# Zoho Assist Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zoho Assist Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/112011/Zoho-Assist --- # Zoho Assist Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho Assist ## What is Zoho Assist? Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. ## What is Zoho Assist used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 1,422 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Pros & cons Intuitive and accessible interface Reliable remote support functionality Occasional lag and slow connections Cumbersome multi-monitor handling Starting price ₹480 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Managed Service Providers (MSP) / 2026 - Remote Desktop / 2025 - Remote Monitoring and Management / 2025 - Remote Support / 2025 - Remote Work / 2025 Our "Best of" badge program showcases products with the highest ratings... - ITSM / 2025 Our "Best of" badge program showcases products with the highest ratings... - Remote Support / 2026 - Screen Sharing / 2026 ## Zoho Assist alternatives Highest Rated [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (24,118)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (728)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/112011/Zoho-Assist/alternatives/) ## FAQs about Zoho Assist Overview ### What problems does Zoho Assist solve? Zoho Assist solves slow, travel-heavy IT support, hard-to-reach remote devices, and confusing one-time support workflows by enabling fast remote sessions, unattended access, cross-platform troubleshooting, and secure file sharing. IT help desks, MSPs, consultants, and distributed operations teams benefit most when supporting non-technical users, remote staff, clinics, warehouses, and multi-site offices. Answer based on 698 reviews Overview ### Which roles and teams benefit most from Zoho Assist? Zoho Assist is most used by IT managers, administrators, technicians, and consultants who provide remote support, device troubleshooting, and system maintenance. Business owners, CEOs, presidents, and directors benefit from secure access to distributed endpoints, helping teams resolve issues faster, reduce downtime, and support employees or customers without onsite visits. Answer based on 1411 reviews Overview ### What company size and industries is Zoho Assist built for? Zoho Assist is built mainly for small businesses, which make up 88% of reviewers, especially in Information Technology and Services at 25%. It serves outsourced IT and MSP support, IT support, and customer help desks, with additional use in Computer Software at 7% and Computer & Network Security at 6%. Answer based on 1419 reviews Features and Usability ### What are the key features of Zoho Assist? Zoho Assist includes core remote support features like remote access/control, unattended access, real-time screen sharing, file transfer, and chat/messaging. Differentiating capabilities include browser-based sessions, mobile access, session recording, and security controls such as two-factor authentication, SSL security, and access controls/permissions for technician and device access. Answer based on 430 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoho Assist offers paid plans starting at ₹480/month for the Standard plan or Standard Unattended Access for 25 computers. Professional costs 720 and Enterprise 1120. A free version and free trial are available. Reviewers often call pricing competitive, though some mention limited free features and confusing licensing between Remote Support and Unattended Access. Answer based on 423 reviews Integrations ### Which third-party tools and platforms does Zoho Assist integrate with? Zoho Assist integrates with Zoho Desk, Freshdesk, ManageEngine ServiceDesk Plus, Zoho CRM, Zoho Books, JIRA Service Management, Jira, and Zendesk Suite. These integrations center on help desk and service management workflows, with additional catalog support for collaboration tools such as Microsoft Teams, Slack, and Google Workspace. Answer based on 96 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zoho Assist? Zoho Assist is generally quick to onboard for support staff and end users, with many reviewers describing an intuitive interface and short learning time. Training is available through in-person sessions, live online training, webinars, documentation, and videos. Nontechnical users and admins handling advanced settings may need more time and occasional formal training. Answer based on 38 reviews Getting Started and Support ### What customer support options does Zoho Assist offer, and how do users rate the experience? Zoho Assist offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and technically capable, with quick resolutions through chat and email. Some report slower replies at times, difficulty finding support information, and occasional troubleshooting delays. Answer based on 544 reviews Security ### How does Zoho Assist handle data security and access control? Zoho Assist uses end-to-end or SSL encryption, multi-factor authentication, SSO with Azure AD, role-based access, session permissions, and user approval for attended sessions. It also supports session recording, chat transcripts, and access logs for accountability. Some reviewers note login friction, repeated approvals, and occasional confusion around permissions and authentication. Answer based on 161 reviews ## Who uses Zoho Assist? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 172 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 172 reviews IT & Software Development 34% IT & Software Development 34% Administrative 32% Consulting 8% Engineering 6% Others 20% Top industries Based on 172 reviews Information Technology and Services 39% Computer & Network Security 19% Computer Software 16% Accounting 16% Other 10% ## Pros and Cons Intuitive and accessible interface 95% positive reviews out of 225 Most users report ease of use, minimal training required, and a simple, organized interface for daily tasks. Vijay K Manager, 51 - 200 employees. "Excellent tool for Remote Assist, It's inbuilt tools make it easy to operate system." Occasional lag and slow connections 49% negative reviews out of 121 Some users report inconsistent performance, lag, and slower response times, especially on weaker or distant networks. Steven C Installation Tech, 11 - 50 employees. "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions." Reliable remote support functionality 95% positive reviews