Who Uses This Software?

Outsourced IT & MSP Support, IT Support, Customer Help Desks.


Average Ratings

146 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
    See pricing details
  • Pricing Details
    Volume discounts available. Flexible pricing model.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Zoho
  • www.zohocorp.com

About Zoho Assist

Zoho Assist, your one-stop solution for remote support, screen sharing and remote access helps you access remote desktop of your customers or share your screen and manage unattended computers easily. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.


Zoho Assist Features

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

Zoho Assist Reviews Recently Reviewed!


Capterra loader

Finally: Affordable, well-done remote access software

Apr 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Years ago, I purchased the small business edition of Teamviewer when version 10 was released. But as any Teamviewer user knows, every time they come out with a new version, you deal with constant compatibility headaches. I found myself constantly uninstalling new versions and installing old versions so that my clients would remain compatible. Then one day a vendor had to connect to MY computer to offer remote support. He was using a newer version so I had to uninstall my old license just so I could temporarily install the newer version, so that he could connect. This back and forth is an unnecessary headache. Then Teamviewer switched to a subscription-only model with a pricing model that is out of my budget. While searching for an alternative I came across Zoho Assist. Zoho offers many products and they have a good reputation so I figured I would try it out. Within 7 days I made up my mind and purchased the full year. Zoho Assist is easy to set up, easy to use and has worked consistently for me. I had a small issue (more of a wish list request) during my trial. To my surprise, Zoho support replied back and within 2 days my issue was resolved. Now THAT is some great customer support! I'm hooked on Zoho Assist and would recommend it to anyone looking for a secure, affordable remote support solution.

Cons: A few (minor) things:

1. The pricing model is confusing to me. They have a 'Remote Support' plan and an 'Unattended Access' plan. Why can't I have both (like all of the other remote apps). I suppose I could just buy two subscriptions? When chatting with Zoho sales, they tell me unattended access is NOT included with remote support. But during my trial of Remote Support I noticed with the Remote Support plan I can enable remote access. It's confusing. I think Zoho should just combine both products and call it a day.

2. Occasionally the app logs me out and I have to generate a new two-factor authentication application password. It may be something I am doing by mistake but I haven't figured it out yet.

Overall: Pricing plan is perfect for me. Product works better than other remote support products I have used in the past, and Zoho has excellent customer service.

Capterra loader

Super easy to use and to implement to a customer for helping them our remotely.

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think Zoho hands down is doing everything right when it comes to providing software to assist customers of their to assist their customers. Zoho Assist provides that extra layer of support and reassurance that any issue will hopefully be resolved right at that moment. This allows customer to have and experience that feeling that they are being well taken care of.

Cons: Only con is Zoho support team. I have had a few help me resolve some implementation issues and it took longer than it should have to be honest. I can say that I have seen an increase of time to resolution and that makes me feel like Zoho has also noticed this issue and is working to improve. Keep up the good work!!

Just about the worst support software I have ever had the misfortune of using

Jul 26, 2016
1/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Pros: Inexpensive, Reasonable Customer support Attended system is okay

Cons: Keyboard on iPad pro does not work (on screen keyboard does) Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge. Desktop app require frequent restarting. Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work). Unattended component is diabolical

Recommendations to other buyers: Do not use to provide support on mission critical systems for clients. If it is only for family and friends you are likely to provide support to (or to IT savvy clients who do not require unattended support) then Zoho is fine. Otherwise I strongly advise you to look at alternatives which I am now doing.

Currently the best bang for buck remote software out there!

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price is great, features are excellent for - Windows, Mac, Android & ios. Constantly adding new features. Built in functionality with other zoho software is great if you use it. Seriously, a hidden gem in the remote support IT world. I use it for every Business IT customer I have and odd jobs for residential. The unattended support is just as good as any of the others and waaaaay cheaper!

Cons: Really, I have no cons to list. I haven't run into a thing I can't do. Even things like, mass network deployment, multi moniters, Wake on LAN, etc... It does it all.

Overall: For the price you cannot beat it. AND, it does absolutely everything I need it to do for my customers when remote support is needed. I usually make one house call to the business (if that) to install the client software and then I have a loyal customer from there on out... Plus, I can fix customer problems so much faster from the office, home, or even on the road... Highly recommended!

Capterra loader

Zoho Assist, finally!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PRICE! Price per machine is phenomenal based on the competition. granola price increases, based on features, not bundled into "I don't need all this extra stuff" one size fits all packages. plus it is the MOST reliable remote access and assistance software I have ever used! it ALWAYS works.

Cons: Not much to dislike, honestly. It is solid, it works, and with chrome plugin support, it rules!

Overall: since day one, Zoho assist has provided a reliable seamless service at a fraction of the cost of its competitors. I hope it stays this way!

Zoho Assist, Functional Economical

Oct 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I love this business for anyone that manages people, IT departments also function better with this platform.

