# Page 6 | FieldEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is FieldEdge the right Field Service Management solution for you? Explore 307 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111740/FieldEdge/reviews --- FieldEdge 4.2 (307) [View alternatives](https://www.capterra.com/p/111740/FieldEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 28th, 2026 # Page 6 - Reviews of FieldEdge ## Showing most helpful reviews Showing 126-150 of 307 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RA Reid A. Business Manager Used the software for: ### "Has all the features to help you grow and outstanding customer support" May 5, 2016 5.0 We began using ESC primarily to help with scheduling and managing HVAC service agreements. The software was VERY simple to learn in that regard, but offered much more than we expected. Having used the software for a few years now, it has helped to revolutionize everything from our dispatching style and the way we communicate with customers, to the way we bill out repairs and manage our contract work. The level of professionalism and service we are able to provide our customers has increased in a huge way, and the data we get from the software helps us to continue our growth while keeping a close eye on our team. While improving our processes has been huge for us in terms of growth, an important part of this investment was the customer service, and the ability to begin using this software QUICKLY. We soon found that not only is the software simple to use and learn, but the support staff is VERY responsive and has consistently helped me navigate a number of questions and improvements within minutes of me asking. Overall, we were able to achieve the goals we purchased the software for, and then elevate our company with the additional features that ESC provides. Their support staff helped us to get fully functional with the software very quickly, and I'm continuing to utilize new features as recently as this morning. We can't recommend this software enough! Review Source Response from Xplor Technologies May 6, 2016 Thank you for the review Reid! We always love hearing from our customers and how we're helping to improve their businesses. Our team prides themselves on providing fast, thorough, service to get companies up and running quickly. Thanks again! CM Chris M. Owner Consumer Services Used the software for: Less than 6 months ### "Increase production with Field Edge" November 30, 2021 5.0 Using it daily as a hands on owner lets me see what all the employees are doing. Pros Capability to see all jobs, their progress, who is on them and where, invoicing, payments all make the job flow better and increase the production for the business Cons Would like a stop point for all work to be reviewed before sending out invoices. Review Source LM Laurie M. Office Manager/co-ownerD. McKeon Heating & Air Consumer Services Used the software for: Less than 6 months ### "Best dispatching software I have used in 30 years" August 4, 2017 5.0 It has more functions than our previous software especially the latest mobile applications for out in the field, etc. Mostly I have gotten more training than I ever have with past software companies on how to work with the software on daily dispatching/customer maintenance routines and the accounting functions. Feel less anxious in going forward into a new program because I feel they truly "have my back" on the journey of learning & mastering their program. If I have made a mistake that I cannot figure out how to solve they ease my fears and show me how to fix it quickly. Pros The customer support is absolutely the best! I am super impressed with how fast they contact you if an e-mail is sent requesting help, and they are very patient with explaining answers to my questions. Also the initial online training system is very impressive. They want to make sure new user are comfortable with how the software works. Never had a software program with such great support before. Review Source Response from Xplor Technologies August 4, 2017 Hello Laurie! What a fantastic affirmation of the team's hard work. Thank you so much for taking the time to submit your highly positive feedback! Especially considering that you are new to the family! Your kind words make our day! Remember, we are always here to help!! JW Jen W. Owner Used the software for: 6-12 months ### "I was hoping for better" April 4, 2018 3.0 I love the fact that it is web based. It has helped make us more time effective with our scheduling. Pros I like that it is web based. I can be away from the office and be able to login and help with scheduling and billing. Cons We switched from ESC to Field Edge and I was hoping they would have been more similar. Every aspect of this program takes about 5 extra steps to get something done. We provide maintenance agreements for our customers and this was the big draw for this software as it was supposed to help make this easy, well guess what, you can only ever have one SA per customer. We have two different SA we offer and can't use them both in this system as it only allows the one. It is a very frustrating program in general. Review Source TB Tori B. Head of Operations Used the software for: 1-2 years ### "Good experience learning the FieldEdge software. We use it every day." April 18, 2018 5.0 This soft ware allowed us to have everything in one program that we needed to run our business. From having client files, to dispatch with GPS, to linking to our quickbooks. Saving us time without having multiple programs. Pros I like having everything in one program. From Client files, to GPS, to linking with our Quickbooks. This software program was very easy to learn. I am not the best on computers and learned and mastered this program in a very short period of time. Cons At times this program can be slow. Which makes things a little difficult when you have customers on the phone or multiple phone lines. Review Source AM