# Page 3 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 3 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 51-75 of 1369 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EC

Enid C.  
Office Manager  
Religious Institutions  
Used the software for: 1-2 years

### "Zoho Assist is a "Must Have" for the virtual office workspace."

August 28, 2025

5.0

I think that Zoho Assist is a great tool, especially if you're using other Zoho products. It is a very convenient, if not essential, resource for a remote office environment like ours because of the sharing and collaboration capacity it affords members of our team who are spread across 7 states.

Pros

I like that the Zoho suite of products is comprehensive enough to handle various types of organizations. I also like the level of customization available. Zoho Assist is very user friendly once it is set up.

Cons

The customization and set up is a little intense for someone who isn't IT or technologically astute. Sometimes it feels a little like a programmer would have a more intuitive experience with the set up and "back end" features.

Review Source

Sandesh K.  
Manager IT systems and Networks  
Mechanical or Industrial Engineering  
Used the software for: I used a free trial

### "The best and fastest remote software i ever used in my 18 years of IT Experience. "

March 26, 2026

5.0

Just awesome. I used it just for twise but I became fan of it. and after all its indian product really prod to be an indeian.

Pros

Its simplicity. No need to download anything from the admin side, just using the browser, I can do all the work. All asdmin to well designed and ease of using it.

Cons

No So faar. Only one concern is that my teammate didn't find the mail sent to as an invitation. I don't know the exact reason, but after copying the URL in my email, he was able to access the session.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

price and its features is better than team viewer

Review Source

JK

Justin K.  
Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Value for money"

February 25, 2026

4.0

Overall experience was satisfactory. The package solution compared to other vendors is affordable. The file transfer experience though is not adequate and needs more work. Simplicity & Ease of Use, Browser-based access, and no local installers are needed.

Pros

I liked the value for money package. Simplicity & Ease of Use, Browser-based access, and no local installers are needed.

Cons

I don't like the file transfer process for transferring files to remote connections. I also don't like being over charged R676.20 instead of R588 having to pay R88.20 more for no reason.

Switched from

[TeamViewer Frontline](https://www.capterra.com/p/10018835/TeamViewer-Frontline/)

Too expensive and app installation intensive.

Review Source

PC

Pat C.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Tech loves Zoho Assist "

January 20, 2026

4.0

The product is easy to use. The setup is straight forward for the client which eliminates frustration

Pros

Zoho Assist makes my remote access to clients a breeze. Clients find the installation easy and love the convenience.

Cons

Once in a while the sessions freezes. It is usually resolved when I reconnect. It would be nice if it auto connected when the session is unresponcsive.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

It got too expensive which impacted my profit margin.

Review Source

Cesar C.  
Director General  
Internet  
Used the software for: I used a free trial

### "Very good product, licensing should be simpler"

February 5, 2026

4.0

Ease to use, easy to integrate in to the Zoho Ecosystem, which step by step I'am been adopting. Complements the other Zoho products offerings.

Pros

Mostly it's the ease and integration with our Zoho Desk which in turn is very transparently integrated with our Zoho Books.

Cons

Licensing should be use for remote or unattended support, indistinctively. We need not to buy two different sets of licenses.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

This is a free but hard to manage product

Review Source

JJ

Jerry J.  
CFO  
Banking  
Used the software for: 1-2 years

### "Great Product for managing my devices"

February 9, 2026

5.0

Zoho Assist has been a fantastic asset for my IT support workflow. It strikes the perfect balance between ease of use and technical capability. Being able to jump into a remote session quickly to troubleshoot an issue or deploy software makes my day-to-day operations much smoother. Highly recommended for anyone needing reliable remote support software without the bloated pricing of other tools.

Pros

The unattended access feature is incredibly reliable for managing client machines after hours. The "invite" process is also very straightforward; even my least tech-savvy clients can join a session without confusion. It offers almost all the features of the big enterprise competitors but at a much better price point.

