# Page 27 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 27 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 27 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 651-675 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AR

Andrew R.  
Chief  
Information Technology and Services  
Used the software for: 1-2 years

### "Cost effective and reliable"

December 29, 2023

4.0

Pretty happy with Zoho Assist for the price and it integrates with their other products too.

Pros

Simple to use and it works across all platforms I need.

Cons

Integration with Desk was a bit tricky... contacts / emails were case sensitive. Documentation could be improved with regards to the customer side of the experience... I am often having to talk my customers through the process and it's different on different devices so can be confusing.

Switched from

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

price and I didn't need the features of Screen Connect

Review Source

Emily W.  
Inside Sales Representative  
  
Used the software for: 6-12 months

### "I am a Sales Representative with a Virtual company."

January 17, 2018

4.0

Pros

Having everything in one area when using this software has made doing sales a breeze. I am able to go in and e-mail, call, track, and task out what needs to happen with each of my clients. I rarely used software like this previously and training in less than a day I was able to know how to utilize this to the best of our companies ability.

Cons

One thing that I am not fond of with the program is when the bounces happen for e-mails I have yet to learn how to track that. There are a few other quirks with the program as well while this is also growing pains from the company that I work with to learn how to utilize this software.

Review Source

OC

Omer C.  
Owner  
Computer & Network Security  
Used the software for: I used a free trial

### "My Review of ZohoAssit"

October 30, 2019

5.0

Seeing the problem is often the fastest and easiest way to find solutions. By offer the tools such as dual screen view, Ctrl Alt Del, and a easy method to get client to give access ti remote assist make my job easier and permits me to make more revenue to pay for it. Hopeful clients will appreciate this long distance tech experience.

Pros

I am a computer/network troubleshooter. My job is to effectively diagnose problems in a minimal time frame. Offering tools such as reboot in safe mode, shutdown and lock screen, cmd prompt, control panel, computer management, device manger and event viewer save me time. I also look in reducing my cost and using software that is more affordable, so I can offer the client a better service for the cost.

Cons

I dislike the reduction services when I may need in Unattended access. I am wiling to pay for the professional version at extra cost but I sometime rely on the unattended for a nagging problem. I do not require 25 license, but maybe 5 with full professional functionality.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Cost

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost and quick tools.

Review Source

Morad S.  
Owner  
  
Used the software for: 1-2 years

### "MDM and Assist are my preferred tools"

April 4, 2018

5.0

Pros

Scalability, funcionalities stability. All key points as to why i choose Zoho. Before stumbling on Zoho about 2 years ago i have tried many other partners for MDM and remote assistance. Since finding Zoho i have converted most of my service to Zoho.

Cons

Havent really found any that are wurth mentioning. The cons i have experienced are clearly due to industry and technological obsticals - Zoho are good at keeping the developement ongoing and are in my opinion in the front.

Review Source

JW

James W.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Very useful and easy to use."

February 11, 2022

4.0

Pros

I get the most use out of the unattended support features. I use Zoho Assist daily to work on my PC and customer PCs remotely.

Cons

Switching monitors feels clunky to me. Having to push a 3 key combo and remember screen numbers can be taxing so I use the point and click option which takes time and reduces the screen size each time. I would like to see arrows on the edge of the screen that I could simply click on.

Review Source

DT

Doug T.  
Partner  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Zoho Assist - It just works!"

February 19, 2021

5.0

If you're looking for remote assistance software to help your customers then you won't find much better than this.

Pros

We have tried various software over the years to assist our customers remotely. Zoho Assist is by far the easiest and most reliable software we have used. I really like the fact we can have it embedded on our website making the whole operation seamless. It is quick and easy to use and full of useful features and shortcuts to the important areas on a customer's computer. Simply the best remote software I have used.

Cons

I honestly cannot think of any negatives.

Review Source

VJ

Vaishali J.  
President  
Accounting  
Used the software for: I used a free trial

### "Great Support for Startup"

October 14, 2021

5.0

User Friendly, Pocket Friendly , Zero Bugs, and 24\*7 available.

Pros

User Friendly, Pocket Friendly , Zero Bugs, and 24\*7 available.

Cons

None as of now as we are still exploring the product.

Reason for choosing Zoho Assist

Pocket Friendly

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Pricing and Technical issues.

Review Source

KB

Kyle B.  
Engineer  
Environmental Services  
Used the software for: 6-12 months

### "Great product"

January 24, 2023

5.0

Enabling a great product offering to customers without a massive backend and software design

Pros

Zoho Assist is the most reliable software of this type bar none.

Cons

Sometimes it takes a little while to email OTP for login.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Review Source

NR

Nicholas R.  
Software Support Technician  
Computer Software  
Used the software for: 2+ years

### "Super easy to use and to implement to a customer for helping them our remotely."

April 17, 2018

4.0

Pros

I think Zoho hands down is doing everything right when it comes to providing software to assist customers of their to assist their customers. Zoho Assist provides that extra layer of support and reassurance that any issue will hopefully be resolved right at that moment. This allows customer to have and experience that feeling that they are being well taken care of.