Autumn M. Office Manager Consumer Services Used the software for: 1-2 years ### "From outdated invoicing to Fieldedge" December 24, 2018 5.0 Fieldedge has helped us keep track of techs, invoice on time, and collect payment immediately. Our best sales year yet! It has made of our office staff's lives so much easier! Pros Easy to use, dispatching, field service, work order management. Great tracking services all the way through. Cons Some things revert back after changing them in the customer's settings. "Agreement" section needs work. System has went down for hours maybe 4 times in the last year and a half we've had it. Some times the mobile app glitches out and our techs have to log out and log back in to get it working again. Review Source KR Kelvin R. Electrician Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### " Bulldog electric " May 25, 2023 5.0 Great Pros Good app to use in my field of work..... Cons Not to many complaints so far...it different from some of the apps I've used it Review Source Response from Xplor Technologies June 13, 2023 Kelvin, We are so happy and grateful that your experience with FieldEdge is going positively! Thank you so much for the feedback. SB Sue B. Office Manager, Bookkeeper Used the software for: ### "I haven't worked with the ESC program since 2005. I am learning something new everyday!" May 21, 2015 5.0 I attended a conference in Las Vegas in 2005, there was so much to learn in such a short time. But I decided not to work for my husband and went on to another job position. Due to an unfortunate death of an employee, my husband and I have teamed up again and had to learn how to use the ESC software. We spent long days and weekends learning the most important aspects of the program. For the last few months I would see the notice about the Mobile Upgrade Tab every time I logged into ESC. I was hesitant to do this Upgrade so we both started the process together then my husband had to go out to a job :( So I was left to finish this myself and get it done for the company. When I finished with the Server I continued to upgrade our other workstations. I asked our dispatcher to post an invoice to see if everything was working and linked to our Sage 50 program and it wasn't working... this is when I went into panic mode. But I knew that help was only a call away. It wasn't too long when Josh called us back. I explained my issue, he knew exactly what I needed to do to resolve the problem. I also had another issue on my husbands computer with Sage 50. Because these two programs communicate with each other and are so essential for our business he offered to take a look at the problem. My level of anxiety dropped once Josh logged into our system and started to do his thing. Josh found the root of the problem that the Sage 50 techs could not find for me earlier that day. I was so happy to have such an experience technician available for our company!! Review Source MW Matt W. Manager Consumer Services Used the software for: 6-12 months ### "A Decent Program That is Getting Better" December 11, 2017 4.0 Pros Moving away for Google Calendar for scheduling to FieldEdge has definitely helped with keeping track of our technicians and the visibility in the office. We have been able to respond to issues quicker and able to respond to customers faster. They do seem to be making rapid updates to the system. Cons It is a little slow going from screen to screen. Also, the work flow (or lack of) provides for confusion and unnecessary clicks. Customer support is good and responsive but a written guide with best practices for how to use the system is sorely needed. This program is good for the service side of business but leaves a lot to be desired on the new construction side. Review Source TH Todd H. Salesman Construction Used the software for: 1-2 years ### "Good and easy to use " February 23, 2021 5.0 Great. Again only thing I disliked was crashing during mobile. Pros Easy to use. Efficient and foreman’s seemed to like a lot. Only reason I changed software is due to company growth Cons Freezes up a lot of crashes in middle of using without WiFi connections. Seems better for smaller companies Review Source EJ Ellie J. Office Manager Construction Used the software for: 6-12 months ### "Field Edge" April 5, 2019 4.0 Lack of onboarding training. Not a lot of help from office. Most of the training and learning of the system has been done by me on my own. Pros Ability to use from anywhere and dispatch from anywhere. Cons not able to easily move old history to the software. Review Source Response from Xplor Technologies April 24, 2019 Ellie, thanks for taking the time to share your feedback! We are glad to hear that you enjoy the ease-of-access - one of the great benefits of operating in the cloud. For any support or additional training needs, please reach out to our support team or your CSM as we are always happy to help in any way that we can! SO Sarah O. Director - Operations Security and Investigations Used the software for: 1-2 years ### "\[SENSITIVE CONTENT HIDDEN\] is awesome!" August 31, 2020 5.0 Pros \[SENSITIVE CONTENT HIDDEN\] is awesome! I can reach him whenever I need to and he always responds with a thorough email and follows up over the phone. He is proactive in ensuring we're using FieldEdge to maximize success! Cons Sometimes our techs have issues with the app and have to uninstall and reinstall it Review Source TC Terry C. Controller Consumer Services Used the software for: 6-12 months ### "FieldEdge has increased our efficiency and is stable." September 17, 2021 5.0 Pros FieldEdge has helped us create operational efficiencies with dispatching and collections. Cons Dashboards could be more robust with a few more filters. Review Source BV Brenda V. Office Manager Construction Used the software for: 2+ years ### "ESC Customer Service" January 18, 2017 5.0 Shelley has been such a great help this week! She has shown great patience while I learned