Pros: Zoho Assist is free up to 5 users (ticket solvers) and unlimited ticket submitters. The user interface is robust, simple and elegant allowing users to track their tickets easily. The ability for zoho to use email aliases is a clear winning feature. Users can respond to tickets in their regular email and it tracks the conversations and responses in the ticket log dashboard, which makes managing multiple users tickets a breeze. The price is good, the features and reporting are rich and the support is free.

Cons: Support is foreign which makes communicating issues sometimes difficult. (However the platform is very stable rarely having issues). More than 5 users can get expensive fast.

Immediate support area.

May 15, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from its use because I have noticed that I have obtained better communication with my employees, I have managed to establish a support area where we all learn how to solve the problems.

Pros: The most pleasant thing about Zoho Assist would be speed. The truth was time without finding a program that would allow me to connect to a PC without any kind of slowness, it is a very fast program that focuses on bringing absolute comfort through the speed of video.

Cons: I would complain about the prices, it is a software that has very innovative functions and I think it should be more accessible with respect to the prices offered to the customers in the plans.

Capterra loader

Give a better solution to your clients problems

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows you to take control of a distant computer and then make adjustments on your client SW, do a demo or an interactive training, for free. With this app I am able to make trainings with my clients or support, while they are watching what I do, and moreover, interacting, thus understanding better the lesson or the support I am giving them.

Cons: As a user of the free version, I don't have any dislike of the app. I don't know if it suits well the needs of an IT manager who should need multi user assist, as I don't have those needs and never used the app in that case.

Overall: I was looking for a way to make interactive trainings and customer service with my clients. Sharing your screen with the client and showing him the way to do things was not the solution because the client was passive. With Zoho Assist, I can show my client the way, and see if he understood by seeing him do the lesson I explained. Thanks to that the trainings are better understood by my clients. And when I use it for support, it allows me to see them acting and correct the errors they made.

Zoho Assist is the first in remote speed.

May 22, 2018
5/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the speed of Zoho Assist, the other design and platform factors are not so important, I see that speed is what is gradually raising the rating of Zoho Assist and is managing to maintain a support adequate in each of the people who use it.

Cons: The problem would be the application of Zoho Assist for mobile phones, tables and even on iOS devices, I would like it to be accessed with remote support with better quality, I see that the PC looks with a quality that really likes to connect to help remotely, but by mobile phone is the opposite.

I use it every day to provide remote support, for the price you get many features.

Apr 04, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Works with different plataforms even with smartphones, can be integrated with Zoho Desk to provide support and ticket system. Good enough with greate features and unattended access too

Cons: Not as easy as leading remote softare to provide remote access, there is a customer plug-in but is optional and I believe shall be installe by default it will save a lot of time.

Only experience problems with Antivirus other than that great product!

Apr 10, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been using it for years and it is very easy to use both for me as a technician and easy to remote in though Google Chrome plugin.

Cons: Seems to report as a false positive to Avast Antivirus and the only way to get it back up and running through download is to deactivate the antivirus which makes most end users uncomfortable in downloading the software.

Capterra loader

Value for useful and reliable product

Apr 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great value for money to remotely assist and ad-hoc access to our in-house and BYOD computers. We're also now using unattended access which has been a great time-saver and works reliably even when changing users and rebooting. Includes easy connection options via web browser.

Cons: Reboot and reconnect isn't always reliable when shared via link but reliability has improved recently (unattended access reboot work fine). Users with repeat sessions often re-download the local app rather than the app running automatically. Desktop technician app does not appear on desktop (e.g. alt-tab) and can't pin to taskbar.

Overall: Convenient support option for staff and contractor IT support.

Capterra loader

We are using Zoho Assist since long for remote desktop customer support. We love this very much.

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Remote screen quality is very much clear than Teamviewer or AnyDesk. Plus there are several tools to take control of remote machines, like screen swiping, remote wake-up, command firing etc.

Cons: Only sometimes, it takes a little bit more time to connect to unattended computers.

Overall: Less downtime, less travelling expenditure for support engineers, prompt response.

Best Remote Session tool in IT Industry

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We never face the disconnection or non connection issue unless there is a issue with internet service provider.

Pros: Help your customer with the inbuilt features like screen sharing, Instant chat, file transfer, it supports up to 2 GB file transfer. Secured and configurable as per your requirements.

Cons: Reboot and reconnect option is really helpful because, at the time of trouble shooting, you may need to reboot the client system several times. ZOHO Assist will reconnect after reboot the clinet system.

Capterra loader

I am a Sales Representative with a Virtual company.

Jan 17, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Having everything in one area when using this software has made doing sales a breeze. I am able to go in and e-mail, call, track, and task out what needs to happen with each of my clients. I rarely used software like this previously and training in less than a day I was able to know how to utilize this to the best of our companies ability.

Cons: One thing that I am not fond of with the program is when the bounces happen for e-mails I have yet to learn how to track that. There are a few other quirks with the program as well while this is also growing pains from the company that I work with to learn how to utilize this software.

