Servant Keeper

4.5 / 5 373 reviews

Who Uses This Software?

Nearly 30,000 churches of all sizes and denominations use Servant Keeper to manage donors and contributions.


Average Ratings

373 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Servant PC Resources
  • www.servantpc.com
  • Founded 1994
  • United States

About Servant Keeper

Too many programs make fund-raising complicated. Fund-raising should be fun, simple, and easily managed. If people want to know where they are with their giving and how much they owe, this should be a simple thing to report. Servant Keeper makes it so easy! Join the 30,000+ non-profits that have discovered the secret to simplifying fund-raising while increasing donations.


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Servant Keeper Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

Servant Keeper Reviews Recently Reviewed!

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Provides giving tracking and on-line giving portal. Both work seamlessly together.

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and the online giving option has opened up more giving opportunities for members and integrates into statements

Cons: Would like to see an accounting package integrated with the software. Right now we have to manually add to a third party software.

Overall: Easy to use and provides up to date online giving options

Vendor Response

by Servant PC Resources on October 13, 2017

Hi Bill, it's so nice of you to leave a complimentary review. I do want to acknowledge your request regarding accounting. Right now we offer direct integration with Quickbooks. So when you post your account totals go directly into your quickbooks company file. We have found that for most of our customers, this integration serves them best as their accountant uses Quickbooks. This also lets us focus on the member/donor tracking, which is what we do best. We really appreciate your feedback and kind words! Thanks for using Servant Keeper! - the Servant Keeper Team

It takes a little while to get someone on the phone but they are great!!

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is easy to use and the program has a lot of features. It gets the job done. I love that I can get support from a real person and they are always so pleasant.

Vendor Response

by Servant PC Resources on October 13, 2017

Hi Dorris, thank you for using Servant Keeper and for your 5 star review! It's a joy to serve your ministry. We have grown tremendously in the last couple years (thousands of new churches) so we have added considerable staff to our HelpDesk. I'm so sorry you had to wait..! we are still working to avoid that. - God Bless! - the Servant Keeper Team

Customer service is great...always a big help!

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I really like having the capability to create reports using various filters, whether it's by first name, ZIP Code, or whatever...such reports are really helpful.

Cons: I can't really think of anything that I dislike...the only thing that might make it more interesting is to add voice entry.

Vendor Response

by Servant PC Resources on September 25, 2017

Hi Char, thanks for taking the time to share your experience! Glad you are loving the groups capabilities with filtering, and custom reports! - Servant Keeper Team

SK 8 is by far the best database for churches of the many I've used.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is user-friendly, customizable, and readily accessible from any computer. The cloud based version of SK8 has features like the Greet and Attend for taking attendance at any event and the information goes into the database. It has an online directory that can be accessed by the church and members can update their profile changes themselves. The online directory will upload any JPEG picture such as selfie taken by the member which is great as it gives insight into each person and their family. They have a great background check program. I could go on and on. It has made my service to my church so much easier. One of the other important features is the Help Desk. These dedicated individuals are efficient, courtesy, informative, and endlessly patient. And they all speak understandable English. The company is also very responsive to suggestions for improvement. Many of the suggestions I heard at training sessions have been implemented in subsequent versions since I began using SK6. I highly recommend this software to every church staff member I talk to and those who don't use it are really missing out.

Cons: Only that it isn't free. I can't really think of any other reason. I know free isn't possible so, like Mary Poppins, it's "practically perfect."

Overall: The ability to track information about our members, attendees, and visitors. Reports that help us track a myriad of things about our congregation so we can better serve them, each other, our community, and our finances along with protecting our children with accurate and detailed background checks. The online directory helps our people to connect with each other easily, update information at their convenience and is secure with individual login. Our treasurer loves the ease of using the contribution section of this software and the reports generated. Just the ability to customize the software for my particular needs and the fact it is a true Windows program that allows you to copy, cut and paste plus update new information for a family with one click is worth its purchase. Many databases don't do that.

Vendor Response

by Servant PC Resources on October 06, 2017

Wow Vicki thank you for your many kind words and for taking the time to post this extensive review! It's a joy and honor to serve Compass Bible Church! - the Servant Keeper Team

Joe was most helpful and understanding of my computer illiteracy!!

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Everything seems to be fine except the Sunday School rosters. We haven't implemented a lot of the features yet but look forward to what we'll be able to do.

Cons: We use monthly Sunday School rosters. The monthly rosters in SK8 are for 6 weeks instead of just the desired month.

Vendor Response

by Servant PC Resources on September 11, 2017

Hi Becky, thanks so much for giving Servant Keeper a 5 star rating, it's an honor so serve your ministry. Just a quick note, all the reports and rosters can be completely customized so if you want to make it four weeks only you can do that. Call us if you need help with that. Thanks again! - the Servant Keeper Team

We recently upgraded to SK 8 with our database on the Cloud. Technical Support was awesome!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have used the SK Contributions module for many years and it has worked extremely well. I especially like, that if we make the occasional data entry error, it is a straightforward process to make corrections. Three of our volunteers attended a SK training session last spring and we were impressed with the membership module. We could immediately see how we could use membership features to support many of our ministries. The ease of customizing our database with our own names for various fields is great. The Groups Keeper is an awesome tool and we foresee using it extensively. Although we are still learning the SK Writer functions, we can already see that in conjunction with the Groups Keeper, we will be able to personalize letters, emails, campaigns, etc. Perhaps the most appreciated feature of SK8 is that it resides on the Cloud. This enables all of us to work from home, which is a huge plus for our organization, which is 100% volunteers, except for our minister. Also, we appreciate that our data is backed up daily automatically.

Cons: There is so much functionality it is easy to "use it or lose it". This says more about us than the software!

Vendor Response

by Servant PC Resources on September 11, 2017

Hi Susan, thank you so much for your kind words and your thorough 5-star review! It's a joy and privilege to serve your ministry! - the Servant Keeper Team

Servant Keeper features are helpful and easy to us.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: quick and easy, lots of helpful features

Cons: Building a filter takes a little time to figure out. The guidebook and online support are very helpful in figuring that out. Help Desk costs seem a little high to us.

Vendor Response

by Servant PC Resources on September 11, 2017

Hi Karen, Thanks for giving Servant Keeper FIVE STARS! We're glad you find the program easy and helpful to your ministry. We have recently reduced the cost of most of our support plans. Unlike most companies, we do not outsource our support staff. We're confident the level of support is far superior as a result. thanks again for taking the time to post a review! - the Servant Keeper Team

It solves the problem of listing and controlling the offerings received by our church.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The Customer Support that is available all the time. They take the time and patients to work with people that are not that familiar with computers.

Vendor Response

by Servant PC Resources on September 11, 2017

Thank you Buddy. We're so glad Servant Keeper is helping you manage donations and that the HelpDesk has been a help to you! - the Servant Keeper Team

The support staff was a great help and saved me a lot of time!

Aug 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. It does what I need it to do. That is my only comment. I really do not know what else to say. See cons below.

Cons: I would like to get prepared for my finance meeting now.

Vendor Response

by Servant PC Resources on September 11, 2017

Ann thank you so much for taking time from your busy day to review Servant Keeper. It's a joy to serve your ministry! - the Servant Keeper Team

Fascinating

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What we like the most of this software is that it is reliable and accessible from anywhere. We love that our users are able to add visitors immediately. We also love all the categories and information we can add to all our members.

Cons: The least thing we like is the way contributions is laid out, compared to our previous program, however, we will get used to that over time.

Overall: We are now able to create a better directory and have our members access it in a much simpler matter.

Vendor Response

by Servant PC Resources on August 28, 2017

Hi Esmeralda, being able to access Servant Keeper anywhere is a very popular feature. We're glad that you are getting so much use out of the system. Thanks for choosing Servant Keeper! - the Servant Keeper Team

Needed to understand a feature I was not familiar with

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's all good. No specific comments at this time. I like the reports most of all. I can pull up data in almost any form.

