# Zoho Assist Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Zoho Assist Software - reviews, pricing plans, popular comparisons to other Remote Support products and more.

Source: https://www.capterra.com/p/112011/Zoho-Assist

---

# 

 Zoho Assist Software Review 2026: Features, Integrations, Pros & Cons

Last updated on May 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Zoho Assist

## What is Zoho Assist?

Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.

## What is Zoho Assist used for?

[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Work](https://www.capterra.com/remote-work-software/)

Recognitions

Shortlist

Best ease of use

Best value for money

Top alternative

Featured

Overall rating

Based on 1,402 user reviews

Reviews sentiment

Positive

97%

Neutral

2%

Negative

1%

Pros & cons

Intuitive and simple operation

Comprehensive remote support features

Occasional connection and speed issues

Cumbersome multi-monitor and screen controls

Starting price

₹480

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

-   Managed Service Providers (MSP) / 2026
-   Remote Desktop / 2025
-   Remote Monitoring and Management / 2025
-   Remote Support / 2025
-   Remote Work / 2025

Our "Best of" badge program showcases products with the highest ratings...

-   ITSM / 2025

Our "Best of" badge program showcases products with the highest ratings...

-   Remote Support / 2026
-   Screen Sharing / 2026

Do you work for Zoho Assist?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zoho.com/&name=Zoho Assist)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Zoho Assist

4.7 (1,402)

VS.

[4.7 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

₹480

Flat Rate, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (1,398)

Ease Of Use

4.6 (11,609)

Value For Money

4.7 (1,283)

Value For Money

4.5 (8,210)

Customer Service

4.6 (1,164)

Customer Service

4.4 (7,502)

## Zoho Assist alternatives

[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

Starting price

$34.90

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.7 (1,895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/)

Starting price

$30.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/)

Starting price

$129.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/112011/Zoho-Assist/alternatives/)

## Who uses Zoho Assist?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 162 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 162 reviews

Administrative

33%

Administrative

33%

IT & Software Development

32%

Consulting

8%

Engineering

6%

Others

21%

Top industries

Based on 162 reviews

Information Technology and Services

44%

Computer & Network Security

20%

Accounting

16%

Computer Software

12%

Other

8%

## Pros and Cons

Intuitive and simple operation

95% positive reviews out of 219

Most reviewers describe ease of use as requiring minimal training, with a straightforward interface and quick setup process.

Vijay K

Manager, 51 - 200 employees.

"Excellent tool for Remote Assist, It's inbuilt tools make it easy to operate system."

Occasional connection and speed issues

48% negative reviews out of 116

Some reviewers describe performance and speed as inconsistent, with lag, slow connections, and latency affecting remote sessions.

Nicolo T

System Administrator, 11 - 50 employees.

"The new version added too many steps just to connect to clients, significantly slowing down our workflow."

Comprehensive remote support features

95% positive reviews out of 194

Most users comment remote support enables reliable, secure, cross-platform access, improving client assistance and operational efficiency.

Chris R

Owner, 2 - 10 employees.

"Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself."

Cumbersome multi-monitor and screen controls

64% negative reviews out of 58

Most users comment screen and monitor management is awkward, with clunky multi-monitor switching and resolution adjustment challenges.

Kristofer J

Manager, 2 - 10 employees.

"It would only be a nuisance if you had to manage more than 50-75 computers since everything is listed on one screen."

Flexible and quick deployment options

93% positive reviews out of 86

Most reviewers indicate deployment is fast, uncomplicated, and adaptable for various environments, supporting multiple operating systems.

Marc W

Snr IT Director, 51 - 200 employees.

"We deployed this through Intune and now we can connect to all machines without needing the end user to be present."

Unreliable shortcuts and clipboard handling

71% negative reviews out of 31

Most users report shortcuts and clipboard functions are inconsistent, with intrusive prompts and unreliable copy-paste between devices.

James T

Owner, 2 - 10 employees.

