Network for Good

Network For Good

4.5 / 5 58 reviews

Who Uses This Software?

Network for Good offers donor management software integrated with fundraising pages and personal coaching for growing US-based 501(c)(3) nonprofits.


Average Ratings

58 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Network for Good
  • www.networkforgood.org/
  • Founded 2001
  • United States

About Network For Good

Refreshingly easy donor management software that fully integrates with best-in-class fundraising pagesall supported with personal fundraising coaches. Since 2001, Network for Good has supported 125,000 nonprofits raise over $1.4 billion in donations. Donor management, fundraising pages, and personal fundraising coaches are available individually or as an integrated platform to enable and grow individual giving and online fundraising.


Network For Good Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management
  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management
  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management

Network For Good Reviews Recently Reviewed!

Great to have the support of Network for Good within our fundraising efforts!

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you aren't a fundraising expert, like me - Network for Good is perfect to fit your needs in the nonprofit world. We are a small nonprofit - therefore, Network for Good's templates and customer service allows us to fill in the gaps within the development. As well, we utilize the Donor Coach function and it helps when not having a full-time fundraising director.

Cons: Sometimes I wish some of their templates were more customizable (i.e. changing the color of a button in a newsletter template or rearranging the fundraising pages to my own format). Other that, I love the service!

Overall: From my end, I use the templates, donor management, fundraising pages, and donor coach. I highly recommend anyone considering the software to try to use all its capabilities.

So far, taking 3 months to even convert our data over

Sep 13, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: I'm very surprised that this system doesn't seem to enable nonprofits to focus on their donor organizations (like corporate sponsors). We've had quite a challenge with this and may have to give up soon.

Pros: The concept seems great for connecting donors, communications, activities, etc. Seems very focused on individuals so not sure if it will end up working for us.

Cons: We can't even get our database accurately converted because their system doesn't seem to recognize organizations, just individuals. So we have spent a few months dealing with this issue, trying to get them to make changes/corrections...still working on it.

Vendor Response

by Network for Good on November 08, 2017

I¿m sorry to hear we have fallen short of meeting your expectations! Your feedback is really important to us so I wanted to make sure I let you know how we¿ve responded to solve these problems for you and other similar nonprofits. We do have the ability to track companies in the donor management system. It sounds like our training webinars and 1:1 conversations with your customer success manager didn¿t make this clear. We¿ll make sure to highlight this more in the future. I chatted with our data import team about the complexities and miscommunication with your data import which I understand is frustrating. They did let me know that we were able to deliver the data to you in a way that does work but I understand that it didn¿t 100% meet your expectations the first time. And we are sorry for the hold up! I also wanted to let you know that we have hired more data import specialists to handle more complex data imports in a timely manner.

Basic Web based fundraising platform

Jul 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Nice support team and plenty of related info is shared via emails and webinars. Easy to set pear to pear campaigns.

Cons: Donor database is not part of basic service. however everyone who works with such type of software very soon realizes that it is a necessity. So you have to more for something that supposed to be a basic service. Price is 50%-60% more that competitors for the same level of service. PayPal, MailChimp and many other web based services are not integrated.

Vendor Response

by Network for Good on November 08, 2017

Mottel, We¿re so glad to hear that you enjoy our online resources and that the peer to peer fundraising campaign set up was an easy process! We just adjusted some of our software packages and pricing to help nonprofits understand what kind of help and tools they can get from us to better maintain donor relationships, send emails, and raise money online. We will reach out to set up a conversation about maybe switching to a better package that will fit your needs. Thank you so much!

Very Helpful

Jun 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Sometimes it is important to just get moving. This is a great software to do that.

Pros: Our nonprofit has been able to scale our marketing, fundraising, and event planning to a higher level thanks to Network for Good. We have 1000% more donors, donations, etc.

Cons: It's a little pricey for us and we had to sign-up for a 1-year contract. However, we committed to making it work for this next year and it has been very helpful so far.

NFG software is amazingly intuitive and easy to use even for an average computer user.

