# Page 13 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 13 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 301-325 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
IT Support  
Capital Markets  
Used the software for: I used a free trial

### "Zoho FTW!!!!!!!"

January 15, 2025

5.0

Zoho Assist is a great product that makes remote assistance a breeze. I love it so far!

Pros

Very user friendly and easy to use, along with a lot of useful features.

Cons

Can't think of any cons at this time. Zoho is an overall great product thus far.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer licensing was increased by an astronomical amount.

Review Source

mA

maria A.  
CEO  
Chemicals  
Used the software for: I used a free trial

### "remote access"

February 21, 2025

5.0

very good. I recommend it. At first was difficult to understand how it worked. I saw some tutorials that help me to move on. I am no technical person I just need work in my remote computer

Pros

I am going to buy it it work very well for remote access

Cons

there isn't connection interruptions. The connection is fast

Review Source

JA

Joe A.  
Information Technology  
Information Services  
Used the software for: 2+ years

### "A Great Backup Remote Support Software"

November 27, 2024

4.0

Overall, I have appreciated having Zoho Assist, and see it as a great option, especially for a backup remote control software to compliment your RMM.

Pros

During my usage of Zoho Assist, I enjoy the ability to elevate the session to a admin session, and the ease of sending session links to users.

Cons

Sometimes, the admin session elevation can have issues, requiring you to try a few times.

Review Source

AF

Adel F.  
CTO  
Information Technology and Services  
Used the software for: 2+ years

### "Just simple easy to use support software"

July 5, 2024

5.0

Using Zoho Assist has been a transformative experience for our IT support operations. managing and troubleshooting IT issues remotely is crucial for our business continuity. Zoho Assist has consistently delivered in this regard.

Pros

I have been using Zoho Assist for several months now, and I can confidently say it has significantly streamlined our remote support operations. As a CTO for a large retail client base, managing IT issues across multiple locations can be quite challenging. Zoho Assist has been a game-changer in this regard.

Cons

While Zoho Assist is highly efficient and user-friendly, the only drawback we've encountered is the occasional latency during remote sessions. Although rare, these instances can slightly hinder the speed of troubleshooting. However, this minor issue doesn't overshadow the overall reliability and effectiveness of the platform

Alternatives considered

[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Ease of use, functionality and price

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Predominantly based on price and feature requirements of which Zoho provided more for lower total cost of ownership

Review Source

AR

Austin R.  
Owner  
Computer & Network Security  
Used the software for: I used a free trial

### "Good but has some bugs"

December 2, 2024

4.0

Overall very good on desktop but needs some work on mobile. As a owner operator being able to help people from my phone is very important to me.

Pros

Works well on desktop Easy to Email a link and get access quickly

Cons

Had issues with mobile app not working well when connecting to customer PC

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)

Reason for choosing Zoho Assist

Cost was the main factor. The minimum start up cost was also really low.

Review Source

JD

John D.  
Director  
Program Development  
Used the software for: I used a free trial

### "Zoho Assist"

December 19, 2024

5.0

It's really good and fast. I was able to connect and control a remote machine within minutes the first time I used it. That's quite suprizing

Pros

Remote connectivity. I really need to support and connect to a multiple number of remote machines or PC's and this tool allows me to do exactly that.

Cons

sometimes difficult to navigate. The signin and authentication process gave me the run-around at first. I was able to figure this out and now we are golden.

Switched from

[Citrix Workspace](https://www.capterra.com/p/220624/Citrix-Workspace/)

It's very combersome. Uses tons of memory and often just doesn't work

Review Source

MP

Michael P.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent Remote Support Software"

August 2, 2024

5.0

Pros

It's very easy to get started, quick to deploy on both Windows and Mac.

Cons

Sometimes the web version can be buggy and you have to rejoin sessions.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamveiwere was too expensive and i didnt like their sales tactics.

