# Zoho Assist Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Zoho Assist Software - reviews, pricing plans, popular comparisons to other Remote Support products and more.

Source: https://www.capterra.com/p/112011/Zoho-Assist

---

# 

 Zoho Assist Software Review 2026: Features, Integrations, Pros & Cons

Last updated on April 11, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Zoho Assist

## What is Zoho Assist?

Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.

## What is Zoho Assist used for?

[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Work](https://www.capterra.com/remote-work-software/)

Top alternative

Featured

Overall rating

Based on 1,387 user reviews

Reviews sentiment

Positive

97%

Neutral

2%

Negative

1%

Pros & cons

Intuitive and simple operation

Comprehensive remote support features

Occasional connection and speed issues

Cumbersome multi-monitor and screen controls

Starting price

₹480

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Zoho Assist?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zoho.com/&name=Zoho Assist)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Zoho Assist

4.7 (1,387)

VS.

[4.7 (24,071)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

₹480

Flat Rate, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (1,383)

Ease Of Use

4.6 (11,606)

Value For Money

4.7 (1,268)

Value For Money

4.5 (8,207)

Customer Service

4.6 (1,149)

Customer Service

4.4 (7,499)

## Zoho Assist alternatives

[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

Starting price

$34.90

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.7 (1,895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/)

Starting price

$30.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Starting price

$129.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/112011/Zoho-Assist/alternatives/)

## Who uses Zoho Assist?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Intuitive and simple operation

95% positive reviews out of 219

Most reviewers describe ease of use as requiring minimal training, with a straightforward interface and quick setup process.

Vijay K

Manager, 51 - 200 employees.

"Excellent tool for Remote Assist, It's inbuilt tools make it easy to operate system."

Occasional connection and speed issues

48% negative reviews out of 116

Some reviewers describe performance and speed as inconsistent, with lag, slow connections, and latency affecting remote sessions.

Nicolo T

System Administrator, 11 - 50 employees.

"The new version added too many steps just to connect to clients, significantly slowing down our workflow."

Comprehensive remote support features

95% positive reviews out of 194

Most users comment remote support enables reliable, secure, cross-platform access, improving client assistance and operational efficiency.

Chris R

Owner, 2 - 10 employees.

"Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself."

Cumbersome multi-monitor and screen controls

64% negative reviews out of 58

Most users comment screen and monitor management is awkward, with clunky multi-monitor switching and resolution adjustment challenges.

Kristofer J

Manager, 2 - 10 employees.

"It would only be a nuisance if you had to manage more than 50-75 computers since everything is listed on one screen."

Flexible and quick deployment options

93% positive reviews out of 86

Most reviewers indicate deployment is fast, uncomplicated, and adaptable for various environments, supporting multiple operating systems.

Marc W

Snr IT Director, 51 - 200 employees.

"We deployed this through Intune and now we can connect to all machines without needing the end user to be present."

Unreliable shortcuts and clipboard handling

71% negative reviews out of 31

Most users report shortcuts and clipboard functions are inconsistent, with intrusive prompts and unreliable copy-paste between devices.

James T

Owner, 2 - 10 employees.

"Sometimes, there are some glitches to where certain keystrokes won't be passed. "

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Remote Access/Control

4.8 (727)

85.83% of 727 reviewers that rated this feature as important or highly important

This capability lets you control devices from anywhere, supporting Windows, Mac, Linux, and mobile. Users think it’s reliable, quick to connect, and easy to use for troubleshooting. Some mention mobile access is buggy, but desktop access is smooth and secure.

Screen Sharing

4.7 (438)

68.26% of 438 reviewers that rated this feature as important or highly important

Screen sharing helps you see or show exactly what’s happening on remote devices. Reviewers indicate it’s responsive, works well even with multiple monitors, and is valuable for training and support. Some users report minor interface issues but find it easy overall.

Unattended Access

4.8 (381)

77.95% of 381 reviewers that rated this feature as important or highly important

With unattended access, you can remotely manage devices anytime without user involvement. Reviewers appreciate how it simplifies after-hours maintenance, reduces downtime, and is easy to set up. Many say it saves travel time and integrates well with MS, WordPress, and Cpanel.

Real-Time Chat

4.6 (269)

45.72% of 269 reviewers that rated this feature as important or highly important

You get a built-in chat to communicate instantly during sessions. Some reviewers find it essential for guiding users without phone calls, and it’s simple to use. A few mention message latency and wish for voice support, but most say it’s effective and reliable.

