# FieldEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FieldEdge the right Field Service Management solution for you? Explore 306 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111740/FieldEdge/reviews --- FieldEdge 4.2 (306) [View alternatives](https://www.capterra.com/p/111740/FieldEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of FieldEdge Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews AA ANNE MARIE A OWNERConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “GREAT SUPPORT “ March 1, 2025 CK Carl K OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Glitchy integration with accounting software, mobile app was very disappointing, time tracking was inaccurate, options and features are super basic, training did not succeed in making the launch successful, every task you try to do on field edge takes more steps than it does on the system we've been using so instead of being a time and efficiency saver, it was a boat anchor.“ March 6, 2024 AA ANNE MARIE A OWNERConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “EASY TO USE AND CONVENIENT SUPPORT BEEN USING THE PRODUCT FOR YEARS“ March 1, 2025 CC Cheryl C Office / Field ManagerMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: More than 2 years. “Customer Service when I have a question to get an answer to help me better use the software, I think the got to questions within customer service can be time consuming. If I do not communicate they way that the help area of the software layout is then I am looking too long for an answer.“ August 3, 2023 SM Stdve M President Consumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “Finally slowing down so we can work on better understanding , implementing and trying to get some issues worked out“ October 16, 2022 CM Chris M Lead Service TechnicianMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: More than 2 years. “What i liked the least about FieldEdge is there are still some bugs with the software that need to be fixed“ February 5, 2025 KR Kelvin R Electrician Electrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: Less than 6 months. “Good app to use in my field of work.....“ May 25, 2023 JM Joshua M OWNERConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “I will not recommend them to any other business owner.“ April 1, 2026 ## Showing most helpful reviews Showing 1-25 of 306 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Supervisor Used the software for: Less than 6 months ### "Very good tool for support management" April 6, 2018 4.0 I highly recommend the program, especially for the support that is very good Pros It was less than 6 months knowing this tool, but the intuitive features, not having to make calls to receive attention, is very practical. Cons There are not many negative things to say about the software, however the learning curve with many options is a bit pronounced. Review Source DO Dan O. owner Construction Used the software for: 2+ years ### "Helps manage, organize, and grow your service business." April 14, 2021 5.0 I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well. Although implementation took some time and we still are improving our data set, we are glad that we selected to use FieldEdge as our SMS (Service Management Software). It truly brought our company from where we were to the next level. We are now a more consistent, more efficient, and more profitable company. If you do select FieldEdge to help your company, my one piece of sage advice is to spend time building out your pricebook for your Field Service Technicians. Adding photos, detailed descriptions, and the like will help them select the right part for the job and help you make sure you are billing the customer for the right part,.....etc.... etc.... Pros FieldEdge has been instrumental in helping our business automate so many of the daily tasks of operating our service business. From tracking how marketing works, setting up new service calls through our dispatcher, informing our techs where and when they need to be at jobs, invoicing, quoting, historical work completed, and even uploading photos. By in large, FieldEdge has the service process covered and help companies that use it, become better at communicating with customers, employees, and management. I have been impressed with most every feature that they offer. The one feature which I think has helped us grow the most is the use of packages. A package is a grouping of items that are typically sold together. These packages have the individual items used to create the package as invisible to the consumer and a blank freeform data field to explain what the package is. The use of packages has grown our average sales ticket and improved the efficiency of our technicians. Customer love that they get detailed written invoices and quotes promptly emailed to them. Dispatchers love see where the techs are in the day so they can squeeze in an extra service call or two. From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together. Cons Can't really think of any major cons. There are some "Wish-List" items which I have for fine tuning the software, but they are minor disadvantages. One such example is the history of customer interactions. It is visible on the mobile application, but it isn't easily viewed. For example, it may say that we had an invoices in May 2016, September 2017, February 2019, and July 2020. To find if a customer purchased a widget from us, we have to review each invoice to "hunt" for the widget and when or if it was sold by us. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Reason for choosing FieldEdge Our buying process was longer than it should of been. I demo'ed some 5 or 6 different software apps looking for the right fit. Some did better than other in some areas than others. However, despite FieldEdge being a more expensive tool than some, we decided to use FieldEdge because it was a better tool than anything else we saw. As a plumbing contractor, we rely on tools to do almost any job. And my experience with cheap tools is that they may kinda work, but they new perform like you want them to and they often fail you when it is critical. So by in large, we invest in better tools for our plumbers to use. So when it came down to which tool to use to manage of Field Service, it just made sense to buy the best tool available. And from my research, FieldEdge was that best tool available. Review Source Response from Xplor Technologies May 13, 2021 Hi Dan - WOW! Thank you so much for this thorough and glowing review! We love hearing how FieldEdge helps businesses like yours grow. We work hard to meet expectations, and we're so glad to learn that we hit the mark for you. Our teams will be so happy to hear the feedback you've shared. Thanks again! LA Lisa A. Office Manager Consumer Services Used the software for: Less than 6 months ### "Fieldedge misrepresents " September 24, 2024 1.0 Misrepresented what their platform could do. Refused to give a trial demo unlike other platforms. Told that it worked even better than Housecall Pro, it does not. When asked to cancel; because sales representative lied about what platform could do; Fieldedge instead told our company it was our disconnect and we signed a contract. FYI it turns out the contract does say they will give a trial demo, but it turns out it is not offered except for a few elite customers. Pros Platform looks glossy and professional. Cons Hard to navigate for both technicians/office staff. Platform does NOT allow office staff to access jobs. Platform frequently locks out technicians and office staff. Fieldedge does NOT have a solution for this. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing FieldEdge We liked they could intergrate with quickbooks. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Told by Fieldedge it would do everything housecall does and also integrate with quickbooks. Review Source IT Irene T. General Manager Consumer Services Used the software for: 2+ years ### "Highly customizable - Field Edge, hands down, is the best out there" April 13, 2022 5.0 Excellent. I could not ask for better customer service. Specifically, \[SENSITIVE CONTENT\] our Customer Success Manager, has been great to work with. He responds quickly, is very hands on, and is overly dedicated to our team. Pros The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division Cons It would be useful if the reports could be generated in all formats Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldEdge The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division. It's an all-in-one solution program Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) Outdated features Review Source HD Haley D. Office Manager Construction Used the software for: 1-2 years ### "Great software for a smaller company & cost effective" March 11, 2020 4.0 Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly. Pros I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself. Cons Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation & reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.) Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing FieldEdge At the time, it felt like a better fit for our company and had more of what we were looking for than Housecall Pro. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Honestly, cost. FieldEdge at the time seemed most comparable to ServiceTitan and was far more reasonable with cost for us since we are smaller. Review Source Response from Xplor Technologies March 26, 2020 Hi Haley - A member of the Customer Success team will be in touch regarding your requests. We really appreciate you taking the time to share your feedback on FieldEdge! LW Leon W. Service Manager Construction Used the software for: 1-2 years ### "FieldEdge is okay at a lot of things" May 6, 2024 3.0 A lot of our issues honestly probably came from the initial setup. Things weren't done properly then we could never seem to get it set up correctly afterward due to poor customer support. We left FieldEdge for ServiceTitan a few years later and never looked back. Pros Ease of use for technicians in the field and office staff. Cons Support. We got almost no support from field edge while using their software. We were often left to figure things out on our own. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldEdge FieldEdge was more affordable at the time. As it turns out, you get what you pay for. Review Source Response from Xplor Technologies September 23, 2024 Hi Leon, Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We look forward to connecting with you soon. SC Sadie C. Accounting Retail Used the software for: 1-2 years ### "Field Edge Review" November 12, 2021 5.0 I like the dashboard tab for easy overall numbers of sales, quotes and marketing Pros Its easy to use and keeps everything in order. Links to QuickBooks which is helpful. I like the training modules for new employees coming in. Service is great Cons Missing features to help with receivables like statements. Switched from [Service Management Enterprise](https://www.capterra.com/p/74731/Service-Management-Enterprise/) We wanted better inventory and link to QB capabilities Review Source JR Joshua R. Owner Construction Used the software for: Less than 6 months ### "A scam, don't trust this company" January 13, 2022 1.0 This company has no customer service whatsoever in their onboarding department. They kept promising things to keep us trying to use them, and then they wouldn't deliver. Pros I liked everything they told me about it. Sadly none of it was fulfilled. Cons They broke every part of the agreement we made and still decided to keep my onboarding fees of $1500 after telling me I'd get a full refund, after ghosting me for months and not pulling any usable data from Service Titan. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldEdge I foolishly believed they'd keep up their end of the bargain. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) I was trying to save money. Sadly I just ended up getting robbed. Review Source AB Aubrey B. Office Manager Construction Used the software for: Less than 6 months ### "DO NOT FALL FOR THE SALES PITCH!" February 20, 2020 1.0 Our experience with FieldEdge has been an absolute nightmare that still is not over. Potential clients should beware that the sales team will promise you that the program has every feature you should need. Our sales representative was \[SENSITIVE CONTENT HIDDEN\]. \[SENSITIVE CONTENT HIDDEN\] was very friendly and from what I believed thoroughly trained and competent on the software he was selling. We were looking for a mobile friendly dispatch program that also offered accounting. We are a small A/C and Heating business that understood FieldEdge was pricey and a risk for us but with everything we were told the system offered we thought it was the best choice. We paid $800 for the "implementation process" which was to take 5 weeks. In this time we would be given a trainer to walk us through how to use the system & a tech guy who was going to be taking the data from our old system and inputting it in the new software. \[SENSITIVE CONTENT HIDDEN\] was our trainer and from our first call with him we started experiencing problem after problem. Our tech guy was originally supposed to be \[SENSITIVE CONTENT HIDDEN\] but then switched to \[SENSITIVE CONTENT HIDDEN\]. I spoke with a female who was supposed to walk me through how to export the data from our old system and she was barely able to assist me through that. When I would ask a question she would reply that she wasn't sure. She was just reading off a paper... Our training consisted of watching video tutorials. I'm unable to comprehend why they gave us our own onboarding team when the only thing \[SENSITIVE CONTENT HIDDEN\] did was just check to see if I Pros I did not like anything about this software. We spent 4 weeks of the "implementation process" but never had any of our data submitted into the system. Only had access to a dummy account. Cons Not mobile friendly for the office side, terrible tech support, unable to import data from Housecall Pro, price is higher than other systems and doesn't offer anything special Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) We needed a system that had more features than Housecall Pro Review Source Response from Xplor Technologies March 2, 2020 Hi Aubrey - We are sorry to hear about your recent experience with FieldEdge, as this is not the level of service we pride ourselves on delivering. We clearly missed the mark in providing a smooth implementation process for your business. It is our understanding that you have since spoken with a member of our management team to address these concerns in more detail. Thank you for sharing your feedback and helping us continue to improve the customer journey. VR Verified Reviewer Service Project Manager Construction Used the software for: 6-12 months ### "Okay at Best" October 13, 2022 3.0 FieldEdge would probably be great for an RLC (residential/light commercial) company. But as a company that is entirely commercial with many long, multi-phase projects, it leaves much to be desired and demands work-arounds. The mobile app is horrendous and completely unusable by our technical crew. They regularly comment on needing to close down/reopen the app, freezing, and even going so far as to say they've tried uninstall/reinstalling it. Additionally, any requests for assistance from tech support, albeit