# Page 12 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 12 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 276-300 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NF

Nicholas F.  
System Administrator  
Government Administration  
Used the software for: 2+ years

### "Zoho saves us"

February 3, 2025

4.0

It’s been a decent product just need better technical support

Pros

Gives me the ability to remote into pc’s

Cons

Unable to remote in without being connected to network

Review Source

TT

Tyler T.  
IT Manager  
Medical Practice  
Used the software for: Less than 6 months

### "ZOHO is a great free and even better paid solution"

December 2, 2024

5.0

Over all I am very impressed with the free and paid tiers of ZOHO assist. Other than a restart here and there to get the remote access working the software has been flawless

Pros

Free product tier for occasional use is great for quick remote fixes for friends and family.

Cons

SOmetimes fails to connect or shows device offline. Requires restart at times.

Alternatives considered

[Atera](https://www.capterra.com/p/144309/Atera/)

Reason for choosing Zoho Assist

Free tier is great for quick fixes on friends and family pc's. Atera $150 per month is a little high priced for this.

Review Source

AG

Alberto G.  
IT Admin  
Financial Services  
Used the software for: Less than 6 months

### "Easy and light"

September 4, 2024

5.0

We have evaluated this for a couple weeks to replace Teamviewer and seen the huge difference the first time. Quick and very light, easy to deploy and remove.

Pros

ease of deployment and a whole lot of tools available

Cons

We just subscribed two weeks ago and the deployment is currently ongoing and so far everything is very smooth. So, none as of this moment.

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Reason for choosing Zoho Assist

cost of per devices and per technician and concurrent connections.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

First is the cost with the same required features, the added ease of deployment is a bonus

Review Source

DH

Dylan H.  
Owner  
Computer Games  
Used the software for: 6-12 months

### "Great software"

December 7, 2024

5.0

Overall, I would highly recommend zoho assist if you need a robust platform and easy to add devices.

Pros

The ease of use & flexibility of adding devices.

Cons

The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the target device is also in the US, then the network should stay within the US to improve latency.

Review Source

SK

Sathish K.  
Manager  
Airlines/Aviation  
Used the software for: I used a free trial

### "Saved the trip"

March 6, 2025

5.0

Pros

Easiness. Simple and elegant UI design that would feel

Cons

There is nothing negative about it i can think off

Review Source

RK

Rohant K.  
CEO  
Food & Beverages  
Used the software for: I used a free trial

### "Affordable Connectivity"

December 23, 2024

5.0

Its afforbdable than most players in the market. Ease of Use.

Pros

Ease of Use. I gained access to the desired workstations without much delay

Cons

None that I could have thought about. But yes, the connection was intermittently disconnected.

Review Source

TT

Tommy T.  
AV Technician  
Construction  
Used the software for: Less than 6 months

### "Simple and perfect to remotely assist clients!"

December 4, 2024

5.0

Really simple and easy to use. It does what we mainly need it to do. But we are still new to the software to unlock the rest of the features.

Pros

Easy to remote and assist clients with issues.

Cons

Depending on connectivity, the software will be very slow.

Review Source

VR

Verified Reviewer  
Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great software for value for money"

October 11, 2024

5.0

Like that it integrates with other zoho applications that I also find usefull

Pros

I have replaced it withTeamviewer and Anydesk and my clients love me more

Cons

I have not found anything that I dont like about it so far its great

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Pricing is more affordable and deployment and security

Review Source

CM

Charles M.  
Director of Technology  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Remote Access"

January 31, 2025

5.0

The overall experience using Zoho Assist is very positive.

Pros

Meets are ability to remote into devices. Pricing is very good.

Cons

Found not negatives. Product does what it says it will do

Review Source

JR

Jose R.  
NetSuite Admin  
Apparel & Fashion  
Used the software for: 1-2 years

### "Zoho Review"

January 6, 2025

5.0

Pros

How easy it was to connect to all of our companies devices.

Cons

Sometimes when in a session the screen goes blank and I have to restart the session.

Review Source

rA

ricardo A.  
director  
Information Technology and Services  
Used the software for: I used a free trial

### "lo mejor costo feneficio "

October 22, 2024

5.0

simplemente hasta el momento la mejor opcion que he encontrado en costo beneficio

Pros

costo beneficio interfase, los planes y la opcione sde despliege

Cons

solo la posibilidad en el plan de clientes desatendidos opción de menos de 10 clientes como opcion

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

por costo y por la interfase y la desintale

Review Source

RB

Robbie B.  
Personal  
Computer & Network Security  
Used the software for: I used a free trial

### "Good Product reasonably priced."

September 28, 2024

4.0

Overall Zoho Assist works as advertised with a few quirks.

Pros

Price is reasonable. Does what is says it does.

Cons

Resolution is not great, and some settings are not remembered for the next session.

Alternatives considered

[dualmon](https://www.capterra.com/p/145125/dualmon-Remote-Access/)

Reason for choosing Zoho Assist

Zohos cost was reasonable for what I needed. Simple unattended access.

