# Page 32 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 32 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 32 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 776-800 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

aS

adam S.  
director  
Automotive  
Used the software for: I used a free trial

### "ideal for beginners and new business"

March 29, 2023

5.0

Pros

quick easy to setup with live chat if you get stuck during the setup process.

Cons

tbh i havnt found something that i least like about zoho yet.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

cost.

Review Source

PW

Patrick W.  
data specialist  
Computer & Network Security  
Used the software for: I used a free trial

### "awesome remote"

March 4, 2024

5.0

Pros

the option fo a web based extesion is perfect !

Cons

do not have a option for more than 1 person to log into the same machine ate the same time.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

ia had not a web based option from Team Viewr.

Review Source

VR

Verified Reviewer  
Developer  
Information Technology and Services  
Used the software for: 2+ years

### "Great value for remote support"

May 8, 2020

4.0

We've used Zoho to provide remote assistance and tech support to our customers

Pros

Zoho Assist has been easy to use both for us and our customers. It is low cost or even free to use.

Cons

I'd prefer a native client instead of browser-based. Remote controlling Windows machines from a Mac can be a little challenging, but this may not be the fault of the Zoho Assist product.

Review Source

UO

Uyi O.  
IT Consultant  
Computer & Network Security  
Used the software for: 2+ years

### "Remote access via email and mobile "

January 13, 2023

4.0

Pros

I liked the support via email feature it helped with instant support

Cons

I didn't like that the UAC prompts were hard to accept

Review Source

EH

Evan H.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Great simple remote desktop software"

October 6, 2022

5.0

Great experience and the Zoho team is very helpful with any issues.

Pros

This is a million times easier to setup than other remote desktop solutions (especially Windows)

Cons

I often re-download the Zoho Assist application every time I need to use it. I wish there was an easier way.

Review Source

Vikram Singh R.  
CEO  
Marketing and Advertising  
Used the software for: I used a free trial

### "Great Piece of Software for Remote Support"

July 6, 2022

5.0

Pros

Fast, unattended access, recording and session history. Send invites using email. Reconnect with existing remote session.

Cons

Does not seems to have any drawback. May be they can provide a desktop app.

Review Source

NG

Nicolas G.  
IT  
Computer & Network Security  
Used the software for: I used a free trial

### "Super service pour IT"

April 20, 2023

5.0

Pros

Toutes les fonctionnalités sont superbes pour un prix raisonnable.

Cons

rien a signalé, aucun inconvénients détecter.

Review Source

VR

Verified Reviewer  
Technical Consultant  
  
Used the software for: Less than 6 months

### "Effortless!"

April 24, 2018

5.0

Pros

No need to worry about firewalls (Assist only need HTTP and HTTPS ports open) Pre-configured customer app. Easiest way to assign a customer machine to my support team. Customers do not need to remember pin codes or share passwords Wake-on-LAN is great when the customer is not able to reach a computer which is shut down.

Cons

When we add customer machines in bulk, we immediately see the machine name but it can be tricky to identify which machine belongs to which customer :) Not a big deal, but may be if we can include a customer code to the pre-configured customer app so that it gets prefixed to the machine name, it would solve this minor

Review Source

AG

Alex G.  
President  
Information Technology and Services  
Used the software for: Less than 6 months

### "Switched from LogMeIn Central and never looked back"

August 25, 2019

5.0

Pros

The software just works, no issues installing it and it's easy to use. Was an easy migration from LogMeIn that I have been using for over 5 years, but since they double the price of their software every year, Zoho Assist was an easy choice and economical one at that as well

Cons

Noting really, software works great. The feature set is good. There is just getting used to it after using another software for over 5 years but overall very happy

Alternatives considered

[RemotePC](https://www.capterra.com/p/173304/RemotePC/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Reason for choosing Zoho Assist

Price, feature set and ease of use

Switched from

[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)

LogMeIn was tooooo expensive and they just keep increasing the price year over year. Started at $199 per year, left when it was increased to $2,200

Review Source

VR

Verified Reviewer  
Partner  
Management Consulting  
Used the software for: 1-2 years

### "Excellent value and flexible pricing"

April 18, 2019

5.0

After a feature and cost comparison Zoho Assist came out top. I have simple needs, occasional connection a variety of desktops when they need support the bigger players charge an arm and a leg , offering things I just don't need. (Perhaps! They coach everything in barely intelligible marketing speak.) Seeking up Zoho Assist was a breeze, deploying the remote client was simple and adding a widget to my website was easy too. Every client has managed.

