--- title: "Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zoho Assist the right Remote Support solution for you? Explore 1507 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/112011/Zoho-Assist/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Zoho Assist 4.7 (1507) [View alternatives](https://www.capterra.com/p/112011/Zoho-Assist/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Zoho Assist Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews JL Junichi L IT SupportFood Production, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The platform offers useful features such as unattended access, file transfer, remote reboot, and multi-monitor support, helping IT teams resolve issues efficiently while minimizing downtime.“ July 6, 2026 MD McCain D ITFinancial Services, 11 - 50 employeesUsed the software for: I used a free trial. “It can get a little confusing when you have a small fleet of devices, and if you haven't already gotten a system to connect a device in the web app to a physical object, it can be a bit troublesome.“ September 12, 2026 JL Junichi L IT SupportFood Production, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Features such as unattended access, file transfer, multi-monitor support, session recording, and reboot/reconnect make remote support efficient and secure.“ July 6, 2026 Ss Sathish s Sr.System AdministratorInformation Technology and Services, 51 - 200 employeesUsed the software for: I used a free trial. “Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work.“ April 27, 2026 Jason S EVP - ITFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and inventory.“ May 19, 2026 Steven C Installation TechInformation Technology and Services, 11 - 50 employeesUsed the software for: I used a free trial. “Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions.“ May 5, 2026 OB Oliver B FinanceAccounting, 11 - 50 employeesUsed the software for: I used a free trial. “The platform provides a reliable and efficient way to deliver remote support, with stable connections and an easy-to-use interface that simplifies troubleshooting.“ June 11, 2026 RG Raul G CEOInternet, Self-employedUsed the software for: I used a free trial. “I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet.“ February 20, 2026 ## Showing most helpful reviews Showing 1-25 of 1507 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Artur W. Lead Engineer Information Technology and Services Used the software for: 6-12 months ### "Reliable, feature-rich remote support tool with excellent value for money" September 7, 2026 5.0 We have been using Zoho Assist as our primary tool for remote support and unattended system maintenance. It handles both quick on-demand troubleshooting for end-users and background administration of unattended machines across different networks reliably. Connection stability is solid, session initiation is rapid, and the web interface is clean and intuitive for technicians. It drastically reduces resolution times for remote IT tasks and provides an enterprise-level feature set at an accessible price point. Pros Zoho Assist is exceptionally fast and easy to deploy. Unattended access setup takes just a couple of minutes, and connecting to client machines via on-demand sessions works seamlessly right through web browsers without requiring heavy client installations. Key features that stand out: Multi-monitor support and screen toggling: Smooth performance across multiple monitors without latency. Unattended Access: High reliability for remote server maintenance and endpoint management. Security & Compliance: Built-in UAC prompts, SSL encryption, and two-factor authentication provide complete peace of mind. Integration: Integrates effortlessly into ticketing and CRM systems for seamless technician workflows. Compared to competitors like TeamViewer or AnyDesk, Zoho Assist offers equal—if not better—stability at a fraction of the cost. Cons Large file transfers can occasionally experience slight speed throttles depending on network conditions compared to direct LAN transfers. Mobile-to-desktop session controls are functional, but the screen scaling on smaller mobile displays takes a bit of getting used to. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Substantially better pricing structure and licensing transparency without sacrificing essential features like unattended access, secure file transfer, or multi-monitor support Review Source CD Charith D. IT Infrastructure Executive Business Supplies and Equipment Used the software for: Less than 6 months ### "Convenient Solution for Everyday IT Support" September 11, 2026 4.0 Overall, my experience with Zoho Assist has been positive. It is a reliable tool for remote IT support and allows us to troubleshoot user devices without needing to be physically present. The Remote Access performance is generally good, and the software is easy for both technicians and end users to work with. Customer Support has also been helpful when assistance is required. Regular Software Updates and improvements would further enhance the product and address some of the minor issues. Pros Zoho Assist is very easy to use and provides reliable Remote Access for day-to-day IT support. The interface is straightforward, and features such as unattended access and file transfer make remote troubleshooting much easier. The Ease of Use and overall Value for Money are particularly good compared with similar remote support solutions. Cons Occasionally, there can be Connection Issues, especially when network conditions are not ideal. There are also some minor Bugs and Issues that could be improved. More advanced customization and reporting options would also be useful for larger IT teams. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist We chose Zoho Assist mainly because of its Value for Money, Ease of Use, and strong Administrative Access features. It provides the remote support capabilities we need at a reasonable cost, while the simple interface makes it easy for technicians to manage remote sessions. The administrative controls also allow us to manage users, technicians, permissions, and remote access efficiently, making it a practical choice for our IT support requirements. Review Source WS Wes S. Owner Admin Information Technology and Services Used the software for: Less than 6 months ### "Looks good but waiting to see if it actually is" October 2, 2026 2.0 Pros cost- maybe and it promises a lot of functionality. for what it is it looks like a stong competitor but i need to invest some time in actually testing it Cons have not been able to get cross paid account support working yet. would think this would be easy but nope. thats why we are still in the trial Review Source John N. Managing Partner Information Technology and Services Used the software for: I used a free trial ### "Zoho Assist trial has convinced me why so many IT solopreneurs use it " July 25, 2026 5.0 Evaluating Zoho Assist as a potential economical alternative to TeamViewer (I'm a former TeamViewer subscriber). I've moved to part-time employment as I 'ease into' retirement and continue to provide support and knowledge transfer for the engineer hired to backfill my role. Evaluating tools to support my desire to support non-profit and small business clients as a solopreneur to keep my brain active (and keep me from driving my family nuts in retirement). Had first considered AnyDesk, but discovered that their pricing now approaches that of TeamViewer. While providing similar features and functionality, Zoho Assist clearly wins the value-for-money analysis among the three for me and the features I value. I experienced no connection issues or bugs during my testing to date. I do need to research Zoho Assist client software update auto-deployment to fully understand the lift there. Pros Very pleased with the ease of use (and installation) for both technician and client. Zoho reached out to me shortly after signing up for the trial to see how it was going (appreciate the proactive approach to customer support, despite not needing to call them...yet...during my trial period). Appreciate the ability to purchase remote support subscription separate from remote access subscription, which will allow me to control costs. Cons While the initial installation of the Zoho Assist client is simple and straightforward, it is unclear whether software updates for clients are automatic or will require reinstallation/redeployment of the apps as new security and/or feature updates are released Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist Discovered AnyDesk is currently in the same ballpark as TeamViewer when evaluating subscription costs for the features I valued highly. Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Former TeamViewer customer. Evaluating Zoho Assist as a more economically viable alternative for my solopreneur endeavor. Review Source Chris R. IT Administrator Real Estate Used the software for: 2+ years ### "Great Product!" August 24, 2026 5.0 It has been a great product that allows me to remotely manage workstations for a business that I'm not physically at. Pros Easy to use and cost effective. It is probably the easiest way to log in remotely to workstations that I have found. Cons I guess maybe the only thing that I'm not fond of is that it's a little involved to get this set up correctly on Mac computers. Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) TeamViewer became cost prohibitive for the product you receive. Review Source Erik E. CEO Accounting Used the software for: 2+ years ### "Zoho Assist review" August 26, 2026 5.0 We've been using Zoho Assist for years. Never had any serious issues. Users love it and we love it as it provides a first class experience for our customers. Pros Zoho assist has exceptional possibilities when it comes to technicians privileges. When other software freezes during admin consent, reboot etc. Zoho Assist simply just work! Cons Because of the huge possibilities, you need to think about your security conserns seriously. The tool is powerful, make sure you setup appropriate limitations. Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Teamviewer was to complex and still had larger limitations. Review Source SJ Stephan J. SysAdmin Consumer Services Used the software for: 6-12 months ### "Good value with very little compromise" September 14, 2026 4.0 Pros Setup is very straight forward, especially for small teams. For features available compared to cost, it is very well priced compared to others. Cons The layout of devices dashboard could use improvement. As we continue to add more devices sorting through them becomes difficult. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Cost was the initial deciding factor. As we required more functionality we could not justify the premium for the features. Once we compared product features, the savings and workflow improvements cemented the decision to switch. Review Source RC Raja C. Microsoft Azure Cloud Administrator Information Technology and Services Used the software for: I used a free trial ### "Experience with zoho assist" October 1, 2026 4.0 Overall experience is good. It provides a reliable, low-friction experience that allows technicians to connect to remote devices instantly without requiring complex software installations on the end-user's side. While it may lack some of the advanced, high-end enterprise automation features of competitors like ConnectWise ScreenConnect, it excels at providing an intuitive, everyday remote support tool. Pros Easy to use. Easy to use dashboard. Features are good. Speed is good. The lightweight client connects quickly without complicated configurations for technicians or clients. Cons Sign out and restart functions took long time whiel we need to do with the remote system. The Zoho Assist splitted into parts like unattended and remote support. If zoho provide both combined like Team viewer it will become more successful in the industry. Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) It is made in India product. Reasonable price. Review Source MG Marin G. IT Support Technician Biotechnology Used the software for: Less than 6 months ### "Great value for money" September 23, 2026 5.0 Overall I enjoy my experience, easy to use and invite other people, setup unnatended access and very responsive Pros Amazing value for money, easy to use and very smooth. Connecting to other machines or setting up unnatended access it's very easy and straightforward. Cons In the beggining it might be a bit overwhelming to navigate trough the menu.Took me some time to actulally some of the features Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing Zoho Assist Cheapers and easier to add different tiers of users Switched from [TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Too expensive for basic features, also they have put security behind a bigger paywall Review Source Ankur G. Founder Legal Services Used the software for: Less than 6 months ### "Good alternative to Anydesk, Truecaller" August 21, 2026 5.0 happy with the software however connecting to external devices should be easier like anydesk / truecaller Pros Connection quality is very good with unattended access option for devices including mobile devices. Cons UI should be like anydesk / Truecaller when connecting to external devices should be via code. Feel that can be improved Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) pricing, with multiple users, it is expensive Review Source VR Verified Reviewer Owner Computer Hardware Used the software for: 6-12 months ### "Reliable Remote Support with Zoho Assist for Small Business" April 17, 2026 4.0 Overall, my experience with Zoho Assist has been very positive. It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations. Pros What I like most about Zoho Assist for my small business is how simple and effective it is for providing remote support to my clients. It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money. The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support. It’s a practical tool that helps me maintain a professional and efficient support experience for my clients. Cons What I dislike is that there can occasionally be minor performance hiccups or limitations depending on the client’s network connection, which can impact the smoothness of a session. Some advanced features are also locked behind higher-tier plans, which can be a consideration for a small business trying to keep costs down. While it generally works well, there are moments where it doesn’t feel as polished as some larger, more established remote support platforms. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Zoho Assist I found Zoho to be priced well and have better features. I've used it in a past role as well which was favorable to me Review Source Joel H. Director Real Estate Used the software for: 6-12 months ### "The Ease of Zoho Assist Is Phenomenal" April 15, 2026 5.0 Overall, my experience with Zoho Assist has been very positive. It is easy to use, gives solid remote access functionality, and is a practical tool for customer support when you need to troubleshoot problems quickly. It offers good value for money, especially for businesses that want a reliable remote support option without overpaying. While there may be occasional connection issues or minor bugs, the platform is strong overall and continues to improve with software updates. For day-to-day remote assistance, it has been a dependable and worthwhile tool. Pros What I liked most about Zoho Assist was how easy it is to use. It is quick to set up, simple to navigate, and makes remote access straightforward without unnecessary complexity. From a value-for-money perspective, it does the job well without feeling overpriced. It is also helpful for customer support because you can jump in quickly, see the issue firsthand, and resolve things faster than trying to talk someone through it over the phone or email. Cons What I liked least was that connection quality can sometimes depend heavily on the user's device or internet connection, leading to occasional connection issues or lag. I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools. Software updates are generally fine, but sometimes improvements to usability and stability would make the experience even better. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We were rolling our systems into one platform. Review Source Juan Carlos A. Gerente Computer Software Used the software for: 1-2 years ### "The Best Unattended Access Tool I’ve Used So Far" December 18, 2025 5.0 My experience with Zoho Assist has been excellent!. It is the unattended access solution I have liked the most among all the tools I have tried, and I have tested several different options Pros What I like most about Software Assist is its ease of use and accessibility. The platform allows me to have all the equipment I need to provide service to clearly organized and always available, which makes day-to-day operations much more efficient. Cons Sometimes it can be difficult to quickly find what I am looking for within the menus or configuration settings Alternatives considered [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) Reason for choosing Zoho Assist What I liked most was how easy it is to see and manage all the computers I need to provide service to in one place. The platform is very easy to use, and the pricing is very competitive considering the number of devices I can support. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Zoho Assist offers a better overall experience for unattended access. It is more intuitive, reliable, and provides better value for the features it offers. Review Source NP Nitin P. Manager Computer Software Used the software for: Less than 6 months ### "Zoho Assist, best Remote Support Application" December 16, 2025 5.0 I am happy as it was less than half the price I was paying to Anydesk. Yes I need to guide users but it is one time process and doesn't take long. Pros It is very fast and dont lag. I like the unattended access part. Setup was seamless and works very fast. It also maintain log and calculate total time, every time I connect to my customers. I can setup billing based on the hours I supported customers. Cons Customer needs to install Zoho assistance in order to connect. Also it asks user permission, so I need to guide user over the phone. In Anydesk, it is straight forward just tell the number and done Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoho Assist Team Viewer takes too much memory and I felt its bit slow. Also it is expensive than Zoho Assist and it doesnt have a feature to log support hours or billing to customers module. Teams is not fast and lags every time I connected. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Anydesk was very expensive and doesnt provide customer billing option. Review Source VR Verified Reviewer CTO Broadcast Media Used the software for: 2+ years ### "A Reliable Remote Support Ally for Nearly a Decade" August 7, 2025 5.0 I’ve been using Zoho Assist for almost 10 years, and it has been a consistently reliable tool in my remote support toolbox. Over the years, I’ve witnessed how it has steadily improved; not only in performance but also in usability and available features. It's now more practical and powerful than ever. Even when other popular tools fail, Zoho Assist has come through for me, proving to be a true lifesaver in critical moments. It’s affordable, dependable, and well-suited for both small and large-scale remote support environments. Very user-friendly: I’d say 95% of the interface is intuitive and smooth to use. Only affected when internet connection drops which in my case is due to rural network limitations, not the platform itself. Pros Zoho Assist is packed with useful features like file transfer, chat, audio, clipboard sharing, and excellent video quality. It works reliably even in rural areas with limited bandwidth, which is a gamechanger. The unattended access feature, once set up, is incredibly helpful for ongoing support tasks. I especially appreciate the responsiveness of their customer support and how easy it is to onboard new technicians once they are familiar with the interface. Cons Setting up new devices in unattended mode can be slightly confusing at first, especially when trying to organize multiple devices into teams. However, with a bit of practice, this becomes much easier and totally worth it considering the functionality it provides. Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Mainly because of cost. There's no other reason. Review Source Norbert M. Software Engineer Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Value for Remote Support" March 24, 2026 5.0 Zoho Assist has overall been a fantastic service and we look forward to further integrating the service with our API. Pros Zoho Assist is an excellent service for our needs. The cost value is great and onboarding our team has been easy. We save time and money being able to remotely support our devices in the field. Cons Occasionally, we will experience issues with connecting to devices. Sometimes one user can connect while another in the same building will be stuck on the connection in progress screen. This is rare though. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist Our selection was made based on price, features, and compatibility with Linux. Review Source VR Verified Reviewer HRIS Construction Used the software for: 2+ years ### "Great Support/Remote Access Tool" May 22, 2026 5.0 Zoho Assist allows me to connect to multiple computers simultaneously. It also allows employees to remotely connect to their computers from home Pros What I like most is that it's an affordable tool that allows for multiple users to have an essential function. Cons This is more of a nitpick. As good as the service is, it doesn't run quite as smooth as a vpn/firewall setup. The savings is worth the tradeoff, though. Switched from [Cisco Secure Client](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/) The vpn license price was too high. We needed to provide remote access for multiple individuals at an acceptable price point. Review Source VR Verified Reviewer Adminstrador Financial Services Used the software for: Less than 6 months ### "Trial Extension Request" July 16, 2026 5.0 Overall, Zoho Assist provides attended and unattended remote support, which is quite important for my company: chat, video, and calls. Now I want to try the Jira integration and purchase licenses for Zoho Assist. For this reason, I request an extension of the trial version, please. Pros What I liked is that it's a solution for both attended and unattended remote support. Now I want to try the Jira integration and purchase licenses for Zoho Assist. For this reason, I request an extension of the trial version, please. Cons So far, it meets all my expectations. For this reason, I request an extension of the trial version, please. Review Source Chris R. Owner Computer & Network Security Used the software for: Less than 6 months ### "Good Remote Software" March 26, 2026 5.0 My overall experience with Zoho Assist has been extremely positive. It’s a reliable, professional-grade remote support tool that consistently delivers when I need it most. Whether I’m helping a customer troubleshoot an issue or accessing a system remotely for maintenance, the process is smooth and efficient from start to finish. What stands out is how dependable it is—connections are stable, sessions are quick to launch, and I rarely run into technical hiccups. It also presents well to customers, which is important for maintaining a professional image during support sessions. Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself. Pros Zoho Assist has been an absolute game-changer for remote support. What I liked most is how easy it is to connect to a client’s computer—no complicated setup, just a quick session link and you're in. The interface is clean and intuitive, which makes it simple to use even during high-pressure support situations. The performance is solid, with fast connections and minimal lag, even when working on more demanding tasks. I also really appreciate the unattended access feature—it allows me to manage systems without needing the customer present, which is huge for efficiency. Another standout is the reliability. Sessions stay stable, file transfers are smooth, and I’ve never had to worry about losing connection mid-job. Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless. Cons The software is good. If I did have a con it would be the fact that they nickle and dime you on the add ons. Switched from [RemotePC](https://www.capterra.com/p/173304/RemotePC/) They do not have the features That ZoHo has. Review Source Jason S. EVP - IT Financial Services Used the software for: 2+ years ### "Great solution for SMBs!" May 19, 2026 5.0 Positive, very happy overall. It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and inventory. Pros Intuitive, easy to for both the tech and the remote user, and budget friendly. Connection is stable and lag free. If you are a small-medium size business, this is a great remote support tool. When partnered with Zoho Desk, management and ticketing is simple. Cons Interface could use some updating, but it is mostly a cosmetic Con. Also, it would be nice to be able to launch a session directly through Zoho Desk, along with the associated ticket times (machine interaction times). Currently, you would have to manually enter the Assist session notes and technician times into the ticket in Zoho Desk. Review Source GV Guruduth V. IT Manager Education Management Used the software for: Less than 6 months ### "Wonderful remote support product" July 1, 2026 5.0 My overall experience with Zoho Assist has been very positive. It is a reliable and user-friendly remote support solution that has helped our IT team provide quick and efficient support to end users. The platform is easy to set up, and features such as unattended access, remote troubleshooting, file transfer, and multi-platform support have significantly improved our operational efficiency. The connection quality is stable, and the security features provide confidence when accessing and managing remote devices. The interface is straightforward, making it easy for both technicians and users to navigate. Additionally, the integration with other Zoho products and the competitive pricing make it a cost-effective choice compared to similar