# Page 18 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 18 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 426-450 of 1369 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KJ

Kristofer J.  
Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Hands Down the Best!"

October 10, 2023

5.0

Zoho Assist helps us maintain our current monthly support clients as well as respond to new support calls because of its easy email/link to remote sessions.

Pros

The ability to use it from a Desktop App to a mobile device was a very important feature. It is very easy to use and very reliable.

Cons

Not much. It would only be a nuisance if you had to manage more than 50-75 computers since everything is listed on one screen. It would be nice to group computers into folders or sections to manage multiple companies. But if you are if you are running under 75 computers unattended, the search feature makes finding your computer very easy.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Zoho was just so easy to use and deploy. A critical feature was the ability to deploy to a new client over the phone or in an email without lots of instruction. Newer Mac users need a little guidance to get through the permission, but once that is done, it is done for good. Connecting to Windows devices could not be simpler.

Switched from

[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)

Logmein kept raising its prices each year without offering any additional value. When we compared what Zoho offered for a fraction of the cost, the decision to switch was a no-brainer

Review Source

DW

David W.  
CIO CSO  
Computer Software  
Used the software for: 2+ years

### "Zoho Assist just works at an unbeatable price!!!!"

November 9, 2023

5.0

Pros

Easy to use, install, and reliable. No training is necessary. Support is superb and more features are added constantly.

Cons

I want to be able to monitor more through the unattended agent. Currently, some monitoring is available, but it's not enough.

Reason for choosing Zoho Assist

Price, performance, features, and SaaS. Also, support is just fantastic!

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Cost, functionality, and ease of use. Also, TeamViewer and AnyDesk were very difficult to cancel at the time we were using the software. Support is spotty and not always knowledgeable. ZohoAssist provide support any day, any time, respond quickly, and have a great follow-up, much better than any of the other product that we used.

Review Source

SV

Shubham V.  
Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Streamline your customer support with a powerful & easy to use system."

June 17, 2023

5.0

We are satisfied with Zoho Assist's capabilities as far as our customer support is concerned. It is one of the most affordable solutions in this segment & yet it is feature-rich!

Pros

Zoho Assist supports cross platform support which means a technician using Windows can work with a client having an iMac & this expands our horizon in terms of customer support. 5GB instantaneous file transfer help us to receive the bugs & errors videos from the end users in special cases. Zoho Assist empowers our customer support team to deliver top notch experiences.

Cons

Zoho Assist chat box needs a lot of improvements, it needs color coding & a webcam window as well.Some times the remote instances terminate abruptly & we have to submit reports to Zoho Support but we never get the cause or resolution for such occurrences.

Review Source

TS

Tim S.  
Manager  
E-Learning  
Used the software for: Less than 6 months

### "GLT MGT Review"

June 5, 2024

4.0

Effective and brilliant and helps in effectively running my online work

Pros

User friendly platform and works uninterrupted

Cons

Improvement can be done on the user friendliness and the pages must be accessible in other languages

Review Source

ML

Michael L.  
Owner / CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "Great Service Over All!!"

September 4, 2022

4.0

Pros

I enjoy the custom branding and ease of use on the desktop version of this app. Unattended access is fantastic, and managing techs is easy. Getting reports of who, when and PC name being accessed is great for logging and tracking time.

Cons

Missing features are mostly in the mobile version of this app. It is buggy when it comes to screen refreshing and causing mouse to reset to center screen. Switching between monitors on remote PC can be easier to utilize as well.

