Who Uses This Software?

All segments and enterprises


Average Ratings

16 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $8.00/month/user
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Zoho
  • www.zohocorp.com

About Zoho Assist

Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe, as long as they are hooked to the internet, even through firewalls and proxies. Once your customer approves access, control the remote computer as if it were in front of you, provide fast support and impress, without leaving your seat. Moreover, with online remote support you save time and all that money involved in travel.


Zoho Assist Features

  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer

Zoho Assist Reviews Recently Reviewed!

Excellent software to help customers

Nov 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy access, no so many steps needed to install the software. All you need to do is enter your customer's email and send him the link.

Cons: It would be great if no additional software needs to be installed. Some customers do not like to install additional programs to their computers.

Easy to use for tech AND for customer, affordable

Nov 07, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love how easy the software is to use for both parties, and the fact that there are multiple ways to easily get a client connected for support. Embedding the app into an existing website is a great feature.

Cons: I know that the program is intentionally limited, but I do wish there were more options for technicians, or at least the ability to add more features at additional costs for those that want it.

Overall: Easy connections for remote support, fair price.

Zoho Assist is a great choice to easily provide remote support!

Sep 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How easy it is for the client to setup. Also, that they have now integrated iOS screensharing so you can support iOS clients!

Cons: Only that sometimes I've gotten the name confused with other remote desktop tools! I just don't remember to use it!

Overall: Remote support of clients and friends computers and iOS devices

What a great tool!!!

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Zoho Assist! It's been extremely helpful in serving a few of our clients. It's easy to use for both me and our customers. It's a must have in your toolbox.

Overall: It helped us serve our customers even better.

One of the best ever

Sep 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All required functionality bundled together in a single package. Completely integrated Can be customized

Cons: Some functionalities are very complex The name once set cannot be changed Functionalities are not straight forward and need special training to understand

This is a step in the right direction - the more user-friendly and timely the better.

Sep 12, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Allows me to get assistance faster. It's good to see you work to be more proactive with your customers.

Cons: Would like faster response times. There's some delays in waiting for assistance. Also, would like phone assistance.

Zoho is the Way To Go

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It does exactly what it says it will do assist very simple to navigate and keep track of the things we need to focus on within our company

Cons: Nothing major perhaps a little slow or lag time in certain areas of the application we are no to using so will have to wait and see if anything pops up

Great, cheaper alternative!

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use system. Much cheaper than teamviewer, splashtop or any of the other remote management softwares.

Cons: Speed and performance falls short when connecting and controlling a remote desktop. I would really like to see a faster interface.

First Time Zoho User Experienced

May 18, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: It is fair but not sure if its worth the money because your limited. Any other features or functionality raises your monthly. Even increasing your storage increases your cost! So as your lists grow your cost grows. There are so many other crm's out there there must be a better one and better cost with more features available.

Pros: The robust amount of features that they offer ! The dashboard has everything in one place. Very easy to upload and filter leads.

Cons: There is an additional add on cost to use any extra features or functionality. The storage amount increases your monthly as well.

Just about the worst support software I have ever had the misfortune of using

Jul 26, 2016
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Pros: Inexpensive, Reasonable Customer support Attended system is okay

Cons: Keyboard on iPad pro does not work (on screen keyboard does) Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge. Desktop app require frequent restarting. Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work). Unattended component is diabolical

Recommendations to other buyers: Do not use to provide support on mission critical systems for clients. If it is only for family and friends you are likely to provide support to (or to IT savvy clients who do not require unattended support) then Zoho is fine. Otherwise I strongly advise you to look at alternatives which I am now doing.

Wonderful Experience

Nov 11, 2014
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Ever since we have started ZOHO Assist, things have started falling in place!

Simple and affordable

Nov 21, 2011
4/5
Overall

Comments: This is a web based remote login software which is compared to other applications of that type reasonably priced. Zoho Assist works on PCs, Mac, and Linux and you can set up everything from a web browser. The free version of Zoho Assist allows 5 sessions per month, this is enough for private use when helping a few friends and family. Connecting is quite simple and with some clicks on "OK" and "next" you can walk most people through on the phone.

Pros: Quick and simple

Cons: Not recommendable for advanced support needs for PCs

Vendor Response

by Zoho on June 13, 2014

Dear Rebecca Thanks for reviewing Zoho Assist. As you said, our product is indeed simple and affordable. The good news is, we have temporarily removed the cap of 5 sessions per month. Moreover, we have reinvented our product from the scratch that now it's remarkably faster and it can be very well recommended for advanced support needs. We do have a 30-day free trial with all the features loaded for you test and see.

Jun 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

May 02, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Oct 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Aug 12, 2015
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support
2 / 5
Value for Money