# Page 4 | FieldEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is FieldEdge the right Field Service Management solution for you? Explore 307 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111740/FieldEdge/reviews --- FieldEdge 4.2 (307) [View alternatives](https://www.capterra.com/p/111740/FieldEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 28th, 2026 # Page 4 - Reviews of FieldEdge ## Showing most helpful reviews Showing 76-100 of 307 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jenn S. Office Manager Consumer Services Used the software for: 1-2 years ### "Best customer service ever" January 20, 2020 5.0 Pros Its ease of use, and portability. Also the ability to export any report out to excel and create the report that I need from there. \[SENSITIVE CONTENT HIDDEN\] has become a welcome addition to my go to Fieldedge team. He understands my needs and always makes me feel like those needs are a priority. Cons That the office side does not complete control over the dispatch. As an admin I would like to have the ability to complete the dispatch even if the technician is in it. More often than not the tech has forgotten at the end of the day to complete themselves and clock out. Review Source Response from Xplor Technologies January 29, 2020 Thanks so much for taking the time to share your experience with us, Jenn! We love hearing this type of feedback, and we will certainly pass your suggestions along to the appropriate team. RB Robyn B. Office Coordinator Consumer Services Used the software for: 1-2 years ### "Getting better, not the best yet. " June 14, 2019 2.0 They have a good thing going, but really need to work on service interruptions, along with better training of tech support. Pros Nice set up, easy to use. Works with quickbooks. Cons Still has too many service interruptions, tech support is lacking, very of their people know the system like a real user would. QuickBooks integrations wont allow for coding in FE to push into QB's. Review Source Response from Xplor Technologies June 18, 2019 Thanks so much for your feedback, Robyn. We understand that service interruptions are not ideal and our teams are constantly working on ways to minimize the impact. Our CTO recently hosted a webinar discussing the recent challenges and what we are doing to address them. If you didn't receive a copy of the webinar, or if there are additional QuickBooks or other support questions, please email support@fieldege.com and we will get you in touch with a resource that can assist with this! JL Jose L. Sales Consumer Services Used the software for: 6-12 months ### "Maximum Day to Day Efficiency!" July 9, 2018 5.0 Pros This software is extremely easy to use yet so detailed and organized. As long as all pertinent data is in the system workflows become more streamlined for mobile and office users. Any time we have questions or concerns we get excellent feedback from our Customer Success Manager or the help chat located in the software. They also have an ideas portal that allows you to post an idea that you think may benefit your company where other companies can vote if its something they see as beneficial to them as well. Cons We are a strictly commercial HVAC company so sometimes we need specific features tailored to our business model. For example, some of our customers have 10+ units that we need to service but we don't have the ability to apply repair forms to all units. The system basically only allows us to have 1 repair form where we need 10+ repair forms to satisfy all units being serviced. There are other minor adjustments that we see as a con but thats to do our company being strictly commercial and needing them to be tailored to our specific model. Review Source DG David G. Parts, Products, & Services Manager Utilities Used the software for: 1-2 years ### "Wonderful Software!" January 16, 2020 4.0 We have become more more efficient using this software. The people at FieldEdge are incredible and very, very helpful. Pros Ease of use, tracking ability, reporting, integration with Quickbooks Cons Connector between FieldEdge and Quickbooks Alternatives considered [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/) Reason for choosing FieldEdge Cheaper, familiar with the FE people, provided our company with everything we needed Review Source Response from Xplor Technologies January 17, 2020 David - We love hearing that FieldEdge helps you become more efficient! Thanks so much for taking the time to share your feedback on our product and teams. TG Tracy G. Vice President - Internal Operations Construction Used the software for: 1-2 years ### "Fieldedge in the HVAC world" January 14, 2020 5.0 Relationship continues to get better and better. The addition of 1 on 1 relationship managers has been a great addition for us. We feel like our relationship(success) manager \[SENSITIVE CONTENT HIDDEN\] knows us, is attentive, is helpful in offering new functionality and integrations and is great to work with overall. Pros Ease of Use of the platform. Great dispatch capabilities. Easy integration with Quickbooks. Excellent help & training resources. Great one on one support by Fieldedge team members Cons Some of the quickbooks limitations with customers - duplicate account management Reason for choosing FieldEdge Ease of use. Platform functionality, customer support and cost. Review Source Response from Xplor Technologies January 15, 2020 Thanks for the awesome review, Tracy! We work hard to meet expectations like yours and count ourselves lucky for customers like you. TM Taylor M. Dispatch Construction Used the software for: 2+ years ### "Good for Scheduling" December 2, 2021 5.0 Pros Its easy to tack and schedule all technicians at one time Cons availability to back order a work order more than once Review Source RW Rob W. Owner/Operator Consumer Services Used the software for: 1-2 years ### "User for almost 2 years now." January 26, 2019 5.0 FieldEdge easily pays for itself. I have gone completely paperless. Everything is easier, faster, and safer about it. Pros I like that