MadCap Software

MadCap Flare


4.5 / 5
7 reviews

Who Uses This Software?

Technical communicators and content developers across all fields and industries.


Average Ratings

7 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,648.00/one-time/user
  • Pricing Details
    Includes a 12-month Bronze-level Maintenance Plan.
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • MadCap Software
  • www.madcapsoftware.com
  • Founded 2005
  • United States

About MadCap Flare

Whether you need to create technical documentation for online Help, software documentation, policy & procedure manuals, knowledge bases or user guides, MadCap Flare allows you to create, manage and publish content to a variety of formats, including print, online, desktop and mobile.



MadCap Flare Reviews Recently Reviewed!


Capterra loader

Versatile help authoring tool makes print and web output easy

Jul 16, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flare allows for nearly limitless options of content output and organization. This makes maintaining print and web media, and even tablet and mobile versions of the same, easy and seamless. As a bonus, you really don't NEED to understand how XML, HTML, or javascript work in order to make help materials that make use of these languages. Once you learn Flare's user interface, which is set up very similar to many word processors I could name, authoring is simple.

Cons: Training and education is important. Like with many intricate tools, if you don't know what's there and don't know how to use it, Flare can seem complicated and unpredictable. Training is an investment, but it is well worth it.

Overall: I use Flare every day, for a variety of projects. It is versatile and robust.

Useful publishing program

Aug 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I use this mostly for print/PDF media as opposed to web, but it definitely meets my needs. I'm able to generate fairly quickly, utilize single sourcing, and not re-create the wheel repeatedly. Once you've got a handle on how to set up your style sheets and figure out what you do and don't need, it's a great way to promote single sourcing and consistent formatting.

Cons: There's definitely a learning curve, and the customization can be a little intimidating on the front end, but well worth it.

Overall: Single sourcing for instructional design is incredibly useful. Consistent formatting and a decent import program from other software is also very helpful.

Great way to author and deliver a body of topics-based content as print and online outputs

Apr 27, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Madcap Flare provides a highly effective single-product way to create and manage a superset of topics based content that can then be packaged and delivered as required.

When I began technical writing in 1998 the primary authoring method was to assemble chapter files into books for delivery as PDF manuals. Later that work flow was expanded to become "authoring tool plus something else", where "something else" was a separate tool that extracted content from the authoring tool's content files and generated that content in an online format such as online help (OLH).

For today's technical communicator, it's a form of vocational suicide to imprison reusable information inside monolithic chapter files. The need is instead to create reusable topics that can then be assembled into a variety of output combinations and readily delivered in a variety of print and online output formats.

Flare contains a rich set of topics-based authoring, content management, and output packaging features. I've been using the product for roughly five years and continue to find it to be a very cost effective way to create a "real" documentation and authoring work flow that can be expanded and refined to serve the needs of small to large content development and output requirements.

Flare the product is enhanced by the quality of its vendor, Madcap Software. Madcap's sales and support organizations are so knowledgeable and responsive that they can rightfully be considered to be among Flare's key features.

I've been using Flare for about five years now (I began with Version 7. We're now up to version 11). No company is perfect, but Flare the product and Madcap the company have so far provided extremely satisfactory product and customer experiences.

Capterra loader

Very good authoring tool for structured authoring

Feb 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the following aspects:

1. Less manual work as the styles can be created and re-used to enhance the look and feel of the document.

2. Image handling is better compared to other authoring tools. Don't want to name other tools here.

3. DITA authoring is masde very user-friendly in this.

Cons: Flaws which I encountered:

1. Sometimes, the application freezes while importing any image of heavy size.

2. More web layouts must be provided for online help.

Overall: We use Flare for end-to-end documentation purpose in our organization like user guides, release notes, online help API doc etc.

Robust Content Management

Apr 12, 2016
5/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: If you are looking for an extremely robust content management solution, MadCap Flare is a great option to explore. The features are very deep and span web, mobile/tablet, and print outputs and solid stylesheet editing for each. The indexing and search tools to help both users on the front end find what they need, and authors on the back end find issues that are woven throughout large documentation are the best I have seen.

Despite being user-friendly, users will not expose the true power of the platform without investing some time. So an average "ease-of-use" rating has more to do with setting expectations of the user. To fully benefit from the product, you must really get in depth with real content management. And as far as content management tools are concerned, I feel this is the easiest to use to leverage advanced features (so from that context, it rates high in ease of use).

I have not needed to contact customer service often. When I did, one response was superb with the respondent screensharing and walking me through a complex scenario. It is important to note that we have purchased the top tier support package. A second issue I reported had to do with how the Microsoft Edge Browser was not rendering certain content correctly. It was noted as a known bug, but I have yet to receive follow up, which is disappointing (it has been weeks).

Capterra loader

Flare for everyone

Aug 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once you get the hang of how the software works, it's not too difficult to use. I recommend spend some time actually learning the software before you try to implement it to make sure you're using it to the fullest.

Cons: If you don't use the help files available, you may be a little lost. Sometimes figuring out which files your associated with certain content or TOC can prove difficult, it again, this all stems from lack of proper training or research before using the product.

Overall: At first it was cumbersome because I wasn't sure what I was doing. Now that I've received some training and reviewed helpfules, I feel more confident using the software.

Good Product

Nov 19, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The initial contact and webinar were very straight forward. The amount of these products on the market is substantial but the way this company approached ours was not pushy or sales like. We didn't feel pressured and felt we were given all the tools to make the right decision.