# Page 17 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 17 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 401-425 of 1369 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PT

Pierce T.  
IT Admin  
Real Estate  
Used the software for: I used a free trial

### "Zoho Assist"

May 24, 2024

5.0

Pros

Cost is favorable Deployment through Intune is well documented Feels faster than remote support tools I have used before

Cons

Installation process is longer than tools I have used in the past

Reason for choosing Zoho Assist

Cost was prohibitive for a month to month contract

Switched from

[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

Cost was prohibitive for a one year contract

Review Source

JV

Jose V.  
Administrtaive  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Excelente servicio."

May 29, 2024

5.0

Pros

Es muy práctico e intuitivo, muy organizado y eficiente.

Cons

De momento ninguna, todo va como la seda.

Review Source

CM

Carlo M.  
IT Admin  
Computer Software  
Used the software for: I used a free trial

### "Zoho assistant"

June 27, 2024

5.0

Pros

Stability and performance when the client are connected

Cons

The install agent is a task where people that don't have expirience delay assistance

Review Source

SS

Shubham S.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Excellent Customer Support"

May 22, 2024

5.0

Pros

The customer support is very prompt which makes it easy to use.

Cons

They have new software releases without informing the users before which causes some issues while using the platform.

Review Source

AH

Anes H.  
IT Support  
Construction  
Used the software for: I used a free trial

### "Everytthing you need as IT Support in one software"

May 23, 2024

5.0

Pros

Ease of use Reliability of the remote support functionality Range of features/tools available Seamless integration with other Zoho products Responsive customer support Competitive pricing

Cons

Connection issues Lack of certain features or tools they needed

Review Source

MB

Michael B.  
Systems Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "A "No Fuss" Solution To Our Remote Needs"

April 8, 2024

4.0

I have been in consulting for over 30 years and have almost always worked on the technical side of supporting customers. In my years of doing this kind of work I have had to rely on many different types of remote connections. Zoho Assist is by far the easiest and most reliable connection method I have used, all while still being secure.

Pros

Working in a consulting practice that consistently needs access to customer systems requires remote access software that is secure, uncomplicated and just works. We have subscriptions to other remote software for those few cases where the customers have a required method of access but Zoho Assist is the primary go-to product for our systems engineer group. In the past, we often had to manage multiple VPN connections with multiple profiles to be able to access the systems we help maintain. That is not an ideal solution since there are issues with some VPN installations being incompatible with other VPN software and just the length of time it takes to port all those connections to a new machine when you upgrade hardware. While we do still use VPN connections for some customers, most times we can use Zoho Assist as an alternative. The interface for Zoho Assist is uncomplicated and easy to navigate both for the person initiating the remote session and the end user enabling the remote access. The unattended access is just as simple with a very easy deployment link working for most of the system we need to access. There are other products with more features on the market but we have found that we seldom use the additional features and the price point for those "bells and whistles" tend to be much higher than what we pay for Zoho Assist.

Cons

I have no real complaints about Zoho Assist. It is a solution that is simple to use and the price point for the feature set you get is very reasonable.

Reason for choosing Zoho Assist

Zoho Assist was chosen for its ease of use, feature set and price point.

Review Source

RR

Ragesh R.  
Consultant  
Accounting  
Used the software for: I used a free trial

### "Best Unattended Access Software"

May 25, 2024

5.0

Pros

Unattended Access is one of the best tool

Cons

It is a good software & value for money.

Alternatives considered

[Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/)

Review Source

CJ

Craig J.  
Surveyor Services Specialist  
Hospital & Health Care  
Used the software for: I used a free trial

### "New Trail User"

June 12, 2024

5.0

Great! I will be talking to my manager to see if we can get premium access

Pros

Saves time and allows me to help individuals remotely far more efficiently

Cons

Sometimes when using the software, the email will be sent to the users junkmail.

Review Source

JC

Jason C.  
Head computer engineer  
Computer Hardware  
Used the software for: Less than 6 months

### "Zoho Assist"

May 12, 2024

5.0

Exceptional and had to use the customer service who were amazing

Pros

A nice platform with some good features easy for my clients to seyup

Cons

Well with anything the cost having said that is is reasonable

Reason for choosing Zoho Assist

I liked the features and it was simple for my clients to connect

Switched from

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

I was with them for 12 years the price went up each year but I didn't get anything extra for my Money

Review Source

ZB

Zubayr B.  
Senior IT Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Most affordable and reliable remote support platform for unattended access"

May 14, 2024

5.0

Overall it's positive. Minor issues cause loss in connectivity.

Pros

Ease of use is key here. Everything is accessible and fast. Cheaper than other alternatives for unattended access. Also, being billed for remote support separately from unattended access is the game changer.

Cons

Sometimes the agent loses connectivity and the machine must be restarted.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Cost and efficient access. Zoho Assist is also much more secure.

Review Source

TJ

Tiago J.  
Analista de Rede  
Computer & Network Security  
Used the software for: I used a free trial

### "Zoho Assit Review by Tiago Jales"

May 13, 2024

5.0

Foi boa, no geral. Mas nada muito diferente do que os concorrentes ja oferecem.

