--- title: "Tessitura Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tessitura Software - reviews, pricing plans, popular comparisons to other Nonprofit CRM products and more." source_url: "https://www.capterra.com/p/111612/Tessitura-Software/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Tessitura Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tessitura ## What is Tessitura? Tessitura helps arts and culture organizations build stronger patron relationships, increase revenue and deliver seamless experiences online and on-site. Designed for ticketing, fundraising, memberships and marketing teams, it gives staff the information and tools they need to act quickly, personalize interactions and make confident decisions. Behind the scenes, Tessitura brings ticketing and admissions, fundraising, memberships, marketing, education and reporting into one secure system. Teams can sell any ticket type (reserved, timed, capacity‑controlled), manage subscriptions, run campaigns, deliver digital membership programs and execute targeted, multichannel marketing. Dashboards turn data into action, and mobile and e‑commerce tools support intuitive patron journeys from purchase to participation. With 24/7 support and a network of 800+ organizations worldwide, Tessitura offers the reliability of a nonprofit partner dedicated to the arts sector and its long‑term success. ## What is Tessitura used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Ticketing](https://www.capterra.com/ticketing-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 75% Neutral 19% Negative 6% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tessitura?[Manage this product listing](https://www.g2.com/products/tessitura/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tessitura 4.1 (36) VS. [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.2 (36) Ease Of Use 4.8 (5,835) Value For Money 3.7 (28) Value For Money 4.9 (3,609) Customer Service 4.1 (31) Customer Service 4.9 (3,336) ## Tessitura alternatives Highest Rated [4.9 (597)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting price $0.28 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (93)](https://www.capterra.com/p/148555/Raklet/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/111612/Tessitura-Software/alternatives/) ## FAQs about Tessitura Overview ### Which roles and teams benefit most from Tessitura? Tessitura is most used by box office and patron services teams managing ticket sales, customer accounts, and audience support. Membership and fundraising staff track donors, memberships, and giving activity. Operations administrators and ICT teams maintain system settings, reporting, and integrations, while production and business support teams coordinate event-related data and organizational workflows. Answer based on 32 reviews Overview ### What company size and industries is Tessitura built for? Tessitura is a purpose-built platform for small cultural organizations, with 65% of reviewers from small businesses. It supports theaters, museums, performing arts centers, zoos, aquariums, and cultural attractions, while reviewer representation is highest in Music, Non-Profit Organization Management, and Performing Arts at 16% each. Midsize businesses account for 35% of reviewers. Answer based on 36 reviews Features and Usability ### What are the key features of Tessitura? Tessitura offers CRM and contact management, ticketing for online, onsite, kiosk, and mobile sales, plus reserved seating and season tickets. It also includes membership management, donation and fundraising management, marketing tools such as segmentation and campaign management, and reporting features with dashboards, forecasting, and customizable reports. Integrations ### Which third-party tools and platforms does Tessitura integrate with? Tessitura integrates with over 20 third-party tools and platforms across marketing, event management, ticketing, and visitor services. Key integrations include Dotdigital, Feathr, WordFly, Attentive, Vimeo, Queue-it Virtual Waiting Room, Cuseum, and Loqate, along with ARTdynamix, ArtifaxEvent, Ingresso, and Momentus Technologies. Answer based on 6 reviews Getting Started and Support ### How easy is it to onboard and train a team on Tessitura? Tessitura takes significant training for most teams because its extensive ticketing, fundraising, and reporting features create a steep learning curve. In-person training, live online sessions, webinars, documentation, and videos are available. Ticket sellers can learn core tasks within a day, while administrators, temporary staff, and report builders typically need more time. Answer based on 12 reviews Getting Started and Support ### What customer support options does Tessitura offer? Tessitura provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe support as knowledgeable and quick to answer, with helpful documentation and community help. Some also note that getting issues to the right team can take time. Answer based on 7 reviews Ease of use ### Is Tessitura easy for staff to learn and use? Tessitura handles complex ticketing, fundraising, membership, and CRM work, but many staff find it difficult to learn at first. Arts organizations value its flexibility and centralized data, while beginner and less technical users often need structured training, clear internal procedures, and dedicated system administrators to navigate the interface confidently. Answer based on 14 reviews ## Features AI summary Based