# Page 8 | FieldEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is FieldEdge the right Field Service Management solution for you? Explore 307 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/111740/FieldEdge/reviews --- FieldEdge 4.2 (307) [View alternatives](https://www.capterra.com/p/111740/FieldEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 28th, 2026 # Page 8 - Reviews of FieldEdge ## Showing most helpful reviews Showing 176-200 of 307 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP JOSEPH P. Managing Partner Utilities Used the software for: Less than 6 months ### "FieldEdge System" November 7, 2018 5.0 It has been a great experience thus far and we've seen the wisdom and potential with growing our business with the FieldEdge System. Pros 1\. FieldEdge is a very intuitive tool that has streamlined Pohlman Plumbing & Home Services daily operational processes. 2. The dispatching drag & drop, creation of works orders, assigning multiple techs for multiple days is super easy. 3. Ability to generate detailed reporting for more granular Business Intelligence. Cons 1\. Google Map for the dispatching could be bigger. 2. Viewing multiple unassigned work order on the map at the same time. -When a technician arrives at a work order early, it does not move it on the dispatch board. Suggestion; it should move to show the office that they now have more time available on the board. Review Source SB Stephen B. Owner Consumer Services Used the software for: Less than 6 months ### "Unsatisfied Customer" January 22, 2019 1.0 I would highly recommend anyone looking into new software use their competitor Service Titan Pros Hard to say anything nice about the software when I have been working on getting flat rate items to work for over a month now. Cons Implementation of Callahan & Roach flat rate into FieldEdge has been an absolute nightmare. What should have been simple has not only taken way to long in my opinion but it has officially lost me money on a few service calls. Review Source Response from Xplor Technologies April 24, 2019 Stephen, we are disappointed to hear about your earlier experience importing flat rate items. We've recently made some changes around our flat rate and import process to address some of these concerns and hope that you have seen improvements. If you are still having challenges, please reach out to our support team support@fieldedge.zendesk.com and we will be happy to help! GO Gustavo O. Office Administrator Used the software for: ### "Awesome, easy to use, easy to customize and the best customer support!!!" April 13, 2016 5.0 We have been using Desco since June of 2015 when we decided to switch from a different dispatching software. I was hesitant to switch because of the time it had taken me to set up our old software and didn't want to deal with new head aches. After finally taking the big leap I was in shock of how easy it was to get up and running and how helpful and patient the staff is. Definitely this is one of the best business decisions we've made. Our company is growing and we have been able to keep up mainly because of Desco and its power to be in control. I have learned how to make it work for me and make my job much easier. As new situations come up I quickly run it by the staff and they amazingly always have good news for me as to how this software will help me make my job easier. I don't see our company switching from Desco, I'm sure we will keep discovering every single resource it has to offer us. In the past 10 months I am still able to learn new things as I go, sometimes daily. I definitely recommend this product if you don't have one in place or if the one you are using currently is giving you nothing but dead ends. Review Source VR Veronica R. Owner Construction Used the software for: Less than 6 months ### "Outstanding!" March 1, 2017 5.0 We give them 10+ and would definitely recommend Field edge. Thank you! You are AMAZING! Pros The customer support staff has provided the best training that we could ask for. With the training that we have received we been able to utilize the software very easily and comfortably. His knowledge, patience and guidance has helped us benefit from Fieldedge in so many levels. He's never overwhelming, i love that he follows up to ensure we are happy with the software and if we have any questions. His passion for what he loves doing definitely has shine since day one!!! Cons I have not had any issues to report at this moment. The System updates are constant but a necessary to improve the software. Review Source WS Weslee S. Service Manager Construction Used the software for: 6-12 months ### "Very easy to use" April 26, 2018 5.0 Customer service is responsive and always ready to help Pros It puts all of our office functions into one platform. Dispatching, billing, taking payments in the office and in the field, quotes. It does it all Cons Set up took a while to perfect. Between menu pricing and the existing customer list, getting it all into the system correctly took time. Review Source CT Connie T. Dispatcher Consumer Services Used the software for: 6-12 months ### "HVAC Dispatching\*\*\*" February 14, 2017 5.0 The support staff at FieldEdge is always quick to respond to any questions or concerns that we may have. Ease of use makes the process of dispatching calls quick. Pros ease of use, automated reminders for