--- title: "FieldEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FieldEdge the right Field Service Management solution for you? Explore 312 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/111740/FieldEdge/reviews/" page_type: "reviews" language: "en" --- FieldEdge 4.2 (312) [View alternatives](https://www.capterra.com/p/111740/FieldEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of FieldEdge Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews SL Sai Akshith L AssistantshipEducation Management, 51 - 200 employeesUsed the software for: I used a free trial. “FieldEdge is a robust and reliable field service management platform that significantly improves dispatch efficiency and streamlines invoicing.“ June 17, 2026 RS Ricky S VP World Class Maintenance Maintenance and ReliabilityFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “Synchronization delays sometimes occur when technicians work in areas with poor mobile reception (basements, isolated mechanical rooms).“ July 21, 2026 AA ANNE MARIE A OWNERConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “GREAT SUPPORT “ March 1, 2025 RS Ricky S VP World Class Maintenance Maintenance and ReliabilityFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “The desktop interface feels dated and could use a modern refresh.“ July 21, 2026 AA ANNE MARIE A OWNERConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “EASY TO USE AND CONVENIENT SUPPORT BEEN USING THE PRODUCT FOR YEARS“ March 1, 2025 SL Sai Akshith L AssistantshipEducation Management, 51 - 200 employeesUsed the software for: I used a free trial. “There is also a slight learning curve for technicians who may not be as comfortable with new technology, requiring some initial training.“ June 17, 2026 SM Stdve M President Consumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “Finally slowing down so we can work on better understanding , implementing and trying to get some issues worked out“ October 16, 2022 CK Carl K OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Glitchy integration with accounting software, mobile app was very disappointing, time tracking was inaccurate, options and features are super basic, training did not succeed in making the launch successful, every task you try to do on field edge takes more steps than it does on the system we've been using so instead of being a time and efficiency saver, it was a boat anchor.“ March 6, 2024 ## Showing most helpful reviews Showing 1-25 of 312 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher S. Independent Distributor Construction Used the software for: Less than 6 months ### "A great tool for the contractor with several teams in the field " January 17, 2019 3.0 This software over all has served me well and I will continue to use it . Pros I easily communicate vital instructions and resources to my teams in the field allowing me to manage multiple projects in several areas . Works great when working in storm zones where rapidly deploying subs is a must. Cons It has taken some time to effectively use this software . Review Source Response from Xplor Technologies March 14, 2019 Christopher, thanks so much for taking the time to share your feedback! We are so glad to know that you have had a positive experience utilizing our software and look forward to this continued partnership. DO Dan O. owner Construction Used the software for: 2+ years ### "Helps manage, organize, and grow your service business." April 14, 2021 5.0 I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well. Although implementation took some time and we still are improving our data set, we are glad that we selected to use FieldEdge as our SMS (Service Management Software). It truly brought our company from where we were to the next level. We are now a more consistent, more efficient, and more profitable company. If you do select FieldEdge to help your company, my one piece of sage advice is to spend time building out your pricebook for your Field Service Technicians. Adding photos, detailed descriptions, and the like will help them select the right part for the job and help you make sure you are billing the customer for the right part,.....etc.... etc.... Pros FieldEdge has been instrumental in helping our business automate so many of the daily tasks of operating our service business. From tracking how marketing works, setting up new service calls through our dispatcher, informing our techs where and when they need to be at jobs, invoicing, quoting, historical work completed, and even uploading photos. By in large, FieldEdge has the service process covered and help companies that use it, become better at communicating with customers, employees, and management. I have been impressed with most every feature that they offer. The one feature which I think has helped us grow the most is the use of packages. A package is a grouping of items that are typically sold together. These packages have the individual items used to create the package as invisible to the consumer and a blank freeform data field to explain what the package is. The use of packages has grown our average sales ticket and improved the efficiency of our technicians. Customer love that they get detailed written invoices and quotes promptly emailed to them. Dispatchers love see where the techs are in the day so they can squeeze in an extra service call or two. From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together. Cons Can't really think of any major cons. There are some "Wish-List" items which I have for fine tuning the software, but they are minor disadvantages. One such example is the history of customer interactions. It is visible on the mobile application, but it isn't easily viewed. For example, it may say that we had an invoices in May 2016, September 2017, February 2019, and July 2020. To find if a customer purchased a widget from us, we have to review each invoice to "hunt" for the widget and when or if it was sold by us. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Reason for choosing FieldEdge Our buying process was longer than it should of been. I demo'ed some 5 or 6 different software apps looking for the right fit. Some did better than other in some areas than others. However, despite FieldEdge being a more expensive tool than some, we decided to use FieldEdge because it was a better tool than anything else we saw. As a plumbing contractor, we rely on tools to do almost any job. And my experience with cheap tools is that they may kinda work, but they new perform like you want them to and they often fail you when it is critical. So by in large, we invest in better tools for our plumbers to use. So when it came down to which tool to use to manage of Field Service, it just made sense to buy the best tool available. And from my research, FieldEdge was that best tool available. Review Source Response from Xplor Technologies May 13, 2021 Hi Dan - WOW! Thank you so much for this thorough and glowing review! We love hearing how FieldEdge helps businesses like yours grow. We work hard to meet expectations, and we're so glad to learn that we hit the mark for you. Our teams will be so happy to hear the feedback you've shared. Thanks again! DP David P. Director of Special Projects Construction Used the software for: Less than 6 months ### "FieldEdge: A Fair Review" April 4, 2025 3.0 It was alright, getting data was kind of a pain, but that honestly could be the company that was entering the data. The old "Garbage In, Garbage Out" thing. Pros Compared to other CRMs, it's okay. It does what it is designed to do. Cons A lot less intuitive than say, ServiceTitan. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldEdge Cost savings, and the reps were persistent Review Source IT Irene T. General Manager Consumer Services Used the software for: 2+ years ### "Highly customizable - Field Edge, hands down, is the best out there" April 13, 2022 5.0 Excellent. I could not ask for better customer service. Specifically, \[SENSITIVE CONTENT\] our Customer Success Manager, has been great to work with. He responds quickly, is very hands on, and is overly dedicated to our team. Pros The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division Cons It would be useful if the reports could be generated in all formats Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldEdge The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division. It's an all-in-one solution program Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) Outdated features Review Source HD Haley D. Office Manager Construction Used the software for: 1-2 years ### "Great software for a smaller company & cost effective" March 11, 2020 4.0 Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly. Pros I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself. Cons Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation & reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.) Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing FieldEdge At the time, it felt like a better fit for our company and had more of what we were looking for than Housecall Pro. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Honestly, cost. FieldEdge at the time seemed most comparable to ServiceTitan and was far more reasonable with cost for us since we are smaller. Review Source Response from Xplor Technologies March 26, 2020 Hi Haley - A member of the Customer Success team will be in touch regarding your requests. We really appreciate you taking the time to share your feedback on FieldEdge! LA Lisa A. Office Manager Consumer Services Used the software for: Less than 6 months ### "Fieldedge misrepresents " September 24, 2024 1.0 Misrepresented what their platform could do. Refused to give a trial demo unlike other platforms. Told that it worked even better than Housecall Pro, it does not. When asked to cancel; because sales representative lied about what platform could do; Fieldedge instead told our company it was our disconnect and we signed a contract. FYI it turns out the contract does say they will give a trial demo, but it turns out it is not offered except for a few elite customers. Pros Platform looks glossy and professional. Cons Hard to navigate for both technicians/office staff. Platform does NOT allow office staff to access jobs. Platform frequently locks out technicians and office staff. Fieldedge does NOT have a solution for this. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing FieldEdge We liked they could intergrate with quickbooks. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Told by Fieldedge it would do everything housecall does and also integrate with quickbooks. Review Source LW Leon W. Service Manager Construction Used the software for: 1-2 years ### "FieldEdge is okay at a lot of things" May 6, 2024 3.0 A lot of our issues honestly probably came from the initial setup. Things weren't done properly then we could never seem to get it set up correctly afterward due to poor customer support. We left FieldEdge for ServiceTitan a few years later and never looked back. Pros Ease of use for technicians in the field and office staff. Cons Support. We got almost no support from field edge while using their software. We were often left to figure things out on our own. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldEdge FieldEdge was more affordable at the time. As it turns out, you get what you pay for. Review Source Response from Xplor Technologies September 23, 2024 Hi Leon, Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We look forward to connecting with you soon. SC Sadie C. Accounting Retail Used the software for: 1-2 years ### "Field Edge Review" November 12, 2021 5.0 I like the dashboard tab for easy overall numbers of sales, quotes and marketing Pros Its easy to use and keeps everything in order. Links to QuickBooks which is helpful. I like the training modules for new employees coming in. Service is great Cons Missing features to help with receivables like statements. Switched from [Service Management Enterprise](https://www.capterra.com/p/74731/Service-Management-Enterprise/) We wanted better inventory and link to QB capabilities Review Source JR Joshua R. Owner Construction Used the software for: Less than 6 months ### "A scam, don't trust this company" January 13, 2022 1.0 This company has no customer service whatsoever in their onboarding department. They kept promising things to keep us trying to use them, and then they wouldn't deliver. Pros I liked everything they told me about it. Sadly none of it was fulfilled. Cons They broke every part of the agreement we made and still decided to keep my onboarding fees of $1500 after telling me I'd get a full refund, after ghosting me for months and not pulling any usable data from Service Titan. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldEdge I foolishly believed they'd keep up their end of the bargain. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) I was trying to save money. Sadly I just ended up getting robbed. Review Source James C. Owner Facilities Services Used the software for: Less than 6 months ### "Oversold and Under Delivered" November 19, 2018 1.0 I was excited about the potential good F.E. could do for us, but we had a bad customer service experience at every turn. Their product may work great, but I wasn't willing to deal with the people and processes in order to get through the on-boarding. The first issue we had was over something simple. We asked to wait to on-board for one month, but they started calling and emailing us the day after we agreed to sign up. The cc processing company even started calling and bugging us to get started before it was time. When we did start on-boarding I got a rep that I honestly just didn't pair up with very well. IMHO he was more interested in hearing his own voice and talking over us than listening or working with us. He had to get his opinion in, even when it was not solicited. The training videos were also terrible and lacking with regards to real world use. It was more of a features tour with regards to the mobile app. Lastly, they were in charge of converting info from our current CRM to theirs and they couldn't even convert a PDF to an Excel file. I was beyond irritated at that point. We paid for a setup and we have to do the file conversions too? That was the final straw for me. I cancelled the plan before we finished on-boarding and to this day they have not returned any of the on-boarding or first months fees. Buyer Beware with these people! Pros Potential features for maintenance plans and quoting equipment. Cons We never finished the setup / on-boarding so I couldn't say. Review Source CM Chris M. Lead Service Technician Mechanical or Industrial Engineering Used the software for: 2+ years ### "FieldEdge review " February 5, 2025 4.0 Overall my experience with FieldEdge was satisfactory. I was pleased with how it performed and it was relatively easy to use Pros What i liked about FieldEdge the most is the easy to use design and functionality. Cons What i liked the least about FieldEdge is there are still some bugs with the software that need to be fixed Review Source RE Ryan E. Sales & Inventory Management Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Be Thorough with Onboarding" May 8, 2020 2.0 Our contact with our onboarding agent was abysmal from day one. Receiving a response typically took 2-3 days or up to a week unless we made multiple attempts. It came to a point where I started keeping track of when and how many times I contacted them before I received a response. Responses were frequently, "I'll get back to you on that" with no follow up. I also kept a list of questions they never answered. We were advised by our FieldEdge salesperson to switch to Quickbooks Online before signing up with FieldEdge for ease of use. When data was transferred from QBO to FE, NONE of the costs for our 2400 items in the system transferred over. Sales prices carried over just fine. Each time we do a quote or invoice, if we want to track profitability or markup on items sold, we literally need to look up each individual item and manually enter its cost. We are six months into using this software, and we have had this issue escalated to a different department, escalated to a different team, escalated to their Tier 3 development team, you name it, yet the problem persists. "It seems we have encountered a bug" We have been offered discounts because of this issue, but honestly, if we hadn't invested so many thousands of hours and tens of thousands of dollars into this software, I would be happy to pull the plug. Pros The dispatch board is nice, techs can update their work orders and we can see their status in real time (generally). Cons LEARNING CURVE - DO NOT underestimate how much time you will need to learn this software We seem to be an outlier since most reviews rave about their customer service, but our onboarding agent was less than responsive to our questions and attempts to contact him, and he definitely did not provide us with adequate information or learning tools. If you have concerns, make sure they are addressed in a timely manner before you make your final decision, otherwise they may never be addressed. It is VERY expensive per month per user. Our business is open 7am-5pm. Their support team has a habit of calling between 5pm and 8pm, but never when we are actually in the office to answer calls. Reason for choosing FieldEdge FieldEdge