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The comprehensiveness of the software and how wonderfully integrated it is...from donor information to email blasts. It is so easy to get started and to learn to use. And, their customer service rocks! Help is just a chat away...always quick and timely.

Overall: Having all of our contacts in one place is amazing. Being able to keep records of contacts with donors. Unlimited email and text blasts. Email integration between google and the data base to have important conversations readily at hand. Donation pages, event and peer-to-peer will revolutionize our fundraising. Unlimited users is big enough to allow for lots of helpers. This is a wonderful tool to help our collaboration of non-profits work together more efficiently!

Donations

May 12, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Comments: Seemed to work ok if you were looking to only collect donations but if you need to do dues or tickets it's very limiting.

Pros: Back end is pretty easy to use. Ideal use is Only for donations. I inherited this software and tried to make it work for our needs.

Cons: Doesn't work for dues or event fees. Our members of our association can not make donations by law so this was a problem when the receipt only says donation and can't be changed.

Vendor Response

by Network for Good on November 08, 2017

Hi Jennifer, We are very glad to hear that the system has been easy to use and learn by someone who inherited it! However, you¿re right about dues. The system is not built to manage membership fees. You can create some workarounds to make it work. But, ultimately, it sounds like there was a either a change in what kind of tool you needed or there was a disconnect with what our product can do and what you needed to get the job done with dues and membership fees. We¿re sorry for this lack of communication on the type of tasks the software was built to do. Network for Good¿s software is built for 501c3 organizations to help them raise money from donors and to track donor and corporate sponsor information in the donor management system so they can keep in contact with those donors via email, text, and direct mail communication channels. We do have an event ticketing page tool where you can sell tickets to events. If you¿d like a tour of that, let us know!

I am so glad I switched to Network For Good!!!

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how user friendly it is and how all-encompassing the software is. I also love that I can get in touch with customer support easily and ask even the smallest questions about how to maximize my use of the software.

Cons: I wish that it could do email through MailChimp, rather than Constant Contact. MailChimp is a little more user friendly.

Switching to Network For Good has been a fantastic move for us! We love the system

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of access- almost all the features are very simple and require no training. They also have great customer service

Cons: The only issue we've had is with some of the more advanced features, they take a bit of learning and training.

Overall: Easy ways to send and remember which thank you letters were sent, email thank you access, easy to determine donor retention

Easy to use

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and easy to learn.

Cons: Missing certain features that are necessary for certain fundraisers.

Overall: Network for Good has been very easy to use and the staff has done a great job when it came to answering questions and updating the software to fit our organizations needs.

Top Notch with Service, Reliability, and Support!

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly. Anyone can use it!

Cons: N/A

Overall: Network for Good has helped our organization tremendously. The peer-to-peer support is a great asset. The software is easy and straightforward to us. Customer support is also outstanding! I recommend Network for Good to anyone looking to start or grow a non-profit organization. You won't regret it!

Recommendations to other buyers: N/A

Has potential but falls short.

Feb 12, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: NFG's Donor Management System was selected because NFG had been processing our on-line doantions for several years and we had a good relationship with them. This was our first experience with Donor Management and was a good first step to learn what is possible. However, shopping around would have been a smarter move. We have been using Donor Management for over a year now and are finding it falls short of what is needed. We have a half-time employee and the system was easy to input donors and their donations. As the President I find it helpful to see how we are doing. However, I find the system falls short in several areas.

Pros: Ease of use to manage basic information on donors and donations.

Cons: Is more expensive than some of the alternatives. Reports beyond what is developed by NFG are a problem. There is no documentation on how to use and set-up accurate screens to give accurate reports. When calling support they cannot explain why the system does not produce the same information when producing similar reports on Donations or Contacts. Thus, I find I cannot rely on the answer. I have even worked with management for over 6 weeks without getting proper resolution to the questions. Support answers quickly, but do not have answers readily available. Their ability to establish Wealth Scores is not all inclusive.

Recommendations to other buyers: Spend some time to shop around.

