# Page 2 | FieldEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is FieldEdge the right Field Service Management solution for you? Explore 307 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/111740/FieldEdge/reviews

---

FieldEdge

4.2 (307)

[View alternatives](https://www.capterra.com/p/111740/FieldEdge/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated May 28th, 2026

# Page 2 - Reviews of FieldEdge

## Showing most helpful reviews

Showing 26-50 of 307 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Joshua M.  
OWNER  
Construction  
Used the software for: 6-12 months

### "The truth about Field Edge."

April 1, 2026

1.0

My experience is not good with them. I will not recommend them to any other business owner. All I want is to get out of the two year contract at a fair price and they just want to collect full price for it. The system does not do what was promised. DO NOT GET SUCKERED IN. THEY WON'T WORK WITH YOU.

Pros

The system is not hard to navigate. Customer service is quick to respond but you get different answers depending on who you talk to.

Cons

It was very over sold by their people. They will tell you it does a great job with Quick Books. We have had nothing but problems. Customer service is not helpful as two people will give you different answers.

Review Source

WG

Wayne G.  
Owner operator  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Good starter software "

March 28, 2026

3.0

Good. Just not robust enough for our business great for a 3-4 man shop. I would suggest it for someone getting started with software, or someone not familiar with online record keeping.

Pros

It was simple design. I liked the photos of materials. I like how the mobile app didn’t have to many buttons to get lost in.

Cons

It didn’t offer enough systems that we need at our business size. Moved to a software that had more kpi tracking.

Switched from

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)

Needed more than service management. Also wanted to mange projects

Review Source

AJ

Amy J.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Action Office Manager "

March 21, 2025

5.0

I've had the best experience with FieldEdge. Anytime I have issues, their representatives are always quick to respond and help out.

Pros

I love how easy it is to use, and how easy it is for our technicians to use.

Cons

When they make changes, they do not train their customers on the changes.

Review Source

SAL

Sai Akshith L.  
Assistantship  
Education Management  
Used the software for: I used a free trial

### "Robust and Reliable Field Service Management Solution"

June 17, 2026

4.0

FieldEdge is a robust and reliable field service management platform that significantly improves dispatch efficiency and streamlines invoicing. It has been a valuable asset for our team.

Pros

FieldEdge provides a robust solution for scheduling and dispatching, which has greatly improved our operations. The seamless integration with QuickBooks is a major plus, ensuring that our financial data remains accurate and up-to-date without manual double-entry.

Cons

While highly effective, the mobile app occasionally experiences minor synchronization delays. There is also a slight learning curve for technicians who may not be as comfortable with new technology, requiring some initial training.

Review Source

CM

Chris M.  
Lead Service Technician  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "FieldEdge review "

February 5, 2025

4.0

Overall my experience with FieldEdge was satisfactory. I was pleased with how it performed and it was relatively easy to use

Pros

What i liked about FieldEdge the most is the easy to use design and functionality.

Cons

What i liked the least about FieldEdge is there are still some bugs with the software that need to be fixed

Review Source

AMA

ANNE MARIE A.  
OWNER  
Construction  
Used the software for: 2+ years

### "AVIS PLUMBING AND AC INC"

March 1, 2025

5.0

EASY TO USE. GREAT SUPPORT \[sensitive content hidden\] IS THE BEST

Pros

EASY TO USE AND CONVENIENT SUPPORT BEEN USING THE PRODUCT FOR YEARS

Cons

NOTHING LOVE THE PRODUCT HAD IT FOR HHEARS

Review Source

LA

Lisa A.  
Office Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Fieldedge misrepresents "

September 24, 2024

1.0

Misrepresented what their platform could do. Refused to give a trial demo unlike other platforms. Told that it worked even better than Housecall Pro, it does not. When asked to cancel; because sales representative lied about what platform could do; Fieldedge instead told our company it was our disconnect and we signed a contract. FYI it turns out the contract does say they will give a trial demo, but it turns out it is not offered except for a few elite customers.

Pros

Platform looks glossy and professional.

Cons

Hard to navigate for both technicians/office staff. Platform does NOT allow office staff to access jobs. Platform frequently locks out technicians and office staff. Fieldedge does NOT have a solution for this.

