--- title: "Bonterra Network for Good Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Bonterra Network for Good the right Nonprofit solution for you? Explore 937 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/" page_type: "reviews" language: "en" --- Bonterra Network for Good 4.6 (937) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of Bonterra Network for Good Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews SG Sayydah G Founder and PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Donor tracking capabilities, mass emails, and customer service are tops.“ April 30, 2026 MW Maria W Grant writerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “I also find that it is challenging that we receive the checks and have to process them and then enter everything manually versus there being some sort of havingl way to do that like the bank has where I just photograph a check and it's pushed through somehow.“ December 1, 2025 mp michelle p Chief Dev OfficerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Being able to create email campaigns, segment donor lists, and track engagement within the same system saves significant time.“ December 5, 2025 CR Courtney R Development ManagerEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “I wish there were more features in donor records like event history and address/phone history. If you want these additional details, you must put it in the donor notes... which isn't ideal.“ December 1, 2025 JM Joshua M Development DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “All of our campaigns from donations, email, text, fundraising, events, auctions, and live streams are all under one dashboard which makes tracking everything that much easier!“ August 15, 2024 LC Louis C President and FounderFund-Raising, Self-employedUsed the software for: More than 2 years. “I feel that increasing the yearly membership at 501 contacts is too low and forces me to delete contacts each year.“ December 1, 2025 ML Mary L Executive DirectorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Using Bonterra transformed our lists of names on paper into a tool that allows us to track gifts and other information from our donors easily. “ December 12, 2024 Diane S Chief Development OfficerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Even though we communicated well in advance of our renewal that we were facing problems and might need to transition off their platform, they still renewed our contract without providing a solution and eventually cut us off, leaving us scrambling to retrieve our data.“ October 11, 2024 ## Showing most helpful reviews Showing 1-25 of 937 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Janice M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Vivian's Door Network For Good Review" June 14, 2021 5.0 I've had an overall great experience with Network For Good. My coach makes sure that I know how to use the software to accomplish our fundraising goals. Pros The software is feature packed and there is great customer support. An individual coach makes the experience operating the software within the framework of your fundraising efforts is the icing on the cake. Cons There are a lot of moving pieces, so you have to stay abreast of the software. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing Bonterra Network for Good Network for Good had all the tools that I needed and their customer service was excellent. Review Source AB Angela B. Founder, Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Such a great tool ...especially for a new non-profit or ministry" March 25, 2025 4.0 As the Founder, Exec. D. I used NFG more often than I do today in the early years - however I do appreciate the way that it has helped guide us with donor development. My most recent Director of Admin was really able to organize our groups, and contacts in a way that was more helpful for us, we are still not super savvy with our Bonterra Guided Fundraising...we seem to be always running at such a fast pace in our ministry that we lack the time to sit through all the webinars and read the very many emails that come through but we do feel it is a great product and look forward to utilizing it a bit more in the future. Pros When we began as a new organization - this was a super useful and helpful tool for us. We have now moved from the infant stage of development to a more mature stage where we have been able to utilize our NFG data to learn more about the trends of our donors. Cons I appreciate the confidentiality and security of the platform but wish that as an organization we could be trusted to input our donors as they join us into NFG with thier recurring donation commitment and if given to us the credit card information they provide us. Many donors I feel will give on the spot at an event by writing in the payment information but so many are still intimidated by the QR code, and getting on a device to do it whether there or at home when they may forget. I also wish the month end ( LDOM) Dashboard would be still be there with all the graphs etc....maybe saved somewhere so on the 5th as I prepare for board meeting the graphs would be there. Switched from [Church Base](https://www.capterra.com/p/175791/Church-Base/) The functionality of grouping contacts was not as robust and there was not a guided fundraising or event tool. Review Source BG Brandon G. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Lack of customer support" February 10, 2025 1.0 If you value real customer service, look elsewhere. Since this company’s corporate acquisition, the quality of support has completely deteriorated. What used to be a responsive and helpful service has now turned into an impersonal, automated nightmare. We had an ongoing issue that was never resolved because we could never reach a live person. Every attempt to contact customer service resulted in automated replies, endless ticket numbers, and generic responses—but never an actual human being willing to take ownership of the problem. There was zero accountability and no attempt to genuinely assist us. The final straw? Instead of resolving our issue or offering a real solution, the company canceled our account without our consent. Rather than engaging with their customers, they’re taking the easy way out—silencing complaints instead of fixing their service. This is a perfect example of how a corporate takeover can ruin a once-reliable company. When customer service is replaced by cost-cutting measures and automation, the result is a company that no longer cares about the people who keep them in business. If you want to be treated like a valued customer—not just a support ticket number—choose a company that still offers live, human support. Find a provider that actually listens, addresses concerns, and prioritizes service over profit. This company has proven that customers are no longer a priority, and that’s why we’re taking our business elsewhere. Pros Was great when it was network for good and could speak to a live dedicated representative. Cons No customer support exists its and when you open an email ticket you get a generic response with no resolution. Review Source Aiden F. Director of Emerging Composers and Diversity Performing Arts Used the software for: 1-2 years ### "Fantastic for Nonprofits" July 1, 2021 5.0 It's been a really positive experience. The customer service is quick and friendly. They're constantly updating the software for the better. It's really easy to use, even for the least tech-savvy people. Pros The CRM works really well -- it's easy to keep track of donors, real-time donations, and events. It lets you stay in contact with donors and see their patterns of giving. It's also easy to see which events brought in the most donations, and lets you easily email groups of donors, either by event or by giving patterns. Cons The forms (surveys) are too limited. I can't collect data in the way I want, so it makes surveying donors difficult. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Network For Good had more integrated features, had better customer service, and was less expensive. Review Source MW Maria W. Grant writer Health, Wellness and Fitness Used the software for: 1-2 years ### "Pretty incredible system overall" December 1, 2025 5.0 Overall I think you're incredibly fastidious you're on The cutting edge you're very conscientious of staying in communication with your client base you're willing to shape your software to meet the changing needs and your frequently sharing updates on information to show how to use the software more effectively. I find the too easy to use and I enjoy those interactions. Overall it's really a pretty great software system. Pros As a grant writer I mostly use Network for good to enter our donor funds as they come in and to keep track of grants that we receive. I'm really valuing how easy it is to use the system. I don't have to do a ton of work to get the necessary info entered. I like that when I start to type in addresses of new contacts it finds the address and populates the rest of the fields. I also like the new AI tool for creating reports I was able to ask for reports that reflected favorable outcomes just to test it out and it was clever enough to figure out what data looks decent and to send that to me. Although we haven't used it I think the text and video tools are a nice option. As somebody who values using tech I think it's good to have these things in place for when the organization is ready to do such but right now we're a little bit old-fashioned in some ways. Cons I think for me having a couple of categories to enter the information into is unnecessary because most of the time it's duplicated when I have the drop-down option to disseminate where the funds are to be attributed to and for what cause. I also find that it is challenging that we receive the checks and have to process them and then enter everything manually versus there being some sort of havingl way to do that like the bank has where I just photograph a check and it's pushed through somehow. Perhaps they still have to do their manual entry thereafter I'm not sure. I also wish that there was a way to find a partnership with a mail delivery service that would allow for outgoing paper thank you letters and newsletters. This would save a lot of messing around internally although we do appreciate being able to see what we want in the thank you letters I write them then they go to my boss who has to review and print and sign them and I'm not sure if there could be a real low cost worker on for this that still gets them a paper letter in the mail for both gratitude and receipting etc. A few ideas that I like that are not necessarily negative I would love to have a regular chance to meet with other Grant writers and fundraisers via teams or zoom to discuss the challenges we face and how we navigate obstacles. I am suggesting this because I am getting the opportunity to do this through procurement Express and it's really helping me to come up with some solutions and to be able