Cons

Honestly, very little to complain about. Occasionally, file transfer speeds can throttle slightly on slower connections, and the mobile app interface could be a bit more modern, but these are minor nitpicks in an otherwise solid platform.

Review Source

OK

Obay K.  
Consultant Engineer  
Telecommunications  
Used the software for: I used a free trial

### "Handy Remote Tool"

December 10, 2025

5.0

Pros

Handy tool, better than AnyDesk and TeamViewer, it shows you when the last time remote device was last online

Cons

Zoho Assist is useful for basic remote access, but several issues stand out. The biggest problem is display scaling—when connecting to servers with locked or unusual resolutions, you often can’t adjust the view, which makes the session uncomfortable and slows down work. Performance can also drop under moderate or unstable bandwidth, leading to noticeable lag compared to faster tools like AnyDesk. Some essential features feel unnecessarily locked behind higher-tier plans, which limits flexibility unless you upgrade. Mobile device control is available, but not as smooth or intuitive as competitors. Finally, session reconnect stability can be inconsistent; if the connection drops, you may need to restart or resend the session link, which interrupts workflow during critical tasks.

Review Source

Percy Jhonny C.  
Support  
Computer Hardware  
Used the software for: I used a free trial

### "Excelente herramienta para soporte remoto profesional"

February 22, 2026

5.0

Mi experiencia ha sido excelente. Es una herramienta confiable, segura y muy útil para soporte remoto profesional. Ha mejorado mucho mi productividad y atención al usuario.

Pros

Me gustó su facilidad de uso, la conexión remota rápida y estable, y que permite brindar soporte técnico de forma muy eficiente desde cualquier lugar.

Cons

Algunas funciones avanzadas requieren planes de pago, pero en general el servicio es muy completo.

Review Source

GC

Geo C.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Zoho Assist is the BEST!"

June 28, 2025

5.0

I've been using this product for over a year and I've had the most pleasant experience. If I had a problem, the support staff are there to help me. Thank you

Pros

This product made my business more productive by providing the tools needed to assist my clients remotely. It's fast, easy, and doesn't bog down your computer. I like it better than TeamViewer.

Cons

Logging in with the Authenticator App in Microsoft Authenticator, it changes too quickly before I have the time to copy the code. Needs to be a little bit longer.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

TeamViewer is too expensive and doesn't give me the exact products I need to conduct my business.

Review Source

Vladimir T.  
technician  
Computer & Network Security  
Used the software for: Less than 6 months

### "Best remote help"

October 26, 2025

5.0

Pros

Easy connect, secure, two step verification.VALUE FOR MONEY CUSTOMER SUPPORT EASE OF USE REMOTE ACCESS CONNECTION TIME SAVING

Cons

Stable connection, CONNECTION ISSUES CONNECTION

Switched from

[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

VALUE FOR MONEY, EASE OF USE, REMOTE ACCESS

Review Source

LCG

Luis Carlos G.  
IT Manager  
Restaurants  
Used the software for: I used a free trial

### "A great and powerfull tool"

February 27, 2026

5.0

we´ve used for the trial time and are very gratefull with the tool, we before used other but zoho is all that we need

Pros

Is a good tool to connect other branch computers, i apreciate its a excellent tool also is very light for the charge of the cpu and ram charge i wadely recomend this tool

Cons

Is a very usesfull tool and you can add diferents modules acording you nedd, we appreciate that is a easy tool to install and use

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

The way to use and price is the most for us

Review Source

SH

Steven H.  
IT Consultant  
Information Technology and Services  
Used the software for: 1-2 years

### "Great alternative to other well known solutions!"

September 21, 2025

5.0

Pros

Zoho Assist is straightforward and quick to deploy, which makes it very convenient when supporting clients. The interface is clean, sessions are stable, and unattended access is a real time saver. I also appreciate the fair pricing — it gives you all the key features you need without the heavy cost of bigger names in the market. For small companies or independent IT consultants, it’s definitely a strong and reliable option.

