# Bonterra Network for Good Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bonterra Network for Good the right Fundraising solution for you? Explore 936 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111128/Network-For-Good/reviews --- Bonterra Network for Good 4.6 (936) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bonterra Network for Good Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews mp michelle p Chief Dev OfficerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Being able to create email campaigns, segment donor lists, and track engagement within the same system saves significant time.“ December 5, 2025 MW Maria W Grant writerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “I also find that it is challenging that we receive the checks and have to process them and then enter everything manually versus there being some sort of havingl way to do that like the bank has where I just photograph a check and it's pushed through somehow.“ December 1, 2025 SW Scott W Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “We love the integration of donor management, online donation platform, being able to have many fundraising pages for our many different endowment funds, virtual and live auctions, and events. “ April 24, 2025 CR Courtney R Development ManagerEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “I wish there were more features in donor records like event history and address/phone history. If you want these additional details, you must put it in the donor notes... which isn't ideal.“ December 1, 2025 JM Joshua M Development DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “All of our campaigns from donations, email, text, fundraising, events, auctions, and live streams are all under one dashboard which makes tracking everything that much easier!“ August 15, 2024 LC Louis C President and FounderFund-Raising, Self-employedUsed the software for: More than 2 years. “I feel that increasing the yearly membership at 501 contacts is too low and forces me to delete contacts each year.“ December 1, 2025 ML Mary L Executive DirectorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Using Bonterra transformed our lists of names on paper into a tool that allows us to track gifts and other information from our donors easily. “ December 12, 2024 RM Robin M Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The email and contact components of the system failed in mid-November, a massive blow to my year-end work.“ November 25, 2025 ## Showing most helpful reviews Showing 1-25 of 936 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Janice M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Vivian's Door Network For Good Review" June 14, 2021 5.0 I've had an overall great experience with Network For Good. My coach makes sure that I know how to use the software to accomplish our fundraising goals. Pros The software is feature packed and there is great customer support. An individual coach makes the experience operating the software within the framework of your fundraising efforts is the icing on the cake. Cons There are a lot of moving pieces, so you have to stay abreast of the software. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing Bonterra Network for Good Network for Good had all the tools that I needed and their customer service was excellent. Review Source SW Susan W. Founder Non-Profit Organization Management Used the software for: 2+ years ### "Very satisffied" March 21, 2025 5.0 I always learn useful information and appreciate the real people at Bonterra pitching in to help. Pros Very helpful information. All presenters were focused, friendly and effective communicators. Cons Not a thing. The information was useful - no straying off topic - and the presenters made their work and mine seem human and accessible. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing Bonterra Network for Good Very user friendly, easy to load, great support Review Source MM Mark M. President Non-Profit Organization Management Used the software for: 1-2 years ### "Network for Good Support Needs Improvement" August 4, 2025 3.0 I appreciate the various offerings that Bonterra provides, but obtaining support has proven to be challenging so far. I hope Bonterra improves this. Pros I appreciate the ease of use with the product. We have had great success using it for our donations. I'm grateful! Cons The support needs an upgrade. The only way to get support is through email; there is no chat or phone number available, like before when Network for Good was a stand-alone company. Review Source AS Ashiya S. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Love the comprehensive nature of this software!" December 22, 2025 4.0 I have enjoyed the Bonterra software overall! Having multiple tools combined in one place has eased my workload a bit and helped to create efficiency in ways I had not thought of previously. Pros I liked the comprehensive tools that allow me to receive and track donations, increase donor stewardship and connect with volunteers. Cons The newsletter interface can sometimes be difficult to work with. I sometimes feel limited in some of the design features of that particular tool. Review Source MW Maria W. Grant writer Health, Wellness and Fitness Used the software for: 1-2 years ### "Pretty incredible system overall" December 1, 2025 5.0 Overall I think you're incredibly fastidious you're on The cutting edge you're very conscientious of staying in communication with your client base you're willing to shape your software to meet the changing needs and your frequently sharing updates on information to show how to use the software more effectively. I find the too easy to use and I enjoy those interactions. Overall it's really a pretty great software system. Pros As a grant writer I mostly use Network for good to enter our donor funds as they come in and to keep track of grants that we receive. I'm