File Sharing

4.4 (249)

54.22% of 249 reviewers that rated this feature as important or highly important

File sharing allows you to transfer files quickly during remote sessions. Reviewers appreciate its ease and speed, especially for updates or logs. Some users say the interface could be clearer and occasionally slow, but most find it efficient for their needs.

Access Controls/Permissions

4.7 (384)

79.17% of 384 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Zoho Assist 68 features

Define levels of authorization for access to specific files or systems

Integrates with Active Directory

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Highlight content and/or make notations about parts of content

Application programming interface that allows for integration with other systems/databases

Verify the identity of users/devices to enable secure access

Indication whether a resource is available or protected from allocation

Create backups and provide methods to recover deleted/lost data

Create, manage, and send invoices or bills to customers

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Share screens of either your computer's desktop or your browser tab with another computer

Access client's system information, including hardware and software configuration, to perform diagnostics

Access system information, including hardware and software configuration, to perform diagnostics

Reminders sent via email

Protect users working remotely and provide secure environments for personal devices to access company programs

File sharing allows you to transfer files quickly during remote sessions. Reviewers appreciate its ease and speed, especially for updates or logs. Some users say the interface could be clearer and occasionally slow, but most find it efficient for their needs.

Move files across different systems or networks

Intended to be used by managed service providers

High-definition audio and/or video capabilities

Managing service requests, incidents, IT issues & support with a ticketing system

Manage and track all disruptions and incidents

Identify and respond to unexpected problems or failures (ie. "negative events")

Monitor the movement of one or more IT assets throughout the organization

Ability to chat online in real time

Access software remotely via mobile devices

Share screens from your tablet or smartphone

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Allow several participants to share screens simultaneously

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Record the audio of phone conversations for quality assurance purposes

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Share your screen with a third party to enable them to see what changes/actions are being performed as they happen

You get a built-in chat to communicate instantly during sessions. Some reviewers find it essential for guiding users without phone calls, and it’s simple to use. A few mention message latency and wish for voice support, but most say it’s effective and reliable.

Active monitoring of systems, applications, or networks

Record live video calls to play later

Control system behavior and appearance, and access and report on system status/health from a distant location

This capability lets you control devices from anywhere, supporting Windows, Mac, Linux, and mobile. Users think it’s reliable, quick to connect, and easy to use for troubleshooting. Some mention mobile access is buggy, but desktop access is smooth and secure.

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Provide support to your customers and employees remotely over a shared network

Deploy updates or install new software remotely

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Plan availability and assign specific time slots for tasks and resources

Save a screenshot of your desktop as an image

Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience

Record and save a video file of what is happening on a computer screen

Screen sharing helps you see or show exactly what’s happening on remote devices. Reviewers indicate it’s responsive, works well even with multiple monitors, and is valuable for training and support. Some users report minor interface issues but find it easy overall.

Online portal through which end users can access the system, manage tasks, or obtain information

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Record active support and chat sessions for auditing and training

Transfer a support session to another team member

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Take actions to troubleshoot issues for networks, devices, etc.

Presenter can see and hear participants and vice versa

With unattended access, you can remotely manage devices anytime without user involvement. Reviewers appreciate how it simplifies after-hours maintenance, reduces downtime, and is easy to set up. Many say it saves travel time and integrates well with MS, WordPress, and Cpanel.

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Chat with your counterparts over the video in real time

Connect with meeting participants remotely over video

Allows users to view videos without downloading media files

Get Advice

We can help you find the software with the features you need.

Features

4.6 (1,378)

4.6

Based on 1,378 reviews

## Pricing

Value for money

4.7 (1268)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/112011/Zoho-Assist/pricing/)

Standard

₹480.00

Flat Rate,Per Month

It includes:

-   2 Simultaneous Sessions
-   All in Free Edition +
-   Custom Report
-   File Transfer
-   Import Google Contacts
-   Multi Monitor Navigation
-   Reboot and Reconnect
-   Screen Capture
-   Send Ctrl+Alt+Del
-   Session Transfer
-   Voice Chat
-   Zendesk Integration

Professional

₹720.00

Flat Rate,Per Month

It includes:

-   4 Simultaneous Sessions
-   Advanced Reports
-   All in Standard Edition +
-   Android)
-   Custom Email Templates
-   Mobile Apps (Ios
-   Rebranding
-   Schedule Sessions
-   Screen Sharing
-   Session Notes

Enterprise

₹1,120

Flat Rate,Per Month

It includes:

-   6 Simultaneous Sessions
-   All in Professional Plan +
-   Annotation
-   Contacts Management
-   Custom Domain Mapping
-   Customer Widget
-   Departments
-   Remote Printing
-   Service Queue
-   Session Audit
-   Session Recording
-   Video Chat