Capterra loader

MDM and Assist are my preferred tools

Apr 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Scalability, funcionalities stability. All key points as to why i choose Zoho. Before stumbling on Zoho about 2 years ago i have tried many other partners for MDM and remote assistance. Since finding Zoho i have converted most of my service to Zoho.

Cons: Havent really found any that are wurth mentioning. The cons i have experienced are clearly due to industry and technological obsticals - Zoho are good at keeping the developement ongoing and are in my opinion in the front.

It does exactly what it says it does, and the Mac support is great!

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that it supports Macs as well as Windows machines. It provides a lot of features for the money. I've only contacted support once, but they were responsive when I did. Also, the iOS app is pretty good.

Cons: It is a little slow at times compared to other remote software I have used, but still very usable overall.

Great! Very User Friendly! Lots of unique functions!

Feb 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The program is very user-friendly. There are tons of reports our company can run to track daily tasks, our goals, who is on our website, etc.

Cons: Take a little while to learn ALL of the features that are available unless you know what you are looking for.

Overall: Running reports, tracking daily tasks.

Use everyday and great

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I use this product to run my practice more efficiently. Able to use different emails and forward to main email for easier access.

Cons: Once you get set up you never have to worry about messing with it and once set up it a pretty easy program to use.

Convenient service with chat support

Feb 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: For me, the chat support in this program is very important. This allows me not only to have access to the client's computer, but also to explain my actions without using a third-party service, which is very convenient and saves a lot of time. The program supports management by using shortcuts that allow you to quickly access the required functions.

Cons: Too weak free version, you need to expand the possibilities. Does not provide recording. Yes, and there is a paid version is not very cheap. If you try, you can find more convenient analogs.

Capterra loader

Very easy Remote Support solution

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, easy to maintain clients as well as add new clients to the unattended section, easy to start/invite clients that need remote support. Android app is also very handy to use to access unattended computer that needs to be restarted.

Cons: no option under unattended access to put notes regarding computer you are managing. it would be nice to have a spot under the menu where you can restart/rename..etc.. to have a notes option just like the remote support feature has.

Overall: Easy option for remote support and unattended support of clients computers/servers.

Similar to analogs, but better

Feb 27, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The program allows me to solve important issues while accompanying the product. This is a good way to get a loyal customer. I do not like it when an incompetent person has to explain something. It is much easier and faster to do everything yourself. And the customer is satisfied, and the nerves are intact.

Cons: It's worth it, but it's worth it." Sometimes there are problems with the connection. The client is not always ready to wait until everything is working, customers need a solution to their problems "here and now".

A good program for remote access to a PC

Feb 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a Web-trainer, I must express my deep gratitude to the developers of the program. Now customer support takes times less time and nerves. I can get remote access to the client's PC and take the necessary configuration steps myself. Often this is much easier than explaining on the fingers.

Cons: There is a free version, but the functionality is limited, supports only English. I would like to have a mode of teamwork, as in analogues. And also the program does not provide for the possibility of recording sessions.

Zoho Assist

Jun 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It is a reliable and useful product.

Pros: Cheaper than the leading brands of remote support products, it is a reliable and useful product. Multiplatform, you can give support to mobile devices (iOS, Android). One of my most used functions is the ability to see the client's screen, and with just one click client can see your screen.

Cons: Sometimes clients get confused and download more than once the application, instead of automatically starting if you already have the downloaded application.

Great software with amazing capabilities for the right price.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Branding, Pricing, and functionality. When looking at other services that have the same scope they are either ridiculously priced or not that functional. Zoho is over the top and to have branding applied with this low of a price is the best. I also love the integration so that I can have the remote code easily entered within my own site which makes things easier for me and my clients.

Cons: The only thing I feel is missing from this software is that there is unattended access available but I never saw any options for like keeping tabs on the unattended machines like, ideally to have the ability to push updates to a group of machines or install or update specific software on a group of machines etc...

Overall: The ability to assist my clients without having to travel and take up space or time by being there physically if its just a software issue

I use Zoho daily in my position. I use the data management, contacts, phone connections.

Feb 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: How it keeps all data in one place, easily accessible. I like the ease of use an the movement between contacts.

Cons: Email is required for all contacts. Sometimes the contacts connected with a client have unknown email addresses. I have had to make up email address occasionally just to add the contact.

Capterra loader

Zoho Assist Helps Us Help Clients

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoho Assist ability to directly connect to our clients computers to support them with issues they may have with other software on the computer has been a great tool for us. It saves us from having to 'hit the road' to meet clients in order to solve some of their computer problems.

Cons: Sometimes our clients get a bit confused when downloading the plugin that allows us to connect to their computer. We have to give them a bit of phone guidance to help them work through it.

The system is great, I can see the reports that I need, also I can create my own templates.

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like the most about Zoho is the easy access I have to create tickets and how to find the information too.

Cons: Sometimes when I create a ticket, I can't put the email information because another agent already created it. and when I am typing the information it changes to the last information that put the other agent.

Overall: I can type all the information that I need, it is easy to use, all the information posted by me can be used to making some reports. The information is always organized.