Network For Good is the Best

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, value, customer service are all five-star.

Cons: There are none so far.

Overall: I was fed up with our previous donor management system. Its user interface was unintuitive. Writing reports was like a physics class. Zero value. I sat in on a demo for NFG and requested a private one. I was SOLD immediately with its beautiful simplicity. Bar none, NFG is the ONLY software system that has immediately helped us raise money. My customer service rep and fund raising expert are beyond helpful. If you're a non-profit looking for a better way to leverage your donor data, go to NFG. These people are the bomb.

Recommendations to other buyers: If you're a non-profit, check out NFG.

Vendor Response

by Network for Good on January 26, 2017

John, so glad to hear that our donor management system was a great fit for Sarasota Film Festival! And thank you for that positive feedback about your customers success rep, Juan, and your fundraising expert. Thanks for the review we really appreciate it!

OPERAnauts looks forward to working together with Network for Good in 2017

Jan 19, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Donor management, and Donor Path

Cons: The templates for everyday giving, events and peer to peer don't seem up as up to date as they might be.

Overall: The Donor Path experience has been very positive with our Fundraising Expert. We appreciate the easy-to-use donor management program and look forward to getting up to speed with it so that the amount of time put into it actually turns into an increase in donations.

Recommendations to other buyers: The templates for direct mail are cumbersome, to have to download each pdf and then print individually. But I know you are working on improving this.

Big help for a small organization

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and bang for the buck

Cons: Not all in one dashboard

Overall: The service and support to get the systems up and running was fantastic. All the folks at NFG were helpful and creative. within 6 months we had several successful fundraising campaigns. The donor management system is a big help to track and communicate with all my donors.

Recommendations to other buyers: Get it and use it!

Customer Service A+

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer service!

Cons: Somethings I think it should do, it doesn't, however, they are always willing to listen to suggestions and give me a workaround.

Overall: I am not the best tech person so things don't come "naturally" to me but they have been there every step of the way. Setting up our End of Year (and #GivingTuesday) email blasts and campaign page was fun! And having the task list generate itself to keep me on track is a huge help!

Recommendations to other buyers: After YEARS of Excel, this is wonderful!

Network for Good and NW Metro Atlanta Habitat for Humanity

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy reporting, monthly checks from donors, the low percentage rate taken out of donations, everything!

Cons: Nothing!

Overall: Our office has been using Network for Good for 5+ years, and we have loved it! The simplicity, easy reporting and moment-by-moment synopsis of incoming donations has been wonderful. Network for Good recently came out with a donor management system, and we are excited to see the growth in the company!

Recommendations to other buyers: If you are a nonprofit organization, seriously consider using this product for your online donations!

Perfect for the small non-profit

Nov 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Dealing with their personnel, from the sales call to the millionth call for support, they are always professional, courteous, remarkably helpful and very knowledgeable.

Cons: I wish there was a little more flexibility in their peer to peer fundraising pages, making it easier for the person setting up their own fundraising page. The templates can be restrictive.

Overall: We started using Network for Good a little over a year ago for our online donations and some event management and so far have been very pleased with the outcome! So pleased in fact that we are considering investing in their newly developed donor management software. They are responsive and very easy to deal with. They have a wealth of information available to their subscribers via webinars and training materials. Their support team is really excellent.

In the end, Network for Good's database was the right choice for us

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The simplicity and ease of use.

Cons: No documentation (i.e. user manual).

Overall: Our little NGO was looking for a donor database + giving page/payment processing system that would be simpler than bigger industry options like eTapestry and Salesforce, and provide one integrated solution for these needs. Because Network for Good's donor database is new, the functionality is still not super robust, but it meets our needs and the team has been receptive and responsive to feedback and have already added features we've requested since we've been using it for the past several months. We are happy with what we've been able to do with the system to have better control of our donor data without overwhelming our staff with endless fields and options.

Recommendations to other buyers: We are really seeing the need to be able to filter at the household level, because most of our husband/wife donors give together...we link donations to one of the two and the other one will show up in filters as not having given even though they have.

