# Page 5 | FieldEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is FieldEdge the right Field Service Management solution for you? Explore 306 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111740/FieldEdge/reviews --- FieldEdge 4.2 (306) [View alternatives](https://www.capterra.com/p/111740/FieldEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Page 5 - Reviews of FieldEdge ## Showing most helpful reviews Showing 101-125 of 306 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KD Kelli D. Office Manager Used the software for: ### "ESC Comments" August 4, 2010 4.0 I would most certainly recommend ESC. The support has been great, they really know their product and truly wish to support their customers in a way that makes us happy. That says alot for a company, it means a lot when you dont just become a number after the sale is complete. Pros I really like the ease of ESC, I have used several service software packages in the past and ESC is easy to use and was easy to program to our needs. We run several tech's and work in about 6 states so our needs can be a bit different than some service customers, but I have found that the customer service support that we receive from DESCO has been one of the main reasons that I can get the things I need done as quickly as I need to when I have a question. We are also using the mobile software and we absolutely love this function of the software, its given us so much more time to deal with other things in the office and taken us to a better tracking, billing and compliance system. I would honestly have to say the mobile software was one of the best decisions that we made and it has really moved us forward in the customer service/satisfaction department. And the best part was that the mobile software was super easy to set up and start using. I wish we had brought it on line sooner. Cons I wish I had a bit more reporting features and I also hope to see the accounting package out of BETA soon so it will be something we can seriously consider. The peach interface works fine for us tho, but I would love the full package. Review Source SG Shani G. Office Manager Construction Used the software for: Less than 6 months ### "Six Months In and Techs Still Not Up & Running" April 17, 2020 3.0 I put a TON of work into setting the product up for my business. My onboarding rep was fantastic! But at just shy of 6 mos. into our journey with FE, we were still having issues and my techs weren't up and running on their tablets in the field. Pros Everything in it seemed to be lacking a little bit. From setup to entering a new customer to reporting. It was good, but definitely could be better. Help desk people were great - very helpful. Cons Setup was long, drawn out and complicated. Interface wasn't \*quite\* up to GUI standards. You can't tab from (every) field to field, drop down lists didn't behave as they should. Just way too many steps involved to accomplish a task. Doesn't work on regular tablets; works better on a phone. Even my bookkeeper had problems with data coming over into Quickbooks. Reason for choosing FieldEdge I made the mistake of not looking into several different options, and just went with the first one that was demo'ed. Review Source Response from Xplor Technologies April 23, 2020 Hi Shani - Thanks for sharing your comments with us. We continually work on enhancements to FieldEdge and will be sure to share your comments with the appropriate teams. We appreciate you taking the time to leave your feedback. AP Andy P. sales Construction Used the software for: 2+ years ### "Tech Support at it's BEST" August 22, 2016 5.0 Customer Success representative Is AWESOME.Why? Because he ALWAYS gets back to me with a Email or a Call. He Can walk you through any problem you might have on desco. we would talk as if we have been friends for years. that is how friendly he is. It doesn't matter if it is something small he Will not make you feel small, in fact, he'll give you tips or tools to help you with anything you might be having trouble with. It means A LOT to me to be able to get the help I need with a smile, and THAT'S What I get from REP !! Review Source Response from Xplor Technologies January 23, 2017 Thanks for taking the time to share this, Andy. Nelson is genuinely passionate and always happy to help. We consider ourselves very lucky to have him taking care of those who need a hand! Remember - we are always at your service. DC Darla C. Office Manager Used the software for: 2+ years ### "We have utilized the ESC program for many years, and their customer support has always been great! " October 24, 2017 5.0 Pros The program does just what we need. Any time I have had a problem, if it's minor, I chat online with them. I love the ability to do this because it's immediate and I don't have to wait for a call back! If it requires a phone call, they follow through with it and have always solved my problem timely. Cons The mobile laptop version our Service Manager tried to use was not good at all. But the version for tablets works very well! All our techs and the Service Manager can access our whole database from the field, which is