# Page 2 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 2 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 26-50 of 1369 Reviews

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Frequency of Use

Rafael O.  
Gestor  
Information Technology and Services  
Used the software for: 1-2 years

### "Excelente software de assistência remota"

February 25, 2026

5.0

É para mim o melhor software de assistência remota atualmente, além de ser o que oferece o melhor custo x benefício . Além de ser muito seguro, grava sessões e é muito prático.

Pros

Excelente software de assistência remota. Com funções incríveis que facilitam o dia dia dos Técnicos e um excelente Custo-Benefício

Cons

Para o cliente em alguns casos, o processo para baixar o za\_connect e entrar na sessão é um pouco confuso.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Era mais barato na época e atendia. Hoje em dia continua sendo a melhor opção

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Primeiramente foi uma mudança causada pelo custo do Anydesk. Hoje em dia, além do custo, tem a usabilidade do zoho que tem sido muito boa.

Review Source

Marciel M.  
Administrador  
Computer & Network Security  
Used the software for: Less than 6 months

### "Ferramenta sólida e eficiente para suporte remoto"

January 16, 2026

4.0

Minha experiência com o Zoho Assist tem sido positiva. É uma solução que cumpre bem o papel de suporte remoto, com boa estabilidade e recursos suficientes para atendimentos profissionais. Atende bem tanto demandas pontuais quanto uso recorrente em ambientes corporativos, oferecendo segurança e praticidade.

Pros

A ferramenta é estável e confiável para acesso remoto, com boa performance mesmo em conexões medianas. A interface é simples e objetiva, o que facilita o uso no dia a dia. Recursos como acesso não supervisionado, transferência de arquivos e compatibilidade multiplataforma atendem bem às necessidades de suporte técnico.

Cons

Algumas configurações avançadas não são tão intuitivas e exigem um pouco mais de tempo para adaptação. Em certos cenários, o desempenho pode variar conforme a qualidade da conexão do cliente, e a personalização de algumas funcionalidades poderia ser mais flexível.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Escolhi o Zoho Assist pela facilidade no envio de links de acesso remoto, pela simplicidade de uso e pelo melhor custo-benefício em comparação ao TeamViewer, além de atender de forma mais prática às demandas do suporte técnico no dia a dia.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Decidi fazer a troca pela facilidade no envio de links de acesso remoto, pela praticidade no uso diário e pela melhor experiência no atendimento aos clientes.

Review Source

Chris R.  
Owner  
Computer & Network Security  
Used the software for: Less than 6 months

### "Good Remote Software"

March 26, 2026

5.0

My overall experience with Zoho Assist has been extremely positive. It’s a reliable, professional-grade remote support tool that consistently delivers when I need it most. Whether I’m helping a customer troubleshoot an issue or accessing a system remotely for maintenance, the process is smooth and efficient from start to finish. What stands out is how dependable it is—connections are stable, sessions are quick to launch, and I rarely run into technical hiccups. It also presents well to customers, which is important for maintaining a professional image during support sessions. Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself.

Pros

Zoho Assist has been an absolute game-changer for remote support. What I liked most is how easy it is to connect to a client’s computer—no complicated setup, just a quick session link and you're in. The interface is clean and intuitive, which makes it simple to use even during high-pressure support situations. The performance is solid, with fast connections and minimal lag, even when working on more demanding tasks. I also really appreciate the unattended access feature—it allows me to manage systems without needing the customer present, which is huge for efficiency. Another standout is the reliability. Sessions stay stable, file transfers are smooth, and I’ve never had to worry about losing connection mid-job. Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless.

Cons

The software is good. If I did have a con it would be the fact that they nickle and dime you on the add ons.

Switched from

[RemotePC](https://www.capterra.com/p/173304/RemotePC/)

They do not have the features That ZoHo has.

Review Source

MG

Mario G.  
IT Supervisor  
Logistics and Supply Chain  
Used the software for: 2+ years

### "TOP Unattended Access software"

March 11, 2026

5.0

I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that balances power with simplicity, this is it.