Cons

Sometimes the app feels a bit messy because it shows features that are not included in your subscription, which can be confusing. It would be better if the interface was clearer about what is available based on the plan you are on.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

I switched from TeamViewer mainly because of the pricing.

Review Source

mT

mayur T.  
CA  
Accounting  
Used the software for: I used a free trial

### "Unattended Access"

January 5, 2026

5.0

Zoho Assist offers good value for money, especially for unattended remote access. The interface is simple and easy to use, even for non-technical users. Remote access works smoothly most of the time and helps save a lot of time when managing systems remotely. Customer support is responsive and helpful. Occasionally, there are minor connection issues or small bugs, but nothing critical. Overall, it’s a reliable tool for day-to-day remote support and access

Pros

What I like most about Zoho Assist is its secure connection and cost-effective pricing. It feels reliable when accessing systems remotely. Overall, it’s a practical and affordable solution for remote access needs

Cons

While using Zoho Assist, the remote PC becomes inaccessible to other users during the session, and the system needs to remain idle. I was actually looking for a VPN-like access where anybody could continue working without interrupting the remote session.

Review Source

KC

Kevin C.  
President  
Real Estate  
Used the software for: 1-2 years

### "My great experiences with Zoho Assist"

December 24, 2025

5.0

Excellent, reliable, easy to use, cost effective, no stress, access to help if every required. I am a happy client.

Pros

Hi, I have been using for a couple years now. No matter where I am travelling, Zoho Assist works reliably. Makes my on line life easy with no stress. Retired now, but was in business for over 41 years, and I wish Zoho Assist was around years ago!

Cons

The only comment that I have on the cons of Zoho Assist is that it was not on the market years ago, as it would have helped me out sooner.

Review Source

Athan H.  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "Smooth, Fast & Reliable Remote Connection for Desktop & Mobile Support"

December 21, 2024

5.0

I have been using it for 3-4 years now and I am loving it. Its super fast and reliable and I use it on mac and windows.

Pros

Very easy to use, fast and reliable. I love the mobile app as well it works great!

Cons

I would love to see some more features in the admin management for extra technicians

Alternatives considered

[Hamachi](https://www.capterra.com/p/253738/Hamachi/)

Reason for choosing Zoho Assist

Hamachi was a little more complicated to setup, I liked the idea that was giving me a local network access to all the PCs but installing this remotely meant I will lose connection momentarily and I also had network issues when I tried installing it on one of the clients servers.

Switched from

[Hamachi](https://www.capterra.com/p/253738/Hamachi/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)

They were more expensive and did not have mobile remote support in an affordable price.

Review Source

NP

Nitin P.  
IT DESK  
Leisure, Travel & Tourism  
Used the software for: I used a free trial

### "Best Remote Software"

March 6, 2026

5.0

We've been using Zoho Assist for remote support and it has been a fantastic experience. The platform is extremely reliable, easy to set up, and works smoothly even on slower connections. The unattended access feature makes it very convenient to manage systems remotely without any hassle.

Pros

Easy to use and quick setup – The interface is simple and sessions can be started quickly without complex installation. Unattended remote access – Technicians can access devices anytime even when users are not present

Cons

Limited features in lower-tier plans – Some advanced features are only available in higher plans. Customer support response may be slow in some cases

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

not satisfied with any desk, not working perfectly for mine

Review Source

GG

Gari G.  
IT  
Government Administration  
Used the software for: 2+ years

### "¡Una buena herramienta!"

March 26, 2025

4.0

Me gusta, se puede personalizar y es fácil de integrar. Los usuarios saben utilizarlo correctamente para solicitar ayuda.

Pros

La facilidad de usarlo y las múltiples opciones que ofrece para poder personalizarlo.

