--- title: "FieldEdge Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FieldEdge Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/111740/FieldEdge/" page_type: "product" language: "en" --- # FieldEdge Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FieldEdge ## What is FieldEdge? The field service management software to run your entire business is the one that the owner, office staff and technicians actually find helpful! Save 20+ hours/week with a seamless QuickBooks integration - no more double entry! Our mobile app gives technicians all the information they need to provide great customer service and be more efficient on-site. Less hassle and more control, FieldEdge is the ultimate field service software to connect your team in the office and field. ## What is FieldEdge used for? [HVAC](https://www.capterra.com/hvac-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Top alternative Featured Overall rating Based on 312 user reviews Reviews sentiment Positive 79% Neutral 10% Negative 11% Pros & cons Efficient dispatching and scheduling Responsive knowledgeable support team Recurring technical bugs and glitches Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FieldEdge?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.xplortechnologies.com/&name=FieldEdge) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FieldEdge 4.2 (312) VS. [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (312) Ease Of Use 4.4 (490) Value For Money 3.9 (186) Value For Money 4.3 (483) Customer Service 4.4 (306) Customer Service 4.5 (486) ## FieldEdge alternatives [4.3 (339)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.6 (1,475)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (2,743)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/111740/FieldEdge/alternatives/) ## FAQs about FieldEdge Overview ### What problems does FieldEdge solve? FieldEdge solves paper-heavy dispatching, slow work-order assignment, missed billing, and poor visibility into technician status by centralizing scheduling, mobile invoicing, payments, customer history, and QuickBooks syncing. HVAC, plumbing, locksmith, and other field service teams—especially dispatchers, office managers, technicians, and owners—benefit from faster workflows, fewer manual handoffs, and tighter collections. Answer based on 167 reviews Overview ### Which roles and teams benefit most from FieldEdge? FieldEdge is most used by office managers, dispatchers, and service managers who coordinate scheduling, technician dispatch, invoicing, and customer communication. Owners, presidents, and general managers rely on it for operational visibility, profitability, and workflow control, while accounting and finance teams use it to manage billing, payments, and financial oversight. Answer based on 289 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is FieldEdge built for? FieldEdge is designed for small service businesses, with 98% of reviewers from small businesses and the largest industry shares in Construction and Consumer Services at 37% each. It serves HVAC, plumbing, electrician, locksmith, and appliance repair companies, with limited use among midsize and enterprise firms at 1% each. Answer based on 308 reviews Features and Usability ### What are the key features of FieldEdge? FieldEdge includes core field service features like dispatch management, drag-and-drop scheduling, work order management, and invoice management. Differentiating capabilities include QuickBooks integration, mobile invoicing with payment collection in the field, customer history and service history, plus reporting dashboards that help track technician activity, jobs, and profitability. Answer based on 137 reviews Integrations ### Which third-party tools and platforms does FieldEdge integrate with? FieldEdge integrates with QuickBooks Online, QuickBooks Desktop, QuickBooks Enterprise, and QuickBooks Online Advanced for accounting, plus Xplor Pay for payments. Reviewer mentions also confirm Podium and Profit Rhino, while the catalog adds tools such as DocuSign and Mailchimp. FieldEdge connects to 10 third-party platforms. Answer based on 38 reviews Getting Started and Support ### How easy is it to onboard and train a team on FieldEdge? FieldEdge offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say office staff, dispatchers, and new hires usually learn basic tasks quickly, often within days. Admins, accounting users, and teams adopting advanced workflows need more time, and some report inconsistent onboarding quality or outdated training materials. Answer based on 66 reviews Getting Started and Support ### What customer support options does FieldEdge offer, and how do users rate the experience? FieldEdge offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Many users describe support as responsive, friendly, and helpful during setup and daily questions, with chat often resolving issues quickly. Some users report inconsistent answers, callback delays, weak onboarding, and support quality that declined after implementation. Answer based on 137 reviews Features and Usability ### Is FieldEdge easy to use? FieldEdge feels easy to learn for many office teams and dispatchers, especially after setup and training. Many users like the clear workflow, customizable screens, and QuickBooks connection, while some technicians and less technical staff find parts of the interface less intuitive and certain tasks more complicated than expected. Answer based on 68 reviews Features and Usability ### How well does FieldEdge handle invoicing? FieldEdge handles invoicing well for many service businesses, especially teams that bill and collect payments from the field. Users often like mobile invoicing, customizable invoice forms, and QuickBooks syncing, though some report issues with invoice history, editing limits, credit card steps, and occasional billing or cost-tracking problems. Answer based on 58 reviews ## Pros and Cons