"Sometimes, there are some glitches to where certain keystrokes won't be passed. "

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Remote Access/Control

4.8 (740)

85.95% of 740 reviewers that rated this feature as important or highly important

This capability lets you control devices from anywhere, supporting Windows, Mac, Linux, and mobile. Users think it’s reliable, quick to connect, and easy to use for troubleshooting. Some mention mobile access is buggy, but desktop access is smooth and secure.

Screen Sharing

4.7 (447)

68.68% of 447 reviewers that rated this feature as important or highly important

Screen sharing helps you see or show exactly what’s happening on remote devices. Reviewers indicate it’s responsive, works well even with multiple monitors, and is valuable for training and support. Some users report minor interface issues but find it easy overall.

Unattended Access

4.8 (387)

78.04% of 387 reviewers that rated this feature as important or highly important

With unattended access, you can remotely manage devices anytime without user involvement. Reviewers appreciate how it simplifies after-hours maintenance, reduces downtime, and is easy to set up. Many say it saves travel time and integrates well with MS, WordPress, and Cpanel.

Real-Time Chat

4.6 (270)

45.56% of 270 reviewers that rated this feature as important or highly important

You get a built-in chat to communicate instantly during sessions. Some reviewers find it essential for guiding users without phone calls, and it’s simple to use. A few mention message latency and wish for voice support, but most say it’s effective and reliable.

File Sharing

4.4 (255)

54.12% of 255 reviewers that rated this feature as important or highly important

File sharing allows you to transfer files quickly during remote sessions. Reviewers appreciate its ease and speed, especially for updates or logs. Some users say the interface could be clearer and occasionally slow, but most find it efficient for their needs.

Access Controls/Permissions

4.7 (396)

79.29% of 396 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Zoho Assist 68 features

Define levels of authorization for access to specific files or systems

Integrates with Active Directory

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Highlight content and/or make notations about parts of content

Application programming interface that allows for integration with other systems/databases

Verify the identity of users/devices to enable secure access

Indication whether a resource is available or protected from allocation

Create backups and provide methods to recover deleted/lost data

Create, manage, and send invoices or bills to customers

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Share screens of either your computer's desktop or your browser tab with another computer

Access client's system information, including hardware and software configuration, to perform diagnostics

Access system information, including hardware and software configuration, to perform diagnostics

Reminders sent via email

Protect users working remotely and provide secure environments for personal devices to access company programs

File sharing allows you to transfer files quickly during remote sessions. Reviewers appreciate its ease and speed, especially for updates or logs. Some users say the interface could be clearer and occasionally slow, but most find it efficient for their needs.

Move files across different systems or networks

Intended to be used by managed service providers

High-definition audio and/or video capabilities

Managing service requests, incidents, IT issues & support with a ticketing system

Manage and track all disruptions and incidents

Identify and respond to unexpected problems or failures (ie. "negative events")

Monitor the movement of one or more IT assets throughout the organization

Ability to chat online in real time

Access software remotely via mobile devices

Share screens from your tablet or smartphone

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Allow several participants to share screens simultaneously

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Record the audio of phone conversations for quality assurance purposes

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Share your screen with a third party to enable them to see what changes/actions are being performed as they happen

You get a built-in chat to communicate instantly during sessions. Some reviewers find it essential for guiding users without phone calls, and it’s simple to use. A few mention message latency and wish for voice support, but most say it’s effective and reliable.

Active monitoring of systems, applications, or networks

Record live video calls to play later

Control system behavior and appearance, and access and report on system status/health from a distant location

This capability lets you control devices from anywhere, supporting Windows, Mac, Linux, and mobile. Users think it’s reliable, quick to connect, and easy to use for troubleshooting. Some mention mobile access is buggy, but desktop access is smooth and secure.

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Provide support to your customers and employees remotely over a shared network

Deploy updates or install new software remotely

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Plan availability and assign specific time slots for tasks and resources

Save a screenshot of your desktop as an image

Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience

Record and save a video file of what is happening on a computer screen

Screen sharing helps you see or show exactly what’s happening on remote devices. Reviewers indicate it’s responsive, works well even with multiple monitors, and is valuable for training and support. Some users report minor interface issues but find it easy overall.