Alternatives considered

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)

Reason for choosing FieldEdge

We liked they could intergrate with quickbooks.

Switched from

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)

Told by Fieldedge it would do everything housecall does and also integrate with quickbooks.

Review Source

EK

Ernie K.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "I AM SO SORRY"

September 19, 2024

3.0

Deception from the beginning (see example below). We were promised at signing a rate of 2.7% for each credit card transaction. The merchant service provider, Clearent, their owner, charged us 3.4% right off the bat. We were promised a $100 discount for the term of the contract. Ten months into the lease they tried to remove that discount, but I caught them. Deceptive company. The sales person said we would not be required to use QuickBooks, a canned program with no customization. Instead we are paying $70 for QuickBooks, which we never use. Lousy program. We are mainly leaving because of all of the flaws and difficulty using the program experience by our technicians in the field and everyone else. Now see the worst example below.

Pros

They offered features to help us evaluate performance and clients.

Cons

Deceptive practices. We were told we would pay 2.7% using Clearent, FieldEdge's owners, but they charged us 3.4% right off the bat. They never admit to weaknesses in the program, but blame the user for not doing it right. Without empathy for our problems, they could not help us. See below for biggest disappointment.

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Jobber lacked features we needed to evaluate performance and clients.

Review Source

Response from Xplor Technologies

September 23, 2024

Hi Ernie, Thank you for taking the time to share your feedback with us. The pros and the cons were helpful to us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We look forward to connecting with you soon.

RS

Rodney S.  
Service Manager  
Construction  
Used the software for: Less than 6 months

### "FieldEdge Save Your Time"

April 19, 2024

1.0

Once again save your time because they can't perform to provide you what you were presented. They obviously put all their time and effort into the presentation to trap you and once you terminated your previous software you would have to move forward with them. Lot's of misleading cost structure and several different companies to deal with for signatures, payments, etc. Just a complete fraud

Pros

Great sales presentation, however it can't perform to the standards of what they are selling.

Cons

The Sales presentation would be great if when implemented it would actually work. It doesn't and they oversell what and how they can perform. Upon launch after 5 months of implementation we couldn't process a customer payment which is fundamental and elementary.

Review Source

Response from Xplor Technologies

September 23, 2024

Hi Rodney, Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We look forward to connecting with you soon.

RN

Robin N.  
CEO  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Fieldedge is a bad bet"

September 8, 2022

1.0

The tech they hire are nothing but phone answering receptionist. None of them are trained on the product. they don't even know where to direct you to installed their apps. they hire these kids out of school with no IT training and expect them to support their customers. I have a BS degree in IT and been in the field for 30 years. these kids has no knowledge in the IT world. the can BS the non IT people but when they hit someone knowledgeable in the field they state they have to have someone to call back. 3 to 5 business day later still no call. I have now been waiting for about 3 weeks to get me connector work with QB. that mean no billing info or Payroll info going to QB. I have my personally doing excel sheets for payroll. But they still expect to get their payment. I just received a call from \[SENSITIVE CONTENT\] that told me I need to be nicer to the tech that is wasting my time because he is lacking training on the product. I told him he needs to get better training because your customer are paying their personally to talk with him and spend dollars doing manual excel sheets for payroll

Pros

not much. None of there modules live up to exceptions. falls short on all of the product.

Cons

The software has a connector app that must be running on another box and it goes off line every time the software has an upgrade. then I have to spend the next two days trying to get the fieldedge tech on the phone. The product must be installed by the fieldedge tech because they must enter a code and password.

Reason for choosing FieldEdge

just started my review

Review Source

Response from Xplor Technologies

September 22, 2022

Hi Robin, Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We look forward to connecting with you soon.

FW

Frankie W.  
Secretary  
Consumer Services  
Used the software for: 2+ years

### "Fieldedge is a great dispatching / field management software "

April 15, 2022

5.0

We have gone from pen and paper dispatching which has help to improve our daily business operations. Being able to take the call, dispatching the job and completion has become so much easier for everyone.

Pros

This product is easy to learn and use. It has improved our daily operations by having this program tremendously from taking the call all the way to completing the job.