Cons: Online help in the software could be a bit stronger. Recommend adding answers to questions you receive on the calls or with online support.

Overall: Well, if I didn't have this software, it would be quite difficult to provide reports that are asked for or to keep track of information from year to year

Vendor Response

by Servant PC Resources on August 28, 2017

Hi Gaynel, thank you for taking the time to post a review for Servant Keeper. We are so glad to serve your ministry and it was a pleasure to help you! - the Servant Keeper Team

Five Stars! We love Servant Keeper!

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and minimal amount of work required to stay on top of record keeping has been a huge blessing. Time is a valuable commodity and Servant Keeper helps save loads of time record keeping and staying organized. Whenever I've needed to call for assistance with a task there has always been a knowledgable and courteous voice to coach me through to completion.

Vendor Response

by Servant PC Resources on August 28, 2017

Thank you Tanya for taking the time to share your experience with Servant Keeper with others! It's an honor to serve your ministry. - the Servant Keeper Team

Great customer service

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's tell you what you need to know about the parishioners, all the information
from family history to how many kids , how much they contributed no matter
how old the family history is .Thank you for the HelpDesk and really I like everything about it, Servant Keeper manage our ministry. It's our joy to have it.

Overall: to be organized with our parishioners history.

Vendor Response

by Servant PC Resources on August 28, 2017

Hello Iris and thank you so much for your review and kind words. It's a pleasure to serve you and your ministry - the Servant Keeper Team

As always, courteous, knowledgeable, fast.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: fairly easy to use, flexible, unlimited fields. Support team is always willing to help!! Constant updating and availability and smoothness of the updating.

Cons: eventually change the 'phone' field to just phone instead of 'home' or 'cell'. Rather just phone then 2nd phone and so on.

Vendor Response

by Servant PC Resources on August 28, 2017

Hi Cindy, we are thrilled that Servant Keeper is helping you manage your ministry. Just a quick note, you can certainly change the phone number labels. Just right click and hit "change field name". Thanks again! - the Servant Keeper Team

Excellent. Smooth transition from previous software.

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: That fact that everything you need to do can be executed from one place. Lack of redundancy eliminates repeated entry that saves a lot of time.

Cons: As the program is upgraded more options become available. There are some limitations. One issue is when we place a scanned signature into a database letter, often the signature graphic disappear after a number of letters are printed.

Overall: Help consolidate all of our information and data and keeps it in one place.

Vendor Response

by Servant PC Resources on August 28, 2017

HI Jesse, thanks for taking the time to share your review. We're glad we are helping to save time at your ministry. Please note that when you create a template in V8 it is saved in the database. It could be that another user on your ministry team is modifying your template? The signature should not just disappear. Call us so we can troubleshoot. Thanks again! - the Servant Keeper Team

Very Good and Helpful

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to work with and understand! I have used other software products and this is much easier. I like the group keepers section.

Cons: Waiting for the Help Desk!

Vendor Response

by Servant PC Resources on August 28, 2017

Hi there Carolyn! Thank you for using Servant Keeper and for posting a review. We are so glad to be a help to you. So sorry if you had to wait on hold! It's a result of tremendous growth but we are doing everything we can to avoid that happening to you. - the Servant Keeper Team

Past versions of the program has proven to be of great benefit in our accounting

Aug 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It has many failsafe provisions to help minimize mistakes in contributions and filing. The "end of year" reports to contributors saves time and effort because they are kept updated at the close of each input session. Plus, it allows us to keep families together, or print their Contribution Summary individually, as desired.

Cons: With the newest version I'm still having problems printing the contribution reports in "Portrait Mode". The default is "Landscape" and I have not been able to change it to "Portrait" which suits our filing better.

Vendor Response

by Servant PC Resources on August 28, 2017

Hi Arthur, thank you for posting a review and for using Servant Keeper to manage your ministry. I want to note that all reports can be completely customized, and please call us so we can show you how to do that and to switch between portrait and landscape. Thank you so much for using Servant Keeper! - the Servant Keeper Team

All of the Help Desk Staff are excellent, very personable and do not make your feel rushed.

Aug 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and ability to move around into different apps. The staff have all been a lot of help on the phone and online.

Cons: There isn't anything that I don't like. I really appreciate the staff, the time spent when needed and the ability to make sense of how it all works.

Overall: time saving, accuracy and assistance.

Vendor Response

by Servant PC Resources on August 28, 2017

Hi Nancy! It was so nice of you to share your experience with Servant Keeper and the HelpDesk. It's always a joy to serve you. thanks for using Servant Keeper! - the Servant Keeper Team

Decent product but functionality is limited

Aug 11, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Cost effective effective, easy to use, great interface, great training material, excellent support team

Cons: Not flexible enough, group management and reporting very limited , no custom reporting separate contribution and membership modules

Dave at Help Desk was cordinal, proffessional and solved my issue within a few minutes.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use - I have recommended to other churches. Requires little maintenance, always dependable and makes the tracking of congregation easy.

Overall: Everything organized.

Vendor Response

by Servant PC Resources on August 11, 2017

Thank you Sue for your kind review. It's a joy to serve your ministry! Thank you for recommending us to other churches. Thanks - the Servant Keeper Team

Fully Functional Contribution Manager

Aug 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Helps us keep compliant contribution records. Multiple tracking categories aid in departmental record keeping. Ability to print detailed reports

Cons: some of the user interface is a little clunky. we used at accountants recommendation with no real complaints

Very customizable! Flexible enough to meet needs of churches large and small

Aug 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: user-defined fields, integration with other software like QB and payment systems like Vanco. Also like the increasing "ecosystem" like secure child check-in and cloud-based data

Cons: No app! I would love a directory app for phones (ie: Instant Church directory) Also, I would love to be able to export the notes fields in to a csv file like the older versions of SK

Overall: Super ability to organize.

Vendor Response

by Servant PC Resources on August 11, 2017

Thank you Robby for taking the time to complete a review. YES there is an app and an instant online church directory that connects to your database. Call us so we can help you turn that on! thanks - Servant Keeper Team

Church giving record keeping

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would recommend this product for church giving accounting.

Pros: How easy it is to enter our weekly giving and keeping track for weekly/year end reports along with individual statements.

Cons: A little tricky running the report as its not completely intuitive, but once you do it a couple of times it becomes easier.

Very user friendly.

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very helpful to have so many pre-programmed scenarios when making lists for our church. This product comes with very patient tech support if there is a difficulty, which is rare.

Cons: Not sure that I can come up with any at the moment so at this time. I will say none. I have found it to make my work a lot easier.

Vendor Response

by Servant PC Resources on August 04, 2017

Hi Jane, it's a joy to serve your ministry and thank you for giving Servant Keeper a Five Star rating! God bless your ministry! - the Servant Keeper Team

WONDERFUL!!! Learned alot with the help of the staff!

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: One I became familiar with it, the ease of entering data, doing reports was very easy! The workshop really helped in terms of training.

Cons: Nothing really. I don't know what more I can say. I had issues when I first worked on this but now that I know what I am doing everything is fine.

Vendor Response

by Servant PC Resources on August 04, 2017

Hi Joanne, thanks for taking the time to share your experience. we are so glad to have the opportunity to serve your ministry! Thanks for using Servant Keeper - the Servant Keeper Team

Great product, great service. support. Customer Service employees go overboard to help you.

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use and reports are very beneficial. The total number of members involved in each report is very nice to have.

Cons: The different parts of the software needs to be updated separtly (membership, finance). This is a pain for each update.

Vendor Response

by Servant PC Resources on August 04, 2017

Hi Don, thanks for your review and thank you for letting us serve your ministry! BTW, all the apps are updated at once, give us a call so we can clarify that for you. - the Servant Keeper Team

Customer service today with Stacy was exceptional.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I appreciate the fact that they finally coordinated check in with servant keeper eight. Servant keeper provides us with a tremendous amount of information we use to serve our membership better.

