--- title: "Zoho Assist Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoho Assist Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/112011/Zoho-Assist/" page_type: "product" language: "en" --- # Zoho Assist Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho Assist ## What is Zoho Assist? Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. ## What is Zoho Assist used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 1,478 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Pros & cons Intuitive and accessible interface Reliable remote support functionality Occasional lag and slow connections Cumbersome multi-monitor handling Starting price ₹480 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Managed Service Providers (MSP) / 2026 - Remote Support / 2026 - Remote Desktop / 2025 - Remote Monitoring and Management / 2025 - Remote Work / 2025 Our "Best of" badge program showcases products with the highest ratings... - ITSM / 2025 Our "Best of" badge program showcases products with the highest ratings... - Remote Support / 2026 - Screen Sharing / 2026 Do you work for Zoho Assist?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zoho.com&name=Zoho Assist) Rating Breakdown 4.7 +− Features4.6 Value for Money4.7 Ease of Use4.7 Customer Service4.6 Rating Breakdown 4.7 Features4.6 Value for Money4.7 Ease of Use4.7 Customer Service4.6 ## Zoho Assist Reviewers Verdict Updated August 2026 AI summary - Zoho Assist is well-suited for IT teams, MSPs, and small businesses needing reliable remote support and unattended device access. - Users most consistently value its straightforward deployment, integration with other Zoho tools, and accessible remote support features. - It enables teams to resolve issues quickly, manage distributed devices, and reduce on-site visits through easy remote sessions and unattended access. - Some key downsides are occasional lag, awkward multi-monitor handling, inconsistent shortcuts, and certain advanced features limited to higher-tier plans. - It fits best where ease of use, Zoho ecosystem integration, and simple support workflows matter, but may fall short for advanced customization or intensive multi-screen environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoho Assist 4.7 (1,478) VS. [4.6 (792)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price ₹480 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (1,474) Ease Of Use 4.6 (11,619) Value For Money 4.7 (1,357) Value For Money 4.4 (8,219) Customer Service 4.6 (1,235) Customer Service 4.5 (7,512) ## Zoho Assist alternatives [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,636)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,189)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) [4.6 (1,795)](https://www.capterra.com/p/149595/AnyDesk/reviews/) Starting price $22.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149595/AnyDesk/) [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.7 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [View all alternatives](https://www.capterra.com/p/112011/Zoho-Assist/alternatives/) ## FAQs about Zoho Assist Overview ### What problems does Zoho Assist solve? Zoho Assist solves slow, travel-heavy IT support, hard-to-manage unattended devices, and confusing remote sessions for nontechnical users. IT teams, MSPs, help desks, consultants, and distributed operations teams use it to troubleshoot remotely, access off-hours systems, support mobile and desktop devices, reduce downtime, and speed ticket resolution with simple links and stable connections. Answer based on 721 reviews Overview ### Which roles and teams benefit most from Zoho Assist? Zoho Assist is most used by IT managers, administrators, consultants, and support technicians who need secure remote access, device troubleshooting, and unattended support. Business owners, CEOs, and directors benefit from managing distributed systems efficiently, reducing downtime, and helping employees or customers without requiring onsite visits. Answer based on 1449 reviews Overview ### What company size and industries is Zoho Assist built for? Zoho Assist is built mainly for small businesses, which make up 88% of reviewers, especially Information Technology and Services at 25%. It serves outsourced IT and MSP support, IT support, and customer help desks, with additional use across Computer Software and Computer & Network Security, each at 7%. Answer based on 1457 reviews Features and Usability ### What are the key features of Zoho Assist? Zoho Assist offers core remote support features like remote access/control, unattended access, real-time screen sharing, file transfer, and chat/messaging. Differentiator features include session recording, role-based access controls with two-factor authentication, and cross-platform support for Windows, Mac, Linux, Android, and iOS, with browser-based sessions and mobile access. Answer based on 451 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoho Assist offers a free version and 14-day trial, with paid plans starting at ₹480/month for the Standard plan or Standard Unattended Access. Professional costs 720 and Enterprise 1120. Reviewers often call pricing flexible and cost-effective, though some say licensing between Remote Support and Unattended Access can be confusing and advanced features require higher plans. Answer based on 441 reviews Integrations ### Which third-party tools and platforms does Zoho Assist integrate with? Zoho Assist integrates with Zoho Desk, Freshdesk, ManageEngine ServiceDesk Plus, Zoho CRM, Zoho SalesIQ, Jira, JIRA Service Management, and Zendesk Suite. It connects mainly with help desk and service management tools, with additional catalog support for platforms such as Slack, Microsoft Teams, and ServiceNow. Answer based on 98 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zoho Assist? Zoho Assist is generally quick to onboard, with many teams and remote users getting started the first time or within a day. Training is available through in-person sessions, live