Online portal through which end users can access the system, manage tasks, or obtain information

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Record active support and chat sessions for auditing and training

Transfer a support session to another team member

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Take actions to troubleshoot issues for networks, devices, etc.

Presenter can see and hear participants and vice versa

With unattended access, you can remotely manage devices anytime without user involvement. Reviewers appreciate how it simplifies after-hours maintenance, reduces downtime, and is easy to set up. Many say it saves travel time and integrates well with MS, WordPress, and Cpanel.

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Chat with your counterparts over the video in real time

Connect with meeting participants remotely over video

Allows users to view videos without downloading media files

Get Advice

We can help you find the software with the features you need.

Features

4.6 (1,393)

4.6

Based on 1,393 reviews

## Pricing

Value for money

4.7 (1283)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/112011/Zoho-Assist/pricing/)

Standard

₹480.00

Flat Rate,Per Month

It includes:

-   2 Simultaneous Sessions
-   All in Free Edition +
-   Custom Report
-   File Transfer
-   Import Google Contacts
-   Multi Monitor Navigation
-   Reboot and Reconnect
-   Screen Capture
-   Send Ctrl+Alt+Del
-   Session Transfer
-   Voice Chat
-   Zendesk Integration

Professional

₹720.00

Flat Rate,Per Month

It includes:

-   4 Simultaneous Sessions
-   Advanced Reports
-   All in Standard Edition +
-   Android)
-   Custom Email Templates
-   Mobile Apps (Ios
-   Rebranding
-   Schedule Sessions
-   Screen Sharing
-   Session Notes

Enterprise

₹1,120

Flat Rate,Per Month

It includes:

-   6 Simultaneous Sessions
-   All in Professional Plan +
-   Annotation
-   Contacts Management
-   Custom Domain Mapping
-   Customer Widget
-   Departments
-   Remote Printing
-   Service Queue
-   Session Audit
-   Session Recording
-   Video Chat

Standard (Unattended Access)

₹480.00

Usage Based,Per Month

It includes:

-   All in Free Edition +
-   Bulk Deployment
-   Computer Grouping
-   Custom
-   Custom Reports
-   Email
-   File Transfer
-   Group Permissions
-   Mobile Apps for the Technician
-   Multi-Monitor Navigation
-   Nlimited Technicians)
-   Remote Power Options
-   Screen Capture
-   Session Confirmation
-   Templates
-   Voice Chat
-   Wake on LAN

Professional (Unattended Access)

₹720.00

Usage Based,Per Month

It includes:

-   Advanced Reports
-   All in Standard Edition +
-   Annotation
-   Bulk Deployment via Distributor
-   Chat
-   Custom Domain Mapping
-   Departments
-   Diagnostic Tools
-   Mobile and Iot Devices
-   Rebranding
-   Remote Print
-   Session Recording
-   Video

Value for money

4.7 (1,283)

4.7

Based on 1,283 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[

ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (1164)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (1,164)

4.6

Based on 1,164 reviews

## User reviews

Overall rating

4.7

Based on 1,402 reviews

Filter by rating

5(1070)

4(291)

3(32)

2(7)

1(2)

Mentioned topic

Sorted by most recent

FT

Frederick T.

Computer Engineer

Information Technology and Services

### "Great Software!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 13, 2026

Pros

This software is fast and great! I havent had an issue with a client installing the agent to connect into the remote computers.

Cons

I dont like that i cant view all monitors at once, i have to switch. I thouroughly enjoy all other features

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BL

berker l.

Contruction

Accounting

### "Best Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 12, 2026

So smart to use for beginners.

Pros

Seamless service and very good for my task. I use it severally and i have introduced it to my colleagues at work

Cons

Able to access my computer from home.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Technical support.

Airlines/Aviation

### "Excellent experience."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 8, 2026

Overall it was a great product and I will use it again. It's something that I can see becoming part of our standard toolkit.

Pros

It was very easy to install, worked on both the newer and older computers in our organization, and was easy for the customer I was working with, which is not all things are

Cons

There was a small lag but nothing out of line or over about the same with everything else. It was understandable especially on older computers in an organization.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SS

Satwinder S.