Cons

The alerts are difficult to clear at times. We have also had issues with losing a customer's signature. We also have difficulty with invoicing for jobs that we take a deposit on to begin the work.

Reason for choosing FieldEdge

After reviewing the product and having been shown tutorials, the product seemed the easiest to use and more cost effective.

Review Source

RE

Ryan E.  
Sales & Inventory Management  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Be Thorough with Onboarding"

May 8, 2020

2.0

Our contact with our onboarding agent was abysmal from day one. Receiving a response typically took 2-3 days or up to a week unless we made multiple attempts. It came to a point where I started keeping track of when and how many times I contacted them before I received a response. Responses were frequently, "I'll get back to you on that" with no follow up. I also kept a list of questions they never answered. We were advised by our FieldEdge salesperson to switch to Quickbooks Online before signing up with FieldEdge for ease of use. When data was transferred from QBO to FE, NONE of the costs for our 2400 items in the system transferred over. Sales prices carried over just fine. Each time we do a quote or invoice, if we want to track profitability or markup on items sold, we literally need to look up each individual item and manually enter its cost. We are six months into using this software, and we have had this issue escalated to a different department, escalated to a different team, escalated to their Tier 3 development team, you name it, yet the problem persists. "It seems we have encountered a bug" We have been offered discounts because of this issue, but honestly, if we hadn't invested so many thousands of hours and tens of thousands of dollars into this software, I would be happy to pull the plug.

Pros

The dispatch board is nice, techs can update their work orders and we can see their status in real time (generally).

Cons

LEARNING CURVE - DO NOT underestimate how much time you will need to learn this software We seem to be an outlier since most reviews rave about their customer service, but our onboarding agent was less than responsive to our questions and attempts to contact him, and he definitely did not provide us with adequate information or learning tools. If you have concerns, make sure they are addressed in a timely manner before you make your final decision, otherwise they may never be addressed. It is VERY expensive per month per user. Our business is open 7am-5pm. Their support team has a habit of calling between 5pm and 8pm, but never when we are actually in the office to answer calls.

Reason for choosing FieldEdge

FieldEdge didn't require a contract. It cost SIGNIFICANTLY more per month than all of their competitors, but the idea that we wouldn't be locked into a contract was appealing. Now we feel that because of how long we have spent trying to learn how to use this software, and the money we have invested, it would be throwing tens of thousands of dollars out the window to switch to something else.

Review Source

Response from Xplor Technologies

May 13, 2020

Hi Ryan - We are really disappointed to hear that this was your experience with onboarding and we certainly hold ourselves to higher standards than what you described here. A member of the Customer Success team will be reaching out to you to talk through these concerns in more detail. We truly value your honest feedback and will be sure to pass it along to the appropriate teams so we can continue to make improvements in these areas.

ME

Meredith E.  
Director  
Construction  
Used the software for: 1-2 years

### "TeamWork Works!"

October 13, 2022

4.0

they are one of our most important partners in this business and we deeply appreciate their expertise.

Pros

The LIVE Humans who are there to help when we don't understand someting.

Cons

The training videos are outdated and often don't answer the question I'm asking. But, more important FieldEdge's partnership with Clearent causes us significant problems. Clearent is dishonest about who they are and in competent at what they do.

Reason for choosing FieldEdge

Our team felt it was the better option and the best value for the cost.

Review Source

Response from Xplor Technologies

October 20, 2022

Hi Meredith! Thank you for taking the time to provide feedback. We will be sure to share your experience with our team. Thank you for the wonderful testimonial!

AB

Angie B.  
SERVICE DISPATCHER  
Construction  
Used the software for: 2+ years

### "\[SENSITIVE CONTENT HIDDEN\] is the best!"

September 22, 2021

4.0

I think over all this program/ software is good it is not the greatest one out there yet \[SENSITIVE CONTENT HIDDEN\] is fantastic, we appreciate all she does!

Pros

I have been using this for almost 2 years now at my company and there are somethings that it would do to make it better. The thing that I like the most is the fact that it remains me to call the customer when their maintenance is due.

