# Page 3 | FieldEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is FieldEdge the right Field Service Management solution for you? Explore 307 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111740/FieldEdge/reviews --- FieldEdge 4.2 (307) [View alternatives](https://www.capterra.com/p/111740/FieldEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 28th, 2026 # Page 3 - Reviews of FieldEdge ## Showing most helpful reviews Showing 51-75 of 307 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB John B. Pesident, Owner Facilities Services Used the software for: 2+ years ### "17 Happy Years of growth and prosperity with dESCO !!! " April 10, 2017 5.0 Our business has grown from 2 trucks to 10 since we first installed dESCO. We now have 10 times the business and the software has grown right along with us. It does so much more now than then and has continued to improve. With out it I could not manage my business. dESCO keeps track of jobs, quotes, invoicing even out inventory. If you are a small business running lean, making every minute count this is the software you need. I do not think I would be where I am today with out it. By nature I am unorganized, having everything in one place in one program is the way to go if that describes you. John Pros The amount of information you have at your fingertips. Jobs, scheduling, quotes, orders, and Customer information. Customer information is key to service knowing what they have done in the past including payment history, and buying habits. Keeping records under the documents tab means not more filing cabinets. Sales reports and receivables reports makes keeping an eye on cash flow easy. Cons There is a steep learning curve. Because it does so much there is a lot to learn. This is a big program, that covers a lot of areas. Review Source Response from Xplor Technologies April 10, 2017 John, it has always been a privilege for us to see your many successes through the years. Thanks so much for taking the time to say why ESC has been such a great fit for you, and for your many years of loyalty. As we look to the bright future, you can continue to count on us to be of service to you. DR David R. Service Manager Construction Used the software for: 2+ years ### "Price Keeps Climbing " August 23, 2021 4.0 Pros The software works without too many issues Cons The pricing has increased by almost 25% this year alone. In order to use the mobile function you will have to pay a yearly support fee plus a per user fee. If you take issue with it they will have the sales group call and talk in circles with no real answer to justify the increase. Also they changed their accounting software at the end of 2020, messed up the billing for almost 5 months, and then turned us off on a Friday afternoon at 4:30 pm with no way to get the mobile side back until the following week. They never replied when we sent in for tech support. They then tried to blame us for it and were extremely rude about the whole thing, covering their rear rather than fixing it and moving on. The software is great, their office support is horrible to deal with, If we treated our customers they way they do we would be thrown off the job. Review Source DB Devon B. Chief Operating Officer Facilities Services Used the software for: 2+ years ### "Great Customer Service" August 4, 2020 5.0 Pros This product did not answer all of our answers, but FieldEdge was always willing to help! They made sure our needs and concerns were their needs and concerns. Their customer service is excellent! Cons They are continually adding features so many features we needed at the beginning they did not have. They now do! Alternatives considered [Davisware](https://www.capterra.com/p/119745/Davisware/) Reason for choosing FieldEdge User interface ease of use customer service willingness to find ways to make it work for our company Review Source CO Christina O. Owner Security and Investigations Used the software for: 6-12 months ### "Great Customer Service" August 19, 2020 5.0 I heard about FieldEdge from a fellow locksmith. Based off of his recommendation along with another locksmith, we decided to jump in and try it. It's a process (as with any large install) to get everything set up, but I have to say that the customer support has been excellent. \[SENSITIVE CONTENT HIDDEN\] responds to any questions I may have immediately with often a follow up to make sure things are running smoothly. I have also used their online chat service for small questions with great results. Even small companies could benefit from a dispatching software like FieldEdge. As a business owner, there is piece of mind knowing that ALL of your jobs are getting billed properly. FE is pretty robust and can pretty much do anything you want it to do, but we primarily just use it for dispatching and billing. Pros Really great customer service. Knowing that all jobs have been properly billed. Not having to hand enter hand written invoices any longer. Techs are able to type in notes on a job that we can go back and quickly read. Dispatch can easily find customer history. Cons You can't quickly add a sales tax rate. It's a process that you have to do from QuickBooks. You can't easily add notes onto the invoice from F/E. My work around is to finalize and save to QBs then add any notes. Reason for choosing FieldEdge We chose FieldEdge at the recommendation of two locksmiths. They both said they would not be