# Page 19 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 19 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 451-475 of 1369 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Dan Laurentiu R.  
Infrastructure Admin  
Information Technology and Services  
Used the software for: 2+ years

### "Great product overall"

June 9, 2022

4.0

Good product, easy to deploy and easy to use. Definitely recommend it to others.

Pros

Easy to deploy and get on the go! Functionality across multi-platforms.

Cons

All the functions are present but when click, you are invited to purchase more and more. Will be nice just to keep active the Basic functions and options related to the current subscription.

Switched from

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Too expensive.

Review Source

PAUL O.  
Technical Director  
Information Technology and Services  
Used the software for: 6-12 months

### "ZOHO Assist is going to be indispensable when it is perfect"

September 14, 2021

3.0

Having only used ZOHO Assist for about 6 months, it is good. It is better than the horrendous prices that you need to pay for TeamViewer, and it integrates better than AnyDesk.

Pros

I love that ZOHO Assist is part of the ZOHO One suite. This means that we can deploy the client to all of our support tickets. In this it integrates with the rest of ZOHO perfectly like ZOHO Desk and ZOHO CRM. It is really simple and allows us complete control over connections.

Cons

The recording of the remote support does not work as much as we try. The second when connecting to a server for a client, it seemed like a memory leak was increasing the resource usage after a couple of hours. This meant that we had to restart the server and use AnyDesk rather. Not a great testimonial, but this should be easily fixable.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

The integration with the ZOHO One products was the main contributing factor.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

The pricing was the number 1 problem I had with TeamViewer. The 2nd was the fact that you are always worried about the computer you were connecting to and what version of TeamViewer they were running.

Review Source

Rica Mae D.  
Documented-Information Officer  
Construction  
Used the software for: 1-2 years

### "Zoho Assist Review"

July 28, 2021

5.0

Pros

I've been using a lot of remote tools throughout my career and Zoho assist has been my favorite so far. Zoho stands out to other app because of its versatility, I can use it anywhere I like, I can use to my desktop, laptop, and even on my mobile phone which makes it much easier for me to handle user concerns. Great features such as unattended access, live chat, file transfer/sharing and troubleshooting tools makes it a top remote solution for you.

Cons

Didn't have anything to dislike about the app, customer support are also reliable and they act fast enough to make the most assistance I needed.

Alternatives considered

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Review Source

TT

Ted T.  
IT Deputy Director  
Telecommunications  
Used the software for: 2+ years

### "Is Zoho Assist "

April 8, 2021

5.0

Pros

The flexibility of licensing for unattended or by support person is what attracted us to the ZohoAssist solution. For liability reasons we have a balance of unattended stations and support person licensing. Company owned remote machines for unattended and support person licensing for non-company machines. This forces the acknowledgement of allowing support in by starting the support session.

Cons

One item that we find cumbersome is modify station properties like changing the name of the machine in unattended stations. It has to be modified from a different area and is not intuitive. I suggest adding a link in the system properties to allow modifying the system name.

Alternatives considered

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Reason for choosing Zoho Assist

Previous history with ManageEngine products like Desktop Central. Also because it is a cost effective solution.

Switched from

[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)

LogMeIn forced a premium suite that was not needed and hiked the price up by double.

Review Source

SM

Sheldon M.  
CEO  
Computer & Network Security  
Used the software for: 1-2 years

### "Best remote assist software for the cost"

January 3, 2022

5.0

Assist allows for my customers to have a peace of mind know that there IT specialist is able to support them even off site, and with todays new norm, It makes for a very safe work environment.

Pros

Zoho assist has given my company a leg up on our competitor because it allows for ease of use, fast & solid connection while working on remote assist.

Cons

Even though the interface is fairly easy to use, the new 2 screen view gets hung up and takes a minute for the remote computer to catch up.

Alternatives considered

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

Reason for choosing Zoho Assist

At first it was because i could grow and scale my business with the free version. Now that i have grown a bit it allows so many other features that i can scale my staff and assistance to clients across the nation.

Review Source

Javier R.  
Propietario  
Information Technology and Services  
Used the software for: 2+ years

### "Zoho Assist, Buena aplicación a un costo accesible. "

May 18, 2023

5.0

Pros

Las funcionalidades que más me gustan son las de compartir archivos y la función de conexión desatendida. El producto es bastante fácil de utilizar y de integrar a los procesos de nuestra empresa.

Cons

Encuentro que la conexión vs otros productos es más lenta y el proceso para que el usuario acepte y se una a la sesión es un poco complicado.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Reason for choosing Zoho Assist

Costo.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

El costo de TeamViewer para el manejo de mas de 15 computadoras desatendidas era muy alto.