Cons: It can be a little complicated in certain areas, but the frustration is minimal compared to how great the product is.

Vendor Response

by Servant PC Resources on July 28, 2017

Hi Julie, thank you for your kind words. We are so glad you are using the Check-In with Servant Keeper! thanks for using Servant Keeper - the Servant Keeper Team

We had great customer service from Joe. Made upgrading easy.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I find it easy to run reports at month end and year end. Also, it's easy to correct if I found I made an error.

Cons: I would like it if it ran a report that didn't include non tax exempt items on statements ( like payments for VBS/retreats, etc.

Overall: It helps me keep track of giving at year end.

Vendor Response

by Servant PC Resources on July 28, 2017

Thank you Charlotte. We are glad to serve your ministry. BTW, you can exclude non tax-exempt items from reports and statements. Give us a call so we can show you where that check box is. thanks! - the Servant Keeper Team

All I am in for is the upgrade from V6 to V8. It was seemless and the upgrade seems flawless.

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Pictures in directory, more sort fields, automatic responses to members, ... We will see when the rubber hits the road. Modern schemes for communication and and tracking.

Cons: Do not know yet. Looks great on paper. We need to get hands on experience to give a fair evaluation. We are engaged in the experience acquisition of said knowledge

Overall: Up to date knowledge of our congregation. Timely communication and feedback. This is only the start from experience from version 6.

Vendor Response

by Servant PC Resources on July 28, 2017

Hi Allen, it's nice to see a review from a long-time user of Servant Keeper! You're going to love the latest update. Keep in touch and God bless your ministry. - the Servant Keeper Team

User friendly

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease to use the different features. Can't wait to see what all it can do. Would like all my programs to be this easy even though I have had to call the help desk a lot, but everyone has been so helpful through this whole process.

Cons: I don't know how to use all the features yet. Can't wait to see what all it can do. Would like all my programs to be this easy even though I have had to call the help desk a lot, but everyone has been so helpful through this whole process.

Overall: We are needing to update our data base for new directories for the church and this was awesome, because the whole parish could help by updating their information and I didn't have to do it all.

Vendor Response

by Servant PC Resources on July 28, 2017

Hi Linda, thanks for taking the time to share your thoughts. Yes, I also love the fact that the church members can update their own records and take a huge burden off the church admin team! Thanks for using Servant Keeper! - the Servant Keeper Team

Great customer service experience

Jul 19, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its very useful for mistakes that may take place right away. I love how its easy to maneuver around the software.

Cons: I think the service is really good to have. I don't see anything being wrong. Very supportive to the tasks that have to be completed.

Overall: The great assistance of being able to complete our tasks at hand in a timely effective manner.

Vendor Response

by Servant PC Resources on July 28, 2017

HI Angel, we're so glad Servant Keeper is saving you time. thank you for letting us serve your ministry! - the Servant Keeper Team

Servant Keeper has been tremendously helpful for our church.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We've used Servant Keeper for many years now mostly for finances. However, it has been a huge success in sending urgent messages to our congregation.

Cons: Haven't found much I don't like about Servant Keeper. I do wish they offered more training to our local area. Most trainings are done an hour or so away from us, but understandably so since we live in a small community.

Overall: Contribution/financial
SK notify
Child Check-In

Vendor Response

by Servant PC Resources on July 28, 2017

HI Kelly, it's great to see a review from a long time user! While we do trainings in 60 cities around the country, you may be interested in online trainings as well, found at the HelpDesk center. thanks for using Servant Keeper! - the Servant Keeper Team

VERY HAPPY WITH THE SERVICE

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: USER-FRIENDLY, love being able to get necessary reports for certain times of the year for example Statistics and Annual Conference.

Cons: I don't have any dislikes regarding this software. I don't like having a list of the error messages so I can just look them up and know what to do.

Vendor Response

by Servant PC Resources on July 28, 2017

Hi Debra, thanks for posting a review. it's an honor to serve your ministry. thanks for using Servant Keeper! - the Servant Keeper Team

great

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The man options that allow pastors, staff to access parts of the data base. It also allows members to view online directory and keep their profile updated.

Overall: allow access from anywhere

Vendor Response

by Servant PC Resources on July 28, 2017

Hi John, we're glad to see your getting great use out of the cloud and granting controlled access to more staff. Engaging members through the online directory and letting them manage their own records will hopefully also be a blessing. thanks for using Servant Keeper! - the Servant Keeper Team

Even

Jul 17, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Contributions reports are easy to use. Software Servant Keeper eight is better than seven. This software is not easy to use.

Cons: Servant Keeper is not a user friendly computer software. The instruction manual is not quite the book I would send out. It needs to be more directional on the different screens to use.

Overall: Keeping up with the contribution on a daily basis.

Vendor Response

by Servant PC Resources on July 28, 2017

HI Lisa, thanks for taking time to give Servant Keeper five stars. We'll keep trying to make it even easier to use! thanks for using Servant Keeper! - the Servant Keeper Team

Great and very easy to use

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love everything about SKPR. It's that easies system I have ever used. I don't have to keep paper trail. All though some things I do just because I like to. I love it and learning it on a daily basis.

Overall: The benefits is that I can now use the Cloud from Home and also at church. I have freedom to work anyplace I choose. There is an option to use my android but have not yet tried it. But I will.

Vendor Response

by Servant PC Resources on July 14, 2017

Thank you Miriam, for taking the time to recommend Servant Keeper to others. It's been an honor to serve your ministry over the years! - the Servant Keeper Team

I use it weekly

Jul 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: You can add many information about members. For administration, members and contributions. It gives good report on contributions.

Cons: Very difficult to correct mistakes. It does not include church financial transactions. So you have to look for another software to handle financial business. You can't easily merge duplicate members names like you do it in QuickBooks.

Vendor Response

by Servant PC Resources on July 14, 2017

Thank you Yonas for using Servant Keeper. please call us so we can show you how to manage donors, contributions and pledges, as well as how to merge duplicate records. Thanks again! - the Servant Keeper Team

Excellent Software - I Love the database

Jul 14, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Everything is in one place. I love that the software is cloud based. I love the customer support too.

Cons: Need a mobile app to register people; need a mobile app for SK Giving, and need skgiving information to import all information to the database not just the money.

Overall: track organization records

Vendor Response

by Servant PC Resources on July 14, 2017

Thank you Nia! It's a pleasure to serve your ministry. Good news: we do have mobile apps for registration, attendance, etc as well as a mobile app for giving. Please call us so we can help answer any more questions you might have about those things. Thanks again - The Servant Keeper Team

It is a rather limited database in the way you can filter info for reports or directory

Jul 12, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: It is simple...and affordable.

Cons: Inflexibility....there should be a way to cross reference couples with different last names....to run a directory...archaic..

Overall: The ability to combine membership and contribution into one database...will find out at the end of the year if it really helps with end of year tax letters...

Vendor Response

by Servant PC Resources on July 12, 2017

Hi Lin, thank you for using Servant Keeper. We must have dropped the ball when we talked with you. You can filter on anything you can dream up withe reports and directories. Please call us as you can also certainly do cross referencing in the directory for different last names in a family/couple etc. There are also many directories and reports to choose from all with options and all directories are completely customizable. You also have the online directory. Regarding the survey, we don't make or host this review site, it is managed by Gartner, a third party website. Thanks for using Servant Keeper! - the Servant Keeper Team

We have used SK for more than 20 years. Wouldn't be without it.

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is so user friendly and has many functions. I like the fact that it has a module for the data base and another for contributions.

Cons: My only complaint is the pricing arrangement for the Cloud version. I would request a mid-range price for customers who need more than 3 users but less than 10.

Overall: It serves the needs of our church for a data base and contributions system.

Vendor Response

by Servant PC Resources on July 12, 2017

thank you Terrell for using Servant Keeper for so long and for your review! Thanks also for your feedback on cloud pricing. Actually for version 8 you get 30 users with level two. level 1 works out to about $10/user. A theoretical 5 user plan would be $50 but we decided to give customers an extra 25 users because it's best if they can give volunteers and teachers their own login. I hope that explains our logic. thanks again! - the Servant Keeper Team

Our experience with Servant Keeper has been positive. The learning curve is rather steep, however.

