# Page 28 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 28 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 28 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 676-700 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VC

Valter C.  
service technician  
Computer Hardware  
Used the software for: Less than 6 months

### "I am very pleased with Zoho Assist"

December 30, 2021

5.0

I use Zoho Assist for remote connection

Pros

the product is easy to use, price, usability, simplicity, support

Cons

I have no comments, possibly poor mouse responsiveness

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)

Reason for choosing Zoho Assist

decision in the price of the product

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

decision in the price of the product

Review Source

EA

Emin A.  
IT Manager  
Food Production  
Used the software for: 1-2 years

### "My review"

April 8, 2021

5.0

Very happy and all around stable experience for us

Pros

Easy to start a session with our users makes it a good tool, in the future we might add some more features

Cons

If site isnt online we are out of luck, no other way to help our users

Alternatives considered

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)

Reason for choosing Zoho Assist

We needed a remote control tool and this was the best and most affordable choise

Review Source

CV

Christian V.  
Owner  
Airlines/Aviation  
Used the software for: I used a free trial

### "Excellent Desktop Sharing"

January 20, 2020

5.0

Helping people who are computer illiterate is VERY difficult; they can barely find the taskbar, so if they cannot have a simple, consistent way to activate their remote client, you are done before you start. And they say "see here?" which is impossible since you cannot see their remote cursor in other applications. I have had virtually no problems with Zoho Assist. The only thing is if I hit 'escape' key on my end, it dumps me out of full screen to windowed in the chrome browser. Not sure how to keep in full screen mode.

Pros

Accurate, no glitches, ability to see remote cursor, easy for non-computer literate person to connect (I used the widget placed on my website)

Cons

Hitting escape forced departure from full screen mode to windowed. Worry about when/how much they will start charging for this excellent software.

Reason for choosing Zoho Assist

See above; tried Jump Desktop and it is HORRIBLE.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer decided I was commercial helping computer illiterate friends fix problems remotely and limited me to short, unpredictable intervals. Moved to Chrome Remote Desktop; it is ok, but not consistent on different machines since they discontinued the app and IMPOSSIBLE to get support or even if they care. Works OK but cannot see remote cursor AND I have to login via an incognito window. Tried Jump Desktop which is a COMPLETE cluster: glitchy, IMPOSSIBLE for computer illiterate folks too act as remote clients, just gave up. Tried ZOHO and am completely satisfied, and hope they offer an inexpensive license for like $29.99 for non-commercial.

Review Source

VR

Verified Reviewer  
Client Support Representative  
Telecommunications  
Used the software for: 6-12 months

### "Zoho Assist "

April 25, 2019

5.0

90% recommended.

Pros

\- At first I felt they demand more money compare to software, but regular updates make it more reliable. It’s great to have a single service provider And regular updates and improve it on time to time to better work together - It is integrated with many other services and great software for the small business organisation. - In the process of recruiting Zoho has helped me more than expected. Because some of the job areas are rare to find. It allows me to contact client I have chosen and sending them emails to confirm on dates. It keeps data of every employee at one place only so we don’t need to keep track on another database. -It's now simple and easy to get employees on board with utmost information and clarity.

Cons

So far we haven’t had any major challenges in product. But if there is anything we would like to contact Zoho. And we are sure they would be ready with their utmost customer service.

Review Source

JR

Jose R.  
Soporte Tecnico  
Computer Software  
Used the software for: 1-2 years

### "Excelent product to remote control desktop with a little price"

September 14, 2022

5.0

It's a great tool for give quick support to all customers

Pros

They have a free version, and I can to conect up to 5 devices

Cons

The files transfer is only avaible for paiment accont jeje

Review Source

BC

Bob C.  
Owner  
Broadcast Media  
Used the software for: I used a free trial

### "First time user"

October 25, 2022

5.0

Zoho Assist has been fairly typical with that of other remote log in programs.

Pros

The layout is simple and easy. Adding connection/remote computers is easy and file transfers are easy and fast.

Cons

Did not like the inability to rename remote connections in my list. Would like to see the ability to pass audio from the remote host.

Reason for choosing Zoho Assist

We find that Zoho Assist is priced higher than the program/service that we are currently using. We're finding it difficult to justify switching over totally until when or if the price ever comes down.

Review Source

Blair S.  
GIS Project Coordinator  
Information Services  
Used the software for: Less than 6 months

### "Very easy to setup and work with."

September 15, 2019

5.0

I do a lot of work from home (I make maps) and use files from my work PC. It saves overly expensive licensing from competitors to zoho and saves on frequent travel to work PC @ 10 miles away. I do use synced files in cloud apps but there are always local files that I need to access.

Pros

I do a lot of large file transfers between my work PC and Home PC. This program is easy to use and transfer files to and from computers. Full screen is best for me to seem like I am at my work desk. It works well with very little discernible lag across the network.

