--- title: "FieldEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FieldEdge the right Field Service Management solution for you? Explore 310 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/111740/FieldEdge/reviews/" page_type: "reviews" language: "en" --- FieldEdge 4.2 (310) [View alternatives](https://www.capterra.com/p/111740/FieldEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 4th, 2026 # Reviews of FieldEdge Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews SL Sai Akshith L AssistantshipEducation Management, 51 - 200 employeesUsed the software for: I used a free trial. “FieldEdge is a robust and reliable field service management platform that significantly improves dispatch efficiency and streamlines invoicing.“ June 17, 2026 RS Ricky S VP World Class Maintenance Maintenance and ReliabilityFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “Synchronization delays sometimes occur when technicians work in areas with poor mobile reception (basements, isolated mechanical rooms).“ July 21, 2026 AA ANNE MARIE A OWNERConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “GREAT SUPPORT “ March 1, 2025 RS Ricky S VP World Class Maintenance Maintenance and ReliabilityFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “The desktop interface feels dated and could use a modern refresh.“ July 21, 2026 AA ANNE MARIE A OWNERConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “EASY TO USE AND CONVENIENT SUPPORT BEEN USING THE PRODUCT FOR YEARS“ March 1, 2025 SL Sai Akshith L AssistantshipEducation Management, 51 - 200 employeesUsed the software for: I used a free trial. “There is also a slight learning curve for technicians who may not be as comfortable with new technology, requiring some initial training.“ June 17, 2026 SM Stdve M President Consumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “Finally slowing down so we can work on better understanding , implementing and trying to get some issues worked out“ October 16, 2022 CK Carl K OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Glitchy integration with accounting software, mobile app was very disappointing, time tracking was inaccurate, options and features are super basic, training did not succeed in making the launch successful, every task you try to do on field edge takes more steps than it does on the system we've been using so instead of being a time and efficiency saver, it was a boat anchor.“ March 6, 2024 ## Showing most helpful reviews Showing 1-25 of 310 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Supervisor Used the software for: Less than 6 months ### "Very good tool for support management" April 6, 2018 4.0 I highly recommend the program, especially for the support that is very good Pros It was less than 6 months knowing this tool, but the intuitive features, not having to make calls to receive attention, is very practical. Cons There are not many negative things to say about the software, however the learning curve with many options is a bit pronounced. Review Source DO Dan O. owner Construction Used the software for: 2+ years ### "Helps manage, organize, and grow your service business." April 14, 2021 5.0 I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well. Although implementation took some time and we still are improving our data set, we are glad that we selected to use FieldEdge as our SMS (Service Management Software). It truly brought our company from where we were to the next level. We are now a more consistent, more efficient, and more profitable company. If you do select FieldEdge to help your company, my one piece of sage advice is to spend time building out your pricebook for your Field Service Technicians. Adding photos, detailed descriptions, and the like will help them select the right part for the job and help you make sure you are billing the customer for the right part,.....etc.... etc.... Pros FieldEdge has been instrumental in helping our business automate so many of the daily tasks of operating our service business. From tracking how marketing works, setting up new service calls through our dispatcher, informing our techs where and when they need to be at jobs, invoicing, quoting, historical work completed, and even uploading photos. By in large, FieldEdge has the service process covered and help companies that use it, become better at communicating with customers, employees, and management. I have been impressed with most every feature that they offer. The one feature which I think has helped us grow the most is the use of packages. A package is a grouping of items that are typically sold together. These packages have the individual items used to create the package as invisible to the consumer and a blank freeform data field to explain what the package is. The use of packages has grown our average sales ticket and improved the efficiency of our technicians. Customer love that they get detailed written invoices and quotes promptly emailed to them. Dispatchers love see where the techs are in the day so they can squeeze in an extra service call or two. From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together. Cons Can't really think of any major cons. There are some "Wish-List" items which I have for fine tuning the software, but they are minor disadvantages. One such example is the history of customer interactions. It is visible on the mobile application, but it isn't easily viewed. For example, it may say that we had an invoices in May 2016, September 2017, February 2019, and July 2020. To find if a customer purchased a widget from us, we have to review each invoice to "hunt" for the widget and when or if it was sold by us. