Tessitura Network

Tessitura Software


4 / 5
17 reviews

Who Uses This Software?

non-profit performing and cultural arts institutions


Average Ratings

17 Reviews

  • 4 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $8,000.00/one-time
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Tessitura Network
  • www.tessituranetwork.com
  • Founded 2001
  • United States

About Tessitura Software

Database that handles ticketing, fundraising, memberships, customer relationship management, and more for arts and entertainment


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Tessitura Software Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Tessitura Software Reviews Recently Reviewed!


Industry-standard database for arts & culture

Oct 17, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integrates all departments on the same database. Highly customizable. Integrates with many other common industry systems (mail2, Boca, etc.). Great reporting capabilities. Fantastic support documentation and staff. The user community is unparalleled in skill level, camaraderie, and enthusiasm. Ability to share an instance in a consortium environment, with advanced settings to control who can see what information.

Cons: Steep learning curve - it can be difficult to get beginner users to do much more than search for and look at records. Not the most user-friendly interface. Customizability also means the out of box product can be pretty bare bones compared to everything the software is capable of.

Overall: Detailed data for informing managerial decisions, increased interdepartmental communication, many facets of constituent knowledge and ways to slice and dice our donorbase

I used Tessi in my time at a nationally-renowned Symphony orchestra.

May 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I find that Tessi is very intuitive and use-oriented. When I started with it, I was obviously overwhelmed, but that was tempered by it's relative ease of use, and the vast online resources available for questions that did arise.

Cons: Having used both Tessi and RE, I will say that one is much better for Box Office organizations (Tessi) than it is at housing constituent info, giving history, and basic fundraising needs. RE has robust capability for storing/targeting/querying on/exporting etc. much more so than RE.

Overall: Ease of ticketing, seating, and viewing the house. I enjoyed the option to charge directly each purchase, as opposed to batching gifts individually like I did in RE.

Essential ticketing software for Arts venues

Apr 13, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Company fully understands the requirements of the industry that it is targeting. There is an excellent community with end users willing to engage and help each other.

Cons: Requires quite a lot of resource to manage and maintain in terms of staff and hardware. Would hope to see this improve in coming releases and perhaps a shift to a cloud implementation.

Overall: Runs the entire CRM and ticketing solution for the organisation.

Tessitura and Fund Raising

Apr 19, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Shop around. There has to be a more efficient and effective product.

Pros: The integration of ticketing with prospects/donors is alluring, esp. for performance art organizations.

Cons: This is a ticketing software with a CRM work-around built in. It's confusing, user abusive and extraordinarily expensive. In our town, NPO's had to group together, in one building, where they created a new company that specializes in Tessitura software management. It's a clever use of the software and a business structure. This company then went out and sold it's software services to other performance art organizations as far away as Los Angeles. However, all organizations can see who has who in their database. You can't go into the account, but it becomes readily apparent our prospects and donors are being hit on all the time by all the same organizations. It's tricky. But the fact remains. Tessitura is enormously complex, just to get acknowledgements out is a lot of busy work. When I came on board, the previous development person really used Tessitura as a storage unit and did all the fund raising in Excel and Word. And from a NPO business perspective, once you commit to this software, extraction is basically a blackmail. It costs a fortune to leave it and organizations still have this challenge of ticketing tied to fund raising.

Great Arts CRM

Jul 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Windows based Easy to use Great support All in one package Customisable Based on SQL Server Reports can be designed in house

Cons: Old reports are based on Sybase's Infomaker which is a hard product to purchase. Newer reports are based on SSRS so you will need training for this.

Great

Aug 15, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tessitura is definitely the most popular in the nonprofit arts industry. It's ticketing and fundraising features are integrated and allows for a full constituent report.

Cons: Lately, the software seems outdated. Unlike Raiser's Edge, Tessitura demands a full training to know the ins and outs of the software. It's not the most user-friendly software out there.