Review Source

KR

Kajeevan R.  
Tech Support Analyst  
Computer Networking  
Used the software for: I used a free trial

### "Product Review"

January 14, 2025

5.0

Nice Product to use and easy to navigate

Review Source

AS

Anders S.  
Systems Engineer  
Oil & Energy  
Used the software for: Less than 6 months

### "Zoho Assist Unattended"

March 28, 2025

4.0

Pros

Zoho Assist has so far been very easy to use and the support team has been very helpful.

Cons

Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins.

Review Source

JA

Julie A.  
Owner  
Accounting  
Used the software for: 1-2 years

### "Glad to Have It!"

December 13, 2024

5.0

I have thoroughly enjoyed using Zoho Assist to work with clients and plan to use the program for years to come.

Pros

The ability to work with clients to update their books remotely. It has saved a lot of time and effort.

Cons

The program will occasionally lag, but it is a minor issue.

Review Source

PDH

Pablo David H.  
Encargado de Infraestructura  
Information Technology and Services  
Used the software for: I used a free trial

### "Zoho Assist"

September 25, 2024

5.0

En modo prueba, todo ha funcionado muy bien hasta el momento.

Pros

Es una herramienta muy completa, desde poder grabar las sesiones de soporte hasta poder obtener toda la información de los dispositivos.

Cons

El costo adicional por técnico, creo que es un poco elevado.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Por el costo elevado que tiene el producto.

Review Source

AC

Aaron C.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Hands down easiest remote assist in unattended mode. On-demand is great for tech savvy customers too!"

August 3, 2024

5.0

Have been using the product for 8 years without incident. I have agents that have been installed and active for years now and it's a very small file and low system performance impact.

Pros

It just works. It's super easy to use and easy to install and get active. I use both the unattended and the on-demand with great success.

Cons

I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the assist app gets flagged and auto-deleted, so then I have to explain to customers how to select the "keep anyway" thing.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Reason for choosing Zoho Assist

Price and ease of use were so much better with Zoho.

Review Source

AV

Arjun V.  
Dev  
Computer Software  
Used the software for: I used a free trial

### "Great Product for Remote Support"

November 19, 2025

5.0

Pros

easy to use however it is browser centric, If you can provide download desktop icon to directly open the session would be great option

Cons

easy integeration with google account

Review Source

GB

George B.  
Consultant  
Computer Software  
Used the software for: Less than 6 months

### "Zoho Assist Review"

October 6, 2024

5.0

Pros

Tracking time, History, connection with third party programs

Cons

i dont think we have any cons for zoho assist. Maybe the price per technician

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

because of the pricing and the tools zoho have

Review Source

JB

John B.  
CIO  
Construction  
Used the software for: I used a free trial

### "Zoho Assist for small business IT support"

August 15, 2024

5.0

Zoho Assist is a great fit for the IT support needs of a small business. With most of our employees working remote, it allows a small IT staff to work remote with the user on the system or set up for unattended access if the user is not available. Gives quick access to many of the commonly used utilities. Definitely recommend it.

Pros

Zoho Assist is a great fit for the IT support needs of a small business. With most of our employees working remote, it allows a small IT staff to work remote with the user on the system or set up for unattended access if the user is not available. Gives quick access to many of the commonly used utilities. Definitely recommend it.

Cons

Only been using Zoho Assist for a short time. Have not required support or run across anything negative yet. Will update if that changes.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Total cost of purchased product and features

Review Source

VK

Vijay K.  
Manager  
Legal Services  
Used the software for: I used a free trial

### "Awesome Application for Remote Support"

September 25, 2024

5.0

Excellent tool for Remote Assist, It's inbuilt tools make it easy to operate system.

Pros

It's feature are awesome like unattended access, technician don't need customer authorization for anything to diagnose any of the tool or customer don't have to do anything to give system on remote. It's inbuilt tools make it great experience

Cons

Not found any issue with Zoho, everything works very easy.