really valuing how easy it is to use the system. I don't have to do a ton of work to get the necessary info entered. I like that when I start to type in addresses of new contacts it finds the address and populates the rest of the fields. I also like the new AI tool for creating reports I was able to ask for reports that reflected favorable outcomes just to test it out and it was clever enough to figure out what data looks decent and to send that to me. Although we haven't used it I think the text and video tools are a nice option. As somebody who values using tech I think it's good to have these things in place for when the organization is ready to do such but right now we're a little bit old-fashioned in some ways. Cons I think for me having a couple of categories to enter the information into is unnecessary because most of the time it's duplicated when I have the drop-down option to disseminate where the funds are to be attributed to and for what cause. I also find that it is challenging that we receive the checks and have to process them and then enter everything manually versus there being some sort of havingl way to do that like the bank has where I just photograph a check and it's pushed through somehow. Perhaps they still have to do their manual entry thereafter I'm not sure. I also wish that there was a way to find a partnership with a mail delivery service that would allow for outgoing paper thank you letters and newsletters. This would save a lot of messing around internally although we do appreciate being able to see what we want in the thank you letters I write them then they go to my boss who has to review and print and sign them and I'm not sure if there could be a real low cost worker on for this that still gets them a paper letter in the mail for both gratitude and receipting etc. A few ideas that I like that are not necessarily negative I would love to have a regular chance to meet with other Grant writers and fundraisers via teams or zoom to discuss the challenges we face and how we navigate obstacles. I am suggesting this because I am getting the opportunity to do this through procurement Express and it's really helping me to come up with some solutions and to be able to share ideas. This might help me to gain some understanding of what I might be able to use Network for good for besides just documentation which we retain internally. If I could do some really cool things with it that help our organization that would be amazing. I just don't know the system as well as I could and it's hard for me to understand what benefits there might be beyond documentation so far. I would also love some tools like a database so grant opportunities perhaps and a way to sort which ones we applied for which ones we receive money from which ones are outstanding duty it's an amounts all of that but I know that's asking a lot haha Review Source CH Charyte H. Administrative Assistant, Program Assistant, Press and Media Director Non-Profit Organization Management Used the software for: 1-2 years ### "Many High Praises for Bonterra Network for Good" November 27, 2025 5.0 Overall, I've had a great experience with Bonterra Network for Good in my role. It has definitely streamlined many of the tasks I perform. It has encouraged me to stretch my creativity, as the software makes it quicker to do the work I have and frees up time for me to think outside of the box. Pros I love that Bonterra Network For Good is a one-stop shop for everything I need when it comes to fundraising and communicating with donors. It is very simple to create segments for emails and texts. Donors report having an easy time making card payments and the system auto-generates a customizable receipt. Reports are easy to pull from the software and easy to export. Data is even more quantitative with the use of Que, their new built-in fundraising coach. Cons Bonterra Network for Good could be better with automating tasks. As a small non-profit with a small staff, sometimes it would be beneficial to have mundane tasks set to run on their own. Our organization has also been interested in creating donor journeys, but the software does not support the automation necessary to make that happen, so we've been having to manually perform all of the tracking and communication. However, they've been steadily upgrading and expanding what the software can do, and I'm confident that more automation will be introduced in the future. Review Source LC Louis C. President and Founder Fund-Raising Used the software for: 2+ years ### "Network for Good and easy to use :)" December 1, 2025 5.0 I truly love the whole experience with Bonterra Network for Good. I also like to see the continuous advancement and new products to help us raise more money for our causes Pros Really easy to work with and the ability to keep track of all donation in one place is perfect for what my charitable foundation needs. I also love the event and auction components , makes organizing and tracking a fundraiser super easy Cons Contact levels dictating the price levels for my foundation. I feel that increasing the yearly membership at 501 contacts is too low and forces me to delete contacts each year. Review Source NB Nadia B. Community Wellness Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Great Diversity of Features!" December 1, 2025 5.0 It seems to be a great fit for many purposes (newsletters, email blasts, fundraising, etc.) We're trying to set up our volunteer sign-up options through NFG as well, but haven't gotten there quite yet! Pros The ease and intuitive nature of creating our newsletters! I find the layout options and possible inclusions very valuable. Once you use the system once, it clicks! Cons It takes a longer than usual amount of time to login. I'm nitpicking. I know we're running into a few snafus with getting our volunteer sign-up and staff sign-up options transferred over, but I'm not sure the issue as