# Page 15 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 15 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 351-375 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Jan H.  
Boss  
Accounting  
Used the software for: I used a free trial

### "Zoho assist"

December 18, 2024

4.0

Customer support was very helpful and sent me an apk file

Pros

Remote support for mobile devices on mobile machines

Cons

Remote access did not work on mobile devices without app store

Review Source

NB

Nanette B.  
Owner  
Retail  
Used the software for: I used a free trial

### "Zoho Assist - Great Product!"

June 6, 2024

5.0

Everything has been great. Support has been wonderful and it is very easy to connect and use. I'm very happy and will definitely be purchasing a monthly subscription.

Pros

I liked how easy it was to connect to a remote computer using Zoho Assist and that I don't require a password on the remote computer to access remotely. This was required by a previous program I had used and it was awful because if there was a disconnect the password would reset and I couldn't access remotely.

Cons

Nothing so far. I haven't had any issues that make me dislike the program.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Zoho Assist was my choice because the free version was very simple to use which I expect will continue with the paid subscription. I also appreciate the reasonable price point for a monthly subscription.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

I found TeamViewer to be complicated to use and as mentioned if there was an interruption to the remote computer I couldn't access my computer without going into the office to obtain the password. It was very frustrating. I should say that TeamViewer was the free version and I'm making the assumption that the subscribed version would be similar to the free version.

Review Source

AG

Andrew G.  
Agent  
Insurance  
Used the software for: Less than 6 months

### "I'm SO Happy!"

September 13, 2024

5.0

Will be using on multiple occasions-buy now!

Pros

\[sensitive content hidden\] She was awesome and this solved so many problems for me!

Cons

Nothing at all could not ask for a better product.

Review Source

PC

Phil C.  
Network Manager  
Education Management  
Used the software for: 2+ years

### "Competitively priced and easy to use!"

August 1, 2024

4.0

Overall zoho has been a welcomed change from our prior remote tools. Pricing is fair and the interface is very intuitive. Our helpdesk has never complained about remote access issue and have been happy with it.

Pros

Ease of access to devices and ability to run remote tools.

Cons

The process of removing old devices is very cumbersome. There is no way to mass delete devices. It is very slow when you have to manually select and delete 50-100 devices at a time.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

The features and pricing with zoho were better.

Review Source

JE

Jadson E.  
Contador  
Accounting  
Used the software for: I used a free trial

### "ZOHO - THE BEST"

April 7, 2025

5.0

experiencia otima, foi tudo muito simples

Pros

tudo, é muito fácil de usar, eu não tive dificuldades

Cons

não há como dizer o que não gostei, pois eu gostei de tudo

Review Source

MAB

Mirza Aamir B.  
Business Development Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good Value"

December 16, 2024

5.0

Overall very good and easy to use. Cost-effective solution

Pros

Ease of use, good features and tools available

Cons

No substantial yearly discounts and promotions

Review Source

MS

Mike S.  
Consultant  
Accounting  
Used the software for: I used a free trial

### "Seasoned user"

January 2, 2025

4.0

Used and liked the product!! Awesome product!!

Pros

This is a great product. Easy to use and setup!

Cons

None really, maybe the cost. Overall I really liked it

Review Source

CP

Chhaya P.  
Owner  
Financial Services  
Used the software for: I used a free trial

### "Awesome product"

December 4, 2024

5.0

This is a very user-friendly product, and the price is reasonable.

Pros

This is a very user-friendly product. I loved it.

Cons

It will be better if the setup is explained more in detail.

Switched from

[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)

For cost-efficient reasons. Zoho assist is reasonable.

Review Source

KW

Keith W.  
IT Manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Zoho Assist is a great tool for support teams"

August 1, 2024

5.0

Zoho Assist has provided a positive impact on our team by allowing us to quickly resolve issues with remote users.

Pros

Zoho Assist provides a quick easy way for our support team to connect with users and troubleshoot through a browser window.

Cons

The process of downloading the connection file and accessing the session is clunky for some users.

Alternatives considered

[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)

Reason for choosing Zoho Assist

Zoho Assist is much easier to use, and more cost-effective.

Review Source

AF

Aleem F.  
IT  
Wireless  
Used the software for: I used a free trial

### "Great and simple "

February 20, 2025

5.0

Pros

Easy to connect with others and simple to use

Cons

Nothing for now I couldn't find any issue

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Team viewer is making things hard and complicated

Review Source

AC

Alipio C.  
CEO  
Information Technology and Services  
Used the software for: I used a free trial

### "Best Remote "

October 2, 2024

4.0

Pros

Rapidez de acesso ao sistema e intiutivo.