Review Source

JL

Jorg L.  
Head of IT  
Hospitality  
Used the software for: Less than 6 months

### "Easy to use and cost effective unattended access."

September 3, 2024

5.0

Pros

Ease of use and cost. Remote tools like task manager\\cmd are very helpful.

Cons

It was a bit of a process to install\\reinstall through Intune.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

Reason for choosing Zoho Assist

Features and cost played a part but also looking at implementing other Zoho integrated products.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost and added features in the pro version.

Review Source

KL

Kumar L.  
Helpdesk Manager  
Computer & Network Security  
Used the software for: I used a free trial

### "Helpdesk Manager "

January 13, 2025

4.0

Pros

Easy to use and remote support and licencing model.

Cons

i dont have any major con's, its looks good.

Review Source

PC

Pedro C.  
Owner  
Computer & Network Security  
Used the software for: 1-2 years

### "Great Software"

August 27, 2024

5.0

I was looking for a remote reliable company

Pros

Friendly use, I can have all different clients to help remote

Cons

No complaints about it always a great remote

Review Source

MP

Michal P.  
Product manager  
Wholesale  
Used the software for: Less than 6 months

### "Zoho assist experience"

March 24, 2025

5.0

Much more better than teamviewer, works fine even in the other hemisphere :)

Pros

Works without interruptions and delays during work

Cons

Complicated explanation between different paid plans

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Better price and better possibilities withour problems

Review Source

JM

Jennifer M.  
It Manager  
Construction  
Used the software for: 2+ years

### "Love this product!"

August 1, 2024

5.0

We have been using Zoho Assist for years. It is very useful when offering computer support to our employees and the cost is affordable for small businesses. Zoho Assist has been very useful for our business!

Pros

Ease of use and pricing are what we like most about Zoho Assist.

Cons

There's occasionally connection issues with apple computers.

Review Source

wE

william E.  
Owner  
Information Technology and Services  
Used the software for: I used a free trial

### "Great product"

December 26, 2024

5.0

Pros

Granular controls easy to setup

Cons

pricing tiers could have been easier to understand

Review Source

NC

Nuno C.  
Director  
Facilities Services  
Used the software for: Less than 6 months

### "The rational change for Zoho Assist"

September 3, 2024

5.0

Easy to subscribe and intuitive to setup

Pros

Onboarding without loosing features, besides has more features than Teamviewer

Cons

Nothing that I didn't deslique so far, all good

Alternatives considered

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

Reason for choosing Zoho Assist

Pricing and functionalities met out business requirements

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Pricing and functionalities met out business requirements

Review Source

JS

Jeremy S.  
IT Manager  
Consumer Services  
Used the software for: 1-2 years

### "Recommend product"

February 7, 2025

5.0

Great, easy to use tool would recommend to other considering a functional remote support tool.

Pros

Ease of use of this product makes it a joy to use.

Cons

I don't have any cons to discuss at this time.

Review Source

TP

Tim P.  
IT Manager  
Information Services  
Used the software for: 6-12 months

### "Best valued remote support product"

August 1, 2024

5.0

At first, I was using the email invite method and that did not work for my clients. Email delays and the invite being detected as junk or spam made the process not acceptable. When I switched to have the client visit the custom join URL to enter the session ID made the process much smoother and quicker. The session is smooth with little to no hesitation and colors and image quality is acceptable for remote support. This product is very good, and the price makes it even better. I highly recommend this product.

Pros

The value of this products is very good. Using the specific join URL is the easiest way to connect. Performance is good and image quality is good.

Cons

When using Assist for a tablet or smart phone is difficult with all the approvals needed before able to connect. It would be nice if there is a minimum permission approval and later the ability to elevate permissions if needed. I think most connection require a minimum of permissions.

Alternatives considered

[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Reason for choosing Zoho Assist

This product is simpler to use and is more cost effective.

Review Source

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