out of 207 Most reviewers describe remote support as dependable, secure, and cost-effective, enhancing efficiency for distributed teams. Chris R Owner, 2 - 10 employees. "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself." Cumbersome multi-monitor handling 64% negative reviews out of 61 Most users comment that switching monitors, adjusting resolutions, and managing multiple screens can be awkward and unintuitive. Kristofer J Manager, 2 - 10 employees. "It would only be a nuisance if you had to manage more than 50-75 computers since everything is listed on one screen." Streamlined multi-platform deployment process 93% positive reviews out of 87 Most reviewers find deployment straightforward, with flexible options, quick setup, and easy scalability across environments. Marc W Snr IT Director, 51 - 200 employees. "We deployed this through Intune and now we can connect to all machines without needing the end user to be present." Unreliable shortcuts and clipboard 71% negative reviews out of 31 Most reviewers indicate keyboard shortcuts and clipboard features are inconsistent, causing workflow interruptions and user frustration. James T Owner, 2 - 10 employees. "Sometimes, there are some glitches to where certain keystrokes won't be passed. " ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.8 (750) 86.13% of 750 reviewers that rated this feature as important or highly important This capability lets you securely access and control remote computers and mobile devices from anywhere. Users think it’s reliable, easy to use, and supports multiple platforms, though some note mobile app bugs and occasional confusion for end users during setup. Screen Sharing 4.7 (459) 69.28% of 459 reviewers that rated this feature as important or highly important Screen sharing helps you view or show screens in real time for troubleshooting, training, or collaboration. Reviewers appreciate its clarity, responsiveness, and support for multiple monitors, though some mention minor glitches and the need for user acceptance on the remote end. Unattended Access 4.8 (401) 78.80% of 401 reviewers that rated this feature as important or highly important With unattended access, you can remotely manage devices anytime without user involvement, making after-hours maintenance and emergency support easy. Reviewers appreciate its reliability, simple setup, and time-saving benefits, though a few mention it can be slower than some competitors. Real-Time Chat 4.6 (272) 45.96% of 272 reviewers that rated this feature as important or highly important Zoho Assist offers real-time chat so you can communicate with clients during sessions without needing a phone call. Some reviewers find it convenient and effective, though others wish for improvements like voice support and a more compact chat window. File Sharing 4.4 (263) 55.51% of 263 reviewers that rated this feature as important or highly important File sharing allows you to quickly transfer files between devices during remote sessions. Reviewers indicate it’s easy and efficient for uploading, downloading, and sharing updates, though some mention the interface could be more intuitive and occasional slowdowns occur. Access Controls/Permissions 4.7 (405) 79.51% of 405 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Zoho Assist 68 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Verify the identity of users/devices to enable secure access Indication whether a resource is available or protected from allocation Create backups and provide methods to recover deleted/lost data Create, manage, and send invoices or bills to customers Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Share screens of either your computer's desktop or your browser tab with another computer Access client's system information, including hardware and software configuration, to perform diagnostics Access system information, including hardware and software configuration, to perform diagnostics Reminders sent via email Protect users working remotely and provide secure environments for personal devices to access company programs File sharing allows you to quickly transfer files between devices during remote sessions. Reviewers indicate it’s easy and efficient for uploading, downloading, and sharing updates, though some mention the interface could be more intuitive and occasional slowdowns occur. Move files across different systems or networks Intended to be used by managed service providers High-definition audio and/or video capabilities Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Identify and respond to unexpected problems or failures (ie. "negative events") Monitor the movement of one or more IT assets throughout the organization Ability to chat online in real time Access software remotely via mobile devices Share screens from your tablet or smartphone Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow several participants to share screens simultaneously Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Share your screen with a third party to enable them to see what changes/actions are being performed as they happen Zoho Assist offers real-time chat so you can communicate with clients during sessions without needing a phone call. Some reviewers find it convenient and effective, though others wish for improvements like voice support and a more compact chat window. Active monitoring of systems, applications, or networks Record live video calls to play later Control system behavior and appearance, and access and report on system status/health from a distant location This capability lets you securely access and control remote computers and mobile devices from anywhere. Users think it’s reliable, easy to use, and supports multiple platforms, though some note mobile app bugs and occasional confusion for end users during setup. Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Provide support to your customers and employees remotely over a shared network Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience Record and save a video file of what is happening on a computer screen Screen sharing helps you view or show screens in real time for troubleshooting, training, or collaboration. Reviewers appreciate its clarity, responsiveness, and support for multiple monitors, though some mention minor glitches and the need for user acceptance on the remote end. Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Record active support and chat sessions for auditing and training Transfer a support session to another team member Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Take actions to troubleshoot issues for networks, devices, etc. Presenter can see and hear participants and vice versa With unattended access, you can remotely manage devices anytime without user involvement, making after-hours maintenance and emergency support easy. Reviewers appreciate its reliability, simple setup, and time-saving benefits, though a few mention it can be slower than some competitors. Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Allows users to view videos without downloading media files Get Advice We can help you find the software with the features you need. Features 4.6 (1,413) 4.6 Based on 1,413 reviews ## Pricing Value for money 4.7 (1302) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/112011/Zoho-Assist/pricing/) Standard ₹480.00 Flat Rate,Per Month It includes: - 2 Simultaneous Sessions - All in Free Edition + - Custom Report - File Transfer - Import Google Contacts - Multi Monitor Navigation - Reboot and Reconnect - Screen Capture - Send Ctrl+Alt+Del - Session Transfer - Voice Chat - Zendesk Integration Professional ₹720.00 Flat Rate,Per Month It includes: - 4 Simultaneous Sessions - Advanced Reports - All in Standard Edition + - Android) - Custom Email Templates - Mobile Apps (Ios - Rebranding - Schedule Sessions - Screen Sharing - Session Notes Enterprise ₹1,120 Flat Rate,Per Month It includes: - 6 Simultaneous Sessions - All in Professional Plan + - Annotation - Contacts Management - Custom Domain Mapping - Customer Widget - Departments - Remote Printing - Service Queue - Session Audit - Session Recording - Video Chat Standard (Unattended Access) ₹480.00 Usage Based,Per Month It includes: - All in Free Edition + - Bulk Deployment - Computer Grouping - Custom - Custom Reports - Email - File Transfer - Group Permissions - Mobile Apps for the Technician - Multi-Monitor Navigation - Nlimited Technicians) - Remote Power Options - Screen Capture - Session Confirmation - Templates - Voice Chat - Wake on LAN Professional (Unattended Access) ₹720.00 Usage Based,Per Month It includes: - Advanced Reports - All in Standard Edition + - Annotation - Bulk Deployment via Distributor - Chat - Custom Domain Mapping - Departments - Diagnostic Tools - Mobile and Iot Devices - Rebranding - Remote Print - Session Recording - Video Value for money 4.7 (1,302) 4.7 Based on 1,302 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (1182) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (1,182) 4.6 Based on 1,182 reviews ## User reviews Overall rating 4.7 Based on 1,422 reviews Filter by rating 5(1087) 4(294) 3(32) 2(7) 1(2) Mentioned topic Sorted by most recent TH Teo H. CEO Information Technology and Services ### "Zoho Assits is good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2026 Previously I used other software to provide remote support and it was difficult for me to use it, now with this new tool it has made it easier for me to work with computers with unattended access. Pros I liked how quickly it connected from the cloud to each of the computers configured in unattended mode Cons So far I have had no problems using Zoho Assist, it is very good, the speed is what I like. No problem so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP George P. Lead Developer Consumer Services ### "Great service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2026 Pros I really liked how easy is was to invite clients and also how easy it was for clients to navigate the system. Cons There are not many things I did not like but I am not a fan of the per person/unit pricing model offered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Peter P. IT Administrator Health, Wellness and Fitness ### "A refreshingly simple UI backed by rock-solid stability" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 5, 2026 My overall experience has been fantastic. Remote support can easily become stressful if the software plays up, but ZohoAssist gives me genuine peace of mind. Knowing that I can rely on a stable, smooth connection with an intuitive layout makes my workflow completely seamless... It’s a great piece of software that respects your time and doesn't overcomplicate things. Pros The two things that completely won me over are its uncluttered, simple UI and its rock-solid stability. Setting up a remote access session is incredibly straightforward for both me and my clients, there is zero steep learning curve or confusing menus to wade through. Once connected, the stability is brilliant. I haven't had to deal with random dropouts or frustrating lag, which is a massive relief when you're trying to fix a technical issue under pressure. It just works. Cons Honestly, because I'm so satisfied with its daily performance, it's hard to find a major flaw. If I had to pick something, navigating into some of the deeper, advanced admin configurations can occasionally feel a little hidden away. However, it's a minor hurdle that doesn't impact the core remote support experience at all. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Overpriced and it has connectivity issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HK Hosam K. Owner Computer Networking ### "Reliable Remote Support Platform for MSPs and IT Service Providers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2026 Our overall experience with Zoho Assist has been very positive. We use it as part of our remote support workflow for Matrix Computing Technology and have successfully implemented a custom-branded support portal, unattended access, and client remote support services. The platform has proven reliable, easy to deploy, and cost-effective for supporting business clients. It provides the core features we need without the complexity and expense of some competing solutions. Pros Zoho Assist has been a reliable remote support platform for our managed IT services business. The setup was straightforward, and the custom domain and branding options allowed us to create a professional support experience for our clients. Remote sessions are stable, unattended access works well, and the client portal is easy for end users to navigate. The pricing is also very competitive compared to other remote support solutions. Cons Some advanced customization options can take time to locate, and initial branding setup required a bit of trial and error. A few administrative settings are spread across different areas