--- title: "Tessitura Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tessitura Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/111612/Tessitura-Software/" page_type: "product" language: "en" --- # Tessitura Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tessitura ## What is Tessitura? Tessitura powers ticketing and admissions for the world’s leading arts and culture organizations. Sell reserved seating, timed entry, capacity‑controlled events, packages and subscriptions across all channels with intuitive workflows. Configure pricing and offers, manage exchanges and renewals and deliver mobile tickets for a seamless experience. Security features to mitigate fraud and reduce chargebacks support every transaction. Because Tessitura integrates ticketing with CRM, every sale enriches the patron record to support fundraising, memberships and marketing. Insightful dashboards help monitor demand and optimize revenue, while leading security, cloud services and 24/7 support provide a strong foundation. ## What is Tessitura used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Ticketing](https://www.capterra.com/ticketing-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 75% Neutral 19% Negative 6% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tessitura?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.tessituranetwork.com&name=Tessitura) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tessitura 4.1 (36) VS. [4.5 (1,464)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting Price Contact vendor Starting Price $119 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.2 (36) Ease Of Use 4.3 (1,463) Value For Money 3.7 (28) Value For Money 4.5 (1,199) Customer Service 4.1 (31) Customer Service 4.8 (1,362) ## Tessitura alternatives Highest Rated [4.8 (625)](https://www.capterra.com/p/156860/Donorbox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/111612/Tessitura-Software/alternatives/) ## FAQs about Tessitura Overview ### Which roles and teams benefit most from Tessitura? Tessitura is most used by box office and patron services teams, fundraising and membership staff, marketing and communications professionals, and IT administrators. These roles rely on it to manage ticketing, donor and member records, campaign outreach, sponsorships, reporting, and system administration across arts and cultural organizations. Answer based on 32 reviews Overview ### What company size and industries is Tessitura built for? Tessitura serves small businesses in cultural attractions, with 65% of reviewers from small organizations and Performing Arts the top industry at 16%, tied with Non-Profit Organization Management and Music at 16% each. It is built for theaters, museums, performing arts centers, zoos, aquariums, and similar organizations needing ticketing, fundraising, memberships, and marketing. Answer based on 36 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Tessitura? Tessitura offers ticketing and seating tools such as online ticketing, reserved seating, ticket reservations, season tickets, and barcode scanning. It also includes CRM, contact management, membership management, donor management, fundraising management, and reporting features like activity dashboards, custom reports, campaign analytics, and forecasting. Integrations ### Which third-party tools and platforms does Tessitura integrate with? Tessitura integrates with over 20 third-party tools and platforms, including Momentus Technologies, ARTdynamix, Activity Stream, ArtifaxEvent, Attentive, BetterUnite, CampDoc, Cuseum, Dotdigital, Feathr, Ingresso, Kindsight, Loqate, Prospero, Queue-it Virtual Waiting Room, SalesVu, Tatvam, VSys One, Vimeo, and WordFly. Answer based on 7 reviews Getting Started and Support ### How easy is it to onboard and train a team on Tessitura? Tessitura takes more time to onboard than simpler ticketing systems, especially for admins and nontechnical staff. In-person training, live online sessions, webinars, videos, and documentation help teams learn the basics, while front-line ticket sellers can get productive quickly. Advanced reporting, configuration, and the broad feature set usually require deeper training. Answer based on 12 reviews Getting Started and Support ### What customer support options does Tessitura offer? Tessitura provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe support as knowledgeable and quick to answer, with helpful documentation and community help, though some note that getting issues to the right team can take time. Answer based on 7 reviews Ease of use ### Is Tessitura easy to use? Tessitura requires training and feels complex for many teams, especially new users in arts and nonprofit organizations. Many reviewers value its flexibility, centralized data, and broad functionality, but they also describe a steep learning curve, a confusing interface, and workflows that can feel cumbersome for simpler ticketing, CRM, or fundraising tasks. Answer based on 14 reviews ## Features AI summary Based on 3,825 Ticketing reviews Capterra reviewers highlight these as the features buyers care about most when choosing ticketing software: - **Ticket Reservations** (**60%** of reviewers rated this feature as critical) - **Event Management** (**48%**) - **Mobile Access** (**44%**) Tessitura supports **Ticket Reservations**, giving organizations a way to manage holds, bookings, and customer demand more efficiently. However, it does not include **Event Management** or **Mobile Access**. Instead, it offers other important ticketing capabilities that reviewers also value, including **Barcode/Ticket Scanning** (**47%**) and **Seating Map** (**44%**). These features help venues handle entry verification faster and organize seat selection more clearly, helping businesses improve the attendee experience and manage ticket operations with better accuracy. Ticket Reservations 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Create and manage ticket reservations for various events Barcode/Ticket Scanning 4.5 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Campaign Management 3.3 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results CRM 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Donor Management 3.