maintenance agreement customers, dispatching, very reliable, automated billing renewal. Cons slow during the afternoon (more than likely due to heavy traffic hours) Review Source CH Cathy H. Controller Used the software for: ### "ESC Review" August 17, 2010 4.0 Great software, and support! Considering the circumstances we were under to convert to new software, I don't think we would have gotten as good of service and support from any other providor. I would defintely recommend this software to anyone! Pros Access to the different modules is much easier, and quicker. Much of the processing is streamlined, and access to doing other transactions is very easy. I was concerned about the accounting module, but it is very comparable to others that I have worked with, and very user friendly. Implementation and conversion was so much easier than I expected. Cons Using the mouse instead of tabbing/entering, slows down things a bit. I think we prefer getting around the other way. Also, the company remittance portion of checks, doesn't give enough information. I have to write down the vendor name, date, etc., on our copy for our records, as it doesn't print that info. Review Source TL Tracy L. Business Manager / owner Consumer Services Used the software for: Less than 6 months ### "invested a lot of time and money but considering dumping this software" December 11, 2018 2.0 frustrating Pros communicates with Quickbooks and mobile app for field techs Cons The most important part of our business is quoting jobs. The customer service people say " quoting is our weak point". Yeah, it doesn't work. Most of the features don't work properly for our company. A significant amount of history from Quickbooks wasn't transferred into FieldEdge and about 95% of the information that was transferred from Quickbooks wasn't correct - the customers' addresses were not transferred. We are having to manually enter most of them. We continue to have technical problems and are unable to login. This is causing major problems for our dispatchers. Review Source TF Tammy F. Office Manager Consumer Services Used the software for: Less than 6 months ### "Very expensive lesson! " April 23, 2018 2.0 Too many unproductive parts and not enough help with work. Too many bells & whistles. Pros Customer service was great getting started. They worked and answered questions they knew the answer to. Cons Not user friendly for techs in the field. Work orders started could not be changed. We ran into many issues that customer service and training had problems with. We wanted a program to make work easier this added more steps and more complicated. Gave us nice credit BEFORE PAYMENT...Then kept a substantial amount of my money we paid when we canceled before the 30 days was up. Not as much knowledge about Quickbooks syncing as we were lead to believe by the first salesman. Review Source AP Angie P. VP Industrial Automation Used the software for: 2+ years ### "Great Inventory and Customer Management " August 17, 2017 4.0 Pros Multiple Warehouses and ability to track and manage, Custom reporting, custom fields, custom invoice forms. Great customer support. Have used ESC for a long time, and am very happy with how it works. Good Customer Service. Cons Not the most modern looking software, the mobile app doe not quite work for our work flow. Wish you could take the software and create a cloud based system! Review Source SS Sue S. Office Manager Used the software for: ### "Excellent Company - Excellent Product" April 29, 2016 5.0 We switched to ESC just over a year ago, the transition went very smoothly and we were able to customize a lot of the program to suit our company. The program is so easy to use and if I am unsure I just click the help button which takes me right to a list of tutorials or I do a live chat which is super quick, no waiting for a help desk to call back. I am obsessed with the webinars - the best part is that they record them so you can watch as you do it and pause when you need to! The biggest value ESC has added to our company is efficiency - with the mechanics invoicing using mobile we can upload the invoice, take payment and book return calls before he has even pulled out of the driveway. If a customer calls and asks for a copy of an invoice or a statement of their account we can email with one click they have it before they hang up the phone. The marketing tools that are available within the program are amazing! I would highly recommend this ESC! Review Source Response from Xplor Technologies May 6, 2016 Thanks for sharing Sue! Always great to hear the success stories of our customers. We'll keep those webinars coming! PH Patrick H. Used the software for: ### "Awsome Product!" May 3, 2016 5.0 We have been using ESC for just over 2 years and cant say enough for how great its been. We are a locksmith company, so we have 6 vans as well as a shop and office and currently use it for all of our accounting, ordering, dispatching, and billing. The only real issue we have had is the POS takes a bit to get used to, but the benefits to managing the workflow, ease of use and ability to facilitate clear communication through the company more than make up for it. By far the best part has been the support we have received. They have an EXTREMELY knowledgeable and helpful staff who go above and beyond to resolve any issues even if it may not necessarily