# Page 29 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 29 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 29 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 701-725 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RW

Ryan W.  
I.T. Director  
Food Production  
Used the software for: Less than 6 months

### "Affordable Remote Support with Included Deployment Tool"

August 2, 2019

5.0

Connectwise Control (Formerly ScreenConnect) has similar features, but lacks a tool to deploy. This platform has a built in deployment that uses psexec and requires virtually ZERO configuration. Just input the domain, domain admin creds, and deploy to the PCs you want! PDQDeploy is a paid solution to this issue, and I'm not aware of a competitor that has this built in.

Pros

\- Cost is far lower than most competitors. - Free deployment tool - Fast connection - Windows Application (for tech and user) - iOS and Android App (for tech and user) - Clipboard support, admin tools, and shortcuts to open many useful programs (event viewer, cmd, etc.) - Remote Support (non unattended access) is easy to setup and easy for users to understand - Inherent support of UAC in support - competitors lack this ability

Cons

\- Browser-agent speed is not as fast as competition.

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Reason for choosing Zoho Assist

Price - ease of use, etc.

Switched from

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Price, quality, and easy of deployment

Review Source

VR

Verified Reviewer  
Self Employed  
Information Technology and Services  
Used the software for: 2+ years

### "No Assistance Required"

October 4, 2019

5.0

Covered above.

Pros

This really is the one of the easiest packages to use having used other packages which are popular for remote access and support. I find it easy to get a session up and running with clients who have minimal IT knowledge with a number of convenient ways to achieve this. The interface is easy to understand and have never had to contact support regarding use and functionality although I have contacted Zoho support for help on other packages so have no qualms about contacting them if necessary as I find their technicians efficient and knowledgeable of their products. I have watched this product develop to a stage it is my chosen software for this purpose. I recommend Zoho Assist very highly, as would my clients whose issues I have resolved, I am sure.

Cons

None to mention, no issues so far. I have not had any issues with this product so am unable to come up with a negative.

Review Source

Ricky C.  
Merchandiser  
Food & Beverages  
Used the software for: 2+ years

### "Zoho Assist Review"

May 24, 2019

5.0

Pros

What I like most is the browser based installation and the cross-platform access the software offers.

Cons

The only thing I dislike about the software is the size limit set in place for file transfers.

Review Source

DG

Devan G.  
Support Team Leader  
Telecommunications  
Used the software for: 2+ years

### "ZoHo assist transistion "

November 17, 2021

5.0

Pros

Great Solution quick and easy to guide clients to the remote access tools and even easier to deploy the remote software to machines for unattended access.

Cons

Since it is web based there are some limitation in the browser but this doesn't hinder the overall experience.

Review Source

FA

Frank A.  
GM  
Information Technology and Services  
Used the software for: 6-12 months

### "Zoho - A practical and affordable way to provide support"

January 25, 2022

5.0

My clients are happier

Pros

The software works well, and is well priced. There are free training sessions to make it easier to use the product.

Cons

Limited number of unattended access licenses

Reason for choosing Zoho Assist

Have successfully used other Zoho products and the price, though not cheap, was good.

Review Source

IK

Isam K.  
Trainee Engineer  
Automotive  
Used the software for: 6-12 months

### "Zoho Assist: Remote Work done Easier in fingertips!"

September 28, 2023

5.0

It is a very reliable remote support tool. It aids me in resolving technical issues efficiently. Files transfer, establishing remote connections and support session IDs can be shared conveniently. Overall it has been a positive experience while using Zoho Assist and I would continue to use it in future.

Pros

Zoho Assist platform is the best way of sharing the control of your device to another user. It follows all safety and critical aspects of Remote security. It is very easy to use and reliable. It provides remote support and access to computers. Transfer of Files can be done swiftly and it offers chat support for communication.

Cons

It very well serves my needs and I don't particularly dislike anything while using Zoho Assist. I would like to add that the pricing maybe of concern for some as the cost adds up when unattended devices and more technicians are added.

Review Source

JR

Jai R.  
IT manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Zoho Remote Assist"

April 12, 2023

5.0

Pros

Zoho remote assist very helpful to it admin and helpdesk team

Cons

sometimes remote session joins slow.