Jul 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the variety of email lists that I can create, the ease of creating groups and setting up their criteria. I appreciate the amount of and variety of information that can be listed under each member.

Cons: Most of our trouble has been connecting our word documents to the various emails that we send out. We have had difficulty establishing usable interfaces.

Overall: It enables us to stay in contact with our members and guests. It also helps us integrate contribution information with our membership records.

Vendor Response

by Servant PC Resources on July 12, 2017

Thanks for sharing your thoughts Keven. We're happy to be serving your ministry. Please check out the tutorials and trainings in the online HelpDesk for some of the more advanced features. Attachments are often governed by email services. Some services see Word Documents as potential threats. If you save the attachements as PDF (SK can save any report as a PDF) you may have better luck. You can integrate any email address with Servant Keeper, for sending emails to groups. thanks again for using Servant Keeper! - the Servant Keeper Team

The customer service today was superb thanks to Joe.

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The software is easy to use and flexible. It has made our membership record keeping much easier and more complete.

Overall: Membership record keeping and management and easy contribution record keeping and reports.

Vendor Response

by Servant PC Resources on July 12, 2017

thanks for posting your review Doris! it's a joy to serve your ministry and we're glad we were able to assist you today. Thanks for recommending Servant Keeper - the Servant Keeper Team

I am thoroughly pleased with the simplicity of SK software!

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The SK Church management software has proven to be one of the most user friendly and easy maneuvered programs we have used.

Vendor Response

by Servant PC Resources on June 30, 2017

Thank you Sue for sharing your experience! It's our joy to serve your ministry! - the Servant Keeper Team.

Excellent. Exactly what I have been looking for.

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is expansive, yet easy to use. Very impressed with it speed and its ability merge effortlessly. It avoids redundancy. Also I like is ability link quickly with background checks and donations.

Cons: It could be a little bit more intuitive. It would be better if the software show a path way to the possible implementation of AI.

Overall: It has the ability to make my work load a lot less labor intensive. It will shortened the amount of time I use in front of the computer.

Vendor Response

by Servant PC Resources on July 12, 2017

thank you Michael! we appreciate your humor! :) It's an honor to serve your ministry. Thanks for posting a review. - the Servant Keeper Team

Lots of features and convenience

Jun 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I like all the options that are available in Servant Keeper. Groups Keeper is vital for our ministry and allows us to keep track of and maintain many different groups and categories. I was mostly self taught on the software and found it fairly easy to navigate having no prior training. I have since taken a proper training class and am excited to utilize all the other features it has.

Cons: With the recent upgrade we did to SK 8, I have had some glitches but I expect those to be found and worked out in due time.

Has been really easy to work with.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the custom features so that you can set things up the way your church needs them. Support has been good, questions quickly answered. We ordered the Guidebooks along with the software and I highly recommend those.

Cons: Reports feature is good but could be improved. They do not provide every example of reporting that we would like, and creating our own has been difficult to figure out how to do. There doesn't seem to be a feature on creating a report from scratch, rather than using a template that doesn't contain what you want. So I have been modifying what I need using some of the reports then taking them into Word to create what I need.

Overall: Ease of use.

Vendor Response

by Servant PC Resources on May 25, 2017

Thanks for the nice comments Sheree! It's an honor to serve your ministry. I wanted to mention that there is a blank template called "custom" you can use to create a custom report from scratch. Thanks for using Servant Keeper! - The Servant Keeper Team

Servant Keeper 8 is an amazing tool for ministry! It helps you to keep up with your church family.

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like the groups keeper the most! I like being able to create a group of the particular members I need to reach for our newsletter, prayer chain, small groups, worship, etc. I can create a group of members and run an array of member and contribution reports for use by the church staff, volunteers, committee and session members.

We are now on the Cloud, which allows us to use the Mobile Ministry and Greet and Attend apps, as well as the New Online Office! The Online Office is extremely helpful. It allows me the capability to update or add member information from my cell phone or tablet, and that information goes right into the Servant Keeper 8 program. When I am at a small group, class or just bump into someone I haven't seen in a while, I can get my phone out and update their contact information right there. Our members have access to the online directory, they can view their contributions and update a lot of their information on the Online Office.

Volunteers and staff can have access to the program from their own computers, so, now they can volunteer to do things at a time that's convenient for them, from wherever it's convenient for them. "Many hands make light work."

We can give users and members access to different areas of Servant Keeper based upon their needs.

Servant Keeper 8 integrates with several other programs that we use, like QuickBooks. It has also introduced us to other programs that are available like MailChimp, EventBrite and Vanco.

Vendor Response

by Servant PC Resources on May 25, 2017

Thanks Liz, it's a joy to serve your ministry and we're so glad you are getting so much out of the system! The integrations you mention are pretty awesome and definitely work checking out. Mailchimp is a great tool for an automated visitor follow-up campaign and Vanco has the best online giving platform for churches! Thanks for using Servant Keeper!

I really enjoy using Servant Keeper at church to keep track of contributions. It really helps track.

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like the features it has for tracking contributions and attendance. You can also make a directory.

Cons: It took awhile to learn how to use it, but I've figured it out and love using it. It's so helpful!!!

Vendor Response

by Servant PC Resources on May 25, 2017

Thank you Danny, we're excited that your ministry is benefiting from Servant Keeper!

Excellent

May 15, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The core features of this software are absolutely spot on. Our trustees, membership, and ushers are so pleased with how this software makes our work a breeze. Makes church administration so much easier. While some controls and layouts need work, the infrastructure is solid and the features are great for membership management and financial record keeping and reporting. Very easy on the pocket for small churches too.

Cons: The user interface needs improvement in layout of controls and workflow for quality in appearance and presentation and user prompting. But features far make up for these shortfalls.

Vendor Response

by Servant PC Resources on May 16, 2017

Hi Richard, thank you for using and recommending Servant Keeper! We are glad to be serving your ministry and helping your entire team do their job. We are continuously updating our interface with ease of use in mind so we appreciate your feedback on that as well. If you get a chance give us a call so we can know more precisely what your thoughts are. Thank you! - the Servant Keeper Team

Servant Keeper has been very user-friendly for us, and their customer service is outstanding.

May 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We like that Servant Keeper is customizeable to our church and our situation, making this software versatile.

Cons: That we can only install it on one computer without paying more for it. The cloud option is simply too expensive for most smaller churches.

Vendor Response

by Servant PC Resources on May 05, 2017

Hi Clayton, thanks for your review and for letting us serve your ministry. I do want to make sure you know that as a small church you can get the cloud for just $9.99/mo. That includes all cloud features, unlimited seats, all mobile apps, online church directory, online member profiles for online registration, online givine, etc. as well as the web based Servant Keeper Online Office. Give us a call if you want to discuss that. We worked pretty hard to make the cloud affordable to small churches. grace and peace, The Servant Keeper Team

BETHEL BAPTIST CHURCH

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Simple to use. Well designed. Does very well everything it was designed to do. Much is automated for you.

Cons: None

Overall: We have used Servant Keeper for years. It is easy to use and has every function we will ever need. Could not find a better program for what it is designed to do. The support people have been top notch. I would highly recommend their software.

Recommendations to other buyers: We had used other software in the past. Servant Keeper is not overkill and is great value. We have used it weekly for years and it has met every need we have ever come up with.

Vendor Response

by Servant PC Resources on April 27, 2017

Scotty, thank you very much for your kind words for our HelpDesk team. They really do care about helping churches like yours get the most out of the Servant Keeper suite of applications. We're so glad Servant Keeper has been helpful to you for so long! - The Servant Keeper Team

ServantKeeper: Excellent Church Management Program

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our church has used ServantKeeper for over 10 years. It's an excellent program that is very user friendly and offers an plethora of features to ensure the success of your ministry. Customer Support is very pleasant and I have called a few times only to learn that the individual troubleshooting my problem is a Pastor him/herself. We are very pleased with the software and find ServantKeeper to be a worthwhile investment!