Pros

Performance & Usability The Ease of Use is one of its strongest suits; the interface is intuitive, allowing for a near-zero learning curve. This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes. Remote Capabilities & Reliability The Remote Access feature is incredibly stable. While many platforms struggle with Connection Issues, I’ve found this one to be remarkably resilient even on lower bandwidth. When minor Bugs and Issues do arise—as they do with any complex software—they are usually patched quickly and don't interfere with the core experience. Support & Investment The Customer Support team deserves a special mention. They are responsive, technical, and actually listen to user feedback. When you consider the level of service and the robust feature set, the Value for Money is unbeatable. It is a smart investment for anyone looking to streamline their operations.

Cons

Sometimes renaming devices and creating groups can be a bit cumbersome, as can creating groups, since you have to go to separate and different sections.

Review Source

NP

Nitin P.  
Manager  
Computer Software  
Used the software for: Less than 6 months

### "Zoho Assist, best Remote Support Application"

December 16, 2025

5.0

I am happy as it was less than half the price I was paying to Anydesk. Yes I need to guide users but it is one time process and doesn't take long.

Pros

It is very fast and dont lag. I like the unattended access part. Setup was seamless and works very fast. It also maintain log and calculate total time, every time I connect to my customers. I can setup billing based on the hours I supported customers.

Cons

Customer needs to install Zoho assistance in order to connect. Also it asks user permission, so I need to guide user over the phone. In Anydesk, it is straight forward just tell the number and done

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reason for choosing Zoho Assist

Team Viewer takes too much memory and I felt its bit slow. Also it is expensive than Zoho Assist and it doesnt have a feature to log support hours or billing to customers module. Teams is not fast and lags every time I connected.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Anydesk was very expensive and doesnt provide customer billing option.

Review Source

Maxwell P.  
General Partner  
Hospitality  
Used the software for: 1-2 years

### "Zoho Assist - no one else can beat it!"

July 18, 2025

5.0

I have been thoroughly impressed by Zoho Assist’s seamless remote-access capabilities. From the moment I initiated my first session, I experienced lightning-fast connections and an intuitive interface that made navigating between multiple computers effortless. Whether providing IT support to colleagues across different locations or accessing critical files on a distant workstation, Zoho Assist delivered unparalleled responsiveness and stability. Its streamlined setup process meant less time troubleshooting and more time resolving issues—boosting both my productivity and overall client satisfaction. Beyond its speed, Zoho Assist offers a suite of advanced features that elevate remote collaboration to a new standard of professionalism. Secure file transfers, unattended access, and comprehensive session reporting ensure that every support interaction is not only efficient but also fully auditable. The platform’s robust encryption protocols and customizable security settings give me absolute confidence when handling sensitive data or conducting high-stakes troubleshooting. In all my years of using remote-support tools, Zoho Assist stands out for its combination of performance, reliability, and feature richness—making it an indispensable asset for any organization seeking top-tier remote access solutions.

Pros

\- Lightning fast computer access - Unattended Access - Technical Support Remote - Troubleshooting and Remote Assistance - Streamlined Rollout - Advanced User Controls - Similar to Bomgar - Advanced Access to Wake Up, Power On, etc....

Cons

No cons at all! Even the price is affordable and over the last 2 years I have had no access issues or delays in connecting.

Alternatives considered

[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)[Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/)

Reason for choosing Zoho Assist

Pricing was the largest factor, however the deciding factor was speed and features.

Switched from

[Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/)

Features and usability. Our VPN at work blocked and banned Chrome Remote.

Review Source

VR

Verified Reviewer  
CTO  
Broadcast Media  
Used the software for: 2+ years

### "A Reliable Remote Support Ally for Nearly a Decade"

August 7, 2025

5.0

I’ve been using Zoho Assist for almost 10 years, and it has been a consistently reliable tool in my remote support toolbox. Over the years, I’ve witnessed how it has steadily improved; not only in performance but also in usability and available features. It's now more practical and powerful than ever. Even when other popular tools fail, Zoho Assist has come through for me, proving to be a true lifesaver in critical moments. It’s affordable, dependable, and well-suited for both small and large-scale remote support environments. Very user-friendly: I’d say 95% of the interface is intuitive and smooth to use. Only affected when internet connection drops which in my case is due to rural network limitations, not the platform itself.