Cons

Preço um pouco alto para as necessidades

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Principalmente pelo preco do produto em si

Review Source

HH

Harry H.  
IT Technician  
Computer Hardware  
Used the software for: Less than 6 months

### "IT Technician"

March 8, 2025

5.0

It was tricky evaluating the user account to admin permission

Pros

Zoho remote assist is very easy to use. The software is not expressive to use or buy to use the remote software

Cons

sometimes it takes the user long time to access their screen

Review Source

AP

Andrey P.  
IT and Media Specialist  
Alternative Medicine  
Used the software for: Less than 6 months

### "Reliably connects through firewalls"

December 2, 2024

5.0

I like it. Has the options I need, like transfer of files, remote control etc.

Pros

Very reliable. Connects through any firewall.

Cons

I wished I had my own pool of devices accessible only to me. Having multiple technicians is great but I would prefer some isolation accessible devices only for me

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

It is cheaper and still gives me what I need

Review Source

AA

Abdulrahman A.  
Project Mananger  
Accounting  
Used the software for: I used a free trial

### "Fast and Reliable"

January 7, 2025

5.0

Pros

Fast and reliable service for assist and remote

Cons

too much features and too much buttons to access.

Review Source

AN

Angella N.  
Finance Director  
Accounting  
Used the software for: Less than 6 months

### "Zoho Assist wonders"

March 9, 2025

3.0

its worth it just wish it could be billed better interms of numbers i only use it once a month or never

Pros

there is ease of self help with Zoho assist

Cons

the fact that i have to subscribe for 15 computers yet my business is a small one of 2 only

Review Source

SM

Santos M.  
Senior Technician  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great for remote usage"

December 12, 2024

5.0

Pros

How secure it is to log in using SSO. I can either get email or use SSO

Cons

The GUI for managing more than 1 screen.

Review Source

EF

Elin F.  
Networks and Systems Engineer  
Computer & Network Security  
Used the software for: Less than 6 months

### "Easy to setup. Great price point."

December 11, 2024

4.0

Worth it, Easy to configure. Overall a great company.

Pros

Found it easy to setup. It is a great price point in the market.

Cons

Takes getting used to. Isn't as seamless as gotoassist has been.

Switched from

[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)

Starting my own business and needed something more cost effective.

Review Source

VR

Verified Reviewer  
Manager  
Retail  
Used the software for: 1-2 years

### "Easy to use"

June 30, 2024

5.0

Pros

Easy to use, and easy to connect

Cons

nothing

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Cheaper

Review Source

BG

Byron G.  
Owner  
Computer & Network Security  
Used the software for: Less than 6 months

### "Remote just got a upgrade"

August 1, 2024

5.0

One word…Fantastic, We have I have used Sarah other remote control programs, but I found this one the best that fits my road warrior lifestyle.

Pros

Availability, and the ease of use. Very important for road warriors.

Cons

Nothing yet, the experience that I’ve had so far has been seamless.

Switched from

[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)

Other program became unreliable. I found that most of the time I was unable to connect remotely.

Review Source

SH

Spencer H.  
IT Manager  
Program Development  
Used the software for: I used a free trial

### "Fantastic Software"

December 5, 2024

5.0

Pros

So easy to use from a new user. The customer service is really quick if you need assistance

Cons

Nothing at all. Would recommend this remote software

Review Source

DM

Dennis M.  
Network Manager  
Banking  
Used the software for: 2+ years

### "TruWest Zoho Assist Review"

August 5, 2024

4.0

I have enjoyed using the product and it is easy to set up and access.

Pros

I like the fact that i gives us an affordable and secure way to connect to our Teams Room desktops.

Cons

Cannot think of any offhand. We have had a very positive experience with this software so far.

Switched from

[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Pricing was much better with Zoho than with LogMein.

Review Source

BS

Bhupendra S.  
Doing accounts finance and inventory setup.  
Accounting  
Used the software for: I used a free trial

### "View good about zoho books at a first operation."

November 18, 2024

3.0

Yet to understand all the features of the product.

Pros

User friendly, easy to understand process, good basic features.

Cons

Need item code fields, Need multiple currency option.

Review Source

JM

Joshua M.  
Director of Technology  
Computer & Network Security  
Used the software for: Less than 6 months

### "No more "Can you give me control?" on a Teams meeting again!!"

August 6, 2024

5.0

I love this product! I can't believe I spent so many hours setting up Teams meetings and asking users to share their screens/give me control. This is so much easier for everyone.

Pros

I can't believe how easy and flawless it is to connect to remote users and solve IT problems quickly!

Cons

I'd love to see more notification to the end user if the screen is being viewed. There is a notification but from a security aspect I'd want it to be more clear.

Review Source

MR

Marcelo R.  
Architect  
Architecture & Planning  
Used the software for: I used a free trial

### "Great app."

January 30, 2025

5.0

Pros

Ease of use with a very interactive interface.

Cons

There is nothing that discredits this app. I recommend it to everyone.

Review Source

TM

Trent M.  
Owner  
Graphic Design  
Used the software for: 2+ years

### "Good product for years to use "

August 22, 2024

5.0

steady and consistent product, that's what us tech people need and want

Pros

its light software that does not scare away clients

Cons

Folks who use Apple and Mac have to do more steps

Review Source

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