User-Friendly!!

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As a fundraiser working in a small development office, I appreciate the Network for Good software which provides user-friendly setup and comprehension. I do not have a software background but I find myself having to develop websites, etc... all the time in order to advance my fundraising efforts. With the Network for Good software, setup is quick and easy allowing me more time to fund raise. If I do find myself in a bind with technical issues, the customer service as been timely.

Pros: The pro for me is simple - The account manager!! The account manager is the initial contact the potential client have with the software and company and my manager was patient, knowledgeable and friendly. That goes a long way when sorting through various companies. My interaction with my account manager left me feeling like the entire process at every level would be the same and it has been. I feel like my manager is there to assist and ensure a quality experience allowing me the ability to always reach out to them when I need additional assistance or guidance. I enjoy my experience with my manager so much that when I landed a new job, I called them up and we were able to secure a contract with the new institution.

Cons: So far, I have had now cons in my dealings with the software or the staff. I have even enjoyed working with Network for Good's billing department.

Recommendations to other buyers: My advice to others considering a relationship with Network for Good is just that - consider it a fundraising relationship. You will love the ease and use of the software and so will your donors! And let's not forget the superior customer service that Network for Good will provide you, because you will have a relationship and not just a contract!

Network For Good Donor Management

Sep 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Network For Good Donor Management was the perfect solution for our nonprofit company. It is extremely easy to use and get set up on. One of it's best features is it's ability to create filters for your donors. I can easily sort out donors based on donation amount, last donation date, what campaigns they contribute to, and so much more. This platform also makes it easy to follow up with donors. It can sync up to your email so you can easily track conversations with donors. We are very pleased with this platform!

LifeTalk Resource Center

Sep 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been very impressed with the customer service support! Whenever we have had a question or problem, they have been very helpful!

Outstanding Fundraising Software

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is the first time I have ever used fundraising software, and I have been tremendously pleased with my experience with Network For Good. The customer service is outstanding! They are always available to provide technical assistance as well as fundraising tips and advice. The Donor Management System is easy to use and the giving pages are great. Suggestions for improvement would include a better event registration option, as well as the improvements to the email blast system; but one of the best things about Network For Good is that they take suggestions seriously and are constantly upgrading the system based on user feedback. Very happy so far with this service!

Network For Good Exceeds Expectations

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, very intuitive, helpful and knowledgeable support staff.

Cons: Templates are somewhat constraining.

Overall: Network For Good (N4G) has been an excellent addition to our fundraising team - that team being me, me and only me. The product is very easy to use, intuitive and the support staff is willing to help whenever I need assistance.
The N4G support staff is very attentive to individual needs. No sooner had I made a recommendation regarding a certain functionality and several days later it appeared as a permanent update.
N4G also provides a host of webinar training products and materials. As a new user, I don't think I have scratched the surface regarding functionality and/or reporting capabilities but so far any option I have needed is there. Our board has also been very satisfied with reports to date.
As far as recommendations for future products, I would love to see additional templates for newsletters, eblasts, and peer to peer campaigns or configure the current offerings for flexibility.

Recommendations to other buyers: I have enjoyed my experience with Network for Good to date. Very reasonably priced, yet robust enough to give fundraisers a wealth of information at their fingertips.

It's not just the database; it's the people behind it!

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a donor relationship manager. It's not a sales tool that we'd have to customize for dealing with donors. It's intuitive. It's easy to learn. It makes sense for the way we interact with our donors and supporters.

Cons: I haven't found a con except that, as an early adopter, all of the features aren't yet optimized - but everything I need to do my work now is already live and working!

Overall: From the first phone call to NFG I knew I was dealing with a very special organization with some very special people. I mattered; my organization's needs mattered; what I had to say mattered. And that has continued from that first call through every single call with every single person at NFG.

We're a small organization and so this had to be something we could manage in house and that made sense for us. We don't have the budget (or the inclination) to pay for expensive customizations that we ended up needing with other products. The NFG database is made for organizations that deal with donors. You can absolutely tell that the people who built this product know their customers and their customers' needs.