Pros

Zoho Assist is packed with useful features like file transfer, chat, audio, clipboard sharing, and excellent video quality. It works reliably even in rural areas with limited bandwidth, which is a gamechanger. The unattended access feature, once set up, is incredibly helpful for ongoing support tasks. I especially appreciate the responsiveness of their customer support and how easy it is to onboard new technicians once they are familiar with the interface.

Cons

Setting up new devices in unattended mode can be slightly confusing at first, especially when trying to organize multiple devices into teams. However, with a bit of practice, this becomes much easier and totally worth it considering the functionality it provides.

Switched from

[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Mainly because of cost. There's no other reason.

Review Source

Roscoe H.  
Director of IT  
Government Administration  
Used the software for: Less than 6 months

### "It is my favourite remote access solution"

March 31, 2026

5.0

love it!!!! I have used multiple applications - Bomgar, Teamviewer, Anyviewer, AnyDesk, ScreenConnect - and this one is my favourite. Bomgar is 2nd. If I was given an option to use any on my list and someone was paying for it, I would still choose Zoho. The pricing options and customizations make it a no brainer.

Pros

Zoho was very easy to use, and ease to install. It links with Spiceworks Help Desk which is great bc I can track tickets by device. Saves so much time being able to remote access. I usedthe option that allows me to group devices like I was used to when I used BeyondTrust Bomgar. It is a great tool without any need for customer support to guide you through setup. It also offers MFA which is a great option for users needing a secure remote access option. Lastly, value!!! It is very valuable as a government agency that has a fixed budget. I have been and will continue to recommend this product

Cons

The option of technician vs unattended assistance was confusing in the beginning. I had to use the trial to understand the difference. I wish it was made clearer in the pricing.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyViewer](https://www.capterra.com/p/276751/AnyViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

The main reason was how many devices Zoho allowed me to have. Secondly, the ability to place devices in groups.

Switched from

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Zoho works with Spiceworks. I saw it on their website and took a chance. Best decision.

Review Source

VR

Verified Reviewer  
IT Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Reliable Remote Support"

December 9, 2025

4.0

Zoho Assist has been a dependable tool for our IT department. We support hundreds of users across several clinics, and being able to remotely assist staff quickly is essential. Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly. The platform is stable, simple to use, and fits well into our workflow.

Pros

Zoho Assist has been reliable and easy to use for our internal IT team supporting multiple clinic locations. The remote connection loads quickly, even at sites with limited bandwidth, and the interface is straightforward for technicians. File transfer, multi-monitor support, and unattended access all work smoothly and help us resolve issues faster. It integrates well into our workflow and saves time during busy clinic hours.

Cons

Occasionally, sessions can take a moment to initialize depending on the workstation, and the browser-based launches sometimes require a refresh.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Zoho Assist integrates directly with Zoho Desk, which makes launching remote sessions and managing support tickets much easier.

Review Source

Michael H.  
Owner  
Computer & Network Security  
Used the software for: 2+ years

### "Zoho Assist best remote management"

January 9, 2026

5.0

I have used and tested multiple remote management systems. Zoho Assist has proven to have the best feature set and performance for the cost. It also integrates seamlessly with other Zoho products. We started using Zoho Assist and found it so good that we purchased several other Zoho management applications to give us a full management suite.

Pros

Zoho Assist is easy to use and has a full feature set for remote management of servers and user support. Assist's multiple deployment options make it efficient for the support tech to get connected and fix issues quickly.

Cons

I have not found any real issues with Zoho Assist. It has all the features needed for remote management and troubleshooting.

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Reason for choosing Zoho Assist

Zoho assist had more features for the money and offered integration with their other management products

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

The cost of Teamviewer was too high for the features that it provided

Review Source

Stefan K.  
IT Professional, Developer  
Computer Software  
Used the software for: Less than 6 months

### "I really like Zoho Assist."

January 23, 2026

5.0

The testing phase and purchase process was very straightforward. It was very easy to learn how to use and try out the product. The price for remote maintenance software for individual customers is much more realistic compared to other products. I can recommend it with a clear conscience.