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Reason for choosing FieldEdge Our buying process was longer than it should of been. I demo'ed some 5 or 6 different software apps looking for the right fit. Some did better than other in some areas than others. However, despite FieldEdge being a more expensive tool than some, we decided to use FieldEdge because it was a better tool than anything else we saw. As a plumbing contractor, we rely on tools to do almost any job. And my experience with cheap tools is that they may kinda work, but they new perform like you want them to and they often fail you when it is critical. So by in large, we invest in better tools for our plumbers to use. So when it came down to which tool to use to manage of Field Service, it just made sense to buy the best tool available. And from my research, FieldEdge was that best tool available. Review Source Response from Xplor Technologies May 13, 2021 Hi Dan - WOW! Thank you so much for this thorough and glowing review! We love hearing how FieldEdge helps businesses like yours grow. We work hard to meet expectations, and we're so glad to learn that we hit the mark for you. Our teams will be so happy to hear the feedback you've shared. Thanks again! DP David P. Director of Special Projects Construction Used the software for: Less than 6 months ### "FieldEdge: A Fair Review" April 4, 2025 3.0 It was alright, getting data was kind of a pain, but that honestly could be the company that was entering the data. The old "Garbage In, Garbage Out" thing. Pros Compared to other CRMs, it's okay. It does what it is designed to do. Cons A lot less intuitive than say, ServiceTitan. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldEdge Cost savings, and the reps were persistent Review Source IT Irene T. General Manager Consumer Services Used the software for: 2+ years ### "Highly customizable - Field Edge, hands down, is the best out there" April 13, 2022 5.0 Excellent. I could not ask for better customer service. Specifically, \[SENSITIVE CONTENT\] our Customer Success Manager, has been great to work with. He responds quickly, is very hands on, and is overly dedicated to our team. Pros The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division Cons It would be useful if the reports could be generated in all formats Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldEdge The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division. It's an all-in-one solution program Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) Outdated features Review Source HD Haley D. Office Manager Construction Used the software for: 1-2 years ### "Great software for a smaller company & cost effective" March 11, 2020 4.0 Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly. Pros I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself. Cons Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation & reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.) Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing FieldEdge At the time, it felt like a better fit for our company and had more of what we were looking for than Housecall Pro. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Honestly, cost. FieldEdge at the time seemed most comparable to ServiceTitan and was far more reasonable with cost for us since we are smaller. Review Source Response from Xplor Technologies March 26, 2020 Hi Haley - A member of the Customer Success team will be in touch regarding your requests. We really appreciate you taking the time to share your feedback on FieldEdge! EK Ernie K. Office Manager Construction Used the software for: 6-12 months ### "I AM SO SORRY" September 19, 2024 3.0 Deception from the beginning (see example below). We were promised at signing a rate of 2.7% for each credit card transaction. The merchant service provider, Clearent, their owner, charged us 3.4% right off the bat. We were promised a $100 discount for the term of the contract. Ten months into the lease they tried to remove that discount, but I caught them. Deceptive company. The sales person said we would not be required to use QuickBooks, a canned program with no customization. Instead we are paying $70 for QuickBooks, which we never use. Lousy program. We are mainly leaving because of all of the flaws and difficulty using the program experience by our technicians in the field and everyone else. Now see the worst example below. Pros They offered features to help us evaluate performance and clients. Cons Deceptive practices. We were told we would pay 2.7% using Clearent, FieldEdge's owners, but they charged us 3.4% right off the bat. They never admit to weaknesses in the program, but blame the user for not doing it right. Without empathy for our problems, they could not help us. See below for biggest disappointment. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber lacked features we needed to evaluate performance and clients. Review Source Response from Xplor Technologies September 23, 2024 Hi Ernie, Thank you for taking the time to share your feedback with us. The pros and the cons were helpful to us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We look forward to connecting with you soon. LW Leon W. Service Manager Construction Used the software for: 1-2 years ### "FieldEdge is okay at a lot of things" May 6, 2024 3.0 A lot of our issues honestly probably came from the initial setup. Things weren't done properly then we could never seem to get it set up correctly afterward due to poor customer support. We left FieldEdge for ServiceTitan a few years later and never looked back. Pros Ease of use for technicians in the field and office staff. Cons Support. We got almost no support from field edge while using their software. We were often left to figure things out on our own. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldEdge FieldEdge was more affordable at the time. As it turns out, you get what you pay for. Review Source Response from Xplor Technologies September 23, 2024 Hi Leon, Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We look forward to connecting with you soon. SC Sadie C. Accounting Retail Used the software for: 1-2 years ### "Field Edge Review" November 12, 2021 5.0 I like the dashboard tab for easy overall numbers of sales, quotes and marketing Pros Its easy to use and keeps everything in order. Links to QuickBooks which is helpful. I like the training modules for new employees coming in. Service is great Cons Missing features to help with receivables like statements. Switched from [Service Management Enterprise](https://www.capterra.com/p/74731/Service-Management-Enterprise/) We wanted better inventory and link to QB capabilities Review Source JR Joshua R. Owner Construction Used the software for: Less than 6 months ### "A scam, don't trust this company" January 13, 2022 1.0 This company has no customer service whatsoever in their onboarding department. They kept promising things to keep us trying to use them, and then they wouldn't deliver. Pros I liked everything they told me about it. Sadly none of it was fulfilled. Cons They broke every part of the agreement we made and still decided to keep my onboarding fees of $1500 after telling me I'd get a full refund, after ghosting me for months and not pulling any usable data from Service Titan. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldEdge I foolishly believed they'd keep up their end of the bargain. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) I was trying to save money. Sadly I just ended up getting robbed. Review Source VR Verified Reviewer Service Project Manager Construction Used the software for: 6-12 months ### "Okay at Best" October 13, 2022 3.0 FieldEdge would probably be great for an RLC (residential/light commercial) company. But as a company that is entirely commercial with many long, multi-phase projects, it leaves much to be desired and demands work-arounds. The mobile app is horrendous and completely unusable by our technical crew. They regularly comment on needing to close down/reopen the app, freezing, and even going so far as to say they've tried uninstall/reinstalling it. Additionally, any requests for assistance from tech support, albeit responsive, are often lacking. Frequently we're steered towards a few 'training' pdfs and videos that don't go into much detail that we need, or answer our questions at all. Beyond that, they suggest paying copious amounts of money for 1:1 time with one of their 'experts'. Again, this may work for the smaller folks looking for rudimentary service software, but our company is already looking elsewhere. Pros Variety of Functions, Covers Most Needs Cons Awful Mobile App, Not "big" Commercial Friendly, Spotty Support Review Source Response from Xplor Technologies October 20, 2022 Hi there, Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We will also share your review with our team. We look forward to connecting with you soon. AMA ANNE MARIE A. OWNER Construction Used the software for: 2+ years ### "AVIS PLUMBING AND AC INC" March 1, 2025 5.0 EASY TO USE. GREAT SUPPORT \[sensitive content hidden\] IS THE BEST Pros EASY TO USE AND CONVENIENT SUPPORT BEEN USING THE PRODUCT FOR YEARS Cons NOTHING LOVE THE PRODUCT HAD IT FOR HHEARS Review Source FW Frankie W. Secretary Consumer Services Used the software for: 2+ years ### "Fieldedge is a great dispatching / field management software " April 15, 2022 5.0 We have gone from pen and paper dispatching which has help to improve our daily business operations. Being able to take the call, dispatching the job and completion has become so much easier for everyone. Pros This product is easy to learn and use. It has improved our daily operations by having this program tremendously from taking the call all the way to completing the job. Cons The alerts are difficult to clear at times. We have also had issues with losing a customer's signature. We also have difficulty with invoicing for jobs that we take a deposit on to begin the work. Reason for choosing FieldEdge After reviewing the product and having been shown tutorials, the product seemed the easiest to use and more cost effective. Review Source ME Meredith E. Director Construction Used the software for: 1-2 years ### "TeamWork Works!" October 13, 2022 4.0 they are one of our most important partners in this business and we deeply appreciate their expertise. Pros The LIVE Humans who are there to help when we don't understand someting. Cons