If I had to pick one word to describe my experience with NFG, I'd pick "responsive." When I email or call, I get an instant response. When I want to talk out a process I'm not tolerated - I'm welcomed! When I have a need that isn't yet part of the database, I know I'm taken seriously and that whatever I've identified is now part of NFG's plans for the future.

I needed a real partner with software that would do what I wanted it to do - with donors, not "customers" - and I got both with Network for Good!

Recommendations to other buyers: Try it - buy it! You won't be sorry! The folks at NFG make every other experience you ever had with a donor database fade into oblivion!

Extremely satisfied with Network For Good!

Aug 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: NFG is very user-friendly (both on the donor and nonprofit ends). The few times that we had support issues or questions, they were answered immediately with total professionalism. Donation pages are extremely easy to set up, with clear instructions and tips along the way. The feedback from our donors has all been positive. The team at NFG is professional and efficient. We have enjoyed a very positive relationship.

Cons: Honestly, we can't think of anything negative. Any problem we have had has been remedied immediately and professionally.

Overall: Our small nonprofit has benefited greatly by using Network For Good. It is the perfect fit for our growing charity. We started using it simply for receiving online donations, and now we use it for event management and donor database management. It has been a great experience since we began using NFG three years ago. We have just started using the Donor Database Management tool, and it has made this year's donor outreach extremely easy. Because of this new tool, we have a handle on our donor information in ways that we have not been to before. We have no complaints whatsoever about Network For Good.

Recommendations to other buyers: We cannot recommend it enough for new or small nonprofits that are not sure where to start. As we have grown, we have been able to include more and more features. The value for the money paid is excellent, and the platform is easy to use. We often refer to it as another "staff member" because it has allowed us to more efficiently and effectively our fundraising time and energy.

Strong tool for smaller, community focused nonprofits

Aug 24, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We shopped around for donor management (whatever the current label) software for some time. Key information is critical but we didn't want so much that we found ourselves entering data that we would not likely need. Ours will always be a community and surround program. I coach small nonprofits to build capacity. This N4G tool is a 'good tool for that toolbox.'

Cons: I'm struggling with the eNews templates. It may be a learning curve for me, but right now it's taking far more time to figure out what will work well than it should. The limitation of pixels for images makes selections especially challenging.

Overall: N4G has been superb to explain, coach, and be patient with someone who is technically challenged -- but the one with the time to do the admin stuff (incl donor management data entry) to do the work to cultivate donors and community interest as it should be nurtured. Customer service has continued be attentive, on target, and most helpful.

Recommendations to other buyers: If you're a smaller and/or just launching nonprofit, think carefully about the donor software that you need now, but one that has the capacity to grow as your organization does. Bells and whistles beyond what you truly need will likely frustrate you soon rather than later.

A Giant Leap for Our Organization

Aug 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Even though there are things that require getting used to (which would be the case with any new platform), migrating to Network for Good has been a relatively seamless, painless, and enjoyable process, and the company is regularly making improvements to platform functionality based on client feedback. Network for Good's donor and campaign management systems already have excellent functionalities, are both very easy to use, and the interfaces are simple, big, bright, and pleasing to the eye.

Cons: Since the platform is created as a "one size fits all" package for all of Network for Good's clients, our organization has less control over relationship and reporting mechanisms. This would be an issue with any Software as a Service solution, and isn't a criticism of Network for Good or its software. In fact, Network for Good has been enthusiastic and nimble in working with us to implement adjustments that address our legacy donor management issues that resulted from migrating data from our previous platform.

Overall: We migrated to Network for Good from a robust "industry standard" platform. Not only did we gain the cloud functionality and syncing between donor and campaign management, but we are also organically improving our data, simply through the lessons we are learning by using a state-of-the-art solution. We have had excellent customer support at every step of the way, from the initial sales calls to data preparation and migration to continuing support and beyond.

Recommendations to other buyers: Any large data migration is going to have its hiccups and headaches, so working closely with the Network for Good team will minimize potential problems. They are very helpful.

