# Page 30 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 30 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 30 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 726-750 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VL

Vanoni L.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Software completo, di facile uso e con costo inferiore ai suoi competitor"

December 9, 2022

5.0

Pros

Di Facile uso, possibilita di monitorare tramite email le code di assisitenza, il costo e inferiore agli altri software, funziona su mac senza problemi.Ha la possibilità di pianificare gli interventi ed inviare il promemoria all'utente.si puo personalizzare con le condizioni d'uso, ed inserire sul proprio sito we o con il crm.

Cons

l'integrazione anche con cms comuni come wordpress o joomla

Review Source

DW

Dave W.  
IT Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Wow!"

February 15, 2023

5.0

Been very easy to use, compare to the competition around it its ridiculously cheap and offers the same/more features!

Pros

Zoho is ridiculously easy to use with customers/clients due to talking the user through to a web page and entering a small code. The remote software itself is ridiculously quick to access on our side and we've never had any faults with this.

Cons

Sometimes there is an input delay, which if the laptop we're connecting to is also slow ends up messy.

Reason for choosing Zoho Assist

Price

Review Source

BV

Bonnie V.  
Consultant / Accountant  
Accounting  
Used the software for: 1-2 years

### "Best I have used for inexpensive remote access"

July 18, 2022

5.0

I have used a lot of different apps for remote support and unattended access. This is by far the easiest and best at an affordable price.

Pros

Installation is very easy and so is access. Free access is adequate for most of my unattended access needs as I do not run sophisticated customer support, but the product is good enough that I wanted to show support and subscribe.

Cons

The least intuitive feature for me is the file transfer to and from unattended access site. I have made it work but I was less sure how to go about it.

Switched from

[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/)

Price and suitability

Review Source

Michael L.  
CEO  
Internet  
Used the software for: 2+ years

### "Zoho Assist Helps Us Help Clients"

December 4, 2018

5.0

Pros

Zoho Assist ability to directly connect to our clients computers to support them with issues they may have with other software on the computer has been a great tool for us. It saves us from having to 'hit the road' to meet clients in order to solve some of their computer problems.

Cons

Sometimes our clients get a bit confused when downloading the plugin that allows us to connect to their computer. We have to give them a bit of phone guidance to help them work through it.

Review Source

JC

Jared C.  
CEO  
Media Production  
Used the software for: Less than 6 months

### "Absolutely love it"

January 22, 2024

5.0

Amazing! I'm so happy I found this product and wish that there was more marketing around it so more people could find it.

Pros

The price and the features you get like remote starting computers.

Cons

Sometimes the connection can be a little weird, screen freezes, gray only screen. Nothing too annoying.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Price and features. I absolutely love the remote computer start feature.

Review Source

GM

Grant M.  
Technical Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great for freelancing"

June 7, 2021

4.0

Pros

The setup was quick and easy, deployment of agents was very smooth, and my customers enjoy using it. Really like the remote diagnostics features which saves a lot of time when support customers that are busy and you don't get time to interrupt them. Everything works just as it should and I have yet to find any issues with it, very glad I made the switch.

Cons

I got a bit confused over the plans as the Remote Support and Unattended Access are separate products yet have a lot of crossover and generally in my work I need both.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Features and cost

Review Source

James Z.  
Managing director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good remote access tool"

September 3, 2021

5.0

Good RM tool, good price, has features what technician needs. Overall is a recommended tool to use

Pros

Got pretty much all features RM needs, smooth network latency, no obviously jag.

Cons

A bit of complex to operate and hard to select multiple screens to display. Hope these can be simplified

Alternatives considered

[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Reason for choosing Zoho Assist

Price

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Price

Review Source

CDC

Clayton Dias C.  
Analista de Suporte Senior / Tecnico responsável  
Computer & Network Security  
Used the software for: I used a free trial

### "Satisfatório"

August 25, 2023

4.0

Atende a minha necessidade para o momento, cumpre a proposta.

Pros

Interface intuitiva e facilitada para usuário final.

Cons

Ainda estou conhecendo o sistema, não tenho pontos negativos.

Review Source

WP

Wyatt P.  
President  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great product!"

January 2, 2024

5.0

Pros

The cost, ease of use, quality of product.

Cons

Nothing, so far the product is great! I think it could use some more advertising to show others how great the product is!

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost, ease of use, quality of product, less push to purchase.

Review Source

EO

Eric O.  
Project Manager  
Computer Software  
Used the software for: 1-2 years

### "Easy to use if you want remote support"

March 9, 2021

5.0

Is an efficient application to take remote control, we use this tool a lot with our customer and is very easy to configure and start to help.

Pros

This application is very easy to use is all web based meaning that you need to create a web portal with your email account and you are ready to go, yes that's all this is like facebook account create, then you only need to start a session, copy the link, send it to your customer.

Cons

You have an option to access to your server on unattended mode but everyone on your organization (with portal access) will have the oportunity of see this servers that you create to have this kind of acess, i will like to create user groups and delegate this access.

Review Source

Peter F.  
Co-Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Great, Simple Product, Fantastic Integration with Zoho Desk"

August 27, 2019

4.0

Pros

\-The integration with Zoho Desk is amazing. It's really, REALLY nice to be able to trigger a remote session with the click of a button, directly from the ticket. -As with everything Zoho, the price point is unbeatable, especially as part of the Zoho One suite. -It's pretty straightforward.

Cons

\-I don't \*love\* the user experience for the customer, but it's better than 90% of the other tools I've seen. They're also promising to overhaul the whole product soon.