Pros

Simple to deploy Low cost Low marginal costs when more licenses are needed Easy to use

Cons

Managing a variety of groups is not easy Limited ability to identify different remote computers

Review Source

lN

les N.  
pc admin  
Computer & Network Security  
Used the software for: I used a free trial

### "its a great program "

February 15, 2023

5.0

i use it to assist my clients that are having problems with there pcs its easers then going to them

Pros

its fastits easy to use it not to expensive

Cons

so far i do not have any cons about it its a good softwhere

Review Source

VR

Verified Reviewer  
Technical Directory  
Information Technology and Services  
Used the software for: 1-2 years

### "Used to be good"

May 1, 2019

2.0

It was great and now it sucks. We're searching for a new solution.

Pros

It does work and is reliable and the ability to move a support session around is great

Cons

The user interface is awful now (used to be great) and ultimately it's barely usable by comparison. Keyboard shortcuts are unreliable, window controls intrude into the remote view, ending the session is a needlessly faffy, naff and childish window animations, the chat window is now stuck inside the main window. It feels like it was redesigned by a laptop user running macOS. Horrible.

Review Source

TC

Todd C.  
Owner/Sr. Consultant  
Information Technology and Services  
Used the software for: I used a free trial

### "Zoho Assist"

September 17, 2019

5.0

I am able to solve issues for customers with a remote session quickly versus going onsite reducing time that their computer is down and maximizing profit saving on travel.

Pros

Price- I have used many products in the past this one is the most affordable with some of the features like mobile devices that most others charge as an add on. Zoho assist has those features included in the price. Ease of use- I was able to start using and connecting to computers in about 20 minutes.

Cons

Remote reboot- This feature hasn't always worked for me I have had to reestablish the session to continue after a reboot.

Alternatives considered

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Reason for choosing Zoho Assist

Price and functionality.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer was very expensive for my needs.

Review Source

VR

Verified Reviewer  
Chef d'entreprise  
  
Used the software for: 6-12 months

### "Very happy with Zoho Assist. This has accelerated and enhaced our customer support."

April 7, 2018

4.0

Customer hapiness and a professional looks by providing a quick and efficient support. Thanks a lot ZOHO :)

Pros

Ease of use, fluidity and nice interface. At customers side, the plugin is so easy to download and install.

Cons

I would be happy if the price could goes a little be down as we are already using other ZOHO product.

Review Source

JT

James T.  
IT Manager  
Financial Services  
Used the software for: 6-12 months

### "So worth it"

May 26, 2022

4.0

brilliant, we changed to this software due to a forced change, but we are so happy we did. It works so well for us we have recommended it time and again.

Pros

it works, its easy to use effective and a brillaint price.

Cons

setup takes a bit of thought, containers and departments and technicans.

Review Source

NS

Nicholas S.  
Founder  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Our experience with Zoho Assist"

February 9, 2021

4.0

Pros

I love how easy it is for us to connect with customers. I also love how easy it is for our customers to understand how to use it.

Cons

I'd like a fuller experience with a dedicated app outside of the browser.

Review Source

Saloni M.  
Software Engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "A must for all the business persons"

September 13, 2018

5.0

Pros

I use it regularly. We can access our desktop from anywhere and it works really well in all the iOS devices. I am using it in iphone 7 plus and so far it’s doing good.

Cons

I didn’t find its user interface easy. Initially i got trapped in some functions except that it’s a good software.

Review Source

ED

Edwin D.  
Automatisering  
Hospital & Health Care  
Used the software for: I used a free trial

### "Gebruik van Assist"

January 25, 2021

4.0

Het gebruik is aan de admin kant erg gemakkelijk, gebruiker opzoeken en uitnodigen. De gebruiker moet in het begin 2x dezelfde actie doen en vele beveiligingen door lopen. Aan het eind heb je 2x de vraag van joinen

Pros

Overnemen van computers kon ik al en is gratis, het overnemen van smartphones kon ik nog niet. Er is een programma die dat ook kan, maar is betaalde software. Deze kan op basis van adresboek mensen uitnodigen en overnemen. Wat ik een pre vind, een computer die beperkte rechten heeft, kan ik nu wel met admin rechten overnemen

Cons

Het is een rechten ding, maar er moet veel geklikt worden door de gebruiker om overgenomen te worden. Alleen een code versturen zonder de uitnodiging kan niet, zover ik heb gezien. Via een smartphone weer wel. Deze hoeft alleen 1x de download te doen van de app en daarna alleen de code ingeven

Reason for choosing Zoho Assist

Meer mogelijk met betrekking op de beveiliging

Review Source

DC

Douglas C.  
General Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Essential tool!"