Great People, good product, just didn't fit our needs.

Jul 28, 2016
4/5
Overall
4 / 5
Ease of Use
2.5 / 5
Features & Functionality
5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a clean system that is easy to use and the customer service from Network for Good is amazing. Everyone was so willing to help and try to accommodate all of our needs.

Cons: We weren't aware that the system didn't have an accounting feature. It is set up more for one time donations and that is not how we collect.

Recommendations to other buyers: Make sure that everyone who uses the software communicates with them to evaluate the system will meet everyone's needs.

DOES NOT FULFILL AGREEMENTS AND PAY CHECKS TIMELY

Jul 01, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: That it allows me a place to track all my donors in their spreadsheets.

Cons: Their customer service can't help you so don't waste a call!I DO NOT LIKE THEM AT ALL! They have not fulfilled their contract. I still have not received our money from donors that donated in December 2015 and January 2016 and it's June 30th. I keep getting the run around and being told they are working on it and have to wait for a board member to sign it.....yet I have lost money due to this and they are making money on my donations. I can never seem to get ahold of the same person to help me.

Recommendations to other buyers: Use someone else they do not send their funds timely and customer servicec is hard to deal with.

The experience has been amazing.

Jun 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The donor management software is very user friendly.

Cons: Nothing. So far we've had no problems with the product.

Recommendations to other buyers: It doesn't get better than this. You can easily track, manage and grow your donors with this donor management system.

Starting off strong!

Jun 02, 2016
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We just selected Network for Good as our database moving forward. They have been wonderful to work with and really accomodating to our needs as we exported our data. While we are jumping in with both feet here, we are really happy so far, and are blown away by the little details, like on your emails to donors, blind copy (BCC) your data base and a note is made about that email in their donor record!! In addition, we wanted to link our online giving platform with our database, connect our donors with their social media accounts, and use our database from anywhere.

Cons: While donor databases cost a lot, I miss the days of a one time software purchase. Streamlining our donor giving and database to one expense made sense and while the costs are comparable to other competitors, I wish it was less. In addition, we are hoping that as the software evolves they can better link households and household donations.

Recommendations to other buyers: I highly recommend talking with them as you review your options. We are a small-mid size non profit, and feel this was a great decision for us.

Great experience transitioning to Network for Good!

Jun 01, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and mobility of the software were the reasons why we chose to transition to Network for Good. After making that decision, we had a great experience migrating our data and with customer support.

Cons: Our main concern with this transition is that the software is so new - we have had fears of running into quite a few headaches because of this, but overall we have felt that NFG has had a great attitude in accommodating our needs through this process and customizing a system that works. We do wish there was some flexibility in the rules set up by the software (attributing donations to more than one person is our biggest one for this), but overall have been very pleased.

Recommendations to other buyers: We chose this software because it offers a connection between their DonateNow web donation system, events management, and ease of use in crossover of donor communications. This saves us staff time in entering information into our system, and the web based software is visually appealing and extremely intuitive to use, unlike more complicated competitors.

Glad we switched to NFG

May 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Three things I like best about the product:1) It is perfect for our size organization. I am a department of one and don't have the need for all of the functions and layers that our past database provided, 2) The database is linked to our fundraising pages and we are able to make changes to our fundraising pages whenever we want. In the past, we contracted with an expensive company who charged us a minimum of $150 for even the simplest change. 3) We are able to call NFG for support, ask any question, and receive solutions, guidance and information.

Cons: I wish that the help button (the "?" icon) was actually a place where I could type in a key word and find an article or instructions. i am still getting familiar with the product and often have very simple questions. I get frustrated with having to call, because I often get a busy signal during the day and have to keep calling. The evening support person has not been helpful.

Recommendations to other buyers: I think the most important thing is to understand what is important to your fundraising plan and then know what questions to ask to be sure the product meets your needs. For me, it was very important that I can call Suzanne at NFG and get help as I need it.

