# Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho Assist the right Remote Desktop solution for you? Explore 1423 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews --- Zoho Assist 4.7 (1423) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 13th, 2026 # Reviews of Zoho Assist Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Jason S EVP - ITFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and inventory.“ May 19, 2026 RG Raul G CEOInternet, Self-employedUsed the software for: I used a free trial. “I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet.“ February 20, 2026 UC Ulysses C Coding ConsultantTelecommunications, 51 - 200 employeesUsed the software for: I used a free trial. “For IT professionals, MSPs, or helpdesk teams, it strips away the bloated installation processes of legacy remote-support software, making on-demand troubleshooting entirely frictionless.“ May 19, 2026 Carlos R CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features.“ February 4, 2026 Jerry L OwnerComputer Hardware, Self-employedUsed the software for: 6-12 months. “It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money.“ April 17, 2026 Ss Sathish s Sr.System AdministratorInformation Technology and Services, 51 - 200 employeesUsed the software for: I used a free trial. “Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work.“ April 27, 2026 Carlos R CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical.“ February 4, 2026 PW Paul W Operations DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail“ April 14, 2026 ## Showing most helpful reviews Showing 1-25 of 1423 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joel H. Director Real Estate Used the software for: 6-12 months ### "The Ease of Zoho Assist Is Phenomenal" April 15, 2026 5.0 Overall, my experience with Zoho Assist has been very positive. It is easy to use, gives solid remote access functionality, and is a practical tool for customer support when you need to troubleshoot problems quickly. It offers good value for money, especially for businesses that want a reliable remote support option without overpaying. While there may be occasional connection issues or minor bugs, the platform is strong overall and continues to improve with software updates. For day-to-day remote assistance, it has been a dependable and worthwhile tool. Pros What I liked most about Zoho Assist was how easy it is to use. It is quick to set up, simple to navigate, and makes remote access straightforward without unnecessary complexity. From a value-for-money perspective, it does the job well without feeling overpriced. It is also helpful for customer support because you can jump in quickly, see the issue firsthand, and resolve things faster than trying to talk someone through it over the phone or email. Cons What I liked least was that connection quality can sometimes depend heavily on the user's device or internet connection, leading to occasional connection issues or lag. I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools. Software updates are generally fine, but sometimes improvements to usability and stability would make the experience even better. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We were rolling our systems into one platform. Review Source VR Verified Reviewer Owner Computer Hardware Used the software for: 6-12 months ### "Reliable Remote Support with Zoho Assist for Small Business" April 17, 2026 4.0 Overall, my experience with Zoho Assist has been very positive. It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations. Pros What I like most about Zoho Assist for my small business is how simple and effective it is for providing remote support to my clients. It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money. The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support. It’s a practical tool that helps me maintain a professional and efficient support experience for my clients. Cons What I dislike is that there can occasionally be minor performance hiccups or limitations depending on the client’s network connection, which can impact the smoothness of a session. Some advanced features are also locked behind higher-tier plans, which can be a consideration for a small business trying to keep costs down. While it generally works well, there are moments where it doesn’t feel as polished as some larger, more established remote support platforms. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Zoho Assist I found Zoho to be priced well and have better features. I've used it in a past role as well which was favorable to me Review Source RG Raul G. CEO Internet Used the software for: I used a free trial ### "Well, it has the potential to be excellent, but it needs improvement." February 20, 2026 3.0 Well, it has the potential to be excellent, but it needs improvement. I hope the service improves in these areas, thereby overcoming these issues. Pros In terms of cost-effectiveness, the site offers several features at a low cost, allowing you to add multiple domains under a single subscription. Cons The experience was good in terms of cost-effectiveness. However, there are many issues in the initial steps. I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet. There are problems logging in, forcing me to keep switching between apps until it works. Basic settings are confusing to find. Switched from [Hostinger](https://www.capterra.com/p/218357/Hostinger/) ia precisar fazer várias assinaturas, aqui não preciso Review Source Roscoe H. Director of IT Government Administration Used the software for: Less than 6 months ### "It is my favourite remote access solution" March 31, 2026 5.0 love it!!!! I have used multiple applications - Bomgar, Teamviewer, Anyviewer, AnyDesk, ScreenConnect - and this one is my favourite. Bomgar is 2nd. If I was given an option to use any on my list and someone was paying for it, I would still choose Zoho. The pricing options and customizations make it a no brainer. Pros Zoho was very easy to use, and ease to install. It links with Spiceworks Help Desk which is great bc I can track tickets by device. Saves so much time being able to remote access. I usedthe option that allows me to group devices like I was used to when I used BeyondTrust Bomgar. It is a great tool without any need for customer support to guide you through setup. It also offers MFA which is a great option for users needing a secure remote access option. Lastly, value!!! It is very valuable as a government agency that has a fixed budget. I have been and will continue to recommend this product Cons The option of technician vs unattended assistance was confusing in the beginning. I had to use the trial to understand the difference. I wish it was made clearer in the pricing. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyViewer](https://www.capterra.com/p/276751/AnyViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist The main reason was how many devices Zoho allowed me to have. Secondly, the ability to place devices in groups. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Zoho works with Spiceworks. I saw it on their website and took a chance. Best decision. Review Source WW Will W. IT Wholesale Used the software for: 2+ years ### "Easy to Use, Reliable Remote Support Tool" May 26, 2026 5.0 Overall, Zoho Assist provides a dependable and user-friendly remote support solution. It strikes a good balance between simplicity and functionality, making it suitable for both IT professionals and less technical users. The platform allows quick access to remote machines, supports efficient troubleshooting, and reduces the time needed to resolve issues. It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key. Pros Zoho Assist is extremely easy to use, both for the technician and the end user. The setup process is quick, and joining a remote session is straightforward with minimal steps, which is ideal when supporting non‑technical users. The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools. Performance is reliable, with stable connections and good screen responsiveness. It also integrates well with other Zoho products, which helps streamline workflows. Cons There are very few downsides overall, but at times the interface can feel slightly basic compared to some higher-end alternatives. Some advanced features are not as intuitive to locate initially, and there can occasionally be minor latency depending on the network connection. However, these issues are relatively minor and do not impact day-to-day use. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost for team viewer has increased incredibly and no longer worth it. Review Source PW Paul W. Operations Director Information Technology and Services Used the software for: 1-2 years ### "Great product overall" April 14, 2026 5.0 Zoho Assist has become an essential part of our remote support workflow. We use it across all our clients, and it consistently delivers fast, reliable connectivity. The toolset is practical and well thought out, giving us everything we need to troubleshoot efficiently. The portal is clean, intuitive, and easy for out technicians and use. Overall, it’s a dependable remote support solution that just works. Pros Fast connectivity. Easy to use portal. Good for grouping and managing clients. Cross platform support. Price beats most others without losing features Cons Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Price and just kept on increasing and was not sustainable. Review Source Trevor T. Director of Sales and Marketing Consumer Services Used the software for: 1-2 years ### "Other softwares don't even come close to Zoho" May 23, 2026 5.0 Overall, my experience has been a good one. I needed a program that I could jump on, send a link and access a computer remotely without needed excess drivers and other random things installing in the background, just a few buttons and I'm connected. I tried using other programs but they seem like they were made in the 80s compared to this. Pros I have a small business, and Zoho Assist helps me so much. The value for money is amazing, since I use the free account I'm able to not only connect remotely but I can have a few computers on unattended access so I can help whenever. We have multiple branches and being able to jump on and assist is a Godsend. It's so easy to use, I have people who are not computer savvy able to use it and it just works. The connection is stable, never having any connection issues at all. Cons Honestly, nothing. I don't like that it's always asking me to pay for it, but I think they finally got me today and I'm going to upgrade to the $18 plan as one pro user, and no unattended access except the free ones. Switched from [Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Chrome remote desktop was a terrible product. Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: Less than 6 months ### "Pretty solid solution for small tech companies " May 7, 2026 5.0 Overall its been a great experience. I was a bit on edge with the cost for the service but its been pretty solid compared to connect wise. Pros Pretty smooth transition with branding. The remote feature is smooth on the web portal, desktop agent and iphone app. Customer support is spot on with quick response when issues are reported. Pretty simple to use once you get use to the management page. Cons Not much on the end point reporting side at this time but i imagine its in the works. I've experienced 1 bad connection issue but that was cleared up after reporting to support. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing Zoho Assist Pricing was a bit better but I am really hopeful Zoho brings in more features without impacting cost Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) never ending inflated pricing with no real improvements or benefits Review Source Phoenix R. Admin Computer Software Used the software for: I used a free trial ### "Cat.co INC admin" April 13, 2026 5.0 over all I found it very useful and whould recomde It to any reading this and I think other then the mouse issues I think it is some of the best remot softera out there Pros I liked how it was ez to use and remote in to my laptop and PC I found it very useful and help full with my work flow it made using my computer remotey ez compared to other software and I think that this was a very good soft where Cons One thing I did not like was how when I used it the was kinda slow at times and using the mouse some times did not work and I was unable to use the computer Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Because one of my friends told me that this was a better software Review Source VR Verified Reviewer HRIS Construction Used the software for: 2+ years ### "Great Support/Remote Access Tool" May 22, 2026 5.0 Zoho Assist allows me to connect to multiple computers simultaneously. It also allows employees to remotely connect to their computers from home Pros What I like most is that it's an affordable tool that allows for multiple users to have an essential function. Cons This is more of a nitpick. As good as the service is, it doesn't run quite as smooth as a vpn/firewall setup. The savings is worth the tradeoff, though. Switched from [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/) The vpn license price was too high. We needed to provide remote access for multiple individuals at an acceptable price point. Review Source Juan Carlos A. Gerente Computer Software Used the software for: 1-2 years ### "The Best Unattended Access Tool I’ve Used So Far" December 18, 2025 5.0 My experience with Zoho Assist has been excellent!. It is the unattended access solution I have liked the most among all the tools I have tried, and I have tested several different options Pros What I like most about Software Assist is its ease of use and accessibility. The platform allows me to have all the equipment I need to provide service to clearly organized and always available, which makes day-to-day operations much more efficient. Cons Sometimes it can be difficult to quickly find what I am looking for within the menus or configuration settings Alternatives considered [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) Reason for choosing Zoho Assist What I liked most was how easy it is to see and manage all the computers I need to provide service to in one place. The platform is very easy to use, and the pricing is very competitive considering the number of devices I can support. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Zoho Assist offers a better overall experience for unattended access. It is more intuitive, reliable, and provides better value for the features it offers. Review Source Maxwell P. General Partner Hospitality Used the software for: 1-2 years ### "Zoho Assist - no one else can beat it!" July 18, 2025 5.0 I have been thoroughly impressed by Zoho Assist’s seamless remote-access capabilities. From the moment I initiated my first session, I experienced lightning-fast connections and an intuitive interface that made navigating between multiple computers effortless. Whether providing IT support to colleagues across different locations or accessing critical files on a distant workstation, Zoho Assist delivered unparalleled responsiveness and stability. Its streamlined setup process meant less time troubleshooting and more time resolving issues—boosting both my productivity and overall client satisfaction. Beyond its speed, Zoho Assist offers a suite of advanced features that elevate remote collaboration to a new standard of professionalism. Secure file transfers, unattended access, and comprehensive session reporting ensure that every support interaction is not only efficient but also fully auditable. The platform’s robust encryption protocols and customizable security settings give me absolute confidence when handling sensitive data or conducting high-stakes troubleshooting. In all my years of using remote-support tools, Zoho Assist stands out for its combination of performance, reliability, and feature richness—making it an indispensable asset for any organization seeking top-tier remote access solutions. Pros \- Lightning fast computer access - Unattended Access - Technical Support Remote - Troubleshooting and Remote Assistance - Streamlined Rollout - Advanced User Controls - Similar to Bomgar - Advanced Access to Wake Up, Power On, etc.... Cons No cons at all! Even the price is affordable and over the last 2 years I have had no access issues or delays in connecting. Alternatives considered [LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)[Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Reason for choosing Zoho Assist Pricing was the largest factor, however the deciding factor was speed and features. Switched from [Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Features and usability. Our VPN at work blocked and banned Chrome Remote. Review Source VR Verified Reviewer IT Manager Hospital & Health Care Used the software for: 2+ years ### "Reliable Remote Support" December 9, 2025 4.0 Zoho Assist has been a dependable tool for our IT department. We support hundreds of users across several clinics, and being able to remotely assist staff quickly is essential. Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly. The platform is stable, simple to use, and fits well into our workflow. Pros Zoho Assist has been reliable and easy to use for our internal IT team supporting multiple clinic locations. The remote connection loads quickly, even at sites with limited bandwidth, and the interface is straightforward for technicians. File transfer, multi-monitor support, and unattended access all work smoothly and help us resolve issues faster. It integrates well into our workflow and saves time during busy clinic hours. Cons Occasionally, sessions can take a moment to initialize depending on the workstation, and the browser-based launches sometimes require a refresh. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Zoho Assist Zoho Assist integrates directly with Zoho Desk, which makes launching remote sessions and managing support tickets much easier. Review Source Norbert M. Software Engineer Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Value for Remote Support" March 24, 2026 5.0 Zoho Assist has overall been a fantastic service and we look forward to further integrating the service with our API. Pros Zoho Assist is an excellent service for our needs. The cost value is great and onboarding our team has been easy. We save time and money being able to remotely support our devices in the field. Cons Occasionally, we will experience issues with connecting to devices. Sometimes one user can connect while another in the same building will be stuck on the connection in progress screen. This is rare though. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist Our selection was made based on price, features, and compatibility with Linux. Review Source JS Jaco S. IT, BI and Dev Manager Insurance Used the software for: Less than 6 months ### "Zoho before the "NO-NO" application" October 27, 2025 5.0 I had situations where I could not upkeep an internet connection. Anydesk would keep failing and drop connection causing me to reconnect every time. Zoho helped with the situation right there after and I could keep up the connection and change the Firewall settings and allow internet to an offsite office. keeping connection on LTE WIFI and configuring LAN. it helped a ton, and I was needed to fly to the client. all of this and at the same price I paid for other software with less capability. Pros the Remote Support is simple and easy to follow. replaced our other software that only had single usage and Zoho support 2 concurrent connections. Which is very helpful When I need to be on a Server and a client at once. Cons No comment Alternatives considered [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) Reason for choosing Zoho Assist It is simple to use and easy to follow to install. I like the request support feature and the scheduling and monitoring. I can output my teams supporting sessions. and present to EXCO. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Anydesk is expensive for only one license and often disconnects leaving me to reconnect time and time again. It's resume on a session sucks. Review Source HS Henry S. ICT Manager Security and Investigations Used the software for: Less than 6 months ### "Zoho Assist impressed me and will surely impress you." December 16, 2025 5.0 After using TeamViewer and later Anydesk for many years it was a pleasant surprise to find a feature rich, reliable, easy to use and affordable alternative in Zoho Assist. I am very happy for making the switch. Pros I love the management and control of technicians and devices they have access to. The remote access features and ease of use is another of my favourite things. Cons There is nothing about Zoho Assist that I do not like. The only thing that could be improved is the speed of file transfers. Alternatives considered [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoho Assist Firstly pricing as Zoho Assist offered a licensing model that supported our needs. A trial period was further offered and used which showcased and confirmed the impressive features. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Pricing became ridiculous and Anydesk started limiting our concurrent connections. Review Source Octavio L. Security Architect Security and Investigations Used the software for: 1-2 years ### "Happy client using remote unattended access." February 17, 2026 5.0 It has been great. Smooth and dependable remote support tool with great value, though it has minor performance hiccups. Pros The ability to remote in when i need to. Easy setup, fast remote access, and reliable performance with strong security features and support. Cons Would like to have more flexibility to log in to mobile devices. Occasional connection lag, limited advanced features. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Better product with Zoho Assist and more useful. Review Source AY Aaron Y. Director of IT Facilities Services Used the software for: 2+ years ### "Top notch remote support software." April 7, 2025 5.0 Overall, I am very happy with Zoho. We started out just installing this on remote PCs for support but after seeing how easy and valuable it is, we ended up installing in our entire environment to be able to provide the quickest support and response time. The desktop agent is very lightweight and does not cause problems for our users either. We would definitely recommend Zoho Assist to anyone needing an array of reliable remote support tools. Pros Zoho assist has been a huge life saver in allowing my team to easily join sessions with our employees and get issues resolved. Unattended access has allowed for quick resolution when users may have an issue installing or can't access their email to receive a link easily. The tools built into the application are robust and the activity monitoring and history has been helpful as well. As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular issue, I can hop on and do some real time training and show them how to resolve an issue. Cons Not much. One enhancement that would be nice is the ability to see the last user signed on in the unattended portal (it just has the current user logged in now) as we occasionally have users who can't sign in. We can look up their info by PC name in our inventory so it's not a major thing but would save a little time for the team. Alternatives considered [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Zoho Assist The ease of use and the competitive pricing put it over the top in my opinion. Review Source Chris R. Owner Computer & Network Security Used the software for: Less than 6 months ### "Good Remote Software" March 26, 2026 5.0 My overall experience with Zoho Assist has been extremely positive. It’s a reliable, professional-grade remote support tool that consistently delivers when I need it most. Whether I’m helping a customer troubleshoot an issue or accessing a system remotely for maintenance, the process is smooth and efficient from start to finish. What stands out is how dependable it is—connections are stable, sessions are quick to launch, and I rarely run into technical hiccups. It also presents well to customers, which is important for maintaining a professional image during support sessions. Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself. Pros Zoho Assist has been an absolute game-changer for remote support. What I liked most is how easy it is to connect to a client’s computer—no complicated setup, just a quick session link and you're in. The interface is clean and intuitive, which makes it simple to use even during high-pressure support situations. The performance is solid, with fast connections and minimal lag, even when working on more demanding tasks. I also really appreciate the unattended access feature—it allows me to manage systems without needing the customer present, which is huge for efficiency. Another standout is the reliability. Sessions stay stable, file transfers are smooth, and I’ve never had to worry about losing connection mid-job. Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless. Cons The software is good. If I did have a con it would be the fact that they nickle and dime you on the add ons. Switched from [RemotePC](https://www.capterra.com/p/173304/RemotePC/) They do not have the features That ZoHo has. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: I used a free trial ### "Efficient Remote Access for Daily Operations" March 31, 2026 5.0 Zoho Assist has been a solid tool for my day-to-day operations. It’s helped me provide faster support, reduce downtime, and stay more responsive to clients. The ease of use and stability make it something I can depend on consistently. Pros Honestly, what I like most about Zoho Assist is how easy it makes everything. I can connect to a client’s computer in seconds and handle things on the spot without back-and-forth. It’s smooth, no headaches, and saves me a ton of time when I’m managing multiple dealerships. Cons One downside is that the end user still needs to download and run an executable to start the session, which can add an extra step and sometimes slow things down. Review Source SS Sathish S. Sr.System Administrator Information Technology and Services Used the software for: I used a free trial ### "Easy to use" April 27, 2026 5.0 My overall experience with Zoho Assist has been good. It is a reliable and easy-to-use remote support tool that helps in resolving issues quickly. The setup process is simple, and the performance is generally stable. Features like unattended access and file transfer make daily support tasks more efficient. Overall, it meets the requirements for remote troubleshooting and system management effectively. Pros I liked the ease of use and quick setup of Zoho Assist. It provides reliable remote connectivity with minimal lag, which makes troubleshooting efficient. The unattended access feature is very helpful for managing systems without user intervention. I also found the interface simple and user-friendly, and the security features give confidence while handling remote sessions. Cons At times, the remote session performance can be slightly inconsistent on low-bandwidth networks. The mobile app experience could be improved for smoother navigation and better control. Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work. Review Source MM Michael M. CIO Non-Profit Organization Management Used the software for: 1-2 years ### "Zoho Assist for affordable remote support" May 19, 2026 4.0 When work-at-home was required in 2020, we were able to quickly implement effective remote support for all users with Zoho Assist. We have definitely received value for our investment since then. Pros Zoho has provided reliable remote support at an affordable price since we migrated from primarily on-prem desktop systems to laptops in 2020 & 2021. Cons At rare intervals a workstation with Zoho Assist installed becomes inaccessible from the console - usually after sitting on a shelf of "spares" for a long time. Review Source MC Mitch C. CEO Entertainment Used the software for: 2+ years ### "Great Connection Tool" September 30, 2025 4.0 Its Been Great! Ive Used Zoho for a long time and with each update it does get faster and better. And It Still Retains the ease of use. Pros It is simple to use and simple to set up. We use is as a backup connection method and it saves us time of having to go onsite for remote access. Cons Its Laggy and sometimes it doesn't want to connect until the computer restarts. It also requires a pretty fast internet connection to look good. Review Source Cesar C. Director General Internet Used the software for: I used a free trial ### "Very good product, licensing should be simpler" February 5, 2026 4.0 Ease to use, easy to integrate in to the Zoho Ecosystem, which step by step I'am been adopting. Complements the other Zoho products offerings. Pros Mostly it's the ease and integration with our Zoho Desk which in turn is very transparently integrated with our Zoho Books. Cons Licensing should be use for remote or unattended support, indistinctively. We need not to buy two different sets of licenses. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) This is a free but hard to manage product Review Source EC Enid C. Office Manager Religious Institutions Used the software for: 1-2 years ### "Zoho Assist is a "Must Have" for the virtual office workspace." August 28, 2025 5.0 I think that Zoho Assist is a great tool, especially if you're using other Zoho products. It is a very convenient, if not essential, resource for a remote office environment like ours because of the sharing and collaboration capacity it affords members of our team who are spread across 7 states. Pros I like that the Zoho suite of products is comprehensive enough to handle various types of organizations. I also like the level of customization available. Zoho Assist is very user friendly once it is set up. Cons The customization and set up is a little intense for someone who isn't IT or technologically astute. Sometimes it feels a little like a programmer would have a more intuitive experience with the set up and "back end" features. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.