Review Source

MC

Marine C.  
Co Founder  
Marketing and Advertising  
Used the software for: Less than 6 months

### "So much better than AnyDesk or TeamViewer!"

August 31, 2022

5.0

Pros

I love how easy it is to use . It's an excellent tool for unattended access. And it's very convenient to manage a team. The dashboard is simple but gives us exactly what we need to see. The demo was great and very insightful. And it's incredibly cheap compared to other options...

Cons

Sometimes it can be a bit laggy during the unattended access sessions but that's it.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Team Viewer would not allow us to easily see in real time when our employees where logged into our client's computers.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

The management dashboard for AnyDesk was utterly useless!

Review Source

DS

Dean S.  
Managing Director  
Consumer Services  
Used the software for: 2+ years

### "Zoho "

February 17, 2021

5.0

We fix a varied amount of issues from server to workstation.

Pros

They are all just as important. They are all very easy use. Very easy to use for non technical personnel to install also. I have used many bits of remote support software but for the money and ease of setup up Zoho Assst is the one.

Cons

None to note as yet. I have used this many times and havent found any cons as yet.

Review Source

rS

richard S.  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "zoho is low cost and good remote support software."

October 18, 2023

5.0

Very satisfied with soho remote

Pros

Cost is low and very easy to use. Love it.

Cons

The screen resolution is not the best. If we could have option to choose the resolution,that will be great.

Review Source

RN

Raghunath N.  
CONSULTANT PATHOLOGIST  
Hospital & Health Care  
Used the software for: I used a free trial

### "Great Product!!!"

March 11, 2023

5.0

Good product, but needs a little work on login part

Pros

Security features and ease of using remote share. Ease of setting up from web based application without need for app was very convenient

Cons

During login many windows pop up and the link for file share appears much later

Review Source

HS

Henrique S.  
IT Technician  
Information Technology and Services  
Used the software for: I used a free trial

### "An excellent option compared to other players"

December 22, 2022

4.0

I´m still testing the trial version but it´s been great compared to Teamviewer an Anydesk that don´t have nearly as much reports and user management as Zoho and in terms of pricing, it´s better than N-Able Take Control/Solarwinds that we´re using.

Pros

Can be web based, easy to use on both ends, great sales and tech teams with local support (Brazil), easy customization, session recordings stored in the cloud.

Cons

Can´t change the file name that is sent to the host, session recording limit could be bigger, less pop-up interactions with the host.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Cost x benefit

Switched from

[Take Control](https://www.capterra.com/p/242258/Take-Control/)

Cost

Review Source

MŽ

Miha Ž.  
CTO  
Computer Hardware  
Used the software for: 6-12 months

### "zoho assist with zoho desk"

July 24, 2023

4.0

Pros

integrated with zoho desksimple to usecounts time that you needed to help user

Cons

sometimes hard to use (blocked downloads, missing emails)

Reason for choosing Zoho Assist

it was integrated with zoho desk

Review Source

AAA

Abdulgafar Abiola A.  
IT Support Eng  
Information Technology and Services  
Used the software for: 6-12 months

### "Remote Support Tool review"

January 1, 2023

4.0

Apart from some of the little set backs , its an amazing tool to use .

Pros

Have some control over cell phones and very affordable

Cons

Can't hear far off sound , poor audio. Also at times it kind of freezes .

Reason for choosing Zoho Assist

Affordability

Review Source

PW

Pauline W.  
Owner  
Computer & Network Security  
Used the software for: 1-2 years

### "Pauline/Owners Review"

November 12, 2021

5.0

Very good experience. Like the product

Pros

user interface for set up keep the company downtime to a minimum.

Cons

The price needs to have some options and easier to talk to someone about options.

Reason for choosing Zoho Assist

Ease of getting set up and implementing product.

Review Source

SB

Stephane B.  
Tech  
Consumer Services  
Used the software for: Less than 6 months

### "The product i was looking for"

January 7, 2022

4.0

Firts of all it work great great price and work on Windows Linux Android and MAC and the supoort staff is realy there for me.

Pros

The pros is that the product is at a price where is usable for a one man show like me without loosing the option you need

Cons

Some time it a bit complicates ti understant the licence

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Reason for choosing Zoho Assist

only compagne that have price for solo player and that answer my question and that i feal that they realy want ot help me

Review Source

VR

Verified Reviewer  
IT INFRASTRUCTURE  
Computer & Network Security  
Used the software for: Less than 6 months

### "Best software remote desktop"

March 27, 2023

5.0

Fast hiring software, excellent seller and support that helped me, made me the best choice

Pros

The price, we are a small company that helped a lot

Cons

I have nothing to complain about the software

Review Source

JS

Joshua S.  
President  
Information Technology and Services  
Used the software for: 6-12 months

### "Great Product for Unattended Access and Remote Support"

September 4, 2022

5.0

Pros

I can send an email and users can join on Mac or PC.