Donor management

May 17, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Quick response time for help. Good training help and like the partnership of suggestions.

Cons: Doesn't have a way to generate letters outside of email and we have to send postal letters.

Recommendations to other buyers: That the Network for Good donation giving system combined with the data management system is a great combination.

Easy to Use, Visual Data Management System

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The best aspect, and the most unique feature, of the Network for Good database system is the visual nature of the data that automatically shows on every page. On the dashboard each user is immediately presented with graphs and charts of donation and fund data. On each individual donor's page, there are charts that show their giving levels over time and summaries of their donations in the current year and over their lifetime. For any user of donor data, this is an incredible tool. Having the donor management system fully online is also a blessing, as often we need to access the information away from our desks.

Cons: When I began working with this system when it was very new, so a number of changes have been and probably will be made to the functionality and design. However, currently the way that data is input for individual donors does not have fields for spouses or titles (such as Mr., Mrs., etc). This makes it impossible to smoothly download a spreadsheet and mail-merge a group into a mailing. Both spouses together cannot be credited with a donation, nor can you search for the name of the spouse if you try to get around this by adding "spouse" fields, as the search function only searches name and email. Hopefully these issues will be resolved soon. The Network for Good programmers and other staff have been extremely helpful in listening to feedback and making changes.

Recommendations to other buyers: Determine what aspects of donor management are most important to you. If ease of use, ability to add many users and access from any location, and easy visualization of your data is important, then this is a great system.

Jazzed with Donor Management Software from NFG

May 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how intuitive the platform is to use. Most importantly though, the support that the team at NFG provides is super helpful.

Cons: I don't have any issues with it! It's been a great experience thus far.

Recommendations to other buyers: Be open to understanding ways in which this system can integrate into your workflow. It is helpful in many ways and with a little creativity can support functions outside of simply managing donations.

The Network for Good database has proven to be very user-friendly.

May 04, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The software is easy to use and when I am not sure how to do something, most of the time, it is easy to figure out. And there's always someone in the wings you can call if you really get stumped.

Cons: Everyone I have dealt with regarding this product has been very professional and helpful. It makes the experience that much more pleasant.

Recommendations to other buyers: There are some things that the software does not yet do that would be helpful to our organization. However, they have asked for my input and are working on designing the database to provide us with what we need.

Helping those that help themselves

Mar 05, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The seamless nature of it. I feel like I am truly in control of the process from beginning to end.

Cons: To be honest, nothing. There is nothing at this point in time that I dislike about this product/service.

Recommendations to other buyers: Do your homework. Make sure you know precisely what you want to get out of this product or product type before engaging in it.

DonateNow Survey

Mar 05, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Ease of use and security of personal information. Easy way to donate money.

Cons: Everything so far has worked well. I don't have a complaint or least liked thing about this vendor.

Recommendations to other buyers: Make sure all screens provide ease of use and clarity of donation options.

DonateNow Online Fundraising made easy

Mar 04, 2015
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: They don't leave you on your own. They coach you and help you when you need it.

Cons: The annual fees aren't the lowest you can find, but it ends up being worth it.

Recommendations to other buyers: Figure out which package you need before you purchase. Sometimes you don't need all the bells and whistles but if you are brand new, you may need extra help. They have a package for each.

Easy to Use

Mar 04, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of use. I had a friend who was raising money for a group in Texas and it was easy to donate so the company would match the gift.

Cons: The experience I had was all positive.

Recommendations to other buyers: Just be honest so people can judge for themselves if it is worthwhile.

DonateNow Review

Mar 01, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to set up and use. It is integrated with social media such as Facebook and Twitter. It is very economical.

Cons: Nothing that I can think of. It has proved to be a very useful tool.

Recommendations to other buyers: Try the demo on the company's website and look for other companies that use the software.

It is very user friendly.

Feb 28, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very user friendly and efficient. It is also very easy to navigate and easy to follow.

Cons: I did not find any negative characteristics about this product.

Recommendations to other buyers: I recommend they try to navigate through the different links.

Works, but needs tweaking.