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Membership Management 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Tessitura 72 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Attendance Tracking: Track the attendance of specific individuals or groups - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Budgeting/Forecasting: Create budgets based on historical data and future projections - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Management: Manage, organize, and store contact information - Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross Selling Functionality: Automatically suggest related, complementary or add-on items to customers - Customer Data Management: Searchable repository of information about clients - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Storage: Store and organize documents in a centralized system - Donation Management: Track/record financial donations made by members, along with the issuance of tax receipts/documents - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Event Calendar: A list of events with their respective dates - For Museums: Caters specifically to museums - For Nonprofits: Software specialized for non-profit organizations - Forecasting: Form predictions based on past and present data/trends - Fundraising Management: Activities related to raising money for a specific cause - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Interaction Tracking: Track interaction history by documenting conversations for contacts - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Member Database: Add, store and access information pertaining to members - Membership Management: Database of members to track personal information of individuals and families - Mobile Giving: Ability to make a donation from a mobile device/app - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Multi-Event: Utilize the same app for multiple events - Multi-Location: Manage and support multiple locations - Online Forms: Create new forms and/or use ready-made online form templates - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Order Processing: Send / receive, process, and execute orders - Payment Processing: Accept, record, and reconcile financial transactions - Pledge Management: Track commitments to donate in the future - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Predictive Analytics: Predict future data based on historical data sets - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Reporting: Active reporting of data and metrics - Recurring Giving: Manage and track recurring gifts - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reserved Seating: Specify type/number of reserved tickets based on seating selected during booking - Sales Reports: Reports specific to sales analysis for trends and strategies - Season Tickets: Grants the users access to all events for one season - Seating Map: For selection of seat at booking or check-in - Segmentation: Group leads or contacts based on their specific characteristics - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Reservations: Create and manage ticket reservations for various events - Ticketing: Customize, sell, and distribute tickets - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 3.9 (36) 3.9 Based on 36 reviews ## Pricing Value for money 3.7 (28) ### Starting price Free trial not available Value for money 3.7 (28) 3.7 Based on 28 reviews ## Integrations [ Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/)[ CampDoc](https://www.capterra.com/p/119061/CampDoc-com/)[ Dotdigital](https://www.capterra.com/p/151213/dotmailer/)[ Attentive](https://www.capterra.com/p/179576/Attentive/)[ Momentus Technologies](https://www.capterra.com/p/2403/Momentus-Technologies/)[ VSys One](https://www.capterra.com/p/80491/VSys-One/)[ BetterUnite](https://www.capterra.com/p/172631/BetterUnite/)[ ArtifaxEvent](https://www.capterra.com/p/128117/Artifax-Event/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (31) 4.1 Based on 31 reviews ## User reviews Overall rating 4.1 Based on 36 reviews Filter by rating 5(14) 4(13) 3(7) 2(1) 1(1) Mentioned topic Sorted by most recent MM Matt M. Assistant Box Office Manager Consumer Services ### "Tessitura - Pretty Good" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 28, 2025 Overall, Tessitura satisfied about 80% of my daily box office needs. That is still higher than other theatre ticketing software but not enough to justify it's high cost Pros Tessitura is a decent ticketing software and having worked with many other theatre ticketing programs it might be the best. That is, however, faint praise Cons Cost is very high and prohibitive for smaller venues. Larger venues and/or theatres with major donors most likely will be the only ones able to afford Tessutura Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Joshua P. Tessitura Operations Manager Arts and Crafts ### "Fantastic software with a bit of a learning curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2025 I have worked in non-profit theatre for over 15 years and used several different systems. I have been using Tessitura for over 10 years now and have no desire to ever go back. Pros Tessitura is designed specifically for non-profit arts organizations and is consistently working to meet their specific needs. It has excellent flexibility and can be adapted for a wide variety of operational requirements. It also does a great job of consolidating data into one place to easily pull and analyze. Cons Because of the freedom and flexibility the system offers, it is less "user friendly" than some other systems. There is a somewhat steep learning curve for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Steve W. Business Technology Systems Administrator Entertainment ### "A Great System For Managing Ticket Sales" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 25, 2024 Pros Tessitura is a great way for us to interact with ticket sales for internally booked shows. There are a great portion of analytics that allow us to analyze show sales, on sale data etc. Cons Software has outages, sometimes at very inopportune times. (These can be frequent). Customer support at base level is not the best and it can take some time and discipline to get issues in front of the correct support team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Luke M. Individual Giving Manager Arts and Crafts ### "Terrible Software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 4, 2024 Negative. It is not worth it. I've worked on systems coded in-house by teams of 2-3 ppl with other companies that are way more cohesive and seamless and can integrate with other systems. Tess has entire teams at its disposal. There is no excuse for how terrible this software is. Due to reasons I won't get into here, our company can unfortunately not switch. Pros I like that this software would be impressive if you lived in the year 1990. I guess you could say I like that it has the most basic capability of storing information...the buck stops right about there Cons Pretty much everything. It is