# Page 7 | FieldEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is FieldEdge the right Field Service Management solution for you? Explore 306 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111740/FieldEdge/reviews --- FieldEdge 4.2 (306) [View alternatives](https://www.capterra.com/p/111740/FieldEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 28th, 2026 # Page 7 - Reviews of FieldEdge ## Showing most helpful reviews Showing 151-175 of 306 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS MONICA S. Human Resources Environmental Services Used the software for: 6-12 months ### "From ESC to Fieldedge" December 17, 2018 5.0 We are trying to be faster and more efficient with our billing and payments received. We can see instantly that the tech has done their job and can show the customer pictures right away. Pros The ease and user friendly it is. How the staff is constantly working on making new changes to it. The customer service I get from them if I have any questions. Cons Working on online, if my internet goes out then we go out! Review Source GH Glen H. Owner Consumer Services Used the software for: 2+ years ### "Get to the next level" March 16, 2018 5.0 Pros The client presentation is excellent, it saves the technician time and it eliminates the duplication process. Cons There is no access to upcoming appointments and customer data if internet connection is compromised. Review Source JL Jennifer L. Office Manager Construction Used the software for: 2+ years ### "Lots and lots of features, flexible for many industries." May 20, 2016 5.0 Pros Comprehensive & quick tech support via chat or email, extensive knowledge base for questions. The software allows for extensive customization. I really like the ability to track the labor hours on each job, allowing for better job costing than some other software packages. There are so many features, we haven't even begun to take advantage of all of them! Cons If one user is invoicing a service dispatch and another user opens the same dispatch, the user doing the invoicing will lose all changes they have made, which can be quite frustrating. There is no warning to either user until it is already too late. Review Source RB Ron B. General Manager Consumer Services Used the software for: 2+ years ### "Great Product" May 4, 2018 5.0 Support of the product is better then any other program we have used in the past Pros The program runs in real time and its easy for the techs to use and to also teach new techs. Cons Sometimes when updates happen they remove or hide some of our features. Review Source EM Emily M. Customer service specialist Used the software for: 6-12 months ### "Not too bad" June 13, 2018 4.0 Pros It's pretty simple to use. It's nice having everything you need wrapped up in one software. It's also nice if someone is out sick they can still log in from home since it's web based. Cons Sometimes it can run a little slow, which can be frustrating at times. Also some updates seem to hurt more than help. Especially when it removes things. Review Source BA Ben A. Vice President Consumer Services Used the software for: Less than 6 months ### "LOTS OF POTENTIAL BUT NEEDS WORK " December 12, 2018 3.0 They also NEED ago add something on quote follow up. Pros The price book will positively increase your service sales. We love the ability to have the Techs invoice and collect right in the field. The chat support has been great they are always willing to help and get back quickly. The support otherwise is Bad they do not return calls, and have a bad system for following up on problems. There are some small changes that could be made that would make a large difference in the vercitility of the software. Add time at the tech labor rate with the push of a button to the invoice. Do not allow a cost associated with a parts request be deleted if the invoice item is deleted. Will patch some big holes. Cons It ONLY works well for fixed price billing, time and materials billing is messy and in accurate you can’t automatically pull the time into the invoice. The system is un-reliable it has gone down for days on two separate occasions in a matter of months. We have had an open ticket for months because costs will sometimes not hit the job. It is Glichy I would have said it was user error until it happened right in front of the FE tech multiple times. I’ve had to continually reach out on an update. If you can’t reliably see your costs that it isn’t worth anything. Also Review Source MJW Mary Jo W. Office Manager Used the software for: 1-2 years ### "I love that online "chat" is available for those quick answers I always need. Always helpful!" June 6, 2017 4.0 Pros All in one encompassing accounting, dispatching, part ordering and receiving, invoicing and the best customer service on the planet! I appreciate how the company is always updating the software based on customer feedback. Cons There is always potential for growth, given that, I would like to be able to import our own images for the parts list for use by our office personnel. Review Source MV Michael V. Owner Consumer Electronics Used the software for: 1-2 years ### "Unstable Company Killer" September 25, 2018 1.0 STAY AWAY! Pros THEY KILLED MY BUSINESS AND MY EMPLOYEES WALKED OUT. NOW MY VENDORS KNOW THERE IS BLOOD IN THE WATER AND HAVE STOPPED PAYING. NEED I SAY MORE Cons This will put you out of business. Crashes at the worst possible time and locks you out of your business completely, leaving you with pissed off customers. Also when this happens you can not invoice or schedule anything. Review Source MF Micki F. Sales manager Used the software for: 2+ years ### "Easy to use, great customer support " May 31, 2017 5.0 Pros Easy to use and easy to train new employees on. Love customer care agent , he makes having tech issues a non issue. Fast and very nice !!! Review Source Response from Xplor Technologies June 7, 2017 This is why we do what we do! Your kind words humble us. Woot! Thanks Micki, we love you too! AD Alicia D. accounting Used the software for: 1-2 years ### "My experience is always great when I get to speak to Vishal Bakhari" May 9, 2017 5.0 Pros Our rep, makes the issues I have a little easier to deal with. i like that the information imports into QuickBooks nicely. Cons I have a few issues with the software functionality and accuracy of it. Duplication of invoices and items on quotes, Review Source Response from Xplor Technologies June 7, 2017 Hi Alicia! I'll be sure to let Vishal know you think so highly of him! Thanks for your incredibly thoughtful words. It means the world to us (and Vishal). LH Lydna H. Administrative Assistant / Dispatcher Consumer Services Used the software for: 6-12 months ### "ESC Keeps Us On Track" April 11, 2017 5.0 I am only now figuring out the full functionality of ESC, from managing our fleet schedules and inventory to keeping up with our service agreements. As a fairly new user, I was pleasantly surprised how user-friendly the Dispatch Dashboard is. I was able to get up and running with little training, resulting in zero downtime for my employer, and I always get a quick response from the Desco Support team whenever a question comes up. Pros I am most impressed with how common-sense the program is. While there is always room for improvement, and I am new to the dispatcher game, I can follow the service from the initial call to payment of invoices and easily sync it to QuickBooks for handling. Also, the app that has been downloaded on our phones make it easier to manage and track everything from off-site. Cons The version I have is not cloud-based, but that is easily fixable with an upgrade if we need it bad enough. However, we have found that so far the app works great for off-site management. Review Source RP Rhett P. Owner Consumer Services Used the software for: 6-12 months ### "Very happy so far, excited for the future!" August 11, 2015 4.5 Pros ESC has given us great support. From onsite, to their regional training to the personal assistance as we have needed it. We chose to implement at the worst time, or should I say the busiest time of the year for us. They have still been there, helped us through and every day we get a little excited about what it can do and what the future will hold as we progress and learn more and more about how it can help make our company more efficient. Cons The biggest quirk has been the accounting portion that we started using as well. I do love the fact that it is all together and does not have to "integrate" with another program, although it will. Its just requires learning something new, more like the old peach tree and not like quickbooks at all. That is not all bad, there are so many other things that it will do that the other cant so just learning something new was the initial challenge. Review Source JC Joseph C. VP Construction Used the software for: 6-12 months ### "FieldEdge is the best field service, dispatching, and work order management software on the market." December 10, 2018 5.0 I would recommend this software to any other company in plumbing or HVAC fields. FieldEdge has brought us a long way from paper invoicing early last year. The staff gets to know you on a personal level and that makes the customer support that much better. Pros Fast, reliable, has quick and knowledgeable customer support, very customer service oriented. Easy to use and train employees. Cons No cons that they aren't right on top of when brought up. Like any software, they have some bugs from time to time, but those get worked out very quickly and mostly go unnoticed. Review Source RL Ricky L. Owner Construction Used the software for: 6-12 months ### "Fieldedge review" March 5, 2019 4.0 Happy we made the switch, happy they seem to want to listen to recommendations. Pros Maintenance management is very helpful as well as managing equipment. Cons A few things but they are working to grow in those areas. Review Source Response from Xplor Technologies March 14, 2019 Ricky, we appreciate you taking the time to leave us a review and are so glad to hear that you are happy with your experience with FieldEdge! JC Joanne C. Corporate Treasurer Construction Used the software for: 2+ years ### "DESCO (ESC) Software is the best!" April 20, 2017 5.0 Any time I have an issue big or small dESCO tech's solve my issue. As a non-trained computer user I can't thank them enough. Pros Ease of use, Technical Support Cons none Review Source Response from Xplor Technologies June 7, 2017 Aw, thanks Joanne! You rock! We help with everything! WOOT! JB Jeff B. Co-Owner Director of Sales Consumer Services Used the software for: 1-2 years ### "HVAC company using Fieldedge" June 14, 2018 5.0 The best part of Fieldedge is the customer support. Everyone is always helpful and friendly! Pros I really like the scheduling features, and how it works seamlessly with Quickbooks online. We have used other systems that did not work like this. Cons I wish it had a feature that would send a notification to the customer when the Tech was headed their way. Review Source SY Susan Y. Administrative Assistant Building Materials Used the software for: Less than 6 months ### "CSM" March 7, 2019 5.0 My personal experience with CSR (do not know his last name) has been 5 STAR all the way. Pros amazing customer service manager, she made a trip to Fort Myers to meet us in person and work with us as individuals. She set up a weekly call with me so we can fine tune the things I need from Field Edge to make my job easier and more productive. She is working hard so our company can get the most out of the software and increase our efficiency and our customer service to our customers. Cons There is nothing I do not like as of this time. Review Source Response from Xplor Technologies March 14, 2019 Thanks so much for sharing your experience with our team, Susan! We love hearing stories like this and count ourselves lucky to have customers like you. EM Erika M. Vice President Utilities Used the software for: 6-12 months ### "User Fireindly" December 20, 2018 5.0 The cost for our customers, and the true cost for the company was the