--- title: "FieldEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FieldEdge the right Field Service Management solution for you? Explore 314 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/111740/FieldEdge/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- FieldEdge 4.2 (314) [View alternatives](https://www.capterra.com/p/111740/FieldEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of FieldEdge Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews RC Ron C Engineering and Maintenance LeaderIndustrial Automation, 501 - 1,000 employeesUsed the software for: 1-2 years. “FieldEdge shines in connecting field service maintenance directly with real-time accounting, especially thanks to its smooth synchronization with QuickBooks.“ July 27, 2026 RS Ricky S VP World Class Maintenance Maintenance and ReliabilityFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “Synchronization delays sometimes occur when technicians work in areas with poor mobile reception (basements, isolated mechanical rooms).“ July 21, 2026 SL Sai Akshith L AssistantshipEducation Management, 51 - 200 employeesUsed the software for: I used a free trial. “FieldEdge is a robust and reliable field service management platform that significantly improves dispatch efficiency and streamlines invoicing.“ June 17, 2026 RS Ricky S VP World Class Maintenance Maintenance and ReliabilityFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “The desktop interface feels dated and could use a modern refresh.“ July 21, 2026 CD Cathy D OwnerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “FieldEdge is ecellent for sending invoices, keeping customer history and service agreements.“ August 11, 2026 SL Sai Akshith L AssistantshipEducation Management, 51 - 200 employeesUsed the software for: I used a free trial. “There is also a slight learning curve for technicians who may not be as comfortable with new technology, requiring some initial training.“ June 17, 2026 KV Kylee V ControllerFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “Fieldedge is a good option for a quick start up/implementation if you do not want to spend a lot of time getting up and running.“ September 18, 2026 CK Carl K OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Glitchy integration with accounting software, mobile app was very disappointing, time tracking was inaccurate, options and features are super basic, training did not succeed in making the launch successful, every task you try to do on field edge takes more steps than it does on the system we've been using so instead of being a time and efficiency saver, it was a boat anchor.“ March 6, 2024 ## Showing most helpful reviews Showing 1-25 of 314 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris F. Partner Tech Used the software for: I used a free trial ### "FieldEdge has been a solid weekly tool" October 29, 2026 5.0 We currently rely on FieldEdge when we are sending Friday contractor payouts from a phone. Having more than one way for a client to fund the payment means we are not stuck when someone refuses to create a new account. Contractor payouts that we used to batch on Mondays now go out the same afternoon we approve the hours. That is why I rated it the way I did. Consider covering these topics to make your review more helpful:. Pros The reason I would point a peer at FieldEdge is not a feature list — it is what happens during sending Friday contractor payouts from a phone. Having more than one way for a client to fund the payment means we are not stuck when someone refuses to create a new account. Friday reconciliation that used to take the better part of an hour now lands in about fifteen minutes. Cons Nothing meaningful to call out. FieldEdge has been a good fit for how we work and I would not change what we use it for. Review Source R Reviewer Controller Used the software for: 1-3 years ### "FieldEdge Review" September 21, 2026 3.0 Overall, Fieldedge is a good option for small, start up service companies that need a quick solution. Pros Fieldedge is a good option for a quick start up/implementation if you do not want to spend a lot of time getting up and running. Good, basic options. Cons The reporting is not good and the cost does not seem worthwhile for the experience. It has a lack of controls which makes it challenging. Review Source Cathleen D. Owner Used the software for: Less than 1 year ### "FieldEdge is not your average CRM" August 12, 2026 4.0 FieldEdge is ecellent for sending invoices, keeping customer history and service agreements. FieldEdge was built with multi-truck HVAC operations in mind rather than being just a CRM tool Pros I liked the reporting in FieldEdge. FieldEdge is a great scheduling tool and way for my clients to keep in contact with their customers. Cons I honestly don't have a complaint about FieldEdge at this time. I have heard the field employees complain about the app. This is one I'd take seriously for an HVAC company. Some technicians report the mobile experience as slow or frustrating. There are also reports of invoices or information not appearing correctly after being entered in the field. Review Source R Reviewer Recruiter Used the software for: Less than 1 year ### "Receiving field edge" August 10, 2026 4.0 Overall, my experience with FieldEdge was positive. It is a useful platform for managing field service operations, improving scheduling and organization, and keeping customer and job information in one place. Pros FieldEdge is easy to use and provides helpful tools for scheduling, dispatching, invoicing, and managing customer information. It helps streamline daily field service operations and keeps important information organized. Cons Some features can take time to learn, and the interface could be more modern and customizable. Managing larger amounts of information can also feel a little overwhelming at times. Review Source R