Software is good for Remote training and troubleshooting, easy and quick.

Jan 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Software Supports large number of operating systems and multi monitor support.

It's easy to use and have advanced reports.

Software provide easy and speady remote control to other PCs

Cons: Have less freelance capabilities.

It's difficult to setup. Cost gets increased for more storage of data.

Overall: Software is good remote control tool gives wide range of features like advanced reporting, multi monitoring and track task easly.

the best mode that I can take remote control

Dec 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is very good, the best form for take remote control to other pc and the process is very easy

Cons: Sometimes this software stops and it difficult the remote control process because I need come back to the first step

Helpdesk Remote Support made easy

Oct 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: One-click connection to remote computer

easy instructions for end-users to follow

Free version should work for simple IT troubleshooting of remote computers, it works for us

Cons: Reboot and reconnect almost never worked for us, functionality is there but not reliable, hope fix is on the way

Overall: Overall a decent product, couldn't ask for more, free version full-fills our needs currently. We would recommend to all IT Gurus out there!!

Capterra loader

Simple and easy to use. Integrated to the Zoho ecosystem.

Mar 14, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Integrated to Zoho Desk, can be used standalone if necessary

- Cost effective

- Simple to manage, no logins on deployment client

- Updates itself

- HTML v5 based

Cons: - Featureset sometimes limited. Can only copy/paste text (can be viewed as positive for security)

- No screen recording feature

Overall: - HTML v5 launcher

- Zoho Desk Automation

- Simple to manage

- Cost effective

Remote access made easy

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I like Zoho assist as my first option for remote assist.

Pros: Best Support in case of any problem. Smooth connectivity of remote without any connection break Session handling. Secure and safe . Fastest file Transfer. Remote power options make easy to power on . Best price .

Cons: User interface is not so friendly . Sometimes screen freezes and ends up with restart. Professional Plan is little expensive .

Zoho Asisst is a good remote application

Dec 04, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I liked about Zoho Assist was that it was easy to use and setup and our users didn't seem to mind either. The user side was easy to understand.

The connection to the remote computer seemed pretty solid. Rarely did it drop for no reason.

Cons: Didn't seem to have the features other software had at about the same price level.

Was using TEAMVIEWER earlier. Started Using ZOHO Assist and was able to migrate without issued

Apr 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Value for Money. Unattended access works fine. Is reasonably fast. No major problems faced sofar in trial of 10 days.

Cons: 1. Download to view ZOHO Assist on remote Client does not always succeed.

2. CAPS Lock on Remote Client has to be achieved with ALT + CAPS Lock (Not Documented)

3. Unattended access download of software and installation facing problems on some windows machines as it needs Administrator's access to install software

Overall: Able to support Clients from my office for the ERP Product

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Effortless!

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: No need to worry about firewalls (Assist only need HTTP and HTTPS ports open)

Pre-configured customer app. Easiest way to assign a customer machine to my support team.

Customers do not need to remember pin codes or share passwords

Wake-on-LAN is great when the customer is not able to reach a computer which is shut down.

Cons: When we add customer machines in bulk, we immediately see the machine name but it can be tricky to identify which machine belongs to which customer :)

Not a big deal, but may be if we can include a customer code to the pre-configured customer app so that it gets prefixed to the machine name, it would solve this minor

This is one the best Remote assistance softwares in the market

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: For a low price we integrated the code on our website that allow us to help our customers remotely fast and easy.

Cons: Integrated app is not able to be customized, not even from Zoho assist directly. Great if this would not required a software to be downloaded on customer's PC everytime remote assistance is needed.

Very happy with Zoho Assist. This has accelerated and enhaced our customer support.

Apr 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use, fluidity and nice interface. At customers side, the plugin is so easy to download and install.

Cons: I would be happy if the price could goes a little be down as we are already using other ZOHO product.

Overall: Customer hapiness and a professional looks by providing a quick and efficient support. Thanks a lot ZOHO :)

Capterra loader

A must for all the business persons

Sep 13, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I use it regularly. We can access our desktop from anywhere and it works really well in all the iOS devices. I am using it in iphone 7 plus and so far it's doing good.

Cons: I didn't find its user interface easy. Initially i got trapped in some functions except that it's a good software.

This is one of the best free remote assistant software out there.

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and very stable platform. This has helped us on many occasions when our users encountered issues.

Cons: Personally have not seen anything I do not like about this software. We use this software on a daily basis.

Overall: Remote access to end users that are not well versed in solving their issues.

Zoho Assist has been a very efficient, cost effective remote support solution for my company.

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the features are easy to use and has everything that more expensive remote solutions provide for a fraction of the cost. You can also pay monthly and adjust the plan you are on at any time which is much better than some others that only allow for a yearly commitment.

Cons: It would be nice to have a desktop application that is on all computers that you can have the user open and then remote too. Other than the unattended access option. Kind of like the active X console but with the full features you get with Http.

Overall: A great cost effective remote support solution that is easy to use and has all the functions that other more expensive solutions have.