Cons

1\. I need to move my local task bar to another screen position (right side, generally) to be able to consistently access task bar on remote PC. 2. Not seeing a print local from remote option 3. Not seeing sound from remote to local option. None of these are deal-killers but are nice options.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Licensing is ridiculously high for Teamviewer (TV) for a couple of days a week typical use. Ease of use between TV and Zoho is close enough to not have large learning curve and I like the immediate usability. I also like the wake -from LAN option

Review Source

EG

Eoin G.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great remote connection software with multiple level account options"

July 27, 2020

5.0

We use Zoho Assist primarily for training our new clients on our software as part of our on-boarding process. Zoho Assist has easily connected to windows and apple/mac machines and really help us better understand how our providers were interacting with the software. I'd like to see a level of use between business and enterprise or have the ability to "choose" the features I want to use/pay for kind of like a la carte pricing.

Pros

The ability to easily and quickly connect to a remote user's machine. The ease of setup (except Apple products).

Cons

The quality of the connection can severely affect usability. I'd like the option to connect to the remote machine to "watch", but have to "Press a button" to turn on my ability to interact directly with the machine.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Cost, access within the Zoho products we already use.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Issues with the software/cost

Review Source

VR

Verified Reviewer  
Virtual Practice Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Zoho Assist a customer service tool that works well, when it works..."

January 15, 2019

3.0

Zoho assist is a helpful tool in certain scenarios for customer support, but does have some noteworthy limitations. In conjunction with a customer service interface like zendesk, I often choose to use this over zoom since I am already in communication with customer. However, if we are scheduling a customer support session from scratch, zoom is a more versatile option

Pros

The ability to share your screen and remotely control a user's computer is easy to do and allows for easier customer service interactions.

Cons

Being able to connect with customers can sometimes be difficult because of individual user's firewall settings. Also, the lack of voice communication during the process is noteworthy as you need to use two programs concurrently to communicate with the patient. Zoom for instance can accomplish both tasks at the same time.

Review Source

jM

jackson M.  
resilience program officer  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "offer technical support through zoho assist "

September 29, 2023

5.0

more issues of customers solved by use of the application

Pros

i like the ability to offer reference numbers for easy followups of case by case

Cons

sometimes its disturbs since references are not numbered.

Review Source

JW

Johnny W.  
Sales/Technical  
Telecommunications  
Used the software for: Less than 6 months

### "Few Things I was hoping..."

February 9, 2021

4.0

Well i used couple devices and started unattended access... Now i nee to see the dat for billing purposes

Pros

I like this because we can record session and write tech notes... Its my 2nd day using this application but need to get used too... I will also need assistance in accounting and billling related questions how to round up and charge customers... My review will improve as soon as i get used to it.... I came to zoho from teamviewer and will need some assistance.. So far, its not too bad, just need to get used to and set it up right.

Cons

So far, i tried to make session with an IOS Iphone user... I look everywhere but cant seem to take control over the device but can only support viewing only... Can we take control over android or ios devices?

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[Atera](https://www.capterra.com/p/144309/Atera/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

Reason for choosing Zoho Assist

Because thru spiceworks led to your zoho assist

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)

Team viewer is going subscription based and was looking elsewhere

Review Source

SS

Samuel S.  
CEO  
Consumer Services  
Used the software for: 2+ years

### "Easy to use"

March 24, 2023

4.0

Pros

Most easy to use tool for remote access...

Cons

The easy way to use the product. Its very easy to connect to other machines...

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Price

Review Source

Gavin V.  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "A great, simple solution"

October 11, 2021

5.0

Pros

Ease of deployment and use. Very easy to administer.

Cons

None really. Perhaps the UI could be improved a bit, as it's not 100% intuitive. But once you know it, its great

Review Source

JG

John G.  
Buisness Developement Mgr.  
Information Technology and Services  
Used the software for: 6-12 months

### "Best, all in one, one brand does it all for a new, small business solution available"

October 26, 2019

5.0

We use a wide variety of their solutions to cover each need we have and it works for all platforms needed. So far, Zoho has been the perfect fit for our company in every aspect, remote software, ticketing system, managing receipts, financing, invoicing, it all works.

Pros

There is a solution for every aspect to help get the business going for every solution that works on any platform needed. Phones, servers, desktops, Apple, everything. And everything integrates from each solution very well

Cons

There isn't anything I like least. What I can say as a con is only that if I need a top solution, then of course there are solutions a little more detailed or specific. But not remotely close to the price or flexibility of Zoho.

Reason for choosing Zoho Assist

Pricing and flexibility.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Volume. Starting our company on a larger scale.

Review Source

SJ

Slawomir J.  
IT Manager  
Machinery  
Used the software for: I used a free trial

### "implementation of the solution Unattented access"

April 26, 2023

5.0

One universal tool to remote manage all our computers

Pros

simple implementation, configuration and management

Cons

sometimes connection problemno remote connection in preview mode (without informing the user about connection)

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/)

Reason for choosing Zoho Assist

testing and licensing costs

Review Source

Erick V.  
Client Technologies Manager  
Automotive  
Used the software for: 6-12 months

### "So far so Good for remote assistance"

June 11, 2021

4.0

So far it is a good solution to us, I feel satisfied with the results and will keep using it.

Pros

This tool provides an administration environment that let's me manage my agents across the Globe. I can see how many connections they've done and who is using the tool in what momment.