Review Source

JC

Joan C.  
Technical Support Coordinator  
Civic & Social Organization  
Used the software for: I used a free trial

### "Remote support in a charity organisation "

September 29, 2023

5.0

I volunteer for a charity and have taken on managing the remote laptop fleet as part of my role as no-one provided those volunteers with any real support. We are setting up O365 so need to install apps and modify logons which users would really struggle with when they have limited time to do work outside their role. We are also setting up automated processes to maintain the devices and all of this is now possible in a robust, easy to use connection tool.

Pros

Being able to email a team member the deployment link to get them to install the app has been the best feature. The portal view of the devices shows all I need - which devices are setup and when are they on. The connection to our mobile totally 4G network connected devices has been very reliable. Running from a web portal means it doesn't chew resources on my device to run the connection and I have the option to log in on another device if I'm away from mine by simply signing into the site.

Cons

I've only been using the features I most need so far and all I need has been more than suitable.

Reason for choosing Zoho Assist

I have trialed it some years ago so was aware of it and was keen to trial something that I thought the organization would use. No sense going through installing the app only to have to do all of that over again with a different product.

Review Source

TB

Tim B.  
CEO IT Manager  
Computer Networking  
Used the software for: 2+ years

### "Zoho Assist is Essential to the IT Support Business"

March 20, 2024

5.0

I love it!

Pros

Remote Access is critical to our business model. We use it everyday and it is easy to use Zoho Assist. It's easy to deploy and get started with a client right away.

Cons

Customer support is limited. I would like more chat support.

Reason for choosing Zoho Assist

Pricing was a huge factor in our decision to move to Zoho Assist.

Review Source

AD

Al D.  
IT Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Zoho Assist is straightforward and reliable. User and admin friendly as well."

September 28, 2022

5.0

Overall, Zoho Assist has worked great for myself and my support team.

Pros

Zoho Assist is fast, responsive and reliable. I've had no issues remoting into my customers computers - even those with 4 monitors.

Cons

I wish unattended access was included with this software.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Seemed more stable and reliable.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer got too pricey in comparison.

Review Source

JL

Joshua L.  
Owner  
Information Technology and Services  
Used the software for: I used a free trial

### "Zoho Assist - Affordable High quality Product"

January 11, 2024

4.0

Very positive. Software works as advertised

Pros

Has a great set of features. Setup for unattended access is simple. Option to use desktop or website interface.

Cons

Some features require a full connection. EG chat and file transfer. To use these features you need to open a full connection.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Zoho assist offers virtually all the same features of teamviewer (and a few extra) for a fraction of the cost

Review Source

VR

Verified Reviewer  
Owner  
Computer Software  
Used the software for: 2+ years

### "Best Remote Access software out there for the money"

February 8, 2022

5.0

This is by far the best set of applications from a single vendor i have used in my career. good job everyone, I use your apps everyday.

Pros

its easy and affordable. very fast. I really like all the options while you are remotely connected.

Cons

I would like to see a more seemless access when link is shared. some clients have a hard time understanding that they need to install the downloaded file and if they do they keep clicking and installing over and over again.

Review Source

TC

Tommy C.  
CEO/President  
Computer Software  
Used the software for: 6-12 months

### "Very happy with Remote Desktop and Unattended Access for small team"

March 29, 2022

5.0

The ease of managing a small team and a fair price with unattended access is outstanding!

Pros

I purchased ZA to replace LogMeIn for remote desktop access which we had used for 6 years or more. I needed the capability to manage a small team and control user access to several systems. The pricing plans were better for a company of our size, but I was curious as to whether it would have the features that were needed. After using ZA now for about 6 months, I am starting to recommend to my clients and large and small companies because I am so satisfied with the ease of use, never locks up, ease of installing on mac and windows, copy/paste capability, special key handling, plus more.

Cons

This may be a training issue on my part or have to do with my web browser. But, when remoting from a mac to a windows pc, I have a little trouble with Cmd-C (copy) and Cmd-V (paste). Other special keys work perfectly through the menus. Copy/Past on mac to windows also works perfectly if I use the right click (context menu) and select copy/paste, respectively. So, it isn't a big deal and maybe I will learn how to better do this if it is on my end.

Switched from

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

I had used LogMeIn for years. The packages for small teams at the time were not as good, and I needed something straight forward and simple for some of my end users. I decided to give ZA a try and was very happy to have something I liked better without sacrificing any capability.

Review Source

KL

Kassandra L.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent product for Remote Desktop Solutions"

February 9, 2023

5.0

I am able to remote into my own computers and do things that I used to have to bring the computer along with me. So, I'm able to do more on the fly. It is also very easy to connect with remote clients and help them with all of there technolgy needs.

