# HR Acuity Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HR Acuity Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more. Source: https://www.capterra.com/p/111531/HR-Acuity-On-Demand --- # HR Acuity Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HR Acuity ## What is HR Acuity? Take control of complaint management with HR Acuity. Our platform centralizes all employee issues in one place, making documentation faster, easier and consistent. With HR Acuity, you can standardize every case, capturing complaints consistently across your organization for fair, reliable outcomes. HR Acuity offers your team a single source of truth where you can access investigations, notes and documents anytime. In-platform proactive insights, including AI-powered analytics and benchmarking, identify trends, red flags and risks before they escalate. With AI-enabled writing assistance to streamline documentation, guided, best-practice embedded workflows and real-time reporting, HR Acuity helps teams resolve complaints efficiently, reduce risk and turn reactive case handling into proactive intelligence, while its enterprise-grade AI ensures every decision is supported, consistent and defensible. ## What is HR Acuity used for? [Complaint Management](https://www.capterra.com/complaint-management-software/)[Investigation Management](https://www.capterra.com/investigation-management-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 87% Neutral 10% Negative 3% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HR Acuity?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.hracuity.com&name=HR Acuity) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HR Acuity 4.3 (31) VS. [4.8 (45)](https://www.capterra.com/p/234773/FaceUp/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (31) Ease Of Use 4.9 (13) Value For Money 4.2 (20) Value For Money 4.7 (12) Customer Service 4.7 (30) Customer Service 4.7 (13) ## HR Acuity alternatives [4.4 (79)](https://www.capterra.com/p/147599/Resolver/reviews/) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (25)](https://www.capterra.com/p/119211/Incident-Tracker/reviews/) Starting price $2300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (286)](https://www.capterra.com/p/140815/Filevine/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (125)](https://www.capterra.com/p/131579/SmartAdvocate/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/111531/HR-Acuity-On-Demand/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Customizable Templates 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Document Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Reporting/Analytics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Third-Party Integrations 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities HR Acuity 28 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A system that allows access to a database structure without relying on an external program Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Investigate and take action at root cause or error in processes to prevent recurring issues Pre-designed layouts that can be customized to match preferences and requirements Ability to handle large datasets Store, manage, and track all electronic documents in a centralized location Manage and track all disruptions and incidents Activities related to the initial admission of a charge into the organization's care Track interaction history by documenting conversations for contacts Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Observe and track the demand, usage, progress or quality of a system, product, or user Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Collect and record basic information related to suspects Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.3 (27) 4.3 Based on 27 reviews ## Pricing Value for money 4.2 (20) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.2 (20) 4.2 Based on 20 reviews ## Integrations [ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)[ Workday Financial Management](https://www.capterra.com/p/66909/Workday-Financial-Management/)[ Ping Identity](https://www.capterra.com/p/131419/PingOne/)[ HRIS](https://www.capterra.com/p/150459/HRIS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (30) 4.7 Based on 30 reviews ## User reviews Overall rating 4.3 Based on 31 reviews Filter by rating 5(15) 4(12) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent MM Manuela M. Interior Designer Events Services ### "HR services management made easy." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 22, 2025 Acuity software has made it easier for us to conduct interviews and recruitment's and easily manage our workforce Pros The product ensures comprehensive human resource services management and delivers more on time. Cons HR Acuity has all the tools required for excellent service delivery. No dislike. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Alysia C. Director, Talent and Performance Management Real Estate ### "HR Acuity - An Asset for Employee Relations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2020 Initially we just wanted to capture employee relations issues but discovered that other areas of the HR team could utilize it. Being able to capture the data has been extremely helpful. We are able to see trends and run reports. We can now use this to create metrics (we haven't done this yet but a future goal). Pros Just being able to keep track of any type of employee relations case and have the ability to report on it has been great! Prior to this we were using spreadsheets, Word docs, etc... with no ability to see what others were doing. This tool has really shown the HR team how much work is really done in the realms of Employee Relations, Workers Comp, Unemployment and Leave Management. Cons The Manager Portal needs to be improved. Managers should be able to create cases that have more than one issue and the templates need to be more robust with functionality like drop down menus. Also there needs to be the ability to have multi approvers rather than just one. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 14, 2020 Thank you for the very positive review, Alysia! We are really happy to add value to your organization. Thank you! As far as your comments on the Manager Portal, we appreciate that feedback and are working on new tools for managers. Your feedback is very helpful and we will factor it into those efforts. Thank you again for taking the time to review HR Acuity. We truly appreciate your trust and we work to earn it every day! Deb Muller, CEO JA Jennifer A. Employee Relations Associate Hospital & Health Care ### "HRAcuity Software Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 6, 2020 Pros The HRAcuity system is very easy to use. In particular, the way the system is built and formatted really allows you to stay organized when inputting an ER issue or an investigation. In addition, the reporting tools are a great and easy-to-use feature, you don't have to be an analytics or data expert to know how to use them. Cons One challenge that I often experience is the font formatting functionality when documenting an investigation. In particular, if you are trying to copy/paste text from a Word doc for example, the formatting becomes very difficult to manipulate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 14, 2020 Hi Jennifer, thank you for the four-star review and your comments on ease of use! Great to hear! Thank you also for the feedback on the formatting. I have shared that feedback and you may also find using the pre-formatted case report helpful. Your client success manager can help you with that. Please reach out anytime. Thank you again for your kind review! Deb Muller, CEO LC Leslie C. ER Manager Oil & Energy ### "HR Acuity" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 2, 2020 Overall I have enjoyed working in HR Acuity and believe that the team has realized increased productivity. Pros HR Acuity is an intuitive case management system that is easy to use, provides a good central location for all case document retention, and offers a comprehensive solution for employee relations data. I appreciate that the integration was fairly easily accomplished, the customer service is fantastic and the HR Acuity Round Table discussions are extremely relevant and informational. I look forward to the upcoming release of the collaborative site, EmpoweR. Cons Although overall the functionality within HR Acuity is extremely intuitive and helpful, the case reports can be a little difficult to navigate. For example, when copying and pasting information from a Word document, it is impossible to match the font size and style to the existing font within the report. This results in reports appearing unprofessional. I have also noticed that updates made within the issue dialogue box do not always appear on the summary reports, which is very frustrating. Reasons for choosing HR Acuity I do not recall the names of the other vendors that were vetted, however, the team felt that HR Acuity was the best solution for our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 14, 2020 Thank you, Leslie, for your detailed review! We appreciate your comments on the platform, the customer service and the Roundtable. We too are looking forward to the empowER community and look forward to welcoming you! On the formatting, thank you for the feedback. I have shared your feedback with our product team. Thanks for taking the time to share it. All the best and thank you for being a valued client, Deb Muller, CEO SM Shannon M. Employee Relations Manager Hospital & Health Care ### "Nothing But Love" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2020 We have had nothing but a positive experience with HR Acuity. From the top to the bottom. The Leadership is very passionate about Employee Relations and it shows. There are not ANY other products that I am aware of that are this in tune with what is happening with Employee Relations. This isn't just software - the community of support that has been created by HR Acuity is so, so, so valuable. Top Notch! Pros Several things: 1) In a fast paced function, it is incredibly helpful to have a tool support the team with the process consistencies and the information flow that is required to make good decisions. 2) With a team of multiple investigators, we love having the history of an employee at our fingertips. 3) THE DATA! It is much easier to pull data to identify trends, drill down on issues, evaluate volume, etc. The data is very powerful! 4) Implementation was a breeze! 