Cons

De momento, no he encontrado. Tal vez, ciertas funciones como el rebranding, deberían incluir el tema de los dominios personalizados.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Es más completo. Dispone muchas más opciones para personalizar y configurarlo.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

La otra herramienta no es tan completa como Zoho.

Review Source

TB

Trent B.  
Owner  
Computer & Network Security  
Used the software for: Less than 6 months

### "Reliable and User-Friendly Remote Support Tool"

August 13, 2025

5.0

My overall experience with Zoho Assist has been positive. It’s a reliable and user-friendly remote access tool that makes supporting clients and managing remote systems straightforward. While there are minor speed and mobile app limitations, its ease of use, affordability, and robust feature set make it a valuable tool for everyday remote support tasks.

Pros

Zoho Assist is easy to set up and use, with a clean interface and smooth remote control performance. The cross-platform support is great, and I appreciate that it works without requiring complex firewall changes. It’s also affordable compared to other remote access tools, and the file transfer feature is very convenient.

Cons

The session speed can sometimes be a bit slow on high-latency connections, and the mobile app feels less responsive than the desktop version. Some advanced features, like custom branding or detailed reporting, are only available in higher-tier plans.

Review Source

HM

Hervé M.  
Directeur  
Accounting  
Used the software for: Less than 6 months

### "Utilisateur de Zoho Assit et autre outils Zoho"

November 25, 2025

5.0

Nous sommes utilisateur de multiple outils Zoho et nous avons ajouté Assit pour les techniciens. Le portail windows et très pratique. le portail web est identique à celui windows. Facile à mettre en oeuvre. Bonne répartition des fonctions

Pros

La solutions Zoho Assit est une solution facile à mettre en oeuvre et à déployer. Facile à personnaliser et à intégrer dans notre domaine.

Cons

Dans la solution Zoho Assit, il y a beaucoup de menus disponibles mais pas forcément accessibles selon les licences. peut-être alléger les menu selon les licences pour éviter la surcharge graphique.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

pour une intégration globale dans les outils Zoho que nous avons déjà

Review Source

Richard M.  
CEO  
Computer & Network Security  
Used the software for: Less than 6 months

### "Perfect platform and pricing."

December 30, 2025

5.0

I haven't fully tested yet, but so far so good. Exceeded expectations. Can't say good enough things about this software.

Pros

Can't wait to use this for \[sensitive content hidden\], Can't beat the value and features of Zoho Assist. Best value and features for your money.

Cons

It is perfect. If you need a good platform to use and you're new, then Zoho is the way to go. Check them out.

Review Source

CC

Carmine C.  
Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Zoho is easy to use and powerful for remote assisting clients."

November 28, 2024

5.0

Easy to use remote help application which I can use form any desktop and Android mobile device. I guess I keep repeating that it is "easy," and the price very reasonable. I have used Teamviewer and Remote desktop, but keep reverting back to Zoho.

Pros

Ease of initailising new device for remote access, price and administration panel is easy to view and start remote sessions with notes.

Cons

No Con that comes to mind. Have used Zoho assist for 10 years and struggling to think of any con...Easy to use, reasonable price, good admin panel. Still cant think of a con...

Alternatives considered

[Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)[UltraVNC](https://www.capterra.com/p/194009/UltraVNC/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Ultimately the ease of implementing and the remote access is seamless and reliable

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost, ease of use. Zoho was easier to implement unattended access.

