# Zoho Assist Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zoho Assist Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/112011/Zoho-Assist/ --- # Zoho Assist Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho Assist ## What is Zoho Assist? Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. ## What is Zoho Assist used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 1,460 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Pros & cons Intuitive and accessible interface Reliable remote support functionality Occasional lag and slow connections Cumbersome multi-monitor handling Starting price ₹480 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Managed Service Providers (MSP) / 2026 - Remote Support / 2026 - Remote Desktop / 2025 - Remote Monitoring and Management / 2025 - Remote Work / 2025 Our "Best of" badge program showcases products with the highest ratings... - ITSM / 2025 Our "Best of" badge program showcases products with the highest ratings... - Remote Support / 2026 - Screen Sharing / 2026 Do you work for Zoho Assist?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zoho.com/&name=Zoho Assist) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoho Assist 4.7 (1,460) VS. [4.9 (238)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting Price ₹480 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (1,456) Ease Of Use 4.8 (238) Value For Money 4.7 (1,339) Value For Money 4.9 (225) Customer Service 4.6 (1,218) Customer Service 4.8 (211) ## Zoho Assist alternatives [4.5 (3,465)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,630)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,151)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) [4.6 (1,787)](https://www.capterra.com/p/149595/AnyDesk/reviews/) Starting price $22.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/112011/Zoho-Assist/alternatives/) ## FAQs about Zoho Assist Overview ### What problems does Zoho Assist solve? Zoho Assist solves slow, travel-heavy IT support, hard-to-manage unattended devices, and confusing remote sessions for nontechnical users. IT teams, MSPs, help desks, consultants, and distributed operations teams use it to troubleshoot remotely, access off-hours systems, support mobile and desktop devices, reduce downtime, and speed ticket resolution with simple links and stable connections. Answer based on 721 reviews Overview ### Which roles and teams benefit most from Zoho Assist? Zoho Assist is most used by IT managers, administrators, consultants, and support technicians who need secure remote access, device troubleshooting, and unattended support. Business owners, CEOs, and directors benefit from managing distributed systems efficiently, reducing downtime, and helping employees or customers without requiring onsite visits. Answer based on 1449 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Zoho Assist built for? Zoho Assist is built mainly for small businesses, which make up 88% of reviewers, especially Information Technology and Services at 25%. It serves outsourced IT and MSP support, IT support, and customer help desks, with additional use across Computer Software and Computer & Network Security, each at 7%. Answer based on 1457 reviews Features and Usability ### What are the key features of Zoho Assist? Zoho Assist offers core remote support features like remote access/control, unattended access, real-time screen sharing, file transfer, and chat/messaging. Differentiator features include session recording, role-based access controls with two-factor authentication, and cross-platform support for Windows, Mac, Linux, Android, and iOS, with browser-based sessions and mobile access. Answer based on 451 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoho Assist offers a free version and 14-day trial, with paid plans starting at ₹480/month for the Standard plan or Standard Unattended Access. Professional costs 720 and Enterprise 1120. Reviewers often call pricing flexible and cost-effective, though some say licensing between Remote Support and Unattended Access can be confusing and advanced features require higher plans. Answer based on 441 reviews Integrations ### Which third-party tools and platforms does Zoho Assist integrate with? Zoho Assist integrates with Zoho Desk, Freshdesk, ManageEngine ServiceDesk Plus, Zoho CRM, Zoho SalesIQ, Jira, JIRA Service Management, and Zendesk Suite. It connects mainly with help desk and service management tools, with additional catalog support for platforms such as Slack, Microsoft Teams, and ServiceNow. Answer based on 98 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zoho Assist? Zoho Assist is generally quick to onboard, with many teams and remote users getting started the first time or within a day. Training is available through in-person sessions, live online sessions, webinars, documentation, and videos. Nontechnical users may need tutorials, while admins and advanced feature users often need more time. Answer based on 41 reviews Getting Started and Support ### What customer support options does Zoho Assist offer, and how do users rate the experience? Zoho Assist offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and technically capable, with quick fixes and useful follow-up. Some report slower replies, harder-to-find support information, and occasional chat or troubleshooting delays during more complex issues. Answer based on 569 reviews Security ### How does Zoho Assist handle data security and access control? Zoho Assist uses end-to-end, SSL-encrypted sessions, multi-factor authentication, SSO with Azure AD, role-based and group-based access controls, session permissions, and user consent for attended sessions. It also supports session recording and time tracking for accountability. Some reviewers note cumbersome approvals, occasional login friction, and limited credential-management options. Answer based on 166 reviews ## Who uses Zoho Assist? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 202 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 202 reviews Administrative 34% Administrative 34% IT & Software Development 33% Consulting 9% Engineering 6% Others 18% Top industries Based on 202 reviews Information Technology and Services 44% Computer & Network Security 21% Accounting 15% Financial Services 10% Other 10% ## Pros and Cons Intuitive and accessible interface 95% positive reviews out of 225 Most users report ease of use, minimal training required, and a simple, organized interface for daily tasks. Vijay K. Manager, 51 - 200 employees. "Excellent tool for Remote Assist, It's inbuilt tools make it easy to operate system." Occasional lag and slow connections 49% negative reviews out of 121 Some users report inconsistent performance, lag, and slower response times, especially on weaker or distant networks. Steven C. Installation Tech, 11 - 50 employees. "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions." Reliable remote support functionality 95% positive reviews out of 207 Most reviewers describe remote support as dependable, secure, and cost-effective, enhancing efficiency for distributed teams. Chris R. Owner, 2 - 10 employees. "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself." Cumbersome multi-monitor handling 64% negative reviews out of 61 Most users comment that switching monitors, adjusting resolutions, and managing multiple screens can be awkward and unintuitive. Kristofer J. Manager, 2 - 10 employees. "It would only be a nuisance if you had to manage more than 50-75 computers since everything is listed on one screen." Streamlined multi-platform deployment process 93% positive reviews out of 87 Most reviewers find deployment straightforward, with flexible options, quick setup, and easy scalability across environments. Marc W. Snr IT Director, 51 - 200 employees. "We deployed this through Intune and now we can connect to all machines without needing the end user to be present." Unreliable shortcuts and clipboard 71% negative reviews out of 31 Most reviewers indicate keyboard shortcuts and clipboard features are inconsistent, causing workflow interruptions and user frustration. James T. Owner, 2 - 10 employees. "Sometimes, there are some glitches to where certain keystrokes won't be passed. " ## Features AI summary Based on 6,383 Remote Support reviews Capterra reviewers point to these as the top features buyers look for in remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Zoho Assist supports all three of the features reviewers rank highest: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses resolve issues from anywhere, manage technician access more securely, and maintain support coverage even when end users are unavailable, allowing teams to deliver faster service and keep systems running with less disruption. Remote Access/Control 4.8 (780) 86.67% of 780 reviewers that rated this feature as important or highly important This capability lets you securely access and control remote computers and mobile devices from anywhere. Users think it’s reliable, easy to use, and supports multiple platforms, though some note mobile app bugs and occasional confusion for end users during setup. Access Controls/Permissions 4.7 (429) 80.65% of 429 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 4.8 (416) 79.33% of 416 reviewers that rated this feature as important or highly important With unattended access, you can remotely manage devices anytime without user involvement, making after-hours maintenance and emergency support easy. Reviewers appreciate its reliability, simple setup, and time-saving benefits, though a few mention it can be slower than some competitors. Troubleshooting 4.7 (56) 82.14% of 56 reviewers that rated this feature as important or highly important Take actions to troubleshoot issues for networks, devices, etc. Screen Sharing 4.7 (484) 70.25% of 484 reviewers that rated this feature as important or highly important Screen sharing helps you view or show screens in real time for troubleshooting, training, or collaboration. Reviewers appreciate its clarity, responsiveness, and support for multiple monitors, though some mention minor glitches and the need for user acceptance on the remote end. File Sharing 4.4 (278) 55.40% of 278 reviewers that rated this feature as important or highly important File sharing allows you to quickly transfer files between devices during remote sessions. Reviewers indicate it’s easy and efficient for uploading, downloading, and sharing updates, though some mention the interface could be more intuitive and occasional slowdowns occur. Zoho Assist 68 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Verify the identity of users/devices to enable secure access Indication whether a resource is available or protected from allocation Create backups and provide methods to recover deleted/lost data Create, manage, and send invoices or bills to customers Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Share screens of either your computer's desktop or your browser tab with another computer Access client's system information, including hardware and software configuration, to perform diagnostics Access system information, including hardware and software configuration, to perform diagnostics Reminders sent via email Protect users working remotely and provide secure environments for personal devices to access company programs File sharing allows you to quickly transfer files between devices during remote sessions. Reviewers indicate it’s easy and efficient for uploading, downloading, and sharing updates, though some mention the interface could be more intuitive and occasional slowdowns occur. Move files across different systems or networks Intended to be used by managed service providers High-definition audio and/or video capabilities Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Identify and respond to unexpected problems or failures (ie. "negative events") Monitor the movement of one or more IT