didn't require a contract. It cost SIGNIFICANTLY more per month than all of their competitors, but the idea that we wouldn't be locked into a contract was appealing. Now we feel that because of how long we have spent trying to learn how to use this software, and the money we have invested, it would be throwing tens of thousands of dollars out the window to switch to something else. Review Source Response from Xplor Technologies May 13, 2020 Hi Ryan - We are really disappointed to hear that this was your experience with onboarding and we certainly hold ourselves to higher standards than what you described here. A member of the Customer Success team will be reaching out to you to talk through these concerns in more detail. We truly value your honest feedback and will be sure to pass it along to the appropriate teams so we can continue to make improvements in these areas. RN Robin N. CEO Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Fieldedge is a bad bet" September 8, 2022 1.0 The tech they hire are nothing but phone answering receptionist. None of them are trained on the product. they don't even know where to direct you to installed their apps. they hire these kids out of school with no IT training and expect them to support their customers. I have a BS degree in IT and been in the field for 30 years. these kids has no knowledge in the IT world. the can BS the non IT people but when they hit someone knowledgeable in the field they state they have to have someone to call back. 3 to 5 business day later still no call. I have now been waiting for about 3 weeks to get me connector work with QB. that mean no billing info or Payroll info going to QB. I have my personally doing excel sheets for payroll. But they still expect to get their payment. I just received a call from \[SENSITIVE CONTENT\] that told me I need to be nicer to the tech that is wasting my time because he is lacking training on the product. I told him he needs to get better training because your customer are paying their personally to talk with him and spend dollars doing manual excel sheets for payroll Pros not much. None of there modules live up to exceptions. falls short on all of the product. Cons The software has a connector app that must be running on another box and it goes off line every time the software has an upgrade. then I have to spend the next two days trying to get the fieldedge tech on the phone. The product must be installed by the fieldedge tech because they must enter a code and password. Reason for choosing FieldEdge just started my review Review Source Response from Xplor Technologies September 22, 2022 Hi Robin, Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We look forward to connecting with you soon. AB Angie B. SERVICE DISPATCHER Construction Used the software for: 2+ years ### "\[SENSITIVE CONTENT HIDDEN\] is the best!" September 22, 2021 4.0 I think over all this program/ software is good it is not the greatest one out there yet \[SENSITIVE CONTENT HIDDEN\] is fantastic, we appreciate all she does! Pros I have been using this for almost 2 years now at my company and there are somethings that it would do to make it better. The thing that I like the most is the fact that it remains me to call the customer when their maintenance is due. Cons I think the system could be better by creating a Mach maintenance (QUOTE) plan to send to the customers to show them what will be their plan with pricing and have them electronically sign the agreement with accept or decline option, as well as the system take off the % off the plan when scheduled. Review Source JW Jacki W. Director of Operations Consumer Services Used the software for: 2+ years ### "We find FieldEdge Essential to Operate our business efficiently" October 13, 2022 5.0 Pros We like the ease of using the software. New software upgrades seem very seamless. The Online Support is PHENOMENAL!!!! Support is ALWAYS friendly, attentive, patient, thorough, and FAST!!! They sitkc with me and follow-thru until my issue is resolved or questions answered. Cons I used to be able to manage the desktop software from my phone just by logging into my office account. It doesn't work anymore. I KNOW it was likely not designed that way, but it was EXTREMELY helpful when I was outside the office to hop in and do most anything I needed to!!!!! PLEASE correct it :) Review Source Response from Xplor Technologies October 20, 2022 Hi Jacki! Thank you for the wonderful testimonial! We are so glad that you are enjoying FieldEdge! We will share your feedback with our team. Please do not hesitate to connect with us if you need anything. We're here to help! LO Louis O. President Construction Used the software for: 2+ years ### "Great Staff and Growing Platform" May 4, 2020 3.0 Overall the team at Fieldedge is willing to work with you which is something you don't often find when working with a vendor. They are flexible, friendly and generally pleasant to work with, which helps make up for some of what the service may lack. There are plenty of options out there but if you're looking for a partner instead of a rigid behemoth, Fieldedge is a great choice. Pros The system is relatively simple to use and the support staff is almost always fantastic to work with. Grace, my CSM is practically a member of our team and goes way above and beyond to help us with anything we need. She's a big part of the reason why we're still with this system. Cons Reporting leaves a lot to be desired, and overall, the system needs polishing along with a heavier, more focused approach to developing from the end user's needs. I feel like they'd gain 10x the insight into how to measurably improve the product if they spent some time with a company who uses it regularly. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Review Source Response from Xplor Technologies May 5, 2020 We really appreciate you taking the time out of your day to share your thoughts with us, Louis! We are continually working on enhancements to our software and take all feedback into consideration. We'll be sure to pass all of your comments along to the appropriate teams :) Looking forward to continuing to support your business in any way we can. LC Lisa C. Office Administration Wholesale Used the software for: 2+ years ### "Integrates with Quickbooks" November 21, 2019 4.0 Overall, we have loved the software. There is another one that we like better but being a small company we could not afford it. Pros We like having everything electronic for service calls instead of paper. We like having the customers equipment listed in one place and service history available to the service tech in the field. Service tech can add equipment and pictures as needed. Dispatch log lets you know what service work is needed each week. Cons Does not have 2 way communication with Quickbooks. Can only add parts in fieldedge but have to create purchase order in Quickbooks. We used advanced inventory with Quickbooks with site and bin location for each part. Service Tech can only see that we have part - he doesn't know if its in the warehouse, on his truck or another location. Seems old school in setup - with today's technology looks like it would be more flexible. Reason for choosing FieldEdge MHelpdesk was our first choice but we settled with Fieldedge because of initial startup cost and monthly fee. Review Source Response from Xplor Technologies December 4, 2019 Hi Lisa! Thank you for providing your feedback! Your Customer Success Manager will be in contact with you soon to help you with this QuickBooks issue. JC Josh C. Accountant Utilities Used the software for: 2+ years ### "Private Review" April 1, 2024 5.0 Experience was good but we moved on to Service Titan. Pros \[sensitive content hidden\] - Our implementation specialist was great. Cons User friendliness and functionality of the site. Review Source Response from Xplor Technologies April 12, 2024 Thanks for the wonderful testimonial! JB John B. Pesident, Owner Facilities Services Used the software for: 2+ years ### "17 Happy Years of growth and prosperity with dESCO !!! " April 10, 2017 5.0 Our business has grown from 2 trucks to 10 since we first installed dESCO. We now have 10 times the business and the software has grown right along with us. It does so much more now than then and has continued to improve. With out it I could not manage my business. dESCO keeps track of jobs, quotes, invoicing even out inventory. If you are a small business running lean, making every minute count this is the software you need. I do not think I would be where I am today with out it. By nature I am unorganized, having everything in one place in one program is the way to go if that describes you. John Pros The amount of information you have at your fingertips. Jobs, scheduling, quotes, orders, and Customer information. Customer information is key to service knowing what they have done in the past including payment history, and buying habits. Keeping records under the documents tab means not more filing cabinets. Sales reports and receivables reports makes keeping an eye on cash flow easy. Cons There is a steep learning curve. Because it does so much there is a lot to learn. This is a big program, that covers a lot of areas. Review Source Response from Xplor Technologies April 10, 2017 John, it has always been a privilege for us to see your many successes through the years. Thanks so much for taking the time to say why ESC has been such a great fit for you, and for your many years of loyalty. As we look to the bright future, you can continue to count on us to be of service to you. CO Christina O. Owner Security and Investigations Used the software for: 6-12 months ### "Great Customer Service" August 19, 2020 5.0 I heard about FieldEdge from a fellow locksmith. Based off of his recommendation along with another locksmith, we decided to jump in and try it. It's a process (as with any large install) to get everything set up, but I have to say that the customer support has been excellent. \[SENSITIVE CONTENT HIDDEN\] responds to any questions I may have immediately with often a follow up to make sure things are running smoothly. I have also used their online chat service for small questions with great results. Even small companies could benefit from a dispatching software like FieldEdge. As a business owner, there is piece of mind knowing that ALL of your jobs are getting billed properly. FE is pretty robust and can pretty much do anything you want it to do, but we primarily just use it for dispatching and billing. Pros Really great customer service. Knowing that all jobs have been properly billed. Not having to hand enter hand written invoices any longer. Techs are able to type in notes on a job that we can go back and quickly read. Dispatch can easily find customer history. Cons You can't quickly add a sales tax rate. It's a process that you have to do from QuickBooks. You can't easily add notes onto the invoice from F/E. My work around is to finalize and save to QBs then add any notes. Reason for choosing FieldEdge We chose FieldEdge at the recommendation of two locksmiths. They both said they would not be able to run their business without F/E. Review Source MM Mark M. Owner Restaurants Used the software for: 1-2 years ### "Productive with Field Edge" January 9, 2020 5.0 We have saved money, less paper, less toner, employees have more time work due to not having to fill out paper invoices, not having to scan invoices or mail them out. Each tech can get to 1 or 2 more jobs a day with out the paperwork- going by the office to turn things in ect. The Training is exceptional, The support is