# Page 10 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

---

Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 27th, 2026

# Page 10 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 226-250 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MG

MIKE G.  
Product owner  
Animation  
Used the software for: I used a free trial

### "Zoho Assist saved my week"

April 7, 2025

4.0

I had lower back pain and could not work sitted using my regular office set up. Zoho assist allowed me to work conveniently from my bed.

Pros

Easy set up and connexion. Good overall performance.

Cons

Trial period is too short which does not really allow to fully evaluate the tool.

Switched from

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

I wasn't satisfied with the constant re-login requests and the code process

Review Source

FRK

Fazlur Rehman K.  
DIRECTOR  
Arts and Crafts  
Used the software for: Less than 6 months

### "Excellent Remote Assist"

December 31, 2024

5.0

Pros

very user friendly easy to use software,

Cons

no dislikes i liked it very much no more feedbacks.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

EXPENSIVE AND OTHER THINGS WHICH SWITCH HERE.

Review Source

kC

kishalay C.  
owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Good software "

October 27, 2024

5.0

The experience is good. I am able to connect to my unattended devices without any manual intervention.

Pros

The interface is simple. Due to the web-based interface, it can be used from any browser very easily without any setup.

Cons

The remote support and unattended access plans are totally separate. it will be better if there is a combined plan.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

It is cost-effective and provides all within a web-based interface

Review Source

RL

Robert L.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Great Product"

January 26, 2025

5.0

Overall, I've used this application for years when supporting clients. It's easy to get users connected by directing them to the website to enter the support key and once I'm connected I'm able to complete my work

Pros

How easy it is to use when supporting users. I have never had any issues connecting to computers or using any of the available features.

Cons

At times I would prefer to have a desktop application instead of the web version of the application. I feel like it would probably run a little faster outside of a browser.

Review Source

SV

Sateesh V.  
Senior Technical consultant  
Information Technology and Services  
Used the software for: I used a free trial

### "Perfect Solution for Helpdesk"

December 26, 2024

5.0

Overall, Zoho Assist is widely praised for its reliability, user-friendly interface, and robust features. It serves as a comprehensive remote support and access solution that many businesses, IT support teams, and managed service providers (MSPs) rely on.

Pros

Zoho Assist is known for its user-friendly interface, making it accessible for both IT professionals and non-technical users. The process of starting a remote session is simple, with clear steps.

Cons

Integration of behalf emails from microsoft

Review Source

AC

Ariel C.  
Cibersecurity Consultant  
Telecommunications  
Used the software for: I used a free trial

### "Zoho assist review"

March 27, 2026

5.0

It's been great, at the moment it has been usefull to assist in my enterprise for some problemas the have in their computers

Pros

The facility to connect remotely and the option to elevate privileges and do some reboots not loosing the access to the machine

Cons

It would be great to have like an sftp transfer for file transfers directly to the machine you are connected.

Review Source

RV

Robert V.  
IT Manager  
Insurance  
Used the software for: 6-12 months

### "Overall a Good product"

April 3, 2025

4.0

I use Assist about once a month to connect with users computers in our small business. I think it's fairly intuitive and the users like that we can help them on the fly by connecting into their computer.

Pros

I like the easy of connecting to another users computer plus that fact if needed I can reboot the users computer without loosing connection to their system.

Cons

Maybe this exist but cannot figure it out. But to talk via the Assist connection to the user rather than calling them on a phone hurts the most.

Review Source

gM

gilberto M.  
MANAGER IT  
Civil Engineering  
Used the software for: Less than 6 months

### "excelente aplicacion"

January 7, 2025

5.0

hasta el momento estoy muy facinado con la aplicacion

Pros

es rapido y tiene todas las herramientas para trabajar en el equipo remoto

Cons

no puedo cambiarle el nombre o alias al equipo remoto

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

precio y para tener todos los servicios con el mismo proveedor

Review Source

NF

Nick F.  
Director  
Sports  
Used the software for: 1-2 years

### "Remote assistance"

November 13, 2024

5.0

Very good, using it as our company's remote assistance product

Pros

Works well without hassles, very cost effective compared to other similar products I've used

Cons

File transfers not as easy as other products

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

TeamViewer was very expensive, and a little harder to use except for file transfers

Review Source

IN

Igor N.  
Dr  
Computer & Network Security  
Used the software for: Less than 6 months

### "Zoho Assisit"

December 6, 2024

4.0

Software muito bom para acesso remoto, simples e prático! Me ajuda no dia a dia.

Pros

Praticidade no uso, tem o lado bom de nao ter de instalar nada no PC do cliente.

Cons

Nao ter como mexer no celular remoto e o app de celular nao é tao bom para o suporte remoto

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Preço elevedado da outra solução e a cada ano o preço subia mais!

Review Source

RW

Rupert W.  
Medical Doctor  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great remote access software. "

February 5, 2025

5.0

Very good. Would recommend. Support are very responsive.

Pros

Very easy to use. Very intuitive. Nice layout.

Cons

Some instructions for unattended access are unclear.

Review Source

EW

EMMANUEL W.  
Chief Technology Officer  
Computer & Network Security  
Used the software for: Less than 6 months

### "Zoho Review after 30days of use."

August 28, 2024

5.0

Pros

Zoho remote assist is very fast to connet even the remote computer is running with slow bandwith. In addition, the file transfer feature of Zoho is reliable with no transfer failures between computers. The oline and downtime feature under the admin center is highly required by any IT support person.

Cons

1\_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers. 2\_Another challenge, some computers ask for further admin approval from remote computer even the agent tool has been deployed. 3)The zoho assist app launches very slowly.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Zoho gives interface is able to provide an audit log of connections which the alternative doesn't give.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Agent deployment by Zoho is much easy compared to the other products. In addition, Zoho prices are way better.