Great experience. Previous GoToAssist Customer

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it feels like GoToAssist. Being a GoToAssist customer for 7 years, I was skeptical at first. It has all the features of other big name software, but the cost made me try it and I don't think I will ever go back. I needed software on a PC, tablet, and Smartphone and I have access to it all from each device! One of the hardest things about GTA was multiple monitor support. This one does multiple monitor support a little differently.

Cons: I don't have anything at the moment. The biggest change for me was multiple monitor support and physically clicking 2 buttons rather than one.

Overall: Flexibility and Accessibility!

Excellent software to help customers

Nov 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy access, no so many steps needed to install the software. All you need to do is enter your customer's email and send him the link.

Cons: It would be great if no additional software needs to be installed. Some customers do not like to install additional programs to their computers.

Software does what it should for the most part. Not fancy, but works

Mar 16, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Good value for the money, much less expensive than competitive products that do the same thing. Would recommend.

Cons: Not able to see multiple monitors at the same time. Often slower response time and worse quality than competitive software when using the same connection.

Wish I'd found this Software Sooner

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It's easy to use and much cheaper than other well known brands, support get back to you to resolve any issues quickly

Cons: price limits to 25 PC even though clients don't require my services so I've got to delete one before adding another.

Overall: remote supporting old and new clients

Extremely easy to use without training. Very user friendly and intuitive.

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What is not to like? Does everything competition does at a fraction of the cost! Remote access is a snap. File transfer is a breeze!

Cons: Figuring out if I needed Remote Support or Unattended Access or both is the most difficult challenge so far. Still not 100% certain on the difference. Training appears to only be once a month which was not pleasing as I had to make purchase decision without an official training.

It's really helping to support our customer to resolve the issue as early as possible

May 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We could able do most of the admin task from remotely | like auto-reconnect after reboot, WLAN to turn on the PC's in our machines and support engineer based control

Cons: It's takes more time to list unattended PC's and compare to Teamviewer it's slow| it will good if your improve the speed | compare to last year it's improved, but hoping for even better speed

Overall: We have installed our machines in multiple states in India, when issue occurs able to resolve the issue's remotely

Zoho Assist is a great choice to easily provide remote support!

Sep 27, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How easy it is for the client to setup. Also, that they have now integrated iOS screensharing so you can support iOS clients!

Cons: Only that sometimes I've gotten the name confused with other remote desktop tools! I just don't remember to use it!

Overall: Remote support of clients and friends computers and iOS devices

Easy Setup

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It a quick click and setup, integration with other apps. Also like the mobile app features as well.

Cons: Has a way for users to block access within the toolbar. Should be block to avoid accidental blockage.

Very helpful and has been a factory in the enhancement and expanding of our business

May 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: unattended access - allowing to see remote computers, i also like that i can move the mouse and the it does not affect the customers mouse

Cons: for remote support the email does not always seem to go thru; remembering the name of the url where to go assist.zoho.com or zoho.com/assist (if this is the worst thing, u guys are doing pretty good); cant see 2 monitors without going to view

like to use it

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like using this software because it helps with seeing what is going on with a caller on their end. Its easy to send the email and join a session to see the desktop of the caller

Cons: What i like the least about this software is that you have to download it and then run it just to join a session. Also the caller has to make a account so they can be helped with their issue.

The name is problematic with customers looking for the website boho, coho, etc.

May 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the file transfer option which is not available in gotomeeting. And the ability to email the link to customers.

Cons: There is no audio connection. The name ZOHO confuses customers, and they type coho, boho, goho, etc.

Simple to use, has the features I need and good at what it does.

Mar 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This is extremely cost effective, whilst not lacking in features. The starting point for most of the competitors is way more expensive than Zoho Assist and in my trials I haven't seen any benefit of Zoho Assist. Splashtop is the nearest competitor but lost out by failing to connect when Zoho Assist was able.

Cons: Avast antivirus picked up the remote assistance installer as suspicious, requiring a manual inspection - estimate wait time 183 minutes - Avast's fault but still a consideration for using this software.

Excellent Program

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of setup.. it just couldn't be any easier. Takes only minutes to setup the unattended CPU.

GUI is simple and functions are easy and clear.

Not overly complicated, this works fine in our (small business administration) We are not running a tech support system . Just saves me from running all over the place to fix a co-workers problem.

Cons: Only negative is of course the price (But compared to the rest it's a steal) So I can't complain too much

Overall: Stopped all the running around to support coworkers

Convenient remote control of your PC

Feb 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Just a few minutes after installing this software, I already had remote access to my computer. It is very easy and simple to use. Pleases also high speed of work Zoho Assist.

Cons: Independently to correct mistakes arising during use, it is rather problematic. The software is difficult to configure. The chat user interface is not very convenient.

A functional CRM Software

Mar 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: all in all this software gets the job done at organising and integrating most functions needed to manage customers.

Pros: This is a pretty functional tool to get companies organized at a reasonable cost. it is also great solution that integrates all the necessary functions in your marketing process all in one place.