able to run their business without F/E. Review Source TT Tomasz T. Project Manager Consumer Services Used the software for: 2+ years ### "FieldEdge Is a great software to use." January 14, 2020 5.0 Pros \[SENSITIVE CONTENT HIDDEN\] is the best Rep for FieldEdge. The most important thing with FieldEdge is who take care of you. We are with FE over 2 years we had hard time in first to complete or need what we want because of support service. As we go FE improve a lot technical and service support. Right now is much better then was before. Also our Rep \[SENSITIVE CONTENT HIDDEN\] doing GREAT JOB I'am very happy and impressed how she take care of our needs. Other things: I like simplicity of using FieldEdge and as you know how it works. Price for software compare to the others is good so this was a huge impact to make a final decision. Cons You can do anything after completed. Change notes, change payments. I think it will be beneficial if there be some kind of the Administration account just in case. Reason for choosing FieldEdge I would like have everything in one place. Review Source Response from Xplor Technologies January 15, 2020 Thank you so much, Tomasz! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. MM Mark M. Owner Restaurants Used the software for: 1-2 years ### "Productive with Field Edge" January 9, 2020 5.0 We have saved money, less paper, less toner, employees have more time work due to not having to fill out paper invoices, not having to scan invoices or mail them out. Each tech can get to 1 or 2 more jobs a day with out the paperwork- going by the office to turn things in ect. The Training is exceptional, The support is top rated. Not only is the support great, the people giving the support are Wonderful. Pros Less paper! The company revenues have risen due to having all customers, invoices, employees, Profit margin all in one spot. SUPPORT!!!! Great team and \[SENSITIVE CONTENT HIDDEN\] heading it up it a Super sized PLUS! She keeps my Account manger up to date, is always there to answer any questions that may arise. And she Wants to Help. I think she likes her job. Cons Having to reopen a job each day that goes on for several days. Not able to have 2-3 techs on one job and split the profit for reports. Reason for choosing FieldEdge FE was the most versatile for our field. All the others were more aimed at house calls or construction. Review Source Response from Xplor Technologies January 10, 2020 We are so thrilled to hear how FieldEdge has helped transform your business to be more efficient and how you are finding all of our resources so helpful. Thanks for sharing this wonderful feedback, Mark! JS James S. Owner Construction Used the software for: 6-12 months ### "Not user friendly " May 17, 2022 1.0 Tech support was terrible. The implementation took forever. I was not delivered what was promised. Now trying to get our of the service agreement from which they are not allowing. Pros Quick books integration works adequately. Cons Completely not user friendly. Tried several times to work out some of the bugs. Difficult to schedule from mobile app. Was promised flat rate pricing, ended up with old pricing pulled off quickbooks. Pretty much useles. Alternatives considered [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Review Source ET Eli T. owner Consumer Services Used the software for: 1-2 years ### "Great concept when it works" September 4, 2018 1.0 So if you are still thinking to go with Field Edge, GOOD LUCK Pros The App is easy to use to some level, For the technicians it is easy to find items and they can even see the picture of the items. Techs can add pictures from the field and attach it to the customers profile. Incoming calls, we can see the existing customer information before we answer the call. Cons VERY SLOW, to maneuver from page to page takes time. we found ourselves putting customers on hold for a simple task. Software updates When Field Edge are trying to make some updates WHOLE software crash. so imagine for a second what would happen when your software is down: Good morning you start your day. \* No incoming calls (your phone line are integrated with the software), no new customers \* Your technicians are at the office (12 of them) and have no idea where do they need to go \* Customers that are waiting for their tech to show are calling the office to check what happen, you guessed right - phones are down. \* Now you are sitting around (18 people) and have no idea what to do Review Source KL Kenneth L. pres Facilities Services Used the software for: 2+ years ### "Feild edge has stopped support ESC or so poorly its not longer usable " October 19, 2022 1.0 with the founders and second owners fantastic present owner ship is apparently absent Pros long history with the original company they were hvac contractors then started selling the system to other contractors Cons SUPPORT HAS BECOME USELESSS I have been in able to access my data base for two months Review Source Response from Xplor Technologies November 3, 2022 Hi Kenneth, Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so that we may better assist you. We look forward to connecting with you soon! LAM Lee Ann M. CEO Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Great HVAC Software" October 29, 2021 4.0 Billing time has been cut in half / Technicians paperwork has been cut by 80% no need to type a book out just to send an invoice / Being able