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer was too expensive

Review Source

ST

Sandra T.  
Consultant Developer  
Computer Software  
Used the software for: 2+ years

### "Microsoft Aquires Zoho for 10 Billion "

September 5, 2022

5.0

ZOHO assist is golden

Pros

Title above is a prediction in the +- 5 year range. The pros of Zoho - the width, depth and maturity of their product range. By width i mean the functionality enabled across the entire range - - there isn't anything outside of the highend ERP systems that covers as much raw functionality. At the same time where they vary from the standard functionality e.g Office range. MS is the gold standard i.e. make yr excel exactly the same is the standard approach. Zoho does it betterparticularly for operators i.e. their is awareness of sales that comes through in the product. they dont overcomplicate and they make it easier to trade than MS or Sage or Salesforce etc. They would still be lower middle market in terms of target customers but in a decade if they continue as they are - iw ould expect they poaching the lower erp end. Its about the stuff that other developers wouldn't even notice, that makes such a differnce -free chrome extension Annotator - thats hot on the heals of Snagit and now they nibbling at camtasia. IAnnotator does panoramic shots flawlesly. They do ecommerce +payment + subscription...they do things differently but better.

Cons

The modules are all distincy products within their own right - that means each product has all tables it requires to operate - this means customers and transactions need to sync to facilitate integrations, i havent actually had any significant issues with that process yet but it introduces concern re reconning stuff post disasster - also the folow between modules is not 1000% clear in my min.,. those areas concern me.

Reason for choosing Zoho Assist

Unattend strenght. client diagnosticv+capabilities, its integration into booking..i.e. meeting type sets the requirements +flow etc.. sorry - i'mfading - i would use anything else now. , well that i know of .

Review Source

LS

Leonardo S.  
President  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Assist: A must-have for MSPs"

October 28, 2023

5.0

Zoho Assist is an excellent product that facilitates remote unattended support. A must-have for any MSP.

Pros

Zoho Assist is easy to use and deploy. The multi-screen live preview makes it easier for the technician to see pop-ups on other screens. The additional tools available on point-and-click, such as Control Panel and Event Viewer, are a timer saver feature. The audit logs and timer make it easier to keep track of support activities.

Cons

There is always room for improvement. Zoho Assist has a vote-based roadmap to add the most popular and needed features.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Atera](https://www.capterra.com/p/144309/Atera/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Price and features.

Switched from

[Atera](https://www.capterra.com/p/144309/Atera/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Better price and better end-user support experience.

Review Source

Pedro M.  
Director  
Civil Engineering  
Used the software for: 2+ years

### "I did'nt expect"

June 29, 2022

5.0

I sell a civil engineering program and I've never had problems with it in the remote computer. My clients are very satisfied with the support service I provide them

Pros

To connect with the customer has, not one but very much ways and all are very easy. Never I disconnect to the customer It's very quick The support team is my God. They're there when the should be there One day I explained I had to copy the files in my ftp to download them after from the pc of my customer... They realized it didn't make much sense to charge for "file transfers" and put it on the "standard" purchase. I had a problem with my screen in 4K resolution and the next day they fixed it.

Cons

The keys are a problem. When I push the <ESC> key the window which has the remote screen change its size... (only in maximized mode)...

Reason for choosing Zoho Assist

There are very much products to remote access but I thought to begin purchasing the more cheap and I did'nt hope Zoho was so good... I remember I had other 3 products to try the next day, but it did'nt be necesary.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

first, to be honest... the price, and second and not less important, the TeamViewer accounting department leaves a lot to be desired... Very bad experience...

Review Source

Michael R.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to use support tool for unattended and ad-hoc support."

December 20, 2021

4.0

We use this tool alongside another to provide unattended and ad-hoc support to our customers and we also provide training over the same systems. We like some features in this software and other features work better in the other system we use, but both work well at a reasonable cost price.

Pros

The service has its own tools that you can install on the technicians computer for quick and easy support requests which also doubles up as a contacts database and and an overview of all the machines you have available for unattended access. These can be grouped to make it easier for large companies. The tools work well and most of the time the connection is very good. There is also a Google chrome add in that allows you access to the same information if you need to jump onto a machine without the software installed. There are a lot of addin for other software and helpdesk we use Freshdesk and can initiate a support call from there whilst logging a fault which is very handy.

Cons

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying. It sometimes doesn't disconnect from the client and starts up again whilst in the middle of another session which can also be a bit annoying and the file transfer does not always work as the permission to send box gets hidden behind other windows.