Cons

I think the system could be better by creating a Mach maintenance (QUOTE) plan to send to the customers to show them what will be their plan with pricing and have them electronically sign the agreement with accept or decline option, as well as the system take off the % off the plan when scheduled.

Review Source

CC

Cheryl C.  
Office / Field Manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Business owner"

August 3, 2023

5.0

Scheduling and Dispatching and Invoicing.

Pros

Integrations were very simple. Helpful FieldEdge Tech Staff made this process easy.

Cons

Customer Service when I have a question to get an answer to help me better use the software, I think the got to questions within customer service can be time consuming. If I do not communicate they way that the help area of the software layout is then I am looking too long for an answer.

Reason for choosing FieldEdge

Ease of use and much better pricing for what I am getting.

Review Source

Response from Xplor Technologies

September 18, 2023

Thank you so much for this review and also the feedback for our customer support!

VR

Verified Reviewer  
Owner  
Construction  
Used the software for: 2+ years

### "FieldEdge great for small to medium sized companies"

November 22, 2019

4.0

Fieldedge helped streamline our company and operations substantially from our paper invoice and reporting previously. The basic functions were easy enough to train someone on in a day. Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding.

Pros

Ease of learning curve on basic functions was very manageable scheduling is straightforward and can be accomplished with a few simple clicks researching a customers history is an integrated tool and very easy to navigate

Cons

Overall the software seems a bit dated some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers.

Alternatives considered

[Markate](https://www.capterra.com/p/173150/Markate/)

Reason for choosing FieldEdge

Fieldegde provided a package deal that also included some business coaching and financial guidance that made the total package very attractive.

Review Source

Response from Xplor Technologies

December 4, 2019

Thank you for providing your feedback, we always appreciate our customers letting us know how we can further help them! If you contact your Customer Success Manager they will be more than happy help you troubleshoot this issue.

JW

Jacki W.  
Director of Operations  
Consumer Services  
Used the software for: 2+ years

### "We find FieldEdge Essential to Operate our business efficiently"

October 13, 2022

5.0

Pros

We like the ease of using the software. New software upgrades seem very seamless. The Online Support is PHENOMENAL!!!! Support is ALWAYS friendly, attentive, patient, thorough, and FAST!!! They sitkc with me and follow-thru until my issue is resolved or questions answered.

Cons

I used to be able to manage the desktop software from my phone just by logging into my office account. It doesn't work anymore. I KNOW it was likely not designed that way, but it was EXTREMELY helpful when I was outside the office to hop in and do most anything I needed to!!!!! PLEASE correct it :)

Review Source

Response from Xplor Technologies

October 20, 2022

Hi Jacki! Thank you for the wonderful testimonial! We are so glad that you are enjoying FieldEdge! We will share your feedback with our team. Please do not hesitate to connect with us if you need anything. We're here to help!

BW

Bobby W.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Perhaps it will improve in the near future"

September 18, 2020

3.0

FieldEdge overall is trying to be relevant but they may have grown too fast to create an actually well thought out and functional product. They charge for their product as if they are #2 (just after service titan). Unfortunately they aren't even in the top 5 for service products. They really need a moment of humility to really step back and humbly critique their own product and then spend the following 6 months fixing all the absurd limitations they've built into it.

Pros

The product has a few nice features. The dispatch board is nice in that it shows when a technician is traveling to an appointment, working or completed. The membership section is decent as well.

Cons

The product is not designed very well and the onboarding staff \[SENSITIVE CONTENT HIDDEN\] seems more concerned with defending the product versus attentively listening and understanding folks who work in the industry day in and day out. As such, I'm not certain that proper feedback is flowing through to the developers as some of the features of the product are simply not well designed nor flexible. For example: - you cannot click on a time slot in the dispatch board to initiate a scheduled work order/job. - when you e-mail a quote to a customer the customer has no way of approving that work order. They simply have to respond to the e-mail saying that they agree to the estimate. Every single solitary competitor of theirs including very small companies have the ability to do this (jobber, housecallpro, service fusion, service titan, mhelpdesk, you name it). - You have no way of copying an existing estimate to another customer. Again, it's almost certain the folks developing the product are in the dark on how important these basic functionalities are (and again, literally every competitor has this capability). Their response? You can use assemblies. Nope - that doesn't resolve the problem. - You are unable to create new employees in fieldedge. The only way you can create users is based on full time employees you have built in quickbooks. HUH?? Yes, i'm serious. Therefore, if you have a contractor (who is not an FTE) you will have to build him in quickbooks as a W2 employee.

