# Page 20 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 20 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 476-500 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JP

John P.  
Managing Director  
Electrical/Electronic Manufacturing  
Used the software for: I used a free trial

### "Look at an alternative to the very expensive other remote assist application"

February 26, 2024

5.0

We were looking at a sensible prices alternative to main named remote access/assist application. We need occasional access to our clients server and PC to assist in problem resolving. The issue we have is that we have several engineer who do oncall assistance. They might only need to get remote access to a customers system once or twice a year. But you can guarantee when they do its 2am in the morning and its urgent. We needed something that everyone could have on their laptops without the extreme expense of a additional license to cover that unusual event that might occur once a year. Previously they would call the sensor engineer or manager to get then to log in and do the fix. Now everyone can have the ability, the connections time and the number of connection will not go up but customer service has increased.

Pros

Very easy to get to work and deploy. Unattended access once applied is so simple to use Note section at end of session really useful Both Browser and desktop version easy to learn The ability to add technicians- Not every needs to use all the time by on call engineer need the ability. This is possible at no addition cost with Zoho. A real plus. Multi connections to allow two technician to look. Nice smooth interface not clunky. User admin easy to learn Ability to have different department with assigned dedicated technician

Cons

Nothing at the moment. We have run a full test on the type of support we would normally be requested to do. Everything is as good as with the thrid party application we are using

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost of license to allow six engineer to have the ability to remote connect to customers servers.

Review Source

KB

Karen B.  
Technology Support Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great product for a mixed environment and easy to use"

November 1, 2022

5.0

We really struggled with our macOS users and figuring out how to provide remote support to them. As new macOSs are released, we lose more and more features with other software. With Zoho Remote we are now able to address the entire mixed network 100%.

Pros

Unattended access is a great feature for us once the client is installed. Users don't have to do anything but click accept to allow a technician to join a remote session. Once connected the user can basically give the tech control to help.

Cons

There is nothing we don't like about the software other than once the client is installed for unattended access it requires a reboot to show up in the list of machines.

Alternatives considered

[Apple Remote Desktop](https://www.capterra.com/p/236342/Apple-Remote-Desktop/)

Reason for choosing Zoho Assist

ARD is specific to macOS but stopped working and the other was very expensive.

Review Source

BL

Benjamin L.  
IT Systems Administrator  
Gambling & Casinos  
Used the software for: 6-12 months

### "Really Easy Setup"

October 21, 2019

5.0

We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.

Pros

There are so many great features of Zoho Assist. The unattended support feature saves so much time in the troubleshooting process. It is fast and haven't had any issues with performance. I also really like the fact that when you delete a device, the software deletes itself from the device automatically. The setup was really easy and the chat feature in the admin portal, I was able to get technical support within a few minutes the times that I did have questions. I would recommend this to anyone who needs unattended remote access to the network environment.

Cons

I haven't seen any cons. It is really fast connection and especially convenient that it is unattended remote support so I can login without needing confirmation from the end user, this saves so much time in the troubleshooting process. A suggestion would be add features that would allow the admin to see information without having to log into the PC, such as disk space, memory / CPU usage, last time rebooted.

Alternatives considered

[Xcitium Endpoint Detection & Resonse](https://www.capterra.com/p/154967/Comodo-Endpoint-Security-Manager/)

Reason for choosing Zoho Assist

We were already using the Zoho Assist, remote assistance and found it really simple and easy. We decided to try the unattended support and it has been a great experience!

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ITarian](https://www.capterra.com/p/185768/ITarain/)[Xcitium Endpoint Detection & Resonse](https://www.capterra.com/p/154967/Comodo-Endpoint-Security-Manager/)

They no longer offer their services for free. We have numerous issues with their services when it was free so we weren't going to pay for their services.

Review Source

EM

Eddie M.  
IT Mananger  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Must Support Tool"

September 15, 2022

5.0

With Zoho Assist i can do administrative tasks without being on location. Very happy with the product.

Pros

The console is what stick out, it's laid out and streamline for the support technician. Having the unattended feature make it's easy to just connect anytime the end-user need assistance or when one needs to connect to a computer/server for remote deployment, maintenance and installtion.

Cons

Nothing I can think of except that it would be nice If i can raise the privilege level to admin by the super admin user. I always have to guide the user to enter the admin credentials when making changes.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

I like Zoho Assist interface better.