Vendor Response

by Servant PC Resources on April 26, 2017

Thank you LeRoy for sharing your experience! We are glad to be able to serve your ministry, and yes, many of the people on the team here at Servant PC are very involved in their own churches. Thank you for letting us serve your ministry! - The Servant Keeper Team

A Good Balance

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After switching to Servant Keeper I have enjoyed the balance of having a software that is installed as a traditional one and yet all the features of that cloud-based offers.
It is easy to navigate and look forward to using all the features.

Vendor Response

by Servant PC Resources on April 21, 2017

Thank you Karen for sharing your experience. We encourage you to also check out the free web and mobile apps that connect to your database and will allow, for example, your teachers to take attendance on their smart phone, and your church members to use the online directory and do things like register for activities online. Thanks! The Servant Keeper Team

Servant Keeper is a longtime Friend

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very simple to learn and use.

Cons: There is nothing I could think of.

Overall: I have used the software for over 20 years now. I love how simple it is to learn and use. It doesn't matter if you are a small or large church, it's the best! The support is outstanding. Every time I had a problem, the help was courteous and friendly and knowledgeable. I love the new upgrades over the years. It is user-friendly.

Recommendations to other buyers: No

Vendor Response

by Servant PC Resources on April 21, 2017

Thank you so much Sophie! It's a joy to serve your ministry and it's great to hear from users who have been with us from the beginning! The Servant Keeper Team

Great product at a great price

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a great product that exceeds expectations. Great value for what Servant PC delivers.

Vendor Response

by Servant PC Resources on April 13, 2017

Thank you Andrea,we are working hard to do just that, exceed expectations. Thank you for using Servant Keeper, it's an honor to serve your ministry. The Servant Keeper Team

Extremely great value with the best of customer care and support.

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I wish we had signed up for this sooner. The software really is user friendly and has more options available than we could ever use. Signing up was easy and customer support is awesome. Highly recommend this.

Vendor Response

by Servant PC Resources on April 12, 2017

Hi Eric, we hear that phrase "wish we'd done this sooner" a lot! :) We are glad to serve your ministry and trust Servant Keeper is a blessing for you. The Servant Keeper Team

Christian Pathway Fellowship

Apr 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Great people to work with and very knowledgeable of the Servant Keeper Program! Would recommend to any church!

Vendor Response

by Servant PC Resources on April 10, 2017

Thanks for the review Marilyn! It's a joy to serve your ministry. The Servant Keeper Team

Servant Keeper Review

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As we were looking for a new program to track contributions, we came upon SK, we reviewed the online information which led to a call to SK. The information we reviewed as well as the phone call were all positive. I have found the program to be easily understood, I was about 10 weeks behind in entering our contribution after a couple of days of entering the basic information I was able to catch up the backlog. I am excited about the different reports and other things that I can do, the time saving of not needing to retype some of the information that we might use is a Blessing. I have spoken with 2 or 3 different people at SK for various reasons and have found them very helpful and excellent in their explanations.
I would highly recommend this program. I have not used all of the features but the ones I have used are wonderful.

Vendor Response

by Servant PC Resources on April 12, 2017

Hi Kathy, thanks for posting a review and thank you for using Servant Keeper. It's an honor for all of us to be able to serve your ministry! The Servant Keeper Team

We're well pleased on EVERY level...

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I volunteered to handle the long-overdue church directory only to discover the software the office had been using was defunct and there was no way to export the data. The minister had already selected SK (thank goodness!) but it had never been implemented for several reasons that had nothing to do with the software itself. Sometimes life just gets in the way!

I started from the ground up, entering about 1000 members and, yesterday, after 60 days of part time data entry (as my work schedule permitted), we printed our first "in house" church directory!

It's significant to note that we began actually using SK the FIRST WEEK of installation. We started with the regular contributors and Sunday school enrollees and the church secretary began using SK to track contributions and attendance that very first week.

We highly recommend Servant Keeper.

The SK Help Desk was been extremely helpful every step of the way, but the software is so straightforward and easily understood, that we really haven't needed them much.

Vendor Response

by Servant PC Resources on April 12, 2017

Thank you Pj for taking time to share your experience. It's a joy for us to serve your ministry and it's great to see you are up and running so smoothly! The Servant Keeper Team

Software Plus

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've just purchased Servant Keeper for members & contributions. Haven't had time to use everything. I was able to enter members easily & without instructions. Very intuitive.

Vendor Response

by Servant PC Resources on April 12, 2017

Thanks Lee Ann!

Definitely worth the money

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've only been using Servant Keeper for just a few months now, but so far it has been very helpful for our ministry here by making our office run efficiently. I especially love the way it can track all of our giving.

Vendor Response

by Servant PC Resources on March 24, 2017

Hi Tesha, thanks for posting your review and for letting us serve your ministry! The Servant Keeper Team

Thank God for Servant Keeper!

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our old software was not accurate. We have struggled with it for a long time. Servant Keeper is easy and accurate! We are so happy with Servant Keeper!

Vendor Response

by Servant PC Resources on March 27, 2017

Thank you Suzanne! We are happy to serve your ministry! The Servant Keeper Team

Time Saver

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Servant Keeper is a easy way to keep up-to-date information. Easy to access when needed. Customer support is outstanding . I learned from the training seminars and met others that use it. I have learned I can't do without it.

Vendor Response

by Servant PC Resources on March 27, 2017

Hi Bonnie, thanks for taking the time to post a review. We are so glad we are able to serve your ministry well. The Servant Keeper Team

Lucky to have been contacted by Servant Keeper

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of learning and Use

Cons: None found yet

Overall: When we were looking at the product our sales person was very helpful in determining how to best utilize Servant Keeper. We were able to import our records from Access in a very short period of time (15 Minutes). The program is self explanatory and very very easy to use and learn. In addition, we will be able to gather all the information needed easily. What a bonus

Recommendations to other buyers: I used to work for another church software company (actually 2). I found this software to be very user friendly, providing us all the information needed and a very reasonable cost. (Less than half of the other software). As a former trainer for the other software companies, I am in awe of this product

Vendor Response

by Servant PC Resources on March 23, 2017

Carol, thank you very much for taking the time to share your experience. We are certainly honored to serve your ministry and I'm so happy to hear that you were able to import your data so easily! thanks! The Servant Keeper Team

Professional & Functional

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am a new user of Servant Keeper. It is an incredibly powerful organizational tool that is easy to learn and use. I love the different apps that are available to link back to the database that provide easy to use tools for administrators and congregants alike. My favorite tool is SK Notify. It gives me and other leaders a clean and professional way to send bulk emails and texts to specific groups that are generated from Servant Keeper 8. If you're looking for an easy to use program to help with all your church organizational and administrative needs, don't look for individual programs that may or may not work well with each other - go with Servant Keeper.

Vendor Response

by Servant PC Resources on March 16, 2017

Thank you Josh, for using Servant Keeper and for taking time to share your thoughts with others. It's a joy to serve your ministry. We're excited about the various apps also, and are glad to hear you are using the SK Notify alerts! Thank you! The Servant Keeper Team

Servant Keeper - The First Three Weeks

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy of navigation, yet extremely comprehensive in depth.

Cons: I have not found enough differences to justify both speed tasks and a regular task bar. I also found the User Manual (Contributions especially) in need of reprint. Many index pages are of by two (2) and the user needs to add 2 to most page numbers.
The author makes some assumptions about the reader: 1. That they have a working knowledge of the entire system when reading about a specific task, 2. There are words or topics missing in the index which makes it difficult to navigate through the book.