to do a quote and then it turn into a job once accepted cuts out double work Pros Mobile App we needed our guys out in the field to be able to access information on their phones Cons Not being able to put pictures on the proposal when the demos show proposals with pictures Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldEdge Product capabilities, Cost & Customer Support Promised Review Source JP Jessica P. Marketing Consumer Services Used the software for: Less than 6 months ### "Would not purchase again, customer support is TERRIBLE" May 4, 2022 3.0 Pros Price, not a lot of frills so we can usually figure out how to take care of issue or do what we need ourselves. Cons Customer support is terrible. We have only had interaction with a couple people total that actually could answer questions. Our onboarding consultant knew less than we taught ourselves. When we do have an issue and need to call in/chat the support team just sends us links to videos or articles and can never answer our question.. while also being rude. It seems the company trains them to sound superior so the customer will think they don't know anything or want to ask further questions. I know that there will be no software that is prefect but we are very very unhappy with our experience. We will not extend with this software again. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing FieldEdge Price Review Source SM Stephanie M. Office Manager Construction Used the software for: Less than 6 months ### "Field Edge is the Answer!!! " February 8, 2017 5.0 Without a doubt, Field Edge has been the solution our company has been seeking for many years. A cloud-based software that integrates with quickbooks is what we were looking for. This isn't 90's anymore and our company likes to be ahead of the curve so the "DOS" based dispatching software wasn't even an option. We were looking for a dispatching program that would allow for the technicians to invoice in the field in real time and streamlines the billing process. Field Edge has given that to our company and so much more. We no longer have to decipher handwriting, or manually enter in work orders. The office finalizes the invoices or follows up with getting it completed if a return visit is necessary. Quotes are given to our customers while onsite which lowers the chance of the customer getting another quote and lowers the chance of them changing their mind. We also can keep track of customers with agreements, and dispatch routine routes and bill all in a timely manner. There are also GPS and CC Processing integrations which are helpful. Pros Quickbooks Integration, Cloud Based, All Inclusive CSR Software, TIME SAVER (at least 1 Hour a Day), Real Time invoicing in the field, Agreement fields, Phone Line integration for marketing tracking, Works on Andriod and I Phone. Cons The onboarding process is lengthy if your company is organized the process will be smoother than that of a disorganized company. But let's face it if you're looking for a CSR program you know you have to be organized or get organized to be a successful business. The database has to be set up in an organized fashion and even though onboarding is a process it's for a good reason and in the end, you will be thankful all the work you put into it. The system you build will only function as well as you build it. The onboarding team will build it for you, you just have to get them the information they need! Review Source BS Beth S. Accounts Receivable/Marketing Consumer Services Used the software for: 2+ years ### "Best decision we made 2 years ago! " January 25, 2019 5.0 We were using a very old software program with a lot of manual entry. We have been able to manage our technicians much more efficiently. Invoicing is streamlined. A lot of statistics we used to guess about are now tracked with FieldEdge-which is so important for growth! We are able to see what advertising truly works and what is ultimately a waste of money and effort! I looked into a lot of programs and have to say there isn't anything I regret about our decision! And the icing on the cake is the customer service. Hands down best of any of the many companies I deal with on a daily basis. Responsive and thorough. They have also integrated with other platforms which is great for having everything in one place. Can't wait to see what they have in store next! Pros Ease of use. Reliability. Ability to customize like no other software out there. Consistently listening to their customers recommendations and updating. Best value for price! Cons If you can call it a con? We are busier than ever as it has streamlined so many ways we operated that we are able to mange our technicians much more efficiently! Review Source LB Lisa B. Service Manager Construction Used the software for: 1-2 years ### "FieldEdge Review" June 9, 2021 5.0 Our CSM, \[SENSITIVE CONTENT HIDDEN\], is outstanding. She is very helpful and returns calls and emails in a timely manner. Pros Great product overall. Easy to use. Initial set up is a bit daunting but they have great support during onboarding. Cons The support techs need to have extensive training on how their product integrates with QuickBooks and how to solve problems between the two programs Review Source AR Amber R. Office Manager Consumer Services Used the software for: 1-2 years ### "Highly Satisfied Customer" March 20, 2019 5.0 CSR was a valuable asset to our company. Her kind