to share ideas. This might help me to gain some understanding of what I might be able to use Network for good for besides just documentation which we retain internally. If I could do some really cool things with it that help our organization that would be amazing. I just don't know the system as well as I could and it's hard for me to understand what benefits there might be beyond documentation so far. I would also love some tools like a database so grant opportunities perhaps and a way to sort which ones we applied for which ones we receive money from which ones are outstanding duty it's an amounts all of that but I know that's asking a lot haha Review Source mP michelle P. Chief Dev Officer Non-Profit Organization Management Used the software for: 2+ years ### "Easy to manage donors from Network For Good!" December 5, 2025 5.0 One of the most valuable aspects is the integrated communication tools. Being able to create email campaigns, segment donor lists, and track engagement within the same system saves significant time. The SmartAsk and guided fundraising resources are also helpful for organizations without dedicated development staff. Pros Network for Good offers a donor management system that is intuitive, accessible, and well-suited for small to mid-sized nonprofits looking to streamline their fundraising and stewardship efforts. The platform shines in its simplicity—most features are easy to navigate, even for staff members who are not tech-savvy. The clean interface makes common tasks like entering donations, pulling donor histories, and sending acknowledgments straightforward. Cons the system does have limitations. Reporting is adequate for basic needs but can feel restrictive for organizations that require deeper analytics or more customizable data exports. Some workflows—such as batch data entry or managing complex multi-fund designations—could be more efficient. Additionally, while customer support is responsive, certain advanced questions sometimes require multiple follow-ups. Review Source CH Charyte H. Administrative Assistant, Program Assistant, Press and Media Director Non-Profit Organization Management Used the software for: 1-2 years ### "Many High Praises for Bonterra Network for Good" November 27, 2025 5.0 Overall, I've had a great experience with Bonterra Network for Good in my role. It has definitely streamlined many of the tasks I perform. It has encouraged me to stretch my creativity, as the software makes it quicker to do the work I have and frees up time for me to think outside of the box. Pros I love that Bonterra Network For Good is a one-stop shop for everything I need when it comes to fundraising and communicating with donors. It is very simple to create segments for emails and texts. Donors report having an easy time making card payments and the system auto-generates a customizable receipt. Reports are easy to pull from the software and easy to export. Data is even more quantitative with the use of Que, their new built-in fundraising coach. Cons Bonterra Network for Good could be better with automating tasks. As a small non-profit with a small staff, sometimes it would be beneficial to have mundane tasks set to run on their own. Our organization has also been interested in creating donor journeys, but the software does not support the automation necessary to make that happen, so we've been having to manually perform all of the tracking and communication. However, they've been steadily upgrading and expanding what the software can do, and I'm confident that more automation will be introduced in the future. Review Source LC Louis C. President and Founder Fund-Raising Used the software for: 2+ years ### "Network for Good and easy to use :)" December 1, 2025 5.0 I truly love the whole experience with Bonterra Network for Good. I also like to see the continuous advancement and new products to help us raise more money for our causes Pros Really easy to work with and the ability to keep track of all donation in one place is perfect for what my charitable foundation needs. I also love the event and auction components , makes organizing and tracking a fundraiser super easy Cons Contact levels dictating the price levels for my foundation. I feel that increasing the yearly membership at 501 contacts is too low and forces me to delete contacts each year. Review Source NB Nadia B. Community Wellness Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Great Diversity of Features!" December 1, 2025 5.0 It seems to be a great fit for many purposes (newsletters, email blasts, fundraising, etc.) We're trying to set up our volunteer sign-up options through NFG as well, but haven't gotten there quite yet! Pros The ease and intuitive nature of creating our newsletters! I find the layout options and possible inclusions very valuable. Once you use the system once, it clicks! Cons It takes a longer than usual amount of time to login. I'm nitpicking. I know we're running into a few snafus with getting our volunteer sign-up and staff sign-up options transferred over, but I'm not sure the issue as I'm not the one working on it. Review Source CR Courtney R. Development Manager Education Management Used the software for: 1-2 years ### "Almost the best CRM" December 1, 2025 4.0 Pros The customer support is amazing. It is so nice how easy and quick it is to get help whenever I need it. The system is very user friendly and easy to use, which is rare to find. Cons I wish there were more features in donor records like event history and address/phone history. If you want these additional details, you must put it in the donor notes... which isn't ideal. Also if someone wants to unsubscribe from communications, like receiving fundraising emails, you must unsubscribe to all emails. I wish you could be more specific about communication preferences. If we could get these additional tools, this would be my favorite CRM. Review Source MP Melissa P. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great CRM at an Affordable Price" May 9, 2024 4.0 Pros The system was incredibly easy to set-up and has a user-friendly interface. I like the simplicity of the functions. Since we're a small organization, we don't need a lot of bells and whistles right now but may in the future. So it's nice having a platform that can grow with us. Cons Some features I've used in other CRMs that I wish were present in this platform. For example, I would like to tag a contact and have that tag be visible at the top of their profile (the closest there is currently is pinning a note to the top of a contact). I'd also love it if there were canned reports already programmed into the platform. And if previews of gift details were visible when viewing a contact rather than having to click "Actions" and then "Details". Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Donorbox](https://www.capterra.com/p/156860/Donorbox/) Reason for choosing Bonterra Network for Good Greatest functionality at a price point that was affordable. Also had the shortest timeline to go live. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salesforce was cumbersome to use and even though we had free licenses, it was expensive to build out even the simplest of functions. It also isn't an intuitive platform for small nonprofit human services organizations. Review Source Response from Bonterra May 13, 2024 Hey Melissa, thank you for your insightful feedback! We're thrilled to hear about your positive experience with our user-friendly interface and are glad you've found a CRM that grows with your organization. For tagging contacts for easy visibility, we suggest exploring custom fields as a method for segmentation. Additionally, we do offer canned reports that might align with what you're looking for; check out our Recommended Filters here: https://intercom.help/networkforgood/en/articles/6992966-creating-bonterra-payments-reports-with-guided-fundraising. I hope this is helpful! We appreciate your suggestions and are always looking for ways to improve and meet our users' needs. DB Donna B. Fundraising Chair Performing Arts Used the software for: 2+ years ### "Satisfied Fundraiser" February 5, 2024 5.0 We appreciated the coach at the beginning of our joining Network for Good and now the customer representatives who help when we have a question. Overall, the different aspects of the Fundraising platform meet our needs and give us a clear picture of our fundraising efforts. Pros We like the ease of entering donations with the various campaigns. Cons The annual cost of the program is difficult for a small nonprofit. Reason for choosing Bonterra Network for Good We were offered the grant as a beginning nonprofit, and had a coach to help us get started for one year. Switched from [Donarius](https://www.capterra.com/p/9755/Donarius/) There were more components like communications, graphs, and various campaign reports that we could see. Review Source EE Elain E. Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Center Point - \[sensitive content hidden\] found the solutions we needed in Bonterra (NFG) " February 8, 2024 5.0 I had used NFG at a non-profit I was previously employed. I asked my new colleagues to consider the Bonterra platform and they were equally impressed. It helped that I had the prior experience, however, I'm still learning, but am finding how versatile and easy to use the platform is. Pros \--Ease of implementation and set-up --Combined tools in one platform (donor management, donor communication, fundraising campaign pages) Cons \--Exporting of data was somewhat difficult, but the tech staff at Bonterra has been responsive in helping us work through the process Reason for choosing Bonterra Network for Good I was already familiar with Bonterra and knew its outstanding capabilities. I didn't need to look any further. Switched from [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) We need more capabilities than what LGL gave us, plus I was familiar with Bonterra and had already determined its outstanding capabilities. Review Source MC Mario C. IT Support and DB Admin Non-Profit Organization Management Used the software for: 6-12 months ### "Good, but needs fine tuning" May 7, 2021 4.0 Overall I have enjoyed setting up and implementing Salsa. My biggest complaint (other than the alphebetical order issue) is that the person inputting the data should have more of an understanding as to the inner working and fields available in Salsa. There are many fields that I have (and still am) currently modifying/getting rid of because the fields already existed in the system so I am moving the data. All someoned needed to request was to use the existing field to upload against but I was never told or given the option. I can see the issue possibly being from me not seeing the fields but in my mind, you all are the experts and are helping implement the system the best way possible. Pros The options in the reporting system are great and I find it superior to most query/reporting tools. Cons The fact that NOTHING is in alphabetical order. Why and how this has happened is ridiculous. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Give Lively](https://www.capterra.com/p/177952/Give-Lively-full-fundraising-platform/)[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing Bonterra Network for Good Salsa seemed more fitting. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salsa is actually set up and configured for finnancial data management and online engagement so we were not only able to consolidate but use somethinge that is more fitting to our purpose. Review Source VL Vito L. President & CEO Non-Profit Organization Management Used the software for: 6-12 months ### "MISSOURI DISABLED WATER SKI ASSOCIATION (MDWSA) Review of Network for Good" June 14, 2021 5.0 MDWSA is reaching more people, getting more people with disabilities involved and active, recruiting more volunteers, and receiving more donations. What more can be said. Our donors are making a difference! Pros MDWSA likes most if not all of the features and we're still learning. It keeps getting better. Donor Management, Email Blasts, Online Presence, Analytics are all top-level options for us. We still need to understand using the video components. Cons So far, we haven't found any cons with the software. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Reason for choosing Bonterra Network for Good MDWSA chose Network for Good because you called us at the right time and your presentation was excellent and easy for our board to understand. Sold American! Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Network for Good provides an all-in-one platform for donor management, communications, analytics, and the financial piece links to QuickBooks Online which simplifies our processes. The features are easy to use. Without all things, you still need to do the work, but the return is worth it. Review Source MB Melissa B. Director of Marketing and Development Non-Profit Organization Management Used the software for: 1-2 years ### "From Unsure to Confident" April 21, 2025 5.0 We set appointments, had really friendly and non-judgmental space where we could brainstorm and learn new skills. We were able to be "set-up for success" and also make it our own. Pros Bonterra Guided Fundraising helped me as a new fundraiser to get that jump start that I guess I was afraid to do by myself. I definitely feel much more confident in creating and working towards my fundraising goals. Cons The product itself has limitations or additional cost, which can be frustrating. Review Source JK Jennifer K. Resource Development Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Bonterra Fundraising Works!" March 27, 2025 5.0 Bonterra Guided Fundraising is a user-friendly and very helpful tool for raising funds. Pros I like the chat feature for quick questions. Cons Some donors see the verification email for donations over 10,000 as a scam or spam and say it would be better if the email came from the non-profit's email address. Review Source JC Jeanine C. Communication Director Hospital & Health Care Used the software for: 1-2 years ### "Great service and support" March 21, 2025 5.0 Bonterra offers really good service and support. Pros The platform is easy to use. I can see how much money we raise on my dash. Cons I wish I could customize my newsletters more than I can currently. Review Source Diane S. Chief Development Officer Non-Profit Organization Management Used the software for: 2+ years ### "Extremely Disappointed with Bonterra/Network for Good's Service and Support" October 11, 2024 1.0 Our experience with Bonterra/ Network for Good has been incredibly damaging to our organization along with so much frustration. Since the beginning of the year, we have encountered a series of major issues that have significantly impacted our ability to operate effectively. Despite our best efforts to resolve them, Bonterra/ NFG has not lived up to our expectations in both service and support. Most importantly, we lost years’ worth of vital donation records, including hundreds of thousands of dollars in donation history from one of our largest donors recorded in our database. This devastating loss occurred because one of NFG's support members misunderstood a request to remove duplicate records and ended up deleting all our data instead. This error, which could have been prevented with better communication, has devastated our organization. To compound the problem, the accountability from Bonterra has been virtually nonexistent. Regardless of us reaching out multiple times as early as June to resolve this issue, we received little to no communication from their team until 2 months after our subscription renewed, which was several months after the initial contact. The unresponsiveness left us in a problematic situation as we tried to piece together what happened and look for answers on how to recover from this. When we finally heard back, it was too late. Bonterra/ NFG was unwilling to offer flexibility on our contract terms, and even though we were actively working to transition to another platform, they cut us off from their system with little warning. This forced us to scramble to retrieve our remaining data under a tight deadline, making an already stressful situation even more stressful. For an organization that relies on accurate donor records and strong data management, the failure of Bonterra/ Network for Good has had enduring effects. They did not take responsibility for their mistakes, provided no meaningful solutions, and ultimately left us feeling abandoned during a crucial