Standard (Unattended Access)

₹480.00

Usage Based,Per Month

It includes:

-   All in Free Edition +
-   Bulk Deployment
-   Computer Grouping
-   Custom
-   Custom Reports
-   Email
-   File Transfer
-   Group Permissions
-   Mobile Apps for the Technician
-   Multi-Monitor Navigation
-   Nlimited Technicians)
-   Remote Power Options
-   Screen Capture
-   Session Confirmation
-   Templates
-   Voice Chat
-   Wake on LAN

Professional (Unattended Access)

₹720.00

Usage Based,Per Month

It includes:

-   Advanced Reports
-   All in Standard Edition +
-   Annotation
-   Bulk Deployment via Distributor
-   Chat
-   Custom Domain Mapping
-   Departments
-   Diagnostic Tools
-   Mobile and Iot Devices
-   Rebranding
-   Remote Print
-   Session Recording
-   Video

Value for money

4.7 (1,268)

4.7

Based on 1,268 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[

ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (1149)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (1,149)

4.6

Based on 1,149 reviews

## User reviews

Overall rating

4.7

Based on 1,387 reviews

Filter by rating

5(1057)

4(289)

3(32)

2(7)

1(2)

Mentioned topic

Sorted by most recent

MA

Mohhamad A.

CEO

Information Technology and Services

### "Good Using "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 22, 2026

Overall, my experience with Zoho Assist has been very positive. It is a reliable and secure remote support solution that helps me manage client devices efficiently. It simplifies troubleshooting and saves a lot of time compared to traditional support methods. Despite a few minor limitations, it remains a strong choice for businesses looking for a dependable remote access tool.

Pros

Zoho Assist is very easy to use and set up, even for non-technical users. The connection is stable and secure, which is important when providing remote support. I also like the unattended access feature, file transfer, and the ability to manage multiple sessions smoothly. It works well across different devices and

Cons

Sometimes the interface can feel a bit outdated and not as modern as other tools. There can also be slight delays in connection speed depending on network conditions. Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FS

Francisco S.

CTO

Computer & Network Security

### "The best way to help your customers"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 20, 2026

Pros

The ease of remote support is extraordinary and the technicians' control is fantastic. thanks to the Zoho Team

Cons

availability and ease of use, we can help our customers immediately and any where with out lack of time

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DD

Debasish D.

Assistant Project Lead

Information Technology and Services

### "Awesome performance of the Zoho Assist Unattended Access"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 20, 2026

I am happy that I choose the Zoho Assist to access my systems worldwide. It has made my daily work more easier than before by being available 24x7.

Pros

User friendly access, saves time, improves productivity, value for money, all systems are available 24x7 within reach.

Cons

When configuring Linux systems, it doesn't support certain GUI modes. I would be happy to see if all GUI modes work for this tool.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Owner

Computer Hardware

### "Reliable Remote Support with Zoho Assist for Small Business"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 17, 2026

Overall, my experience with Zoho Assist has been very positive. It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations.

Pros

What I like most about Zoho Assist for my small business is how simple and effective it is for providing remote support to my clients. It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money. The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support. It’s a practical tool that helps me maintain a professional and efficient support experience for my clients.

Cons

What I dislike is that there can occasionally be minor performance hiccups or limitations depending on the client’s network connection, which can impact the smoothness of a session. Some advanced features are also locked behind higher-tier plans, which can be a consideration for a small business trying to keep costs down. While it generally works well, there are moments where it doesn’t feel as polished as some larger, more established remote support platforms.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reasons for choosing Zoho Assist

I found Zoho to be priced well and have better features. I've used it in a past role as well which was favorable to me

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Karthik T.

Software testing

Accounting

### ""

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 16, 2026

Pros

Easy remote access, stable performance, quick setup, strong security, and reliable support tools.!!!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Joel H.

Director

Real Estate

### "The Ease of Zoho Assist Is Phenomenal"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 15, 2026

Overall, my experience with Zoho Assist has been very positive. It is easy to use, gives solid remote access functionality, and is a practical tool for customer support when you need to troubleshoot problems quickly. It offers good value for money, especially for businesses that want a reliable remote support option without overpaying. While there may be occasional connection issues or minor bugs, the platform is strong overall and continues to improve with software updates. For day-to-day remote assistance, it has been a dependable and worthwhile tool.

Pros

What I liked most about Zoho Assist was how easy it is to use. It is quick to set up, simple to navigate, and makes remote access straightforward without unnecessary complexity. From a value-for-money perspective, it does the job well without feeling overpriced. It is also helpful for customer support because you can jump in quickly, see the issue firsthand, and resolve things faster than trying to talk someone through it over the phone or email.