extremely handy, especially at night and on weekends. Review Source jT jason T. V.P. Consumer Goods Used the software for: 2+ years ### "Outstanding..." August 27, 2020 5.0 FieldEdge has been a great program for us. the program is easy to use and our Rep. \[SENSITIVE CONTENT HIDDEN\] is so quick on responding to our needs. we researched 2-3 top software companies specific to our industry (HVAC & PLUMBING) and after our research, it was an outstanding pick and we didn't go wrong. Pros scheduling, agreements, reminders, ability to sign people to different roles Cons implementation, but that goes with any new software Review Source JU Jo U. Owner Consumer Services Used the software for: 6-12 months ### "Updates Galore!" November 1, 2018 5.0 Everything has a learning curve. Once I moved past my perceived frustration and opened myself to the possibilities with the tools available, I have found this product is exactly what we were looking for. Pros FieldEdge is helping us compete in the digital age. The tools offered in this software make it easier than ever to send reminders, keep track of our customers, and offer professional invoicing. The original on boarding process was easy but overwhelming for me. Once I reached out to my Customer Success Manager with my concerns or frustrations we were lined up with training's and phone conferences and email follow ups to make sure we are getting all FieldEdge has to offer. I am excited to work with a company and CSM that is so focused on customer satisfaction and helping me grow my business. Cons It seems to me that FieldEdge is becoming hyper-focused on their customer's needs. Things that frustrated me a month ago have either been addressed in updates or in trainings. As with most things, communication is everything. Once I started reaching out to my CSM and getting a better grasp of how the software really works I have found tons of tools and applications that will help grow my business. This is truly an "ask and you shall receive" type of customer service. Review Source PS Peter S. Owner Consumer Goods Used the software for: Less than 6 months ### "Good experience" November 19, 2021 5.0 It is my main location during the business day. The AP side is still mostly in Quickbooks. The customer side is mostly in Fieldedge. Pros It is built around the service agreement part of my business. The reminder feature is 1st rate. Cons I chose to start during a busy period . This is not advisable as there is much to learn. Switched from [ClockShark](https://www.capterra.com/p/155467/ClockShark/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Business growth made my old systems require too much recording keeping and look-up. Review Source LC Lisa C. Owner/CEO Used the software for: ### "My company has used ESC for 2 years and it's been one our our BEST investments!" May 5, 2016 5.0 Having had an18 year heating & cooling company, we were well pass the need for a great scheduling and dispatching software. We are so happy we were referred to the innovative folks at DESCO, and have been appreciative ever since. Finding software that integrate into Quick Books was the icing on the cake, and has saved me hundreds of hours of administrative time over the last 2 years. We integrated the software modules into our business one at a time, and then learned each as we went along. The online tutorials and other training resources are great for that. Hands down most remarkable though, is the experience I consistently have with the support team. To summarize, they respond amazingly fast, seem enthusiastic to help solve any issues we have, and are happy to remote in to do any "fixes" themselves. I never feel like a burden to them, just a valued client. I've even had a support technician create a report for me through Excel using my data from ESC. He remoted into my computer, and I watched first hand as he worked his magic. Within a few minutes, I had the report I needed to fully evaluate the different sales items I use, so I could truly evaluate the profitability of each one. Lastly, I feel like I am heard when I call. The support team is always receptive to my questions and seem thoroughly interested in my suggestions and feedback. Investing in this software is an absolute no brainer. I highly recommend DESCO and their ESC software to any company in the Trades. Lisa M. Coffy Owner/CEO Furnace World Review Source Response from Xplor Technologies May 6, 2016 Wow thanks Lisa! Like many of great customers, we pride ourselves on providing outstanding service each and every time. We're thrilled this has been your experience. Thanks for sharing your experience! SL Stephanie L. Office Manager Used the software for: 2+ years ### "Overall, I think it is awesome. Has a few quirks however and tends to shut down on me." August 4, 2017 4.0 Pros I can manage payroll, inventory, customers, agreements, reports, everything from one place efficiently. Cons Shuts down on me when I work too quickly. Deleting a technician from a dispatch and saving too fast results in the program quitting. (It doesn't like quick key strokes.) Review Source Response from Xplor Technologies August 12, 2017 