first thing I realized, and it has helped completely . Being able to run the different reports has been a huge help. Pros I like the tracking abilities of the software, the invoices, work orders, technician time, parts tracking. This has made us more aware of our cost, and better for our customers. Cons Some of our techs are not tech savvy, and the mobile part explaining to our guys was the hardest for me. Getting them to use it to the full potential Review Source AA Abdelaziz A. Finance Accounting Used the software for: Less than 6 months ### "Gestion des interventions " November 3, 2023 5.0 Pros C'est un outil de gestion de services sur le terrain. Facile d'utilisation, il permet la répartition des services, accès mobile, gestion des ordres de travail. Cons C'est un puissant logiciel facile et très efficace Review Source Response from Xplor Technologies January 5, 2024 Thank you so much for this amazing review! So happy that FieldEdge is working great for you. Welcome to the FieldEdge community! MH Mike H. Owner Used the software for: 1-2 years ### "Works great for us! " March 29, 2018 5.0 Pros Lots of information at your disposal, and always making improvements based on client feedback. Techs seem to be able to use the system and like it. Cons Some functions could use improvement such as payments to invoices not finalized. I did also like to see a little better phone support rather than the chat. Review Source JF John F. Owner Used the software for: Less than 6 months ### "Dont do it! The software is so slow and not very good. Lots of complaints from owners and employees." April 10, 2018 1.0 Pros The salesman. The rest is not worthy of installation in the HVAC industry. So slow. Cons To much to list! Slow, difficult to use, no response when we needed help. Biggest complaint from techs, they could never gain access and when they did it would delete all there notes causing delays with paperwork being done over several times, most of the time they could not complete paperwork at all so it would clog up the office the next morning with techs doing paperwork in the office!! The complete opposite of what we were trying to accomplish. I felt like we stepped back 8 years in time when we installed this crap program. Cost alot of money and time huge loss to our company financially. We wound up going back to our original software field service manager faster, cheaper and much better support by far! Review Source JB Jason B. Owner Consumer Services Used the software for: 6-12 months ### "Everyday is a refreshing and renewing experience!" April 20, 2017 5.0 The product has been phenomenal asset to my growing company and as I change the product evolves as well to suit my needs. Support system is nothing like I have ever experienced before. One call in for information and the support team are prompt with an answer and during the first call. I am sticking with this company forever now. Thanks Fieldedge. Pros Ease of operation to confirm to my business. Support system is out of this world. I feel like they really get me. Cons No cons. i do not have any cons to say. Review Source HT Heather T. Call Center Manager Used the software for: 6-12 months ### "FieldEdge has been absolutely wonderful. The process from start to finish was made very easy!!" April 19, 2018 5.0 Pros I love having everything in one place. I don't have to use several different programs to get the information. Also, having the profitability of each work order is amazing and easily monitored. Cons The only thing that I would like to see some improvement on is the job section. We have a lot of construction jobs and there are some items that could be added and modified that would make this section much more efficient. Review Source GO Gustavo O. Used the software for: ### "Personalized" October 11, 2016 5.0 We have used Desco software for approximately 16 months now and it seems everyday we learn new things about it and new ways to use it to make our work day easier. From an office administrator point of view it has cut my billing/invoicing times in less than half. Billing that took me 6-8hrs now takes me less than two hours and I feel confident I did not miss anything. Dispatching is a breeze and reports are extremely customizable. The more I use Desco the more I learn about it. I believe we are only using about 40% of it's potential and it has made us at least 3 times as efficient as a company. I cannot imagine going to our previous software and our excited to see what more it offers. And last but definitely not least, the support team is awesome. The quickest way for me is Chat Support who will usually get my problem resolved within a few minutes. Keep up the good work! Review Source Response from Xplor Technologies January 23, 2017 Gustavo, we really appreciate you sharing your experience with others and your very kind words. I think we are really lucky to have such an incredible history and well-developed product at the center of our company. But our greatest blessing is definitely great folks like yourself who we are fortunate enough to support and see successful. Thanks again! JP JOSEPH P. Managing Partner Utilities Used the software for: Less than 6 months ### "FieldEdge System" November 7, 2018 5.0 It has been a great experience thus far and we've seen the wisdom and potential with growing our business with the FieldEdge System. Pros 1\. FieldEdge is a very intuitive tool that has streamlined Pohlman Plumbing & Home Services daily operational processes. 2. The dispatching drag & drop, creation of works orders, assigning multiple techs for multiple days is super easy. 3. Ability to generate detailed reporting for more granular Business Intelligence. Cons 1\. Google Map for the dispatching could be bigger. 2. Viewing multiple unassigned work order on the map at the same time. -When a technician arrives at a work order early, it does not move it on the dispatch board. Suggestion; it should move to show the office that they now have more time available on the board. 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