top rated. Not only is the support great, the people giving the support are Wonderful. Pros Less paper! The company revenues have risen due to having all customers, invoices, employees, Profit margin all in one spot. SUPPORT!!!! Great team and \[SENSITIVE CONTENT HIDDEN\] heading it up it a Super sized PLUS! She keeps my Account manger up to date, is always there to answer any questions that may arise. And she Wants to Help. I think she likes her job. Cons Having to reopen a job each day that goes on for several days. Not able to have 2-3 techs on one job and split the profit for reports. Reason for choosing FieldEdge FE was the most versatile for our field. All the others were more aimed at house calls or construction. Review Source Response from Xplor Technologies January 10, 2020 We are so thrilled to hear how FieldEdge has helped transform your business to be more efficient and how you are finding all of our resources so helpful. Thanks for sharing this wonderful feedback, Mark! KL Kenneth L. pres Facilities Services Used the software for: 2+ years ### "Feild edge has stopped support ESC or so poorly its not longer usable " October 19, 2022 1.0 with the founders and second owners fantastic present owner ship is apparently absent Pros long history with the original company they were hvac contractors then started selling the system to other contractors Cons SUPPORT HAS BECOME USELESSS I have been in able to access my data base for two months Review Source Response from Xplor Technologies November 3, 2022 Hi Kenneth, Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so that we may better assist you. We look forward to connecting with you soon! SM Stephanie M. Office Manager Construction Used the software for: Less than 6 months ### "Field Edge is the Answer!!! " February 8, 2017 5.0 Without a doubt, Field Edge has been the solution our company has been seeking for many years. A cloud-based software that integrates with quickbooks is what we were looking for. This isn't 90's anymore and our company likes to be ahead of the curve so the "DOS" based dispatching software wasn't even an option. We were looking for a dispatching program that would allow for the technicians to invoice in the field in real time and streamlines the billing process. Field Edge has given that to our company and so much more. We no longer have to decipher handwriting, or manually enter in work orders. The office finalizes the invoices or follows up with getting it completed if a return visit is necessary. Quotes are given to our customers while onsite which lowers the chance of the customer getting another quote and lowers the chance of them changing their mind. We also can keep track of customers with agreements, and dispatch routine routes and bill all in a timely manner. There are also GPS and CC Processing integrations which are helpful. Pros Quickbooks Integration, Cloud Based, All Inclusive CSR Software, TIME SAVER (at least 1 Hour a Day), Real Time invoicing in the field, Agreement fields, Phone Line integration for marketing tracking, Works on Andriod and I Phone. Cons The onboarding process is lengthy if your company is organized the process will be smoother than that of a disorganized company. But let's face it if you're looking for a CSR program you know you have to be organized or get organized to be a successful business. The database has to be set up in an organized fashion and even though onboarding is a process it's for a good reason and in the end, you will be thankful all the work you put into it. The system you build will only function as well as you build it. The onboarding team will build it for you, you just have to get them the information they need! Review Source AR Amber R. Office Manager Consumer Services Used the software for: 1-2 years ### "Highly Satisfied Customer" March 20, 2019 5.0 CSR was a valuable asset to our company. Her kind manner, determination to solve problems quickly and knowledge of FieldEdge is exceptional. At times the learning curve with FieldEdge became frustrating, yet She remained calm and patient with our team and provided solutions. She periodically checks in on us even though we are fairly self-sufficient, inquiring about our satisfaction and still offering assistance. We appreciate the support Alyson provides. Pros FieldEdge keeps our company punctual with customers and the ability to follow through with commitments. It also helps us track well labor hours and parts on order. Cons Our least favorite features at the moment within FieldEdge are 1) inability to change most information in a parts request once it's been marked ordered and 2) unlock technicians work orders on the dispatch board. Review Source Response from Xplor Technologies April 24, 2019 Our team loves hearing feedback like this! It's always rewarding to hear about ways that FieldEdge helps make a difference to your business. Thank you, Amber! We look forward to continuing to work together. SS Sherry S. Owner Construction Used the software for: 6-12 months ### "Happy with Fieldedge-" October 13, 2022 5.0 Pros Transferring from our old software to Fieldedge was a lot easier than I thought it would be- customer support throughout our transition and to this day has been fantastic, quick response and always helps get the problems fixed- Cons Do not like that I cannot print customer notes (previous history)- Reason for choosing FieldEdge Fieldedge representatives were eager to know what I was looking for in software and really listened to me. Also, constantly called to see what else they could do for our company Review Source Response from Xplor Technologies October 20, 2022 Hi Shery, Thank you for the wonderful testimonial! Please feel free to contact us should you need assistance with anything! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.