I'm not the one working on it. Review Source BH Barbara H. Directory membership chair Non-Profit Organization Management Used the software for: 1-2 years ### "Ocala Royal Dames for cancer research" December 5, 2025 4.0 I like how we can input a lot of information about our members. I like how we can put a name in the contact box and it brings that person right up if we already have info on them. Pros Our members can pay for events through NFG. When searching for a contact, it’s easy to see what events they have paid for. Cons If your updating a member that happens to be on page 19, and after you hit update and save, you have to go all the way back to page one and go forward or if you’re on page 30, you go to the end and work backwards. Why can’t you hit Update and save and go right back to the same page you were working on? Review Source Diane S. Chief Development Officer Non-Profit Organization Management Used the software for: 2+ years ### "Extremely Disappointed with Bonterra/Network for Good's Service and Support" October 11, 2024 1.0 Our experience with Bonterra/ Network for Good has been incredibly damaging to our organization along with so much frustration. Since the beginning of the year, we have encountered a series of major issues that have significantly impacted our ability to operate effectively. Despite our best efforts to resolve them, Bonterra/ NFG has not lived up to our expectations in both service and support. Most importantly, we lost years’ worth of vital donation records, including hundreds of thousands of dollars in donation history from one of our largest donors recorded in our database. This devastating loss occurred because one of NFG's support members misunderstood a request to remove duplicate records and ended up deleting all our data instead. This error, which could have been prevented with better communication, has devastated our organization. To compound the problem, the accountability from Bonterra has been virtually nonexistent. Regardless of us reaching out multiple times as early as June to resolve this issue, we received little to no communication from their team until 2 months after our subscription renewed, which was several months after the initial contact. The unresponsiveness left us in a problematic situation as we tried to piece together what happened and look for answers on how to recover from this. When we finally heard back, it was too late. Bonterra/ NFG was unwilling to offer flexibility on our contract terms, and even though we were actively working to transition to another platform, they cut us off from their system with little warning. This forced us to scramble to retrieve our remaining data under a tight deadline, making an already stressful situation even more stressful. For an organization that relies on accurate donor records and strong data management, the failure of Bonterra/ Network for Good has had enduring effects. They did not take responsibility for their mistakes, provided no meaningful solutions, and ultimately left us feeling abandoned during a crucial time. I strongly warn any nonprofit considering Bonteera/ NFG to carefully evaluate other platforms before making a decision. Our experience has been a sad lesson of lost trust, poor communication, and inadequate customer support. Pros Very basic system to it is very easy to navigate. Cons Lack of Accountability and Communication: One of the most frustrating aspects of Bonterra Guided Fundraising (formerly Network for Good) was the lack of accountability when critical issues arose. We lost vital donation records, including large sums from major donors, due to errors by their team, and there was no immediate communication or support to resolve the issue. Repeated attempts to reach out were ignored for months, and by the time they responded, it was too late to correct the damage. Inflexible Contract Terms: Despite the issues we faced, Bonterra refused to offer any flexibility in their contract terms. Even though we communicated well in advance of our renewal that we were facing problems and might need to transition off their platform, they still renewed our contract without providing a solution and eventually cut us off, leaving us scrambling to retrieve our data. Poor Data Handling and System Limitations: The system itself proved unreliable for managing large amounts of donor data. When a data import error occurred, it not only caused us to lose records but exposed serious limitations in their platform's ability to handle important donor information properly. Review Source Response from Bonterra October 25, 2024 Hi Diane, thank you for your honest feedback, and we're terribly sorry to hear about your poor experience. The loss of vital donor records, poor communication, and inadequate support you've described is completely unacceptable. Trust is everything in supporting your mission, and we've clearly fallen short. Someone from our team will reach out to you today to address these serious issues. We want to investigate the data loss, review our communication failures, and explore every possible solution to help your organization recover from this situation. Your mission is too important to be hindered by these failures. While we cannot undo the frustration you've experienced, we are committed to taking accountability and making this right. Thank you for pushing us to be better. We're listening and ready to help. JM Joshua M. Development Director Non-Profit Organization Management Used the software for: 1-2 years ### "Your Nonprofit Would Be Successful If You....." August 15, 2024 5.0 My overall experience has been great. I like the fact that the onboarding process was straight forward and easy to understand. Our nonprofit the H-Town Dream Center now has everything it needs in one place. All of our campaigns from donations, email, text, fundraising, events, auctions, and live streams are all under one dashboard which makes tracking