# Page 16 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 16 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 376-400 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JF

Joshua F.  
Proprietor  
Information Technology and Services  
Used the software for: 2+ years

### "My favourite remote technician tool"

July 3, 2024

5.0

I have found it to be very reliable at maintaining a connection and have never found the service unavailable in over 3 years. I found it more performant than LogMeIn and very close to RDC.

Pros

The price is very competitive, but Zoho Assist is in many ways fuller featured than it's competition. The licensing is scaleable for any business size.

Cons

There is not currently a native ARM64 Windows version of the client.

Alternatives considered

[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/)

Reason for choosing Zoho Assist

They answered all my onboarding questions quickly and better than their competitors. I was confident in the product meeting my needs before I even used the trial.

Review Source

AP

Austen P.  
Sales Engineer  
Entertainment  
Used the software for: Less than 6 months

### "Better then most remote support programs"

August 20, 2024

4.0

Pros

Very easy to send a link through an email.

Cons

Not being able to setup a agree to terms.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Zoho was easier to use for our custoemrs

Review Source

KG

KRISTIN G.  
EA  
Law Practice  
Used the software for: I used a free trial

### "Love Zoho!"

December 9, 2024

5.0

loved it, great experience each time and gives me machine access to those who are not so technology-forward

Pros

Ease of use, functionality and dependability

Cons

WISH IT WAS FREE AND DID NOT REQUIRE PAID SUBCRIPTION WHEN WE ARE ONLY A 3 PERSON TEAM

Review Source

DP

Dan P.  
President  
Information Technology and Services  
Used the software for: I used a free trial

### "Remote Support"

June 12, 2024

4.0

So far, the service is meeting & exceeding my expectations based on years of use with other like services.

Pros

1\. Ease of Use 2. Ease of Deployment across different platforms

Cons

1\. User interface is a bit confusing with several other products and services offered by the company.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Avast Business CloudCare](https://www.capterra.com/p/236796/Avast-Business-CloudCare/)

Reason for choosing Zoho Assist

Cost is fair. Zoho unlike previous products and services appears to be led by a stable team of people that do not continuously turnover its platform and services every time they are purchased by another entity.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Avast Business CloudCare](https://www.capterra.com/p/236796/Avast-Business-CloudCare/)

Cost is fair. Zoho unlike previous products and services appears to be led by a stable team of people that do not continuously turnover its platform and services every time they are purchased by another entity.

Review Source

TH

Thomas H.  
Chief Executive Officer  
Oil & Energy  
Used the software for: I used a free trial

### "Zoho Assist for the Future of Online Services"

November 29, 2024

5.0

Wonderful pleasant and satisfying experience.

Pros

Ease of access and use. It is user-friendly and makes connecting your services to others an easy task.

Cons

I really cannot think of anything I did not like about Zoho Assist.

Review Source

AL

Amritashan L.  
Architect  
Real Estate  
Used the software for: I used a free trial

### "Value for money"

May 27, 2024

5.0

Before trying out Zoho Assist, i was using another product until one fine day some critical problem on their server knocked it out for a few hours. i have used Zoho Assist for a few days now and it feels almost like it is not there. This is really difficult to achieve for most of the in-your-face software packages available in the market. Once you connect to a remote client, it is as if you are working on your own computer. This is the perfect remote assistance software.

Pros

\* browser-based entirely. you don't have to install another software to provide assistance. \* Super smooth connectivity \* easy on pockets \* translates keys-strokes between platforms (i use it from my linux to connect to a remote Mac, and i don't have to bother about translating my, for example, CTRL + S to CMD + S to save my files. \* does not bother with constant ads or purchase requests

Cons

Cons are a little difficult to find. If i have to be really picky, i would probably say it is the default graphics quality of the remote client that is streamed. But then, remote desktop/assistance is not supposed to be used for multimedia entertainment. And again, it is configurable in the settings, so it is not a bother.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

\* teamviewer has a time constraint on their free version. it will randomly disconnect you from the remote client to let you know that you are on a trial/free plan \* connecting to the remote client was slow most of the times

Review Source

EH

Ed H.  
President  
Retail  
Used the software for: Less than 6 months

### "Scam, they dont stop billing you."

November 7, 2024

1.0

Ripoff, they keep billing, they make it impossible to cancel. I have been trying to cancel and they dont let you.

Pros

I used it one time and never used it again.

Cons

I cancel the subscription. Total scam. They keep billing me. Do not sign up.

Review Source

DD

David D.  
Tech  
Computer & Network Security  
Used the software for: I used a free trial

### "Still eval'ing"

October 13, 2024

4.0

about what I expected. the bar is kinda high these days.

