--- title: "Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zoho Assist the right Remote Support solution for you? Explore 1485 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/112011/Zoho-Assist/reviews/" page_type: "reviews" language: "en" --- Zoho Assist 4.7 (1485) [View alternatives](https://www.capterra.com/p/112011/Zoho-Assist/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Zoho Assist Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews JL Junichi L IT SupportFood Production, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The platform offers useful features such as unattended access, file transfer, remote reboot, and multi-monitor support, helping IT teams resolve issues efficiently while minimizing downtime.“ July 6, 2026 Ss Sathish s Sr.System AdministratorInformation Technology and Services, 51 - 200 employeesUsed the software for: I used a free trial. “Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work.“ April 27, 2026 JL Junichi L IT SupportFood Production, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Features such as unattended access, file transfer, multi-monitor support, session recording, and reboot/reconnect make remote support efficient and secure.“ July 6, 2026 PW Paul W Operations DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail“ April 14, 2026 Jason S EVP - ITFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and inventory.“ May 19, 2026 MA Mohhamad A CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users.“ April 22, 2026 OB Oliver B FinanceAccounting, 11 - 50 employeesUsed the software for: I used a free trial. “The platform provides a reliable and efficient way to deliver remote support, with stable connections and an easy-to-use interface that simplifies troubleshooting.“ June 11, 2026 Steven C Installation TechInformation Technology and Services, 11 - 50 employeesUsed the software for: I used a free trial. “Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions.“ May 5, 2026 ## Showing most helpful reviews Showing 1-25 of 1485 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John N. Managing Partner Information Technology and Services Used the software for: I used a free trial ### "Zoho Assist trial has convinced me why so many IT solopreneurs use it " July 25, 2026 5.0 Evaluating Zoho Assist as a potential economical alternative to TeamViewer (I'm a former TeamViewer subscriber). I've moved to part-time employment as I 'ease into' retirement and continue to provide support and knowledge transfer for the engineer hired to backfill my role. Evaluating tools to support my desire to support non-profit and small business clients as a solopreneur to keep my brain active (and keep me from driving my family nuts in retirement). Had first considered AnyDesk, but discovered that their pricing now approaches that of TeamViewer. While providing similar features and functionality, Zoho Assist clearly wins the value-for-money analysis among the three for me and the features I value. I experienced no connection issues or bugs during my testing to date. I do need to research Zoho Assist client software update auto-deployment to fully understand the lift there. Pros Very pleased with the ease of use (and installation) for both technician and client. Zoho reached out to me shortly after signing up for the trial to see how it was going (appreciate the proactive approach to customer support, despite not needing to call them...yet...during my trial period). Appreciate the ability to purchase remote support subscription separate from remote access subscription, which will allow me to control costs. Cons While the initial installation of the Zoho Assist client is simple and straightforward, it is unclear whether software updates for clients are automatic or will require reinstallation/redeployment of the apps as new security and/or feature updates are released Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist Discovered AnyDesk is currently in the same ballpark as TeamViewer when evaluating subscription costs for the features I valued highly. Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Former TeamViewer customer. Evaluating Zoho Assist as a more economically viable alternative for my solopreneur endeavor. Review Source BA Brenda A. Managing Partner Accounting Used the software for: 2+ years ### "Zoho has the best remote access features!" August 20, 2026 5.0 I have used Zoho for several years mostly for remote access. During that time, I have never had any major issues and anything I have needed assistance with, has been resolved promptly. Zoho has been a great tool to help me in my work. Pros I love that Zoho supports Multiple Monitors in remote access. It is easy to use and if I do have an issue, customer support is always prompt in resolving. I have never had any connection issues or bugs issues and their software updates are always timely. Overall, I think Zoho is a great value for the money. Cons Rarely do I have any issues, but when I do, ocassionally support is a small challenge to contact due to local time differences. Switched from [Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) I need to use 3 monitors for my work. Teamviewer and Remote Desktop support only one. Review Source SM Steven M. Owner Information Technology and Services Used the software for: 1-2 years ### "Quick to grab the $$$, way slower to fix the problems" July 30, 2026 3.0 Meh. As long as I dealt with Zoho’s challenges, it would reliably work within those constraints. Addressing issues never happened. Connecting to the right person by phone was a kludge. Their support was 12 or more hours ahead and when they reached out, it was so far out from the problem I was having it was irrelevant. The reach out was not like for like; if I call you, don’t send a text, chat or email. Call me back. Might not match your version of support, but if I called, I wanted a resolution on the phone, not weeks after when \[sensitive content hidden\] came back from vacation Pros Ease of use whilst