MadCap Software

MadCap Flare

4.5 / 5 3 reviews

Who Uses This Software?

Technical communicators and content developers across all fields and industries.

Average Ratings

3 Reviews
  • 4.5 / 5
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Includes a 12-month Bronze-level Maintenance Plan.
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • MadCap Software
  • Founded 2005
  • United States

About MadCap Flare

Whether you need to create technical documentation for online Help, software documentation, policy & procedure manuals, knowledge bases or user guides, MadCap Flare allows you to create, manage and publish content to a variety of formats, including print, online, desktop and mobile.

MadCap Flare Reviews

Robust Content Management

Apr 12, 2016
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: If you are looking for an extremely robust content management solution, MadCap Flare is a great option to explore. The features are very deep and span web, mobile/tablet, and print outputs and solid stylesheet editing for each. The indexing and search tools to help both users on the front end find what they need, and authors on the back end find issues that are woven throughout large documentation are the best I have seen.

Despite being user-friendly, users will not expose the true power of the platform without investing some time. So an average "ease-of-use" rating has more to do with setting expectations of the user. To fully benefit from the product, you must really get in depth with real content management. And as far as content management tools are concerned, I feel this is the easiest to use to leverage advanced features (so from that context, it rates high in ease of use).

I have not needed to contact customer service often. When I did, one response was superb with the respondent screensharing and walking me through a complex scenario. It is important to note that we have purchased the top tier support package. A second issue I reported had to do with how the Microsoft Edge Browser was not rendering certain content correctly. It was noted as a known bug, but I have yet to receive follow up, which is disappointing (it has been weeks).

Great way to author and deliver a body of topics-based content as print and online outputs

Apr 27, 2015
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Madcap Flare provides a highly effective single-product way to create and manage a superset of topics based content that can then be packaged and delivered as required.

When I began technical writing in 1998 the primary authoring method was to assemble chapter files into books for delivery as PDF manuals. Later that work flow was expanded to become "authoring tool plus something else", where "something else" was a separate tool that extracted content from the authoring tool's content files and generated that content in an online format such as online help (OLH).

For today's technical communicator, it's a form of vocational suicide to imprison reusable information inside monolithic chapter files. The need is instead to create reusable topics that can then be assembled into a variety of output combinations and readily delivered in a variety of print and online output formats.

Flare contains a rich set of topics-based authoring, content management, and output packaging features. I've been using the product for roughly five years and continue to find it to be a very cost effective way to create a "real" documentation and authoring work flow that can be expanded and refined to serve the needs of small to large content development and output requirements.

Flare the product is enhanced by the quality of its vendor, Madcap Software. Madcap's sales and support organizations are so knowledgeable and responsive that they can rightfully be considered to be among Flare's key features.

I've been using Flare for about five years now (I began with Version 7. We're now up to version 11). No company is perfect, but Flare the product and Madcap the company have so far provided extremely satisfactory product and customer experiences.

Good Product

Nov 19, 2014
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The initial contact and webinar were very straight forward. The amount of these products on the market is substantial but the way this company approached ours was not pushy or sales like. We didn't feel pressured and felt we were given all the tools to make the right decision.