5) Ongoing support community is amazing. Cons If I had to pick something, it would be the exit survey component, feels like it needs some additional functionality. However HR Acuity is great about implementing suggested product improvements. Reasons for choosing HR Acuity It was designed by HR professionals and our legal team loved it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 14, 2020 Hi Shannon! "Nothing but love!" Who could resist such an amazing review! What an honor to read and receive! We are so happy to help you with your employee relations, especially in the fast-paced environment you describe. Thank you also for the feedback on the exit interviews. This is not a core focus area of the platform, as you know, and it sounds like some work may be needed. We will reach out for more feedback if necessary! Thank you again -- it is truly a pleasure to have you as a client! All the best, Deb Muller, CEO MT Meghan T. Physician Recruiting Coordinator Medical Practice ### "HR Acuity " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 2, 2020 Pros Reporting features, all in one database to tack ER. Cons Some configuration not as customizable as it could be. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 14, 2020 Meghan, thank you for your review! We appreciate the scores and feedback! We would also like to understand the issues you are having with customization a little better so we will reach out directly. Thank you again! All the best, Deb Muller, CEO JS Janet S. People Operations Director Defense & Space ### "HR Acuity rocks!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2020 The HR acuity team accepts customer input and continually makes updates and enhancements to the product, especially in the area of reporting and analytics. An added and unexpected bonus are the networking, webinars, and surveys HR Acuity regularly provides. We have found an excellent community of Employee Relations leaders and practitioners. Pros Integration with current HR software Ease of: configuration, implementation, daily usage Reporting and analytics HR Acuity has a robust online support and training center Responsiveness and customer service from all our HRAcuity contacts is outstanding Cons Can't think of anything we don't like or that doesn't meet our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 14, 2020 Hi Janet, "HR Acuity rocks!" How can we be anything but honored by that feedback! We are privileged to have you as a client and thank you for taking the time to provide such kind words! All the best, Deb Muller, CEO AR Anne R. Manager, Employee Relations Non-Profit Organization Management ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2020 Ensuring that all ER info is in one place. Overall experience has been positive. Pros Ease of use. Reporting and analytics are also easy and helpful. Cons Unable to add fields to primary case page. I understand that this is being worked on now. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 14, 2020 Hello Anne, Thank you for the review! We appreciate your feedback! I will have your account manager reach out about the case fields, as we have made many updates, including the ability to use smart fields, and I want to be sure this addresses your feedback. Thank you! All the best, Deb Muller, CEO DU Dalan U. Associate Director of HR Transportation/Trucking/Railroad ### "HR Acuity Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 30, 2020 HR Acuity has helped us centralize and digitize the documentation of our HR complaints and investigations. When we started with HR Acuity we saw the exit interview platform as a plus and it did not cost anything extra. However, through time, we realized that HR Acuity's strength and value was not in their exit interview platform and it was limited and didn't have many of the tools a employee survey company has. Pros The product is easy to use and we were able to easily integrate with our employee data base to do a daily feed of our associates so that starting a case and entering the employee data is fed with basic employee data and you don't have to manually enter it. The ability to search cases, cross reference cases and easily run and save reports is easy and very valuable. Cons I felt that the exit interview platform lacked the ability to provide our supervisors with live dashboards. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 14, 2020 Hello Dalan, Thank you for taking the time to provide your feedback! We are glad you find HR Acuity valuable and easy to use. Thank you also for the feedback on exit interviews. As you mention, this is an add-on vs a core feature of the platform -- I do appreciate the feedback and we may be reaching out for more details as we make updates in this area. Thank you so much for taking the time and the positive review! We truly appreciate it! Best regards, Deb Muller, CEO AU Anonymous User Sales Associate Apparel & Fashion ### "Consistent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 23, 2019 Pros Great for consistent record keeping, easier UX and interface to follow. Cons I do not have any cons that I can think of to mention. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2019 Thank you! We appreciate your support of HR Acuity and look forward to a long partnership with you and your organization. Best, Deb Muller CEO, HR Acuity [View all Reviews](https://www.capterra.com/p/111531/HR-Acuity-On-Demand/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)