maintaining security. Talking new customers through the download process was fairly easy. Cons Lack of followup or availability of support from a real person. I had questions that had been open for 19 months that were NEVER addressed or attempts were made via a chat tool when I stated that I spend desk time in a vehicle, so a call is the optimal way to get me Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Cost Review Source WW Will W. IT Wholesale Used the software for: 2+ years ### "Easy to Use, Reliable Remote Support Tool" May 26, 2026 5.0 Overall, Zoho Assist provides a dependable and user-friendly remote support solution. It strikes a good balance between simplicity and functionality, making it suitable for both IT professionals and less technical users. The platform allows quick access to remote machines, supports efficient troubleshooting, and reduces the time needed to resolve issues. It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key. Pros Zoho Assist is extremely easy to use, both for the technician and the end user. The setup process is quick, and joining a remote session is straightforward with minimal steps, which is ideal when supporting non‑technical users. The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools. Performance is reliable, with stable connections and good screen responsiveness. It also integrates well with other Zoho products, which helps streamline workflows. Cons There are very few downsides overall, but at times the interface can feel slightly basic compared to some higher-end alternatives. Some advanced features are not as intuitive to locate initially, and there can occasionally be minor latency depending on the network connection. However, these issues are relatively minor and do not impact day-to-day use. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost for team viewer has increased incredibly and no longer worth it. Review Source Chris R. IT Administrator Real Estate Used the software for: 2+ years ### "Great Product!" August 24, 2026 5.0 It has been a great product that allows me to remotely manage workstations for a business that I'm not physically at. Pros Easy to use and cost effective. It is probably the easiest way to log in remotely to workstations that I have found. Cons I guess maybe the only thing that I'm not fond of is that it's a little involved to get this set up correctly on Mac computers. Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) TeamViewer became cost prohibitive for the product you receive. Review Source Erik E. CEO Accounting Used the software for: 2+ years ### "Zoho Assist review" August 26, 2026 5.0 We've been using Zoho Assist for years. Never had any serious issues. Users love it and we love it as it provides a first class experience for our customers. Pros Zoho assist has exceptional possibilities when it comes to technicians privileges. When other software freezes during admin consent, reboot etc. Zoho Assist simply just work! Cons Because of the huge possibilities, you need to think about your security conserns seriously. The tool is powerful, make sure you setup appropriate limitations. Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Teamviewer was to complex and still had larger limitations. Review Source sM sean M. owner Computer & Network Security Used the software for: I used a free trial ### "First time Zoho user " August 1, 2026 4.0 My overall experience with Zoho Assist has been excellent. It made taking over remote desktops and running diagnostic tools simple and straightforward, even while I'm still building up my technical toolkit. It is reliable, easy to use, and a great value. Pros Zoho Assist comes packed with all the key diagnostic tools and remote control features I was looking for. As a beginner tech, I found the interface incredibly user-friendly and intuitive to navigate—it worked smoothly right out of the box without a steep learning curve. Cons Nothing major! Setting up unattended access has a few options to configure at first, but once you get the hang of it, everything runs very seamlessly. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) I did not want to sit there imputing log in keys with my technician. Review Source Abdul Q. CEO Computer & Network Security Used the software for: I used a free trial ### "Far better than TeamViewer - Highly affordable" July 21, 2026 5.0 Its Amazing I am enjoying over all experience. I have been using TeamViewer over decades as corporate user. Pros Its good app , specially for those who want to connect remote desktop for customer support highly affordable, Cons Session Get Disconnected sometimes in idle condition, it must reconnected immediately once user try to connect Alternatives considered [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Reason for choosing Zoho Assist Its affordable and Indian company , Make in India choice Switched from [Radmin](https://www.capterra.com/p/65611/Remote-Administrator/)[TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Very Expensive - Hidden Annual Renewal Clause Review Source Jose Antonio L. data analyst Food & Beverages Used the software for: I used a free trial ### "100% recommended" July 17, 2026 5.0 I was able to have unattended access to 6 devices simultaneously. For the price of the service, I think it's fantastic. Pros The trial period is very short; you don't get a complete overview of the software in just a few days. It would be great to be able to give the team a name instead of the default one. Cons The trial period is very short; in just a few days you don't get a complete overview of the software. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) It's very expensive for the service they provide. Review Source Ankur G. Founder Legal Services Used the software for: Less than 6 months ### "Good alternative to Anydesk, Truecaller" August 21, 2026 5.0 happy with the software however connecting to external devices should be easier like anydesk / truecaller Pros Connection quality is very good with unattended access option for devices including mobile devices. Cons UI should be like anydesk / Truecaller when connecting to external devices should be via code. Feel that can be improved Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) pricing, with multiple users, it is expensive Review Source Carlos R. CEO Information Technology and Services Used the software for: Less than 6 months ### "Affordable and Reliable Remote Support Tool for Small MSPs" February 4, 2026 5.0 Overall, my experience has been positive. As someone running a small IT services business, I needed something reliable that didn’t break the budget, and Zoho Assist fits that role well. It’s easy to onboard clients, connections have been stable, and it gives me enough professional features like session recording and scripting without feeling overwhelming. It works well for both on-demand support and managing unattended systems. Pros Zoho Assist has been a solid remote support tool for my small MSP because it’s straightforward to deploy and doesn’t feel overly complicated like some enterprise platforms. I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical. The pricing is also very reasonable compared to other tools, especially for solo technicians or smaller IT businesses trying to grow without huge overhead. Cons The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features. Some advanced automation or deeper MSP integrations require a bit of setup, and the documentation could be clearer for new users who are transitioning from other remote support tools. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing Zoho Assist I also looked at Splashtop, but Zoho Assist made more sense for my business because of the pricing and flexibility for a small MSP. It gave me unattended access, session recording, and branding features without requiring a large upfront investment or complicated licensing. I liked that I could start small as a solo technician and still have room to grow into more automation and integrations later. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) It was getting too expensive, and Zoho Assist provided almost the same if not better for a quarter of the price. Review Source PW Paul W. Operations Director Information Technology and Services Used the software for: 1-2 years ### "Great product overall" April 14, 2026 5.0 Zoho Assist has become an essential part of our remote support workflow. We use it across all our clients, and it consistently delivers fast, reliable connectivity. The toolset is practical and well thought out, giving us everything we need to troubleshoot efficiently. The portal is clean, intuitive, and easy for out technicians and use. Overall, it’s a dependable remote support solution that just works. Pros Fast connectivity. Easy to use portal. Good for grouping and managing clients. Cross platform support. Price beats most others without losing features Cons Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Price and just kept on increasing and was not sustainable. Review Source NP Nitin P. Manager Computer Software Used the software for: Less than 6 months ### "Zoho Assist, best Remote Support Application" December 16, 2025 5.0 I am happy as it was less than half the price I was paying to Anydesk. Yes I need to guide users but it is one time process and doesn't take long. Pros It is very fast and dont lag. I like the unattended access part. Setup was seamless and works very fast. It also maintain log and calculate total time, every time I connect to my customers. I can setup billing based on the hours I supported customers. Cons Customer needs to install Zoho assistance in order to connect. Also it asks user permission, so I need to guide user over the phone. In Anydesk, it is straight forward just tell the number and done Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoho Assist Team Viewer takes too much memory and I felt its bit slow. Also it is expensive than Zoho Assist and it doesnt have a feature to log support hours or billing to customers module. Teams is not fast and lags every time I connected. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Anydesk was very expensive and doesnt provide customer billing option. Review Source VR Verified Reviewer CTO Broadcast Media Used the software for: 2+ years ### "A Reliable Remote Support Ally for Nearly a Decade" August 7, 2025 5.0 I’ve been using Zoho Assist for almost 10 years, and it has been a consistently reliable tool in my remote support toolbox. Over the years, I’ve witnessed how it has steadily improved; not only in performance but also in usability and available features. It's now more practical and powerful than ever. Even when other popular tools fail, Zoho Assist has come through for me, proving to be a true lifesaver in critical moments. It’s affordable, dependable, and well-suited for both small and large-scale remote support environments. Very user-friendly: I’d say 95% of the interface is intuitive and smooth to use. Only affected when internet connection drops which in my case is due to rural network limitations, not the platform itself. Pros Zoho Assist is packed with useful features like file transfer, chat, audio, clipboard sharing, and excellent video quality. It works reliably even in rural areas with limited bandwidth, which is a gamechanger. The unattended access feature, once set up, is incredibly helpful for ongoing support tasks. I especially appreciate the responsiveness of their customer support and how easy it is to onboard new technicians once they are familiar with the interface. Cons Setting up new devices in unattended mode can be slightly confusing at first, especially when trying to organize multiple devices into teams. However, with a bit of practice, this becomes much easier and totally worth it considering the functionality it provides. Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Mainly because of cost. There's no other reason. Review Source Adil Q. CEO Textiles Used the software for: I used a free trial ### "Effortless Unattended Access: The Perfect Tool for Seamless Client Support plus its affordable" April 2, 2026 5.0 My experience has been excellent. I’ve used it primarily to maintain a long-term support relationship with a client, and it has saved us both a significant amount of time. Instead of coordinating schedules for a live session, I can perform updates and troubleshooting during off-hours. It’s a professional, cost-effective Value for money, and secure tool that has become a core part of my workflow. Pros The Unattended Access feature is a game-changer. It allows me to jump onto my client’s systems instantly without needing them to be present to accept a request. The connection is incredibly stable, and the interface is intuitive. I also appreciate the "Bulk Deployment" options and the ability to organize computers into groups, which makes managing multiple machines for a single client very efficient. Customer support is fast. Cons The file transfer speed can occasionally lag on lower-bandwidth connections compared to some high-end competitors, and the initial setup of the unattended agent on macOS requires a few extra security permission steps (though this is largely due to Apple’s OS restrictions). Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) affordability and ease of access in zoho is great Review Source Phoenix R. Admin Computer Software Used the software for: I used a free trial ### "Cat.co INC admin" April 13, 2026 5.0 over all I found it very useful and whould recomde It to any reading this and I think other then the mouse issues I think it is some of the best remot softera out there Pros I liked how it was ez to use and remote in to my laptop and PC I found it very useful and help full with my work flow it made using my computer remotey ez compared to other software and I think that this was a very good soft where Cons One thing I did not like was how when I used it the was kinda slow at times and using the mouse some times did not work and I was unable to use the computer Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Because one of my friends told me that this was a better software Review Source JUAN OSCAR R. President Broadcast Media Used the software for: Less than 6 months ### "Reliable and Secure Remote Support Solution for Our Business" February 17, 2026 5.0 Our overall experience with Zoho Assist has been very positive. We use it regularly to support clients and manage multiple systems remotely, and it has improved our operational efficiency. The connections are secure and stable, which gives us confidence when accessing sensitive systems. It has become an essential tool in our daily workflow, and it delivers good value for the price. Pros Zoho Assist has been a great addition to our business. The remote connections are secure, stable, and easy to manage. The unattended access feature works very well and has improved our efficiency. Setup was simple, and the pricing is fair for the value provided. Highly recommended for businesses needing reliable remote support. Cons The initial setup of advanced features can take some time to fully understand, but once configured, the platform runs very well. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We switched mainly because of pricing and better overall value compared to other remote support solutions. Review Source Stefan K. IT Professional, Developer Computer Software Used the software for: Less than 6 months ### "I really like Zoho Assist." January 23, 2026 5.0 The testing phase and purchase process was very straightforward. It was very easy to learn how to use and try out the product. The price for remote maintenance software for individual customers is much more realistic compared to other products. I can recommend it with a clear conscience. Pros Remote customer support is quick and easy to set up. The connection is established quickly and availability is good. Cons So far, I really like Zoho Assist and have nothing negative to report. The only thing that's a bit of a hassle is the OneAuth authentication, but perhaps it just takes some getting used to. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist The cost of the AnyDesk license is far too high for my needs. And I saw during the testing phase that Zoho Assist suits my needs. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) The cost of the TeamViewer license is far too high for my needs. Review Source RS Richard S. Founder Computer & Network Security Used the software for: 2+ years ### "Excellent for SMB's" June 18, 2026 5.0 Pros Easy to use and integration with other platforms make this an excellent choice for a small business like mine Cons Unable to change my login email address. I have recently rebranded and use a new email address. The plugin still displ;ays the old name not the new one Alternatives considered [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Reason for choosing Zoho Assist Cheaper more effective and integrative for me Review Source BH Brian H. Technology Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Reliable and Affordable Remote Support Tool for Nonprofits" June 16, 2026 5.0 Overall, Zoho Assist has been a reliable and cost-effective remote support solution for our IT team at a nonprofit organization. It simplifies remote troubleshooting significantly, allowing us to support staff across multiple locations without needing to be on-site. The tool has saved us considerable time and resources, and I would recommend it to other IT administrators, particularly those in budget-conscious organizations looking for a capable remote access platform. Pros Zoho Assist has been an excellent remote support tool for our IT team. The remote access capabilities are seamless and reliable, allowing us to quickly connect to end-user machines without any complicated setup. The unattended access feature is particularly valuable for managing servers and systems after hours. It integrates well with our existing workflow, and the web-based console means technicians don't need to install