# Page 14 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 14 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 326-350 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SW

Scott W.  
Technician  
Computer & Network Security  
Used the software for: 1-2 years

### "Zoho assist review"

August 27, 2024

5.0

Overall it is good software with lots of features.

Pros

Multi monitor support and file transfers

Cons

Adding additional techs and managing different accounts.

Switched from

[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

The number of pc’s that you could do the unattended access

Review Source

EA

Ezar A.  
Department Head  
Oil & Energy  
Used the software for: Less than 6 months

### "What a pleasure !"

August 28, 2024

4.0

Very trouble free, cost effective and stable. No complaints at all. Will be my go to remote access software for as long as they keep up this level of delivery.

Pros

Very easy setup and un-attended remote access, connection is smooth not jerky at all and very stable. Been using remote access for some time and have never had a connection drop. The after sales support is always there and they keep in touch, not that you need the support as everything does what it should, but peace of mind is always pleasant.

Cons

Would be nice for small users to only have to pay for the amount of remote computers that they need - not the minimum as per paid packages.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

They are very expensive and did not offer the value for money service that you get with Zoho

Review Source

GH

Graham H.  
Head of IT  
Mining & Metals  
Used the software for: 2+ years

### "Unattended Access supporting remote areas"

July 12, 2024

5.0

Pros

Unattended access is a great tool for allowing my team to support all the users that we have across multiple remote areas. The ability to run in an elevated mode allows us to update software for our users and there are tools in the background that allow us to run powershell or cmd shell without interrupting users.

Cons

File transfer can be quite slow some times and the interface is a little clunky, but works overall when needed.

Switched from

[TeamViewer Frontline](https://www.capterra.com/p/10018835/TeamViewer-Frontline/)

Cost of the licensing and lack of security.

Review Source

MH

Monirul H.  
IT Manager  
Commercial Real Estate  
Used the software for: 2+ years

### "Great software with improvements that can be made"

August 1, 2024

4.0

Great software for quick support. Has all the needed tools for a support admin. Can add more useful features.

Pros

Quick & Easy to use. Can organize, save, take notes, have video and audio communications.

Cons

Rare Connection issues. Unable to edit/move objects unless under org tab.

Alternatives considered

[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

Reason for choosing Zoho Assist

We work with other Zoho Product that best fit our business needs.

Review Source

IJ

Idoko J.  
Chief technology officer  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Good zoho equity "

September 26, 2024

5.0

Fascinating deep insights nfor equity finance

Pros

Time is not is not going to the next withdrawal

Cons

Time schedule to back to work on the road to riyaz

Review Source

JM

Jason M.  
Director of IT  
Government Administration  
Used the software for: I used a free trial

### "user friendly remote support"

April 3, 2025

5.0

Pros

Very user friendly, my clients loved it.

Cons

that I had to pay, but its worth it. I recommend it.

Review Source

RC

Roberto C.  
CEO  
Computer & Network Security  
Used the software for: 2+ years

### "One Stop Shop"

July 29, 2024

5.0

They are a superb business with a huge platform. I have integrated everything from zoho assist to CRM to desk and all of workspace. The functionalities are seemless and I have yet to experience a glitch in the software.

Pros

How convenient/easy it was to setup and implement. I was able to get my business moving quickly and professionally with little to no infrastructure.

Cons

The cost difference to add additional techs could offer better discounts

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)

Ability to remote in from my phone was so much quicker. When I am traveling this helps tremendously

Review Source

IF

Ivan F.  
Logistics coordinator  
Import and Export  
Used the software for: Less than 6 months

### "Amazing compared to others"

August 30, 2024

5.0

Wonderful, I stopped the use of other platforms to connect my pc

Pros

I can connetc to my pc and use all of the displays at the same time, also it is not disconnecting every 30 minutes like others

Cons

I do not like the transition between displays sometimes is kind of slow

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Zoho is easy to use and it is not disconnecting every time

Review Source

LB

Luis B.  
CEO  
Information Technology and Services  
Used the software for: 6-12 months

### "ultimate remote assistance tool"

July 31, 2024

5.0

Since we tried it for the first time we have never used another remote assistance software, it has made our work easier and its integration with Zoho Desk has made it even easier.

Pros

Ease of use and deployment, good price compared to other alternatives.

Cons

I have not missed anything, I have used Assist on a daily basis without any problems.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/)

Reason for choosing Zoho Assist

For its simple interface, the low price, available tools.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/)

For its simple interface, the low price, available tools.

Review Source

CE

Connor E.  
IT Admin  
Construction  
Used the software for: Less than 6 months

### "Zoho Assist: The Price to Functionality Leader in Remote Viewing"

August 30, 2024

4.0

Pros

The cost to functionality is incredible. Beats out all the other remote support options I tried on this metric

Cons

The copy and pasting of files is quite confusing and difficult.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

We switched due to cost of the teamviewer being too high.

Review Source

RZ

Ricardo Z.  
Support Manager  
Computer & Network Security  
Used the software for: 2+ years

### "Zoho is a great Tool"

June 24, 2024

5.0

Support - GREAT. Always answer within minutes. The tool - Great and easy to use.

Pros

The ability to provide remote support to users without having to pay a huge price.

Cons

nothing so far. The software is simple and easy to use

Reason for choosing Zoho Assist

great tools and we use the ticketing software.

Switched from

[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)

The software was expensive compared to zoho assist. We also use the ticketing service now software at the time of the switch

Review Source

MJ

Majji J.  
Student  
Education Management  
Used the software for: I used a free trial

### "Zoho Assist review"

December 7, 2024

5.0

My overall experience was super satisfactory

Pros

I like how easily we can access the system and also the user friendly interface

Cons

There are no much cons. Sometimes the screen stucks thats the only one I found

Review Source

BB

Brian B.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Zoho Assist to connect with your customer"

August 1, 2024

5.0

The ease of use for customers to join a session makes this an excellent choice.