Hello Stephanie, "Awesome" sounds great! Thanks so much for your positive feedback. That said, it appears that you are a "fast mover" and have had some strange product behavior. Please reply via email as I am interested in seeing how we can improve your experience. AM Angelo M. Owner Construction Used the software for: 1-2 years ### "Good Software for HVAc companies" January 3, 2020 4.0 I like that they have training videos and when I need something tech support is pretty fast to help with what they can. Pros It allows me to track information for service calls and transactions, as well as price-book integration. Cons I would like to get pricing because of every dollar matters and it's not as affordable as we would like. Review Source Response from Xplor Technologies January 8, 2020 We're glad to hear that you're finding our many resources helpful, Angelo! We appreciate you taking the time to share your feedback with us! RW Robert W. President Construction Used the software for: 1-2 years ### "FeildEdge Summary " October 15, 2022 5.0 Excellent Pros Service dispatch gps electronic billing Cons The link between feildEdge and Qbooks keeps disconnecting Reason for choosing FieldEdge Because of the integration from Desco ECS Review Source Response from Xplor Technologies October 20, 2022 Hi Robert! Thank you for taking the time to provide feedback. We are so glad that you are enjoying FieldEdge! Should you need assistance with anything, please do not hesitate to contact us. We're here to help! AC Anthony C. Owner Consumer Electronics Used the software for: 6-12 months ### "Awesome! " November 1, 2018 5.0 Fieldedge has had a positive impact on our business overall. Revenue has improved. Customer satisfaction is through the roof. Parts processing has become streamline. And we're just getting started. Fieldedge positions us to sell protection agreements easily because it starts the conversation. And as the technicians become more and more comfortable the ease of processing is proving to effect all aspects of the business. But I think my favorite part is when the customers comment on the automated heads up that the tech is on the way. We use a phone call alerting to a text message which leads the customer to go to an email that has a full bio of each Tech. As the customers rave about the automation I keep smiling. THANKS Fieldedge! Pros Customer reaction to the automated features. The Quick books link makes processing invoices and parts management Automated. Selling protection agreements is becoming streamlined as well. And the dESCO team, FieldEdge team has proven to be amazing in the ongoing process of improving our process which has improved the business Overall. Cons When Microsoft had a flooded building it took us down. I was frustrated but watching the FieldEdge team create a proactive solution to allow access to our customers if it ever happens again causes me to hesitate to even talk about it. I have no complaints. Review Source LS Logan S. IT Manager Construction Used the software for: 6-12 months ### "Best Customer Support" April 1, 2019 4.0 They have been responsive to our needs and we have been enjoying many of the new features. I would recommend having a clean quickbooks file from the start and the performance is better on iOS than Android. Pros They have good phone, chat and email support. Cloud based, we never worry about backups and it is easy to add users as they only need a browser. Cons Onboarding was a little bit of a mixup but I believe it was because they were still new to working with Android and new to flat-rate pricing. Review Source Response from Xplor Technologies April 24, 2019 Thank you for taking the time to share your feedback, Logan! We are glad to know you've taken advantage of the many ways you can contact us; we are always happy and eager to help! EA Emily A. Service Dispatcher Mechanical or Industrial Engineering Used the software for: 2+ years ### "Field Edge is an essential tool for any service company! " August 4, 2017 5.0 Pros Ease of access to information for field techs and office staff! Being able to have all of our customer's history at the touch of a button! Cons There could be better options on the mobile software for better information access 24/7. I would love to see a more accessible management app. Review Source Response from Xplor Technologies August 4, 2017 Hi Emily! Thanks so much for taking the time to give us a "shout out"! 