Efficient dispatching and scheduling 88% positive reviews out of 33 Most reviewers find dispatch management streamlines scheduling, enables real-time updates, and simplifies work order handling. Recurring technical bugs and glitches 55% negative reviews out of 58 Some reviewers find bugs and issues disrupt workflow, cause crashes, and remain unresolved for extended periods. Chris M. Lead Service Technician, 2 - 10 employees. "What i liked the least about FieldEdge is there are still some bugs with the software that need to be fixed" Responsive knowledgeable support team 89% positive reviews out of 27 Most users report staff support is prompt, helpful, and consistently resolves questions or technical concerns quickly. Extensive customizable feature set 92% positive reviews out of 26 Most reviewers describe features as highly customizable, frequently updated, and adaptable for diverse business needs. ## Features AI summary Based on 3,952 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) FieldEdge supports all three of the features reviewers value most: **Mobile Access**, **Scheduling**, and **Billing & Invoicing**. Together, these capabilities help businesses manage field work from anywhere, assign jobs more efficiently, and handle customer billing with fewer delays, allowing teams to stay organized and keep service operations moving smoothly. Mobile Access 4.1 (22) 68.18% of 22 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.1 (29) 65.52% of 29 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Service History 3.9 (18) 77.78% of 18 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Calendar Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Work Order Management 3.5 (20) 85.00% of 20 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Billing & Invoicing 3.6 (24) 58.33% of 24 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers FieldEdge 108 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Change Order Management: Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs - Chat/Messaging: Communicate using direct chat or messages within the system - Checklists: An itemized to do list that can be edited as tasks are completed - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Cost Database: Collection of data related to the costs associated with various items, products, services, or activities - Cost Estimating: Forecast the cost and resources required to complete a project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customer Service Management: Manage relationships with customers and address customer concerns - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Driver ETA: Generate estimated arrival times for drivers to keep back office or customers informed - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - File Storage: Store and access documents, forms, and photos in one centralized place - For Commercial and/or Industrial Electrical Contractors: Primarily serving commercial or industrial locations needing electrical work - For General Contractors: Intended to be used by general contractors - For HVAC Companies: Software designed specifically for HVAC companies - For Locksmiths: Software is designed specifically for use of locksmith companies - For Plumbing Industry: Serving plumbing industry professionals - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Signature Capture: Capture signatures via mobile devices - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Price and Cost Calculations: Calculate rule-based prices for a product/service - Prioritization: Arrange tasks based on the level of priority or urgency - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Purchase Order Management: Create, send, and track purchase orders and their statuses - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (212) 3.9 Based on 212 reviews ## Pricing Value for money 3.9 (186) Select Custom Quote Available It includes: - Dispatching - Booking - Scheduling - Digital agreements - Quote - Customer Management - Pricebook Premier Custom Quote Available It includes: - Advanced Dispatching - Custom Quotes - Service agreements - 10 Reports - Mobile App Elite Custom Quote Available It includes: - Create Unlimited Reports - Call Recording - 2-Way Texting - Customer Portal - Field Services Academy Value for money 3.9 (186) 3.9 Based on 186 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Podium](https://www.capterra.com/p/164285/Podium/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (306) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (306) 4.4 Based on 306 reviews ## User reviews Overall rating 4.2 Based on 312 reviews Filter by rating 5(165) 4(82) 3(32) 2(9) 1(24) Mentioned topic Sorted by most recent CD Cathy D. Owner Accounting ### "FieldEdge is not your average CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 11, 2026 FieldEdge is ecellent for sending invoices, keeping customer history and service agreements. FieldEdge was built with multi-truck HVAC operations in mind rather than being just a CRM tool Pros I liked the reporting in FieldEdge. FieldEdge is a great scheduling tool and way for my clients to keep in contact with their customers. Cons I honestly don't have a complaint about FieldEdge at this time. I have heard the field employees complain about the app. This is one I'd take seriously for an HVAC company. Some technicians report the mobile experience as slow or frustrating. There are also reports of invoices or information not appearing correctly after being entered in the field. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bhawna D. Recruiter Computer Software ### "Receiving field edge" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 9, 2026 Overall, my experience with FieldEdge was positive. It is a useful platform for managing field service operations, improving scheduling and organization, and keeping customer and job information in one place. Pros FieldEdge is easy to use and provides helpful tools for scheduling, dispatching, invoicing, and managing customer information. It helps streamline daily field service operations and keeps important information organized. Cons Some features can take time to learn, and the interface could be more modern and customizable. Managing larger amounts of information can also feel a little overwhelming at times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Ron C. Engineering and Maintenance Leader Industrial Automation ### "Highly focused on trades, sometimes rigid for industry" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 27, 2026 Good software for basic billing and field service, but the tool quickly reaches its limits when managing complex industrial maintenance and engineering workflows. Pros FieldEdge shines in connecting field service maintenance directly with real-time accounting, especially thanks to its smooth synchronization with QuickBooks. Cons The application was clearly built for residential service trades (HVAC, plumbing) and lacks flexibility for heavy industrial maintenance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Ricky S. VP World Class Maintenance Maintenance and Reliability Facilities Services ### "The dedicated operational tool for tracking our field service jobs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 21, 2026 Pros FieldEdge is tailored specifically for technical maintenance operations. Scheduling technicians for renovation projects or emergency repairs is remarkably smooth. Cons The desktop interface feels dated and could use a modern refresh. Synchronization delays sometimes occur when technicians work in areas with poor mobile reception (basements, isolated mechanical rooms). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Sebastien T. Développeur Web Higher Education ### "Mon avis sur FieldEdge63" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 14, 2026 Pros fieldedge aide beaucoup dans la gestion des interventions et le suivi des activités terrain Tout est centralisé. Cons je n’ai pas utiliser longtemp ce logiciel pour decouvrir plus de probleme mais je pense que ses fontionnnalite sont pas facile a comprendre Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Sai Akshith L. Assistantship Education Management ### "Robust and Reliable Field Service Management Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 17, 2026 FieldEdge is a robust and reliable field service management platform that significantly improves dispatch efficiency and streamlines invoicing. It has been a valuable asset for our team. Pros FieldEdge provides a robust solution for scheduling and dispatching, which has greatly improved our operations. The seamless integration with QuickBooks is a major plus, ensuring that our financial data remains accurate and up-to-date without manual double-entry. Cons While highly effective, the mobile app occasionally experiences minor synchronization delays. There is also a slight learning curve for technicians who may not be as comfortable with new technology, requiring some initial training. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Joshua M. OWNER Construction ### "The truth about Field Edge." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 April 1, 2026 My experience is not good with them. I will not recommend them to any other business owner. All I want is to get out of the two year contract at a fair price and they just want to collect full price for it. The system does not do what was promised. DO NOT GET SUCKERED IN. THEY WON'T WORK WITH YOU. Pros The system is not hard to navigate. Customer service is quick to respond but you get different answers depending on who you talk to. Cons It was very over sold by their people. They will tell you it does a great job with Quick Books. We have had nothing but problems. Customer service is not helpful as two people will give you different answers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WG Wayne G. Owner operator Electrical/Electronic Manufacturing ### "Good starter software " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 March 28, 2026 Good. Just not robust enough for our business great for a 3-4 man shop. I would suggest it for someone getting started with software, or someone not familiar with online record keeping. Pros It was simple design. I liked the photos of materials. I like how the mobile app didn’t have to many buttons to get lost in. Cons It didn’t offer enough systems that we need at our business size. Moved to a software that had more kpi tracking. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Needed more than service management. Also wanted to mange projects Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP David P. Director of Special Projects Construction ### "FieldEdge: A Fair Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 4, 2025 It was alright, getting data was kind of a pain, but that honestly could be the company that was entering the data. The old "Garbage In, Garbage Out" thing. Pros Compared to other CRMs, it's okay. It does what it is designed to do. Cons A lot less intuitive than say, ServiceTitan. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reasons for choosing FieldEdge Cost savings, and the reps were persistent Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Amy J. Office Manager Construction ### "Action Office Manager " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2025 I've had the best experience with FieldEdge. Anytime I have issues, their representatives are always quick to respond and help out. Pros I love how easy it is to use, and how easy it is for our technicians to use. Cons When they make changes, they do not train their customers on the changes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/111740/FieldEdge/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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