Cons

Only con is Zoho support team. I have had a few help me resolve some implementation issues and it took longer than it should have to be honest. I can say that I have seen an increase of time to resolution and that makes me feel like Zoho has also noticed this issue and is working to improve. Keep up the good work!!

Review Source

RC

Rodrigo C.  
CEO  
Computer Software  
Used the software for: 1-2 years

### "Zoho Assist great usability at a good price"

July 7, 2021

5.0

Pros

Zoho Assist It is a very simple and powerful remote support software. I have tried various solutions from other companies, but I think Zoho Assist the best solution.

Cons

It can improve the deployment of remote support with ID, indicating to the technician the status of download and connection of the client.

Switched from

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)

Economic factor and usability

Review Source

DB

David B.  
Founding Partner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great Functionality but Needs Improvements"

April 6, 2024

5.0

Pros

The software was easy to use, reliable, and never had any issues. The connections had no lag time and were always immediately available at startup.

Cons

The plans offered are Free, Standard, Professional, and Enterprise. The free plan doesn't offer nearly as many features as one would expect and with having to keep expenses down, we were unable to upgrade back to the Profressional plan. It's also a little odd that the software is advertised for the remote unattended but conveniently leaves out that is a premium upgrade.

Review Source

DG

Daniel G.  
Systems Administrator  
Information Technology and Services  
Used the software for: 6-12 months

### "Best Value for Unattended Remote Support"

June 23, 2021

5.0

I needed a solution to provide remote IT support for company-owned devices. Zoho Assist, Unattended Access works very well for that purpose.

Pros

The price is the best I could find when looking for a small business solution. The service is easy to install and works well from an IT support perspective.

Cons

Sometimes the session will disconnect after you log out the user, but a browser refresh usually fixes it. For many of the features, you need the pro subscription to use them.

Alternatives considered

[RemotePC](https://www.capterra.com/p/173304/RemotePC/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)

Reason for choosing Zoho Assist

It has the features I need and is the lowest price of the available options.

Review Source

VR

Verified Reviewer  
Director  
Computer Hardware  
Used the software for: I used a free trial

### "Amazing Product and Very easy to use."

December 24, 2022

5.0

Pros

Ease of use was the main point. Reporting is also very good.

Cons

None. During the trail period, I could not find any cons.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

For better features.

Review Source

AM

Andy M.  
Managing Director  
Information Technology and Services  
Used the software for: I used a free trial

### "Zoho Assist"

January 29, 2022

5.0

It's helping me to realise customer support for a large base of customers while only paying per customer rather than per engineer.

Pros

The per-unattended PC pricing is ideal for my application, where I have a number of casual engineers but a smaller number of customers. This way, I only pay per customer. It also works very well, and is very lightweight unlike competitors.

Cons

It would be great for customers to have the option to request a remote session from their desktop in the unattended solution.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Pricing, and the per-unattended PC options rather than per-technician.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer has become prohibitively expensive and not particularly reliable.

Review Source

PP

Prasad P.  
Head IT  
Financial Services  
Used the software for: Less than 6 months

### "Powerful and excellent, lead us to a hassle-free environment of remote support"

August 18, 2023

4.0

powerful, excellent and professionally managed

Pros

Ease of use, Accessibility, Support, Technical assistance,

Cons

Mode of purchase - no option for offline purchase

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Review Source

IM

Izzy M.  
Technician  
Information Technology and Services  
Used the software for: 1-2 years

### "My opinion only."

March 22, 2024

5.0

Good. Would love to get an option for mor computers for unattended access cheaper.

Pros

I can access my clients easily. Email feature is very helful.

Cons

Sometimes the video quality is not the best.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Easy to use for me and my clients. Easy to download the software.

Review Source

CN

Chris N.  
Attractions Manager  
Entertainment  
Used the software for: 1-2 years

### "Going for almost Two years with this product now and We could not operate without it!"

April 7, 2025

5.0

From the ease of setup for unattended remote access and inviting technicians aboard to manage all the devices we have setup. We quite literally could not operate without Zoho and it was a must for our business needs!

Pros

Ease of Use Mobile Capability Fast connection Unattended Access

Cons

Nothing everything has been great and I use it everyday!

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Too expensive and the setup for the users on our company was not fit for my needs

Review Source

DJ

Didier J.  
Software editor  
Computer Software  
Used the software for: 1-2 years

### "Review from a daily user"

October 24, 2020

4.0

i use Teamviewer daily for my heldesk. This software is very good but very expensive too! From my perspective, in Andoid and Windows environment, Zoho assist is almost as functional as Teamviewer but almost free in a Zoho one subscription. That's a great value! So, i've decide to use more and more Zoho Assist to convince me that this software is a great one. And it works! I've plan to definitively drop Teamviewer for Zoho Assist within one year.

