# Page 11 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 11 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 251-275 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NJ

Nathan J.  
MIS Manager  
Information Technology and Services  
Used the software for: I used a free trial

### "Seems better than teamviewer"

February 20, 2025

5.0

TBD Better than Teamviewer but more time is needed

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Ease of use TBD Seems Better than Teamviewer but more time is needed

Review Source

MS

Matt S.  
Ownew  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent tool for small IT consulting companies."

August 31, 2024

5.0

My experience has been great. Easy to buy, easy to use, cost effective and does exactly what is advertised. I think it's one of the most flexible out there and really has suited my needs for many years.

Pros

Cost effective, completely cross platform, ability to have adhoc service events as well as planned. Very easy to have end users install through a link or email. The main reason for me to use Zoho Assist was the flexibility for unlimited adhoc sessions. I do consulting, and not so much of routine managed services. Other tools pushed me to buy seat licenses and more than I needed. Zoho fit perfectly.

Cons

Sometimes people with aggressive ad-blockers or some content filtering tools don't like the Zoho domain, but it's easy enough to work around through a standard email link.

Review Source

DM

Devin M.  
Sys Admin  
Management Consulting  
Used the software for: 2+ years

### "Best For the price"

October 2, 2024

5.0

As not an A.I. it works great, and I have used for atleast 3 years

Pros

best for the price I could find, prices are great and the service just works

Cons

nothing stands out except for I've been trying to remote print and can't get it working

Review Source

RJ

Rob J.  
System Admin  
Education Management  
Used the software for: I used a free trial

### "ZOHO assist works"

January 13, 2025

4.0

pleasant and satisfactory. I will find the WOL feature handy when the clients PC is off.

Pros

the WOL feature is very nice to have available.

Cons

sometimes the interface seems a bit confusing but still manageable.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

cost and ease of use of this product vs teamviewer.

Review Source

GL

Gabriela L.  
IT support  
Professional Training & Coaching  
Used the software for: I used a free trial

### "IT Support"

January 6, 2025

5.0

it is excellent. My team can easily enter into the sessions

Pros

Is better than teamviewer but with a better price

Cons

it is perfect. I was looking for a tool like this one for several months.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Price and options. Zoho has more options and customizations

Review Source

EJ

Egmar J.  
Owner  
Design  
Used the software for: I used a free trial

### "Good Experience"

December 26, 2024

5.0

Pros

Everething its good in Zoho Assist, the agility, fast transfer, all

Cons

nothing really, everithing was fine with my trial

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Try new products and look if its better, also to use without install anything in my computer

Review Source

SI

Steve I.  
Technical Director  
Computer Software  
Used the software for: Less than 6 months

### "Great value for money and most all the features that you would need."

October 2, 2024

5.0

Very positive. We moved from LogMeIn rescue as this had the android and Apples support for a fraction of the cost (just over 1/4).

Pros

Has all of the features that remote support might require (including phone support) for a fraction of the price of others. Rebranding was simple too.

Cons

The page that appears after you launch a session which stays active after it launches Zoho assist app. Also I am unable to set the users name/company in advance, when starting a remote session

Switched from

[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)

LMIR was too expensive and the features offered in Zoho Assist were better

Review Source

JF

Julian F.  
Project Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excellent tool for remote support of full OS and mobile devices"

November 26, 2024

4.0

Overall a quick, cost effective tool for r more support on the fly.

Pros

Easy to set up, cost effective, easy for clients to use.

Cons

I don't like that assist and remote support are separate products.

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Zoho Assist

Cost and ease of setup were paramount. Zoho was cheaper and easier.

Review Source

DS

David S.  
Technical Manager  
Retail  
Used the software for: I used a free trial

### "Great Software"

February 11, 2025

5.0

Win as far as its gone so far, functions well.

Pros

Great piece of software, works well, offers lots of options

Cons

Complicated to set up at the start but gets there in the end.

Review Source

iG

ishwar G.  
manager  
Construction  
Used the software for: I used a free trial

### "zoho assist unattended access"

November 23, 2024

5.0

great customer care response on chat available whenever needed

Pros

user-friendly software and good customer service respose

Cons

cant rename pc's. names of the pc are as per their network names. want to rename for my reference.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

pricy software and not as many features as zoho

Review Source

VR

Verified Reviewer  
Technology Manager  
Oil & Energy  
Used the software for: 2+ years

### "Improved our support service"

December 5, 2024

5.0

Overall, Zoho Assist works well and helps us reduce our support queue.

Pros

Easy remote support via the browser and installation of the client.

Cons

The subscription offering is a little confusing.

Review Source

AC

Andrew C.  
Websedign and hosting  
Design  
Used the software for: I used a free trial

### "Perfect for a one man army."

December 4, 2024

5.0

Flawless tech support for familiy members and friends. I might buy a personal license to help out some clients here and there.

Pros

Super easy to use, feature packed. Loved the fact that i can instantly regain control even after remote reboot the client pc. Client PC initial setup is a breeze, way, way better than competitors.

Cons

I haven't found any cons yet, been using it for a month.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Fair and straightforward pricing for me, just ONE person that gives tech support once in a while shouldn't have to pay 100's

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Insane personal "one tech" pricing, I just cant afford it. Glad I found you!