insanely expensive, and if you want to change anything to make it fit your needs they charge an arm and a leg. It crashes constantly, and there is no consistency in what you can copy/paste regarding donor information. It does not integrate with ANY other software, making it a virtually useless CRM for any modern company/nonprofit. Furthermore, when you are forced to change your login info every couple of months, it can't process the change, so you have to contact your administrator or call the Tess helpline, and they are generally condescending and act like you're dumb when the program doesn't work on your end. They've literally said "well, it should be working, so I don't know what you're doing..." and laughed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BL Brian L. Visitor Services Representative Performing Arts ### "Tessitura Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 September 9, 2024 I like how it is easy to learn the system. But I wish some payments take fewer steps to do the debit/credit or cash transaction. Opening the report, I wish it was already opened by the time we opened the application, instead of opening a report and then closing it before you leave. Pros I liked how it was easy to use. The system has a security page where you log in. The style looks very separate which means that getting the information looks like a Windows 95 style. The tabs are functional and usage is fine to look for a show. Cons It has had some technical problems from the start. The database is really old, I cannot find the patron with its search bar. You have to search by first name. Also, the payment takes too many steps when it should be reached quicker to pay. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Mark P. Director of IT Non-Profit Organization Management ### "Flexible and full featured software that can do almost anything if you are committed to the setup and work required." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 6, 2024 Pros Tessitura has been flexible and the solution we needed at the time we implemented to handle our complex admissions, membership and fundraising needs. Support is always helpful and typically quick to respond. I love having all data in a single location. Cons Product is very complex and many users are deterred by that. Tessitura is on the right track but a little slow in updating technologies to match other competitors. I feel like I spend a lot of time defending the software and it's functionality to our less technical end users. The cost is not insignificant, but has been worth it at this point for us. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Decreased functionality in the previous product that was needed on our campus. Integrated database with flexibility to do almost anything that has been requested of us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Friends & Development Organiser Entertainment ### "A ticketing system which actually works" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 12, 2023 Very good overall, it does exactly what is needed for a busy venue Pros Easy to use and to train others to use. Within a day of training it would be possible to have someone selling and printing tickets without issue. Cons The seating plans can look off centred as it’s very square, would be better if it could replicate the floor plans better as selling for an unfamiliar venue could be tricky Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZM Zach M. Development Officer Non-Profit Organization Management ### "Tessitura pros and cons" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 31, 2022 Pros Tessitura provides quality metric reports. Cons Tessitura’s user interface can be confusing. Switched from [Bonterra EveryAction](https://www.capterra.com/p/142421/Bonterra-Development-Digital/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Jill D. Director of Corporate Sponsorship & Individual Major Gifts Non-Profit Organization Management ### "Good Across Departments - Lacking for Development" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 February 9, 2022 The Tessitura folks are great; however, the system is just not built for non-tech users. Pros A lot neat details and the analytics are beautiful. Cons If you don't have a someone on staff to customize on a regular basis, you will have a very nice system that probably won't meet your basic fundraising needs in timely, generally fuss-free fashion. Reasons for choosing Tessitura Ticketing and finance integration. Only ticketing ended up working. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Shelley E. Fundraising Data Reporting and Analytics Manager Museums and Institutions ### "The Cadillac of CRM sytems" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2022 I've used Tessitura for 20 years, in multiple organizations and found it to be user friendly. Reporting and analytics options have improved greatly over the last 5 years. Without knowing SQL I'm able to create custom visualizations for end users. Pros I like that Tessitura is a non-profit helping other non-profit organizations. They truly take feedback from end users and improve the software every year. The technical support and world-wide community support is amazing. Everyone is willing to share and help find best solution. Every department is able to work in the same system and get the full picture of each patron. It forces collaboration where silos existed in the past. Ticketing and Develoment folks will use it the most, Marketing some, Finance the least. Security features are robust and easy to manage as an administrator. Cons My current organization is in the middle of implementation. Because the system is so flexible there are times when there are no hard and fast rules of how to set up a process. Everyone uses it differently so that's good and bad. I wish it had facility management capabilities since so many non-profits rely on that for operations. Switched from [Gateway Ticketing](https://www.capterra.com/p/9324/Galaxy/) [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) We wanted a unified CRM with all departments working in same software. This helps us to see the big picture of patron engagement and improve customer service. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reasons for choosing Tessitura Salesforce doesn't include all facets of our business, such as event registration and management. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/111612/Tessitura-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [DonorPerfect vs Tessitura](https://www.capterra.com/compare/2698-111612/DonorPerfect-Fundraising-Software-vs-Tessitura-Software)