Review Source

LO

Louis O.  
President  
Construction  
Used the software for: 2+ years

### "Great Staff and Growing Platform"

May 4, 2020

3.0

Overall the team at Fieldedge is willing to work with you which is something you don't often find when working with a vendor. They are flexible, friendly and generally pleasant to work with, which helps make up for some of what the service may lack. There are plenty of options out there but if you're looking for a partner instead of a rigid behemoth, Fieldedge is a great choice.

Pros

The system is relatively simple to use and the support staff is almost always fantastic to work with. Grace, my CSM is practically a member of our team and goes way above and beyond to help us with anything we need. She's a big part of the reason why we're still with this system.

Cons

Reporting leaves a lot to be desired, and overall, the system needs polishing along with a heavier, more focused approach to developing from the end user's needs. I feel like they'd gain 10x the insight into how to measurably improve the product if they spent some time with a company who uses it regularly.

Alternatives considered

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)

Review Source

Response from Xplor Technologies

May 5, 2020

We really appreciate you taking the time out of your day to share your thoughts with us, Louis! We are continually working on enhancements to our software and take all feedback into consideration. We'll be sure to pass all of your comments along to the appropriate teams :) Looking forward to continuing to support your business in any way we can.

VR

Verified Reviewer  
Office Manager  
Consumer Services  
Used the software for: 1-2 years

### "HORRIBLE! Would NEVER recommend."

May 11, 2023

1.0

Horrible. The program itself is alright, but the people surrounding it make it not worth having. Not to mention when you leave the program, you lose all of YOUR information, unless you are willing to pay for it. These are things that I think should be disclosed at the beginning.

Pros

It was easy for the most part to set up and use. Easy to navigate and dispatch and kept everything together in one system.

Cons

Customer service is terrible. The system lagged, wouldn't connect, there were mobile issues, you name it. The customer service reps didn't know anything, and if you escalated it to your actual account reps, they were absolutely no help whatsoever.

Alternatives considered

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)

Reason for choosing FieldEdge

We chose FieldEdge over Service Titan strictly for cost. Big mistake.

Review Source

Response from Xplor Technologies

May 12, 2023

Hello, Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We look forward to connecting with you soon.

BJD

Bruce Jr D.  
General Manager  
  
Used the software for:

### "Great All Round Dispatching Program."

August 12, 2010

4.0

Overall this is a great program that really helps manage time and perform a good assessment on how to serve the client. It holds a lot of info and is a great time saver. There is some time to learn up on the system, but as you use it you see the reasoning and it all fits together. The other good thing I like about this program is the great support and friendly staff. They always answer even the smallest question I have and take the time to help me understand the answer and walk me through it. I am not too savy a computer guy so support to talk to a real person is a must for me. Also these guys listen to our real life experiences out here. They take into account our suggestions with each new update or version. This is important because our environment changes all the time and there is always a newer way to do somehting. This is a good all round product and I highly recommend it.

Pros

Cons... ( Did not have enough room in the Con Section) (See Iver all Recommendation for Pros) As a dispatching program it would be nice to have a fleet management system. A log to keep track of VIN #, When Tabs are due, Maintenance is due, Truck #, Driver during periods of time, Repair and service Types and dates, ect... Since there are so many tax variations within the service are we dispatch to it would be helpful that the tax % would print on the dispatch and visble on the dispatch screen. We spend the time inputing the tax codes in the system and then applying it to each dispatch, this would be a good field to add.