Pros

Remote customer support is quick and easy to set up. The connection is established quickly and availability is good.

Cons

So far, I really like Zoho Assist and have nothing negative to report. The only thing that's a bit of a hassle is the OneAuth authentication, but perhaps it just takes some getting used to.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

The cost of the AnyDesk license is far too high for my needs. And I saw during the testing phase that Zoho Assist suits my needs.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

The cost of the TeamViewer license is far too high for my needs.

Review Source

DR

Daniel R.  
Lider de proyecto  
Construction  
Used the software for: I used a free trial

### "mi experiencia con zoho"

February 16, 2026

5.0

Zoho ha sido bastante sólido. La interfaz es intuitiva, las integraciones con otros productos son muy prácticas, y la estabilidad, en general, es buena. Solo hay que explorar bien las funciones según tus necesidades.

Pros

es muy fácil de usar, es seguro, funciona en múltiples plataformas, ademas se integra con otros productos de Zoho. Asi todo el soporte se centraliza en un solo lugar, lo cual ahorra tiempo y simplifica las cosas.

Cons

Algunas funciones avanzadas requieren un plan de pago, así que si buscas algo muy básico, a veces otras opciones son más baratas. También puede requerir un poco de curva de aprendizaje si lo quieres aprovechar al máximo.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

porque zoho se integra mas con otras herramientas y es mas economico

Review Source

JS

Jaco S.  
IT, BI and Dev Manager  
Insurance  
Used the software for: Less than 6 months

### "Zoho before the "NO-NO" application"

October 27, 2025

5.0

I had situations where I could not upkeep an internet connection. Anydesk would keep failing and drop connection causing me to reconnect every time. Zoho helped with the situation right there after and I could keep up the connection and change the Firewall settings and allow internet to an offsite office. keeping connection on LTE WIFI and configuring LAN. it helped a ton, and I was needed to fly to the client. all of this and at the same price I paid for other software with less capability.

Pros

the Remote Support is simple and easy to follow. replaced our other software that only had single usage and Zoho support 2 concurrent connections. Which is very helpful When I need to be on a Server and a client at once.

Cons

No comment

Alternatives considered

[UltraVNC](https://www.capterra.com/p/194009/UltraVNC/)

Reason for choosing Zoho Assist

It is simple to use and easy to follow to install. I like the request support feature and the scheduling and monitoring. I can output my teams supporting sessions. and present to EXCO.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Anydesk is expensive for only one license and often disconnects leaving me to reconnect time and time again. It's resume on a session sucks.

Review Source

Jeris Jose D.  
Administrador TI  
Architecture & Planning  
Used the software for: I used a free trial

### "excelente servicio"

March 17, 2026

5.0

La experiencia general ha sido positiva. Zoho Assist ha permitido mejorar la administración remota de los equipos, facilitando el acceso desatendido a servidores y estaciones de trabajo. Es una solución estable, segura y adecuada para entornos empresariales donde se requiere control centralizado y soporte remoto eficiente.

Pros

El acceso remoto desatendido es muy eficiente y estable. Permite administrar equipos y servidores sin intervención del usuario, facilitando tareas de mantenimiento, soporte técnico y gestión centralizada. La plataforma es intuitiva y mejora significativamente los tiempos de respuesta en soporte.

Cons

En algunas ocasiones la conexión puede presentar ligera latencia en comparación con otras herramientas como AnyDesk, especialmente en conexiones de baja calidad. Además, la configuración inicial del acceso desatendido puede requerir mayor tiempo y validación en entornos con políticas de seguridad estrictas.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

mejoria de servicios y economia para la empresa

Review Source

VR

Verified Reviewer  
Senior IT Analyst  
Education Management  
Used the software for: 6-12 months

### "Zoho interaction is more than fantastic."

August 28, 2025

5.0

The platform is easy to navigate, even for those with no prior tech experience. Some features enable us to access remote devices without user intervention, making things easier. Also, the customer support is fast and friendly.