it is cloud based, easy to use and updated with new features almost monthly. It has a modern look and feel compared to many other service softwares I have tried out and looked in to. I like the mobile app features and ease of use. I like that it seamlessly syncs to Quickbooks. Desco knows service software. Cons Little things here and there that need to be changed to make working in the software easier and that make more sense. They have an "Ideas" portal that you can make suggestions for changes to the software but out of 3 that I have suggested not one has been adapted. Review Source Response from Xplor Technologies March 14, 2019 Rob, thanks so much for your positive feedback! It's great hearing that you enjoy the regular updates and the overall look and feel of FieldEdge, paired with how it's been such an asset to your business. We are so appreciative to have customers like you! DM Dustin M. Supervisor Ranching Used the software for: 2+ years ### "Top notch customer service behind a good product" August 4, 2020 4.0 Being in the service industry we understand the importance of customer service, these guys are second to none in this category and it's what really makes them shine. Pros The ability to organized customer data in fine detail. Cons Mobil side has a few bugs from time to time but never had an issue the FE staff wasn't willing to help with/resolve in a more than timely manor. Review Source James C. Owner Facilities Services Used the software for: Less than 6 months ### "Oversold and Under Delivered" November 19, 2018 1.0 I was excited about the potential good F.E. could do for us, but we had a bad customer service experience at every turn. Their product may work great, but I wasn't willing to deal with the people and processes in order to get through the on-boarding. The first issue we had was over something simple. We asked to wait to on-board for one month, but they started calling and emailing us the day after we agreed to sign up. The cc processing company even started calling and bugging us to get started before it was time. When we did start on-boarding I got a rep that I honestly just didn't pair up with very well. IMHO he was more interested in hearing his own voice and talking over us than listening or working with us. He had to get his opinion in, even when it was not solicited. The training videos were also terrible and lacking with regards to real world use. It was more of a features tour with regards to the mobile app. Lastly, they were in charge of converting info from our current CRM to theirs and they couldn't even convert a PDF to an Excel file. I was beyond irritated at that point. We paid for a setup and we have to do the file conversions too? That was the final straw for me. I cancelled the plan before we finished on-boarding and to this day they have not returned any of the on-boarding or first months fees. Buyer Beware with these people! Pros Potential features for maintenance plans and quoting equipment. Cons We never finished the setup / on-boarding so I couldn't say. Review Source NM Norman M. Sprinkler Division Manager Construction Used the software for: 2+ years ### "Great software for our company with multiple divisions." August 4, 2020 5.0 Like that I can keep better track of profitability on individual projects. Pros Having the database for all of our customers. Quick and easy invoicing. Like how easy and fast it is to create quotes. Cons Wish you could return to previous pages without loosing your spot. Reason for choosing FieldEdge We felt it was a better fit for our growing company. Review Source PS Paul S. Service tech Animation Used the software for: Less than 6 months ### "Not a good product. " March 8, 2024 1.0 Wouldn’t use or recommend this product. Pros Nothing nothing at all. Poorly constructed phone app. Cons Training was lacking. Poor operating phone app. Review Source Response from Xplor Technologies September 23, 2024 Hi Paul, Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We look forward to connecting with you soon. RL Richard L. President Consumer Services Used the software for: 2+ years ### "Coming Up! " October 24, 2018 5.0 Great program for beginners! Pros Staff and support is superb and top notch! Easy to talk to and will have an answer for you very quickly Cons Ease of quotes from tablet to other devices will be lost if switching back and forth, Needs to have the opportunity to upload as soon as you're done with any text on one device in order to continue on any device. Have lost hours of work. very fustrating. Also server provider needs to not be knocked out no matter the reason... Field edge needs to have another back up server somewhere else. Lost days of productivity and and income... They simply said I'm sorry and that was it, wish they offered a prorated monthly service fee, so that it both hit our pockets. Review Source SM Sharon M. A/R Construction Used the software for: 1-2 years ### "Dispatching software that integrates many of our companies needs in one place" December 12, 2018 4.0 Pros This is a web based dispatch system that integrates into Quickbooks nicely. It has helped us to streamline our business and work much more efficiently. Love that the Techs can see customer history easily. Almost instant communication between Tech and dispatch. Has many great feature in the price book and dashboard. We can see almost instantly how profitable we are being. Cons The largest con is that as a web based system, if they go down your company can come screeching to a halt. Because this has happened several times this year, we have had to put internal back up systems in place. We save a screen shot each evening of the next day just in case the system is down. There are several issues that I would like to see FieldEdge improve on. Their team does take suggestions though and has been making improvements to the software. Review Source CB Cathy B. Office Manager Consumer Services Used the software for: 1-2 years ### "Highly Recommend " September 3, 2020 5.0 Pros We are a family owned plumbing company and we have been utilizing