responsive, are often lacking. Frequently we're steered towards a few 'training' pdfs and videos that don't go into much detail that we need, or answer our questions at all. Beyond that, they suggest paying copious amounts of money for 1:1 time with one of their 'experts'. Again, this may work for the smaller folks looking for rudimentary service software, but our company is already looking elsewhere. Pros Variety of Functions, Covers Most Needs Cons Awful Mobile App, Not "big" Commercial Friendly, Spotty Support Review Source Response from Xplor Technologies October 20, 2022 Hi there, Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We will also share your review with our team. We look forward to connecting with you soon. CK Carl K. Owner Consumer Services Used the software for: Less than 6 months ### "Glitchy, overpriced and a complete disappointment" March 6, 2024 1.0 I thought that Field Edge would help us to get an "edge" in our "field" but instead it was more like we were sidelined on the edge of the field watching everyone else still enjoying the game. The training did not succeed in helping us to have a successful launch at all, I don't think there was one smooth thing about the launch overall. This product resulted in countless hours of lost productivity along with what I feel was a total rip off to the tune of $8000. We pulled the plug within two weeks of our live launch because it was obvious we would be out of business using this software and despite pleas for a fair termination fee, we were charged nearly the full amount left for the YEAR! Pros There was really nothing that stood out after using the software that lessened the disappointments and issues we had. Cons Glitchy integration with accounting software, mobile app was very disappointing, time tracking was inaccurate, options and features are super basic, training did not succeed in making the launch successful, every task you try to do on field edge takes more steps than it does on the system we've been using so instead of being a time and efficiency saver, it was a boat anchor. Reason for choosing FieldEdge It seemed like it would be a better fit for our type and size of company and it was also a little less expensive. Review Source Response from Xplor Technologies September 23, 2024 Hi Carl, Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We look forward to connecting with you soon. KH Kelley H. Office Assistant Consumer Services Used the software for: 2+ years ### "FieldEdge is a great tool!" January 15, 2020 5.0 We have decreased the time we are waiting to be paid and reduced our overall outstanding invoices. We have increased productivity, reduced costs, and are now tracking jobs. Pros As a user who started at my company after FieldEdge was already in place, I can honestly say that FieldEdge was very easy to learn. It is user friendly and the basics can be picked up very quickly. For the more seasoned user, it has more intricate features & applications that you can utilize for your specific needs. Our technicians invoice & collect in the field and with the Quickbooks integration, it helps keep our outstanding invoices to a minimum. FieldEdge provides a live chat feature, which is a great tool. The Reps are very friendly and knowledgeable and super quick to respond! Each user can customize their settings to maximize the ease of use. For instance, I like to have my service tech dispatch board as my default since I am managing that board more closely than my estimator, apprentice or office boards. You can easily toggle between them but it is great to have just the ones I need on top. You can assign priority flags to calls to give quick at-a-glance visual markers. This is great when we have calls that can be interchanged between techs with the same skill sets, which can also be assigned in FieldEdge. The Do Not Service feature is another great tool that has allowed us to prevent accidental scheduling on accounts that we do not wish to service. All in all, it is a great tool that can be as simple or complex as you want it to be. Cons We have had a few instances over the past year with the software being down, but frankly, at least 2 of those times it was a Microsoft issue, not specially FieldEdge. There are times that FieldEdge runs slowly, but for the most part, it is a stable platform. We have had a couple issues with licensing error messages when trying to add additional uses on our account, but they were quickly resolved and corrected with a call in to the team. Review Source Response from Xplor Technologies January 17, 2020 Thanks for the wonderful review, Kelley! We are so glad to hear that you are enjoying many aspects of the software, along with the range of support resources that are available to you. We are lucky to have customers like you! TH Tyler H. General Manager Construction Used the software for: 6-12 months ### "Constantly Improving & Great Customer Support" March 16, 2019 4.0 Pros Customer support is very quick & thorough. There is a chat feature integrated with the software for customer support issues. It automatically creates recurring service work orders, which is nice. You can flag customer