Review Source

SE

SAMEH E.  
ADMIN  
Computer Software  
Used the software for: Less than 6 months

### "BEST REMOTE SUPPORT PROGRAM"

October 26, 2025

5.0

SIMPLIFY MY SUPPORT FOR CLIENTS, CONTOL THEIR PC, SEND FILES AND REMOTE FIX FOR THEIR PROBLEMS. FAST

Pros

SIMPLY AND EFFECTIVE, COVERS THE NEEDED ASPECTS OF REMOTE SUPPORT, AUDIO CHAT, VIDEO CHAT AND SEND LARGE FILES TO CLIENT VERY EFFECTIVE AND BETTER THAN OTHER REMOTE PROGRAMS, AND PRICE IS VERY GOOD IN RESPECT TO OTHER PROGRAMS

Cons

NOTHING I DONT THINK THERE IS ANY CONS IN THE PROGRAMS, ACCORDING TO MY NEEDS AND USAGE THAT IS ALL I NEED

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

BETTER VALUE FOR MONEY AND EASE OF USE AND GIVES MORE CONTROL TO ME AND THE USER

Review Source

JP

James P.  
Director  
Information Technology and Services  
Used the software for: 1-2 years

### "A strong contender"

December 10, 2024

4.0

Overall very positive and a refreshing change from Teamviewer which we had used for a few years.

Pros

Feature packed solution with friendly user interface with easy and transparent licencing model.

Cons

Occasional issues with unattended support when using a mobile phone. Would also like to be able to upgrade number of additional unattended seats ourselves rather than having to email support as can be a delay in fulfilment.

Alternatives considered

[RemotePC](https://www.capterra.com/p/173304/RemotePC/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Reason for choosing Zoho Assist

felt it was a more complete package and more user friendly for both us and customers

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Dont like the new interface, numerous issues with groups and devices

Review Source

NM

Nancy M.  
Owner  
Individual & Family Services  
Used the software for: 2+ years

### "Zoho Assist for the Remote Access Win!"

February 7, 2025

5.0

I have recommended Zoho Assist to several of my colleagues. The ability to remote connect and have paperwork available to other team members is crucial and ZA makes that happen.

Pros

Zoho Assist has been a "work from anywhere" life saver for me. Their reliable remote access is top notch. Prior to ZA, I was using a service that was hit or miss in being able to establish a secure, remote connection. I'm not a techie or a repair person. This is purely a convenience for me to be able to work from anywhere and still be able to connect to our computers at the office. And I gladly pay the renewal fee every year.

Cons

My con is not so much at Zoho Assist but rather the way computer software developers are hiding the Wake on Lan. ZA is reliable for remote access, especially if no one is on the other end of the computer but getting the correct settings to toggle the computer awake for remote access is definitely a software issue.

Switched from

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Google Remote Access was not reliable and I found it impossible to secure

Review Source

NL

Nikhitha L.  
Senior engineer  
Design  
Used the software for: 2+ years

### "Zoho assist "

November 15, 2024

5.0

Overall, Zoho Assist offers a solid remote support solution with a good balance of features, security, and affordability. The platform is easy to set up and use, especially for businesses that need cross-platform support (Windows, Mac, Linux, etc.). Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients. The security features, like end-to-end encryption and two-factor authentication, provide peace of mind when dealing with sensitive data. However, while the service is reliable, some aspects, such as the user interface and the limited features on lower-tier plans, could use improvement. Additionally, connectivity issues can arise in certain situations, and integrations outside the Zoho ecosystem are somewhat limited. In summary, Zoho Assist is a strong choice for remote support needs, particularly for small to medium businesses, but it could benefit from a more refined UI and faster customer support.

Pros

What I like most about Zoho Assist is its user-friendliness and versatility. It offers cross-platform support (Windows, Mac, Linux, Android, iOS), strong security features (end-to-end encryption, two-factor authentication), and unattended access for remote support. It also includes session recording, detailed reporting, and customization options for branding. Plus, it’s affordable for businesses of all sizes.

Cons

Limited features on lower plans – Advanced options like file transfer and unattended access are restricted to higher-tier plans. Cluttered UI – The interface can feel unintuitive and overwhelming at times. Occasional connectivity issues – Some users experience lag or disruptions during remote sessions. Integration limitations – It works best with other Zoho products but has fewer integrations with third-party tools. Slow customer support – Response times can be slower than expected, especially for urgent issues.

Review Source

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