time. I strongly warn any nonprofit considering Bonteera/ NFG to carefully evaluate other platforms before making a decision. Our experience has been a sad lesson of lost trust, poor communication, and inadequate customer support. Pros Very basic system to it is very easy to navigate. Cons Lack of Accountability and Communication: One of the most frustrating aspects of Bonterra Guided Fundraising (formerly Network for Good) was the lack of accountability when critical issues arose. We lost vital donation records, including large sums from major donors, due to errors by their team, and there was no immediate communication or support to resolve the issue. Repeated attempts to reach out were ignored for months, and by the time they responded, it was too late to correct the damage. Inflexible Contract Terms: Despite the issues we faced, Bonterra refused to offer any flexibility in their contract terms. Even though we communicated well in advance of our renewal that we were facing problems and might need to transition off their platform, they still renewed our contract without providing a solution and eventually cut us off, leaving us scrambling to retrieve our data. Poor Data Handling and System Limitations: The system itself proved unreliable for managing large amounts of donor data. When a data import error occurred, it not only caused us to lose records but exposed serious limitations in their platform's ability to handle important donor information properly. Review Source Response from Bonterra October 25, 2024 Hi Diane, thank you for your honest feedback, and we're terribly sorry to hear about your poor experience. The loss of vital donor records, poor communication, and inadequate support you've described is completely unacceptable. Trust is everything in supporting your mission, and we've clearly fallen short. Someone from our team will reach out to you today to address these serious issues. We want to investigate the data loss, review our communication failures, and explore every possible solution to help your organization recover from this situation. Your mission is too important to be hindered by these failures. While we cannot undo the frustration you've experienced, we are committed to taking accountability and making this right. Thank you for pushing us to be better. We're listening and ready to help. MB Michelle B. Operations and Finance Specialist Fund-Raising Used the software for: Less than 6 months ### "Donation's World" November 14, 2024 5.0 It has taught me more about the destination of donations, the ways to make them, their effectiveness. Pros What I like most is that you are very clear, transparent and you carry out different courses to understand and learn more about you and the different ways of making donations. Cons I actually have no complaints against you, you are wonderful. Review Source Response from Bonterra November 25, 2024 Hi Michelle, thank you for this wonderful feedback! We're thrilled that our transparent approach and educational resources are helping you better understand the impact of giving, and we're committed to keeping up this level of service for amazing partners like you. CS Carly S. Chief Admin Officer Non-Profit Organization Management Used the software for: 2+ years ### "HMK Review of Bonterra" February 6, 2024 5.0 We have had a very good experience with Bonterra/NFG overall. Pros The customer service and onboarding was very easy to follow. Customer service when I have questions is very fast and easy. The team is knowledgeable and very helpful. Cons The time it takes for donations to deposit to our bank. Reason for choosing Bonterra Network for Good It was highly recommended and the demo was very easy to follow. Review Source RB Rebecca B. Chief Development Officer Non-Profit Organization Management Used the software for: 2+ years ### "Best Donor CRM for Non-profit fundraisers" September 7, 2023 5.0 Pros Of all the Donor CRM's that are on the market, Network for Good has, by far, the best user interface of any. The ease of use and intuitive nature of their design makes everything you create and do in the system easy to navigate and complete. There isn't anything I can think of that NFG doesn't do when it comes to nonprofit fundraising, donor management, and communication. As an added bonus, the education NFG offers is helpful to fundraisers at all levels and helps contribute to achieving results. Cons Customer Service can be hard to reach and sometimes unable to assist with questions and issues. Review Source Response from Bonterra September 11, 2023 Hey Rebecca, wow! Thanks so much for the kind words. It's exciting to hear that our software has been able to help you with fundraising, donor management, and communication and that you're finding our education offerings helpful so you can grow your good. We appreciate your feedback on our customer service. We know that it's important to be responsive and helpful to our users, and we're always working to improve our customer service experience. Keep doing awesome things! CS Cindy S. Administrative Director Sports Used the software for: 2+ years ### "Worthy of your consideration" August 24, 2021 5.0 Network for Good was very responsive when we needed help customizing their product. They were also open to our requests and suggestions for improvements. We were satisfied with the integration process. We felt it occurred in a timely manner. Pros As a smaller nonprofit we appreciate Network for Good's user-friendly design. You can get your staff and volunteers up-to-speed