accounts as do not service, which disables your other users from scheduling work orders for those customers - this is a new feature that is going to save us thousands in unpaid bills by customers who do not pay their bills. We tried putting them on our own lists, but they sometimes still slip through the cracks. It has phone integration, which not only records calls but also has the ability to track lead sources. I can print pick lists every morning, so I can ensure my techs are fully stocked at the beginning of every day. Cons It can be kind of slow at times, although it seems to work well for the most part. In the year I've used it, we've been locked of the system for 24 hours 2-3 times. This was incredibly frustrating, and it would have been detrimental had we print paper copies of every work order. A paperless way to proactively anticipate this problem is to just download a list of pending work orders at the end of each day & to keep a list of your customers in excel or google sheets, so you can access phone numbers and addresses. It is also more geared towards flat rate pricing, which I admit is more attractive for residential customers. With commercial customers (the bulk of mine being restaurants), I could lose some of my best customers if I switched to flat rate pricing. We track our labor from the time of dispatch until the the work order is completed. If our techs look on FE to see how much time they've spent on a job, they only see the time working - not the time traveling. I've had several jobs go underpriced because a tech forgets goes by the time they see on the software. Review Source Response from Xplor Technologies April 24, 2019 Thank you for taking the time to share your thoughts with us, Tyler! We are happy to know you are utilizing the newer 'Do Not Service' feature and have found it to be a time saver, along with the other functionality you enjoy. We also understand the frustration you experienced on those occasions, and are continuously working to make improvements to our software as you alluded to. We are proud of the enhancements we have made to the stability and reliability of our platform in recent months. We appreciate your partnership and look forward to continuing to work together. WR William R. owner Construction Used the software for: 6-12 months ### "POOR service very slow response and lots of promises not kept such as when they say they will call s" September 22, 2021 1.0 Everything sounds good at first it really sounds like they want their software to work but in the end they don't run and HVAC company so they don't have real life experience. It seems the program was written by a lot of people in Pods or sections then melded together where some of the info should all be in one p\[lace its scattered with this software. Pros The sales pitch and the idea of what it can or should do. Cons Functionality, this software is to cumbersome and difficult to maneuver. If you have worked with software all your life and switch to this you will not be happy if this is the first software you have used in this industry this may be the right fit. Reason for choosing FieldEdge Sales pitch was good and thought it would work. Review Source NF Nova F. Office Manager Used the software for: ### "Not Worth the Money-Spend Extra for Something BETTER" May 15, 2014 1.0 I'm not entirely sure who recommended this software to our company President, but I feel they were either paid to promote it or they had not actually used the software themselves. I honestly do not have much good to say about this product. The pros to it are not enough to keep this around, but this decision is not up to me. If it were, I would not have bought this in the first place. PROS: \*Dispatch/Scheduling option \*Tech Support is very responsive The dispatching and scheduling option is pretty handy. While trying to set up the loo of the dispatch board is not readily obvious, once you figure it out (not help to the "manual"), it's not too bad. There is room for improvement on that side of things, but as it stands, it's good enough to be a pro. Tech support is very responsive, however, to get quality response, I'd definitely call them on the phone rather than contacting them through the internet. CONS: \*Not user intuitive \*No real user manual; Manual they provide is vague \*Webinars are minorly helpful \*Bugs in the software that hinder simple tasks \*Help Topics are below average-topics do not accurately address issues \*Does not keep accurate records of invoice history, dispatch history If you are not comfortable around computers and various software, I strongly urge you to go somewhere else. If you are used to picking apart deficiencies in computer software or are comfortable enough to figure out how to work software on your own without a manual, knock yourself out. While ESC will make your job more interesting (and by interesting, I mean figuring out a puzzle that does not make much sense. Oh and colorful word creation as you bang your head against the desk when simple things aren't working), I wouldn't call it a time-saving product. Seriously, if this is bought up because of its low price, rest assured