Review Source

CM

Charles M.  
President  
Computer & Network Security  
Used the software for: 2+ years

### "ZOHO Remote Access"

May 16, 2023

5.0

Unattended access is all I use in my business and I have used Zoho exclusively for the past 6 years. It is the best remote software I have ever used and I have used them all.

Pros

Unattended access is all I use in my business and it almost always is available and almost always works. Very little downtime.

Cons

I do not have anything that I dislike about this product for me.

Reason for choosing Zoho Assist

Cost

Switched from

[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Cost

Review Source

NJ

Nicolas J.  
Senior Systems Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "Zoho Assist is a must for Small MSP Businesses"

July 25, 2023

4.0

I do everything remotely. I support around 40 machines and receive calls daily from end users that I support remotely. Resolving problems with all the windows devices I have.

Pros

Zoho assist is the most critical software for an MSP like me. I work remote and have clients\\servers in different locations.

Cons

I truly dislike the fact that by closing a window to Zoho does not disconnect the client, making the end user have to disconnect.

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Reason for choosing Zoho Assist

Zoho is more affordable and just as reliable if not more than the products listed.

Switched from

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Zoho is much more affordable

Review Source

JPM

Jay Paul M.  
Technical Consultant  
Computer Software  
Used the software for: 2+ years

### "Zoho Assist is the best and cheapest alternative without reduction in quality"

September 28, 2021

5.0

I enjoy using Zoho Assist. I have used it in place of Zoom, LogMein, and other remote session apps.

Pros

I love the option to do screen shares, remote assist, unattended access and, best of all, remote mobile device support!

Cons

I don't have any cons right now. I think that the backend dashboard is not as elaborate, but that also makes it less complicated.

Alternatives considered

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Reason for choosing Zoho Assist

Pricing and feature set was just perfect on my budget, in addition to their product history and support.

Review Source

AT

Artur T.  
IT  
Information Technology and Services  
Used the software for: 2+ years

### "Zoho Assist Review"

January 5, 2023

5.0

Very good A+++

Pros

It is free, they are so nice to help small IT businesses like me and provide the basic services free of cost through their spiceworks network.

Cons

Nothing, how can you hate free? I respect and support this company, in a world where greed thrives, they were able to help people such as myself during a time like now and the entire pandemic continue to run and help others. Thank you ZOHO!

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Needed to run or help friends, family and customers with IT remote services.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost

Review Source

AP

Antonette P.  
Customer Service Representative  
Telecommunications  
Used the software for: 2+ years

### "Zoho Assist experience and review"

November 8, 2021

5.0

We are using it to remote update and fix any errors with our computers. Using this software just made everything smooth sailing, I highly recommend this to everyone.

Pros

I like that it allows you remotely access a computer which for the last 2 years during this pandemic is really helpful. Especially for colleagues like me that don't know much about computer and needs IT assistance. Through this software our IT's can access, fix, troubleshoot, update our PC by remotely accessing it. To me that is amazing cause it saves us time, unlike if you get an instruction and try to follow it without any idea on what they are talking about. Not only it allows you to let the IT person to remotely access and fix the computer on your end it gives you a feature of chatting to the other person and communicate what is the error about, and how they are fixing ot that way you can see what they are doing and learn how to fix it yourself the next time it happend because you already saw how it's done. This really helps with that cannot be more than thankful for, I highly recommend this.

Cons

I can't think of any cons about this software. For the longest time that we've been using it we haven't encoubter any issue by far.

Review Source

KP

Kelly P.  
Customer Support Analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "Zoho Assist is powerful and easy on the budget"

January 27, 2023

5.0

We can do proper Remote support and it cuts down on our need for deskside support visits.

Pros

Cross-platform support - from Chromebooks and Mobile devices, to standard Desktops and Servers using the most popular Operating systems

Cons

Client-side interface could use retooling - especially the file-sharing portion. Can be a little confusing for end-users to navigate

Alternatives considered

[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)

Reason for choosing Zoho Assist

Price

Review Source

ALB

Andre Luiz B.  
IT Manager  
Computer Networking  
Used the software for: Less than 6 months

### "Brianezi's choice as remote support software."

May 10, 2022

4.0

Zoho assist combined with Zoho Desk are perfect tools for Brianezi's helpDesk team, solving 100% of current needs.