Review Source

JW

Jim W.  
Director  
Construction  
Used the software for: I used a free trial

### "Great software for the cost"

July 13, 2023

5.0

Pros

I find the software to be excellent and user-friendly. With minimal effort, I am able to provideteam's computers and phones. Furthermore, the software includes mobile support at no additional cost. support for my

Cons

I would love to be markup to appear on the screen of a user's phone, but other than that, I haven't found anything I dislike.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reason for choosing Zoho Assist

Ease of use and the quality of support

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost and Ease of use

Review Source

SM

Stephen M.  
I.T Administrator  
Food Production  
Used the software for: 6-12 months

### "Just make the switch"

November 17, 2022

4.0

We're glad we made the switch

Pros

We love the ease of use and 2factor authentication for access to the address book.

Cons

Mass deployment was difficult in my environment

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

We now have unlimited technicians

Review Source

rW

rob W.  
Owner  
Computer Software  
Used the software for: 1-2 years

### "Perfect for IT support "

July 12, 2022

5.0

Pros

Love the easy to use navigation and plenty of add ons that i use to better support businesses

Cons

None really, it is very easy to use and would recommended

Review Source

HF

Hugo F.  
Ing  
Investment Banking  
Used the software for: 1-2 years

### "Using this tool for years"

January 25, 2023

5.0

Excelent, i am able to provide support ASAP

Pros

If you are looking for a real solution for remote assist this is the tool

Cons

I really dont have anything i like the least.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)

Better product, better price

Review Source

Daniel G.  
IT Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Excellent Tool. Would rate higher with multi monitor support."

March 19, 2020

3.0

Pros

Easy setup, great price, reasonably good support.

Cons

Support is delayed compared to some other business products.

Reason for choosing Zoho Assist

Price was the biggest factor.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost. Personal account keeps thinking I am using it for business.

Review Source

BA

Blake A.  
Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "Great product, inexpensive yet reliable. Great value"

April 7, 2023

5.0

I plan on using it for a while.

Pros

Easy to implement and very reliable. Easy to invite new technicians and easy to navigate the interface.

Cons

Organizing devices in to groups can get a bit confusing.

Switched from

[RemotePC](https://www.capterra.com/p/173304/RemotePC/)

Cost and reliability

Review Source

CW

Cara W.  
Office Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "The Ease of Using Zoho Assist"

April 5, 2022

5.0

I am able to schedule patients in either location very quickly. I am able to run reports and assist staff remotely when I am not present.

Pros

The ability to log in to either of my dental offices from anywhere has greatly helped in the prompt care of our patients.

Cons

I have not explored any other functions as they are not needed for the tasks that I need to complete.

Review Source

David M.  
CEO  
Computer Hardware  
Used the software for: 2+ years

### "Bet thing ever!"

February 28, 2022

5.0

I really like the product and the people who support it.

Pros

Ease of use, customer acceptance, reliability.

Cons

The simple GUI is intuitive, and very functional.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Better, easier, nicer folks.

Review Source

SH

Shane H.  
Owner  
Information Services  
Used the software for: 1-2 years

### "Inexpensive and capable"

July 31, 2020

4.0

Any issues have been responded to well, the price is not over the top like others and it does the job. It is not flashy or fancy, but it is capable nad does what you need it to do. A solid performer.

Pros

Zoho Assist mostly does exactly what you want it to do. It allows remote support, rebooting, reboot into safemode (paid), client remote support nad sharing help screens with others.

Cons

It is not quite as smooth as Teamviewer or Microsoft RDP. I wouldn't use it as a remote desktop service for all day working but it is perfect for remote support.

Reason for choosing Zoho Assist

Adhoc deployment without having to change firewalls and/or set up proxies

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

TV had increased price, kept changing versions making remote logins fail, their support had disappeared (community only) was getting more and more expensive and less functional.

Review Source

PK

Paul K.  
Owner  
Computer & Network Security  
Used the software for: 1-2 years

### "Zoho Assist works well"

November 14, 2021

5.0

Overall a solid product with little or no connection issues

Pros

Able to access unattended computers with little issues. Also easy for remote users to share screen.

Cons

Adding additional techs can be expensive

Alternatives considered

[RemotePC](https://www.capterra.com/p/173304/RemotePC/)

Reason for choosing Zoho Assist

Pricing and interface

Review Source

VR

Verified Reviewer  
Development Strategy Coordinator  
Computer Software  
Used the software for: 6-12 months

### "Quick and Easy Connection"

February 5, 2021

4.0

Fairly easy to use from a support standpoint. Easy remote connection to office resources when working remotely.

Pros

Assist offers quick and easy connections to remote clients of multiple operating systems.

Cons

Client users are sometimes confused by a starting screen that mimics code entry but is only a splash screen.

Review Source

CP

Chandrashekhar P.  
Director  
Computer Networking  
Used the software for: 6-12 months

### "ZOHO Assit Review"

December 10, 2022

4.0

Pros

East Deployment & Easy to Implement, Easy to manage remote team

Cons

Price & Branding Feature not available in basic susbcribtion

Review Source

VR

Verified Reviewer  
Business Analyst  
Computer Software  
Used the software for: 6-12 months

### "Software is good for Remote training and troubleshooting, easy and quick."

January 31, 2018

4.0

Software is good remote control tool gives wide range of features like advanced reporting, multi monitoring and track task easly.

Pros

Software Supports large number of operating systems and multi monitor support. It's easy to use and have advanced reports. Software provide easy and speady remote control to other PCs

Cons

Have less freelance capabilities. It's difficult to setup. Cost gets increased for more storage of data.

Review Source

SP

Sam P.  
Admin  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great product with great customer services."

December 24, 2022

5.0

Great from start to finish finalisation the product.

Pros

Its easy to use, easy set up, secure, reliable, work well with all team member.

Cons

Not enough demos were provided before starting to use it.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Great from all over.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Easy to use and security

Review Source

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