Pros

I was looking for software that was robust and also easy to use with features like the ability to keep notes on clients I had worked with, all in one place. I also needed an easy way to be able to connect with clients who are not always tech savy. This is one of the best software programs I have used and the most cost effective for my small business.

Cons

I wish when I started using the software there had been more "how to use" live sesssions at later times in the day. I wasn't able to signup and learn more as they were always happening in the middle of my work day.

Review Source

Regina Z.  
Corporate Business Liaison  
Telecommunications  
Used the software for: Less than 6 months

### "Everything together"

March 2, 2021

4.0

I had one bad experience, I am in a different time zone, and I tied to reach support and they said they sent me an email that t they were not working, and my coworker was chatting with them, they never replied back my email until later on that day, very sad

Pros

I receive like one hour of training or less, and it was more than enough, not rocket science to learn, very easy to use, and you can learn while you use it. It saves everything, and you know what I really like, you can connect your phone system, email, calendar to it, meaning you don't have to have thousands of windows open

Cons

probably when you send an email, and you have an incorrect email address (one that doesn't exist), it doesn't save that you send it, so you have no records

Review Source

MM

Mario M.  
Owner and consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "ACCESS WHEN TRAVELING EUROPE "

April 22, 2024

5.0

It was the right product to address my needs and it completely fulfilled my expectations

Pros

It provides me with instant access to my test server when traveling, even my recent to Europe, it works fine in every city I was at the moment, I was concerned on how to work but Zoho did a great job

Cons

Only at the initial setup adding technicians was a little tricky, but online assistance helped very efficiently

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Price and ease of use, Zoho can be used with any internet browser

Review Source

NK

Nick K.  
Head of IT & Governance  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Numed Healthcare frontline support and Zoho Assist"

July 12, 2023

5.0

Frustrated customers under tight time frames needing support, this gives our support teams the tools necessary to provide quick, professional support to our end users.

Pros

Ease of use and acceptance within the NHS in the United Kingdom.

Cons

That the Technician Name is pulled from Zoho Accounts a setup similar to SalesIQ would be preferred if possible.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Reason for choosing Zoho Assist

Costs and Feature set.

Review Source

Thomas A.  
  
  
Used the software for: 2+ years

### "Just about the worst support software I have ever had the misfortune of using"

July 26, 2016

1.0

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Pros

Inexpensive, Reasonable Customer support Attended system is okay

Cons

Keyboard on iPad pro does not work (on screen keyboard does) Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge. Desktop app require frequent restarting. Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work). Unattended component is diabolical

Review Source

RG

Roger G.  
Principle  
Management Consulting  
Used the software for: 6-12 months

### "Small company internal and clilent IT support"

March 9, 2020

5.0

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.

Pros

Zoho Assist is simple to use, both for ad hoc sessions and for unattended access. It is easy to send an invitation to clients to almost immediately start a remote session. Likewise, once remote access is setup on a company system I can get to that computer to retrieve data and use software in a flash. And the screen scaling lets me work from systems with vastly different screen resolutions. This is far superior to remote desktop.

Cons

The two factor authentication allows a browser to remember settings. If I'm not careful the accessing computer may remember my credentials and bypass their two factor authentication feature. While this is useful when accessing computers from my in-office workstation, it is not a welcome feature for accessing from a laptop in the field. That is the main reason for wanting MFA and it is far to easy to accidentally bypass.

Reason for choosing Zoho Assist

First, I received a recommendation from my (remotely located) IT professional. Next, I wanted both remote access via invitation and unattended access. Zoho Assist offers both at a very affordable cost. Finally, I desired a MFA solution that was painless. Zoho Assist has a phone-based app that does two factor authentication with a choice of modalities. I particularly like the barcode scan method and use it regularly.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

I could not afford even the least expensive TeamViewer license, and their TOS did not permit use in my business.

Review Source

TH

Tim H.  
IT Director  
Human Resources  
Used the software for: 2+ years

### "Zoho Assist. Best performance and features for the money."

March 29, 2022

4.0

Far superior to TeamViewer. A lot of features for the price compared to other solutions.

Pros

Extremely easy to deploy. Does not use a lot of resources. Works on all platforms including iPhone and iPad.

Cons

No dual monitor support. You must switch between monitors manually. When accessing a dual monitor system, the screen tries to switch automatically based on activity.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

Reason for choosing Zoho Assist

I made a list of features vs price and Zoho Assist came out on top.

Review Source

KE

Keith E.  
Finance & Operations  
Civic & Social Organization  
Used the software for: 6-12 months

### "Finance & Operations Lead"

April 25, 2023

5.0

As a charity, we needed a system that is also keenly priced and Zoho assist fulfilled all the requisites. We continue to use and expand our virtual services in and around the country by overcoming geographical restrictions by using 4/5G networks and technology, and this platform has enabled us to achieve this.