Pros

I loved the integration with Zoho Desk, as it makes it much easier to handle tickets opened by users. The tools available for the technician and Chat with text, voice and video options are also good differentials.

Cons

the price a little high compared to other solutions

Reason for choosing Zoho Assist

Features and quality of the remote support system, plus integration with helpdesk software

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

The combination of resources, quality, ease of use and integration with Helpdesk software made us choose this solution

Review Source

JH

John H.  
Integration Specialist  
Utilities  
Used the software for: 2+ years

### "Zoho Remote Assist Saves Money, Protects Profits and Ensures our Organization is setup for Success!"

September 1, 2022

5.0

Pros

Zoho Assist is by far the best remote assistance solution that our team has used within our service territory. The ability to easily support our customers remotely and securely is paramount in our industry. The ability to remote assist across multiple devices and platforms including iOS and Android devices is a must have. The advanced tasks that allow for remote reboot while staying connected to the customers device, and more, saves time and works flawlessly. The brand specific communications that supports our corporate communications plan enables our organization to provide a consistent, seamless experience.

Cons

This has been the best tool we have used in our effort to support our customers. While there may be future enhancements that we may wish to be researched, at this point, this Zoho Assist solution sets our team up for success.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)

Review Source

Menachem T.  
Tech integration  
Education Management  
Used the software for: 1-2 years

### "Saved us during the pandemic"

December 24, 2021

4.0

Pros

It's easy to deploy and use, and can assign unlimited technicians.

Cons

the resolution of the screen when remotely accessing the computers

Switched from

[Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/)

Because of security and installation ability of zoho assist

Review Source

Glenn M.  
Senior Consultant  
Information Technology and Services  
Used the software for: I used a free trial

### "Seems to work well with just a couple of quirks"

November 20, 2023

5.0

Pros

It's pretty responsive, seems to be tolerant of reboots and network interruptions, and the file transfer and diagnostic features work pretty well.

Cons

1) the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account, necessitating a disconnect and reconnection to the session. And 3) Certain keyboard combinations, such as anything with the Windows key, do not work and you have to use the "Sticky Key" feature, which works but is a bit clunky to get used to.

Alternatives considered

[RemotePC](https://www.capterra.com/p/173304/RemotePC/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Reason for choosing Zoho Assist

A combination of cost and features. Zoho Assist seems to meet the right balance of features and cost to fit my needs as a very small MSP.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost. For the features I use, Zoho Assist is far more cost effective than TeamViewer.

Review Source

TA

Tom A.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Zoho Assist Excellect Product & Great Value"

November 27, 2023

5.0

I have been using the product for the past 2+ years and am fully satisfied. It includes some tools that others do not have.

Pros

Administrative and Quick start tools reduce time providing maintenance.

Cons

I have used several different Remote Support Tools & Unattended Support over the mast two decades. Zoho Assist rates with the best at a lower cost.

Switched from

[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

COST of other products continued to increase each year.

Review Source

NT

Nick T.  
MD  
Events Services  
Used the software for: 2+ years

### "Solid product, works well for us"

January 19, 2022

5.0

Pros

We moved over to this after trying TeamViewer and evaluating a few others like AnyDesk. We use the Unattended Access feature to support our PCs when they are out with customers and our customers ring for support. A simple but great feature is it's just so easy to ask the customer their laptop number and connect straight on, because we can easily access the whole list of devices from one screen. It's a good value option when you have a lot of devices to manage.

Cons

The technician's interface is browser based, and maybe for that reason it doesn't feel as instantaneoulsy responsive as desktop clients like AnyDesk. I suspect this would have more of an impact if you were doing graphics work remotely, but for us it doesn't really bother us. The file transfer interface could probably be improved to be more heavily integrated with the OS file browser.

Review Source

OA

Oziegbe A.  
IT support specialist  
Information Technology and Services  
Used the software for: I used a free trial

### "Easy to use"

May 17, 2024

5.0

Pros

it is easy to connect to the remote machine of the customer

Cons

connectivity during sessions is kind of slow

Review Source

Zyren Christian D.  
IT Support Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Zoho Assist Review "

August 27, 2021

5.0

Pros

This product is really great, working as IT support I need to deal with a lot of remote session requests. With the help of Zoho Assist I can manage to work on different machines at the same time making it very time efficient. I also liked the features of this product such as real time chat to my colleagues whenever I'm not doing unattended session, file transfer, unattended session and many more.