heavy software. The pricing is very reasonable, especially for a nonprofit organization, and the session recording feature is great for documentation and training purposes. Cons Occasionally, connection stability can be inconsistent on slower networks, which can be frustrating during active support sessions. The mobile app experience could use some improvement for technicians who need to provide support on the go. Additionally, some of the more advanced reporting features are locked behind higher-tier plans, and the user interface, while functional, can feel a bit cluttered at times. Customer support response times could also be faster for non-critical issues. Review Source UC Ulysses C. Coding Consultant Telecommunications Used the software for: I used a free trial ### "Zoho for begginers" May 19, 2026 4.0 Overall Verdict: A Dependable Workhorse with Exceptional Value My overall experience with Zoho Assist has been highly positive, cementing its place as a reliable, go-to tool for cloud-based remote support and unattended endpoint management. While it might not have the hyper-fluid screen-mirroring frame rates of some specialized, heavy-duty desktop applications, it more than makes up for it in sheer utility, ease of deployment, and cross-platform flexibility. For an IT professional, helpdesk agent, or managed service provider (MSP), it acts as a dependable workhorse that gets the job done without overcomplicating the workflow or draining the budget. Pros What I like most about Zoho Assist is its exceptional balance of simplicity and cross-platform flexibility at an incredibly competitive price point. For IT professionals, MSPs, or helpdesk teams, it strips away the bloated installation processes of legacy remote-support software, making on-demand troubleshooting entirely frictionless. Cons While Zoho Assist is an excellent, cost-effective tool for remote support, it isn't without its flaws. When deploying it at scale or using it for intensive troubleshooting, certain limitations and performance bottlenecks become noticeable. Review Source Steven C. Installation Tech Information Technology and Services Used the software for: I used a free trial ### "Most amazing remote software" May 5, 2026 5.0 Overall, the experience people report with Zoho Assist tends to land in the “solid but not perfect” category—it does its core job well, with a few trade-offs depending on your needs. The general feel: Most users describe it as reliable, simple, and cost-effective, especially for day-to-day remote support. Many IT teams say it becomes their “go-to” tool because it’s easy to deploy and works quickly once set up. Pros Ease of use It’s straightforward to set up and run, even for non-technical users. Starting a remote session usually just takes a link or a small download, which makes it practical for quick support situations. Unattended access A big plus is the ability to connect to devices without someone on the other end. That’s especially useful for IT teams managing servers or employee machines after hours. Cross-platform support It works across Windows, macOS, Linux, and mobile devices, so you’re not locked into one ecosystem. Browser-based access You can run sessions directly from a browser without installing heavy software, which keeps things flexible and lightweight. Cons Performance & connection issues This is probably the biggest drawback. Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions. Reconnecting after a drop can interrupt workflows Slower than competitors like TeamViewer in high-latency situations From Reddit, one user described “constant lag… remote screen so delayed it became unreadable.” Review Source Joel F. Principal Consultant Information Technology and Services Used the software for: 2+ years ### "Zoho Assist " May 7, 2026 5.0 I've used it for years and years at my previous role. Always was reliable. Sessions connected when I needed them, file transfer worked, and I rarely had to fall back to another tool. Pros I like how easy it is for the user on the other end. They just click a link, run a tiny app, and we're connected. No accounts to make, no installs to fight with. Cons Sometimes it can be hard to get the admin stuff to work at first. The unattended access setup and permissions took a few tries before everything worked the way I wanted. Review Source Mohamed I. IT Manager Aviation & Aerospace Used the software for: I used a free trial ### "Zoho Assist review " June 28, 2026 4.0 Hardware & Software Inventory Scan — automatic scan of all enrolled devices showing installed software, hardware specs, printers, and user accounts Pros Great system specially for internal IT support Ticketing & Change Request Logs — built-in ticket system, every IT action tied to a ticket, full change history for management visibility Device Monitoring — real-time health monitoring, proactive issue detection before users complain Hardware & Software Inventory Scan — automatic scan of all enrolled devices showing installed software, hardware specs, printers, and user accounts Cons The price a little high , if the price is lower it would allow us to add more licance with even highr Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: I used a free trial ### "Efficient Remote Access for Daily Operations" March 31, 2026 5.0 Zoho Assist has been a solid tool for my day-to-day operations. It’s helped me provide faster support, reduce downtime, and stay more responsive to clients. The ease of use and stability make it something I can depend on consistently. Pros Honestly, what I like most about Zoho Assist is how easy it makes everything. I can connect to a client’s computer in seconds and handle things on the spot without back-and-forth. It’s smooth, no headaches, and saves me a ton of time when I’m managing multiple dealerships. Cons One downside is that the end user still needs to download and run an executable to start the session, which can add an extra step and sometimes slow things down. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.