Overall: The migration to Servant Keeper from another software management program has exceeded all expectations. We migrated our data files over on a Friday morning and the staff was entering the Sunday offerings the following Monday morning without any issues or concerns. Our time to post the offerings and prepare the deposit documents was reduced by over 40%. By the end of the third week of use, the VANCO Payment Systems software were linked to the Servant Keeper program, and the Servant Keeper software was totally integrated into the QuickBooks Premier Edition 2017 Non-Profit software. The Importing and Exporting of the data between the three (3) programs has exceeded our expectations.
By the end of the first month the Finance Committee received at their monthly meeting, in addition to their standard financial reports, additional reports generated from the vast number of report options available from the Servant Keeper Report Manager. (We discovered that the Report Manager was so powerful that we could within 60 seconds not only could we select the Reports menu, the Report Manager, and the Criteria for the report, the report was displayed on the screen and the printing was usually completed in less than 50 seconds.)
The Membership module has also exceeded all expectations. By the end of the first week our Pastor's smartphone was programmed to access the Church's Servant Keeper data base and within hours it was put into use as well. Our former management program had limited information about our members and we are taking advantage of the vast number of data fields to gather and enter the information. We will be launching later this year the option to make it possible for members to access the member portal that will be added to our website. This will benefit both our members and our staff to update and maintain the family records.
There is no doubt that Servant Keeper software is a very powerful, but easy to use, management program. In the business environment of which I was involved in the design and implementation of software programs such as Servant Keeper would be rated in the top 10% without a doubt. There is no doubt that a software program of this caliber would be significantly more expensive to acquire and administer. If a staff member has a reasonable working knowledge of word processing and spreadsheet programs, they can replicate the experience we have had and the support that has been provided to us from Servant Keeper.

Recommendations to other buyers: One of the additional powers of the SK software is the linking to other software systems ie: VANCO, QuickBooks, Transmodus, and others like these, yet there is very little in the manual to help the user link the systems. This area could be improved.

Vendor Response

by Servant PC Resources on February 15, 2017

Thank you Douglas! It's very kind of you to take the time to post this review. I think it will be helpful for many. We are honored to serve your ministry. The Servant Keeper Team

We liked it but......

Feb 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: We have used Servant Keeper for 9-10 years (going by memory). They have steadily improved the product. Moving to the cloud made this platform much more useful for our staff. When it all works - I would give 5 stars on the ratings above. Until this month I would have given nothing less than 4 stars. The Customer Service people are lovely but have no ability to make things happen. There are problems with the speed of the program and at times it freezes up. Part of that is Servant Keeper and part of that is the location where we happen to log in. This year we switched our online giving to Servant Keeper. It was a smooth change over. There is a lag time between the gift being given online and Servant Keeper's posting of the gifts to our account. Then....the yearly giving statements went out this January (which were generated so smoothly). 55 online donations given throughout the year did not show up on the giving statements (the money did go to the account correctly - it just did not show up on the contributor statement). Now we are having to manually correct these statements. Servant Keeper's response to this is they are working on an upgrade (which will cost us) but there has been no visible effort made. This is not acceptable. With the size of our church/staff/options we choose - we have a sizable time and money investment in this platform. Even so, we expect to be leaving Servant Keeper soon. kblankenship@findcommunity.net

Since posting our review 5 hours ago, Servant Keeper has contacted us and corrected problems/offered help in numerous areas and offered us the new update for free. We are very pleased at this renewed enthusiasm to respond. I hope it will soon result in 5 stars across the board & us staying with Servant Keeper.

Vendor Response

by Servant PC Resources on February 09, 2017

Hi K, Thanks for reviewing Servant Keeper and for your long loyalty! I'm sorry January was frustrating. If there is a bug causing your online gifts not to post we will fix that and you will not have to pay for that update. While we integrate with many online giving programs, they are operated by third party companies (Vanco, Easy Tithe) and we can only post the data they send. We want to help you resolve that issue so we will be contacting you to do that. Again, thanks for your loyalty and it is an honor to serve your ministry. The Servant Keeper Team

New User to Servant Keeper

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The capabilities of the Groups Keeper module

Cons: So far I have found none.

Overall: The software has many features and is very user friendly. I have been very busy the first of the year and am just beginning to learn it's capabilities and looking forward to learning all aspects of the software.

Vendor Response

by Servant PC Resources on February 07, 2017

HI Karen, thanks so much for taking the time to post a review! It's an honor to serve your ministry. I'm glad you are experiencing the benefits of the Groups Keeper, there is a lot you can do with that part of the system. Thanks for using Servant Keeper! The Servant Keeper Team

Excellent for All Around Record Management

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Having so much information stored and accessible easily and in one place.

Cons: The cost can be prohibitive to smaller congregations and those with limited budgets.

Overall: The church I pastored previously had been using ServantKeeper for some time and had folks trained to use it and keep it up. Serving a congregation without it now has me greatly missing the ease, accessibility, and organization of ServantKeeper. Our church secretary had given me the overview on how to find different things things in the program and I was basically ready to use it myself. It makes doing anything with finances, giving, and membership so easy and efficient. Instead of tracking down folders and hunting for information, anything you need is a quick search away. I wish it was available at every church!

Recommendations to other buyers: Get it if you can, it'll free up so much time and space in your ministry and administration.

Vendor Response

by Servant PC Resources on February 07, 2017

Hi Bradley, thank you for using Servant Keeper and for taking the time to post a review! If you are now part of a smaller church please make sure you check out our small church pricing. The cloud for the small church version is just $9.99/mo.! Hopefully that will help you get this church up and running on SK as well. Thanks again! The Servant Keeper Team.

Feels dated

Jan 30, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Lot's of features.
Great customer service.

Cons: Feels dated & slow. User experience is clunky and not intuitive.

Overall: This software does everything I need it to, but is far from intuitive, and is very slow. It feels like software from the early 90's, even though we upgraded to the newest version on the cloud. I actually dread looking up addresses, because it feels like it takes a long time. Additionally, setting up reports feels like wading through a swamp of choices, instead of it being more user friendly and intuitive. If we hadn't recently updated to the cloud version, in hopes of it not feeling like an old DOS program, I think I would have chosen a different software.
That said, the customer service it outstanding. The cost is reasonable. The number of features offered is more than we'll ever use.

Recommendations to other buyers: no

Vendor Response

by Servant PC Resources on February 07, 2017

HI Brook, thanks for taking the time to review Servant Keeper. Please contact our HelpDesk if you are having issues with speed and we can see if it is related to your internet there. It is very rare for us to get a complaint about speed. We certainly want to make sure you are getting the most out of the system. There sure are a lot of options when you print reports because so many churches vary in what they want to include on any given report or directory. Hopefully having the options is a positive thing in the end. :) Thanks for using SK! The Servant Keeper Team

Great program, great support, no problems

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use.
Works as advertised.
Good customer support.

Cons: Wish it had a module for Accounting. Quick Books isn't really designed for churches although that is what we use.
Wish the "Directory" portion of the Membership Module had more flexibility with regard to font size and the number of names on a page.

Overall: We took a long time to make the decision to purchase Servant Keeper. We already have another church software program but Servant Keeper is much easier to use and gives us what we want.

Recommendations to other buyers: Great program, highly recommend it.

Vendor Response

by Servant PC Resources on February 07, 2017

Dr. Robert, Thank you for your kind review of Servant Keeper. We are so glad it is a blessing to your ministry. In regards to 'built in' accounting, at this time our surveys show that about 80-85% of churches are using Quickbooks at their accountant's request so we have felt that letting churches stay with their accounting program of choice is the best option. Thanks again for using Servant Keeper! The Servant Keeper Team

Servant Keeper

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a super easy program to learn and maintain. Customer service is wonderful. Always answer all my questions and are always friendly.

Vendor Response

by Servant PC Resources on January 24, 2017

Lindsey, thank you so much for posting a review and we thank you for using Servant Keeper. It's our joy to serve you!

Excellent Product for Church Membership

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Servant Keeper has been wonderful in helping us get and keep our Church Membership of over 500 people organized and up to date! We love being able to share the data with each other in our office regarding new members, Deacon assignments, and much more! WONDERFUL tool for any church of any size to have and use!