March 28, 2022

5.0

This app is our main tool to provide a good remote support to our customer, highly recommended.

Pros

This is not just a remote access app, it has tools that allow us to fix some issues to our customers.

Cons

Some customers complain about the app download and connect process.

Review Source

KA

Kyle A.  
CEO  
Information Technology and Services  
Used the software for: 6-12 months

### "Currently the best bang for buck remote software out there!"

April 24, 2018

5.0

For the price you cannot beat it. AND, it does absolutely everything I need it to do for my customers when remote support is needed. I usually make one house call to the business (if that) to install the client software and then I have a loyal customer from there on out... Plus, I can fix customer problems so much faster from the office, home, or even on the road... Highly recommended!

Pros

Price is great, features are excellent for - Windows, Mac, Android & ios. Constantly adding new features. Built in functionality with other zoho software is great if you use it. Seriously, a hidden gem in the remote support IT world. I use it for every Business IT customer I have and odd jobs for residential. The unattended support is just as good as any of the others and waaaaay cheaper!

Cons

Really, I have no cons to list. I haven't run into a thing I can't do. Even things like, mass network deployment, multi moniters, Wake on LAN, etc... It does it all.

Review Source

PM

Patrick M.  
CTO/OWNER  
Telecommunications  
Used the software for: I used a free trial

### "Zoho Assist--Very Reliable Remote Software"

January 6, 2023

4.0

The best software for remote access so far

Pros

That I have to send a link to the user, and the user still has control of his/her pc when am in remote control/access

Cons

in file transfer, you have to keep selecting the destination folder everytime you transfer files...

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

It was too heavy on the app side, and users were complaining that sometimes it hangs the pc

Review Source

Anderson C.  
CS  
  
Used the software for: 6-12 months

### "Excellent software to help customers"

November 18, 2017

5.0

Pros

Easy access, no so many steps needed to install the software. All you need to do is enter your customer's email and send him the link.

Cons

It would be great if no additional software needs to be installed. Some customers do not like to install additional programs to their computers.

Review Source

Devashish K.  
Internshala Student Partner  
Education Management  
Used the software for: 6-12 months

### "Economical Assist Application!"

January 16, 2019

4.0

I believe Zoho Assist is very cost friendly by giving free for five users. This software can help entrepreneurs who want to have a startup. Overall, I highly recommend it. It is a convenient support option for IT support teams.

Pros

1\. Free up to 5 users solvers and unlimited ticket requesters. 2. Clean and Simple user interface. No clutter. 3. Ability to track tickets, conversation and responses. 4. One can efficiently manage multiple users. 5. Speedy connection and no lag issues. 6. It fits well in Zoho CRM suite of applications.

Cons

1\. Limited functionality for Mobile devices like Android and IOS. 2. Still in the developmental phase. 3. Not many people know about Zoho Assist.

Review Source

NH

Noah H.  
Director of IT  
Education Management  
Used the software for: Less than 6 months

### "Best remote support system ever."

January 24, 2022

5.0

Pros

After searching for a simple, cost-effective, and easy-to-use option for providing remote support to our staff - Zoho Assist took first place. We tried LogMeIn Rescue and other leaders in this segment, but the simplicity and simple layout of the interface is the reason we chose Zoho Assist. Not to mention, the pricing is unbeatable.

Cons

Nothing! Zoho Assist ticked every one of our boxes.

Review Source

BV

Bryanne V.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "The Platform I've Always Needed!"

November 2, 2019

5.0

Pros

Simple, easy, intuitive, fast, it's deployment... everything! It's just so simple to deploy & the deployment options available as well. I can access everything from a web browser and it's light enough as it is! I've been looking years for a Team Viewer replacement and this is it! The only thing I needed was un-attended access in this platform DELIVERS. THANK YOU!

Cons

Departments, join sessions, file transfer, chat, there's nothing wrong here, this software is perfect as it is! No cons (for me at least!)

Reason for choosing Zoho Assist

There were too many too count on which ones I've tried. This one had everything I needed and it did not took me more than 5 minutes to understand how the whole platform works. Plus, security is already included!

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Ease of use, pricing & upgrade/downgrade capabilities.

Review Source

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