Cons

What I liked least was that connection quality can sometimes depend heavily on the user's device or internet connection, leading to occasional connection issues or lag. I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools. Software updates are generally fine, but sometimes improvements to usability and stability would make the experience even better.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

We were rolling our systems into one platform.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PW

Paul W.

Operations Director

Information Technology and Services

### "Great product overall"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

April 14, 2026

Zoho Assist has become an essential part of our remote support workflow. We use it across all our clients, and it consistently delivers fast, reliable connectivity. The toolset is practical and well thought out, giving us everything we need to troubleshoot efficiently. The portal is clean, intuitive, and easy for out technicians and use. Overall, it’s a dependable remote support solution that just works.

Pros

Fast connectivity. Easy to use portal. Good for grouping and managing clients. Cross platform support. Price beats most others without losing features

Cons

Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Price and just kept on increasing and was not sustainable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Owner

Computer & Network Security

### "My experience with Zoho Assist"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 13, 2026

it’s a dependable, high-value tool that gets the job done 95% of the time with minimal setup. It might lack some luxury polish, but it more than makes up for it in accessibility and cost-savings

Pros

The fact that it’s cloud-based is a huge plus. Technicians can start sessions directly from a browser without heavy local installations, making it very flexible for working on the go.

Cons

Compared to high-end competitors, file transfers can be sluggish and sometimes lack reliable drag-and-drop functionality.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Phoenix R.

Admin

Computer Software

### "Cat.co INC admin"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

April 13, 2026

over all I found it very useful and whould recomde It to any reading this and I think other then the mouse issues I think it is some of the best remot softera out there

Pros

I liked how it was ez to use and remote in to my laptop and PC I found it very useful and help full with my work flow it made using my computer remotey ez compared to other software and I think that this was a very good soft where

Cons

One thing I did not like was how when I used it the was kinda slow at times and using the mouse some times did not work and I was unable to use the computer

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Because one of my friends told me that this was a better software

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CG

Caleb G.

IT Manager

Construction

### "Great product for small to medium businesses."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 11, 2026

Very good product and easy to implement/use. Rolled out to 100+ devices over a couple of days and was able to completely retire the old solution within a week. Support were also very helpful and easy to work with.

Pros

The system is very easy to use and implement. The product is also very competitively priced, especially compared to the competition.

Cons

The licensing can be a little confusing, as the differences between Unattended Access and Remote Support were not 100% clear.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Reasons for choosing Zoho Assist

The product was better priced and offered a more robust feature set for the cost.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

Popular comparisons

[TeamViewer ONE vs Zoho Assist](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer)[Slack vs Zoho Assist](https://www.capterra.com/compare/112011-135003/Zoho-Assist-vs-Slack)[AnyDesk vs Zoho Assist](https://www.capterra.com/compare/112011-149595/Zoho-Assist-vs-AnyDesk)[Supremo Remote Desktop vs Zoho Assist](https://www.capterra.com/compare/112011-177094/Zoho-Assist-vs-Supremo-Remote-Desktop)[Iperius Remote vs Zoho Assist](https://www.capterra.com/compare/112011-219280/Zoho-Assist-vs-Iperius-Remote)[ISL Light vs Zoho Assist](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light)[Pulseway vs Zoho Assist](https://www.capterra.com/compare/112011-141792/Zoho-Assist-vs-Pulseway)[ScreenConnect vs Zoho Assist](https://www.capterra.com/compare/112011-147830/Zoho-Assist-vs-ScreenConnect)

[Atera vs Zoho Assist](https://www.capterra.com/compare/112011-144309/Zoho-Assist-vs-Atera)[JIRA Service Management vs Zoho Assist](https://www.capterra.com/compare/112011-227102/Zoho-Assist-vs-JIRA-Service-Management)[Freshdesk vs Zoho Assist](https://www.capterra.com/compare/112011-124981/Zoho-Assist-vs-Freshdesk)[BeyondTrust Remote Support vs Zoho Assist](https://www.capterra.com/compare/86962-112011/Bomgar-vs-Zoho-Assist)[Kaseya VSA vs Zoho Assist](https://www.capterra.com/compare/100303-112011/Kaseya-VSA-vs-Zoho-Assist)[RemotePC vs Zoho Assist](https://www.capterra.com/compare/112011-173304/Zoho-Assist-vs-RemotePC)[Splashtop vs Zoho Assist](https://www.capterra.com/compare/112011-162972/Zoho-Assist-vs-Splashtop-Business-Access) 

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