online sessions, webinars, documentation, and videos. Nontechnical users may need tutorials, while admins and advanced feature users often need more time. Answer based on 41 reviews Getting Started and Support ### What customer support options does Zoho Assist offer, and how do users rate the experience? Zoho Assist offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and technically capable, with quick fixes and useful follow-up. Some report slower replies, harder-to-find support information, and occasional chat or troubleshooting delays during more complex issues. Answer based on 569 reviews Security ### How does Zoho Assist handle data security and access control? Zoho Assist uses end-to-end, SSL-encrypted sessions, multi-factor authentication, SSO with Azure AD, role-based and group-based access controls, session permissions, and user consent for attended sessions. It also supports session recording and time tracking for accountability. Some reviewers note cumbersome approvals, occasional login friction, and limited credential-management options. Answer based on 166 reviews ## Who uses Zoho Assist? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 95% positive reviews out of 225 Most users report ease of use, minimal training required, and a simple, organized interface for daily tasks. Vijay K. Manager, 51 - 200 employees. "Excellent tool for Remote Assist, It's inbuilt tools make it easy to operate system." Occasional lag and slow connections 49% negative reviews out of 121 Some users report inconsistent performance, lag, and slower response times, especially on weaker or distant networks. Steven C. Installation Tech, 11 - 50 employees. "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions." Reliable remote support functionality 95% positive reviews out of 207 Most reviewers describe remote support as dependable, secure, and cost-effective, enhancing efficiency for distributed teams. Chris R. Owner, 2 - 10 employees. "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself." Cumbersome multi-monitor handling 64% negative reviews out of 61 Most users comment that switching monitors, adjusting resolutions, and managing multiple screens can be awkward and unintuitive. Kristofer J. Manager, 2 - 10 employees. "It would only be a nuisance if you had to manage more than 50-75 computers since everything is listed on one screen." Streamlined multi-platform deployment process 93% positive reviews out of 87 Most reviewers find deployment straightforward, with flexible options, quick setup, and easy scalability across environments. Marc W. Snr IT Director, 51 - 200 employees. "We deployed this through Intune and now we can connect to all machines without needing the end user to be present." Unreliable shortcuts and clipboard 71% negative reviews out of 31 Most reviewers indicate keyboard shortcuts and clipboard features are inconsistent, causing workflow interruptions and user frustration. James T. Owner, 2 - 10 employees. "Sometimes, there are some glitches to where certain keystrokes won't be passed. " ## Features AI summary Based on 6,383 Remote Support reviews Capterra reviewers point to these as the top features buyers look for in remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Zoho Assist supports all three of the features reviewers rank highest: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses resolve issues from anywhere, manage technician access more securely, and maintain support coverage even when end users are unavailable, allowing teams to deliver faster service and keep systems running with less disruption. Remote Access/Control 4.8 (791) 86.85% of 791 reviewers that rated this feature as important or highly important Zoho Assist offers secure, responsive remote access across Windows, Mac, Linux, and mobile devices. Users think it’s easy to connect, manage multiple screens, and resolve issues quickly, highlighting cost savings, simple installation, and reliable performance for both support and administration. Access Controls/Permissions 4.7 (438) 81.05% of 438 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 4.8 (424) 79.72% of 424 reviewers that rated this feature as important or highly important With unattended access, you can remotely manage devices anytime without user involvement, making after-hours maintenance and emergency support easy. Reviewers appreciate its reliability, ease of setup, and time-saving benefits, especially for managing multiple machines and reducing client downtime. Screen Sharing 4.7 (492) 70.73% of 492 reviewers that rated this feature as important or highly important Screen sharing helps you see exactly what clients experience, making troubleshooting and training more effective. Reviewers indicate it’s easy to use, works well even with multiple monitors, and remains responsive in low bandwidth, though some mention minor interface quirks. Troubleshooting 4.7 (61) 83.61% of 61 reviewers that rated this feature as important or highly important Take actions to troubleshoot issues for networks, devices, etc. File Sharing 4.4 (284) 55.99% of 284 reviewers that rated this feature as important or highly important File sharing enables you to transfer files quickly and securely during remote sessions. Users say it’s efficient and easy to use for uploading, downloading, and installing updates, but some mention occasional interface confusion and slower speeds compared to other tools. Zoho Assist 68 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Availability Indicator: Indication whether a resource is available or protected from allocation - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Diagnostics Tools: Access system information, including hardware and software configuration, to perform diagnostics - Email Reminders: Reminders sent via email - Endpoint Protection: Protect users working remotely and provide secure environments for personal devices to access company programs - File Sharing: File sharing enables you to transfer files quickly and securely during