a process. Review Source Response from Xplor Technologies January 23, 2017 Brenda, we are so grateful to you for giving us your time and for the opportunity to be of service. As a long-time member of our team, Shelley displays the greatest qualities for customer service and is just invaluable. We will always be glad to show you that same helpfulness and patience any time we can be of assistance. Thank you! CC Chelsey C. Office Manager Construction Used the software for: Less than 6 months ### "Making the Switch" November 29, 2018 5.0 Because FieldEdge syncs with our Quickbooks every 8 seconds, we do not have to use any sort of "batch and sync" system (which is the manual process of going through the invoices and clearing them yourself...). This has saved us so much time! Overall, FieldEdge has exceeded all of our expectations. Their customer support is amazing. They are completely willing to devote even their personal time to make sure that our business runs smoothly. Highly recommend. Pros The thing that our techs and office staff love best about FieldEdge is how simple and easy it is to use. It can be nerve-racking switching to a new software, but switching to FieldEdge was a breeze. I highly recommend making the switch. It has made our lives so much easier. Cons Our techs are used to seeing a dispatch board that shows where all of the other techs are and how those jobs are running. With FieldEdge, they only see the work that has been assigned to them. There are a lot of pros to this, as each tech only needs to be focused on the work that is scheduled to them, however, it is just going to take some getting used to. Review Source LC L. C. Used the software for: ### "ESC Supports the needs of small business " May 12, 2016 4.0 We have been testing ESC for a long time and have now "gone live". The support team is always upbeat & enthusiastic and very knowledgeable. They have live chat, an organized system for requesting a call back (always same day) and a very good video learning library that is growing. For small business the price point is reasonable and the set up is straightforward. I would advise any small business owner to prepare internally before jumping right in to any new software program: get a reliable IT consultant for the short term, plan your capital expenditures from the beginning, know your business' work flow so you can implement a structure that makes sense right from the start, make a small scale test company that you can run along side your current system, and consider a few days of on site training. While that might seem like a lot to do, it is really the foundation you need for ANY kind of technology upgrade you might be considering. Planning pays off. It is not easy to find both reliable service industry software and support for small business. This company has both to offer. Review Source Response from Xplor Technologies June 30, 2016 Thank you not only for your kind words about us but the valuable advice for other businesses adopting new technologies and solutions. Making major enhancements or changes to your company is a challenge that deserves planning and foresight. We are thrilled that you were able to feel the support of our entire company standing behind you. dESCO is always cheering you on and thrilled by your success. As always, we are at your service! CG Chris G. President Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Great Move for us" December 10, 2019 4.0 Great customer support, they are always enhancing the software, very reliable. Pros The software is very user friendly and integrates with Quickbooks very well. Cons Transitioning to new software is always a challenge. I am not a fan of the mobile application. Reason for choosing FieldEdge Ease of conversion from our current product, also FE offers purchasing and warehousing features. Review Source Response from Xplor Technologies January 8, 2020 Thanks so much for sharing your feedback and for being a valued FieldEdge customer, Chris! RL Richard L. President Consumer Services Used the software for: Less than 6 months ### "Its Here!" March 8, 2017 5.0 I have been a customer with their desktop version ESC for 10 years and was very happy with it, but now that I moved over to their cloud based system I absolutely love it!!! I can run my operations from any location because it is in the cloud and I can pull up my company from any browser. This is what I have been waiting for for years and the girls in the office love it. No more hosting it on our own servers and slow connection. FieldEdge knocked it out of the park! Richard Air One Air Conditioning & Heating So. California Pros Pros: It is cloud based and readily available from any browser and location. Up sell is a snap for the technicians because you are able to input up-gradable items and recommended items too take the pressure of selling off the tech and puts it in their viewable iPad for the customer to see. Up-selling to the next level is here. Cons Software transfer and customer history takes some time and when transferring be sure to save your old software or paperwork for exact details to look up later. Remember that you are going to a new platform but its well worth it. Review Source GB Gail B. General Manager Consumer Services Used the software for: 6-12 months ### "Answer to our search for cloud based" February 15, 2017 5.0 Our company had been looking for a cloud based software for dispatching Service Techs for our HVAC company-a few years back we thought we had found one. We had NOT-overall experience could not have been any worse. We have now been using Field Edge and a complete turn around-sync's seamlessly to Quickbooks in live time-Techs pleased with it, Admin staff pleased with it, owner pleased with it. Updates according to our requests are met in a timely fashion. The Tech Support Team are amazing-they suggest that all levels of our company's staff contact them-they respond QUICKLY and have the answers we are looking for and stay with us to be certain that we understand. Pros The support they give Cons Really do not have any, maybe that they did not deveop it sooner............ Review Source MC Michelle C. President aka Plumma Girl Construction Used the software for: Less than 6 months ### "WOW! Who would have thought?!" August 7, 2018 5.0 I LOVE the support and quick response to our concerns and issues. The attitude of- We will make it happen! - is a BIG A++++++++++++. Keep up the great work and thank you for helping my business run smoother!!! Pros Love the fact that our team can focus on using our skills instead of PAPER TO DOCUMENT every little move!!! We looked into DESCO over 10 years ago and I am kicking myself for not making the decision to purchase back then. Moving forward, we are stoked about the product and what it is going to do for us as a team. It is slick!!!!! Cons I can't really say this is a con but it has been a struggle. The clock in clock out feature doesn't work like I thought it would. END USER ERROR!!!! I just can't get the crew to remember to clock in and out. So false times are an issue. Again, END USER ERROR. The cloud is amazing, I don't know how it works. Feeling spoiled so when there is a lag I tend to loose my POOP. (Rep talk for being impatient). Haven't seen it much, so that is a good thing. Review Source ML Marc L. CFO Consumer Services Used the software for: 2+ years ### "Great Software" October 9, 2015 5.0 Pros ESC is the perfect blend of easy to use for new employees and customizable enough for our more experienced users. After watching the "How to Webinars" our new hires are able to hit the ground running. We also have a bunch of customers that want their dispatches / invoices done in really specific ways and ESC allows us to customize everything for them. Cons ESC is only compatible with limited accounting software packages. We love ESC but want to switch our accounting software but are unable to. Review Source KK Katy K. Installation Coordinator Consumer Services Used the software for: 6-12 months ### "Everyday HVAC Use Review " February 14, 2017 5.0 Field Edge is continually adding special features that improves the ease of use. One of the features that is particularly helpful is the "suggested customer". When creating a new customer, it will pick up any similarities in existing customers which helps cut back on the annoyance of a duplicated customer. The Field Edge support staff is always there with a quick response whenever we need them. Pros Very user friendly. The dispatch board is very simple to view and easy to use, and the Integrated phone system is proving to be a very helpful feature. Cons Hardly a con, however, the updates which are every couple of months come out with new features which sometimes take a moment to get used to. Review Source JL Jeffrey L. Manager Construction Used the software for: Less than 6 months ### "FieldEdge for HVAC company" December 4, 2018 4.0 We don't yet fully utilize all of what FieldEdge has to offer, however we are already saving time from our previous processes. The transition team was patient with our approach, and the implementation process was as smooth as we could have hoped (working around our schedule, as well as very detailed with our very cluttered existing system). There is no perfect system out there, but the "bang for your buck" with FieldEdge is very high quality, based on our experience with it, so far Pros FieldEdge has made a system that streamlines things that our previous system (Wintac) made extremely difficult. The customer support team is top notch, and has been a good blend of helpful, while also being sure to push things forward to help get the transition done and any issues addressed. Every person I have spoken to within the company has been a pleasure to deal with. Cons It is built upon Quickbooks, and is subject to all of Quickbooks' flaws. Each issue that arises and causes headaches in Quickbooks will cause similar headaches throughout the FieldEdge platform. Review Source GG Gintaras G. Software Engineer Used the software for: 6-12 months ### "I love how easy it is to train someone to use this software" March 28, 2018 4.0 Pros I love how easy it is to train someone to use this software. It has so many options for specific details your company would need. The customer support is great in how they walk you through fixing issues. If the issue is not being resolved by troubleshooting with you they do jump in and take care of it. Cons Cant link multiple emails to send invoices to customers(accounting, general information), issues when trying to process credit cards(trys to charge to a customer instead) The earlier versions never had these issues and with each update they are trying to make it almost "too" complex. Review Source BK Brandon K. Feild supervisor Consumer Services Used the software for: Less than 6 months ### "Not good for commercial work." June 26, 2018 1.0 Never get FE unless your residential only and a control freak who can set up everything 100% before using. Pros Residential service application, once you learn it it works great for residential service calls. Personalization of items is nice. Cons Everything is difficult to change. Work orders are not expandable, collecting equipment information makes NO sense, quotes are impossible unless you have a work order assigned to the customer, system is difficult and makes no logical sense, training is not enough, lost the owners info and constantly contact the technicians even after a month of trying to get corrected, initial set up person went on vacation the week we went live and didn't assign another person, link between quickbooks and fieldedge seems delicate and iffy because every time you shut down the computer a technician must fix sync process, FE prefers chat to fix your problems and that's a joke, and many many more, we are dropping them in month 2. 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