10/10 Rocks!! That said, we always want to improve so please reach out to the email provided as I would love to capture your product feedback in person! Thanks again!! TM Tatigh M. Owner Construction Used the software for: Less than 6 months ### "Excellent Software .... Amazing Support Staff" April 22, 2019 5.0 A very good experience. The excellent "user-friendly" software makes the duties of the technicians easier and more efficient. The entire staff is understanding to our needs and quickly recommends the best way to use the software to best benefit our needs. They provided the tools, training and support to make the transition go very smooth and have always been available for our questions. Pros From the initial inquiry, FieldEdge Staff was very helpful with our training and transition to FieldEdge. The support team provided excellent training and assistance with our questions and concerns. After we "went live" the very knowledgable and friendly support was always available via the Chat Line. They quickly would address our issues and concerns. The ability to prepare reports and have access to statistics immediately is amazing. Cons There are none I can think of. My only "con" is that we did not use FieldEdge sooner. Review Source Response from Xplor Technologies April 26, 2019 Thank you, Tatigh! This is feedback we love to hear. We look forward to continuing to work together! EL Emmett L. Ops. Manager Construction Used the software for: 6-12 months ### "Good Software" August 19, 2020 4.0 Pros \-Easy invoicing -Easy item search -a lot of compatible software for CRM, Accounting software,tracking, etc. -Simplistic Cons \-Can be finicky after an update. - Jobs feature could be improved it doesn't track cost like we would like it to. -Can't place stock orders. All PO's have to be connected to a customer. Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Cheaper and more user friendly for service techs. Review Source DC Dave C. Owner Used the software for: ### "For the money, there are better products" January 28, 2015 3.0 Overall ESC is a decent dispatch software for a small company. However, their customer support is 2nd to everyone. The sales person who sold me the software raved about their phone technical support, which basically means you call up report a problem and they call you back... sometimes 3 or 4 hours later. Today, their connection server component is on the fritz, I got a call and a voice mail from a tech that said "We're closing but I did 'this', we'll call tomorrow"... which didn't work, and basically means I should wait around until someone happens to call me SOMETIME tomorrow. They advertise QB integration, but everytime I've questioned how certain things like quotes & progressive billing gets reconciled, I get told how much better it would be if I just bought their accounting package because they don't really know QB as well. Sometimes, the drag-drop interface for scheduling drops dispatches into the either, and they have yet to give me a decent explanation of dispatch completion that will let dispatches either be completed and billed or reassigned to different office dispositions (Hold for Part, Billing, Call to reschedule, etc). I'm about to add additional technicians to my payroll and I am very nervous about what other things are going to pop up as issues. Right now, it's one thing when I'm the only technician and can keep track of everything, when I add more technicians, having follow up on everything they did for the day to make sure the software didn't drop something kind of defeats the purpose of having mobile software. I might as well go back to paper invoices. Overall, I wish I'd gone with something other than DESCO. Review Source JB Justin B. Service Manager Consumer Services Used the software for: 2+ years ### "It gives me access to the office in the field without a phone call." February 9, 2018 5.0 Sometimes I have connectivity problems, which is not a software problem. Offline can be used to avoid this problem if I know that is an issue. Pros The ability to do just about anything I need to in the field without calling the office. I can access the entire history of the customer. Review Source cK callen K. Manager Construction Used the software for: 6-12 months ### "great product, great customer service!" January 16, 2020 5.0 increased revenue, more satisfied customers, more quality reviews from customers. Pros This software is excellent. the implementation was fairly seamless, and the support staff is phenomenal. the software has been great in allowing us to generate more work and provide a more enhanced service to our customers. \[SENSITIVE CONTENT HIDDEN\] is very attenuative and has been extremely helpful as a rep for our team. Cons occasional glitches, and would love to see efficiency reports in the future. Review Source Response from Xplor Technologies January 17, 2020 Thanks for the awesome review, Callen! We really appreciate you taking the time out to share your experience with us. BH Brad H. Director of Service System Operations Construction Used the software for: Less than 6 months ### "Props to \[SENSITIVE CONTENT HIDDEN\] and the Field Edge team" January 28, 2020 5.0 Pros Props to \[SENSITIVE CONTENT HIDDEN\] and the Field Edge team. It can be a challenging process to move a business into a field service software like theirs. The product is great. It has an excellent integration with Quickbooks. It's taken us a little time to negotiate the nuances of the set up but we also see it as an robust FSM (especially if you are comfortable in sheets/Excel). The support has been supurb. Sincere thanks to \[SENSITIVE CONTENT HIDDEN\](And all others). Great work! Cons Still learning but the workflows feel a little clunky for me. Reason for choosing FieldEdge The level of their integration with Quickbooks Desktop. Review Source Response from Xplor Technologies