be an issue with their software. Additionally they are very open to suggestions to improve the software and seem to constantly be working to make it better each year. Review Source Response from Xplor Technologies May 6, 2016 Thanks for sharing, Patrick! Keep those suggestions coming. Our customers are our biggest source of ideas for making our product better! I'll be sure to share your experience with our support staff - they love to know they're making a difference! CR Colleen R. Estimating Clerk Used the software for: ### "REVIEW" January 14, 2011 3.0 Overall this was a good product. Most days I would recommend it to others. Pros Not a bad program. It's easy to use once you get use to it. Starting out was hard. It was even harder for my collegues who had to switch over from the old program. The dispatch board is really easy to use. Cons I've been asked to send in a review. Talked to some people in our company and asked them for their view. The number one suggestion was for the ability to be in a quote be and still able to copy the parts and and materials over to another quote, change the quote number, change teh type of quote AND have the ability to pull a GENERAL quote, give it a quote number, customer and give it materials and labor specific to that job. An UNDO button. I'd like to be able to see the date that the price was last changed for an item in the computer. Review Source JA Jorge A. Director of Operations Consumer Services Used the software for: 2+ years ### "We use it for everything from Dispatching to invoicing" September 6, 2016 4.5 Pros Easy to create dispatches, easy to create invoices, and inventory tracking is great. The ability to automatically put inventory from warehouses when it gets sold using flat rate codes is very efficient. Cons The reports leave a little to be desired. Maybe rewording some reports so they're more easily found and you instantly know where to find them would be good. Review Source RM Rachel M. Office Manager Construction Used the software for: 1-2 years ### "Good Software for Larger Companies" March 16, 2021 3.0 Pros We most liked the scheduling aspect of the software as well as the integration with Quickbooks! Cons It was extremely difficult to navigate - had almost too many features. The technicians also struggled to learn the software, therefore cutting down on them actually using the software. May be suited for a larger company. Review Source LH Lindsey H. Owner Consumer Services Used the software for: 2+ years ### "Excellent technical customer support" January 22, 2016 4.5 Pros This has been a very effective tool for us scheduling our technicians. We are now billing from ESC and the customer support we have received, especially from the chat support has been exceptional. Cons Sometimes sales are a little slow returning calls regarding purchasing other features when you are already an established customer. Review Source PO Petra O. Manager Used the software for: ### "Intuitive, feature-rich software with outstanding customer support" June 24, 2015 5.0 We've been using the ESC software almost since the inception of our company. What sold us on it initially was the gentle learning curve. The features that are most important to the day-to-day workings of your business are easy to learn and in plain sight. However, once you are comfortable with the basics of the software, you quickly learn that there are a wealth of advanced features (drill-down reports, advanced dispatching techniques, mobile applications, serialized inventory, etc.) that can really let you fine-tune the software to your exact needs. We came for the software, but we stayed for the post-sale support. Even years after our purchase, we are still impressed with how hands-on and personal the Customer Support is. Just like any business, we run into questions or issues that we simply don't know the answer to. Desco always picks up the phone. On several occasions, they've gone far beyond the call of duty to help us with immediate concerns, and you can't put a price on that. Review Source JL Jimmy L. Operations Manager Used the software for: ### "Upgrades and Enhancements" August 11, 2010 3.0 Add these functions. Audit trail, better dispatch mapping, lose mappoint, way to see all dispatches on a map, maybe at get map button, when you click, it open a google map page with the address filled in, Scanning of parts on dispatch and parts verification of dispatch through bar code scanning Way to create a packing list from dispatches Create a PO field on Customer Locations screen so you can locate a customer by PO, just like search for address, name, etc, need a way to prevent duplicate locations under a customer or some sort of notification. Pull documents attached to Customer into Dispatches, so that duplicate documents don't get attached. need a way to pull equipment from parts list in a dispatch to the equipment screen, maybe some sort of auto fill. Pros Nice upgrade from version 10, but still a ways to go Cons no audit functions, needs better dispatching board and maps, need way to prevent duplicate locations under customers Review Source AD Amber D. Office Manager Consumer Services Used the software for: Less than 6 months ### "New Customer" September 13, 2018 5.0 Our Company really enjoys using Fieldedge Pros We started using Fieldedge in May 2018. Since then we have clear procise reports of