Alternatives considered

[Getscreen.me](https://www.capterra.com/p/202036/Getscreen-me/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[MSP360 Connect](https://www.capterra.com/p/171893/MSP360-Connect/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Reason for choosing Zoho Assist

We had been using the other programs they offer including CRM, Email, online drive. The remote support system worked well alongside their other offerings.

Review Source

JS

James S.  
Co-Owner  
Retail  
Used the software for: Less than 6 months

### "An amazing tool to help your business get more done and troubleshoot remotely when troubles arise. "

February 18, 2024

5.0

I couldn't be happier with how well this tool has help me be more efficient and be able to not only get more done but to help those on my team in a moments notice from where ever I might be.

Pros

I love the simplicity if setup and the ability to remote in and help team members anytime they run into trouble. I also love accessing my main work machine from my mobile devices and lower-powered machines. It also allows me to carry less licenses for some software titles so I can keep it on my main work machine and remote access that to get work done.

Cons

The only trouble I've run into I think is related to the machines I've been running them on and that's when my lower-powered machines start to bog down because they are dated and have lower system resources sometimes I drop my connection but it's an easy reconnect and I'm back up and running.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/)

Reason for choosing Zoho Assist

Simplicity and price point I can't argue with either. This is so simple to use and doesn't break the bank either.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

I prefer the price point and ease of you with Zoho not to mention that as my business grows they have a lot more tools available in their full product assortment.

Review Source

VR

Verified Reviewer  
President & CEO  
Automotive  
Used the software for: I used a free trial

### "I Highly Recommend Zoho Assist"

July 12, 2023

5.0

I have been using another product for remote access to machines for over 15 years. The features they added to that software over the years were not any advantage to our company yet we were paying for them in the annual price increases. It got to the point when installing that software on a machine we needed to access took longer than what we needed to do. Our Team was frustrated with the time it too to View a clients machine. So I decided to look around. I cant believe that Zoho had everything we needed and more. Its very easy to deploy, to set up and use. The chat support is phenomenal. They provided the guidance I needed immediately. I highly recommend Zoho. And the pricing s very reasonable because the subscription is customizable to your needs. Zoho doesn't use a one size fits all like our previous software provide did. I highly recommend Zoho Assist.

Pros

Easy to deploy, easy to set up, very customizable. Has all the features I was looking for. The chat support with Zoho was amazing as I was setting it up.

Cons

The only thing that I haven't liked about Zoho so far is that if an unattended access session is inactive for about 10 minutes it will go to the locked screen that requires a log in again to start. I guess this is a good security feature but a bit inconvenient.

Review Source

ST

Scott T.  
Facilitation Manager  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Zoho is ahead of the pack"

July 21, 2022

5.0

This has been one of the best experiences I have come across in my 20+ years in this field. Everything from the deployment to the use of Zoho has been so easy and fluid that I haven't come across a single thing that I can complain about. I have been contacted by the company at various intervals to make sure that I don't need any assistance, and the one time that I did have a question, they were very quick to respond, and I mean within minutes of clicking the send button on the email. I was so impressed with their quick response time that I immediately called a colleague and told him about Zoho and he has assured me that he will be switching over when his current contract is up. All in all, this is a wonderful product and I highly recommend it to anyone that I know!

Pros

What did I like most about Zoho? The better question is, what didn't I like about Zoho? And the easy answer to that is...there honestly isn't anything that I use in this software that I do not like!!!

Cons

I can honestly say that I have not found any aspect of this software lacking in my needs. Everything is easy to use and if you find something that you are having difficulty with, there are plenty of videos and tutorials as well as clinics that you can attend online.

Alternatives considered

[RemotePC](https://www.capterra.com/p/173304/RemotePC/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)

Reason for choosing Zoho Assist

Price and ease of use were the main reasons that I chose Zoho over the others. I might look again after my first year on Zoho, but honestly, at this point there is no reason for me to even look!

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

TeamViewer just didn't have all of the options that I needed. And those that it did, were not as easy to use and required user input from the other terminal unless you went with the fully upgraded package which took it out of the running because of the high cost.