on 3,861 Nonprofit CRM reviews Capterra reviewers highlight these as the features buyers value most when choosing ticketing software: - **Event Ticketing** (**69%** of reviewers rated this feature as critical) - **Online Registration** (**61%**) - **Online Registration** (**61%**) Tessitura supports **Event Ticketing**, so organizations can manage ticket sales for performances, events, and venues in one system. However, it does not include **Online Registration**. Instead, it offers **Ticket Reservations** (**59%**), which still gives teams a way to hold and manage bookings before purchase is completed. This can help businesses handle demand more effectively while providing teams with better control over inventory and customer transactions. Ticket Reservations 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Create and manage ticket reservations for various events Campaign Management 3.3 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results CRM 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Donor Management 3.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Membership Management 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Reporting/Analytics 4.3 (4) 125.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Tessitura 72 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Attendance Tracking: Track the attendance of specific individuals or groups - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Budgeting/Forecasting: Create budgets based on historical data and future projections - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Management: Manage, organize, and store contact information - Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross Selling Functionality: Automatically suggest related, complementary or add-on items to customers - Customer Data Management: Searchable repository of information about clients - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Storage: Store and organize documents in a centralized system - Donation Management: Track/record financial donations made by members, along with the issuance of tax receipts/documents - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Event Calendar: A list of events with their respective dates - For Museums: Caters specifically to museums - For Nonprofits: Software specialized for non-profit organizations - Forecasting: Form predictions based on past and present data/trends - Fundraising Management: Activities related to raising money for a specific cause - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Interaction Tracking: Track interaction history by documenting conversations for contacts - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Member Database: Add, store and access information pertaining to members - Membership Management: Database of members to track personal information of individuals and families - Mobile Giving: Ability to make a donation from a mobile device/app - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Multi-Event: Utilize the same app for multiple events - Multi-Location: Manage and support multiple locations - Online Forms: Create new forms and/or use ready-made online form templates - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Order Processing: Send / receive, process, and execute orders - Payment Processing: Accept, record, and reconcile financial transactions - Pledge Management: Track commitments to donate in the future - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Predictive Analytics: Predict future data based on historical data sets - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Reporting: Active reporting of data and metrics - Recurring Giving: Manage and track recurring gifts - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reserved Seating: Specify type/number of reserved tickets based on seating selected during booking - Sales Reports: Reports specific to sales analysis for trends and strategies - Season Tickets: Grants the users access to all events for one season - Seating Map: For selection of seat at booking or check-in - Segmentation: Group leads or contacts based on their specific characteristics - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Reservations: Create and manage ticket reservations for various events - Ticketing: Customize, sell, and distribute tickets - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 3.9 (36) 3.9 Based on 36 reviews ## Pricing Value for money 3.7 (28) ### Starting price Free trial not available Value for money 3.7 (28) 3.7 Based on 28 reviews ## Integrations [ Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/)[ CampDoc](https://www.capterra.com/p/119061/CampDoc-com/)[ Dotdigital](https://www.capterra.com/p/151213/dotmailer/)[ Attentive](https://www.capterra.com/p/179576/Attentive/)[ Momentus Technologies](https://www.capterra.com/p/2403/Momentus-Technologies/)[ VSys One](https://www.capterra.com/p/80491/VSys-One/)[ BetterUnite](https://www.capterra.com/p/172631/BetterUnite/)[ Xledger](https://www.capterra.com/p/146160/Xledger/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (31) 4.1 Based on 31 reviews ## User reviews Overall rating 4.1 Based on 36 reviews Filter by rating Counts reflect reviews available in this feed. 5(14) 4(13) 3(7) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful FD Fundraising Data Reporting and Analytics Manager Fundraising Data Reporting and Analytics Manager Used the software for: 3-5 years ### "The Cadillac of CRM