# Page 2 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zoho Assist the right Remote Support solution for you? Explore 1414 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews --- Zoho Assist 4.7 (1414) [View alternatives](https://www.capterra.com/p/112011/Zoho-Assist/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 13th, 2026 # Page 2 - Reviews of Zoho Assist ## Showing most helpful reviews Showing 26-50 of 1414 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rafael O. Gestor Information Technology and Services Used the software for: 1-2 years ### "Excelente software de assistência remota" February 25, 2026 5.0 É para mim o melhor software de assistência remota atualmente, além de ser o que oferece o melhor custo x benefício . Além de ser muito seguro, grava sessões e é muito prático. Pros Excelente software de assistência remota. Com funções incríveis que facilitam o dia dia dos Técnicos e um excelente Custo-Benefício Cons Para o cliente em alguns casos, o processo para baixar o za\_connect e entrar na sessão é um pouco confuso. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist Era mais barato na época e atendia. Hoje em dia continua sendo a melhor opção Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Primeiramente foi uma mudança causada pelo custo do Anydesk. Hoje em dia, além do custo, tem a usabilidade do zoho que tem sido muito boa. Review Source Chris R. Owner Computer & Network Security Used the software for: Less than 6 months ### "Good Remote Software" March 26, 2026 5.0 My overall experience with Zoho Assist has been extremely positive. It’s a reliable, professional-grade remote support tool that consistently delivers when I need it most. Whether I’m helping a customer troubleshoot an issue or accessing a system remotely for maintenance, the process is smooth and efficient from start to finish. What stands out is how dependable it is—connections are stable, sessions are quick to launch, and I rarely run into technical hiccups. It also presents well to customers, which is important for maintaining a professional image during support sessions. Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself. Pros Zoho Assist has been an absolute game-changer for remote support. What I liked most is how easy it is to connect to a client’s computer—no complicated setup, just a quick session link and you're in. The interface is clean and intuitive, which makes it simple to use even during high-pressure support situations. The performance is solid, with fast connections and minimal lag, even when working on more demanding tasks. I also really appreciate the unattended access feature—it allows me to manage systems without needing the customer present, which is huge for efficiency. Another standout is the reliability. Sessions stay stable, file transfers are smooth, and I’ve never had to worry about losing connection mid-job. Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless. Cons The software is good. If I did have a con it would be the fact that they nickle and dime you on the add ons. Switched from [RemotePC](https://www.capterra.com/p/173304/RemotePC/) They do not have the features That ZoHo has. Review Source Carlos R. CEO Information Technology and Services Used the software for: Less than 6 months ### "Affordable and Reliable Remote Support Tool for Small MSPs" February 4, 2026 5.0 Overall, my experience has been positive. As someone running a small IT services business, I needed something reliable that didn’t break the budget, and Zoho Assist fits that role well. It’s easy to onboard clients, connections have been stable, and it gives me enough professional features like session recording and scripting without feeling overwhelming. It works well for both on-demand support and managing unattended systems. Pros Zoho Assist has been a solid remote support tool for my small MSP because it’s straightforward to deploy and doesn’t feel overly complicated like some enterprise platforms. I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical. The pricing is also very reasonable compared to other tools, especially for solo technicians or smaller IT businesses trying to grow without huge overhead. Cons The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features. Some advanced automation or deeper MSP integrations require a bit of setup, and the documentation could be clearer for new users who are transitioning from other remote support tools. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing Zoho Assist I also looked at Splashtop, but Zoho Assist made more sense for my business because of the pricing and flexibility for a small MSP. It gave me unattended access, session recording, and branding features without requiring a large upfront investment or complicated licensing. I liked that I could start small as a solo technician and still have room to grow into more automation and integrations later. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) It was getting too expensive, and Zoho Assist provided almost the same if not better for a quarter of the price. Review Source Marciel M. Administrador Computer & Network Security Used the software for: Less than 6 months ### "Ferramenta sólida e eficiente para suporte remoto" January 16, 2026 4.0 Minha experiência com o Zoho Assist tem sido positiva. É uma solução que cumpre bem o papel de suporte remoto, com boa estabilidade e recursos suficientes para atendimentos profissionais. Atende bem tanto demandas pontuais quanto uso recorrente em ambientes corporativos, oferecendo segurança e praticidade. Pros A ferramenta é estável e confiável para acesso remoto, com boa performance mesmo em conexões medianas. A interface é simples e objetiva, o que facilita o uso no dia a dia. Recursos como acesso não supervisionado, transferência de arquivos e compatibilidade multiplataforma atendem bem às necessidades de suporte técnico. Cons Algumas configurações avançadas não são tão intuitivas e exigem um pouco mais de tempo para adaptação. Em certos cenários, o desempenho pode variar conforme a qualidade da conexão do cliente, e a personalização de algumas funcionalidades poderia ser mais flexível. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Zoho Assist Escolhi o Zoho Assist pela facilidade no envio de links de acesso remoto, pela simplicidade de uso e pelo melhor custo-benefício em comparação ao TeamViewer, além de atender de forma mais prática às demandas do suporte técnico no dia a dia. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Decidi fazer a troca pela facilidade no envio de links de acesso remoto, pela praticidade no uso diário e pela melhor experiência no atendimento aos clientes. Review Source UC Ulysses C. Coding Consultant Telecommunications Used the software for: I used a free trial ### "Zoho for begginers" May 19, 2026 4.0 Overall Verdict: A Dependable Workhorse with Exceptional Value My overall experience with Zoho Assist has been highly positive, cementing its place as a reliable, go-to tool for cloud-based remote support and unattended endpoint management. While it might not have the hyper-fluid screen-mirroring frame rates of some specialized, heavy-duty desktop applications, it more than makes up for it in sheer utility, ease of deployment, and cross-platform flexibility. For an IT professional, helpdesk agent, or managed service provider (MSP), it acts as a dependable workhorse that gets the job done without overcomplicating the workflow or draining the budget. Pros What I like most about Zoho Assist is its exceptional balance of simplicity and cross-platform flexibility at an incredibly competitive price point. For IT professionals, MSPs, or helpdesk teams, it strips away the bloated installation processes of legacy remote-support software, making on-demand troubleshooting entirely frictionless. Cons While Zoho Assist is an excellent, cost-effective tool for remote support, it isn't without its flaws. When deploying it at scale or using it for intensive troubleshooting, certain limitations and performance bottlenecks become noticeable. Review Source Juan Carlos A. Gerente Computer Software Used the software for: 1-2 years ### "The Best Unattended Access Tool I’ve Used So Far" December 18, 2025 5.0 My experience with Zoho Assist has been excellent!. It is the unattended access solution I have liked the most among all the tools I have tried, and I have tested several different options Pros What I like most about Software Assist is its ease of use and accessibility. The platform allows me to have all the equipment I need to provide service to clearly organized and always available, which makes day-to-day operations much more efficient. Cons Sometimes it can be difficult to quickly find what I am looking for within the menus or configuration settings Alternatives considered [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) Reason for choosing Zoho Assist What I liked most was how easy it is to see and manage all the computers I need to provide service to in one place. The platform is very easy to use, and the pricing is very competitive considering the number of devices I can support. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Zoho Assist offers a better overall experience for unattended access. It is more intuitive, reliable, and provides better value for the features it offers. Review Source NP Nitin P. Manager Computer Software Used the software for: Less than 6 months ### "Zoho Assist, best Remote Support Application" December 16, 2025 5.0 I am happy as it was less than half the price I was paying to Anydesk. Yes I need to guide users but it is one time process and doesn't take long. Pros It is very fast and dont lag. I like the unattended access part. Setup was seamless and works very fast. It also maintain log and calculate total time, every time I connect to my customers. I can setup billing based on the hours I supported customers. Cons Customer needs to install Zoho assistance in order to connect. Also it asks user permission, so I need to guide user over the phone. In Anydesk, it is straight forward just tell the number and done Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoho Assist Team Viewer takes too much memory and I felt its bit slow. Also it is expensive than Zoho Assist and it doesnt have a feature to log support hours or billing to customers module. Teams is not fast and lags every time I connected. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Anydesk was very expensive and doesnt provide customer billing option. Review Source VR Verified Reviewer CTO Broadcast Media Used the software for: 2+ years ### "A Reliable Remote Support Ally for Nearly a Decade" August 7, 2025 5.0 I’ve been using Zoho Assist for almost 10 years, and it has been a consistently reliable tool in my remote support toolbox. Over the years, I’ve witnessed how it has steadily improved; not only in performance but also in usability and available features. It's now more practical and powerful than ever. Even when other popular tools fail, Zoho Assist has come through for me, proving to be a true lifesaver in critical moments. It’s affordable, dependable, and well-suited for both small and large-scale remote support environments. Very user-friendly: I’d say 95% of the interface is intuitive and smooth to use. Only affected when internet connection drops which in my case is due to rural network limitations, not the platform itself. Pros Zoho Assist is packed with useful features like file transfer, chat, audio, clipboard sharing, and excellent video quality. It works reliably even in rural areas with limited bandwidth, which is a gamechanger. The unattended access feature, once set up, is incredibly helpful for ongoing support tasks. I especially appreciate the responsiveness of their customer support and how easy it is to onboard new technicians once they are familiar with the interface. Cons Setting up new devices in unattended mode can be slightly confusing at first, especially when trying to organize multiple devices into teams. However, with a bit of practice, this becomes much easier and totally worth it considering the functionality it provides. Switched from [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Mainly because of cost. There's no other reason. Review Source Maxwell P. General Partner Hospitality Used the software for: 1-2 years ### "Zoho Assist - no one else can beat it!" July 18, 2025 5.0 I have been thoroughly impressed by Zoho Assist’s seamless remote-access capabilities. From the moment I initiated my first session, I experienced lightning-fast connections and an intuitive interface that made navigating between multiple computers effortless. Whether providing IT support to colleagues across different locations or accessing critical files on a distant workstation, Zoho Assist delivered unparalleled responsiveness and stability. Its streamlined setup process meant less time troubleshooting and more time resolving issues—boosting both my productivity and overall client satisfaction. Beyond its speed, Zoho Assist offers a suite of advanced features that elevate remote collaboration to a new standard of professionalism. Secure file transfers, unattended access, and comprehensive session reporting ensure that every support interaction is not only efficient but also fully auditable. The platform’s robust encryption protocols and customizable security settings give me absolute confidence when handling sensitive data or conducting high-stakes troubleshooting. In all my years of using remote-support tools, Zoho Assist stands out for its combination of performance, reliability, and feature richness—making it an indispensable asset for any organization seeking top-tier remote access solutions. Pros \- Lightning fast computer access - Unattended Access - Technical Support Remote - Troubleshooting and Remote Assistance - Streamlined Rollout - Advanced User Controls - Similar to Bomgar - Advanced Access to Wake Up, Power On, etc.... Cons No cons at all! Even the price is affordable and over the last 2 years I have had no access issues or delays in connecting. Alternatives considered [LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)[Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Reason for choosing Zoho Assist Pricing was the largest factor, however the deciding factor was speed and features. Switched from [Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Features and usability. Our VPN at work blocked and banned Chrome Remote. Review Source Jason S. EVP - IT Financial Services Used the software for: 2+ years ### "Great solution for SMBs!" May 19, 2026 5.0 Positive, very happy overall. It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and inventory. Pros Intuitive, easy to for both the tech and the remote user, and budget friendly. Connection is stable and lag free. If you are a small-medium size business, this is a great remote support tool. When partnered with Zoho Desk, management and ticketing is simple. Cons Interface could use some updating, but it is mostly a cosmetic Con. Also, it would be nice to be able to launch a session directly through Zoho Desk, along with the associated ticket times (machine interaction times). Currently, you