Review Source

MS

Matthew S.  
IT Administrator  
Retail  
Used the software for: 1-2 years

### "Zoho Assist = Great value, Reliable service, and very customizable"

December 13, 2022

5.0

We primarily use Zoho Assist to provide remote access to company workstations but also use it to provide remote IT support

Pros

Zoho Assist is the most affordable RDP and remote support platform we have used. The service is extremely reliable and consistent - in a year-and-a-half we've experienced only a couple service outages - which were resolved quickly with the progress communicated to us throughout. Zoho is also constantly adding useful features and improving the quality of their product on a monthly basis. Assist is also very customizable to tailor specifically to business and client needs and can be seamlessly integrated into a vast array of other Zoho or business application products.

Cons

Because Zoho offers such a wide variety of business solutions the subscription costs, licensing requirements, and configuration administration can be a bit confusing. It can lead to frustration when trying to customize a solution or integrate systems. The live support is very good though, and they always respond to our email inquiries .

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Reason for choosing Zoho Assist

Zoho Assist was the best value and had the best variety of features and scalability options

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

We had a Teamviewer corporate license which was thousands of dollars and limited to 3 concurrent connections. It also left us stuck on a specific platform version with the only way to upgrade or add connections being to spend thousands more dollars.

Review Source

JS

Jay S.  
Supreme Lord and Master.  
Construction  
Used the software for: 6-12 months

### "Great Product"

January 9, 2021

5.0

I use this software daily to provide remote computer support to individuals and businesses. Since COVID this type of service is in high demand.

Pros

There are slightly easier to use products on the market but when I looked at pricing they were approximately 3 or 4 times the price $14 odd dollars a month compared to $52 odd dollars a month. Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.

Cons

The software sometimes as the customer if the Technician can access their clipboard an excessive amount of times \*between 3 and 20 times for one session\* - it also asks when you arent even trying to use the clipboard. This can feel obtrusive and unneccessary.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

This question seems to be requesting the same information as the "why did you make the switch" question. Why did you chose Zoho over another product. Why did you switch to Zoho from another product. Same question same answer.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Pricing was the main reason I switched from Teamviewer. Teamviewer is a little easier to walk the customer through installing if they are old or not a very good listener and not very observent. Zoho requires them to look at their downloads (Such as the bottom left hand corner of the browser for Chrome users) and some customers dont know what browser they are using, dont know what I mean when I talk about looking in the bottom left hand corner and dont listen when I tell them to click on that. However - having said all of that the price difference makes that a small obstacle compared to teamviewers quite expensive pricing. The reality is spending an extra 5 minutes to ge the remote software working or spending an extra $40 odd dollars a month to make it easy.

Review Source

JB

James B.  
Network Administrator  
Government Administration  
Used the software for: 1-2 years

### "Zoho Assist Unattended Access and Remote Support - a perfect COVID remedy"

March 29, 2021

5.0

Pros

We deployed Zoho Assist Unattended Access and Remote Support in April, 2020 as a means of reducing face-to-face support interactions. We’ve found that not only were our technicians able to avoid excessive COVID exposure inside the office, they were also more productive and able to offer support for issues that we’d previously not had the time to address. When our primary remote access solution was found to have a serious unpatched security flaw, we deployed Zoho to our remote workers on a temporary basis. The Unattended Access Only technician option allows for virtually unlimited remote users/techs as long as they’re assigned only Unattended Access capabilities. We placed each user’s PC in individual groups, and used those groups to restrict the remote users’ access to only their respective machines.

Cons

The biggest feature missing from the package is true multi-monitor support, an option that has been promised for some time. Yes, you can switch between monitors using a keyboard shortcut or the mouse, but it’s nowhere near as efficient as being able to see both of an end-users monitors and once and interact with both of them at the same time. We hope the beta version of this feature makes it to production soon.