assets throughout the organization Ability to chat online in real time Access software remotely via mobile devices Share screens from your tablet or smartphone Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow several participants to share screens simultaneously Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Share your screen with a third party to enable them to see what changes/actions are being performed as they happen Zoho Assist offers real-time chat so you can communicate with clients during sessions without needing a phone call. Some reviewers find it convenient and effective, though others wish for improvements like voice support and a more compact chat window. Active monitoring of systems, applications, or networks Record live video calls to play later Control system behavior and appearance, and access and report on system status/health from a distant location This capability lets you securely access and control remote computers and mobile devices from anywhere. Users think it’s reliable, easy to use, and supports multiple platforms, though some note mobile app bugs and occasional confusion for end users during setup. Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Provide support to your customers and employees remotely over a shared network Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience Record and save a video file of what is happening on a computer screen Screen sharing helps you view or show screens in real time for troubleshooting, training, or collaboration. Reviewers appreciate its clarity, responsiveness, and support for multiple monitors, though some mention minor glitches and the need for user acceptance on the remote end. Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Record active support and chat sessions for auditing and training Transfer a support session to another team member Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Take actions to troubleshoot issues for networks, devices, etc. Presenter can see and hear participants and vice versa With unattended access, you can remotely manage devices anytime without user involvement, making after-hours maintenance and emergency support easy. Reviewers appreciate its reliability, simple setup, and time-saving benefits, though a few mention it can be slower than some competitors. Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Allows users to view videos without downloading media files Get Advice We can help you find the software with the features you need. Features 4.6 (1,451) 4.6 Based on 1,451 reviews ## Pricing Value for money 4.7 (1339) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/112011/Zoho-Assist/pricing/) Standard ₹480.00 Flat Rate,Per Month It includes: - 2 Simultaneous Sessions - All in Free Edition + - Custom Report - File Transfer - Import Google Contacts - Multi Monitor Navigation - Reboot and Reconnect - Screen Capture - Send Ctrl+Alt+Del - Session Transfer - Voice Chat - Zendesk Integration Professional ₹720.00 Flat Rate,Per Month It includes: - 4 Simultaneous Sessions - Advanced Reports - All in Standard Edition + - Android) - Custom Email Templates - Mobile Apps (Ios - Rebranding - Schedule Sessions - Screen Sharing - Session Notes Enterprise ₹1,120 Flat Rate,Per Month It includes: - 6 Simultaneous Sessions - All in Professional Plan + - Annotation - Contacts Management - Custom Domain Mapping - Customer Widget - Departments - Remote Printing - Service Queue - Session Audit - Session Recording - Video Chat Standard (Unattended Access) ₹480.00 Usage Based,Per Month It includes: - All in Free Edition + - Bulk Deployment - Computer Grouping - Custom - Custom Reports - Email - File Transfer - Group Permissions - Mobile Apps for the Technician - Multi-Monitor Navigation - Nlimited Technicians) - Remote Power Options - Screen Capture - Session Confirmation - Templates - Voice Chat - Wake on LAN Professional (Unattended Access) ₹720.00 Usage Based,Per Month It includes: - Advanced Reports - All in Standard Edition + - Annotation - Bulk Deployment via Distributor - Chat - Custom Domain Mapping - Departments - Diagnostic Tools - Mobile and Iot Devices - Rebranding - Remote Print - Session Recording - Video Value for money 4.7 (1,339) 4.7 Based on 1,339 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (1218) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (1,218) 4.6 Based on 1,218 reviews ## User reviews Overall rating 4.7 Based on 1,460 reviews Filter by rating 5(1117) 4(300) 3(32) 2(7) 1(4) Mentioned topic Sorted by most recent MC Matt C. CEO Information Technology and Services ### "Definitely Worth Trying Out" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 July 22, 2026 Trying it out for again because it's one of the cheaper ones out there. Used it in years past but went to gotoassist for more up to date features. We'll see if Zoho Assist can meet all out needs this time around. Pros Had a free version to try it out. Was easy to sign up for. Allows us to remote access to our customers. Several competitive price points for whatever you require. Cons Organization management could use some work. 1 License seat is automatically wasted by super admin by default. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Abdul Q. CEO Computer & Network Security ### "Far better than TeamViewer - Highly affordable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2026 Its Amazing I am enjoying over all experience. I have been using TeamViewer over decades as corporate user. Pros Its good app , specially for those who want to connect remote desktop for customer support highly affordable, Cons Session Get Disconnected sometimes in idle condition, it must reconnected immediately once user try to connect Switched from [Radmin](https://www.capterra.com/p/65611/Remote-Administrator/) [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Very Expensive - Hidden Annual Renewal Clause Alternatives considered [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Reasons for choosing Zoho Assist Its affordable and Indian company , Make in India choice Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Abhinesh K. MD Financial Services ### "Zoho Assist is the best Remote Access Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2026 Superb experience. We are using this after trying many other remote access tools. Zoho Assist is the best Pros I loved its secured and seamless access of others computer for powerful servicing and client support Cons Nothing as such. Although sometimes the exe file download and its connectivity takes time and become confusing for the clients on other side Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mendy S. CEO Retail ### "Customer Service best friend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 17, 2026 Zoho is a great platform to connect to your clients for one on one customer support. Zoho is very easy to use and master in a very short time. The customer support you can offer your clients while using Zoho is level 1 top tier Pros Ease of use, simple to direct clients to use for a great CS experience. Inexpensive for the value. and great connection Cons Not sure on software update frequency. First-time connection issue. Once that was sorted out no issues after. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jose Antonio L. data analyst Food & Beverages ### "100% recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2026 I was able to have unattended access to 6 devices simultaneously. For the price of the service, I think it's fantastic. Pros The trial period is very short; you don't get a complete overview of the software in just a few days. It would be great to be able to give the team a name instead of the default one. Cons The trial period is very short; in just a few days you don't get a complete overview of the software. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) It's very expensive for the service they provide. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jorge C. Electrical Designer Electrical/Electronic Manufacturing ### "Zoho Assist " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 Zoho Assist works and for our small business seems to be a good fit looking to purchase the subscription. Pros Remote access that allows access as administrator without having to have installed software prior to use. Cons I can not find the location to end the session, I have been closing but in the website still shows the session open. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Manish C. team Computer & Network Security ### "love zoho assist" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 My overall experience with Zoho Assist has been excellent. It is a reliable remote support tool that makes it easy to connect to client devices and solve problems quickly. The software is stable, secure, and user-friendly. I would recommend it to anyone looking for an affordable and dependable remote desktop solution. Pros everything i like most about Zoho Assist I like everything about Zoho Assist. It is easy to set up, simple to use, and works well for remote support. The connection is fast and secure, the interface is clean, and file transfer is smooth. It helps me troubleshoot customer issues quickly without any complicated setup. The pricing is also reasonable Cons There is very little I dislike about Zoho Assist. Sometimes the connection speed depends on the internet quality, and a few advanced features take time to learn. The mobile app could also be improved with more options, but these are only minor issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Adminstrador Financial Services ### "Trial Extension Request" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 Overall, Zoho Assist provides attended and unattended remote support, which is quite important for my company: chat, video, and calls. Now I want to try the Jira integration and purchase licenses for Zoho Assist. For this reason, I request an extension of the trial version, please. Pros What I liked is that it's a solution for both attended and unattended remote support. Now I want to try the Jira integration and purchase licenses for Zoho Assist. For this reason, I request an extension of the trial version, please. Cons So far, it meets all my expectations. For this reason, I request an extension of the trial version, please. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Joe M. Owner Information Technology and Services ### "Try it, you'll like it! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 16, 2026 Having provided support to customers for 30 years, I think the product is simple enough for even the most entry level technician to reach their customer. Pros The produce was easy to use, and connections with the customers was fairly seamless, regardless of their computer knowledge. Cons I believe the most difficult challenge was the ability to transfer files between the two computers. It was simpler to use other sources like One Drive. Alternatives considered [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) Reasons for choosing Zoho Assist Familiarity with Zoho product line from previous employment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZD Zach D. IT Admin Machinery ### "Great Value" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 July 16, 2026 This is the 3rd company in a row that I've worked at where I'm configuring Zoho Desk and Assist. The remote connections have been reliable and liked by all users that have used it. Pros Zoho is competitively priced and is great for people that want to set things up themselves. If you are a skilled professionals this can be the right tool for you. Cons I don't find support to be the greatest but it's appropriate for what you pay. I didn't want a ton of support as the products that offer that tend to be much more expensive for the same functions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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