sytems" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2022 I've used Tessitura for 20 years, in multiple organizations and found it to be user friendly. Reporting and analytics options have improved greatly over the last 5 years. Without knowing SQL I'm able to create custom visualizations for end users. Pros I like that Tessitura is a non-profit helping other non-profit organizations. They truly take feedback from end users and improve the software every year. The technical support and world-wide community support is amazing. Everyone is willing to share and help find best solution. Every department is able to work in the same system and get the full picture of each patron. It forces collaboration where silos existed in the past. Ticketing and Develoment folks will use it the most, Marketing some, Finance the least. Security features are robust and easy to manage as an administrator. Cons My current organization is in the middle of implementation. Because the system is so flexible there are times when there are no hard and fast rules of how to set up a process. Everyone uses it differently so that's good and bad. I wish it had facility management capabilities since so many non-profits rely on that for operations. DO Director of IT Director of IT Used the software for: 3-5 years ### "Flexible and full featured software that can do almost anything if you are committed to the setup and work required." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 8, 2024 Pros Tessitura has been flexible and the solution we needed at the time we implemented to handle our complex admissions, membership and fundraising needs. Support is always helpful and typically quick to respond. I love having all data in a single location. Cons Product is very complex and many users are deterred by that. Tessitura is on the right track but a little slow in updating technologies to match other competitors. I feel like I spend a lot of time defending the software and it's functionality to our less technical end users. The cost is not insignificant, but has been worth it at this point for us. IG Individual Giving Manager Individual Giving Manager Used the software for: 1-3 years ### "Terrible Software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 13, 2024 Negative. It is not worth it. I've worked on systems coded in-house by teams of 2-3 ppl with other companies that are way more cohesive and seamless and can integrate with other systems. Tess has entire teams at its disposal. There is no excuse for how terrible this software is. Due to reasons I won't get into here, our company can unfortunately not switch. Pros I like that this software would be impressive if you lived in the year 1990. I guess you could say I like that it has the most basic capability of storing information...the buck stops right about there Cons Pretty much everything. It is insanely expensive, and if you want to change anything to make it fit your needs they charge an arm and a leg. It crashes constantly, and there is no consistency in what you can copy/paste regarding donor information. It does not integrate with ANY other software, making it a virtually useless CRM for any modern company/nonprofit. Furthermore, when you are forced to change your login info every couple of months, it can't process the change, so you have to contact your administrator or call the Tess helpline, and they are generally condescending and act like you're dumb when the program doesn't work on your end. They've literally said "well, it should be working, so I don't know what you're doing..." and laughed. HO Head of Business Support Head of Business Support Used the software for: 3-5 years ### "A beast of a product" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 26, 2019 Tessitura is at the heart of everything we do as an organisation. It holds our customer data, we use it to manage our ticketing and website offerings, to manage Direct Debits and donations, marketing, and much more. We could not function without it. Pros It is so customisable, and does so much. There are facets for all areas of our organisation. Cons It is so customisable. This is an amazing feature, but comes with a lot of pitfalls and makes life challenging at upgrade time. TO Tessitura Operations Manager Tessitura Operations Manager Used the software for: 3-5 years ### "Fantastic software with a bit of a learning curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2025 I have worked in non-profit theatre for over 15 years and used several different systems. I have been using Tessitura for over 10 years now and have no desire to ever go back. Pros Tessitura is designed specifically for non-profit arts organizations and is consistently working to meet their specific needs. It has excellent flexibility and can be adapted for a wide variety of operational requirements. It also does a great job of consolidating data into one place to easily pull and analyze. Cons Because of the freedom and flexibility the system offers, it is less "user friendly" than some other systems. There is a somewhat steep learning curve for new users. AB Assistant Box Office Manager Assistant Box Office Manager Used the software for: 1-3 years ### "Tessitura - Pretty Good" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 29, 2025 Overall, Tessitura satisfied about 80% of my daily box office needs. That is still higher than other theatre ticketing software but not enough to justify it's high cost Pros Tessitura is a decent