Vendor Response

by Servant PC Resources on January 24, 2017

Thank you so much for taking the time to share this review Sara and thanks for using Servant Keeper!

Three in a row...

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It maintains a database of members and friends of the parish. Once info is captured it is there forever. Can produce picture directories of the church. A vast variety of reports, wholly adaptable, can be produced. The contribution statements are outstanding.

Cons: Because of its flexibility, there are choices that have to be made. Once set up, familiarity will lead to comfortability and ease of use.

Overall: My current parish is the third church that I have implemented ServantKeeper. I used to live in Maryland and then retired to Northern Wisconsin. Had ServantKeeper in MD and loved it then and now. With each parish, we examined the capabilities and ease of use before purchasing it. It is very flexible and adaptable. Couldn't be more pleased!

Vendor Response

by Servant PC Resources on January 24, 2017

Douglas thank you very much for taking the time to post your review. It's a joy to serve your ministry and we are so glad that Servant Keeper is a help to you!

Great Service and a Quality Program

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We are using the cloud service and it has helped us eliminate the need of a local server and IT support.

Cons: The instructions on creating reports and advanced features could be better.

Overall: Rep answered all my questions and worked with me to determine if Servant Keeper was right for our ministry. We are pleased so far and would recommend Servant Keeper.

Recommendations to other buyers: So far we are very happy with the purchase.

Vendor Response

by Servant PC Resources on January 24, 2017

Hi David, thanks so much for posting a review and thank you for using Servant Keeper. I'm glad we were able to help reduce costs and it's our joy to serve your ministry!

Best Church Software for the price!

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We are a small church (about 100 attendees) and recently purchased ServantKeeper as our first church management software. I'm pretty confident that this will also be our LAST church software because we bought the lifetime license and we love the program! I (the church secretary) have used several different database management systems in past jobs, so I knew I wanted church software with a detailed database, member groups, family connections, and ease of updating/sorting. ServantKeeper is all of those!

Pros: When I add new people to the database, it automatically forms a family unit (with that person as the head), and it is so easy to add spouse/children directly from that family--which means I don't have to type the address/phone/anniversary/membership status multiple times. This is NOT the case with most other software I tested. Every person can be added to groups or Sunday School classes, have attendance and contributions tracked, and can even have skills or volunteer areas added to their profile. It's very customizable, so this should be helpful for any organization.

Cons: The only downside for us is the formatting of the reports. There are a lot of reports available (i.e. family profile, directory pages, attendance) and they are customizable, but you can't change the formatting (font size, layout, etc.). Obviously, this isn't a huge deal, because the reports are still helpful--that's just the one thing I would change.

Recommendations to other buyers: If you want one database for the life of your church, this is the one! A little more money up-front, but worth it! This product is customizable, easy to use (especially if you are already familiar with database systems), and can easily grow with your church.

New to Servant Keeper

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is intuitive and flexible

Cons: The font is smaller than I prefer. There seems to be no way to enlarge it.

Overall: We evaluated several software products before choosing Servant Keeper. It appeared more intuitive than others to all our testers. Once installed, it has met all our expectations. It is very flexible with its many user defined fields and the ability to rename those set by SK. It is saving us much time and effort over the way we were doing things. Everything is in one place now. The Help Desk support has been extremely helpful and patient.

Vendor Response

by Servant PC Resources on January 24, 2017

Thank you Stephen, for taking the time to complete this review. We are honored to serve your ministry. Thanks for using Servant Keeper!

Grace Review

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: A database change is a big thing to do. All through the process, all of Servant Keeper people helped make the process go very well. We like Servant Keeper and are very pleased with everything.

Vendor Response

by Servant PC Resources on December 27, 2016

Thank you Harry, we are honored to serve your ministry! The Servant Keeper Team

Gets the job done

Dec 21, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Basic and easy to use if you understand databases.

Cons: Notes section does not automatically notate when someone makes a change to a profile.
When updating family information , it doesn't always carry update to all family members. It asks which members need that update, great feature, but then doesn't always make the updates.

Overall: I feel like SK is a pretty standard database. Pretty easy to work if you are familiar with databases. Missing some key pieces and not always user friendly.

Recommendations to other buyers: The help option hasn't been helpful to find answers. That is why I say this is easy to use IF you have a good grasp on how to use databases.

Vendor Response

by Servant PC Resources on December 22, 2016

Hi Lindsay, thank you for using Servant Keeper and for sharing your thoughts. I can see that you are on a very old version of Servant Keeper. We want to make sure you know that in the current version of Servant Keeper all changes made to a record are shown in the notes in the 'history' tab, which shows the change made, and the user who made the change and the date that the change was made. There is also now automation features that update family members. Please call us if you have any questions. Thank you! The Servant Keeper Team

Central Baptist Church

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use.

Cons: Does not give a total for Sunday School Attendance. They are working on this and hope to have it resolved in a few weeks.

Overall: We haven't used it long at all, but we are very pleased with its ease of use and service. We plan on launching it in January 2017 to our members and using it for contributions.

Recommendations to other buyers: So far, we love it!!

Vendor Response

by Servant PC Resources on December 14, 2016

Thanks Brenda for your kind review! While you can get totals for Sunday School Attendance, I know that the specific report you were looking at didn't have that figure on it. Since it makes sense to have it on that report we should be able to provide that soon.

Excellent Database

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: A database is a very helpful tool in a church.

Cons: Not terribly user-friendly

Overall: I use this software on a daily basis. I am able to find a single person or email an entire subgroup fairly quickly. I do wish it didn't take so many clicks to get get the information I'm looking for, and I wish that I had more search options like being able to search by the first name, etc.

Vendor Response

by Servant PC Resources on December 20, 2016

Hi Stephanie, Thanks for using Servant Keeper! I want to make sure you know that you can search by any field even your custom fields! Please give us a call at 800-773-7570 so we can make sure you know how to do that, and also the fastest way to get to the information you're looking for. Servant Keeper Team

Amazing!!!

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's easy to use!

Cons: Haven't found anything yet!!

Overall: We have only used it for a few weeks and are already in love with the simplicity and ease of use! It truly is a blessing! It's features are accurate and easy to understand!

Recommendations to other buyers: Get it!!

Vendor Response

by Servant PC Resources on December 20, 2016

Thank you Brenda! It's our honor to serve your ministry. Servant Keeper Team

LOVE this Software!!

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using ServantKeeper since 1995 and each time a new(er) version comes out, it proves to truly be a tremendous improvement in helping us minister more effectively!

Vendor Response

by Servant PC Resources on December 20, 2016

Debbie thank you so much for the kind review. We are so thrilled that Servant Keeper has served you well for so long! The Servant Keeper Team

Everything You Need is on Servant Keeper

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: System is user friendly and logical. Support is excellent. My rep. Bernadette Reynolds was patient and easy to understand in helping me get set up and answering my questions.

Vendor Response

by Servant PC Resources on December 20, 2016

Thanks for the review CJ, and thanks for using Servant Keeper!

Review from MBBC

Nov 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Servant Keeper is a very helpful program to facilitate all of our information into one database. It continually improves and training is available if needed.

Vendor Response

by Servant PC Resources on December 20, 2016

Thank you for taking the time to post this review Ellen, and thank you for using Servant Keeper! We are glad to be serving your ministry! The Servant Keeper Team

Organizing God's People Says It All...

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Well thought-out design, followed by solid execution and a knowledgeable support staff - our church administration team could not ask for a better tool.

Vendor Response

by Servant PC Resources on December 20, 2016

Peter, thank you for your kind review and thank you for using Servant Keeper! The Servant Keeper Team

User-friendly, flexible, highly-professional and reliable; A+++ in every way

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: To say that Servant Keeper saved my bacon would be a total understatement. Our old membership software was so confusing and wasn't user-friendly at all. Printing a set of envelopes took 4 hours -- with multiple, very-lengthy calls to customer support, and literally dozens of steps to complete the task.