Pros

Fácil de usar e instalar, com muitas ferramentas uteis para o acesso remoto.

Cons

Poderia ter uma integração mais decente com as proprias ferramentas da Zoho. Fare que os softwares só se parecem, mas não tem muita utilizade ter mais softwares da Zoho.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Preços muito altos e limitações no uso diário do software.

Review Source

NA

Nick A.  
Owner  
Computer & Network Security  
Used the software for: 2+ years

### "Zoho Assist excellent alternative to more expensive options"

April 10, 2024

5.0

Excellent experience all around I have also been using their mail service with a custom domain and been happy with that as well.

Pros

Has worked for over 10 years without major issue and when I did I could contact support and get help within a few hours and usually resolve any issues in that time as well!

Cons

Have not been able to make it work on Mac Desktop

Reason for choosing Zoho Assist

I use splashtop for access to MAC desktop and do not use the others due to price and flexibility with mac os, as for PC, they are not worth the difference in cost given what I can do with zoho.

Switched from

[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Mostly due to cost, logme in increased their prices years ago and I did not see the value in comparison.

Review Source

LD

Lucien D.  
Director  
Accounting  
Used the software for: I used a free trial

### "easy to use / very intuitive"

June 16, 2024

5.0

Pros

we are using it occasionally for screensharing, i like the overall user experience and especially the ease of setting up a session

Cons

nothing, there are many features we will not be using

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

overall cost, it is cloud based and ease of use

Review Source

CG

Cameron G.  
Director of Business Development  
Marketing and Advertising  
Used the software for: 1-2 years

### "Inexpensive Solution That Meets Our Needs"

May 19, 2024

5.0

Pros

It was very easy to setup for remote monitoring of computers we have all over the country. Because it use it fairly infrequently, it's important that when I need it, it works. And it does!

Cons

I use it for a very specific purpose of monitoring and providing support on other computers, and it has a lot of other features that can cloud the experience that I do not need. Not a dealbreaker.

Review Source

TF

Ted F.  
Jr. Systems and Endpoint Admin  
Mining & Metals  
Used the software for: I used a free trial

### "Makes remote support quick and easy."

June 14, 2024

5.0

Pros

It is ridiculously easy to start a session.

Cons

Honestly, there isn't anything I don't like about Assist. Zoho has made it easy.

Review Source

AD

Alix D.  
Owner  
Computer & Network Security  
Used the software for: 2+ years

### "Zoho Assist is the last remotely platform you will ever need…"

October 9, 2023

5.0

I am 100% happy with Zoho Assist. It makes my life easier and my customers life easier. It saves a whole bunch of $$$ a month, and it’s super dependable. Their platform is never down and always consistent. I highly recommend Zoho Assist.

Pros

My absolute favorite thing about Zoho Assist is how easy it is to use on a computer and on my iPad. My customers don’t struggle to install the software and get support. I love the fact that they have customized rates to accommodate smaller IT companies. I definitely recommend this to everyone I talk to about simple and fast Remote Desktop solutions.

Cons

Nothing. I’ve been using Zoho Assist for 3 years and I have not found one thing I dislike about this platform!!!

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

I ultimately chose Zoho because it’s a much easier platform to use and more cost effective.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer got too expensive to use for a small business.

Review Source

VR

Verified Reviewer  
System Administrator  
Information Technology and Services  
Used the software for: I used a free trial

### "Good alternative to TeamViewer"

April 30, 2024

4.0

Pros

Pricing and easy of use. Software is user friendly and not to complicated

Cons

Lack of advanced customization especialy in terms of language.

Review Source

Diogo F.  
Presidente  
Information Services  
Used the software for: 6-12 months

### "Zoho assist, recomendo."

October 30, 2023

5.0

Tenho gostado muito, uso o team viewer a + de três anos e nos adaptamos muito bem ao Zoho assist, recomendo de olhos fechados para quem busca uma alternativa que contempla ferramentas profissionais mais avançadas.

Pros

Facilidade de implantação, ferramentas que funcionam, fácil de usar e muito estável. Suporte muito bom também.

Cons

Interface do app local que não é dimensionável, a ausência de um inventário de maquinas, a dificuldade de trocar o nome das maquinas e a falta do ctrl+c e ctrl+v no processo de transferência de arquivos. Poderia ter uma integração melhor com o zoho desk, relacionando o usuário a maquina maquina no assist.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Senti falta de ferramentas avançadas no team viewer, e também não gostei da interface nova, além de o teamviewer ter soluções adicionais caras e que em meus testes não entregavam também quanto poderiam.

Review Source

DS

Deborah S.  
Network and Computer Technician  
Computer & Network Security  
Used the software for: 6-12 months

### "Zoho Assist a great product that is worth the purchase!"

April 25, 2024

5.0

It's available when you need it. It's easy to learn how to use. Their our plenty tutorials out there if you need more information.

Pros

The dashboard, and the ease of use. The easy setup, and the tools included to do your job well.

Cons

I am still trying to find it. You will love this software.

Reason for choosing Zoho Assist

Ease of use! Pricing! Tools that are included!

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

They do not offer what Zoho Assist offer for the price, and the expertise.

