Tessitura Network

Tessitura Software

4.5 / 5 8 reviews

Who Uses This Software?

non-profit performing and cultural arts institutions


Average Ratings

8 Reviews
  • 4.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $8,000.00/one-time
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Tessitura Network
  • www.tessituranetwork.com
  • Founded 2001
  • United States

About Tessitura Software

Database that handles ticketing, fundraising, memberships, customer relationship management, and more for arts and entertainment


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Tessitura Software Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Tessitura Software Reviews Recently Reviewed!

I enjoyed this software immensely, but because, but it can be slow to pick up.

Oct 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is SO big. The number of features is really excellent, and I am constantly amazed at the breadth of functionality.

Cons: Unfortunately, the sheer number of functions can prove daunting, often. At times, it is not always intuitive, but I eventually get around to understanding.

Industry-standard database for arts & culture

Oct 17, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integrates all departments on the same database. Highly customizable. Integrates with many other common industry systems (mail2, Boca, etc.). Great reporting capabilities. Fantastic support documentation and staff. The user community is unparalleled in skill level, camaraderie, and enthusiasm. Ability to share an instance in a consortium environment, with advanced settings to control who can see what information.

Cons: Steep learning curve - it can be difficult to get beginner users to do much more than search for and look at records. Not the most user-friendly interface. Customizability also means the out of box product can be pretty bare bones compared to everything the software is capable of.

Overall: Detailed data for informing managerial decisions, increased interdepartmental communication, many facets of constituent knowledge and ways to slice and dice our donorbase

An incredibly robust ticketing and seating software

Oct 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tessitura allows you to input and seat based on your own theater's house model. I like that there's a visual layout you can view to see which seats are taken and what kind of ticket they're purchased under.

Cons: Tessitura is a large and complicated software. I'm not even aware of all of the things it can do. It's a true learning process and companies may choose how deep down the rabbit hole they'd like to go: using it lightly or going so far as to send members of their theater to the huge Tessitura conference once a year.

Great Arts CRM

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Windows based Easy to use Great support All in one package Customisable Based on SQL Server Reports can be designed in house

Cons: Old reports are based on Sybase's Infomaker which is a hard product to purchase. Newer reports are based on SSRS so you will need training for this.

Great but clunky and expensive

Apr 12, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: I didn't work with this software for that long, and never used it as a manager, but from what I gleaned it's pretty powerful. It has a steep learning curve and is quite expensive, so most mid-sized arts organizations I've worked for have used other platforms. But Tessitura is the dream, if you can afford it.

A Beast that can work for you

Feb 01, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Tessitura is the biggest and worst CRM you can use. It has a giant network of constantly evolving apps, fixes and test cases. The annual conference is huge and a boon for those in the Arts. You will definitely need a dedicated IT person for Tessitura though, as it is complex and robust.

Great for Customer Experience training

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I worked for a nonprofit and this was a great way to track customer response rates for email campaigns!

Nonprofit Arts Endorsement

Mar 04, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to incorporate both development and box office capabilities.

Cons: Difficult to access 24/7; limited abilities; not enough training for entire staff; few personnel actually use it.

Recommendations to other buyers: Unique to the arts industry, some excellent specific details captured and helpful reports.