Reviewer Engineering and Maintenance Leader Used the software for: 1-3 years ### "Highly focused on trades, sometimes rigid for industry" July 29, 2026 4.0 Good software for basic billing and field service, but the tool quickly reaches its limits when managing complex industrial maintenance and engineering workflows. Pros FieldEdge shines in connecting field service maintenance directly with real-time accounting, especially thanks to its smooth synchronization with QuickBooks. Cons The application was clearly built for residential service trades (HVAC, plumbing) and lacks flexibility for heavy industrial maintenance. Review Source R Reviewer VP World Class Maintenance Maintenance and Reliability Used the software for: 1-3 years ### "The dedicated operational tool for tracking our field service jobs" July 22, 2026 4.0 Pros FieldEdge is tailored specifically for technical maintenance operations. Scheduling technicians for renovation projects or emergency repairs is remarkably smooth. Cons The desktop interface feels dated and could use a modern refresh. Synchronization delays sometimes occur when technicians work in areas with poor mobile reception (basements, isolated mechanical rooms). Review Source R Reviewer Développeur Web Used the software for: Less than 1 year ### "Mon avis sur FieldEdge63" July 21, 2026 4.0 Pros fieldedge aide beaucoup dans la gestion des interventions et le suivi des activités terrain Tout est centralisé. Cons je n’ai pas utiliser longtemp ce logiciel pour decouvrir plus de probleme mais je pense que ses fontionnnalite sont pas facile a comprendre Review Source SAL Sai Akshith L. Assistantship Used the software for: I used a free trial ### "Robust and Reliable Field Service Management Solution" June 18, 2026 4.0 FieldEdge is a robust and reliable field service management platform that significantly improves dispatch efficiency and streamlines invoicing. It has been a valuable asset for our team. Pros FieldEdge provides a robust solution for scheduling and dispatching, which has greatly improved our operations. The seamless integration with QuickBooks is a major plus, ensuring that our financial data remains accurate and up-to-date without manual double-entry. Cons While highly effective, the mobile app occasionally experiences minor synchronization delays. There is also a slight learning curve for technicians who may not be as comfortable with new technology, requiring some initial training. Review Source R Reviewer OWNER Used the software for: Less than 1 year ### "The truth about Field Edge." April 7, 2026 1.0 My experience is not good with them. I will not recommend them to any other business owner. All I want is to get out of the two year contract at a fair price and they just want to collect full price for it. The system does not do what was promised. DO NOT GET SUCKERED IN. THEY WON'T WORK WITH YOU. Pros The system is not hard to navigate. Customer service is quick to respond but you get different answers depending on who you talk to. Cons It was very over sold by their people. They will tell you it does a great job with Quick Books. We have had nothing but problems. Customer service is not helpful as two people will give you different answers. Review Source Wayne G. Owner operator Used the software for: Less than 1 year ### "Good starter software " March 30, 2026 3.0 Good. Just not robust enough for our business great for a 3-4 man shop. I would suggest it for someone getting started with software, or someone not familiar with online record keeping. Pros It was simple design. I liked the photos of materials. I like how the mobile app didn’t have to many buttons to get lost in. Cons It didn’t offer enough systems that we need at our business size. Moved to a software that had more kpi tracking. Review Source R Reviewer Independent Distributor Used the software for: Less than 1 year ### "A great tool for the contractor with several teams in the field " January 18, 2019 3.0 This software over all has served me well and I will continue to use it . Pros I easily communicate vital instructions and resources to my teams in the field allowing me to manage multiple projects in several areas . Works great when working in storm zones where rapidly deploying subs is a must. Cons It has taken some time to effectively use this software . Review Source R Reviewer General Manager Used the software for: 3-5 years ### "Highly customizable - Field Edge, hands down, is the best out there" April 14, 2022 5.0 Excellent. I could not ask for better customer service. Specifically, \[SENSITIVE CONTENT\] our Customer Success Manager, has been great to work with. He responds quickly, is very hands on, and is overly dedicated to our team. Pros The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division Cons It would be useful if the reports could be generated in all formats Review Source DP David P. Director of Special Projects Used the software for: Less than 1 year ### "FieldEdge: A Fair Review" April 7, 2025 3.0 It was alright, getting data was kind of a pain, but that honestly could be the company that was entering the data. The old "Garbage In, Garbage Out" thing. Pros Compared to other CRMs, it's okay. It does what it is designed to do. Cons A lot less intuitive than say, ServiceTitan. Review Source Haley D. Office Manager Used the software for: 1-3 years ### "Great software for a smaller company & cost effective" March 26, 2020 4.0 Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly. Pros I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself. Cons Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation & reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.) Review Source R Reviewer Accounting Used the software for: 1-3 years ### "Field Edge Review" November 16, 2021 5.0 I like the dashboard tab for easy overall numbers of sales, quotes and marketing Pros Its easy to use and keeps everything in order. Links to QuickBooks which is helpful. I like the training modules for new employees coming in. Service is great Cons Missing features to help with receivables like statements. Review Source LW Leon W. Service Manager Used the software for: 1-3 years ### "FieldEdge is okay at a lot of things" May 7, 2024 3.0 A lot of our issues honestly probably came from the initial setup. Things weren't done properly then we could never seem to get it set up correctly afterward due to poor customer support. We left FieldEdge for ServiceTitan a few years later and never looked back. Pros Ease of use for technicians in the field and office staff. Cons Support. We got almost no support from field edge while using their software. We were often left to figure things out on our own. Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "I AM SO SORRY" September 23, 2024 3.0 Deception from the beginning (see example below). We were promised at signing a rate of 2.7% for each credit card transaction. The merchant service provider, Clearent, their owner, charged us 3.4% right off the bat. We were promised a $100 discount for the term of the contract. Ten months into the lease they tried to remove that discount, but I caught them. Deceptive company. The sales person said we would not be required to use QuickBooks, a canned program with no customization. Instead we are paying $70 for QuickBooks, which we never use. Lousy program. We are mainly leaving because of all of the flaws and difficulty using the program experience by our technicians in the field and everyone else. Now see the worst example below. Pros They offered features to help us evaluate performance and clients. Cons Deceptive practices. We were told we would pay 2.7% using Clearent, FieldEdge's owners, but they charged us 3.4% right off the bat. They never admit to weaknesses in the program, but blame the user for not doing it right. Without empathy for our problems, they could not help us. See below for biggest disappointment. Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "Fieldedge misrepresents " September 27, 2024 1.0 Misrepresented what their platform could do. Refused to give a trial demo unlike other platforms. Told that it worked even better than Housecall Pro, it does not. When asked to cancel; because sales representative lied about what platform could do; Fieldedge instead told our company it was our disconnect and we signed a contract. FYI it turns out the contract does say they will give a trial demo, but it turns out it is not offered except for a few elite customers. Pros Platform looks glossy and professional. Cons Hard to navigate for both technicians/office staff. Platform does NOT allow office staff to access jobs. Platform frequently locks out technicians and office staff. Fieldedge does NOT have a solution for this. Review Source Josh R. Owner Used the software for: Less than 1 year ### "A scam, don't trust this company" January 17, 2022 1.0 This company has no customer service whatsoever in their onboarding department. They kept promising things to keep us trying to use them, and then they wouldn't deliver. Pros I liked everything they told me about it. Sadly none of it was fulfilled. Cons They broke every part of the agreement we made and still decided to keep my onboarding fees of $1500 after telling me I'd get a full refund, after ghosting me for months and not pulling any usable data from Service Titan. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Oversold and Under Delivered" November 23, 2018 1.0 I was excited about the potential good F.E. could do for us, but we had a bad customer service experience at every turn. Their product may work great, but I wasn't willing to deal with the people and processes in order to get through the on-boarding. The first issue we had was over something simple. We asked to wait to on-board for one month, but they started calling and emailing us the day after we agreed to sign up. The cc processing company even started calling and bugging us to get started before it was time. When we did start on-boarding I got a rep that I honestly just didn't pair up with very well. IMHO he was more interested in hearing his own voice and talking over us than listening or working with us. He had to get his opinion in, even when it was not solicited. The training videos were also terrible and lacking with regards to real world use. It was more of a features tour with regards to the mobile app. Lastly, they were in charge of converting info from our current CRM to theirs and they couldn't even convert a PDF to an Excel file. I was beyond irritated at that point. We paid for a setup and we have to do the file conversions too? That was the final straw for me. I cancelled the plan before we finished on-boarding and to this day they have not returned any of the on-boarding or first months fees. Buyer Beware with these people! Pros Potential features for maintenance plans and quoting equipment. Cons We never finished the setup / on-boarding so I couldn't say. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Action Office Manager " March 24, 2025 5.0 I've had the best experience with FieldEdge. Anytime I have issues, their representatives are always quick to respond and help out. Pros I love how easy it is to use, and how easy it is for our technicians to use. Cons When they make changes, they do not train their customers on the changes. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Glitchy, overpriced and a complete disappointment" March 7, 2024 1.0 I thought that Field Edge would help us to get an "edge" in our "field" but instead it was more like we were sidelined on the edge of the field watching everyone else still enjoying the game. The training did not succeed in helping us to have a successful launch at all, I don't think there was one smooth thing about the launch overall. This product resulted in countless hours of lost productivity along with what I feel was a total rip off to the tune of $8000. We pulled the plug within two weeks of our live launch because it was obvious we would be out of business using this software and despite pleas for a fair termination fee, we were charged nearly the full amount left for the YEAR! Pros There was really nothing that stood out after using the software that lessened the disappointments and issues we had. Cons Glitchy integration with accounting software, mobile app was very disappointing, time tracking was inaccurate, options and features are super basic, training did not succeed in making the launch successful, every task you try to do on field edge takes more steps than it does on the system we've been using so instead of being a time and efficiency saver, it was a boat anchor. Review Source KH Kelley H. Office Assistant Used the software for: 3-5 years ### "FieldEdge is a great tool!" January 16, 2020 5.0 We have decreased the time we are waiting to be paid and reduced our overall outstanding invoices. We have increased productivity, reduced costs, and are now tracking jobs. Pros As a user who started at my company after FieldEdge was already in place, I can honestly say that FieldEdge was very easy to learn. It is user friendly and the basics can be picked up very quickly. For the more seasoned user, it has more intricate features & applications that you can utilize for your specific needs. Our technicians invoice & collect in the field and with the Quickbooks integration, it helps keep our outstanding invoices to a minimum. FieldEdge provides a live chat feature, which is a great tool. The Reps are very friendly and knowledgeable and super quick to respond! Each user can customize their settings to maximize the ease of use. For instance, I like to have my service tech dispatch board as my default since I am managing that board more closely than my estimator, apprentice or office boards. You can easily toggle between them but it is great to have just the ones I need on top. You can assign priority flags to calls to give quick at-a-glance visual markers. This is great when we have calls that can be interchanged between techs with the same skill sets, which can also be assigned in FieldEdge. The Do Not Service feature is another great tool that has allowed us to prevent accidental scheduling on accounts that we do not wish to service. All in all, it is a great tool that can be as simple or complex as you want it to be. Cons We have had a few instances over the past year with the software being down, but frankly, at least 2 of those times it was a Microsoft issue, not specially FieldEdge. There are times that FieldEdge runs slowly, but for the most part, it is a stable platform. We have had a couple issues with licensing error messages when trying to add additional uses on our account, but they were quickly resolved and corrected with a call in to the team. Review Source Tyler H. General Manager Used the software for: Less than 1 year ### "Constantly Improving & Great Customer Support" March 20, 2019 4.0 Pros Customer support is very quick & thorough. There is a chat feature integrated with the software for customer support issues. It automatically creates recurring service work orders, which is nice. You can flag customer accounts as do not service, which disables your other users from scheduling work orders for those customers - this is a new feature that is going to save us thousands in unpaid bills by customers who do not pay their bills. We tried putting them on our own lists, but they sometimes still slip through the cracks. It has phone integration, which not only records calls but also has the ability to track lead sources. I can print pick lists every morning, so I can ensure my techs are fully stocked at the beginning of every day. Cons It can be kind of slow at times, although it seems to work well for the most part. In the year I've used it, we've been locked of the system for 24 hours 2-3 times. This was incredibly frustrating, and it would have been detrimental had we print paper copies of every work order. A paperless way to proactively anticipate this problem is to just download a list of pending work orders at the end of each day & to keep a list of your customers in excel or google sheets, so you can access phone numbers and addresses. It is also more geared towards flat rate pricing, which I admit is more attractive for residential customers. With commercial customers (the bulk of mine being restaurants), I could lose some of my best customers if I switched to flat rate pricing. We track our labor from the time of dispatch until the the work order is completed. If our techs look on FE to see how much time they've spent on a job, they only see the time working - not the time traveling. I've had several jobs go underpriced because a tech forgets goes by the time they see on the software. Review Source R Reviewer owner Used the software for: Less than 1 year ### "POOR service very slow response and lots of promises not kept such as when they say they will call s" September 27, 2021 1.0 Everything sounds good at first it really sounds like they want their software to work but in the end they don't run and HVAC company so they don't have real life experience. It seems the program was written by a lot of people in Pods or sections then melded together where some of the info should all be in one p\[lace its scattered with this software. Pros The sales pitch and the idea of what it can or should do. Cons Functionality, this software is to cumbersome and difficult to maneuver. If you have worked with software all your life and switch to this you will not be happy if this is the first software you have used in this industry this may be the right fit. 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