would have to manually enter the Assist session notes and technician times into the ticket in Zoho Desk. Review Source Trevor T. Director of Sales and Marketing Consumer Services Used the software for: 1-2 years ### "Other softwares don't even come close to Zoho" May 23, 2026 5.0 Overall, my experience has been a good one. I needed a program that I could jump on, send a link and access a computer remotely without needed excess drivers and other random things installing in the background, just a few buttons and I'm connected. I tried using other programs but they seem like they were made in the 80s compared to this. Pros I have a small business, and Zoho Assist helps me so much. The value for money is amazing, since I use the free account I'm able to not only connect remotely but I can have a few computers on unattended access so I can help whenever. We have multiple branches and being able to jump on and assist is a Godsend. It's so easy to use, I have people who are not computer savvy able to use it and it just works. The connection is stable, never having any connection issues at all. Cons Honestly, nothing. I don't like that it's always asking me to pay for it, but I think they finally got me today and I'm going to upgrade to the $18 plan as one pro user, and no unattended access except the free ones. Switched from [Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Chrome remote desktop was a terrible product. Review Source Steven C. Installation Tech Information Technology and Services Used the software for: I used a free trial ### "Most amazing remote software" May 5, 2026 5.0 Overall, the experience people report with Zoho Assist tends to land in the “solid but not perfect” category—it does its core job well, with a few trade-offs depending on your needs. The general feel: Most users describe it as reliable, simple, and cost-effective, especially for day-to-day remote support. Many IT teams say it becomes their “go-to” tool because it’s easy to deploy and works quickly once set up. Pros Ease of use It’s straightforward to set up and run, even for non-technical users. Starting a remote session usually just takes a link or a small download, which makes it practical for quick support situations. Unattended access A big plus is the ability to connect to devices without someone on the other end. That’s especially useful for IT teams managing servers or employee machines after hours. Cross-platform support It works across Windows, macOS, Linux, and mobile devices, so you’re not locked into one ecosystem. Browser-based access You can run sessions directly from a browser without installing heavy software, which keeps things flexible and lightweight. Cons Performance & connection issues This is probably the biggest drawback. Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions. Reconnecting after a drop can interrupt workflows Slower than competitors like TeamViewer in high-latency situations From Reddit, one user described “constant lag… remote screen so delayed it became unreadable.” Review Source Michael H. Owner Computer & Network Security Used the software for: 2+ years ### "Zoho Assist best remote management" January 9, 2026 5.0 I have used and tested multiple remote management systems. Zoho Assist has proven to have the best feature set and performance for the cost. It also integrates seamlessly with other Zoho products. We started using Zoho Assist and found it so good that we purchased several other Zoho management applications to give us a full management suite. Pros Zoho Assist is easy to use and has a full feature set for remote management of servers and user support. Assist's multiple deployment options make it efficient for the support tech to get connected and fix issues quickly. Cons I have not found any real issues with Zoho Assist. It has all the features needed for remote management and troubleshooting. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing Zoho Assist Zoho assist had more features for the money and offered integration with their other management products Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) The cost of Teamviewer was too high for the features that it provided Review Source MZ Mike Z. Owner Computer Hardware Used the software for: 2+ years ### "Good alternative over Teamviewer" May 6, 2026 5.0 Pros I prefer Zoho over Teamviewer, a North American Floridian based German company. Fast reliable connection in Canada. Cons Not as well known by my customers as Teamviewer and does not have as many options as Teamviewer remote access. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost of product and Geo political matter. Review Source JUAN OSCAR R. President Broadcast Media Used the software for: Less than 6 months ### "Reliable and Secure Remote Support Solution for Our Business" February 17, 2026 5.0 Our overall experience with Zoho Assist has been very positive. We use it regularly to support clients and manage multiple systems remotely, and it has improved our operational efficiency. The connections are secure and stable, which gives us confidence when accessing sensitive systems. It has become an essential tool in our daily workflow, and it delivers good value for the price. Pros Zoho Assist has been a great addition to our business. The remote connections are secure, stable, and easy to manage. The unattended access feature works very well and has improved our efficiency. Setup was simple, and the pricing is fair for the value provided. Highly recommended for businesses needing reliable remote support. Cons The initial setup of advanced features can take some time to fully understand, but once configured, the platform runs very well. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We switched mainly because of pricing and better overall value compared to other remote support solutions. Review Source Stefan K. IT Professional, Developer Computer Software Used the software for: Less than 6 months ### "I really like Zoho Assist." January 23, 2026 5.0 The testing phase and purchase process was very straightforward. It was very easy to learn how to use and try out the product. The price for remote maintenance software for individual customers is much more realistic compared to other products. I can recommend it with a clear conscience. Pros Remote customer support is quick and easy to set up. The connection is established quickly and availability is good. Cons So far, I really like Zoho Assist and have nothing negative to report. The only thing that's a bit of a hassle is the OneAuth authentication, but perhaps it just takes some getting used to. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist The cost of the AnyDesk license is far too high for my needs. And I saw during the testing phase that Zoho Assist suits my needs. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) The cost of the TeamViewer license is far too high for my needs. Review Source Jeris Jose D. Administrador TI Architecture & Planning Used the software for: I used a free trial ### "excelente servicio" March 17, 2026 5.0 La experiencia general ha sido positiva. Zoho Assist ha permitido mejorar la administración remota de los equipos, facilitando el acceso desatendido a servidores y estaciones de trabajo. Es una solución estable, segura y adecuada para entornos empresariales donde se requiere control centralizado y soporte remoto eficiente. Pros El acceso remoto desatendido es muy eficiente y estable. Permite administrar equipos y servidores sin intervención del usuario, facilitando tareas de mantenimiento, soporte técnico y gestión centralizada. La plataforma es intuitiva y mejora significativamente los tiempos de respuesta en soporte. Cons En algunas ocasiones la conexión puede presentar ligera latencia en comparación con otras herramientas como AnyDesk, especialmente en conexiones de baja calidad. Además, la configuración inicial del acceso desatendido puede requerir mayor tiempo y validación en entornos con políticas de seguridad estrictas. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) mejoria de servicios y economia para la empresa Review Source DR Daniel R. Lider de proyecto Construction Used the software for: I used a free trial ### "mi experiencia con zoho" February 16, 2026 5.0 Zoho ha sido bastante sólido. La interfaz es intuitiva, las integraciones con otros productos son muy prácticas, y la estabilidad, en general, es buena. Solo hay que explorar bien las funciones según tus necesidades. Pros es muy fácil de usar, es seguro, funciona en múltiples plataformas, ademas se integra con otros productos de Zoho. Asi todo el soporte se centraliza en un solo lugar, lo cual ahorra tiempo y simplifica las cosas. Cons Algunas funciones avanzadas requieren un plan de pago, así que si buscas algo muy básico, a veces otras opciones son más baratas. También puede requerir un poco de curva de aprendizaje si lo quieres aprovechar al máximo. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) porque zoho se integra mas con otras herramientas y es mas economico Review Source FF Fernando F. CISO Computer & Network Security Used the software for: 2+ years ### "My experience with Zoho Assist" January 29, 2026 5.0 I've been using this tool since 2020 and I'm very satisfied with its ease of use and quick installation. Pros Quick to install, easy to use, and the access console is very organized and simple for managing devices and technicians. Cons Sometimes, the Zoho service installed on the client stops working, and it's necessary to access the device with another tool to reinstall the client. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Zoho Assist Easier to use and the price fits my budget. Switched from [Remote Support and Meetings](https://www.capterra.com/p/151862/Remote-Support-and-Meetings/) The tool is slow, insecure, and very expensive. Review Source JS Jaco S. IT, BI and Dev Manager Insurance Used the software for: Less than 6 months ### "Zoho before the "NO-NO" application" October 27, 2025 5.0 I had situations where I could not upkeep an internet connection. Anydesk would keep failing and drop connection causing me to reconnect every time. Zoho helped with the situation right there after and I could keep up the connection and change the Firewall settings and allow internet to an offsite office. keeping connection on LTE WIFI and configuring LAN. it helped a ton, and I was needed to fly to the client. all of this and at the same price I paid for other software with less capability. Pros the Remote Support is simple and easy to follow. replaced our other software that only had single usage and Zoho support 2 concurrent connections. Which is very helpful When I need to be on a Server and a client at once. Cons No comment Alternatives considered [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) Reason for choosing Zoho Assist It is simple to use and easy to follow to install. I like the request support feature and the scheduling and monitoring. I can output my teams supporting sessions. and present to EXCO. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Anydesk is expensive for only one license and often disconnects leaving me to reconnect time and time again. It's resume on a session sucks. Review Source VR Verified Reviewer HRIS Construction Used the software for: 2+ years ### "Great Support/Remote Access Tool" May 22, 2026 5.0 Zoho Assist allows me to connect to multiple computers simultaneously. It also allows employees to remotely connect to their computers from home Pros What I like most is that it's an affordable tool that allows for multiple users to have an essential function. Cons This is more of a nitpick. As good as the service is, it doesn't run quite as smooth as a vpn/firewall setup. The savings is worth the tradeoff, though. Switched from [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/) The vpn license price was too high. We needed to provide remote access for multiple individuals at an acceptable price point. Review Source Theodore T. president Information Technology and Services Used the software for: 6-12 months ### "Amazing amazing amazing!" December 24, 2025 5.0 one of the best software i have ever used i would recommend it to everyone i know and i have helped others get involved. Pros i USEd teamviewer for years, but this version of zoho assist is much more affordable, and does a better job of tracking and making it easier to bill the customers Cons I wish there was a delete button, but I found it. It is under the device settings. That was nice - the AI found it for me. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) i could not afford teamviewer anymore, and zoho was a beautiful alternative! Review Source Joel F. Principal Consultant Information Technology and Services Used the software for: 2+ years ### "Zoho Assist " May 7, 2026 5.0 I've used it for years and years at my previous role. Always was reliable. Sessions connected when I needed them, file transfer worked, and I rarely had to fall back to another tool. Pros I like how easy it is for the user on the other end. They just click a link, run a tiny app, and we're connected. No accounts to make, no installs to fight with. Cons Sometimes it can be hard to get the admin stuff to work at first. The unattended access setup and permissions took a few tries before everything worked the way I wanted. Review Source Ali M. Software Engineer Computer Software Used the software for: Less than 6 months ### "Reliable and Easy-to-Use Remote Support Solution" May 20, 2026 5.0 My overall experience with Zoho Assist has been positive. It is easy to set up, reliable for remote access, and works well for troubleshooting and managing devices remotely. The connection quality is generally stable, and features like unattended access, file transfer, and browser-based sessions make remote support more convenient. Pros Easy remote access and setup Stable and fast remote connection Simple and clean user interface Works well for remote support and troubleshooting Unattended access feature is very useful Cons Occasional lag or connection drops during long sessions Mobile app experience could be smoother Some advanced features are limited on lower plans Interface can feel slightly outdated in some sections File transfer speed is sometimes slow Initial setup for unattended access can be confusing Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: I used a free trial ### "Efficient Remote Access for Daily Operations" March 31, 2026 5.0 Zoho Assist has been a solid tool for my day-to-day operations. It’s helped me provide faster support, reduce downtime, and stay more responsive to clients. The ease of use and stability make it something I can depend on consistently. Pros Honestly, what I like most about Zoho Assist is how easy it makes everything. I can connect to a client’s computer in seconds and handle things on the spot without back-and-forth. It’s smooth, no headaches, and saves me a ton of time when I’m managing multiple dealerships. Cons One downside is that the end user still needs to download and run an executable to start the session, which can add an extra step and sometimes slow things down. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.