FieldEdge for over a year now. Dispatching and mobile applications are easy and effective. Payment processing and call monitoring integration are extremly useful. The FE support team has been wonderful in helping us get the most use out of FE for our specific needs. Tech support is very responsive and knowledgable. We would highly recommend FieldEdge. Cons There are many features so it can be slightly overwhelming at first to decide what to use. However, the FE team is great about assisting with figuring out what is the best way to utilize the program for your company. Review Source LS Latoya S. Office Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great Customer Service" September 28, 2021 5.0 Pros \[SENSITIVE CONTENT\] was my customer service specialist, and working with her was always amazing. \[SENSITIVE CONTENT\] always made me feel very important, she always got the job done. Overall My team and I both love FieldEdge and \[SENSITIVE CONTENT\]. Cons Can't really think of any major "cons". Review Source LA Lilnda A. Office manager Used the software for: 2+ years ### "Love the support team, always so happy and very patient and makes you feel totally good !" June 7, 2017 5.0 Pros All our Clients info is so easy to access and love how easy it is to use. Its dispatch board is supper easy and the invoicing is great. Also like how you can add different locations under one customer, lets say they have their main home and rental property, you can have it all in one place.. The equipment history and all you have done for a customer is easy to see. Cons Only one thing I have found is if you happen to choose the wrong location under a customer and lets say you have a invoice going to another location, you cant correct it, other than that I love this system. Review Source Response from Xplor Technologies June 7, 2017 Hi Linda! Your kind words make US feel totally good! We'll keep on aiming to make you proud. Thanks again! JW Jaime W. Customer service supervisor Used the software for: 2+ years ### "Adrian exceeded my expectations with his customer service and willingness to help me with my updates" July 14, 2017 5.0 Pros The customer service that ESC tech support showed me way exceeded my expectations. Adrian specifically, was such a great help. He came in after hours and even gave me his personal cell number in case I had questions while I updated each workstation individually. I am not a computer savvy person and he made it easy to understand and even fun while we were getting everything updated. I work for a heat and air company in Oklahoma and I would recommend Adrien or any of the staff at ESC to any company. Keep up the great work!!!!!! Cons The only con to the program was in the old version that we had as far as running reports. This is why we did the updates. Review Source MT Matthew T. Manager Construction Used the software for: Less than 6 months ### "Not Impressed at All" July 27, 2020 2.0 Not impressed at all Pros If you are week on computers and just need a super simplistic software to schedule a couple of guys then this software will probably be alright for you. Cons The lay-out of this software in the desktop and mobile environment isn't that good. This software also wants a lead technician on every job. There fore if you schedule a helper and you accidentally close your work order before he does, it locks the helper out of the work order. Whomever built this software probably wasn't involved in the air conditioning trade or for that matter just running a service type of business. I'm not impressed at all. Switched from [DATABASICS Expense](https://www.capterra.com/p/163385/DATABASICS-Expense/) Databasics was a terrible software, nothing but a giant spread sheet running behind the scenes that everything you had about your business had to be searched for to find. The reporting side was awful and it was extremely expensive. Like an old 1980's software. Review Source RL Robert L. CFO Used the software for: ### "Use by a Propane Company" August 18, 2010 3.0 There is no Propane software that comes close to the features in this system for any price below $20,000. That being said, this software is a patch work system to use due to some software limits and the compnay's inability/unwillingness to create a bit more flexable set up for 'non-service' users. The changes that are needed are minimal. I am glad I bought it, plan to use it, and its a vast imporvement for my compnay, but someone in the next 2 years will hit the spot for propane vendors and I will convert at that point. Pros Windows based system Visual controls Easy to set up schedules and move schedules around Good value for the investment If the compnay invested some time in a few simple modifications, they could find a huge market in the propane industry as no one would be competing with them at their price/effectiveness point. Ties in with QB and makes the accounting effort seamless. Cons Compnay is not good at adjusting software to meet a "new and different' need eventhough they promised to be aggressive in the effort -- they are not. Ie - Still can not print off dispatch tickets that are not 8 1/2 X 11 Software is not easy for use with reoccuring customers, tank rentals, keep full accounts Hard to edit equipment entry data. often have to delete and re-enter Reports are limited and not easily configured Collection manager does not work if you use QB The integration to ESC and qb is some what disappointing, ie you have to put product prices in both systesm, sales tax and terms do not transfer across, and all customer invoice events have to occur in ESC Review Source CD Cindy D. Office Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Dont do it" March 25, 2022 2.0 Pros Support used to be great but now you wait for days to get contact back. Cons It issues have become an issue that takes most of my days up now Review Source PL Pam L. Office Admin Construction Used the software for: 1-2 years ### "GOOD SOFTWARE" July 16, 2019 4.0 Very good customer service. Easy to learn the way software works. Easy to make most changes. Pros