quickly using this software. Reports are easy to customize and the dashboard gives you a quick view of your organization's current donation status. The Peer-to-Peer fundraising feature allows us to create an event that helps us raise over $200,000 annually. Cons One improvement we would like to see is the ability for more complex reporting. Reason for choosing Bonterra Network for Good Simplicity. It had most of the features we wanted without the complexity of a more robust product. This was critical since we have a one-person development department and often use interns for data entry. Review Source CN Cora N. Board Member Entertainment Used the software for: Less than 6 months ### "Powerful, Useful, Strategic Planing" June 15, 2022 5.0 There are many benefits our organization has gained so far from using Network for Good. First of all, we can now know who our contacts are, and easily communicate with them in several ways, We now have a much better plan in managing our donors, our sponsors, and using online and fundraising techniques. The big picture of the organization is clearer and we have a much better focus on the future of our organization because of Network for Good. Pros The product is easy to use, does what it is suppose to do -- most important, however, is that Network for Good provides excellent training to be able to use the entire program rather than just scratching the surface of all the features. The management of the data is excellent, we can easily access the information and put it to practical use. Cons The most difficult part of the software is, of course, just learning a new program. However, over the many years that I have had to learn new software programs, I must admit that with the assistance of the staff at Network for good, the process has been easier and more immediately useful than other programs. Review Source Response from Bonterra July 5, 2022 Hi Cora, Thanks for the review! It's exciting to hear about all the ways our software has helped your nonprofit achieve its goals. It means a lot that you've taken the time to review us. These comments help us continually improve! Kathleen SM Sarah M. Vice President Civic & Social Organization Used the software for: Less than 6 months ### "Salsa gets it done, but only if you have the staff to make it work" November 23, 2016 4.0 My team used Salsa for a 1-year campaign to raise money to build a home in Nepal for trafficking victims. We successfully raised $467,000 in 10 months! Hands down, we COULD NOT have done it without Salsa. Because it had everything in one (emails, analytics, segmenting, Peer 2 Peer campaigns, donation pages, event pages, and much more) it was much easier to keep track of everything we needed to keep track of. Pros \*I didn't realize it at the time, but I really like how easily I could create queries/segments of donors. It has a "If/Then" approach with clicks of a button that is a lot easier than another CRM I use (eTapestry by Blackbaud). \*Their email system worked well for our purposes. We had templates that we used throughout the campaign that looked good and were easy to fill in our information. It sent the emails we told it to send without a problem. \*The event feature was helpful. We had lots of people sign up on the events page that was relatively easy to create. \*I definitely like like analytics features. (This is probably my favorite feature.) It is really nice to see who opened emails, click rates, donation totals/types, etc... It is especially neat that we could send emails to people based on what emails they have opened or clicked on. \*Branded donation pages was a must have for us and we got that so it's a big plus with Salsa. Cons \*The emails were mostly good, but sometimes editing the templates was frustrating. You can't delete certain aspects (like a table or a line) in the email and if you're not careful and press "backspace" at the wrong time, the system will think that you've clicked the "Back" shortcut key and it will take you out of the email...unless you've saved recently, your email is gone. So, save OFTEN. \*The Peer2Peer pages were good but had a few glitches. It was difficult to import off-site giving and link to a person's Ambassador page. I had to go through Customer Support to remove re-imbursed donations that were given via the P2P pages. It is really difficult to format the P2P pages - oftentimes, a page that was perfect would later start showing random signs: $ & % | and stuff... \*We had some difficulties with people getting charged more than once when they clicked the button too many times. Not sure if that's Salsa's fault or the users'. \*We had some issues with security warnings when donors when to the donation page. This was a frustrating thing that popped up often but never really got resolved. \*While the event feature was nice, it didn't work so well for people inviting guests. I'm not sure what went wrong, but we had a lot of people who were unable to register guests for some reason, even though we had clicked the box to allow it. This lead to a small logistical headache at the event itself. \*I didn't know they required 60 days notice to cancel the subscription. I had to jump through a TON of hoops to get our account canceled when our campaign was over because I only gave 30 days notice. Luckily they eventually caved and allowed us to go on good terms, but it took a lot of phone calls, emails, and polite convincing...okay, not always polite toward the end... Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.