Cons: I don't have much to say about the downside. I guess I would say some task takes awhile to work out than others so you would find yourself having to solve some issues on Zoho than it making your life easier.

Another fine Zoho tool

Aug 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like most about it, is that the free version integrates with Spiceworks and it has a aesthetically pleasing GUI.

Cons: It is difficult to justify the pricing for the features when you compare to other competitors products.

Overall: I enjoyed it, and again the fact that it was integrated with my spiceworks portal was nice

Simple and affordable

Nov 21, 2011
4/5
Overall

Comments: This is a web based remote login software which is compared to other applications of that type reasonably priced. Zoho Assist works on PCs, Mac, and Linux and you can set up everything from a web browser. The free version of Zoho Assist allows 5 sessions per month, this is enough for private use when helping a few friends and family. Connecting is quite simple and with some clicks on "OK" and "next" you can walk most people through on the phone.

Pros: Quick and simple

Cons: Not recommendable for advanced support needs for PCs

Vendor Response

by Zoho on June 13, 2014

Dear Rebecca

Thanks for reviewing Zoho Assist. As you said, our product is indeed simple and affordable. The good news is, we have temporarily removed the cap of 5 sessions per month. Moreover, we have reinvented our product from the scratch that now it's remarkably faster and it can be very well recommended for advanced support needs. We do have a 30-day free trial with all the features loaded for you test and see.

Helps easily assist remotely

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use the service when a client who has addressed me directly needs help. I liked fast synchronization with a remote device and high speed of work. For 2 years of use I did not find any technical errors.

Cons: I need to grant administrator rights more than once. I really want the developers to fix it. Also, in one transfer, you can send just one file. When you need to transfer a lot of files, you have to send them one by one and spend time on it.

Makes remote admin of client workstation a breeze

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to run as a service, initiate reboots, and allows answering Windows UAC prompts. Easy to use. Allows users to run without admin access, but admins can boost their privileges easily.

Cons: Would like the base package to allow two techs instead of one. Otherwise, the software does what it's intended for and we are very happy overall.

Overall: The software makes it very easy to administer remote workstations where most users don't have admin access due to corporate security policy.

Great remote connection tool

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Works really well with connection to other computers. Can't beat that it is free. Will allow you to help others when connection to their computers

Cons: Sometimes the connection to other computers can be slow (could be their internet speed). Have had random disconnects in the middle of a session.

Capterra loader

Great Cost, Easy to Use, Not a lot of Bells & Whistles

Nov 13, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Zoho Assist is extremely easy to use. For connecting to one other pc to do remote support with a client on the phone, it's phenomenal. Non-tech savvy people can connect easily without questions, and the connection is always great.

Unattended access is a neat feature, and the price point is great. Plus, the best part of Zoho is the ability to integrate into their other apps.

Cons: Main reason for reduction of stars is because Zoho unattended access does not really an 'enterprise' set of features. It takes longer to connect to a screen than other programs, the connection may not be a super great. It'd be nice if there were more data that can be pulled into the unattended list access, such as OS, processor, RAM, etc. It'd also be nice to select multiple devices and deploy an action (such as a reboot) to them all at once.

Overall: We do like Zoho assist, but as of right now, it seems fit to simply assisting individuals. The unattended access would be more useful with more enterprise management features.

One of the best ever

Sep 12, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: All required functionality bundled together in a single package. Completely integrated Can be customized

Cons: Some functionalities are very complex The name once set cannot be changed Functionalities are not straight forward and need special training to understand

Easy to use for both my technicians and end users for remote help desk support.

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The user interface is extremely user friendly and being able to provide remote support to even mobile devices is a game changer.

Cons: In navigating to manage my account popping into a new tab each time results in a large number of tabs in the Profile/Settings/Account page and often difficult to find the Zoho Assist tab to switch back Remote Support.

Overall: Being able to support end users that are not in our MSP's RMM system.

Is a nice software, with a few issues, but very useful

May 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to access, easy to use. A very good screen quality and speed. Android app works very well too.

Cons: It have issues with keyboard. When press CapsLocks the next character allways came with ^ character first. This is unconfortable when capture passwords. Also Unattended client installation have issues: need to deactive Kaspersky to run, if not, it detects installation process as a threat.

Easy to get connected to our customers.

Jul 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A very nice and low cost solution for our company needs to connect to our customers. Does exactly what it says on the tin.

Cons: Some required features are only available on higher cost plans. Would be great to get those features accesible for a small company like ours.

Overall: We compare different options for remote support and assist our customers and found Zoho Assist to be the closer solution to our needs at a low cost

It is a remote assistance tool extremely easy to use and quite complete in its free version

Nov 22, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: *They run in any browser.

*It's easy to use.

*File transfer tracking.

*Very complete the free version.

Cons: *The file transfer is not available in the free version, only a few days.

*We can not connect to an unattended PC.