Pros

It's intuitive and user-friendly, even for those who aren’t tech-savvy. Have an excellent unattended access that allows technicians to access remote machines without needing someone on the other end. Another benefit of the system is its value. it doesn't cost a fortune compared with other companies.

Cons

Have some connection issues and lag. If a user has a dual-screen setup, it doesn't always allow the remote session to be moved to the preferred screen, causing frustration for the technician.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Price, easy to use, multiple users, and user-friendly

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

TeamViewer is too expensive and requires annual updates with an extra cost.

Review Source

Theodore T.  
president  
Information Technology and Services  
Used the software for: 6-12 months

### "Amazing amazing amazing!"

December 24, 2025

5.0

one of the best software i have ever used i would recommend it to everyone i know and i have helped others get involved.

Pros

i USEd teamviewer for years, but this version of zoho assist is much more affordable, and does a better job of tracking and making it easier to bill the customers

Cons

I wish there was a delete button, but I found it. It is under the device settings. That was nice - the AI found it for me.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

i could not afford teamviewer anymore, and zoho was a beautiful alternative!

Review Source

AY

Aaron Y.  
Director of IT  
Facilities Services  
Used the software for: 2+ years

### "Top notch remote support software."

April 7, 2025

5.0

Overall, I am very happy with Zoho. We started out just installing this on remote PCs for support but after seeing how easy and valuable it is, we ended up installing in our entire environment to be able to provide the quickest support and response time. The desktop agent is very lightweight and does not cause problems for our users either. We would definitely recommend Zoho Assist to anyone needing an array of reliable remote support tools.

Pros

Zoho assist has been a huge life saver in allowing my team to easily join sessions with our employees and get issues resolved. Unattended access has allowed for quick resolution when users may have an issue installing or can't access their email to receive a link easily. The tools built into the application are robust and the activity monitoring and history has been helpful as well. As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular issue, I can hop on and do some real time training and show them how to resolve an issue.

Cons

Not much. One enhancement that would be nice is the ability to see the last user signed on in the unattended portal (it just has the current user logged in now) as we occasionally have users who can't sign in. We can look up their info by PC name in our inventory so it's not a major thing but would save a little time for the team.

Alternatives considered

[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Zoho Assist

The ease of use and the competitive pricing put it over the top in my opinion.

Review Source

Roy H.  
IT-Senior Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "ZOHO - sehr gute Alternative zu bekannter Remote Software"

January 1, 2026

5.0

Funktionsfähigkeit entspricht grundsätzlich den Erwartungen, Ausweitung der Nutzung geplant; Schneller Zugriff

Pros

Einfache, verständliche Bedienung, sofortige Einsatzbereitschaft, Übersichtlichkeit, Preis-Leistungsverhältnis in Ordnung

Cons

Individuelle Felder zur Beschreibung, die auch als Spalteneintrag sichtbar sind; Umleitung z.B. von Druckaufträgen an das Gerät des Technikers

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Nach Testphase ausgewertet, genügt am Besten den Anforderungen

Switched from

[TeamViewer Frontline](https://www.capterra.com/p/10018835/TeamViewer-Frontline/)

Instabile Verbindungen, Zeitverzug, teuer

Review Source

NT

Nicolò T.  
System Administrator  
Information Technology and Services  
Used the software for: I used a free trial

### "A Reliable and Intuitive Remote Support Solution—Finally!"

November 7, 2025

4.0

After years of relying on ScreenConnect—which had long been our go-to remote support tool and perfectly matched our team’s needs—recent updates introduced frustrating complications. The new version added too many steps just to connect to clients, significantly slowing down our workflow. As a result, we tested dozens of alternative remote support platforms, but none offered the right balance of functionality, reliability, and interface clarity to justify switching—until we tried Zoho Assist. Zoho Assist has finally given us a compelling alternative. The interface is clean and intuitive, remote sessions are stable, and the overall user experience aligns closely with what we appreciated in ScreenConnect. It meets our team’s expectations on nearly every front.