Pros

We needed a remote computer access system that is simple and easy use for non-IT staff, but with versatile administrative functions.

Cons

We 've been using the software for a number of month's and we've yet to receive any negative feedback form our staff. So all's good.!

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LiteManager](https://www.capterra.com/p/141549/LiteManager/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Price point, ease of use for non-IT staff, and for an administrator I found the deployment, diagnostic, security tools effective and helpful, and the dashboard easy to view, and the overall platform stable.

Review Source

ST

Sumit T.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Zoho Assist the life changer tool for my IT Support Team and client satisfaction. "

February 27, 2022

5.0

Exceptionally good very much satisfied with th ezoho products.

Pros

Its ease to use, it reconnect automatically in case of any network change detected. session recording an dreporting, integration with help desk is awesome. I can manage everything from my helpdesk tool only.

Cons

nothing as such .. it ssometimes slow as compared to few other tools.

Review Source

JS

Jorge S.  
IT Specialist  
Computer & Network Security  
Used the software for: 2+ years

### "Affordable and efficient remote solutions services."

August 31, 2023

5.0

From the start my overall experience have been excellent. Great services, great affordability and user friendlyness.

Pros

As an IT Specialist with more than 10 years of experience on the field I've used a lot of remote connection services and Zoho its the only one that is cost effective, easy to use and no restrictive software that let me work the way I need to.

Cons

Te affordability and easy to use for me and my customers.

Reason for choosing Zoho Assist

Zoho is more affordable and offers the same services for less.

Review Source

JW

John W.  
ICT Manager  
Public Safety  
Used the software for: I used a free trial

### "First impressions are very good"

December 19, 2023

4.0

I would definitely recommend giving Zoho Assist a go and I've had good remote access experience with the desktop app. When stuck, the available online help has pointed me in the right direction. Certainly much cheaper than TeamViewer and much more straight forward interface.

Pros

Free trial; low cost to get started; integrates with Azure AD for user login; multi-factor authentication; remote access for Android, iOS, Raspberry Pi, as well as Windows.

Cons

Difficult initially to understand departments and groups, and how to move devices between them. The web viewer did not provide a reliable remote access experience (the display often froze or lagged by seconds making remote access control impossible) however not had any issue with desktop app.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Lower cost of ownership and remote access for Raspberry Pi.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

TeamViewer subscription coming to an end and relatively higher cost to renew than Zoho Assist. Zoho Assist incorporates multi-factor authentication and integrates with Azure AD for easy login.

Review Source

FB

Frank B.  
IT Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Assist Is A Great Replacement for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue "

October 29, 2019

4.0

It has been great. I had heard of them previously but never paid much attention to them. But they have a SHOCKINGLY comprehensive product offering between Zoho and ManageEngine. Working with \[SENSITIVE CONTENT HIDDEN\] has been a delight. He communicates very clearly and he delivers on his promises. In fact, that whole team has gone out of their way to help me understand the product and the feature pipeline. I trust this company.

Pros

I find the company behind the software to be the best thing about it. Specific to the software, I find the the Remote access and Unattended Access software to be a solid all purpose offering. But after many years of sudden price hikes and random product changes at LogMeIn ... I have learned that good software means nothing when the company behind it isn't a reliable partner. Zoho is a company that is more focused on the customer than the shareholders. And that's the kinda company that makes a good partner. Consider then company you're getting into business with ... that's at least as important as the product features.

Cons

My only two concerns were them being available during West Coast business hours and the lack of the ability to store computer login credentials (which will be coming soon in the next update) so I don't have to remember hundreds of complex passwords when the remote computer is locked

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/)

Reason for choosing Zoho Assist

Zoho offered MUCH better support for the iPhone in combination with better pricing. A lot of my work is done from my mobile device. I also prefer the no frills one-click quick access to the key features.

Switched from

[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)

LogMeIn raised their prices ... again. And they changed the structure of their product offering ... again. I can not build a business if the products I rely upon are constantly undergoing major price increases and feature changes. Plus the folks a LogMeIn are very adversarial. You know what I mean if you've ever been a LogMeIn customer and if not, hopefully you never learn.

Review Source

LB

Lazaro B.  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Excellent platform"

May 3, 2024

5.0

Pros

What I like the most is that you don't have to be an expert in programming or have advanced knowledge to use and configure the remote support system

Cons

So far everything I use seems good to me, it would only be better if I had some templates for the website and for users to request support

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

I needed a more professional solution and best

Review Source

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