Could be better

Oct 21, 2018
3/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: This software has a lot of muscle power, no doubt about it. There is a lot of functionality, and every problem you come across when it comes to how to send tickets out, sending receipts to patrons, etc has a solution

Cons: 1) This software is WAY too complicated for the average theater. The learning curve is very steep, which complicates the hiring process for temporary employees (cause they never get to the point of mastery and efficiency with the software), and there is no way to edit out which functions to "see" on your screen. For example, if xyz theater never uses a third of the functions of the software, there should be a way to visually hide them so that employees dont get confused about what they are seeing on the screen.

2) When it comes to entering information for credit card payments, the software designers never apparently thought about how the average patron reads out their information over the phone. You have to select the type of card used before entering the card number, meanwhile the patron is halfway through spewing out their number over the phone while the ticketing office employee is scrambling to write it down on a pad of paper cause Tessie wont let them enter the number yet. If there was more flexibility in the order that information could be entered (card type then number vs number then card type), the daily functionality of the software would be much improved.

Tessitura review

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I recently started using tessitura and I like the simplicity of it. I am able to easily view the events and see how many seats are available for what date.

Cons: Only con I have is for the saving button, it says "done" instead of "save". It sometimes confuses me when I'm closing an order.

Overall: Overall I like the program. It has everything I need to get my work done and easily see what we need to sell the following day.

I've been using Tessitura for a few months and I enjoy the ability to learn new functions every day.

Jan 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: There are so many functions to learn about this software that I always am excited to learn. Tessitura gives you so much information so many forms that it's insane on what this software can hold.

Cons: It is a bit complicated and you do need a specialist if you want to really learn how to fully utilize the software.

An incredibly robust ticketing and seating software

Oct 04, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tessitura allows you to input and seat based on your own theater's house model. I like that there's a visual layout you can view to see which seats are taken and what kind of ticket they're purchased under.

Cons: Tessitura is a large and complicated software. I'm not even aware of all of the things it can do. It's a true learning process and companies may choose how deep down the rabbit hole they'd like to go: using it lightly or going so far as to send members of their theater to the huge Tessitura conference once a year.

Tessitura is an easy to use fundraising and ticketing software system that I would reccomend

Feb 01, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use in the ticketing function. One is able to see and use a seat map in real time to place and track orders. These orders are then linked to the constituents account where you can track the moves management of a particular donor and see their giving history.

Cons: Does not have the full capacity of moves management as seen in Raiser's Edge NXT but has a better ticketing and box office functionality. A better database for those who own their own performance venue and have a larger marketing than development team. Not ideal for someone who is focused on development first.

Great but clunky and expensive

Apr 12, 2017
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Comments: I didn't work with this software for that long, and never used it as a manager, but from what I gleaned it's pretty powerful. It has a steep learning curve and is quite expensive, so most mid-sized arts organizations I've worked for have used other platforms. But Tessitura is the dream, if you can afford it.

Nonprofit Arts Endorsement

Mar 04, 2015
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to incorporate both development and box office capabilities.

Cons: Difficult to access 24/7; limited abilities; not enough training for entire staff; few personnel actually use it.

Recommendations to other buyers: Unique to the arts industry, some excellent specific details captured and helpful reports.

A Beast that can work for you

Feb 01, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Comments: Tessitura is the biggest and worst CRM you can use. It has a giant network of constantly evolving apps, fixes and test cases. The annual conference is huge and a boon for those in the Arts. You will definitely need a dedicated IT person for Tessitura though, as it is complex and robust.

I enjoyed this software immensely, but because, but it can be slow to pick up.

Oct 17, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is SO big. The number of features is really excellent, and I am constantly amazed at the breadth of functionality.

Cons: Unfortunately, the sheer number of functions can prove daunting, often. At times, it is not always intuitive, but I eventually get around to understanding.

Great for Customer Experience training

Nov 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I worked for a nonprofit and this was a great way to track customer response rates for email campaigns!

Tessitura Basics

Sep 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Tessitura is a fantastic software that helps me to track and process huge amounts of data.

Cons: Because the work I do on Tessitura is relatively simple (tracking constituent information and processing tickets) at times the software feels more complex than it needs to be.