manner, determination to solve problems quickly and knowledge of FieldEdge is exceptional. At times the learning curve with FieldEdge became frustrating, yet She remained calm and patient with our team and provided solutions. She periodically checks in on us even though we are fairly self-sufficient, inquiring about our satisfaction and still offering assistance. We appreciate the support Alyson provides. Pros FieldEdge keeps our company punctual with customers and the ability to follow through with commitments. It also helps us track well labor hours and parts on order. Cons Our least favorite features at the moment within FieldEdge are 1) inability to change most information in a parts request once it's been marked ordered and 2) unlock technicians work orders on the dispatch board. Review Source Response from Xplor Technologies April 24, 2019 Our team loves hearing feedback like this! It's always rewarding to hear about ways that FieldEdge helps make a difference to your business. Thank you, Amber! We look forward to continuing to work together. ALS Amanda Lynn S. Service Manager Used the software for: 2+ years ### "A great tool for dispatching, invoicing and sharing!" January 12, 2016 4.5 Pros I love the ease of use for techs in the field as well as in the office. It gives us the ability to share where we are across departments and to see how backed up we are. The vendor Desco has been fabulous! I am in service and I deal with people all day and these guys really know their business! Patient, knowledgeable, and if they don't know the answer they get it for me in a timely manner. Cons I think there is room for improvement on the reporting. I would like to be able to print out a simple report that shows how many tickets a tech completes in a day / week / month. Very basic. I also think that even tho we use quickbooks for our accounting, I thinks that there could be some improvement on the reports. Also, I don't like how things can be taken out of quickbooks so easily by people by mistake. The last thing that bothers me is how once a ticket is moved to a tech on the calendar, how the ticket gets all junked up if someone accidentally touches it in the office, it should refresh for the tech so their list doesn't get all locked up every time that happens. Oh and one more thing, when you attach files to customers people can accidentally corrupt the file by opening it and not closing it properly causing the file to be lost. I would like for a way to keep this from happening. Review Source SS Sherry S. Owner Construction Used the software for: 6-12 months ### "Happy with Fieldedge-" October 13, 2022 5.0 Pros Transferring from our old software to Fieldedge was a lot easier than I thought it would be- customer support throughout our transition and to this day has been fantastic, quick response and always helps get the problems fixed- Cons Do not like that I cannot print customer notes (previous history)- Reason for choosing FieldEdge Fieldedge representatives were eager to know what I was looking for in software and really listened to me. Also, constantly called to see what else they could do for our company Review Source Response from Xplor Technologies October 20, 2022 Hi Shery, Thank you for the wonderful testimonial! Please feel free to contact us should you need assistance with anything! JH James H. Service Manager Consumer Services Used the software for: 2+ years ### "ESC by dEsco in my experience is the best all-in-one software for the Service Industry" August 4, 2017 5.0 Pros Excellent software that is constantly evolving and growing. Best tech support on the planet. Fastest turn around time when correcting bugs or issues. Well thought out and implemented. Cons Some features that should be available are not. They are available in the newer software offered under the FieldEdge name. I think they should have been implemented in ESC before developing new software, or allow migration to the new software at no charge if you are a current annual member for support and mobile versions. Review Source Response from Xplor Technologies August 14, 2017 10/10 + BEST SW in the industry + BEST support on the PLANET! LOVE IT! We can't thank you enough for your kind words and positive feedback. It goes a long way to motivate the team. Some of the innovation we have introduced in FieldEdge is only possible with web-based applications. That said, we are continuing to work on ESC. We will also aggressively help in the transition for existing customers to FieldEdge. Thanks again for your continued business!!! ES Erin S. Director of Business Operations Consumer Services Used the software for: 1-2 years ### "FieldEdge transformed our business" January 13, 2020 5.0 Since day 1, working with FieldEdge has been a delight. Every person we have encountered has been positive, knowledgable and helpful. Pros The ability to manage the entire customer experience from lead to invoice all the way into quickbooks has streamlined our workflow and allowed us to take on significantly more work. Our success manager and the tech support teams are phenomenal. Cons The software is still lacking some features to be able to manage larger more complex quotes and project management. Switched from [mpengo Project](https://www.capterra.com/p/118690/mpengo-Project/) We needed more features and then integration with QB Review Source Response from Xplor Technologies January 15, 2020 Thank you so