Cons

Cons Continued... Reports are good, but I have noticed that we enter a lot of information on jobs that we cannot sort reports on. For example: When we breakdown an invoice into ESC we enter the resale of: Labor, Subcontractors, Material, Equipment Fee, Permits, Trip Charge, Rentals, and probly a few other catagories depending on the job.... But the report I would love to run, but can't is... Each technician's production by department in: \*Labor \*Rentals \*Material \*Sub Contractors \*Equipment Fee \*Trip Charges \* And so on Also, the paging system is nice... unless you have to page a group of people. It would be great to be able to send a page to just my plumbers with one button or just my HVAC techs or just ....

Review Source

LC

Lisa C.  
Office Administration  
Wholesale  
Used the software for: 2+ years

### "Integrates with Quickbooks"

November 21, 2019

4.0

Overall, we have loved the software. There is another one that we like better but being a small company we could not afford it.

Pros

We like having everything electronic for service calls instead of paper. We like having the customers equipment listed in one place and service history available to the service tech in the field. Service tech can add equipment and pictures as needed. Dispatch log lets you know what service work is needed each week.

Cons

Does not have 2 way communication with Quickbooks. Can only add parts in fieldedge but have to create purchase order in Quickbooks. We used advanced inventory with Quickbooks with site and bin location for each part. Service Tech can only see that we have part - he doesn't know if its in the warehouse, on his truck or another location. Seems old school in setup - with today's technology looks like it would be more flexible.

Reason for choosing FieldEdge

MHelpdesk was our first choice but we settled with Fieldedge because of initial startup cost and monthly fee.

Review Source

Response from Xplor Technologies

December 4, 2019

Hi Lisa! Thank you for providing your feedback! Your Customer Success Manager will be in contact with you soon to help you with this QuickBooks issue.

sB

susan B.  
Owner  
Construction  
Used the software for: 2+ years

### "Disappointed"

November 12, 2019

1.0

Very hard to deal with, they correct you on the phone, refer to the contract continually and the emails that I did not receive personally. Feeling bullied

Pros

Nothing about this program now that I have been lied to and bullied

Cons

They did not deliver what was sold as per the salesperson, now they raised their prices to more than double. I bought ESC before they had Feild edge, tried to get me to switch, I wouldn't switch since? I had just bought ESC. Now the prices I have been raised more than double. I bought the program so that I wouldn't have monthly payments like other programs and services. That was the selling point. But now my tech support prices have been increased and my per tablet prices from went 15 per tablet to over 45. ESC reached out but were complete jerks!! Basically, saying it was my, fault for trusting their salesperson. That I was informed of the price increase when they send the email to an old email address.

Reason for choosing FieldEdge

I fell for the lies

Review Source

Response from Xplor Technologies

December 4, 2019

Hi Susan! Thank you for providing your feedback! We are very sorry to hear you had this negative experience. You are always welcome to contact your CSM or contact us at support@fieldedge.zendesk.com for support.

JC

Josh C.  
Accountant  
Utilities  
Used the software for: 2+ years

### "Private Review"

April 1, 2024

5.0

Experience was good but we moved on to Service Titan.

Pros

\[sensitive content hidden\] - Our implementation specialist was great.

Cons

User friendliness and functionality of the site.

Review Source

Response from Xplor Technologies

April 12, 2024

Thanks for the wonderful testimonial!

MP

Mark P.  
Vice President  
Construction  
Used the software for: 2+ years

### "Field Edge Review"

July 23, 2020

5.0

Overall Field Edge has worked great for us over the last 2 years. I've recommended it to several colleagues in the service business. While no software is a perfect fit for all companies, FE is always listening to the users and making improvements.

Pros

FE was the easiest software implementation we've done in 35 years. (We were coming over from Wintac) Customer support is top notch and my reps are super responsive. Constant updates and improvements. There is an "idea board" where members can post features/tweaks they would like and all members can vote on the idea. Mobile app is intuitive and user friendly.

Cons

Reporting is a weak area. Would also like to see some options to custom how the data, and how much data, is shown for customers and inventory.

Reason for choosing FieldEdge

We are in the multi-family and light commercial market. Our opinion is that Service Titan is more geared to residential contractors.

Review Source

Similar Products

Featured

## Related categories

[Field Service Management](https://www.capterra.com/field-service-management-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Electrical Contractor](https://www.capterra.com/electrical-contractor-software/)

## Send me user reviews about this product

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.