Cons

The product is so much flexible to use as I can use my mobile phone to do remote assist but sometimes using mobile feature is not very stable.

Review Source

MM

Manuel M.  
Principal  
Information Technology and Services  
Used the software for: 2+ years

### "Zoho Assist great value for the money"

March 24, 2022

5.0

I have been using it for years and love it, it would be nice to have a billing module to bill customers directly for their use of Zoho Assist.

Pros

Cost and features are the pros compared to the competition, no one comes close.

Cons

Customer service could improve, but they do respond

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Cost and features

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

3 years ago

Review Source

HB

Harold B.  
Solutions Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Assist Initial Impressions"

May 13, 2022

4.0

Overall, I'd rate Zoho Assist and their Unattended Access products as very mature. There are some security features, like clipboard isolation, that while inconvenient at times, are great to see in remote access products. The price is great, as well.

Pros

Zoho Assist has most, if not all the features, of their pricier competitors, at a very reasonable price. While we're still new to the software, the feature set seems robust, and the features we've actively used have performed flawlessly.

Cons

Some aspects of the software aren't as intuitive, or at least don't follow the same 'workflow' as their competitors' products. This isn't specifically a bad thing, and is a good indicator that this isn't another copy/paste of an existing product. With a little practice, Zoho's workflow is easy to adapt to.

Alternatives considered

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Reason for choosing Zoho Assist

Price

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Rising prices

Review Source

NY

Nicholas Y.  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "Great remote assistance software for IT support personell"

January 13, 2023

5.0

I can access client computers anywhere in the world with this software, and that is incredibly powerful.

Pros

Zoho Assist works like most solutions out there but for a fraction of the cost. It is also very easy to deploy either with one-time access links or unattended access configurations.

Cons

I wish the one-time access links would email out faster to clients but the workaround for that is once I generate the email I also copy past the link and send it directly to the client. They always get my email first which cuts down on the wait.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer was too expensive

Review Source

wS

william S.  
Technical Analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "Zoho assist is easy to use, easy to setup and a great value."

January 20, 2022

5.0

Overall, it has been a good experience and good value for the service.

Pros

It is easy to set up, was easy to get the team set up. Zoho assist does not have nearly as many connection issues as other software we have used.

Cons

Our biggest issue is needed to reconnect after changing the remote workstations resolution. It seems to have trouble with this

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/)

Reason for choosing Zoho Assist

The pricing and features were better

Switched from

[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)

Logmein was overpriced and connections were starting to fail with no solution provided.

Review Source

MG

Mario G.  
IT Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Probably the best option in the market - With a fair price"

May 5, 2022

5.0

Very happy with it - Works perfectly and I use it intensively.

Pros

Easy to setup and deploy, in 2+ years only had a small downtime. I use it intensively every day.

Cons

Not Zoho's fault, but Apple is an issue when trying to access remote ipad/iphone due to Apple's restrictive access - Only screenshare is allowed in this case.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Price, better unattended connectivity.

Review Source

CM

Chandan M.  
CTO  
Information Technology and Services  
Used the software for: 2+ years

### "Zoho Assist review by a company who is using the product since last five years"

April 24, 2021

5.0

We are using Zoho Assist for the last five years and we are happy with it.

Pros

It is to the point, accurate, and real-time customer support portal. Everything is transparent and logs are generated in the back end so that you can check who is doing what in your team. Granular level access can be given to technicians.

Cons

Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion. Otherwise, everything is good.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

We wanted a single point of contact with all other business applications and easy handshaking between them. Moreover, Zoho Assist is web-based and mobile is there also. We always wanted to go for such a platform that can help us to give 24x7 support to our clients.

Review Source

Vasilis K.  
Logikal Database Dept.  
Construction  
Used the software for: Less than 6 months

### "Great platform with much potential"

March 13, 2022

4.0

We are supporting customer using our software every day. Their computer skils are low, so we needed a software easy to install, so that we can get connected to their desktop the soonest and easiest possible

Pros

\- Great Value for Money - Easy to use - Can be intergrated in your website - Can be intergrated with other Zoho apps

Cons

\- Server needs improvement - slow reaction in 100% screen quality - clipboard can be better. It would be great if it could work also for files (Copy/Paste function)

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

For the cost and the potential to use other Zoho apps

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Mainly because of the cost.

Review Source

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