collections. The entire office and Technicians can see what is going on with each account. Easy to use and manage. Cons Not really sure we have any issues that customer service has not helped with. Any issues they have immediatley jumped in to help us with. Review Source MH Meah H. Owner/Manager Used the software for: ### "Knowledge Is Power" August 4, 2010 5.0 Excellent product and support! Pros The amount of customer information available instantly is powerful. Tracking service calls, equipment, invoices, purchases, repair recommendation, dispatch notes, payment history are all recorded and can be retrieved within a couple of seconds. All of which allows us to be confident whenever we speak with our customers. It's equally valuable for tracking inventory, vendor purchases, prices, etc. ESC is the only way to successfully manange service agreements. It takes all of the guess work out and elminates anything from slipping through the cracks. ESC has proven to be our most valuable tool for taking care of our customers. Cons It took a little more time than I expected to get up to speed but well worth the effort. Review Source DB Danielle B. office manager Used the software for: ### "Love this!" June 4, 2016 5.0 I have been a dispatcher and now office manager in the HVAC and plumbing service industry for over 10 years and have used many different platforms and software for file management and dispatch, ESC is by far the fastest to create and assign a work order. The dispatch board is a great visual tool to assess the work day and the drag and drop feature for dispatches is a huge time saver. I have had nothing but positive experiences on the few occasions I have had to call support and have even had a technician offer to do a free system update which he scheduled for the weekend to minimize our service interruption. Review Source Response from Xplor Technologies June 24, 2016 Danielle - Thank you very much for taking the time and consideration to share this wonderful experience. It is our goal to provide that same level of service to everyone growing their business while using ESC. Given how many years your company has been using ESC, it is easy to take your compliments to heart. We are always at your service! JT Jeff T. Team Leader Used the software for: ### "ESC Mobile is Great!" July 16, 2014 5.0 We have been using ESC for a little over two years as well as the mobile application with the Service Specialist using Ipads in the field. We recently started using the mobile invoicing feature that allow the personnel to present options to the customer and digital invoice on the fly. This has been absolutely great! We were able to free up office staff time from invoice data entry which frees staff up to do more productive task. We have also increased our customer email database exponentially. The email capture allows us to communicate with our customers more efficiently. The Service Specialist frequency of COD collection has gone up. The amount of credit cards we accept has also gone up. The mobile invoicing has been great and I would encourage anyone not using ESC to give it a try it's a great product. Sincerely, Jeff Tauzin Doug's Refrigeration Review Source NF Nicholas F. Project Engineer Construction Used the software for: 6-12 months ### "Connection from Field to Office" July 25, 2019 5.0 Pros I like the continuity from the field of work to the office. Made submitting and closing out work orders quickly. Cons I only had a couple problems with uploading a ticket but FieldEdge was able to assist with correcting immediately. Review Source Response from Xplor Technologies August 1, 2019 Thanks so much for your feedback, Nicholas! We love to hear how FieldEdge helps make your day-to-day activities more efficient! JW James W. Owner Construction Used the software for: Less than 6 months ### "FieldEdge" October 26, 2018 4.0 We have more access to the program. Easier scheduling from the road. Keeping track of KPI's moving forward for the next owner. Pros Switching from Desco to fieldedge will be worth it. More available features and even more coming all the time. A lot friendlier than the desco software, even for a mechanic with limited computer skills. Being able to load your items onto an excel spreadsheet makes it nice. Cons Setting up a way to quote with good, better, best. I wish I could figure it out. My winter project!! Review Source DL Danelle L. office manager Used the software for: ### "Good enough" April 2, 2015 4.0 I enjoy ESC for my dispatching needs. It integrates well with my Quickbooks. I did notice that many times it will not save a phone number into QB when entering a customer in ESC. Also, any notes entered in ESC do not transfer back which is a major hassle and time waster. Recently I encountered a major issue with QB15.0 and ESC not being able to work together. The accounting server would not accept the new version of QB. My tech support, Josh S., was extremely helpful. He spent almost 7 hours with me over the course of a week to resolve my issue, as well as using several other people in the office. He was kind and professional. My issue has not been fully resolved due to errors with my actual computer. However, using my boss's computer, we are functioning as an office again. I'm very pleased with the level of service from tech support. Thanks! 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