of the portal, which can make configuration slightly less intuitive for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Mitul P. CEO Hospitality ### "Simple and Reliable Remote Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 31, 2026 Pros I like Zoho Assist because the attended access is simple and quick. I can send the customer a link, connect to their computer, and help them right away without making the process complicated. It makes remote support easier for both our team and the customer. Cons some useful features, like custom domain, are only available on higher plans. Other than that, the remote support tool itself works well and is easy to use Switched from [RemotePC](https://www.capterra.com/p/173304/RemotePC/) The connection would not work many times, I have to tell the client to close out and open the support application. Other times it takes 2+ min of waiting till I can connect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mintu B. Group Data Lead Financial Services ### "Excellent Remote Access Tool for IT Support Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2026 Our overall experience with Zoho Assist has been very positive. It has made remote troubleshooting and device management much more efficient by providing secure and reliable remote access. The platform is easy to use, offers useful features such as unattended access and file transfer, and helps resolve issues quickly. It has improved our support team's productivity while providing excellent value for the cost. Pros Zoho Assist is a reliable and user-friendly remote support tool with excellent performance and security. It makes remote troubleshooting easy through features like unattended access, file transfer, and cross-platform support. The platform is cost-effective, easy to use, and has greatly improved our support team's productivity. Highly recommended. Cons There are occasional minor delays when connecting to remote devices on slower networks, and some advanced features have a learning curve for first-time users. However, these are relatively minor issues and do not significantly impact the overall experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sean S. network manager Dairy ### "Great Remote Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 I used it for 5 people I need to support. I tried other trials (Datto), but this is by far the best. Pros Ease of setup. Ease of deployment. oho Assist is an absolute game-changer for secure, effortless remote support. As a cloud-based solution, it seamlessly empowers IT teams to troubleshoot devices across Windows, Mac, Linux, and mobile platforms without requiring end-users to install any software. Cons There are no cons. This is great. Maybe just a little pricey for the small businesses (like me). would definitely recommend. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WW Will W. IT Wholesale ### "Easy to Use, Reliable Remote Support Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 Overall, Zoho Assist provides a dependable and user-friendly remote support solution. It strikes a good balance between simplicity and functionality, making it suitable for both IT professionals and less technical users. The platform allows quick access to remote machines, supports efficient troubleshooting, and reduces the time needed to resolve issues. It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key. Pros Zoho Assist is extremely easy to use, both for the technician and the end user. The setup process is quick, and joining a remote session is straightforward with minimal steps, which is ideal when supporting non‑technical users. The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools. Performance is reliable, with stable connections and good screen responsiveness. It also integrates well with other Zoho products, which helps streamline workflows. Cons There are very few downsides overall, but at times the interface can feel slightly basic compared to some higher-end alternatives. Some advanced features are not as intuitive to locate initially, and there can occasionally be minor latency depending on the network connection. However, these issues are relatively minor and do not impact day-to-day use. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost for team viewer has increased incredibly and no longer worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Trevor T. Director of Sales and Marketing Consumer Services ### "Other softwares don't even come close to Zoho" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2026 Overall, my experience has been a good one. I needed a program that I could jump on, send a link and access a computer remotely without needed excess drivers and other random things installing in the background, just a few buttons and I'm connected. I tried using other programs but they seem like they were made in the 80s compared to this. Pros I have a small business, and Zoho Assist helps me so much. The value for money is amazing, since I use the free account I'm able to not only connect remotely but I can have a few computers on unattended access so I can help whenever. We have multiple branches and being able to jump on and assist is a Godsend. It's so easy to use, I have people who are not computer savvy able to use it and it just works. The connection is stable, never having any connection issues at all. Cons Honestly, nothing. I don't like that it's always asking me to pay for it, but I think they finally got me today and I'm going to upgrade to the $18 plan as one pro user, and no unattended access except the free ones. Switched from [Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Chrome remote desktop was a terrible product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Alonzo S. CEO Computer Software ### "ZOHO ASSIST FOR THE WIN!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 22, 2026 i have been using the software for multiple years at this point and it has been great. It is used weekly to service my clients. Pros the software has been very dependable. I like the interface which i found easy to use. the price is competitive. Cons I dont have much to say about the dislikes. Havent found any issues. my experience with it has been good. Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) price at that point got a little higher and I just want to try a cheaper option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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