Alternatives considered

[Webex Suite](https://www.capterra.com/p/237272/Webex/)[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[UltraVNC](https://www.capterra.com/p/194009/UltraVNC/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)

Review Source

Digvijay S.  
IT expert  
Computer Hardware  
Used the software for: 1-2 years

### "Zoho Assist "Best Remote access Tool""

August 8, 2022

5.0

Its best to use no high permission required to use this. just login with your cred. and it is ready to create the session. Best in industry.Easy to use

Pros

The easy to use the application just share the invitation code to the user user have to download a small file and run it. Done you have the control with easy to use access. Both technician and user have easy console to use this. file transfer is also easy.

Cons

Sometime File is not running. team have to work on this. i don't know why this was it may be due to Network but team have to check this .

Reason for choosing Zoho Assist

It is also easy to use but the main things was

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

In any desk there is risk of data leak as instructed by the organization. so we have stop using this.

Review Source

DS

Darshan S.  
President  
Accounting  
Used the software for: 2+ years

### "Great remote access / remote support software"

May 27, 2022

5.0

Pros

The ease of use and ease of set up definitely made it the best option - no lag between connections and a stable connection every single time, even when using with weak wifi / data connections. The mobile app makes it simple to use, as well as the versatility of the iPhone, iPad, Android (phone and tablet) and PC / Mac apps is phenomenal and the app gets regular updates to address any bugs / introduce new features and stability.

Cons

The file sharing could be improved - i.e. not needing to log into the remote PC to initiate the file transfer.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[Citrix Workspace](https://www.capterra.com/p/220624/Citrix-Workspace/)

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Pricing and support as well as ease of ue

Review Source

Paul T.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "Great value for money"

January 25, 2024

5.0

Have never had a problem with the service, it's always been available. Customer service are great and always reply quickly.

Pros

Zoho Assist is very easy to user with a great user interface. Remote sessions are east to setup and great to use.

Cons

Soemtimes while using the remote support option, some Mac users find it hard to allow the needed permissions for the software to work. A video would be good explaining how to set this up.

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)

Reason for choosing Zoho Assist

The cost was amazing when comparing the services offered and the price of competitors.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

TeamViewer's cost was too expensive, the purchasing was awkward and their customer was so bad, to the extent that I found them very rude.

Review Source

HC

Howard C.  
Director  
Computer Software  
Used the software for: Less than 6 months

### "The best value"

May 3, 2024

5.0

Stunningly easy to use for both myself and my clients.

Pros

It works as well as other more expensive remote support tools and is much cheaper. I don't know how other companies can justify their prices when you see how well Zoho assist works. It works with Windows, Mac and iOS. Better than switching to alternative tools for each platform.

Cons

Not found any major flaws yet. My only slight annoyance is that the codes to start the session are slightly longer than that used for Window Quick Assist. In order to make the session easier to start it would be easier if I could read a quick 6 alpha-numeric code than that required. (Especially if they could provide the radio-alphabet breakdown too)

Switched from

[Mac Remote Desktops](https://www.capterra.com/p/10008776/Mac-Remote-Desktops/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

1\. Price 2. Single platform 3. Ease of use.

Review Source

LS

Larry S.  
Technical Support  
Education Management  
Used the software for: 2+ years

### "Zoho Assist is a terrific remote support tool"

July 26, 2023

5.0

Zoho Assist works perfectly as is for providing the single use remote support at secure sites that my multi campus users / customers require to support their needs.

Pros

Zoho Assist is easy to install on a user's PC to provide one time single user tech support to one user at a time.

Cons

Zoho Assist works perfectly as is for providing the single use remote support at secure sites that my multi campus users / customers require to support their needs.

Reason for choosing Zoho Assist

Cost and functionality

Review Source

DM

Donny M.  
AVIT Engineer  
Computer Networking  
Used the software for: 1-2 years

### "Doctor Tech IT "Your Technology Life Line." Using Zoho Assist to help its Clients"

March 25, 2023

5.0

Zoho Assist has been a pivotal change in the way we offer remote support services there by increasing our service sales.

Pros

Zoho Assist does have a simplicity to it but it is feature packed and further expansion with Zoho's other branches. Its nice to know we can grow our services within Zoho.