you will spend a great deal more in administrative hours as you figure ways around the bugs in the software. Don't be a cheap bum-spend the extra coin for something that went through all the processes of software development: analysis, design, development and testing. Review Source Response from Xplor Technologies June 9, 2014 Thank you for your feedback. With a 97% satisfaction rate among 46,000 users, it's upsetting to hear about an unhappy customer. We aim to produce both user-friendly & comprehensive products addressing the needs of service companies. Are there things we can do to improve the experience? Absolutely! We continue to work closely with our customers, prospects & industry groups to identify areas to improve-resulting in regular major & minor software updates. After reviewing your account, I see you're not currently on an ESC support plan for free software updates & unlimited access to our support team. You may not be using the most current version & not taking advantage of the latest enhancements, corrections & features. We do take pride in providing cost-effective solutions with the best possible support-including an embedded user guide, online self-help, exert support staff, events, training options & more. Our goal remains to help users maximize software investments & business efficiency. GB Gene B. CEO Construction Used the software for: 1-2 years ### "Poor quality software for a premium price" September 14, 2021 1.0 The support team is generally very good, responsive and available. Our account manager is great. On the other hand, the implementation was a nightmare and the poor quality of the software is a daily impediment to our business. Pros FieldEdge had one of the most complete feature sets of all the software we evaluated Cons The overall quality of the software is very poor. I've had a 20+ year career in high tech and have managed global teams of up to 200, so I have good perspective here. There are too many issues with the software to list but they range from bad architecture to poor UI design and buggy database issues. I don't know the development team personally, but they seem very inexperienced. This, coupled with the relatively high cost compared to peers, makes this a poor choice. Reason for choosing FieldEdge broad feature set Review Source JE Janna E. Production Manager Construction Used the software for: Less than 6 months ### "Too high for too little gain" August 19, 2021 3.0 Was only a temporary move once we realized how little it offered for the price. Pros reporting is best for locations when our clients ask for a service history report! Cons Cost is high, functions are low, Service Titan works alot smoother by comparison Review Source LB Leslie B. Manager Consumer Services Used the software for: 1-2 years ### "Great platform for automating the administrative end and field tech end of a growing business. " January 15, 2020 5.0 Pros The program is very user friendly as is the onboarding process. Easy navigation within both the mobile version for our field technicians and also within the office user license on the admin side. Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks....there is usually always a better suggestion through the Help Center. Our \[SENSITIVE CONTENT HIDDEN\] has been fantastic with his responses also. He has been very helpful assisting us with custom reports and always very quick to respond to any email I send. He's definitely an asset! Cons I do feel that reporting could be a bit more interactive; I feel like there should be a way for each company to customize the data they need to see daily for reporting purposes, such as an all inclusive KPI section on the dashboard. Reason for choosing FieldEdge Honestly, it came down to various message boards with field technicians reviewing real products. Very few complaints with FieldEdge, and a large number of complaints with FE competitor programs. Review Source Response from Xplor Technologies January 17, 2020 Thank you so much for taking the time to share your feedback and suggestions with us, Leslie! SM Stdve M. President Consumer Services Used the software for: 6-12 months ### "FE by Steve Moore" October 16, 2022 5.0 Finally slowing down so we can work on better understanding , implementing and trying to get some issues worked out Pros Paperless invoicing and link to pay from invoice Cons Disappointed in the jump from ESC to FE. Several important HVAC fields N/A in FE like filter info, belt info, zone name most houses have multiple equipment zones. Onboarding seemed hurried. Pulled trigger in Jan finally got up and running March 17. Reason for choosing FieldEdge Newer product that seemed to be getting all the attention and updates Review Source Response from Xplor Technologies October 20, 2022 Hi Steve! Thank you for taking the time to provide feedback. We are so glad that you are enjoying FieldEdge! Should you need assistance with anything, please do not hesitate to contact us. We're here to help! WB Witni B. Manager Utilities Used the software for: 2+ years ### "Very pleasant and dependable" October 11, 2021 5.0 Very good experience overall with them. They are very helpful