--- title: "Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zoho Assist the right Remote Support solution for you? Explore 1462 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-jskei0oik-g2dm.vercel.app/p/112011/Zoho-Assist/reviews/" page_type: "reviews" language: "en" --- Zoho Assist 4.7 (1462) [View alternatives](https://www.capterra.com/p/112011/Zoho-Assist/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 22nd, 2026 # Reviews of Zoho Assist Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Jason S EVP - ITFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and inventory.“ May 19, 2026 RG Raul G CEOInternet, Self-employedUsed the software for: I used a free trial. “I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet.“ February 20, 2026 OB Oliver B FinanceAccounting, 11 - 50 employeesUsed the software for: I used a free trial. “The platform provides a reliable and efficient way to deliver remote support, with stable connections and an easy-to-use interface that simplifies troubleshooting.“ June 11, 2026 Carlos R CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features.“ February 4, 2026 UC Ulysses C Coding ConsultantTelecommunications, 51 - 200 employeesUsed the software for: I used a free trial. “For IT professionals, MSPs, or helpdesk teams, it strips away the bloated installation processes of legacy remote-support software, making on-demand troubleshooting entirely frictionless.“ May 19, 2026 Ss Sathish s Sr.System AdministratorInformation Technology and Services, 51 - 200 employeesUsed the software for: I used a free trial. “Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work.“ April 27, 2026 Jerry L OwnerComputer Hardware, Self-employedUsed the software for: 6-12 months. “It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money.“ April 17, 2026 PW Paul W Operations DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail“ April 14, 2026 ## Showing most helpful reviews Showing 1-25 of 1462 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Trevor T. Director of Sales and Marketing Consumer Services Used the software for: 1-2 years ### "Other softwares don't even come close to Zoho" May 23, 2026 5.0 Overall, my experience has been a good one. I needed a program that I could jump on, send a link and access a computer remotely without needed excess drivers and other random things installing in the background, just a few buttons and I'm connected. I tried using other programs but they seem like they were made in the 80s compared to this. Pros I have a small business, and Zoho Assist helps me so much. The value for money is amazing, since I use the free account I'm able to not only connect remotely but I can have a few computers on unattended access so I can help whenever. We have multiple branches and being able to jump on and assist is a Godsend. It's so easy to use, I have people who are not computer savvy able to use it and it just works. The connection is stable, never having any connection issues at all. Cons Honestly, nothing. I don't like that it's always asking me to pay for it, but I think they finally got me today and I'm going to upgrade to the $18 plan as one pro user, and no unattended access except the free ones. Switched from [Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Chrome remote desktop was a terrible product. Review Source WW Will W. IT Wholesale Used the software for: 2+ years ### "Easy to Use, Reliable Remote Support Tool" May 26, 2026 5.0 Overall, Zoho Assist provides a dependable and user-friendly remote support solution. It strikes a good balance between simplicity and functionality, making it suitable for both IT professionals and less technical users. The platform allows quick access to remote machines, supports efficient troubleshooting, and reduces the time needed to resolve issues. It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key. Pros Zoho Assist is extremely easy to use, both for the technician and the end user. The setup process is quick, and joining a remote session is straightforward with minimal steps, which is ideal when supporting non‑technical users. The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools. Performance is reliable, with stable connections and good screen responsiveness. It also integrates well with other Zoho products, which helps streamline workflows. Cons There are very few downsides overall, but at times the interface can feel slightly basic compared to some higher-end alternatives. Some advanced features are not as intuitive to locate initially, and there can occasionally be minor latency depending on the network connection. However, these issues are relatively minor and do not impact day-to-day use. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost for team viewer has increased incredibly and no longer worth it. Review Source RG Robert G. Principal Engineer Computer & Network Security Used the software for: Less than 6 months ### "Verification Process Needs Improvement" July 2, 2026 1.0 Overall experience was not good. I would not recommend this service to my colleagues. The response times are unacceptable for a critical service like IT. Pros Once I was able to get verified the service is working great! The remote access unattended feature works as expected. Cons My client was out of support for 5 days while I waited for verification. I called daily and sent multiple email to their verification team. The verification process needs improvement there are gaps in the process which me and my client experienced. That caused the business operations to significantly slow down and impact their customers. I was also charged for those days I was unable to use the service. The chat and communication feature was no help. Review Source VR Verified Reviewer Owner Computer Hardware Used the software for: 6-12 months ### "Reliable Remote Support with Zoho Assist for Small Business" April 17, 2026 4.0 Overall, my experience with Zoho Assist has been very positive. It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations. Pros What I like most about Zoho Assist for my small business is how simple and effective it is for providing remote support to my clients. It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money. The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support. It’s a practical tool that helps me maintain a professional and efficient support experience for my clients. Cons What I dislike is that there can occasionally be minor performance hiccups or limitations depending on the client’s network connection, which can impact the smoothness of a session. Some advanced features are also locked behind higher-tier plans, which can be a consideration for a small business trying to keep costs down. While it generally works well, there are moments where it doesn’t feel as polished as some larger, more established remote support platforms. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Zoho Assist I found Zoho to be priced well and have better features. I've used it in a past role as well which was favorable to me Review Source JL Junichi L. IT Support Food Production Used the software for: Less than 6 months ### "Good review" July 6, 2026 4.0 Overall, my experience with Zoho Assist has been very positive. It is a reliable and user-friendly remote support solution that makes it easy to connect to and troubleshoot devices quickly. The platform offers useful features such as unattended access, file transfer, remote reboot, and multi-monitor support, helping IT teams resolve issues efficiently while minimizing downtime. It has become a valuable tool for providing fast and secure remote assistance. Pros What I liked most about Zoho Assist is its ease of use, reliable remote connection, and fast setup. It allows IT support teams to troubleshoot user devices quickly without requiring complex configuration. Features such as unattended access, file transfer, multi-monitor support, session recording, and reboot/reconnect make remote support efficient and secure. The web-based interface is intuitive, and the overall performance is stable, helping reduce downtime and improve support response times. Cons While Zoho Assist is a strong remote support solution, there are a few areas that could be improved. Occasionally, connection quality may decrease on slower internet connections, and some advanced features are limited to higher-tier plans. The user interface could also be more streamlined for first-time users, and file transfers can sometimes be slower when working with very large files. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Zoho Assist I chose Zoho Assist because it provides an excellent balance of features, ease of use, reliability, and cost. The setup process is simple, the remote sessions are stable, and it includes essential capabilities such as unattended access, file transfer, remote reboot, session recording, and multi-monitor support. Compared to other remote support solutions, Zoho Assist offers competitive pricing without compromising on security or functionality, making it a practical choice for our IT support needs. Review Source VR Verified Reviewer HRIS Construction Used the software for: 2+ years ### "Great Support/Remote Access Tool" May 22, 2026 5.0 Zoho Assist allows me to connect to multiple computers simultaneously. It also allows employees to remotely connect to their computers from home Pros What I like most is that it's an affordable tool that allows for multiple users to have an essential function. Cons This is more of a nitpick. As good as the service is, it doesn't run quite as smooth as a vpn/firewall setup. The savings is worth the tradeoff, though. Switched from [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/) The vpn license price was too high. We needed to provide remote access for multiple individuals at an acceptable price point. Review Source RS Richard S. Founder Computer & Network Security Used the software for: 2+ years ### "Excellent for SMB's" June 18, 2026 5.0 Pros Easy to use and integration with other platforms make this an excellent choice for a small business like mine Cons Unable to change my login email address. I have recently rebranded and use a new email address. The plugin still displ;ays the old name not the new one Alternatives considered [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Reason for choosing Zoho Assist Cheaper more effective and integrative for me Review Source JA José A. It Manager Construction Used the software for: 2+ years ### "Zoho Assist review." July 1, 2026 5.0 For $10 a month, you get an excellent remote assistance product with similar tools as much more expensive software. Easy to use, with all the features required for the job. Fast and competent support. When an issue with credential elevation arose, it was resolved immediately. Pros Good value for money. Excellent customer support. Easy to use. Connection to devices with minimal effort. Web-based interface. Chat included. No connection Issues under normal network conditions. Cons So far, chat responsiveness is the main issue. It is slow and weak at recognising non-standard characters. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Very good value for money compared with similar software. Review Source TG Tanguy G. Telecommunication and Network Technician Telecommunications Used the software for: I used a free trial ### "Review from SFT" June 22, 2026 5.0 Customer used to computer will go throught it with ease , its clear and does not look like a scam when you send your invite Pros The efficiency and rapidity to get access to a customer computer to solve his problems. and all the options here and included even in the low tier package are welcome. Cons People with bad computer or a bit old will still struggle to get to you because of the download part of the process Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Because for only the remote support any desk was too expensive Review Source SL Santiago L. TI analyst Food & Beverages Used the software for: I used a free trial ### "incredible tool" May 21, 2026 5.0 Very good. It's exactly what my IT team needed; it's robust and very reliable. Furthermore, the tools it offers make daily operations much easier. Pros the tools it provides for monitoring infrastructure and all the extra tools it provides, as well as its ease of use and file transfer capabilities. Remote assistance is also very easy and user-friendly for both the user and the technician. Cons Wake-on-LAN startup time and service startup via hub because sometimes up to 10 minutes go by and the equipment or service hasn't started, and you have to keep monitoring to make sure it turns on and starts up. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) I did not meet all the requirements of our daily operation Review Source Joel H. Director Real Estate Used the software for: 6-12 months ### "The Ease of Zoho Assist Is Phenomenal" April 15, 2026 5.0 Overall, my experience with Zoho Assist has been very positive. It is easy to use, gives solid remote access functionality, and is a practical tool for customer support when you need to troubleshoot problems quickly. It offers good value for money, especially for businesses that want a reliable remote support option without overpaying. While there may be occasional connection issues or minor bugs, the platform is strong overall and continues to improve with software updates. For day-to-day remote assistance, it has been a dependable and worthwhile tool. Pros What I liked most about Zoho Assist was how easy it is to use. It is quick to set up, simple to navigate, and makes remote access straightforward without unnecessary complexity. From a value-for-money perspective, it does the job well without feeling overpriced. It is also helpful for customer support because you can jump in quickly, see the issue firsthand, and resolve things faster than trying to talk someone through it over the phone or email. Cons What I liked least was that connection quality can sometimes depend heavily on the user's device or internet connection, leading to occasional connection issues or lag. I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools. Software updates are generally fine, but sometimes improvements to usability and stability would make the experience even better. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We were rolling our systems into one platform. Review Source VR Verified Reviewer CTO Broadcast Media Used the software for: 2+ years ### "A Reliable Remote Support Ally for Nearly a Decade" August 7, 2025 5.0 I’ve been using Zoho Assist for almost 10 years, and it has been a consistently reliable tool in my remote support toolbox. Over the years, I’ve witnessed how it has steadily improved; not only in performance but also in usability and available features. It's now more practical and powerful than ever. Even when other popular tools fail, Zoho Assist has come through for me, proving to be a true lifesaver in critical moments. It’s affordable, dependable, and well-suited for both small and large-scale remote support environments. Very user-friendly: I’d say 95% of the interface is intuitive and smooth to use. Only affected when internet connection drops which in my case is due to rural network limitations, not the platform itself. Pros Zoho Assist is packed with useful features like file transfer, chat, audio, clipboard sharing, and excellent video quality. It works reliably even in rural areas with limited bandwidth, which is a gamechanger. The unattended access feature, once set up, is incredibly helpful for ongoing support tasks. I especially appreciate the responsiveness of their customer support and how easy it is to onboard new technicians once they are familiar with the interface. Cons Setting up new devices in unattended mode can be slightly confusing at first, especially when trying to organize multiple devices into teams. However, with a bit of practice, this becomes much easier and totally worth it considering the functionality it provides. Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Mainly because of cost. There's no other reason. Review Source VR Verified Reviewer IT Manager Hospital & Health Care Used the software for: 2+ years ### "Reliable Remote Support" December 9, 2025 4.0 Zoho Assist has been a dependable tool for our IT department. We support hundreds of users across several clinics, and being able to remotely assist staff quickly is essential. Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly. The platform is stable, simple to use, and fits well into our workflow. Pros Zoho Assist has been reliable and easy to use for our internal IT team supporting multiple clinic locations. The remote connection loads quickly, even at sites with limited bandwidth, and the interface is straightforward for technicians. File transfer, multi-monitor support, and unattended access all work smoothly and help us resolve issues faster. It integrates well into our workflow and saves time during busy clinic hours. Cons Occasionally, sessions can take a moment to initialize depending on the workstation, and the browser-based launches sometimes require a refresh. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Zoho Assist Zoho Assist integrates directly with Zoho Desk, which makes launching remote sessions and managing support tickets much easier. Review Source Stefan K. IT Professional, Developer Computer Software Used the software for: Less than 6 months ### "I really like Zoho Assist." January 23, 2026 5.0 The testing phase and purchase process was very straightforward. It was very easy to learn how to use and try out the product. The price for remote maintenance software for individual customers is much more realistic compared to other products. I can recommend it with a clear conscience. Pros Remote customer support is quick and easy to set up. The connection is established quickly and availability is good. Cons So far, I really like Zoho Assist and have nothing negative to report. The only thing that's a bit of a hassle is the OneAuth authentication, but perhaps it just takes some getting used to. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist The cost of the AnyDesk license is far too high for my needs. And I saw during the testing phase that Zoho Assist suits my needs. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) The cost of the TeamViewer license is far too high for my needs. Review Source JS Jaco S. IT, BI and Dev Manager Insurance Used the software for: Less than 6 months ### "Zoho before the "NO-NO" application" October 27, 2025 5.0 I had situations where I could not upkeep an internet connection. Anydesk would keep failing and drop connection causing me to reconnect every time. Zoho helped with the situation right there after and I could keep up the connection and change the Firewall settings and allow internet to an offsite office. keeping connection on LTE WIFI and configuring LAN. it helped a ton, and I was needed to fly to the client. all of this and at the same price I paid for other software with less capability. Pros the Remote Support is simple and easy to follow. replaced our other software that only had single usage and Zoho support 2 concurrent connections. Which is very helpful When I need to be on a Server and a client at once. Cons No comment Alternatives considered [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) Reason for choosing Zoho Assist It is simple to use and easy to follow to install. I like the request support feature and the scheduling and monitoring. I can output my teams supporting sessions. and present to EXCO. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Anydesk is expensive for only one license and often disconnects leaving me to reconnect time and time again. It's resume on a session sucks. Review Source VR Verified Reviewer Senior IT Analyst Education Management Used the software for: 6-12 months ### "Zoho interaction is more than fantastic." August 28, 2025 5.0 The platform is easy to navigate, even for those with no prior tech experience. Some features enable us to access remote devices without user intervention, making things easier. Also, the customer support is fast and friendly. Pros It's intuitive and user-friendly, even for those who aren’t tech-savvy. Have an excellent unattended access that allows technicians to access remote machines without needing someone on the other end. Another benefit of the system is its value. it doesn't cost a fortune compared with other companies. Cons Have some connection issues and lag. If a user has a dual-screen setup, it doesn't always allow the remote session to be moved to the preferred screen, causing frustration for the technician. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist Price, easy to use, multiple users, and user-friendly Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) TeamViewer is too expensive and requires annual updates with an extra cost. Review Source Sandesh K. Manager IT systems and Networks Mechanical or Industrial Engineering Used the software for: I used a free trial ### "The best and fastest remote software i ever used in my 18 years of IT Experience. " March 26, 2026 5.0 Just awesome. I used it just for twise but I became fan of it. and after all its indian product really prod to be an indeian. Pros Its simplicity. No need to download anything from the admin side, just using the browser, I can do all the work. All asdmin to well designed and ease of using it. Cons No So faar. Only one concern is that my teammate didn't find the mail sent to as an invitation. I don't know the exact reason, but after copying the URL in my email, he was able to access the session. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) price and its features is better than team viewer Review Source HS Henry S. ICT Manager Security and Investigations Used the software for: Less than 6 months ### "Zoho Assist impressed me and will surely impress you." December 16, 2025 5.0 After using TeamViewer and later Anydesk for many years it was a pleasant surprise to find a feature rich, reliable, easy to use and affordable alternative in Zoho Assist. I am very happy for making the switch. Pros I love the management and control of technicians and devices they have access to. The remote access features and ease of use is another of my favourite things. Cons There is nothing about Zoho Assist that I do not like. The only thing that could be improved is the speed of file transfers. Alternatives considered [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoho Assist Firstly pricing as Zoho Assist offered a licensing model that supported our needs. A trial period was further offered and used which showcased and confirmed the impressive features. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Pricing became ridiculous and Anydesk started limiting our concurrent connections. Review Source VR Verified Reviewer Security Engineer Computer & Network Security Used the software for: Less than 6 months ### "Why waste your time or your money? Get Zoho Assist!!" February 11, 2026 5.0 I would recommend Zoho Assist above any other remote desktop / remote support software on the market!! You won't regret it! Pros It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again! The unattended remote access feature is real value for money and it saves you so much time! Users log a call and with a few clicks your connected and ready to assist them! Cons I can honestly say that I haven't found anything unlikable with Zoho Assist as yet!! This software surpassed all my expectations! Alternatives considered [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Zoho Assist Functionality, price and easy to setup and use. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Expensive licenses and connection issues. Review Source Chris R. Owner Computer & Network Security Used the software for: Less than 6 months ### "Good Remote Software" March 26, 2026 5.0 My overall experience with Zoho Assist has been extremely positive. It’s a reliable, professional-grade remote support tool that consistently delivers when I need it most. Whether I’m helping a customer troubleshoot an issue or accessing a system remotely for maintenance, the process is smooth and efficient from start to finish. What stands out is how dependable it is—connections are stable, sessions are quick to launch, and I rarely run into technical hiccups. It also presents well to customers, which is important for maintaining a professional image during support sessions. Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself. Pros Zoho Assist has been an absolute game-changer for remote support. What I liked most is how easy it is to connect to a client’s computer—no complicated setup, just a quick session link and you're in. The interface is clean and intuitive, which makes it simple to use even during high-pressure support situations. The performance is solid, with fast connections and minimal lag, even when working on more demanding tasks. I also really appreciate the unattended access feature—it allows me to manage systems without needing the customer present, which is huge for efficiency. Another standout is the reliability. Sessions stay stable, file transfers are smooth, and I’ve never had to worry about losing connection mid-job. Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless. Cons The software is good. If I did have a con it would be the fact that they nickle and dime you on the add ons. Switched from [RemotePC](https://www.capterra.com/p/173304/RemotePC/) They do not have the features That ZoHo has. Review Source VR Verified Reviewer System Administrator Staffing and Recruiting Used the software for: 2+ years ### "Easy and Reliable Remote Support Tool" December 4, 2025 5.0 Overall, my experience with Zoho Assist has been good. It’s easy to set up, simple to use, and helpful for quick remote support. Even though a few features could be improved, it gets the job done smoothly for everyday needs. Pros I liked that Zoho Assist is easy to use and connects quickly. It makes remote support smooth, and all the basic tools work reliably. Cons Sometimes the connection can be a bit slow, and a few features feel limited. Other than that, it works fine for remote support. Review Source MZ Mike Z. Owner Computer Hardware Used the software for: 2+ years ### "Good alternative over Teamviewer" May 6, 2026 5.0 Pros I prefer Zoho over Teamviewer, a North American Floridian based German company. Fast reliable connection in Canada. Cons Not as well known by my customers as Teamviewer and does not have as many options as Teamviewer remote access. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost of product and Geo political matter. Review Source HK Hosam K. Owner Computer Networking Used the software for: 6-12 months ### "Reliable Remote Support Platform for MSPs and IT Service Providers" June 3, 2026 5.0 Our overall experience with Zoho Assist has been very positive. We use it as part of our remote support workflow for Matrix Computing Technology and have successfully implemented a custom-branded support portal, unattended access, and client remote support services. The platform has proven reliable, easy to deploy, and cost-effective for supporting business clients. It provides the core features we need without the complexity and expense of some competing solutions. Pros Zoho Assist has been a reliable remote support platform for our managed IT services business. The setup was straightforward, and the custom domain and branding options allowed us to create a professional support experience for our clients. Remote sessions are stable, unattended access works well, and the client portal is easy for end users to navigate. The pricing is also very competitive compared to other remote support solutions. Cons Some advanced customization options can take time to locate, and initial branding setup required a bit of trial and error. A few administrative settings are spread across different areas of the portal, which can make configuration slightly less intuitive for new users. Review Source PP Peter P. IT Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "A refreshingly simple UI backed by rock-solid stability" June 5, 2026 5.0 My overall experience has been fantastic. Remote support can easily become stressful if the software plays up, but ZohoAssist gives me genuine peace of mind. Knowing that I can rely on a stable, smooth connection with an intuitive layout makes my workflow completely seamless... It’s a great piece of software that respects your time and doesn't overcomplicate things. Pros The two things that completely won me over are its uncluttered, simple UI and its rock-solid stability. Setting up a remote access session is incredibly straightforward for both me and my clients, there is zero steep learning curve or confusing menus to wade through. Once connected, the stability is brilliant. I haven't had to deal with random dropouts or frustrating lag, which is a massive relief when you're trying to fix a technical issue under pressure. It just works. Cons Honestly, because I'm so satisfied with its daily performance, it's hard to find a major flaw. If I had to pick something, navigating into some of the deeper, advanced admin configurations can occasionally feel a little hidden away. However, it's a minor hurdle that doesn't impact the core remote support experience at all. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Overpriced and it has connectivity issues Review Source MI Mark I. IT Tech Information Technology and Services Used the software for: 2+ years ### "Zoho has great remote computer capabilities." May 21, 2026 5.0 Overall my experience with Zoho is mostly in the remote support side, I have relied on Zoho for successfully connecting remotely to clients hundreds of times. Pros Their pricing is very good, we have found that compared to competitors Zoho's prices per technician and devices are very reasonable. Cons It is hard to identify a least liked feature, I will say that a feature I would like that I have not found to be able to do is have 2 technicians being active on 1 machine at the same time. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.