Cons

Customer Portal could be improved as I don't have a way to see when someone requests support. I also wish I could connect to mobile devices easier.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Review Source

SB

Scott B.  
Managing Director  
Program Development  
Used the software for: Less than 6 months

### "Easy to setup and use"

April 25, 2024

5.0

Pros

Zoho Assist was very easy to implement across the team and has been really easy to use.

Cons

Whoever sets up the account is classed as a 'technician', so it consumes this as a licence. There should be a way to have an 'administrative only' account.

Review Source

EO

Emmanuel O.  
IT Manager  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Thorough remote support assistant"

July 22, 2021

5.0

Its been very useful with 2 IT team members covering 270 staff across 4 sites and remote working. Saves tickets getting piled up and also reduces site visits.

Pros

Easy to setup and use from an admin/tech point of view. More importantly its very simple for staff to get a connection and immediate support. we use this in conjunction with MS Teams so can video call which Zoho Assist also uses.

Cons

Haven't used it long enough to find anything we don't particularly like.

Reason for choosing Zoho Assist

Good pricing structure, monthly and annual subscriptions. Zoho Assist also gives us the ability to remotely log onto a android or ios tablet/phone.

Review Source

MP

Martin P.  
Managing Partner  
Information Technology and Services  
Used the software for: 1-2 years

### "Zoho Assist Provided Us Another Support Channel for Our Clients"

October 14, 2019

4.0

As cloud services provider we do not normally need to remote into a client's desktop environment. However, in the rare times that a client is experiencing issues the ability to remote into a desktop to help troubleshoot the issue has given us the ability to offer a better customer experience to our clients. Zoho Assist gives us the ability to offer this additional support channel without the expense of deploying a full-featured solution more geared towards MSPs.

Pros

The software is a cost effective solution for offering remote desktop solutions to our clients. The software is easy to implement, manage and deploy to our teams. Our clients like the easy launch for remote assistance.

Cons

The lack of white-label branding options for the software.

Reason for choosing Zoho Assist

Cost-effective solution and meeting our needs.

Review Source

Pete C.  
IT Consultant  
Computer Hardware  
Used the software for: 6-12 months

### "Great Software for the price, feature rich"

January 25, 2021

5.0

the ability to connect to clients and setup unattended systems at a fraction of the cost of other massively expensive software's, meaning I can scale properly whether I have few or many clients to support.

Pros

Ease of use in connecting to clients, intuitive system and easy to deploy unattended software

Cons

a lot of zoho products means tech support can be confusing but not a major gripe

Alternatives considered

[UltraVNC](https://www.capterra.com/p/194009/UltraVNC/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Reason for choosing Zoho Assist

Price for features, can drop to free account and still have basic functionality if my business needs change.

Review Source

Constantino O.  
Technician  
Hospital & Health Care  
Used the software for: I used a free trial

### "Great job. Fast and reliable"

May 3, 2023

5.0

Very satisfied.

Pros

Good organization of users and teams. Fast and reliable. Interesting information about the hardware of the client computer. Intuitive and agile. Easy offshore access.

Cons

I would like to be able to use two computers simultaneously with the same user.

Review Source

RS

Roja S.  
Solution manager  
Education Management  
Used the software for: 6-12 months

### "The Remote Tool"

January 18, 2024

4.0

Pros

Zoho assist user friendly interface every one can use.Its Have lot of features like file transfer voice and video chat,multi monitor support.And its cost effective too.

Cons

No issues find working fine still I am happy user of Zoho assist.

Review Source

John P.  
IT Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Highly Recommended Remote Service"

February 12, 2021

5.0

Pros

Ease of use, plus it is very easy to roll out. I was looking for a less expensive remote support alternative for because we are a new company, the cost is significantly less than others I have worked with over the past 20+ years. Mobile assistance without additional overhead cost.

Cons

My only caveat is full control of IOS devices is not functional as yet.

Reason for choosing Zoho Assist

Cost and ease of use

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

Cost was a major factor, but Zoho is actually very lightweight.

Review Source

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