Pros

\-Smooth and reliable remote connections -Clean, user-friendly interface -Easy setup and client onboarding -Strong security features -Excellent value for the feature set

Cons

\-File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported -The Android app feels noticeably sluggish during sessions compared to the desktop version

Switched from

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

ScreenConnect recent updates introduced frustrating complications

Review Source

Luis Enrique J.  
Sistemas Computacionales  
Computer & Network Security  
Used the software for: 1-2 years

### "excelente aplicasion"

January 29, 2026

5.0

Es una herremienta que ha ayudado enorme mente la gestion de los equipos de mis clientes, y mas cuando son varios equipos

Pros

es una excelente aplicación que ha facilitado la atención a mis clientes en cuanto a la sulicion de sus necesidades

Cons

un poco caro y no cuenta con herramientas para dar mantenimiento remoto me como cclenear cloud pero dentro de lo que cabe cumple con las necesidads

Review Source

PH

Paul H.  
Sr. Network Engineer  
Food & Beverages  
Used the software for: 1-2 years

### "Zoho works as described"

August 28, 2025

4.0

Since I have been using it, I have had very little complaints and only good things to say. My company had considered other options when it came for renewal, but the unanimous vote amongst all the techs was to keep it.

Pros

Ease of remotely managing systems (computers/servers) in my environment. Clean dashboard which is important, and I love the drill-down features so that I can get information on any device running the Zoho endpoint client. This feature has been VERY useful.

Cons

It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that remote system (i.e. launch Windows Explorer from main screen but it opens in another).

Review Source

HS

Harry S.  
Head of IT  
Retail  
Used the software for: 6-12 months

### "Does what it says on the tin at an affordable price"

June 10, 2025

5.0

Overall happy with it and will be renewing our subscription. Vastly cheaper than TeamViewer and does everything we need it to.

Pros

Once you're set up it's a very simple user interface to connect to any registered device. The connection quality is good and the experience smooth, and working with dual-monitor remote devices is better than I've encountered on other products. Nothing to install for the agent, and in \*most\* cases it's a simple installation on the remote device.

Cons

Basic admin of devices is very clunky - they can't even be renamed on the main screen and you have to delve into the Deployment menu to make simple changes like that. Installation on MacOS and Android is complicated and the installer program provides little guidance.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Reason for choosing Zoho Assist

Pricing model (per device not per agent), total cost to us, Android support

Switched from

[UltraVNC](https://www.capterra.com/p/194009/UltraVNC/)

Security, connection quality, ease of use, entirely web-based, no app to install for agent, multiple users with customisable permissions

Review Source

VM

Vitaly M.  
owner  
Machinery  
Used the software for: 2+ years

### "Very good service and amazing tech support"

August 28, 2025

5.0

The latest problem I had on Native client file transfer. Initially I was explained limitations and offered way around which I actually found myself and was inconvenient but acceptable. And I was very surprised, that after few days support agent followed up, requested additional information and next day I got resolution how to deal with the problem. This particular case describes, how good is service and support and attentive to customer needs.

Pros

I am using ZOHO Assist Unattended Access for few years to help my client remotely with IT needs. It is fully servicing mine and client's needs on couple dozens PCs with variety of tasks. I think I found solution beyond ZOHO advertising and and tech support is awesome.

Cons

Thinking on my needs and requirements, I cannot point on any feature, that I cannot execute. In case of difficulties tech support is always helps

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Price and convenience, technical support

Review Source

NS

Nitin S.  
IT Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Best remote tool "

May 19, 2025

5.0

before zoho assist we used free remote desktop tools but when we started from free to now new about 260 nods licenses it all about its features.

Pros

it is easy to understand, all the functions are available in zoho assist which is basically require while taking remote. there are 2 options available we can add session confirmation which i like the most.

Cons

nothing is like that every function is good and it must be there. so nothing like least to share over here.

Review Source

SL

Srdjan L.  
System administrator  
Financial Services  
Used the software for: 2+ years

### "Great for work"

February 11, 2026

5.0

It is good software, overall I like it. I see that you constantly have improvements and that I like.

Pros

I like this software because it is easy to use. It has feature that it works after restart. I like that it support Windows, MacOS and Linux.

Cons

It has some bug after elevate to admin mode with resolution in Windows. That would be a think which I would like to be improved.

Review Source

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