everything that much easier! Your nonprofit would be successful if you were to use "Network for Good" now known as "Bonterra"! Pros I liked that it was straight forward and easy to understand. Cons I would like to see different layouts available for the events pages and how the buttons look. Alternatives considered [EaseUS EverySync](https://www.capterra.com/p/171151/EaseUS-EverySync/) Reason for choosing Bonterra Network for Good The founder of my organization used NFG in the past and that is what ultimately persuaded us to go with NFG. Review Source Response from Bonterra September 12, 2024 Joshua, thank you for your enthusiastic review! We're thrilled that Bonterra is helping H-Town Dream Center streamline its operations and fundraising efforts. Your suggestion about event page layouts is valuable - we're always looking to enhance our platform's flexibility. It's changemakers like you who inspire us to keep innovating and empowering nonprofits to reach their full potential! MP Melissa P. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great CRM at an Affordable Price" May 9, 2024 4.0 Pros The system was incredibly easy to set-up and has a user-friendly interface. I like the simplicity of the functions. Since we're a small organization, we don't need a lot of bells and whistles right now but may in the future. So it's nice having a platform that can grow with us. Cons Some features I've used in other CRMs that I wish were present in this platform. For example, I would like to tag a contact and have that tag be visible at the top of their profile (the closest there is currently is pinning a note to the top of a contact). I'd also love it if there were canned reports already programmed into the platform. And if previews of gift details were visible when viewing a contact rather than having to click "Actions" and then "Details". Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Donorbox](https://www.capterra.com/p/156860/Donorbox/) Reason for choosing Bonterra Network for Good Greatest functionality at a price point that was affordable. Also had the shortest timeline to go live. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salesforce was cumbersome to use and even though we had free licenses, it was expensive to build out even the simplest of functions. It also isn't an intuitive platform for small nonprofit human services organizations. Review Source Response from Bonterra May 13, 2024 Hey Melissa, thank you for your insightful feedback! We're thrilled to hear about your positive experience with our user-friendly interface and are glad you've found a CRM that grows with your organization. For tagging contacts for easy visibility, we suggest exploring custom fields as a method for segmentation. Additionally, we do offer canned reports that might align with what you're looking for; check out our Recommended Filters here: https://intercom.help/networkforgood/en/articles/6992966-creating-bonterra-payments-reports-with-guided-fundraising. I hope this is helpful! We appreciate your suggestions and are always looking for ways to improve and meet our users' needs. MD Michael D. Finance Assistant Education Management Used the software for: 1-2 years ### "Simplified Our Fundraising" May 28, 2024 5.0 Overall, we are very satisfied with Bonterra Guided Fundraising. Pros We like the full integration of donation tracking. The system flags duplicates which makes administration easier. The system reminds us to send acknowledgments. Auction integrates with donation module. Cons Reporting is sometimes awkward and not very intuitive. Data must be exported to an outside worksheet and then re-arranged in meaningful ways. Alternatives considered [Benevity](https://www.capterra.com/p/155271/Benevity/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing Bonterra Network for Good Overall support and integration. Cost of subscription. Review Source sA sandra A. Chair Non-Profit Organization Management Used the software for: 1-2 years ### "Love Network for Good" May 16, 2024 5.0 It has been a grat experience. I get quick answers to questions and problems but the software itself is very easy to use. It is not the cheapest choice in town, but compared to others it is the best, Pros I love the galleries with ideas for email templates and I love the ease of Events light. Cons I don;t like always being prompted to use the more expensive options. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I hated Mailchimp. Emails never got through - difficult to configure. Review Source Response from Bonterra May 17, 2024 Hi Sandra, thank you for your kind words and detailed feedback! We're thrilled to hear that you love our email template galleries and the ease of using Events light. We appreciate your insights and will keep working to improve your experience with our software. AM Ashley M. Managing Director Fund-Raising Used the software for: 2+ years ### "Great CRM program" February 6, 2024 5.0 Great CRM, easy online giving, customer service is friendly and quick, help catalog is easy to search and understand. Pros I really like that this CRM is very user-friendly. Point and click is so easy. And if I have a question I can ask by phone, email, or chat and get answers quickly. Cons When exporting sponsor information, the contact name is not included with organizations. After export, I have to add the contact name to the spreadsheet. It would be great if the contact name came over with the company name. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Reason for choosing Bonterra Network for Good NFG provided all aspects in one package instead of a CRM and then an email product. Both (and more) are provided in one product with NFG. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) eTapestry was too hard to understand, very difficult to generate reports Review Source Response from Bonterra February 27, 2024 Wow, thank you so much for your glowing feedback! We're thrilled beyond words that you find our CRM user-friendly and our customer service responsive. Your input is so valuable - knowing the sponsor information in exports can improve is incredibly useful as we constantly enhance our features. Thank you again for your positivity and please reach out if we can assist you further! NM Nazarina M. Senior Development Associate Non-Profit Organization Management Used the software for: 1-2 years ### "Great for the Value!" August 25, 2021 4.0 Overall, this is a great product. The ease of use is without match and it is perfect for an organization of our size and capacity. I love that people can fundraise for us, and look forward to engaging more donors to do this as we get even more of a handle on the software. Pros I love how accessible this software is. When you don't have a lot of time to dedicate to learning a new program, for the most part, this is extremely intuitive and you can learn as you go, and in nonprofit where things move really quickly and you may wear many hats, I am sure this is something very appreciated by users. Cons I would have like auto-acknowledge in the system for online gifts. Imports should be easier. If I name a campaign that is remotely like something that already exists in the system, the system should allow me to choose it instead of duplicating and causing a "data mess." "Global changes" if such a mess occurs would be helpful so that everything can be changed at once instead of one by one. Not being able to refund in the system is also a pain. Peer-to-Peer could also be easier in that it is difficult to do so as an organization or business as opposed to a person, every time we use it, we have to find creative ways to edit the name above so that the fundraisers can appear as desired by the teams starting the page. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[OneCause](https://www.capterra.com/p/145329/Fundraising-Software/) Reason for choosing Bonterra Network for Good ease of use, pricing, peer to pear function Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Peer-to-Peer was extremely important to us. The pandemic changed the way we had to engage with our donors and NFG allowed us the flexibility needed to adapt. Review Source TS Teresa S. Library Director Libraries Used the software for: Less than 6 months ### "Turning the Page in Elevating our Library" April 22, 2025 5.0 Bonterra has been a great fit for us. With all our donors in one spot, it is easy to communicate with patrons in this vital time of change as we embark on a new library. We have increased our donations through more effective ways of asking. Our coach has shared wonderful ideas for boosting our fundraising strategies as well as staying connected through our monthly newsletters. We are very grateful for this platform. Pros The one-on-one personal attention to our needs is extremely valuable. Our coach has been great in teaching us how to navigate the platform, import patrons, create templates, etc. This has given us the opportunity to organize our donors all in one place, communicate more easily and stay connected. Cons There is so much to learn that I am concern I'm not confident in using Network for Good on my own yet. We depend on our coach for a lot. Review Source CM Carolyn M. Vice Chair, Grants Committee Chair Civic & Social Organization Used the software for: 1-2 years ### "STEP VA NFG review" August 24, 2024 5.0 Great! The set up was easy and help is readily available. We have greatly increased our donations within the last 2 years since using this product, likely due to better organization and follow-up with donors. Pros The ability to track donors, donation amounts, easily thank donors, send group emails and newsletters. Cons The cost-however, the organization of it all has paid dividends in our donation amounts. Review Source VR Verified Reviewer Director of Marketing and Development Non-Profit Organization Management Used the software for: 2+ years ### "Good but Technical" August 16, 2024 3.0 It was a great system for a couple years, but we grew quickly and needed a system with more multi-faceted capabilities Pros Organized and efficient but needed more technical expertise with reports. Cons That more technical/IT staff needed to assist Review Source YB Yazud B. Development Assistant Legal Services Used the software for: 6-12 months ### "Bonterra Guided Fundraising Has Helped Us Grow!" August 16, 2024 5.0 Overall, as someone who is new to fundraising & donor engagement, Network For Good has been especially useful in growing my skills. Pros The Donor Management System is extremely user friend with staff who are so eager to support your fundraising needs! Cons The Donation Page format is not as customizable & there’s not of a lot of report flexibility. Review Source DH Denise H. Development Director Human Resources Used the software for: 1-2 years ### "Great product and would recommend this product to all organizations" February 16, 2024 5.0 Overall, my experience has been enjoyable and kill building. The help desk and customer service have been a wonderful resource for me with any question that I have. They are responsive and quick to resolve any issue that I have. Pros Overall, this is a really simple software to use. As a new fundraiser and beginning of my career, this software has given me skills surrounding best practices in fundraising which I am immensely grateful for. Cons Some of the areas of the software are not as streamlined as I wish they could be and can often lead to duplicative work. I would like to see improvements to the in-kind feature of the program as it is very difficult to track these donations. Review Source Response from Bonterra February 29, 2024 Denise, your kind words and hearing that you chose us at the start of your rewarding fundraising career are so appreciated! We hear you on the in-kind feature and I'll be sure it gets into the right hands for potential future product improvements. Empowering your success is what drives us every day, and we're thrilled to be part of your growth! GC Gale C. Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Just working out the kinks" July 18, 2023 5.0 The more I learn the more I like. Now that we are getting into accepting and recording snd acknowledging new donations, I’m liking it more and more. Pros Communication tools are the best! I look forward to using them more. We’ve gotten great feedback on the video emails. I’ve done 2 IIndividual video emails and the a groups video to over 200 donors. So far the response she was great. Cons Onboarding was difficult. Although your staff was helpful. Our organization had run of excel spread sheets. The system was working but becoming unwieldy. Transferring this over with donation years back to 2015 was difficult. Also, not allowing us to filter by our external ID that we consistently used meant many duplicates due to some differences and a system with less than half with emails. I think we are better but to even see our ID I have to click and scroll to find snd the only way to double check for duplicates is to export a spreadsheet. Makes me wonder why you didn’t give us a way to use it. Sorry. I have sent a suggestion in but told you only let us put in the contact info but not be able to filter with this. Reason for choosing Bonterra Network for Good The communication tools are so easy and easy to access. With Do or Perfect they are an add on. Hate to say, but they use external ID numbers as another way to link donations and identify donors Review Source Response from Bonterra August 3, 2023 Hey Gale, thanks for taking the time to review us! It's really exciting to hear that you've gotten such a positive response from your video messages - sounds like great fundraising on your part! As for your onboarding, I'm sorry to hear that we missed the mark. There are several ways to check for and merge duplicates, and we know it is a thorough process if you are self-onboarding (especially with 8 years of data!). If you reply here or send me an email, I would be happy to set up some time with our onboarding team or customer support :) With that said, I have a feeling you will continue to like it more and more! Keep up the great work - Kathleen LE Linda E. President Hospital & Health Care Used the software for: 2+ years ### "Indespensible to any nonprofit organization!" February 8, 2024 5.0 My overall experience with NETWORK FOR GOOD was fantastic, 10 out of 10. I am glad that I can still access the familiar Network for Good platform. I have signed up for a Bonterra webinar and hope that it demystifies the new company. Pros It helps us stay organized and tracks trends. Information about our donors and their giving history is at our fingertips in an easy-to-use format. Cons Frankly, I was (and still am) confused by the takeover of Network for Good. Bonterra seems less personal, more complicated. Also, our cost went up significantly. I am going to try to negotiate this price increase. Review Source RB Rebecca B. Chief Development Officer Non-Profit Organization Management Used the software for: 2+ years ### "Best Donor CRM for Non-profit fundraisers" September 7, 2023 5.0 Pros Of all the Donor CRM's that are on the market, Network for Good has, by far, the best user interface of any. The ease of use and intuitive nature of their design makes everything you create and do in the system easy to navigate and complete. There isn't anything I can think of that NFG doesn't do when it comes to nonprofit fundraising, donor management, and communication. As an added bonus, the education NFG offers is helpful to fundraisers at all levels and helps contribute to achieving results. Cons Customer Service can be hard to reach and sometimes unable to assist with questions and issues. Review Source Response from Bonterra September 11, 2023 Hey Rebecca, wow! Thanks so much for the kind words. It's exciting to hear that our software has been able to help you with fundraising, donor management, and communication and that you're finding our education offerings helpful so you can grow your good. We appreciate your feedback on our customer service. We know that it's important to be responsive and helpful to our users, and we're always working to improve our customer service experience. Keep doing awesome things! AH Andy H. Secretary and Treasurer, Board of Trustees Civic & Social Organization Used the software for: 6-12 months ### "More time focusing on the reasons you got involved with your cause in the first place. " June 6, 2021 4.0 Pros With today's increased sophistication in software, dealing with the digital world can be likened to drinking from a firehose. Integration of tasks, which this software provides, saves both time and energy and preserves motivation for being ABLE to focus on your cause and the reasons that you signed onto volunteering in the first place. NFG is becoming a life-saver in this regard as we are a small charity and are spread thin with both human and financial resources. The Dashboard and integrated nature of the software presents a broad array of information helpful to better understanding of and communicating with donors. Cons There is a learning curve, but that should really be expected with an application of this sophistication. I can't say that I 'like it least because one has to invest some time to understand all of the component parts that the variations that can be employed can help. I view it as an investment in my limited time so that I can spend more of that limited time on bigger issues related to our charity's cause and stewardship motivation of youth. Reason for choosing Bonterra Network for Good The attentiveness and active listening of the sales person and the NFG staff about our needs and in answering our questions and providing assistance. 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