ticketing software and having worked with many other theatre ticketing programs it might be the best. That is, however, faint praise Cons Cost is very high and prohibitive for smaller venues. Larger venues and/or theatres with major donors most likely will be the only ones able to afford Tessutura F& Friends & Development Organiser Friends & Development Organiser Used the software for: 3-5 years ### "A ticketing system which actually works" 4.0 April 17, 2023 Very good overall, it does exactly what is needed for a busy venue Pros Easy to use and to train others to use. Within a day of training it would be possible to have someone selling and printing tickets without issue. Cons The seating plans can look off centred as it’s very square, would be better if it could replicate the floor plans better as selling for an unfamiliar venue could be tricky IS ICT Systems Coordinator ICT Systems Coordinator Used the software for: 3-5 years ### "A top-tier ticketing and CRM solution for arts, cultural, and musical venues" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 23, 2019 Tessitura is the lifeblood of our organisation used by our box office, marketing, and fundraising departments to store all manner of customer information. It is a powerful piece of software with many customisation options that, when configured and utilised correctly, proves a useful tool. Pros Tessitura is a mammoth piece of software that has lots of features available for ticketing, fundraising, and marketing. It holds a wealth of constituent data and we can write our own SSRS reports in-house to query this data. Support is amazing, very quick to answer any queries, and very knowledgeable about all aspects of the software. It has been relatively easy to upgrade our software/database version following the very useful documentation found on the Tessitura Network website. The TN website also features webinars, a community forum, and is packed full of information on upcoming networking events. Tessitura also offer a Tessitura Network Express Web (TNEW) website solution for online bookings which integrates well with the Tessitura software. Cons Although the software itself is very customisable with custom plugins and such, it can cause headaches when upgrading to newer versions and has the potential to cause issues – these customisations must be backed up, checked for compatibility, etc. Technical support has originally been handled by agents in the US which had the potential to cause issues with time zones with our organisation being based in the UK, however they have recently restructured their support for Europe and have implemented a new helpdesk system which have helped improve this situation greatly. There are a lot of functions and features that I still feel I’ve barely touched on as an administrator, as well as there being a steep learning curve for end-users due to the sheer number of features available. UI elements do look a bit dated compared to other solutions on the market. DO Director of Programming Director of Programming Used the software for: 3-5 years ### "Tessitura - the Rolls-Royce of ticketing software" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 28, 2020 Aside from an antiquated"look and feel" (of reports, UI, etc.) functionality is KEY. Tess seems to be as functional as necessary for my organization. Pros As an integral part of the team working to settle financials for events I can get almost any data collected through Tessitura sliced and diced in a report with tremendous customization. I have been pleased with the content of reports in particular. Without this tool, it would be impossible to provide the backup documentation necessary for settlement and reporting throughout the sales cycle. I also love the scheduled reports feature. I can develop custom reporting and set it once to send to multiple parties throughout the sales cycle and never worry about it again. Newly implemented dashboard are extremely versatile and powerful, but sometimes a touch cumbersome if you need a look at data. Great tool to develop and maintain KPIs. Though the learning curve, assuming ticketing software is in your background the learning curve is not terribly steep and I know I have just scratched the surface. Cons The near-infinite report customization can be a double edged sword because any tick-box accidentally checked (or unchecked) may dramatically change the content of a report. Special care must be taken and there are many ways to produce reports with inaccurate or undesired content. DO Director of Corporate Partnerships Director of Corporate Partnerships Used the software for: 3-5 years ### "A CRM that fits our needs" 5.0 April 21, 2020 It's been positive for managing relationships and for data mining. Pros It was created with music institutions and not-for-profits in mind and has all the ability to hand every need our unique business type(s) have. Cons It's a pretty advanced program and there is a massive learning curve. Getting staff on board to learn it can be a challenge. In addition, it's one of those softwares that is "only as good as the data you put into it." [View all Reviews](https://www.capterra.com/p/111612/Tessitura-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Eventbrite vs Tessitura](https://www.capterra.com/compare/111612-114949/Tessitura-Software-vs-Eventbrite) [DonorPerfect vs Tessitura](https://www.capterra.com/compare/2698-111612/DonorPerfect-Fundraising-Software-vs-Tessitura-Software)