Pros

Zoho Assist is easy to use and distribute. I appreciate the flexibility in sharing an invite link via email or text.

Cons

Zoho Assist can be a bit of a resource hog and is sometimes a tad laggy.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Pricing is significantly better for Zoho Assist.

Review Source

DC

Deneen C.  
Owner  
Computer & Network Security  
Used the software for: 1-2 years

### "Zoho Assist is great"

August 29, 2024

5.0

My experience has been great. It has always worked even when clients have a slow internet connection

Pros

Pretty easy for my clients to setup so I could log in and assist them. Also like that it keeps track of clients

Cons

There really isn't anything I did not like.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer got very expensive. I looked at zoho assist and it was a much better price

Review Source

PA

Phil A.  
IT Director  
Broadcast Media  
Used the software for: 6-12 months

### "Zoho Assist is Great"

September 26, 2024

4.0

Pros

Never usually has problems and support is great.

Cons

Sometimes there are connection problems with updating and not having the correct version which can slow what we are working on in the moment

Review Source

CC

CESAR C.  
ING CIVIL  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "ASISTEN ZOHO"

September 16, 2024

5.0

PUEDO LLEVAR EL SOPORTE A OTRO NIVEL, ESTOY EN ETAPA DE APRENDIZAJE

Pros

ES MUY INTUITIBO Y VERSATIL PARA SU MANEJO

Cons

VA MEJORANTO SUS MEJORAR CON LA CONEXION ENTRE APLICATIVOS

Alternatives considered

[Odoo](https://www.capterra.com/p/135618/Odoo/)

Reason for choosing Zoho Assist

por que es mas avanzado en este momento pero su costo es mayor

Review Source

FJ

Fernando J.  
Support IT  
Computer Hardware  
Used the software for: Less than 6 months

### "Great Remote PC Plataform!"

November 26, 2024

5.0

It has been a great experience testing the platform and functionalities

Pros

Easy to use platform, self service portal and a nice way to share meeting with customer

Cons

None, maybe having a top most used microservices in the Dashboard would be fantastic

Review Source

JK

Jemin K.  
Automation and AI Engineer  
Chemicals  
Used the software for: 6-12 months

### "Easy to use and Flexible"

August 1, 2024

5.0

Good and impressive, I would say it's robust solution as compared to other market competitors.

Pros

Features are out of the box, Better pricing.

Cons

Device identification with their name, Need to add Alias name feature.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/)

Offered features are relatively convenient.

Review Source

PP

Priyesh P.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to use remote support "

August 1, 2024

5.0

Have used it to support my family and friends and a few clients. The product works great and as advertised.

Pros

A great application for remotely supporting friends, family and clients.

Cons

Needs to have a tool where clients can request help or a lightweight application for one-time support sessions or to be able to remote into a mobile device.

Review Source

BN

Brian N.  
Owner  
Hospital & Health Care  
Used the software for: I used a free trial

### "Review of Zoho"

October 28, 2024

5.0

Pros

Very easy to use and was smooth overall.

Cons

Increase in latency speed would be nice but the lag was minimal

Review Source

JB

Julian B.  
IT Consultant  
Information Technology and Services  
Used the software for: 1-2 years

### "A Fabulous Remote Access & Support Solution"

June 18, 2024

5.0

The software and the ease with which I can use it to provide multiple services to my clients means I have had a very positive experience using Zoho Assist and recently renewed my annual subscription as a result.

Pros

Ease of setup, ease of implementation, ease of use, quick and smooth connections, boosts client confidence, allows multiple clients to be serviced remotely thus saving on travel.

Cons

Thus far (just over 1 year in) I have not experienced a single downside to Zoho Assist.

Reason for choosing Zoho Assist

Price, ease of use, available options and ease of installation for my clients.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Because I was very impressed with Zoho SalesIQ which I have been using for a long time in addition to having several clients adopt it too.

Review Source

AB

Asya B.  
CEO  
Environmental Services  
Used the software for: 1-2 years

### "Helped our business go remote!"

August 6, 2024

5.0

Really appreciate you bringing the tool to market and at a freemium subscription for us little guys too :) Thanks again, from Water Worx, in Red Deer, AB Canada.

Pros

Thank you to the founders and team at Zoho! Zoho Assist helped me and my small brick and mortar business to operate remotely, anywhere in the world at no cost. We have an on premises software that would have otherwise cost thousands annually to move to the cloud. Never had any bug or glitch, would buy the "big guns" if we scale our business!

Cons

Nothing, its been a great tool and service!

Review Source

MB

Mike B.  
Head of Product Ops  
Music  
Used the software for: 6-12 months

### "Solid remote support"

September 4, 2024

4.0

Pretty good, straightforward tool for remote support

Pros

Easy to use and allows you to do everything you need when supporting remotely. Very straightforward to set up sessions with users, although standard issues with MacOS needing the end user to give screen share permissions etc first.

Cons

Hard to administer; the menus can be quite confusing around licensing

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

It is cheaper than the others on offer and does what we need

Review Source

RR

Ron R.  
COO  
Consumer Goods  
Used the software for: I used a free trial

### "review of Zoho "

December 31, 2024

5.0

Pros

Very simple, well put together and easy to use

Review Source

DK

Dan K.  
Owner  
Law Practice  
Used the software for: I used a free trial

### "Good product!"

April 16, 2025

5.0

Generally, I am happy and believe its a good tool and I am using it occasionally now

Pros

The ability to access another computer without any obstacles

Cons

Subscription based, whereas free alternatives exist (google e.g)

Review Source

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