The training videos are outdated and often don't answer the question I'm asking. But, more important FieldEdge's partnership with Clearent causes us significant problems. Clearent is dishonest about who they are and in competent at what they do. Reason for choosing FieldEdge Our team felt it was the better option and the best value for the cost. Review Source Response from Xplor Technologies October 20, 2022 Hi Meredith! Thank you for taking the time to provide feedback. We will be sure to share your experience with our team. Thank you for the wonderful testimonial! CC Cheryl C. Office / Field Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Business owner" August 3, 2023 5.0 Scheduling and Dispatching and Invoicing. Pros Integrations were very simple. Helpful FieldEdge Tech Staff made this process easy. Cons Customer Service when I have a question to get an answer to help me better use the software, I think the got to questions within customer service can be time consuming. If I do not communicate they way that the help area of the software layout is then I am looking too long for an answer. Reason for choosing FieldEdge Ease of use and much better pricing for what I am getting. Review Source Response from Xplor Technologies September 18, 2023 Thank you so much for this review and also the feedback for our customer support! BW Bobby W. Owner Construction Used the software for: Less than 6 months ### "Perhaps it will improve in the near future" September 18, 2020 3.0 FieldEdge overall is trying to be relevant but they may have grown too fast to create an actually well thought out and functional product. They charge for their product as if they are #2 (just after service titan). Unfortunately they aren't even in the top 5 for service products. They really need a moment of humility to really step back and humbly critique their own product and then spend the following 6 months fixing all the absurd limitations they've built into it. Pros The product has a few nice features. The dispatch board is nice in that it shows when a technician is traveling to an appointment, working or completed. The membership section is decent as well. Cons The product is not designed very well and the onboarding staff \[SENSITIVE CONTENT HIDDEN\] seems more concerned with defending the product versus attentively listening and understanding folks who work in the industry day in and day out. As such, I'm not certain that proper feedback is flowing through to the developers as some of the features of the product are simply not well designed nor flexible. For example: - you cannot click on a time slot in the dispatch board to initiate a scheduled work order/job. - when you e-mail a quote to a customer the customer has no way of approving that work order. They simply have to respond to the e-mail saying that they agree to the estimate. Every single solitary competitor of theirs including very small companies have the ability to do this (jobber, housecallpro, service fusion, service titan, mhelpdesk, you name it). - You have no way of copying an existing estimate to another customer. Again, it's almost certain the folks developing the product are in the dark on how important these basic functionalities are (and again, literally every competitor has this capability). Their response? You can use assemblies. Nope - that doesn't resolve the problem. - You are unable to create new employees in fieldedge. The only way you can create users is based on full time employees you have built in quickbooks. HUH?? Yes, i'm serious. Therefore, if you have a contractor (who is not an FTE) you will have to build him in quickbooks as a W2 employee. Review Source BJD Bruce Jr D. General Manager Used the software for: ### "Great All Round Dispatching Program." August 12, 2010 4.0 Overall this is a great program that really helps manage time and perform a good assessment on how to serve the client. It holds a lot of info and is a great time saver. There is some time to learn up on the system, but as you use it you see the reasoning and it all fits together. The other good thing I like about this program is the great support and friendly staff. They always answer even the smallest question I have and take the time to help me understand the answer and walk me through it. I am not too savy a computer guy so support to talk to a real person is a must for me. Also these guys listen to our real life experiences out here. They take into account our suggestions with each new update or version. This is important because our environment changes all the time and there is always a newer way to do somehting. This is a good all round product and I highly recommend it. Pros Cons... ( Did not have enough room in the Con Section) (See Iver all Recommendation for Pros) As a dispatching program it would be nice to have a fleet management system. A log to keep track of VIN #, When Tabs are due, Maintenance is due, Truck #, Driver during periods of time, Repair and service Types and dates, ect... Since there are so many tax variations within the service are we dispatch to it would be helpful that the tax % would print on the dispatch and visble on the dispatch screen. We spend the time inputing the tax codes in the system and then applying it to each dispatch, this would be a good field to add. Cons Cons Continued... Reports are good, but I have noticed that we enter