and make things easier to navigate and always willing to help and if there is a problem they are there to fix it in a well timely manner. Pros They have the best customer service. They are always making new features to try to make the software easier to use for us. Always considering our needs when building the software. Cons Would love to see an address validation when adding a new customer. Review Source JR Jordan R. Office manager Construction Used the software for: 1-2 years ### "support is the real issue " January 29, 2020 1.0 negative. have been ignored for 30 days at a time. when "help" calls no solutions are offered Pros the program could be useful if it could be ran. Cons everything takes 20 extra steps to complete support is useless techs hate it information is lost connection with quickbooks is a major issue WHAT YOU ARE SOLD IS NOT WHAT YOU GET. SUPPORT IS A JOKE NEVER FIX ISSUE UNTIL YOU ARE UPSET THEN MAKE YOU THE BAD GUY FOR BEING UPSET. they keep shoving their satisfaction rating down the throats of customers, when really people are stuck with them because they spent all this time and money on the program Review Source Response from Xplor Technologies January 30, 2020 Hi Jordan - We're disappointed to hear that we failed to meet your expectations. After escalating your feedback, we understand that you spoke with a senior member of our Customer Success team yesterday in more detail regarding these concerns. Thank you for bringing this to our attention and we hope to make things right moving forward. NB Nicki B. Office Manager Utilities Used the software for: 2+ years ### "awesome software and customer service" September 30, 2021 5.0 Pros We really enjoy using Fieldedge. The software is easy to use and has so many features. Their customer service is top notch. They answer immediately and solve any issues within the hour. We have used another program that it would take over a week to hear back. Love everything about Fieldedge. Cons I wish Fieldedge had a phone integration for our techs to call out but they are working on that. Review Source JC Jerry C. Owner Construction Used the software for: 6-12 months ### "After 6 months with FieldEdge " October 30, 2021 4.0 The on boarding was not very good. Spent a lot of time with the help desk. It has gotten a lot better since the beginning. Pros Helps bring your company into the digital age. Cons Lack of reporting customization. Wish there was a way to back up to Google calendar in case of an outage. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldEdge Cost Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) More features Review Source KS Kathie S. Dispatcher/ A/R Used the software for: ### "Kathie's Review" August 9, 2010 5.0 I would highly recommend ESC to any A/C contractor! Pros I do love the ease of this software // It is extremely "blonde friendly" // Most of it is so simple you can figure it out on your own and not have to call the help desk or anything // Works great with QB // Even my GM and Service Manager can move around in it! // We have never had any glitches during updates like with our old program // The reports are great (hard to fix if you type in anything wrong tho since you have to go thru QB to fix everything) // I've been in the office part of the A/C field for over 20 years and have used several different programs thru the years and ESC by far is the best! I highly recommend this program! // There are things i do not like but for the most part ... ESC is the best! Cons I do not like that it does not put the equipment worked on in the history! // You have to pull up the invoice and click on equipment in order to see that info // I do not like that it only prints 4 lines of history on the dispatch ticket itself // Wish it would list maintenance/agreement customers on the dispatch screen and dispatch ticket so you don't have to go from screen to screen to figure that out // Third party billing isn't so great either // Once you complete the job and delete it after the billing you can't go back and look at the invoice or print it out again until you add the job back in .. that's a pain // Wish it was easier to look up sites instead of the billing info ... That has taken me longer to train people on around our office than any of it yet ... they can't seem to get that down yet! I wish you could see more of history with materials without having to go into the invoice itself // and on dates in dispatch ... up arrow should take me UP a day .. not back a day Review Source RH Richard H. President and Electrician Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Field edge is great." April 14, 2023 5.0 I like it very much. Pros Dispatching, Field integration with quick books Invoice. Quotes and and receipts for customers. Cons We will see what ma come in the future. I am looking forward to seeing what comes up next. Reason for choosing FieldEdge We liked it. Review Source Response from Xplor Technologies April 18, 2023 Hi Richard, Thank you for taking the time to connect with us and for sharing your experience. We are happy that you are enjoying FieldEdge! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.