Overall: Excellent tool to control a computer remotely, easily and safely

Very favorable so far, I like the cross platforms options

Apr 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ability to support multiple platforms and mobile and has a Mac client for technician is the number one reason I chose it.

Cons: I don't have any cons yet, but I just started using it recently, haven't tried all combinations of technician and client cross platform. Hoepfully the Mac client works well

Overall: Just starting out but it seems to be a big help managing service requests and assisting remotely from a Mac

Capterra loader

Easy to Use

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Makes remote sharing easy. We use this to help printer and copier customers learn how to do their day to day.

Cons: Sometimes people get confused on enduser side. They start the app and then they are like, wait, what do I press?

First Time Zoho User Experienced

May 18, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: It is fair but not sure if its worth the money because your limited. Any other features or functionality raises your monthly. Even increasing your storage increases your cost! So as your lists grow your cost grows. There are so many other crm's out there there must be a better one and better cost with more features available.

Pros: The robust amount of features that they offer ! The dashboard has everything in one place. Very easy to upload and filter leads.

Cons: There is an additional add on cost to use any extra features or functionality. The storage amount increases your monthly as well.

I utilized Zoho as a CRM for new and long-term customers, tracking their renewal lifecycle.

Feb 01, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Zoho's benefits are found in cost-effectiveness, user-friendliness, and simplicity. The software can be utilized in a surface-level, straightforward way to capture customer profiles, call records, emails, notes, and more. By delving deeper into the product, sales employees can effectively track their sales and project for the future.

Cons: Zoho's primary features are user-friendly, however the more involved the customization for your particular purpose, the more complicated the tasks.

Great tool for small and medium businesses.

Apr 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Affordable pricing. Small and medium businesses can easily afford the price.

Easy to setup and Use.

Automatic payment reminders.

Cons: Does not integrate with a lot of third party tools

Zoho customer support is not that great and needs a lot of improvement.

Capterra loader

Great Remote Access

Feb 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You install the software and in a few minutes, you have remote access to your computer. It's quick, easy and very user-friendly.

Cons: I get lost trying to get remote access to computers. Finding Zoho assists login page is very confusing and takes a while just to get to the login page. They should fix this problem quickly, shouldn't be a task.

Overall: Great for the value and if your looking for simple out of the box application. This is it.

Much better than other remote support solutions that i have tried and much cheaper

May 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the ability to use this across ios and android devices to support these, normally i would have to talk people through setting up mail and such

Cons: sometimes a little slow doing file transfers, also sometimes the display takes sometime to initialise

Overall: the ability to use this across ios and android devices to support these, normally i would have to talk people through setting up mail and such

Sometimes get lag But really worth for money!

Mar 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: In zoho assist screen sharing is good and mainly web based user login is very essential since can login from anywhere in the world.

Overall: We can easily sell the product to customers who like to purchase license products.

Excellent for remote computer support

Nov 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This tool is imperative when needing to provide computer support for remote users. Being able to not only see the remote user's screen, but also take control of the mouse and keyboard (with customer permission) is extremely helpful and a huge time saver. They have recently released a mobile version that works with smartphones.

Cons: I don't have any cons for this software.

Capterra loader

So far all seems good and straight forward.

Apr 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Overall it has the most complete features for the free version of any of the Help Desks out there. The interface is also pretty nice to work with.

Cons: That the free version can only handle one department. There are also a few issues where extra clicks in the interface could be reduced.

Overall: Is allowing us to switch away from Freshdesk before they eliminate their free tier.

Best remote assistance software

Dec 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: easy to use with the customers, just send them a lin or direct them to a web page, they enter a code and then you get access to provide remote assistance very easy and reliable.

Cons: Some customers do not trust downloading software on their pcs. It would be cool if the customer could get assistance without an additional file to be downloaded.

Secure, affordable, timesaving solution to fix remote computers that can be accessed from any device

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that I can connect to my remote employees from anywhere whether using my pc, tablet or smartphone. It saves so much time, travel and money that used to be wasted waiting for someone's computer to reconnect.

Cons: I had a difficult time setting it up and with the shortcut keys. Occasionally, it has slow connections.

What a great tool!!!

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Zoho Assist! It's been extremely helpful in serving a few of our clients. It's easy to use for both me and our customers. It's a must have in your toolbox.

Overall: It helped us serve our customers even better.

Capterra loader

Easy to use and share

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Takes less than 2 minutes to get online with customer.

Even for customers its easy to install and start working. Though if the customer has any AV installed it might create trouble for him

Cons: Interface can be made better. Right now its pretty plain looking.

Also Zoho branding is spread a little too much

Capterra loader

Useful for customer support

Nov 28, 2017
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like it that it looks professional and is not like any other remote support software , we can also link it to our website and customize it as we please.

Cons: It is slow sometimes, it takes too many steps to be installed in both (customer and rep) computers. It should be done more easliy.

Easy to use, simple and pragmatic to small to medium sized business with limited budget.