Pros

Easy to setup. Easy to get connected...

Cons

Connection to MacOS could be confusing for non-tech user.

Review Source

JF

Jamie F.  
Chief of Staff  
Executive Office  
Used the software for: Less than 6 months

### "Zoho Assist for easy troubleshooting"

November 26, 2024

5.0

Pros

Zoho Assist was very easy to use and set up. The cost is perfect for a small team

Cons

It can be a little slow to load but for the cost it's not a dealbreaker.

Review Source

RH

Ryan H.  
Principal  
Real Estate  
Used the software for: Less than 6 months

### "Great product"

November 14, 2024

5.0

Pros

The product is easy to use, setup and price is great.

Cons

Have not encountered any issues so far using this product. .

Review Source

MC

Martin C.  
Network Engineer  
Telecommunications  
Used the software for: Less than 6 months

### "nice software"

August 6, 2024

5.0

i installed it to take control of my personal laptop

Pros

too easy to use, very useful. good design

Cons

nothing, the entire software is very good

Review Source

AT

Anton T.  
Expert  
Information Technology and Services  
Used the software for: 1-2 years

### "Swiss army knife"

June 27, 2024

5.0

Very handy tool, just like a Swiss army knife

Pros

This tool allows to combine personal and professional activities to reach the goals with low time costs and efforts

Cons

Additional price for iott support as it is a big part of assets

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

More handy tool, cheaper also. Feature reach.

Review Source

TB

Thomas B.  
President  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to use and access remote access software"

June 7, 2024

5.0

Great. Love Zoho and have been using for the past 10 years without issue.

Pros

Zoho makes it extremely easy for both the end users and myself as an administrator to get connected to them when they need me the most, as well as making it easy to access other computers that I manage and monitor on my own.

Cons

Nothing really. Sometimes users get a little confused downloading the client, but this is true with any remote software.

Review Source

JJ

Joe J.  
IT  
Law Enforcement  
Used the software for: Less than 6 months

### "Good job to zoho"

November 27, 2024

5.0

They were good, the last IT guy used it and now the company is going in a different direction

Pros

The ease of use, and the customer service

Cons

Nothing really. The company just decided to go in a different direction

Review Source

PN

Paul N.  
Systems Administrator  
Sports  
Used the software for: 2+ years

### "How to not break the bank with remote assistance."

May 8, 2024

5.0

Zoho has been great, it functions as a tool that I don't have to worry about and don't feel I'm being gouged

Pros

The cost to feature/function ratio is great. There are lot of features found in comparable more expensive solutions but available at a much more budget friendly package. The interface is intuitive and simple to navigate and understand vs other more costly solutions.

Cons

Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

Reason for choosing Zoho Assist

The way Zoho Assist handles multiple monitor setups was the second selling point next to ease of use.

Switched from

[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)

Cost and frustrating issues from support.

Review Source

JC

John C.  
Software Engineer  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Efficient and User-Friendly Remote Support Tool"

June 7, 2024

5.0

Overall, my experience with Zoho Assist has been very positive. It has significantly enhanced our remote support capabilities and improved our response time to client issues. The reliability and performance of the tool have been excellent, and the support team is responsive and helpful.

Pros

Zoho Assist is incredibly user-friendly with an intuitive interface. It allows for seamless remote support sessions and offers a variety of features such as file transfer, screen sharing, and unattended access, which are extremely beneficial for IT support teams. The integration with other Zoho products and third-party applications is also a huge plus.

Cons

The mobile app experience could be improved as it lacks some functionalities available on the desktop version. Additionally, the initial setup and configuration can be a bit challenging for those who are not very tech-savvy.

Reason for choosing Zoho Assist

We chose Zoho Assist due to its competitive pricing, robust feature set, and seamless integration with other Zoho products we are already using. The overall value for money was much higher compared to the alternatives.

Review Source

MC

Madhu C.  
CA  
Accounting  
Used the software for: I used a free trial

### "Efficient and Comprehensive Remote Work Solution"

July 27, 2024

5.0

Zoho Remote has proven to be a valuable tool for our remote work needs. The comprehensive feature set, combined with strong security measures, makes it a reliable choice for managing remote sessions.

Pros

User-Friendly Interface & Comprehensive Features

Cons

Pricing: While Zoho Remote offers a free tier, the premium plans can be a bit pricey for small businesses or individual users.

