# Page 33 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 33 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 33 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 801-825 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BP

Ben P.  
Ecommerce Consultant  
Media Production  
Used the software for: 2+ years

### "Highly recommended"

April 2, 2022

4.0

Pros

Free tier, works well, good image quality, responsive refresh time, also the chat works well.

Cons

One small bugbear, the clipboard popup is a little annoying and prevents you from continuing sometimes, it would be nice if that was off to the side somewhere instead or could be more easily moved.

Reason for choosing Zoho Assist

Mainly price, Zoho Assist has a free tier.

Switched from

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)

Mainly price, I stopped using it as much.

Review Source

VR

Verified Reviewer  
Software QA Lead  
Computer Software  
Used the software for: 6-12 months

### "I recently started using Zoho Assist"

January 18, 2018

3.0

Benefits of Zoho Assist include ease of use and integration options for CRM and customer support resource platforms.

Pros

I like how easy it is to manage customer cases. The case layout is very simple and I'm able to review other Support Rep's drafts right from the case view as they edit. It makes it easy to work as a team.

Cons

The sync with Zoho Assist and CRM isn't great. The duplication that occurs is not manageable, and some of the setup is difficult to complete. I didn't have a great experience with their Support Team, and in some cases I actually ended up having to explain functionality to their team after figuring out issues myself.

Review Source

JE

Joseph E.  
IT Director  
Oil & Energy  
Used the software for: Less than 6 months

### "Great product"

October 10, 2019

5.0

My experience has been very good. I am evaluating other Zoho products and they are very responsive and helpful. The free evaluation was brief, but very informative.

Pros

Ease of use. Has the option to run as a service to be able to enter admin credentials when needed. The price is very reasonable.

Cons

Sometimes the unattended access from the app won't connect until you disconnect/reconnect. This has not happened in a while, but sometimes it happens.

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Being able to access a PC and enter admin credentials was very important. I can run as a service, be prompted for credentials, then I can install software, etc. and enter the admin credentials from the Windows prompt without being blocked from the remote session. The cost of the product was also a factor. The cost is very reasonable.

Review Source

JT

James T.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "Easy, Powerful and cost effective"

March 1, 2021

5.0

Pros

Good feature set, reasonable pricing, flexible subscription.

Cons

Initial setup can be confusing for some users, especially on macOS, however these are more down to the security requirements of the operating system than the Zoho Assist software itself.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Features, price, Teamviewer often associated with telephone scams by customers.

Review Source

MR

Mark R.  
MD  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Great Value and Efficient"

December 16, 2021

5.0

Very useful and reliable solution and particularly happy that price rises have been seldom and modest over the 8 years I have used it.

Pros

Ease of use, reliability, simplicity and functionality.

Cons

Only criticism is the name Zoho! When asking someone to hit the site I always have to spell it out!

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost

Review Source

PO

Pablo O.  
Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Great investment to support users on various platforms. "

December 10, 2021

5.0

We have tried various similar software and found that Zoho Assist is the easiest to integrate to the ticketing system.

Pros

I highly like that it is easy to deploy and interact with our customers. The UI is both intuitive and responsive for the technician.

Cons

I wish that you could customize some of the features on the the lower tier plans.

Review Source

CCP

Csongor Csaba P.  
CEO  
Computer Networking  
Used the software for: Less than 6 months

### "Best remote software to be used in 2023"

January 16, 2023

5.0

Unlimited remote sessions , great chat and other options in remote session. Professional look for our company.

Pros

We had no software so far in our company, only free alternatives, had the remote support from zoho. Best choice so far, great experience and smooth remoting.

Cons

A lot of features that we need to check-out how we setup all the fine details

Review Source

PL

Peter L.  
IT Manager  
Construction  
Used the software for: 1-2 years

### "Easy basic remote control software"

October 13, 2019

5.0

I needed a cheap, easy way to remotely connect to user's workstations to solve minor issues and Zoho is perfect for that.

Pros

easy distribution of client software, quick stable connection, no user intervention required

Cons

It's a bit of a pain to switch between monitors if client has multiple montitors

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/)

Reason for choosing Zoho Assist

Simpler and much cheaper

Review Source

AS

Arthur S.  
Owner  
Management Consulting  
Used the software for: 6-12 months

### "Overall solid product for what you pay"

February 26, 2021

5.0

Overall for the price, its well worth it

Pros

It was simple to set up, and overall easy to manage

Cons

sending data via the remote app is not as easy as it should be, but it still possible

Switched from

[Xcitium Endpoint Detection & Resonse](https://www.capterra.com/p/154967/Comodo-Endpoint-Security-Manager/)

Price point

Review Source

NK

Nick K.  
I/T Manager  
Financial Services  
Used the software for: 2+ years

### "Vendor used the product"

May 5, 2020

5.0

I didn't have too many behind the scene experiences but being on the entering ticket end it went well.

Pros

I didn't host or utilize this product onsite but a vendor used the product. I liked how it merged the ticket software with remote sessions.

Cons

I don't have any cons but i know the other end would have some issues getting stuff set up for remote sessions.