Cons

Zoho Assist does seem to have an issue when rebooting a system remotely, sometimes it doesn't reconnect session.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Reason for choosing Zoho Assist

I liked the fact that there are other Zoho tools that integrate however please be more reasonable in pricing. Don't nickel and dime. Offer a package deal or deals .

Review Source

JT

Joseph T.  
CEO  
Real Estate  
Used the software for: 2+ years

### "Zoho Assist is the perfect solution to connect remotely without interruption."

February 1, 2023

4.0

Zoho Assist was an excellent service to connect remotely, this platform made it possible for us to give some support for various clients, also, when our employees had problems with their computers or with some technical configuration, we could easily access their computers in a matter of seconds. Zoho Assist gave me a very good and smooth experience, I loved how I was able to connect remotely without any interruption, also I was able to annotate, share relevant files or documents, communicate and configure the quality or consumption of Zoho Assist on my computer. Also, I also used Zoho Assist on my mobile device, and the experience was similar, very smooth experience.

Pros

Zoho Assist was the perfect solution to connect remotely between computers. The first thing I liked about this platform is the excellent quality and fluidity that it gave me in each remote connection, that was very important to me since it helped me to function and manage other computers correctly. I loved the audio and video chat and communication system, that helped a lot when connecting to my client's or employees computers, to communicate with them during the remote connection process. I also liked the file transfer system, I was able to transfer various files to the computer that was connected remotely, also the file transfer does not slow down this remote connection. In addition, the annotation system also worked great, I was able to annotate on the remote connection screen, to write anything or any information.

Cons

The only negative point of Zoho Assist is regarding its free trial period, this free trial only lasts 14 days, it does not give users such complete access, which makes it a bit difficult for them to do on this platform. With that version theyu will have limits on the number of computers they can connect to, they will also have time limits for each remote connection, I used this trial version for a few days and had to upgrade to a paid version to test and use Zoho Assist.

Review Source

Joshua W.  
IT Service Desk Supervisor  
Information Technology and Services  
Used the software for: 1-2 years

### "Wow..."

May 26, 2023

5.0

Flawless. From intergrating it into our website to using it with clients we've had no issues and its been amazing. I can't fault the way that this software works at all, considering it's one of the cheaper options, it has everything we could possibly need.

Pros

For our line of work (IT Support) we use this day-in and day-out and for the value for money, it's absolutely amazing. We daily use the remote support side of this and haven't had a fault in our year of working with them.Amazing integration into our website.

Cons

Very very rarely we have to refresh mid remote session as it'll freeze.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

Reason for choosing Zoho Assist

Price was the largest contributer to this.

Review Source

DU

David U.  
Director  
Computer & Network Security  
Used the software for: 2+ years

### "Zoho Assist - increase your server support and security"

August 30, 2022

5.0

Tried all of them, usually in trial format or Demo, I can't fault the more expensive ones but as a company supporting SMB primarily then the cost benefit doesn't warrant them.

Pros

Unattended access, the client has a small footprint and as yet hasn't been compromised unlike some of its rivals - had one client who used a rival's remote app from the printer company to sort an issue, within 5 hours the username and password that was given to them was used to encrypt the system! Nothing that has external access is completely secure but this seems one of the better ones

Cons

A slight bug bear is using multiple monitors, a lot of clients use triple monitors now and if i remote in using RDP I get all 3, using Assist is cumbersome with having to select which screen to use. it's fine if the main screen shows all the windows i need but the clients put them of different screens randomly!

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost

Review Source

RJ

Rey J.  
CEO  
Financial Services  
Used the software for: 2+ years

### "Remote Access - Quickly & Affordable"

November 26, 2023

4.0

For the most part, servers purpose completely 90% of the time.

Pros

Ease of deployment. Not a huge learning curve

Cons

Screen swaps - when having to switch to 2nd & 3rd screens

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Economics. Cost per device. Ease of deployment

Switched from

[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/)

Economics. Cost per device. Ease of deployment

Review Source

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