Owner

Information Technology and Services

### "Great service"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

May 7, 2026

It was easy to use and easy to manage endpoints and all the options are right there to work on. Great tool

Pros

cheap in price and great for new business like mine. It was easy to add computers and service like unattended access is a blessing for IT support.

Cons

could have another pricing option for brand new businesses. Like unattended access could have been in same pricing as solo.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Owner

Information Technology and Services

### "Pretty solid solution for small tech companies "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 7, 2026

Overall its been a great experience. I was a bit on edge with the cost for the service but its been pretty solid compared to connect wise.

Pros

Pretty smooth transition with branding. The remote feature is smooth on the web portal, desktop agent and iphone app. Customer support is spot on with quick response when issues are reported. Pretty simple to use once you get use to the management page.

Cons

Not much on the end point reporting side at this time but i imagine its in the works. I've experienced 1 bad connection issue but that was cleared up after reporting to support.

Switched from

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

never ending inflated pricing with no real improvements or benefits

Alternatives considered

[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Reasons for choosing Zoho Assist

Pricing was a bit better but I am really hopeful Zoho brings in more features without impacting cost

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Joel F.

Principal Consultant

Information Technology and Services

### "Zoho Assist "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 7, 2026

I've used it for years and years at my previous role. Always was reliable. Sessions connected when I needed them, file transfer worked, and I rarely had to fall back to another tool.

Pros

I like how easy it is for the user on the other end. They just click a link, run a tiny app, and we're connected. No accounts to make, no installs to fight with.

Cons

Sometimes it can be hard to get the admin stuff to work at first. The unattended access setup and permissions took a few tries before everything worked the way I wanted.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MZ

Mike Z.

Owner

Computer Hardware

### "Good alternative over Teamviewer"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 6, 2026

Pros

I prefer Zoho over Teamviewer, a North American Floridian based German company. Fast reliable connection in Canada.

Cons

Not as well known by my customers as Teamviewer and does not have as many options as Teamviewer remote access.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost of product and Geo political matter.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Steven C.

Installation Tech

Information Technology and Services

### "Most amazing remote software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

May 5, 2026

Overall, the experience people report with Zoho Assist tends to land in the “solid but not perfect” category—it does its core job well, with a few trade-offs depending on your needs. The general feel: Most users describe it as reliable, simple, and cost-effective, especially for day-to-day remote support. Many IT teams say it becomes their “go-to” tool because it’s easy to deploy and works quickly once set up.

Pros

Ease of use It’s straightforward to set up and run, even for non-technical users. Starting a remote session usually just takes a link or a small download, which makes it practical for quick support situations. Unattended access A big plus is the ability to connect to devices without someone on the other end. That’s especially useful for IT teams managing servers or employee machines after hours. Cross-platform support It works across Windows, macOS, Linux, and mobile devices, so you’re not locked into one ecosystem. Browser-based access You can run sessions directly from a browser without installing heavy software, which keeps things flexible and lightweight.

Cons

Performance & connection issues This is probably the biggest drawback. Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions. Reconnecting after a drop can interrupt workflows Slower than competitors like TeamViewer in high-latency situations From Reddit, one user described “constant lag… remote screen so delayed it became unreadable.”

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AP

Adrienne P.

President

Information Technology and Services

### "Zoho Assist Experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

May 5, 2026

I was able to quickly get remote access to help assist our clients and it was such an easy and smooth transition. Would highly recommend.

Pros

Being able to get on with someone for technical assistance has been very valuable. The remote access ability was easy and the customers didn't have any issues with this. It is an invaluable tool.

Cons

Haven't found any real cons at this point. It seemed very simple for myself and my customers to use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Daniel F.

Director

Law Practice

### "A very good tool for all consultants"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 5, 2026

Very good thus far. I work as a consultant and need a good to for remote control of other people's screens, it ticks all of the boxes.

Pros

I found the application very intuitive and easy for Clients to connect. It also works well when the Client has multiple screens.

Cons

Nothing thus far. I ran into some initial issues but contacted the support team and they quickly resolved them.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

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