Review Source

SY

Stan Y.  
Inside Sales Trainer  
Utilities  
Used the software for: Less than 6 months

### "What do you mean you're not using ZOHO ASSIST yet ? Download now"

March 20, 2025

5.0

Loved the smooth interface offered. Best-in-class

Pros

Ease-of-use very user friendly for both person offering help and receiving help

Cons

Longer trial period wanted for simple users, pro users more access rights

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Not user friendly enough. We were thinking that we need better interface

Review Source

DL

Daniel L.  
Technian  
Consumer Services  
Used the software for: Less than 6 months

### "Very good remote tool"

October 22, 2024

5.0

Very easy to use and nice pricing. Very fast to get started with the application.

Pros

Easy to install and use, i really like that you can use the application through webbrowser or a locally installed application

Cons

Nothing to be honest, maybe more functions at the minimum level

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer is to expensive and i searched for a good replacement.

Review Source

DL

Denny L.  
CTO  
Computer & Network Security  
Used the software for: I used a free trial

### "Zoho Assist for the win!!!"

March 24, 2025

5.0

Exceptional unattended remote application, makes my workload easier

Pros

The application is extremely easy to use, and the reconnection option when restarting is super!

Cons

There is very little to not like about the software

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Extremely Expensive for a startup that needs to grow.

Review Source

Neil McIntyre - Y.  
Training  
Real Estate  
Used the software for: Less than 6 months

### "Zoho Assist Excellent Tool"

January 21, 2025

5.0

It was exactly what we were looking for from Zoho Assist

Pros

Screen Sharing & Remote Access for training our staff

Cons

Nothing, We were very satisfied with Zoho Assist

Review Source

TF

Tina F.  
Marketing and Development Director, IT Coordinator  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Feature-packed and Affordable Solution"

August 12, 2024

5.0

My experience was great! I appreciate that the software is not complicated...it was very easy to get up and running and help my team.

Pros

The software is very easy to setup and use on both ends. The ability to do an instant session or schedule sessions is very helpful, particularly since a portion of our team resides in a different time zone. The deciding points for me regarding the Standard Edition were the ability to schedule sessions, screen share and document session notes. Zoho is feature-packed no matter what plan you select and is definitely affordable, which is important to me since we are a nonprofit organization.

Cons

No cons for me. This was a simple solution that helped me troubleshoot a computer issue for a fellow staff member.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Zoho Assist offered a free trial with a good amount of time for trying the software before committing to a one-year subscription and the pricing plans and features are very affordable once the trial is over.

Review Source

BE

Brian E.  
Manager  
Retail  
Used the software for: Less than 6 months

### "Reliable and User-Friendly Remote Support Solution"

March 17, 2025

5.0

It effectively meets the needs for remote assistance, with a strong feature set and user-friendly design. I would recommend it to teams looking for a reliable remote support solution.

Pros

The platform is intuitive and easy to navigate, making it accessible for users of all skill levels.

Cons

sometimes user feedback the connection cannot establish after run the za\_connect.exe

Review Source

AL

Alexandra L.  
Founder and CEO  
Computer Networking  
Used the software for: Less than 6 months

### "Security provider "

February 2, 2025

5.0

It is user-friendly interface and its aldo flexible and accessible

Pros

Zoho Asist is the best in protection and security software providers

Cons

I haven't found any poor challenges with this software

Switched from

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

It lacks some of the features compared to zoho assist

Review Source

CO

Cornelius O.  
System Administrator  
Computer & Network Security  
Used the software for: I used a free trial

### "my best review"

February 4, 2025

5.0

Perfect.

Pros

Zoho is better than other remote apps. it makes work easy for me

Cons

subscription. I wish there was no payment attached

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Zoho is better than other remote apps. it makes work easy for me

Review Source

MR

Marcos R.  
Assistente  
Leisure, Travel & Tourism  
Used the software for: I used a free trial

### "Melhor ferramenta de acesso remoto"

February 28, 2025

5.0

Muito boa, ferramenta de fácil usabilidade e simples de entender

Pros

A facilidade na instalação e a rapidez no acesso

Cons

a falta dos envios de atalhos, como por exemplo: win+E

Review Source

CG

Chintan G.  
Director IT  
Wholesale  
Used the software for: 2+ years

### "Zoho Assist beats the competition hands down (mostly)"

November 28, 2024

4.0

Great product from a wonderful company!!!

Pros

Value for money, good set of included features.

Cons

Sometimes speed is slower than expected.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/)

Reason for choosing Zoho Assist

It is fairly priced and doesnt break the bank.

Review Source

GD

German D.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excellent experience"

March 2, 2025

5.0

Pros

"Excellent experience, extremely complete tool.

Cons

An easier way to disable the auto-renewal.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

There are many limitations, and the paid version is expensive.

Review Source

NWA

Nay Win A.  
Process Improvement Specialist  
Medical Practice  
Used the software for: 6-12 months

### "Review for Zoho experience."

December 17, 2024

5.0

Very easy, very useful and effective. When I am using zoho for these period. I do not need any other remote software.

Pros

More about using Admin function not disconnecting with the users.

Cons

No Cons. Because since you can reboot, access with admin without disconnecting with the user remote session, which is more than enough.

Review Source

SYY

See Yen Y.  
IT freelancer  
Consumer Electronics  
Used the software for: Less than 6 months

### "User friendly platform"

November 4, 2024

5.0

Pros

ability to setup unattended access so that I can remotely access my device when out of office.

Cons

occasional drop in connection and would be better if cheaper package is available for lesser number of devices

Review Source

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