Ability to track customer agreements. Software integrations with QuickBooks and ArgoTrak (GPS). Cons Service interruptions and software maintenance are common. Review Source Response from Xplor Technologies August 1, 2019 We are so happy to hear this great feedback, Pam! Our teams run routine maintenance to help FieldEdge operate as smoothly as possible, and to regularly be able to introduce new and exciting features which will help enhance the overall user experience. We do our best to run these updates later in the evenings, to provide as minimal disruption to businesses as possible. Thank you for taking the time to share your thoughts with us and for being a valued FieldEdge customer! JW Jeannie W. A/R Bookkeeper / Office Manager Used the software for: ### "ESC Review" February 18, 2015 5.0 Our company used DESCO prior to the conversion to ESC. The conversion was quite a change for the people who were used to using the DOS version. We have been with DESCO since 1992. The folks in the IT Department at DESCO were key in seeing that the conversion went smoothly and our customer base, accounting and payroll were not affected by the upgrade. They walked us through each step and we have been using ESC with no difficulty since. I am constantly learning something new that this system will do. The effortlessness in scheduling customers and assigning technicians to service calls is astounding. The Electronic Dispatch Board (EDB) makes seeing how your day is scheduled in advance, trouble-free almost with just a glance you can see what time slots are available for scheduling. The accounting is straightforward. Keeping track of inventory costs on jobs is made much simpler. Having the ability to email customer invoices and statements is uncomplicated and saves a lot on postage. I like that ESC gave the individual company the ability to design their own invoices and make them more personal. Payroll was a little work to set up and learn to use. However, once all the information was put into the system, producing payroll is simple, right down to keeping track of company payroll expenses and generating W2s. Our company just started doing Direct Deposit for our employees two weeks ago, given that ESC has a section in Payroll for Direct Deposit, the ease of making those deposits is made even greater. I would highly recommend ESC. This software was written to accommodate everything you would need to support and run a service based industry. Also, the support offered by DESCO is amazing, they respond to your need for help in a timely manner, they are always professional and friendly, never make you feel dim and will stay with you until your problem is fixed. I am a fan! Review Source VR Verified Reviewer Accounting Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Accounting nightmare" September 16, 2022 1.0 Customer service wants to be right everytime you call and are willing to try and prove you are wrong only to get back on thephone and say yes you are right..... Pros Integration with QBO and QBO payroll is seemless. We have been able to accuratley add expenses and OH to jobs and we now know what a job actually costs us in real time. Cons REPORTS! lack of reports, inability to run the report we need, all the filters are there but not on the pages you need. When we were being sold the product - the sales person answer to all questions was QBO will give you the report. In actuality QBO will not give you the report. We need commission reports. we need to be able to quickly see what isn't invoiced. Can we save the report we just created... NO because we are only given 5 saves Review Source Response from Xplor Technologies September 22, 2022 Hi there, Thank you for sharing your experience with us. We apologize for any inconvenience. We would love to gather more information and connect with you so we may better assist you. Please feel free to contact us at customermarketing@fieldedge.com. We look forward to connecting with you soon. MH Marty H. Owner Used the software for: 2+ years ### "The personal service is what makes this product! " August 9, 2017 5.0 Customer and equipment tracking. Repair history. Dispatch scheduling. Service Agreements. Pros The ability to have all the information concerning the customer at your fingertips is priceless. This allows us to serve them better. Cons Service agreements are a struggle for me. This is probably due to the fact that I've not been exposed to this portion of program as much as others. Review Source Response from Xplor Technologies August 12, 2017 Really appreciate the incredibly positive feedback!! Don't hesitate to reach out to the team for training on service agreements. Maybe start with a webinar about increasing renewal revenue by visiting our help center and searching "Watch the money grow!". Otherwise simply reply via email and we'll gladly lend a hand! Thanks again for the 10/10!! MJ Melissa J. Service Dispatch Utilities Used the software for: 6-12 months ### "Great customer service response" March 8, 2019 4.0 This program is great for dispatching and has made the billing process so much easier! No more calling the technicians to get work orders complete! We love it! Pros This program has made the dispatching from the office so much easier and more accessible both in the office and in the field. Our CSM, has been fantastic. She responds quickly and always helps in any way she can. We have had adjustments, but everyone has been more than helpful anytime we have called. Highly recommend for residential or commercial teams. Cons We are continuing to learn how to manage the agreements, but hopefully that will be fixed soon. Review Source Response from Xplor Technologies April 24, 2019 Thank you for sharing this great feedback with us, Melissa! We are so happy to hear that you have seen improvements in your processes and that you have enjoyed working with our team. Thanks again! Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Electrical Contractor](https://www.capterra.com/electrical-contractor-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.