Review Source

VAG

VICTOR ANTONIO G.  
Manager  
Information Technology and Services  
Used the software for: I used a free trial

### "Excellent results of evaluation"

June 20, 2024

5.0

Pros

\* Easy use \* Excellent cost \* Excellent distribution channel \* Good connection speed

Cons

\* Not to easy integration with security system on Apple OSX

Review Source

Harsh Vardhan B.  
Partner  
Accounting  
Used the software for: I used a free trial

### "Seamless performance"

June 19, 2024

5.0

Pros

Its easy to deploy and perform especially the unattended access.

Cons

Unattended accesss simplicity, web based, easy to deploy and start access.

Review Source

JB

Justin B.  
Solutions Engineer  
Computer Networking  
Used the software for: Less than 6 months

### "Solid feature-set & excellent value"

July 18, 2024

5.0

My first experience with Zoho Assist was troubleshooting a sound error on a computer in another continent. Not only was the latency very low, the built in tools and shortcuts allowed me to actually verify there was sound after re-enabling the sound card in Windows.

Pros

The built in tools and shortcuts used in everyday system troubleshooting.

Cons

The MacOS app for Zoho Assist could use a little polishing but is still very functional.

Review Source

SH

Shane H.  
IT Engineering  
Consumer Electronics  
Used the software for: Less than 6 months

### "Great tool for a great price"

June 7, 2024

4.0

Pros

Access computer using you mobile devices, tablet or computer. Easily assist users with the untended access for remote support and screen sharing. Send a link to the user to download support link software, simple setup. Remote desktop options of multiple screens. There are so many great features.

Cons

There are some times of sessions freezing and I couldn't get back into the computer until the next day.

Switched from

[RemotePC](https://www.capterra.com/p/173304/RemotePC/)

The cost of the software kept going up each year.

Review Source

drE

daniel ruben E.  
CTO  
Computer Hardware  
Used the software for: I used a free trial

### "Excelente alternativa a la competencia"

June 25, 2024

5.0

La verdad es que creo que si lo comprare, es una excelente alternativa a los de siempre

Pros

Me parece que es mas administrable, tiene mejores permisos y puedes controlar muchas cosas en un panel muy tecnico, me pareec una excelente opcion

Cons

algunas cosas del menu de administracion, estan confusas o se repite, entonces no permite un correcto flujo de trabajo

Reason for choosing Zoho Assist

precio

Review Source

CT

Clay T.  
Manager  
Wholesale  
Used the software for: 2+ years

### "Zoho Assist For Remote Support"

April 22, 2024

5.0

We have been very happy with the overall experience. The software is well-designed and we have never had any technical issues and have never had to contact Zoho technical support. That is a real plus for us.

Pros

Very easy to implement and use for our environment. Especially like the web based interface. More features than we use in our small office to be honest. Overall great dollar to product value.

Cons

Our remote customers are unfamiliar with the Zoho name and are sometimes hesitant to connect. We have to assure them that this is a legit piece of software to allay their fears. Not really a big deal, tho.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Pricing and ease of use. Tested both Teamviewer and Zoho with our users and they preferred Zoho by far.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer was too expensive and required much more setup than Zoho does.

Review Source

mY

masaru Y.  
代表  
Computer & Network Security  
Used the software for: Less than 6 months

### "非常に使いやすいリモート管理ウェアです。"

May 23, 2024

5.0

ブラウザー上で全て管理が出来て非常に満足しております。 無人アクセスを主に使用してるのですが、これといった不満はありません。

Pros

ブラウザー管理上での各デバイス管理に、通常のリモート管理に加えて無人アクセスにも対応していてWAKE UP LANにも対応してるのが素晴らしいです。

Cons

リモートサポートの設定（相手側）を始めるまでが、少々手間取っています。 無人デバイス数を有料サービスでなら、少し増やして欲しいです。

Reason for choosing Zoho Assist

ブラウザーで全ての管理が出来るため、複数人での管理も非常に容易です。 アプリだといちいちお互い（相手側）もバージョン管理をしないといけないので。

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

バージョンアップが頻繁でリモートする時にバージョンが古すぎると手間がかかるので。

Review Source

SB

Samy B.  
CEO  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Best Remote Service for an Unbeatable Price!"

May 29, 2024

5.0

Pros

The many built in features. Initially, we did have an issue with remote audio, but the Zoho tech team built a customization for our specific needs. That's amazing!

Cons

That it took Zoho team a couple of weeks to build the customization to fix the audio issue for our old(er) hardware.

Reason for choosing Zoho Assist

Price, price, price and Features. :) Zoho Assis costs a fraction of what Teamviewer wanted to charge us.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Zoho is way more affordable and even has more features that we need like Wake-on-LAN.

Review Source

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