Pros

The intégration with the Zoho suite The price, with a Zoho One subscription

Cons

The file transfert under Android The copy/paste fonction

Review Source

SC

Shaun C.  
Senior IT Pro  
Computer Hardware  
Used the software for: I used a free trial

### "I would recommend this product to my fellow techs"

September 20, 2023

5.0

Usually with other systems the user I'm supporting needs help in getting permissions set to be supported. I haven't had ANY issues with this product.

Pros

Price of the use of the system for the features!

Cons

So far I haven't ran into any problems with the system. This should be considered high praise!

Reason for choosing Zoho Assist

Price of use for the features available.

Review Source

WI

Walter I.  
Network Architect  
Computer Networking  
Used the software for: Less than 6 months

### "From GotAssist to Zoho Assist"

August 15, 2019

5.0

After using GotoAssist for around a decade, I decided to explore other options. Zoho Assist was the one I chose. I used the trial for a few days, then decided to go ahead and make the move. Access on both ends works well. The pricing is much better than my prior product. All in all, it does everything it should for my needs.

Pros

Zoho Assist is a much better value than products with similar functions. It's easy to set up an account. Support invitations are simple on both ends. Unattended access is easy to deploy and the console works great. The mobile app for Android is helpful when you are away from a computer. Portal can be customized. Groups are easy to set up. The tools are WAY better than GotoAssist. Control Panel, Task Manager, Services...and more can be accessed with shortcut keys. Remote printing is a plus. I also like that it shows how long it has been since an unattended machine was on line. Helps spot outages.

Cons

The only issue I've encountered in a few of my sessions are inconsistent clipboard functionality. It has never failed to work, but it doesn't always work on the first attempt. I'd prefer an option to require login to the unattended host as an added security layer. Occasional blank remote screen on systems with multiple displays (temporary).

Reason for choosing Zoho Assist

It came down to cost and features. The free trial helped me make sure I was making the right move for me.

Review Source

VR

Verified Reviewer  
Sales Representative  
  
Used the software for: 2+ years

### "Great! Very User Friendly! Lots of unique functions! "

February 1, 2018

5.0

Running reports, tracking daily tasks.

Pros

The program is very user-friendly. There are tons of reports our company can run to track daily tasks, our goals, who is on our website, etc.

Cons

Take a little while to learn ALL of the features that are available unless you know what you are looking for.

Review Source

JL

Jordanmicah L.  
Marketing  
Design  
Used the software for: I used a free trial

### "Looking for a budget friendly version of TeamViewer"

January 28, 2024

5.0

Pros

It works and the price are very attractive.

Cons

It seems like I have to use via browser and I need a while to get used to the mobile app.

Alternatives considered

[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

the trial helped me see if i liked it and the competitive price

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

They did not have product pricing model that fit my business

Review Source

MC

Marcus C.  
Freelancer  
E-Learning  
Used the software for: 6-12 months

### "Let Zoho Work for You"

December 11, 2022

5.0

Love it and cannot wait to try other Zoho products.To be quite frank I am very hard to sell . When I saw all the different of categories and products and how much Zoho pride themselves on great Customer Service. I will be with Zoho as a life time client.

Pros

I use Assist Unattended Access with all of my computers and it is great to be contented to them. Work goes quicker this way. The Time Management working this way creates more time to devote to other aspects of my business. Plus I able to see and try other Zoho Products all for a 14 day trial.

Cons

Having a desktop pop out because at times the window is to small.

Reason for choosing Zoho Assist

Simple why do Remote when I have all the computers on one LAN and I can use Unattended Access .

Review Source

CN

Chris N.  
Commercial Manager  
Printing  
Used the software for: 2+ years

### "Great remote control and remote access software"

February 22, 2022

5.0

Very happy with the software

Pros

The unattended access is easy to set up for end users to connect to specified pc's remotely, and the remote access is easy to use as an administrator

Cons

Can not print to local printer when using unattended access

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Zoho was much cheaper to purchase and provide unattended access for my users to their office based pc's

Review Source

Alex B.  
President  
Information Technology and Services  
Used the software for: 2+ years

### "Great Cost, Easy to Use, Not a lot of Bells & Whistles"

November 13, 2018

3.0

We do like Zoho assist, but as of right now, it seems fit to simply assisting individuals. The unattended access would be more useful with more enterprise management features.

Pros

Zoho Assist is extremely easy to use. For connecting to one other pc to do remote support with a client on the phone, it's phenomenal. Non-tech savvy people can connect easily without questions, and the connection is always great. Unattended access is a neat feature, and the price point is great. Plus, the best part of Zoho is the ability to integrate into their other apps.

Cons

Main reason for reduction of stars is because Zoho unattended access does not really an 'enterprise' set of features. It takes longer to connect to a screen than other programs, the connection may not be a super great. It'd be nice if there were more data that can be pulled into the unattended list access, such as OS, processor, RAM, etc. It'd also be nice to select multiple devices and deploy an action (such as a reboot) to them all at once.

Review Source

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