a lot of information on jobs that we cannot sort reports on. For example: When we breakdown an invoice into ESC we enter the resale of: Labor, Subcontractors, Material, Equipment Fee, Permits, Trip Charge, Rentals, and probly a few other catagories depending on the job.... But the report I would love to run, but can't is... Each technician's production by department in: \*Labor \*Rentals \*Material \*Sub Contractors \*Equipment Fee \*Trip Charges \* And so on Also, the paging system is nice... unless you have to page a group of people. It would be great to be able to send a page to just my plumbers with one button or just my HVAC techs or just .... Review Source sB susan B. Owner Construction Used the software for: 2+ years ### "Disappointed" November 12, 2019 1.0 Very hard to deal with, they correct you on the phone, refer to the contract continually and the emails that I did not receive personally. Feeling bullied Pros Nothing about this program now that I have been lied to and bullied Cons They did not deliver what was sold as per the salesperson, now they raised their prices to more than double. I bought ESC before they had Feild edge, tried to get me to switch, I wouldn't switch since? I had just bought ESC. Now the prices I have been raised more than double. I bought the program so that I wouldn't have monthly payments like other programs and services. That was the selling point. But now my tech support prices have been increased and my per tablet prices from went 15 per tablet to over 45. ESC reached out but were complete jerks!! Basically, saying it was my, fault for trusting their salesperson. That I was informed of the price increase when they send the email to an old email address. Reason for choosing FieldEdge I fell for the lies Review Source Response from Xplor Technologies December 4, 2019 Hi Susan! Thank you for providing your feedback! We are very sorry to hear you had this negative experience. You are always welcome to contact your CSM or contact us at support@fieldedge.zendesk.com for support. MP Mark P. Vice President Construction Used the software for: 2+ years ### "Field Edge Review" July 23, 2020 5.0 Overall Field Edge has worked great for us over the last 2 years. I've recommended it to several colleagues in the service business. While no software is a perfect fit for all companies, FE is always listening to the users and making improvements. Pros FE was the easiest software implementation we've done in 35 years. (We were coming over from Wintac) Customer support is top notch and my reps are super responsive. Constant updates and improvements. There is an "idea board" where members can post features/tweaks they would like and all members can vote on the idea. Mobile app is intuitive and user friendly. Cons Reporting is a weak area. Would also like to see some options to custom how the data, and how much data, is shown for customers and inventory. Reason for choosing FieldEdge We are in the multi-family and light commercial market. Our opinion is that Service Titan is more geared to residential contractors. Review Source DR David R. Service Manager Construction Used the software for: 2+ years ### "Price Keeps Climbing " August 23, 2021 4.0 Pros The software works without too many issues Cons The pricing has increased by almost 25% this year alone. In order to use the mobile function you will have to pay a yearly support fee plus a per user fee. If you take issue with it they will have the sales group call and talk in circles with no real answer to justify the increase. Also they changed their accounting software at the end of 2020, messed up the billing for almost 5 months, and then turned us off on a Friday afternoon at 4:30 pm with no way to get the mobile side back until the following week. They never replied when we sent in for tech support. They then tried to blame us for it and were extremely rude about the whole thing, covering their rear rather than fixing it and moving on. The software is great, their office support is horrible to deal with, If we treated our customers they way they do we would be thrown off the job. Review Source TT Tomasz T. Project Manager Consumer Services Used the software for: 2+ years ### "FieldEdge Is a great software to use." January 14, 2020 5.0 Pros \[SENSITIVE CONTENT HIDDEN\] is the best Rep for FieldEdge. The most important thing with FieldEdge is who take care of you. We are with FE over 2 years we had hard time in first to complete or need what we want because of support service. As we go FE improve a lot technical and service support. Right now is much better then was before. Also our Rep \[SENSITIVE CONTENT HIDDEN\] doing GREAT JOB I'am very happy and impressed how she take care of our needs. Other things: I like simplicity of using FieldEdge and as you know how it works. Price for software compare to the others is good so this was a huge impact to make a final decision. Cons You can do anything after completed. Change notes, change payments. I think it will be beneficial if there be some kind of the Administration account just in case. Reason for choosing FieldEdge I would like have everything in one place. Review Source Response from Xplor Technologies January 15, 2020 Thank you so much, Tomasz! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. ET Eli T. owner Consumer Services Used the software for: 1-2 years ### "Great concept when it works" September 4, 2018 1.0 So if you are still thinking to go with Field Edge, GOOD LUCK Pros The App is easy to use to some level, For the technicians it is easy to find items and they can even see the picture of the items. Techs can add pictures from the field and attach it to the customers profile. Incoming calls, we can see the existing customer information before we answer the call. Cons VERY SLOW, to maneuver from page to page takes time. we found ourselves putting customers on hold for a simple task. Software updates When Field Edge are trying to make some updates WHOLE software crash. so imagine for a second what would happen when your software is down: Good morning you start your day. \* No incoming calls (your phone line are integrated with the software), no new customers \* Your technicians are at the office (12 of them) and have no idea where do they need to go \* Customers that are waiting for their tech to show are calling the office to check what happen, you guessed right - phones are down. \* Now you are sitting around (18 people) and have no idea what to do Review Source JP Jessica P. Marketing Consumer Services Used the software for: Less than 6 months ### "Would not purchase again, customer support is TERRIBLE" May 4, 2022 3.0 Pros Price, not a lot of frills so we can usually figure out how to take care of issue or do what we need ourselves. Cons Customer support is terrible. We have only had interaction with a couple people total that actually could answer questions. Our onboarding consultant knew less than we taught ourselves. When we do have an issue and need to call in/chat the support team just sends us links to videos or articles and can never answer our question.. while also being rude. It seems the company trains them to sound superior so the customer will think they don't know anything or want to ask further questions. I know that there will be no software that is prefect but we are very very unhappy with our experience. We will not extend with this software again. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldEdge Price Review Source LB Lisa B. Service Manager Construction Used the software for: 1-2 years ### "FieldEdge Review" June 9, 2021 5.0 Our CSM, \[SENSITIVE CONTENT HIDDEN\], is outstanding. She is very helpful and returns calls and emails in a timely manner. Pros Great product overall. Easy to use. Initial set up is a bit daunting but they have great support during onboarding. Cons The support techs need to have extensive training on how their product integrates with QuickBooks and how to solve problems between the two programs Review Source ALS Amanda Lynn S. Service Manager Used the software for: 2+ years ### "A great tool for dispatching, invoicing and sharing!" January 12, 2016 4.5 Pros I love the ease of use for techs in the field as well as in the office. It gives us the ability to share where we are across departments and to see how backed up we are. The vendor Desco has been fabulous! I am in service and I deal with people all day and these guys really know their business! Patient, knowledgeable, and if they don't know the answer they get it for me in a timely manner. Cons I think there is room for improvement on the reporting. I would like to be able to print out a simple report that shows how many tickets a tech completes in a day / week / month. Very basic. I also think that even tho we use quickbooks for our accounting, I thinks that there could be some improvement on the reports. Also, I don't like how things can be taken out of quickbooks so easily by people by mistake. The last thing that bothers me is how once a ticket is moved to a tech on the calendar, how the ticket gets all junked up if someone accidentally touches it in the office, it should refresh for the tech so their list doesn't get all locked up every time that happens. Oh and one more thing, when you attach files to customers people can accidentally corrupt the file by opening it and not closing it properly causing the file to be lost. I would like for a way to keep this from happening. Review Source JH James H. Service Manager Consumer Services Used the software for: 2+ years ### "ESC by dEsco in my experience is the best all-in-one software for the Service Industry" August 4, 2017 5.0 Pros Excellent software that is constantly evolving and growing. Best tech support on the planet. Fastest turn around time when correcting bugs or issues. Well thought out and implemented. Cons Some features that should be available are not. They are available in the newer software offered under the FieldEdge name. I think they should have been implemented in ESC before developing new software, or allow migration to the new software at no charge if you are a current annual member for support and mobile versions. Review Source Response from Xplor Technologies August 14, 2017 10/10 + BEST SW in the industry + BEST support on the PLANET! LOVE IT! We can't thank you enough for your kind words and positive feedback. It goes a long way to motivate the team. Some of the innovation we have introduced in FieldEdge is only possible with web-based applications. That said, we are continuing to work on ESC. We will also aggressively help in the transition for existing customers to FieldEdge. Thanks again for your continued business!!! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.