Review Source

vH

vance H.  
it director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Assist"

May 14, 2024

5.0

Pros

Very easy to use and deploy, price, and ui

Cons

i have not found any at the moment we are still setting up all features

Review Source

MH

Michal H.  
Workplace engineer  
Mining & Metals  
Used the software for: Less than 6 months

### "Zoho Assist review"

March 2, 2023

4.0

Overall, despite the minor issues that we have encountered, I would give Zoho Assist a positive rating as a remote support software. The software's ease of use, advanced features, and security capabilities make it a valuable tool for our organization's IT support team. The additional utilities such as the registry editor, remote command-line access, and the ability to manage remote services and tasks further enhance its remote support capabilities. While there have been occasional issues with seat availability and connectivity, Zoho Support has been responsive in addressing these issues, which has helped to mitigate their impact. Therefore, I would recommend Zoho Assist to any organization in need of a reliable and feature-rich remote support solution.

Pros

I found Zoho Assist to be a reliable and valuable remote support software for our organization's needs. The features that I found most useful were the ease of use, the ability to remotely access and control users' desktops, the screen sharing capabilities, unattended access, and file transfer capabilities. I also appreciated the software's security features, including SSL encryption and session permissions and access control settings. Zoho Assist also includes multiple utilities that further enhance its remote support capabilities. These utilities include a registry editor, remote command-line access, the ability to manage remote services, and the ability to manage tasks remotely.

Cons

While Zoho Assist is a valuable remote support software, there are a couple of drawbacks that we have experienced in our use of the product.One issue that we have encountered is inconsistency in the number of seats that are available for use. This has been frustrating for our IT support team and has required us to work with Zoho Support to resolve the issue. Another issue that we have encountered is occasional connectivity issues when attempting to establish remote connections with users. While these issues are rare, they can be frustrating when they occur, particularly when we are trying to resolve urgent support requests.Overall, while these issues are relatively minor, they can be frustrating at times. However, we have found that Zoho Support has been responsive in addressing these issues when they arise, which has helped to mitigate their impact.

Review Source

lP

les P.  
owner  
Computer & Network Security  
Used the software for: 1-2 years

### "Zoho Assist "

April 9, 2024

5.0

I really like the price and how it just works. No version issues or customer updates. OR the customer does not need a login. NOTHING, it just works easily.

Pros

that is works, I like both unattended support and the Assist session. customers find it easy to just go to join.assist.com and get it going. I will be using the integration into my web site soon also.

Cons

I wish I could just copy / paste files BUT file transfer does work. And I get the job done.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

Reason for choosing Zoho Assist

price and ease of use. Then I found out that it just works every single time. love it, when it just works. I am doing tech support, I don't want to fight with my support tools also.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

don't like their prices and Zoho is way easier to use for both me as the tech and the customer.

Review Source

BH

Boykie H.  
ITO  
Accounting  
Used the software for: Less than 6 months

### "ADVANCED REVIEW"

January 29, 2024

5.0

Pros

REMOTE SUPPORT AND CUSTOMER CARE FROM THE ENTIRE TEAM

Cons

Their remote suppose is very impressive

Review Source

CD

Craig D.  
President  
Computer Networking  
Used the software for: 2+ years

### "If you want an affordable, dependable Remote Assist platform - use Zoho Assist"

November 22, 2023

4.0

After reading my dislikes you might think that I dislike Zoho Assist. This is not the case. Overall, I must say that I have been pleased with Zoho Assist and plan on keeping it for many years to come.

Pros

I was an early adopter. I have a grandfathered rate that is very favorable. Zoho has been light on the resources of the end user devices. It has been very dependably available. It has less functionality on Macintosh computers but I am pleased to be able to be able to remotely assist Mac users from the same platform with PC users. It is very helpful that it has an option to remotely view the screens of IOS and Android users too. I like that Zoho has continued to add more features such as remote audio and printing.

Cons

I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions operating simultaneously, I dislike that the machine name is not visible on each screen session - so I can locate it quickly. I dislike the way the "Choose Monitor" function has to be re-opened in a separate pop up each time. A dropdown showing pictures of all remote monitors simultaneously would be much easier. I believe their Customer Support hours are too short. I feel that Zoho Assist Support should be available 24/7/365 since the service is frequently in use by IT techs during off business hours.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

While Teamviewer is a Gold Standard remote assistance product, Zoho Assist was more affordable and sufficient for my team's needs

Review Source

KG

Kreasan G.  
Jnr HR Business Partner  
Construction  
Used the software for: 1-2 years

### "Experience a five star experience with the most outstanding Remote Assist software, try it."

January 25, 2024

5.0

Quick of deployment,it's simplicity is on another level.With Zoho Assist is very easy to reconnect sessions incase they are disconnected. We've had an unforgettable experience, keep up the good work.

Pros

A simple and straight forward software which is good and has phenomenal features .Its quite affordable.Its ability to be used on computers and phones is an added advantage to us.Has free trial session which makes it compatible for small business and beginners.It is simple to understand.

Cons

No major challenges so far so good.I appreciate it's existence.

Review Source

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