Review Source

YA

YOGESH A.  
AMDIN  
Accounting  
Used the software for: I used a free trial

### "ZOHO EXPERIANCE "

March 13, 2025

5.0

VERY PROFESSIONAL ANS WECAN UNDERSTAND IT E=VERY WELL

Pros

THE SERVICE , HAD A VER PROFESSIONAL CONVERSATION WITH CUSTOMER SERVICE

Cons

NOTHING ITS GEART , THE PPRODUCT IS VER USER FRIENDLKY

Review Source

CH

Cassandra H.  
Executive Assitant  
Outsourcing/Offshoring  
Used the software for: I used a free trial

### "Zoho Good Review"

March 31, 2025

5.0

it was better than other remote assistance

Pros

Good stuff, no hassle for remote work. Recommended

Cons

too expensive for me, i think, not for solo

Review Source

DM

Darren M.  
owber  
Computer & Network Security  
Used the software for: Less than 6 months

### "Zoho Assist"

April 9, 2025

5.0

Pros

Zoho Assist stands out for its ease of use, making it a suitable choice for both technical and non-technical users seeking reliable remote support solutions.

Cons

unattended access - device access not clear

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Zoho Assist stands out for its ease of use, making it a suitable choice for both technical and non-technical users seeking reliable remote support solutions.

Review Source

SK

Satish K.  
Head IT  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Excellent Product"

January 7, 2025

5.0

I did not experience any issues while using it. After using Anydesk for the last couple of years, I was pleasantly surprised that the quality and performance of this product are excellent at a very affordable price

Pros

Excellent Performance Affordable Price Works on Mobile Phone also

Cons

No direct phone support for Zoho assist.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Features comparison Product Value Easy to use

Review Source

CB

Curtis B.  
President  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Great so far!"

December 14, 2024

5.0

Good so far. Still testing out thigngs.

Pros

Very Versatile and cost effective. Lots of different options.

Cons

Hard to manage all the different options.

Alternatives considered

[Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

Reason for choosing Zoho Assist

Lots of different options and the price is reasonable for a smaller business.

Review Source

BM

Brandon M.  
IT Technician  
Education Management  
Used the software for: Less than 6 months

### "Zoho Unattended Access"

March 12, 2025

5.0

Overall, our experience has been very positive. The unattended access makes providing support so much easier - as we are able to remote into systems and complete repairs and fixes whilst the end user isnt present/

Pros

How user friendly it is- it is super easy to use and very reliable

Cons

I have no complants about Zoho - it works exactly as we need it too. And enables easy remote assistance.

Review Source

jA

jihad A.  
Manager  
Computer Software  
Used the software for: I used a free trial

### "like zoho CRM system"

November 25, 2024

5.0

Pros

Speed, ease, excellent performance, reasonable prices and beautiful and attractive designs.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

I've been dealing with him for ten years before I met Zoho.

Switched from

[Workplace from Meta](https://www.capterra.com/p/168669/Workplace/)

The site and service will be closed permanently.

Review Source

MA

Matthew A.  
Business Consultant  
Construction  
Used the software for: I used a free trial

### "Successfully Setting up a remote web client"

September 24, 2024

5.0

Pros

So Far my experience with Zoho Assist has been great. I needed to connect with a client's computer and work remotely. Zoho Assist offered the best support and features to make this simple task successful. I was able to log in to the machine from the internet connection I had available. The tools and features are organized very intuitively.

Cons

The remote power-on feature did not work as smoothly as expected. This could be caused by a number of factors, however, the online video guide that I followed did not provide enough clarity to get it to work.

Review Source

JM

Jennifer M.  
Executive Administrator  
Law Practice  
Used the software for: 1-2 years

### "User-Friendly Remote Access"

March 7, 2025

5.0

positive. I have no complaints about the product.

Pros

User-friendliness. The website is easy to understand and follow.

Cons

Convincing other people to use it as they tend to be wary about someone taking over their computer

Review Source

SK

Shahrukh K.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "Good and cheap remote support tool"

November 26, 2024

4.0

it was wonderful so far using it since 2017

Pros

Good remote support tool and easy to use

Cons

remote desktop feature for mobile device i guess it doesn't allow support executive to work on smart phone by controlling their mobile devices

Review Source

MP

Melvin P.  
Tech Engineer  
Information Services  
Used the software for: I used a free trial

### "Amazing ZohoAssist product"

April 1, 2025

5.0

Pros

Ease of Remote Access and Control along with easy transfer of Files and Apps via ZohoAssist.

Cons

As of now there are no cons with the product.

Review Source

SC

Santiago C.  
Ingeniero  
Computer & Network Security  
Used the software for: I used a free trial

### "Excelente app"

December 11, 2024

5.0

Pros

Excelente Aplicacion, muy rapida y me asombro lo flexible de la asistencia

Cons

Nada que decir es practica e intuitiva, me encanta!

Review Source

MAF

Marcos Andre F.  
Analista de TI  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "Recomendação de uso do Zoho Assist"

August 13, 2024

5.0

Experiência geral é muito positiva, tem uma performance melhor que muitos softwares mais famosos, interface limpa, customizações práticas e fácil de entender, licenciamento modular e com um preço competitivo.

Pros

Facilidade de uso, organização das funções, instalação e interface limpas, sem complicações.

Cons

Não ter opção de esconder o modulo que você não quer/não adquiriu.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Devido a interface limpa e prática, ser modular, configuração simples de implantação e administração e excelente custo/beneficio.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Após vários problemas de instabilidades, descontentamento com a performance e problemas com a nova interface.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.