January 30, 2020 Thank you so much, Brad! The entire team is grateful for your kind comments. We definitely recognize the transition to a full service software - especially from Excel, as you alluded to - can be a little intimidating at first, but we're glad you stuck with it and are getting into a good groove. We really appreciate you taking the time to share your feedback with us. CB Connie B. Owner Consumer Services Used the software for: 2+ years ### "Great customer service" January 10, 2019 5.0 Dispatching and tracking calls has been much more efficient. It has allowed us to follow up and collect more easily both in the field and from the office. Pros The ability to access it from anywhere. The ease with which I can communicate with support personell. It integrates well with Quickbooks. Cons I wish the reports were a little more comprehensive and user friendly. Review Source Response from Xplor Technologies March 14, 2019 We really appreciate your review, Connie! Thanks for sharing what you enjoy about FieldEdge and how it has helped your business! MW Meredith W. Office Manager Utilities Used the software for: 2+ years ### "d'ESCO provides superior support!" April 20, 2017 4.0 There are many facets to the d'ESCO program. Whenever I need help, I can count on the d'ESCO support staff to get me the answers I need. They provide immediate attention through their 'Live Chat' option. The support staff are extremely knowledgeable and consistently provide excellent customer care. I recommend both the d'ESCO program and their support staff! Pros The customer support. Cons That the support hours are east coast based and I am on the west coast, so they are not available at the end of my work day. Review Source AM Ashley M. Office Admin Consumer Services Used the software for: 6-12 months ### "Paperless Made Easy" August 19, 2020 5.0 The company I work for has been using Field Edge for almost a year now, and so far we really like it. Before Field Edge we used ESC which was not a paperless software and the transition to paperless has been so easy. Our main contact for support is \[SENSITIVE CONTENT HIDDEN\] and SHE IS AWESOME! She is so friendly and personable and really explains things in a way we all understand. Pros I love that techs can make their own WO and PO. Love our support person \[SENSITIVE CONTENT HIDDEN\]!! Cons Wish the pinned notes box was bigger and able to see all the pinned notes at once without having to scroll Review Source Christopher S. Independent Distributor Construction Used the software for: Less than 6 months ### "A great tool for the contractor with several teams in the field " January 17, 2019 3.0 This software over all has served me well and I will continue to use it . Pros I easily communicate vital instructions and resources to my teams in the field allowing me to manage multiple projects in several areas . Works great when working in storm zones where rapidly deploying subs is a must. Cons It has taken some time to effectively use this software . Review Source Response from Xplor Technologies March 14, 2019 Christopher, thanks so much for taking the time to share your feedback! We are so glad to know that you have had a positive experience utilizing our software and look forward to this continued partnership. RA Reid A. Business Manager Used the software for: ### "Has all the features to help you grow and outstanding customer support" May 5, 2016 5.0 We began using ESC primarily to help with scheduling and managing HVAC service agreements. The software was VERY simple to learn in that regard, but offered much more than we expected. Having used the software for a few years now, it has helped to revolutionize everything from our dispatching style and the way we communicate with customers, to the way we bill out repairs and manage our contract work. The level of professionalism and service we are able to provide our customers has increased in a huge way, and the data we get from the software helps us to continue our growth while keeping a close eye on our team. While improving our processes has been huge for us in terms of growth, an important part of this investment was the customer service, and the ability to begin using this software QUICKLY. We soon found that not only is the software simple to use and learn, but the support staff is VERY responsive and has consistently helped me navigate a number of questions and improvements within minutes of me asking. Overall, we were able to achieve the goals we purchased the software for, and then elevate our company with the additional features that ESC provides. Their support staff helped us to get fully functional with the software very quickly, and I'm continuing to utilize new features as recently as this morning. We can't recommend this software enough! Review Source Response from Xplor Technologies May 6, 2016 Thank you for the review Reid! We always love hearing from our customers and how we're helping to improve their businesses. Our team prides themselves on providing fast, thorough, service to get companies up and running quickly. Thanks again! 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