much for your kind words, Erin. We really appreciate you taking the time to share your FieldEdge experience with us. JW Janet W. Owner Political Organization Used the software for: 6-12 months ### "No support" February 4, 2022 3.0 I was over charged and now my account rep is ghosting me and no one will email me back or give me a refund. I am leaving this software mostly because of the treatment I have seen and the way they don't like to communicate. Pros I liked the dispatch feature and being able to move my customers around Cons The support was mediocre and non existent. They like Ghosting people when you get on. Reason for choosing FieldEdge I didn't choose from an alternative but I am closing Field Edge to go to the Quickbooks app that is only $35.00 per user and they don't have jump ropes to hop over to get things done. Review Source RAM Rose Ann M. Office Manager Public Safety Used the software for: 2+ years ### "Interstate Fire & Safety" October 13, 2022 5.0 Pros Easy to use; easy to teach new staff member Cons Accounting package could be upgraded to a more user friendly version Credit cards - need the software to add the credit card fee to be added to invoice Review Source Response from Xplor Technologies October 20, 2022 Hi Rose Ann, Thank you for taking the time to connect with us and for sharing your experience. We are happy that you are enjoying FieldEdge! Serge Isidore K. Gestion des projets Marketing and Advertising Used the software for: Less than 6 months ### "Logiciel de gestion des interventions" June 27, 2023 4.0 Dans l'ensemble, ce que propose FieldEdge est juste incroyable , j'apprécie énormément les efforts car nous permettre de gagner plus de temps par semaine grâce aux intégration des logiciels . Son interface et faciliter d'utilisation le rend meilleur . Gérer également les factures des clients , et des devis par e-mails . Ce logiciel intervient généralement dans la gestion des entreprises et autres . Je le recommande Pros FieldEdge c'est un logiciel très utile pour les entreprises dans la gestion des interventions idéal . Ce logiciel apporte énormément des aides aux entreprises en automatisation des tâches quotidiennes . Ces multiples fonctionnalités rendre le travail plus facile nos services de marketing et dans les entreprises Cons Pour moi , FieldEdge c'est un meilleur produit pour la gestion des interventions , des facturations et permettre également de mieux communiquer avec les clients . Je le recommande Review Source Response from Xplor Technologies July 6, 2023 Hello Serge, Thank you so much for this in depth review. Our goal is to make running your business easier with automations so you can grow and enjoy doing business! RR Rob R. General Manager Security and Investigations Used the software for: 1-2 years ### "Canadian Locksmith " November 12, 2021 5.0 Pros Scheduling and mobile. It makes things easier when talking to the customer (times scheduled) and getting them to sign off for invoices. Cons I would like this software to be able to pull inventory numbers on hand in each warehouse. Also i would like an easy way to look at all items purchased and when per customer. Review Source JP Jeffery P. General Manager Consumer Services Used the software for: 2+ years ### "Customer since 1999" March 20, 2018 2.0 Been trying to get these guys to do a signature capture for invoices and creditcards for years. With each version we update to we always have issues. Either server doesnt want to communicate or information wont save. Last update zeroed out all of the prices/cost for our inventory, had to do a restore to try to fix everything. Pros Customer service is decent. It is a all in one system(POS, inventory, ect) ease of training for new employees. Cons Issues with server not communicating, cant removed customers from 10 years ago that arent even in business anymore, too many steps to run a credit card. Cant link multiple emails to send invoices to customers(accounting, general information), issues when trying to process credit cards(trys to charge to a customer instead) The earlier versions never had these issues and with each update they are trying to make it almost "too" complex. Review Source BR Brian R. Sales Manager Construction Used the software for: 6-12 months ### "THIS SOFTWARE COMPANY LISTENS TO US" March 21, 2019 5.0 We have saved a lot of time with the quoting process and the accounting processes. The pictures on sales items and the display of recommendations is great. Tracking of lead sources and the reports are very helpful. Pros The support staff is very open to suggestions and making the platform better with each update. The experience on iPad is much smoother than Android. We like that the data is in the cloud and always backed up and that the office has a good pulse on the activity in the field. Cons We had a lot of issues with Samsung Galaxy Tab E 9.6" 2017. We switched to iPad Pro to resolve this. We also did not like that the early set up used HVAC instead of Plumbing and we had to learn how to make the software more applicable to plumbing. This changed a lot since we started. Review Source Response from Xplor Technologies April 24, 2019 Thank you for sharing your feedback, Brian! We are continuously working to make improvements and add new functionality, and are happy to know that you see those results. We look forward to continue working together! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.