Feb 27, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Product works and does what it needs to, most of the time.

Cons: Inconsistency, support and it's not always intuitive. It can be cumbersome.

Recommendations to other buyers: Determine your full requirements prior to evaluating the software.

my review of Donate Now

Feb 27, 2015
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Facilitation of use, user friendly and support.

Cons: Hours of operation, time zone differences, 24/7 inability of support and broader based applications.

Recommendations to other buyers: Make it more user friendly and broadly applicable, with more basic support.

Donate Now Review

Feb 27, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and transparency in how much money they take off the top.

Cons: Maybe they charge a little bit too much money for services.

Recommendations to other buyers: Updates are too often I believe. They should be limited to four times a year.

Donating to worthy causes

Feb 27, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: This product is very easy to use and to apply to charitable causes.

Cons: This product is not well known and not that adaptable.

Recommendations to other buyers: Take a trial run and see if it fits your organizational needs.

Fundraising

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. No training required for users of the tool.

Cons: Nothing to dislike about this vendor at this time at all.

Recommendations to other buyers: Have experiences with other donation tools as a comparison.

review of donatenow

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to use, simply use one click and you are able to donate.

Cons: Sometimes I am not sure if my donations are getting to the correct place, I just hope that it works.

Recommendations to other buyers: Maybe an update on how your donations or funding is getting used.

DonateNow - Reasonable Price for a Good Product

Feb 27, 2015
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: That they help you along in the process to get donations and set things up. They coach you well to maximize your effort.

Cons: It can be very complex, but the coaching helps with this process.

Recommendations to other buyers: Do you research and make sure that it fits your needs. It has a lot of tools, make sure they are what you need.

Review of DonateNow

Feb 27, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Software is very easy to use for experienced computer users and novices. Also, there is no cost associated with it, so it is great for non-profit organizations.

Cons: They keep ask for ongoing charges (sort of like "spamming" us) or for us to upgrade.

Recommendations to other buyers: Until today, I had no idea that there were so many other platforms out there. In fact, I will start checking the other software out. It would be great if someone has a good comparison of features.

Reputable Online Fundraising Platform

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: As a long-standing AOL member, the AOL Cisco Systems, and Yahoo! affiliated product is very reputable and rewarding by allowing users to make donations to needy non-profit organizations.

Cons: Nothing. DonateNow is a top-notch platform with fun features that enhance the overall donation experience of its users.

Recommendations to other buyers: Take the first step to making positive change by donating to worthy causes.

Fast and Simple To Donate

Feb 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Donate Now is an uncomplicated product. It makes it easy to navigate and fast to complete.

Cons: I like using this product with confidence. I will only use a vendor I trust to donate.

Recommendations to other buyers: You should try to navigate the software and if it runs smoothly without glitches, it allows you to trust the system.

Donate Software

Feb 25, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, very stable. It's also intuitive for users.

Cons: There is nothing I can think of that is wrong with the product. I would also, of course, like a lower price.

Recommendations to other buyers: Give it a 7-10 day trial. I think anyone who has a need for it would like it.

Donatenow 2015

Feb 25, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It is user friendly and convenient for our organization.

Cons: It would be nice if we could get just a bit more customization.

Recommendations to other buyers: It is always best to review several competing products to find the one that works best for you.

Review for DonateNow

Feb 25, 2015
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The website is really good and easy to navigate. I like it a lot.

Cons: It does not give you a lot of options to choose from and can be hard to access.

Recommendations to other buyers: Give your honest opinion and make sure you know the product very well.

GiveCorps Review

Feb 25, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: It was fun and I enjoyed using it and I thought it was easy to use.

Cons: It was sometimes confusing on how to use, but I really liked the product.

Recommendations to other buyers: I would recommend that they consider all aspects of the software and how it meets their needs.

Donate Now

Feb 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: User friendly, up to date, efficient, well known with good value.

Cons: Limited application, customer service is slow but with great learning curve.

Recommendations to other buyers: Get customer feedback on a regular bases, update website.