Switched from

[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Too expensive for what I needed. They would no longer honor my legacy plan I had been having with them since 2015.

Review Source

DR

Daryl R.  
Regional IT  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Great option that just worked"

February 10, 2025

5.0

No nonsense approach to remote support, simple and just works as I need it to.

Pros

Admin elevation via UAC worked most of time, something that Teams can not do.

Cons

Speed could be better, but I am nit picking, its fairly good all the same.

Review Source

PM

Pedro M.  
CTO  
Computer Software  
Used the software for: Less than 6 months

### "Awesome Software"

October 28, 2024

5.0

It's a very friendly software. Better than team viewer.

Pros

Security, User Experience, Interface, and Price

Cons

Limited number of unattended servers. Very low.

Switched from

[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

Zoho is better, cheaper and safer. Best UX

Review Source

OO

Olivier O.  
TD  
Accounting  
Used the software for: I used a free trial

### "Good tool to use"

January 10, 2025

5.0

Pros

Facility of using the system. Easy to setup

Cons

Not much, everything was good, not much to say

Review Source

PB

Patrick B.  
Sole Proprietor  
Computer Hardware  
Used the software for: 2+ years

### "Great product"

August 27, 2024

5.0

Pros

The unattended access features, I believe it was called “Assist” is primarily what I used.

Cons

The UX was a little clunky initially logging into the site. I would have like it to understand what services I am subscribed to and it show those at the forefront instead of the many other apps you provide.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

My perpetual license expired and they upped the price significantly

Review Source

AH

Alex H.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Great product"

December 22, 2024

5.0

Pros

Great service. Highly recommend this for any IT workers.

Cons

Numerous emails attempting to sell you features that are unecessary

Review Source

MV

Mohamed-Ali V.  
BDM  
Computer Software  
Used the software for: Less than 6 months

### "A very good product"

October 15, 2024

5.0

A very good experience and the onboarding was very quick

Pros

Zoho assist is a very friendly and useful product, like most of Zoho solutions and products that we use since 5 years.

Cons

easy-to-use, friendly, full of useful functionnlaities

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Expensive, less functionnalities, easy deployment

Review Source

KS

Krunal S.  
IT Consultant  
Computer & Network Security  
Used the software for: 2+ years

### "Zoho Assist review from Sai TechWorld"

September 19, 2024

5.0

Very positive and support is also excellent.

Pros

User Friendly. Easy to understand. Smooth connection.

Cons

Everything looks good except the pricing is a bit high.

Review Source

CB

Colby B.  
Administrator  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Try Zoho it is worth it!"

February 25, 2025

4.0

Very happy with the product. we have tried several different ones and this has been the best for us!

Pros

Very well encrypted, very easy to use, great product for an incredible price. it does everything we need it to do and more!

Cons

The version we are using is a little jumpy (laggy) on screen, but it doesn't make it too difficult to use.

Review Source

SH

Shaner H.  
Assistant Director of Information Technology  
Higher Education  
Used the software for: Less than 6 months

### "Zoho Assist helps out with remote users"

August 28, 2024

5.0

Zoho Assist has been a valuable took for when remote users are working remotely, whether that be across town or across the country. It allows us to remotely help them control their computers so that they can continue their work.

Pros

I like that I can remote to my end users computers even when they are working remote and not hooked up to our onsite network. Users don't want to always bring their computers to IT to get things fixed and it isn't always feasible for them to do so. This allows users the flexibility to get their computers fixed where they are and on their time.

Cons

On some computers, the users need administrative rights to install the software, which we can't provide them.

Review Source

MT

Matt T.  
Technical Director  
Computer Networking  
Used the software for: I used a free trial

### "Zoho Assist, after 1 week"

February 13, 2025

4.0

I would recommend the product, the experience has been easy.

Pros

Quick, easy to use and good value. My technicians needed a product that would allow remote access to customers with Windows and Macs as well as allowing file transfers, this hit the mark.

Cons

File transfer may not be as fast as others (although may have been poor internet connection)

Review Source

ML

Michele L.  
Administrative  
Accounting  
Used the software for: I used a free trial

### "well done remote software"

January 7, 2025

4.0

Pros

I have been very pleased with the software. I can easily access the remote computer, and the connection is stable. It's very easy to use.

Cons

Nothing using ZOho war very easy and i haven't any problema

Review Source

RM

Ryan M.  
Remote support technician  
Investment Management  
Used the software for: Less than 6 months

### "Amazing tech cant go wrong with this!"

October 10, 2024

5.0

Great new remote application that will make assisting clients a breeze

Pros

Ease of use, user friendly on tech and client side

Cons

No cons so far, will still test it out a bit more, but extremely happy so far

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

It did not fulfill the requirements , was slow and dated

Review Source

SH

Sterling H.  
Admin  
Computer Hardware  
Used the software for: 2+ years

### "Easy to use"

January 31, 2025

5.0

Pros

Best on the go remote desktop solution. Very easy to use and navigate

Cons

There are not many cons to this application. Its very straight forward

Review Source

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