Average Ratings

4 Reviews

  • 5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $1,000.00/one-time
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Support
    24/7 (Live Rep)

Vendor Details

  • Comarch
  • www.comarch.com
  • Founded 1993
  • Poland

About Comarch FSM

Modular system for field workforce scheduling and support, job order and task management. Automatic dispatching and mapping available.


Comarch FSM Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management

Comarch FSM Reviews Recently Reviewed!


Capterra loader

The only tool that allows you to manage work on an active and opto network according to our work mod

Apr 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Possibility of decomposing orders for independent tasks, the option of cars management, visualization enabling workflow planning in the order.

Cons: We use a rather old version - a newer user interface would be useful, ergonomic changes - a newer version of the software ;)

Overall: Benefits:

- the ability to efficiently manage the execution of orders with distributed tasks in the field, using the Lean Management principles,

- reduction of the order processing time,

- optimization of order processing costs and transport costs,

- improvement of the quality of performed works.

The system allows you to apply appropriate management principles, it also provides detailed data for analysis and continuous improvement of operating activities.

Better results in the execution of orders translate into higher customer satisfaction.

The system allows you to apply appropriate management principles, it also provides detailed data for analysis and continuous improvement of operating activities.

Better results in the execution of orders translate into higher customer satisfaction.

The introduction of this software in the operation allowed us to improve customer service

Apr 11, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The use of this software allowed us to substantially improve the relationship with our customers and additionally reduce many of the operating costs

Cons: Each time we request a change, you must verify what the cost is. Additional you have to pay for each major upgrade

Big improvement in the operations management

Apr 23, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: The orders management and the easy way that is possible to organize the job in the different positions in operations

Cons: The user profile administration, there is not an administration module that allow to créate and manage the user profiles

Ingeneral, FSM helped us in many ways. We dropped a lot of manual tasks and printings with this tool

Apr 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The best of the tool is the portability. That was a big improvement for us. Technician can carry his office with him and practically work alone on customer´s house. Nowadays TvCable based all appoinments on FSM tool and became a part of our Operations group every day.

Cons: Sometimes is hard to do some small things with installed version. We would like to be more independent in some small changes that we need to do. Fortunatelly, Comarch is working to provide some tools to do this small changes by our own.