remote sessions. Users say it’s efficient and easy to use for uploading, downloading, and installing updates, but some mention occasional interface confusion and slower speeds compared to other tools. - File Transfer: Move files across different systems or networks - For MSPs: Intended to be used by managed service providers - HD Audio/Video: High-definition audio and/or video capabilities - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Screen Sharing: Share screens from your tablet or smartphone - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Participant Screen Sharing: Allow several participants to share screens simultaneously - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Real Time Screen Sharing: Share your screen with a third party to enable them to see what changes/actions are being performed as they happen - Real-Time Chat: This capability lets you communicate instantly with clients during sessions, improving collaboration and clarity. Some reviewers find it convenient for sending instructions and links, though a few wish for enhancements like voice support or a more compact chat window. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Recording: Record live video calls to play later - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Remote Access/Control: Zoho Assist offers secure, responsive remote access across Windows, Mac, Linux, and mobile devices. Users think it’s easy to connect, manage multiple screens, and resolve issues quickly, highlighting cost savings, simple installation, and reliable performance for both support and administration. - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Support: Provide support to your customers and employees remotely over a shared network - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Mirroring: Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Screen sharing helps you see exactly what clients experience, making troubleshooting and training more effective. Reviewers indicate it’s easy to use, works well even with multiple monitors, and remains responsive in low bandwidth, though some mention minor interface quirks. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Access: With unattended access, you can remotely manage devices anytime without user involvement, making after-hours maintenance and emergency support easy. Reviewers appreciate its reliability, ease of setup, and time-saving benefits, especially for managing multiple machines and reducing client downtime. - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Streaming: Allows users to view videos without downloading media files --- Get Advice We can help you find the software with the features you need. Features 4.6 (1,469) 4.6 Based on 1,469 reviews ## Pricing Value for money 4.7 (1357) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/112011/Zoho-Assist/pricing/) Standard ₹480.00 Flat Rate,Per Month It includes: - 2 Simultaneous Sessions - All in Free Edition + - Custom Report - File Transfer - Import Google Contacts - Multi Monitor Navigation - Reboot and Reconnect - Screen Capture - Send Ctrl+Alt+Del - Session Transfer - Voice Chat - Zendesk Integration Professional ₹720.00 Flat Rate,Per Month It includes: - 4 Simultaneous Sessions - Advanced Reports - All in Standard Edition + - Android) - Custom Email Templates - Mobile Apps (Ios - Rebranding - Schedule Sessions - Screen Sharing - Session Notes Enterprise ₹1,120 Flat Rate,Per Month It includes: - 6 Simultaneous Sessions - All in Professional Plan + - Annotation - Contacts Management - Custom Domain Mapping - Customer Widget - Departments - Remote Printing - Service Queue - Session Audit - Session Recording - Video Chat Standard (Unattended Access) ₹480.00 Usage Based,Per Month It includes: - All in Free Edition + - Bulk Deployment - Computer Grouping - Custom - Custom Reports - Email - File Transfer - Group Permissions - Mobile Apps for the Technician - Multi-Monitor Navigation - Nlimited Technicians) - Remote Power Options - Screen Capture - Session Confirmation - Templates - Voice Chat - Wake on LAN Professional (Unattended Access) ₹720.00 Usage Based,Per Month It includes: - Advanced Reports - All in Standard Edition + - Annotation - Bulk Deployment via Distributor - Chat - Custom Domain Mapping - Departments - Diagnostic Tools - Mobile and Iot Devices - Rebranding - Remote Print - Session Recording - Video Value for money 4.7 (1,357) 4.7 Based on 1,357 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (1235) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (1,235) 4.6 Based on 1,235 reviews ## User reviews Overall rating 4.7 Based on 1,478 reviews Filter by rating 5(1130) 4(304) 3(33) 2(7) 1(4) Mentioned topic Sorted by most recent YS Yoshimichi S. Customer Success Manager Computer Software ### "Highly Impressed by the Product and Prompt Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 25, 2026 The product is simple and user-friendly, and I was genuinely impressed by the prompt, accurate support. We plan to adopt it for our own customer support operations. Pros I like that Zoho Assist makes the process simple and easy to understand for customers when they receive remote support.Another thing I like is its low cost. I also like that it provides a stable connection. Cons Initially, the display quality was poor, but Zoho support guided me through the settings to fix it. I have no complaints now. Alternatives considered [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Reasons for choosing Zoho Assist Because it is low-cost and the features match my needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chris R. IT Administrator Real Estate ### "Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2026 It has been a great product that allows me to remotely manage workstations for a business that I'm not physically at. Pros Easy to use and cost effective. It is probably the easiest way to log in remotely to workstations that I have found. Cons I guess maybe the only thing that I'm not fond of is that it's a little involved to get this set up correctly on Mac computers. Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) TeamViewer became cost prohibitive for the product you receive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WS William S. Managing Member Defense & Space ### "I’ve been with Zoho for 5 years now, and I’ve got no reason to switch" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 22, 2026 I’ve been using Zoho Assist for many years now. It does exactly what it claims to do, and I have no reason to try anything else. Pros Zoho is designed for all levels of user type—from beginner to advanced. However, the UI is still manageable (even easy in many respects). Cons The Remote Access deployment and revocation process isn’t quite as intuitive as I’d like it be. I have to refresh my memory on how to launch and revoke drone time to time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ankur G. Founder Legal Services ### "Good alternative to Anydesk, Truecaller" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 21, 2026 happy with the software however connecting to external devices should be easier like anydesk / truecaller Pros Connection quality is very good with unattended access option for devices including mobile devices. Cons UI should be like anydesk / Truecaller when connecting to external devices should be via code. Feel that can be improved Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) pricing, with multiple users, it is expensive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BA Brenda A. Managing Partner Accounting ### "Zoho has the best remote access features!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2026 I have used Zoho for several years mostly for remote access. During that time, I have never had any major issues and anything I have needed assistance with, has been resolved promptly. Zoho has been a great tool to help me in my work. Pros I love that Zoho supports Multiple Monitors in remote access. It is easy to use and if I do have an issue, customer support is always prompt in resolving. I have never had any connection issues or bugs issues and their software updates are always timely. Overall, I think Zoho is a great value for the money. Cons Rarely do I have any issues, but when I do, ocassionally support is a small challenge to contact due to local time differences. Switched from [Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/) [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) I need to use 3 monitors for my work. Teamviewer and Remote Desktop support only one. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nicki K. Insurance Agent Insurance ### "Value and Quality" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2026 Very pleased with it overall. this Products offers everything that I am looking for and fits the overall needs. Pros What really intrigued me about this product is the affordability, being able to remote in with zero troubles, and the ratings and reviews for this product sold me for high ratings on customer service Cons Do not have anything to add to this as I have not had any issues that would like me to dislike this product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PA Pratik A. President Retail ### "Best remote access tool in the market" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2026 Overall, a good product, I have referred a of people to use it, given the ease and best value for the price. Pros Most cost-effective solution in market. This tool can be used using mobile device, I love that the most. Cons At times, the connection gets flaky, the connection icon keeps spinning. Also, when an RDP session is connected already, it seems to be more unstable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Clint R. it Information Services ### "So far so good for the Zoho" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2026 I am still using on a free trial but so far so good. Will probably purchase a license after the trial. Pros the overall value is good. Good bang for buck and very easy to setup and start using. the remote assist works well. Cons a tiny bit of lag with web interface but very manageable and will probably will not bother most people I would suspect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LR Luciano R. Analsita de TI Education Management ### "A Ferramenta que Transformou a Rotina do Nosso Time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2026 Pros O grande diferencial do Zoho Assist no nosso dia a dia é a combinação de uma interface extremamente intuitiva com protocolos sólidos de segurança. A plataforma entrega conexões rápidas e estáveis sem exigir treinamentos complexos para a equipe, garantindo a proteção de dados exigida pelas nossas políticas internas de TI Cons Honestamente, não há nada de relevante que eu não tenha gostado. A plataforma superou nossas expectativas e se encaixou muito bem no fluxo de trabalho do time Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reasons for choosing Zoho Assist Por um conjunto de fatores, principalmente pela segurança que agrega na minha operação. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Joseph G. Tech Support Speclists Think Tanks ### "Good Remote Support Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 7, 2026 Great Experience. I like like the way it displays the customer's individual screens it is very easy to switch between screeens and it all running in a web tab.. Pros Ease of Use product. Was able to use it with both Windows PCs and MAC computers. Both were easy to get into remote sessions. Especially the Mac users. Which can be challenging for some users Cons The email URL link often gets blocked at SPAM/ Malware so I found it easier to give the URL out and have the customer type in the invite code. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Not good for remote support with untrained end users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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