Fast-forward to Servant Keeper. I ran our first set of church-wide envelopes yesterday. The process to initiate this printing, as a brand-new user, took less than one minute. The only time limitation is how fast our printer can print!

This is my first week using Servant Keeper and I've already set up our Spanish-language parishioners in a group (just by renaming one of the available check-boxes) so our church communication can skyrocket and be customized based on each family's language.

This flexibility is only one of the many things that Servant Keeper offers to enhance our church's communication and our attentiveness to our church family. I'm looking forward to using Servant Keeper for our church directory in the months ahead.

I'd like to give Servant Keeper's sales team, trainer and Customer Support an A+++++++. I attended one of the training seminars and was sold on the software immediately. Our sales contact, Jon, was extremely positive, professional and patient as we moved forward on the approval and purchase process.

I'm so excited about our church's future, thanks to Servant Keeper and the Lord's will.

Bev

Vendor Response

by Servant PC Resources on December 20, 2016

Wow Bev, what an incredibly nice review. You are so kind to share this. It's our joy to serve your ministry and it warms our heart that it is such a help to you! The Servant Keeper Team

Happy New User

Sep 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to install & use. In a month we've built the membership data base. We've just started using contribution manager and it was a big hit with the individuals handling the morning offering.

Vendor Response

by Servant PC Resources on December 20, 2016

Thank you William! We are so happy to hear Servant Keeper is a hit with your volunteers! The Servant Keeper Team

New User, Love IT!

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and cost efficient.

Cons: The Head of Household and Individual screens should copy all input fields to include phone number and email address. It requires double entering for these fields.

Overall: Our church recently purchased Servant Keeper 7 and is very satisfied with product and customer service. The software and available features are very user friendly and cost efficient. Thanks the Lord Jesus for Servant PC software and their dedicated staff!

Recommendations to other buyers: None

Vendor Response

by Servant PC Resources on September 28, 2016

Thank you Eddie for the review and thank you for choosing Servant Keeper! The phone and email should copy to the family and additional individuals. Please check your system preferences or call the HelpDesk so we can help you do this. Thanks and God bless your ministry!

Servant Keeper is awesome

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Best customer support i have ever seen! Someone is always there to help. They have realty simplified all aspects and i can even use it with my smart phone. This is the tool we needed to take us to the next level.

Great product & people!

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, covers many options.

Overall: I have a question I always can get help. Although often I figure it out as I am getting help.
Bernadette is always so pleasant and patient with me. Makes me feel as I am the ONLY person
to take care of, even though I know she has others waiting.

Servant Keeper 7 Upgrade

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly

Overall: Servant Keeper 7 Upgrade is so much more user friendly and the new added features that I have tried are wonderful!

Recommendations to other buyers: Make sure you get it - it's great!

I love Servant Keeper

Sep 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, and great customer service. Reports of all kinds are quick and simple to create. It's impossible to choose a favorite feature. Publishing member directories is easy-peasy. Annual contribution statements -- which used to be a labor intensive nightmare -- is mostly just a matter of a few clicks now. SK emails the contribution statements, eliminating a lot of time, drudgery, and postage costs. There are some sophisticated options that are very simple to use, such as mail merge. The contribution keeper is straightforward, very clean and simple, minimal clicks make quick work of entering contributions.

Cons: I don't care for the music they play on hold when I call the Help Desk. That's really the worst thing I can think of.

Recommendations to other buyers: Go to live demonstrations of different programs if they are available in your area. It's hard to evaluate a program without seeing how it functions.

Versatile, intuitive and comprehensive program!

Apr 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Our previous system was cumbersome, so converting to SK7 has been wonderful. The system is easy to navigate and it has a lot of flexibility with customized fields that allow us to adapt it to our needs. There's a solid selection of standard reports for basic reporting, and the ability to create your own reports with relative ease. We just started using the youth ministry features and staff are really appreciating its capability. We use QuickBooks for our accounting software and SK7 integrates nicely for our purposes for tracking revenue.

Cons: As I have expressed to the company, I am disappointed that support after the first year is based on the number of licenses you have, and as such, is very expensive for us. As a result, unless there's something drastic, we don't call. As the system administrator, I would be the only one calling for support, and I have recommended that they structure a tiered fee based on actual use. I know we'd get more out of the system if we could ask questions as they occur.

Recommendations to other buyers: This is a user-friendly software program, but like any database, it's only as good as the data that is entered! Keep things as simple as possible if you have multiple users so your data is consistent. I like that it integrates with QuickBooks, and that was one of the main reasons for purchasing it (along with ease of use).

Complete Winner!!!

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: This software exceeded my expectations in ways I didn't even know to expect!!! I shopped different ChMS for months to find the right solution; I demo'd 6 of the top suggested solutions that looked beautiful and seemed to be just what we wanted...but REALLY WEREN'T. We needed a reasonable price (preferably a one-time fee), ease of use, GREAT financial reporting & input for individual Giving and Pledge tracking, room to grow in both membership size and functionality (including Online Giving), and a bonus would be great membership tracking. I was able to import a complete spreadsheet of all my membership information with their Import Tool. The software remembers Giving transactions and enters the information in the blanks for you to approve, prints out batch statements for each Sunday in with whatever level of information you want AND makes it easy to fix errors or adjust for new account designations. It fills in cities by zip code, manages mailing areas to coordinate mail merges, and tracks ages and grades. Attendance is a breeze and can be recorded by over-all numbers as well as individual names. I'm very pleased to have made the choice to go with Servant Keeper.

Servant Keeper ROCKS!

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use & excellent customer service/communication. I truly believe that SK understands that most churches are in a financial strain, so they keep their prices within reason...which makes perfect sense, as I'm sure they'll get more sales than other church software companies based on customer referrals.

Cons: Many of the tools are not YET (I'm claiming it to come soon :) available for Mac.

Recommendations to other buyers: While the product/demo itself is very impressive with price to match, ALWAYS ALWAYS ALWAYS take customer service into consideration. When we were comparing 2 software systems (SK won overall hands down) the customer service of the other sucked big time. Although SK had the better price, had they been more expensive I would've still selected SK based on the product & customer service alone.

Servant Keeper is Wonderful!

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely easy software to use. Easy to navigate around the modules. We purchased the Administrative/Membership/Contributions module. Love the Contribution reports! The Help Desk personnel is easy to deal with, although I only had to call them once. We are in the process of purchasing the Child Check-In module and are expecting it to be just as excellent.

Cons: Cannot think of anything I do not like. I had only one issue and the Help Desk sent me a file to download, which solved my problem.

Recommendations to other buyers: If you have never worked with a church management or contributions software before, I would recommend Servant Keeper for its ease of use and simplicity. It works well with QuickBooks.

Quick and Easy

Apr 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I enjoy the fact that everything works together and if it changes in one place, it changes everywhere else it needs to change, super time saver!

Easy and Trustworthy Software

Apr 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Servant Keeper software is exceptionally user friendly. Servant Keeper helps me to get what I need done and be able to extract info quickly with no stress. Statements of contributions are easily generated with a custom note. Confidential counseling notes are safely kept due to the great security for each user. Important areas in congregants lives never slip by ( birthdays, anniversaries, even anniversary of the date of a death of a loved one) since SK makes the process so easy. This frees me up to do other areas of ministry without headaches of admin that I have experienced in the past with other programs prior to using SK.

Cons: I have no complaints. At first I hoped they would have bill paying built in but now I find it makes more sense to link with the system of my choice.

Recommendations to other buyers: Do the 30 day demo they offer, call the sales people. They listen and will help you determine the best choice for you.

We purchased Servant Keeper and use it for our church

Mar 24, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Servant Keeper is a great program. The customization is amazing. It is packed with features and places to put information on our congregation. This is also a con because you really have to think through how you want it organized. I would recommend this program to any church looking for a management solution for their congregations information.