Cons

This tool sometimes become a problem when we try to elevate our privileges as an Admin if the user is not connected to the Domain or via VPN. It makes difficult the remote support.

Reason for choosing Zoho Assist

It is a dedicated tool for remote support.

Review Source

Jerry H.  
Co Owner  
  
Used the software for: 6-12 months

### "Very easy Remote Support solution"

May 7, 2018

5.0

Easy option for remote support and unattended support of clients computers/servers.

Pros

easy to use, easy to maintain clients as well as add new clients to the unattended section, easy to start/invite clients that need remote support. Android app is also very handy to use to access unattended computer that needs to be restarted.

Cons

no option under unattended access to put notes regarding computer you are managing. it would be nice to have a spot under the menu where you can restart/rename..etc.. to have a notes option just like the remote support feature has.

Review Source

JS

Jeremy S.  
District IT Manager  
Education Management  
Used the software for: Less than 6 months

### "Great Unattended Access Tool for the price"

July 25, 2023

4.0

Support is great, quick to respond and resolve issues.

Pros

Easy to deploy, showing active or logged in user and the search by device or active user is a huge time saver.

Cons

Would like if there was an organizational tree view vs just creating groups to filter on. works but I feel a tree view would be helpful as well.

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Price and features

Switched from

[Comodo](https://www.capterra.com/p/10004350/COMODO/)

I wanted to change AV solutions and this new solution I have now didnt have the build in remote access agent so I chose to use zoho

Review Source

RB

Rick B.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Assist "

December 27, 2023

5.0

The purchase, ease of installation of the product, and the customer support were superb.

Pros

The cost, ease of setup, and functionality made all the difference.

Cons

There was nothing that I have seen yet that I do not like.

Switched from

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

There product was not working with windows 11 products. My connection to clients would work one day and not the next. Tried contacting support and it took days for response and they were not able to resolve the issues.

Review Source

RR

Rusty R.  
Director  
Computer Software  
Used the software for: 2+ years

### "Great tool for remote support and unattended"

January 11, 2023

5.0

Pros

All features in one software. I love the unattended ease.

Cons

Able to add more users as unattended techs without adding additional cost.

Review Source

SE

Sylvain E.  
President  
Information Services  
Used the software for: Less than 6 months

### "Super products"

July 12, 2023

5.0

Pros

Remote assistance have been implemented to my clients very quickly and easily

Cons

Nothing to be honest, I am really happy about the product

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Review Source

BJ

Blaine J.  
IT Support Specialist  
Furniture  
Used the software for: Less than 6 months

### "Best remote support tool I have ever used."

May 25, 2021

5.0

We have been using Zoho Assist with my company for about three months. Currently, we could not be happier with the software experience provided and the flawless remote connectivity provided. The unattended access makes it much easier to help people because they do not need to intervene anyway to move the process along. The fact that there is a desktop application for both Mac and PC makes it very easy for our IT department to use Zoho because our technicians use both platforms. Zoho Assist is extremely easy to use and navigate! I would highly recommend this software for any company to provide their users or outside users remote support.

Pros

Ease of use! The software is easy for an end user to install.

Cons

There is currently nothing presenting a con with this product.

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Reason for choosing Zoho Assist

Pricing was better.

Review Source

SF

Sharron F.  
Digital Support / IT Tutor  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Zoho Assist is easy to use and great value for money!"

December 1, 2020

5.0

It has been very easy to use both for me and the end-users many of whom have no prior digital skills.

Pros

This software has enabled me to support our clients during a time of great unease, unrest and isolation. I work for a charity and our clients are aged between 50 and 95. In non Covid times I would run face to face classes and support sessions. Zoho Assist is the next best thing to sitting beside them, my clients need a huge amount of support and all of them have been able to use it and connect with me. I have also used it in Training sessions with my colleagues.

Cons

It is a pity that it only allows me to see (and not control) the remote screen when dealing with iPads but I know that is a feature of Apple's security and not something you can change.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

We were using the free version of TeamViewer (being a charity we always have to keep costs to a minimum)but found that it no longer worked with the most recent update to IOS.

Review Source

WA

William A.  
IT Director  
Education Management  
Used the software for: 1-2 years

### "Best and easiest solution for small schools"

November 14, 2022

5.0

Pros

Easy to setup and install. Works on almost all platforms.

Cons

Mac use is a bit more complicated than windows/android. Would love a Chromebook solution as well.

Review Source

AA

Atulinda A.  
camera operator  
Entertainment  
Used the software for: 6-12 months

### "Works well with no difficulties "

December 2, 2022

5.0

I use the tool to offer customer technical services that might be related to their devices end, it is fast and saves us time and resources

Pros

This is the right tool in case you needed to provide better customer service remotely. It is easy to setup and to use, I like the remote access of the computer which enables me to resolve customer technical issues which might be related to their browsers or devices without the need to access the computer physically and view mode only helps me to have the access to customer device screen for easy tracing of the issue

Cons

Other clients do not know how to use the tool to grant you permission which takes a lot of time guiding them about how to use the tool and grant you permission to their devices

Review Source

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