Apr 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrated management interface

Session notes

Reports

The chat is the best I´ve used in remote desktop solutions

Cons: Very slow sometimes

Need to suport linux guests

The invite e-mail need to be more intuitive to end users customers

Overall: Reduced costs with the simple and easy remote management

Capterra loader

Overall experience is satisfactory, a few minor lack of connections, after rebooting all ok.

May 23, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Price, affordable and scheme of licensing very clear, easy to use and get into first stages. also support and training is for free.

Cons: Connection take a bit too long, also maybe a bit of utilities, url not easy to get at the beginning, an maybe an agent to bypass the url.

EAsy to work with.

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to start a remote session and easy to switch screens. Connection speed between the two computers seems to be good

Cons: We cannot brand the application page the way I want. When I add a new user it didn't send the email to the user. I have to do that couple of times.

Great for startups

Mar 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: It's a cheap software that is good if you are on a budget but if you are in a scaling company, I would recommend looking into other alternatives.

Cons: The user experience can be tricky to use and I have used competition software as well, I was expecting a better user experience.

COMPARE TO TEAM VIEWER ZOHO IS VERY GOOD CHOICE FOR US

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: IT IS REALLY EASY TO USE AND COMPARE TO OTHER REMOTE CONTROL APPLICATION ZOHO IS BEST ONE AS OF NOW WE ARE USING

Cons: IMMEDIATE CONNECT AND GOOD QUALITY OF CONNECTION. Rest of the files transfer feature is so easy well designed.

Overall: my travel time is somuch of reduced for support to my customers.

Very similar to Bomgar minus the extreme price

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: i just set it up and was able to do a remote session with an overseas user no issues with UAC interaction

Cons: i have not ran into any issues yet , i will update the review in the future if i have any issues

Overall: remote support without relying on the functionality of a preinstalled clientside hook

Nicely priced and easy to use

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Small client, easy screen sharing, multiple monitor support, instant remote control and easy command access like CMD prompt.

Cons: Run as a service requires local admin password. Remote monitor resolution matching is not constant between technician and client.

Overall: Quick remote access.

Hello Zoho!

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to track records using this CRM. It is very convenient for online workers like me and for those working in the call center.

Cons: The price is expensive compared with other cheap CRMs but it is reasonable because it is easy to use and friendly to its users.

Very good software, and very affordable!

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that it is one of the least expensive remote support solutions, while still maintaining tons of functionality.

Cons: Nothing major, just some minor aesthetic things. It would be great if you could customize the look and feel of the Customer Widget, for example.

Amazing and well worth the money

May 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Speed and quick connection. Easy of use I really enjoy the webpage for a user to navigate to to join via ID.

Cons: Doesn't work well with user switching wish I could deploy the software via Group policy. lastly a discount for those that don't need 25 machines.

ZOHO ASSIST remote computer support, GREAT

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Included with ZOHO ONE, if you need multiple ZOHO products give it a look.

Pros: I love the ease of use, when one of my employees has an issue with something on their computer, I request access, and go over it with them, without leaving my desk. Saves me time every day.

Great Remote Desk Software

Oct 11, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I work remotely as an Account Executive and my Marketing Director uses this software all the time to connect to my PC. He is able to take control of my computer and I can just folllow along.

Cons: The hardest part about this software is the initial download. You have to download it and then find where you downloaded it to and then run and install it. For me, that is a little bit of a challenge. However, once it is installed, I can share my screen very easily.

Overall: Overall, this software is great if you're not IT savvy like me. Once you have it installed, your IT professional can take over your computer and be in the driver's seat. I love it!

zoho all apps is very compact and useful for business, firmly good for small scale business people

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: zoho all apps is very useful to maintain crm with all guest credentials its very useful for maintain and marketing through zoho

Cons: zoho mail need to improve a lot, old version is better then new update zoho assist is useful to complete program

Overall: good

Love ZOHO assist!

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use and allows us to manage and support 25 computers with a single easy to use support license.

Cons: I like everything about the software. Yes it could be free but geez people have to make a living dont they! Haha great software no cons

Capterra loader

Easy and intuitive program

Jan 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. You can have remote control without a user on hold.

2.The free version has many features that facilitate remote control.

3. File transfer is secure.

Cons: 1. The chat user interface is not friendly.

2. Some of the settings took a little while to find, however, got there in the end.

Great way to help clients from my office

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, security, and most of all the low price! I was able to setup and help a client on day 1.

Cons: I'll let you know. It does what I need it to do. So, I don't have any complaints or cons at this time.

Overall: I was looking for lowest cost, remote support software so that I can better support my small business clients. The previous software subscription charged more than double for a fraction of the allowed clients. Now, I am able to support more clients with their accounting and Quickbooks/Other software needs without driving on site feel like I'm wasting money for a tool that I may not use daily! You just can't beat the price for this tool compared to similar tools I have used.

Great, cheaper alternative!

Jul 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use system. Much cheaper than teamviewer, splashtop or any of the other remote management softwares.

Cons: Speed and performance falls short when connecting and controlling a remote desktop. I would really like to see a faster interface.