Review Source

EB

EMosha B.  
Technical Support  
Education Management  
Used the software for: Less than 6 months

### "Awesome Software for Business"

January 25, 2023

5.0

I am impressed with all of the functionalities within a user-friendly portal

Pros

Ease of use for me and my clients. You do not have to be tech-savvy to manage Zoho

Cons

I would like to be able to add more devices such as tablets and cellphones

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Reason for choosing Zoho Assist

Security and safety issues from past FunctionalityUsability

Review Source

MS

Madhukeshwari S.  
Accountant  
Computer Software  
Used the software for: 1-2 years

### "Best Remote Session tool in IT Industry"

August 23, 2018

5.0

We never face the disconnection or non connection issue unless there is a issue with internet service provider.

Pros

Help your customer with the inbuilt features like screen sharing, Instant chat, file transfer, it supports up to 2 GB file transfer. Secured and configurable as per your requirements.

Cons

Reboot and reconnect option is really helpful because, at the time of trouble shooting, you may need to reboot the client system several times. ZOHO Assist will reconnect after reboot the clinet system.

Review Source

VG

Vj G.  
Support Technician  
Information Technology and Services  
Used the software for: 6-12 months

### "Great value software"

July 15, 2023

4.0

It has been very easy to use and connects easily to Windows and Mac machines. As an added bonus you have remote screen sharing to iOS devices included in the subscription.

Pros

The pricing and ease of use of the software is very competitive.

Cons

It would be nice to have a dedicated peer to peer connection, but the web session connection works well.

Review Source

CL

Chris L.  
Director  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Awesome Software to grow your business"

November 25, 2021

5.0

Pros

We use other Zoho software and Zoho Assist lives up to what we expect out of Zoho products. Very easy to setup and use. Tech support or customer support is top notch. My client was so excited about the simplicity on their end.

Cons

Nothing yet to discuss here. So far everything meets or exceeds expectations

Review Source

FF

Flavio F.  
Administrador TI  
Computer Software  
Used the software for: 2+ years

### "Implatação"

June 23, 2022

5.0

Pros

Implantação em massa com acesso autônomo

Cons

Não há nada que eu não tenho gostado de usar.

Review Source

AT

Austin T.  
IT Manager  
Hospital & Health Care  
Used the software for: I used a free trial

### "enjoying the use "

February 5, 2024

5.0

Pros

ther is more usability than Windows Quick Assist and there a better features with this product.

Cons

I do not have any complaints about this product as of yet

Review Source

RM

Ryan M.  
Tech Team  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Exactly what we needed"

October 9, 2023

5.0

Pros

Reliable service and straightforward UI that makes it easy to remotely connect to our devices whenever and wherever.

Cons

No cons to report, we’ve genuinely enjoyed the service.

Review Source

DR

David R.  
Ing  
Information Technology and Services  
Used the software for: 1-2 years

### "excellent option for system entrepreneurs"

August 15, 2023

5.0

I like the ease of use... the security that I offer my clients. it is stable and very light

Pros

cheap, easy, efficient, stable, friendly

Cons

The rest of their solutions are priced separately and it becomes expensive for now.

Alternatives considered

[Teamwork.com](https://www.capterra.com/p/120390/Teamwork-Projects/)[WinTeam](https://www.capterra.com/p/184185/WinTeam/)

Reason for choosing Zoho Assist

because this price is accessible and his interfaxze is more friendly

Review Source

LcD

Lucas cary D.  
Managing Director  
Information Technology and Services  
Used the software for: 2+ years

### "best remote software I have used in 10 years"

September 25, 2019

5.0

I am using all remote software's for last 10 years . Zoho assist surpass all.

Pros

It very easy to use and has all the features required to support our customers. it's not expensive .

Cons

none that I would mention it's good . sometimes it fluctuates during remote and connection gets lost

Reason for choosing Zoho Assist

cost and quality

Review Source

KF

Kadeem F.  
Clerk  
Package/Freight Delivery  
Used the software for: 6-12 months

### "Great Remote Support Solution"

October 30, 2023

5.0

Pros

Very user friendly. Setting up a remote session with a client is as simple as sending an email. Must have remote support solution

Cons

The web interface is great however the Mac app tends to have connectivity issues far too often.

Review Source

ML

Michael L.  
Tech  
Computer Networking  
Used the software for: 1-2 years

### "Zoho Assist "

November 2, 2023

5.0

Pros

UI and the price difference between the other companies out there.

Cons

The delay when launching the application.

Review Source

VR

Verified Reviewer  
Owner  
Marketing and Advertising  
Used the software for: I used a free trial

### "Easy to Use and Great Suite of tools"

January 4, 2023

5.0

Pros

Cross platform support, Mac to windows and vice versa.

Cons

Price, I wish it had a better free for a single user subscription, that had everything, but other then that the price isn't too bad

Review Source

jina P.  
Developer  
Computer Software  
Used the software for: 6-12 months

### "can be good"

June 26, 2018

3.0

Pros

It's good to assign the task to the whole department at one place. everything you need is in one place

Cons

tough to use.. Waste of money. Needed to take a training to use the for the software to use. It wasted my whole day.

Review Source

VR

Verified Reviewer  
Applications Engineer  
Mechanical or Industrial Engineering  
Used the software for: I used a free trial

### "Zoho takes us to a new age of technical support"

July 19, 2022

5.0

Easy to use, impressive and beyond expectations.

Pros

The most useful thing for us was the ticketing system.

Cons

So far theres nothing that I would notice as a con

Review Source

VT

Victor T.  
IT Manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Time saver"

February 2, 2023

5.0

Pros

I can help users from any place even my cell phone

Cons

The user need to have admin rights to install even the remote session that will be use only once. it will be nice to have a light install

Review Source

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