remote support solutions. Overall, Zoho Assist has streamlined our remote support processes, reduced resolution times, and delivered excellent value for our organization. Pros Zoho Assist is easy to deploy and use, making remote support sessions quick and efficient. The unattended access feature is particularly useful for managing and troubleshooting devices without requiring the end user to be present. It offers reliable performance, strong security features, and seamless connectivity, which helps reduce downtime and improve support response times. The integration with other Zoho products and the straightforward licensing model also make it a cost-effective solution for IT support teams. Overall, it provides a user-friendly experience for both technicians and end users while delivering the essential tools needed for remote assistance and device management. Cons No particular cons we experience. If more reporting option is added if would be beneficial. Spoken with Account manager . Has been told that they will consider the same Review Source HK Hosam K. Owner Computer Networking Used the software for: 6-12 months ### "Reliable Remote Support Platform for MSPs and IT Service Providers" June 3, 2026 5.0 Our overall experience with Zoho Assist has been very positive. We use it as part of our remote support workflow for Matrix Computing Technology and have successfully implemented a custom-branded support portal, unattended access, and client remote support services. The platform has proven reliable, easy to deploy, and cost-effective for supporting business clients. It provides the core features we need without the complexity and expense of some competing solutions. Pros Zoho Assist has been a reliable remote support platform for our managed IT services business. The setup was straightforward, and the custom domain and branding options allowed us to create a professional support experience for our clients. Remote sessions are stable, unattended access works well, and the client portal is easy for end users to navigate. The pricing is also very competitive compared to other remote support solutions. Cons Some advanced customization options can take time to locate, and initial branding setup required a bit of trial and error. A few administrative settings are spread across different areas of the portal, which can make configuration slightly less intuitive for new users. Review Source Mintu B. Group Data Lead Financial Services Used the software for: Less than 6 months ### "Excellent Remote Access Tool for IT Support Teams" May 30, 2026 5.0 Our overall experience with Zoho Assist has been very positive. It has made remote troubleshooting and device management much more efficient by providing secure and reliable remote access. The platform is easy to use, offers useful features such as unattended access and file transfer, and helps resolve issues quickly. It has improved our support team's productivity while providing excellent value for the cost. Pros Zoho Assist is a reliable and user-friendly remote support tool with excellent performance and security. It makes remote troubleshooting easy through features like unattended access, file transfer, and cross-platform support. The platform is cost-effective, easy to use, and has greatly improved our support team's productivity. Highly recommended. Cons There are occasional minor delays when connecting to remote devices on slower networks, and some advanced features have a learning curve for first-time users. However, these are relatively minor issues and do not significantly impact the overall experience. Review Source Joel F. Principal Consultant Information Technology and Services Used the software for: 2+ years ### "Zoho Assist " May 7, 2026 5.0 I've used it for years and years at my previous role. Always was reliable. Sessions connected when I needed them, file transfer worked, and I rarely had to fall back to another tool. Pros I like how easy it is for the user on the other end. They just click a link, run a tiny app, and we're connected. No accounts to make, no installs to fight with. Cons Sometimes it can be hard to get the admin stuff to work at first. The unattended access setup and permissions took a few tries before everything worked the way I wanted. Review Source Ali M. Software Engineer Computer Software Used the software for: Less than 6 months ### "Reliable and Easy-to-Use Remote Support Solution" May 20, 2026 5.0 My overall experience with Zoho Assist has been positive. It is easy to set up, reliable for remote access, and works well for troubleshooting and managing devices remotely. The connection quality is generally stable, and features like unattended access, file transfer, and browser-based sessions make remote support more convenient. Pros Easy remote access and setup Stable and fast remote connection Simple and clean user interface Works well for remote support and troubleshooting Unattended access feature is very useful Cons Occasional lag or connection drops during long sessions Mobile app experience could be smoother Some advanced features are limited on lower plans Interface can feel slightly outdated in some sections File transfer speed is sometimes slow Initial setup for unattended access can be confusing Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.