# Page 34 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 34 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

---

Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 27th, 2026

# Page 34 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 826-850 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DB

Damien B.  
Community Manager  
Entertainment  
Used the software for: 2+ years

### "Excellent for what is needed"

July 7, 2022

5.0

This cloud-based remote support and remote access software has been used in our company on a weekly basis as a minimum. We will continue to utilize this affordable and easy-to-use software for the foreseeable future.

Pros

We loved the two-way screen sharing, the peace of mind pertaining to the SSL and 128-bit AES encryption, as well as the file-sharing features!

Cons

We have no complaints about this software. If there were a desktop version, then it would be great; however it is not a feature that would alter our feelings in any way.

Review Source

KN

Karel N.  
Vasepomoc.cz  
Information Technology and Services  
Used the software for: I used a free trial

### "zoho assist and desk"

October 4, 2021

5.0

We are supporting several schools and institutions. Benefits are mostly different attitude than Teamviewer and more complexity for one price.

Pros

Im starting with zoho, but I like web app, dirrent platforms for support and for get support. I like chat feature. Recording is also good feature. I used TeamViewer form version 3 (about 12-15 years), but currently i dont like their subscriptions.

Cons

unattended acces is not in price. We have non-subscription of TeamViewer 13, so we will use it for unattended access...

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

higher price for less functions. Zoho have integration with desk...

Review Source

JP

Jordan P.  
Manager  
Insurance  
Used the software for: 1-2 years

### "We love Zoho!"

April 29, 2021

5.0

It's been great! Comes in handy and makes it easy to help our employees

Pros

Zoho assist has been great! Especially during quarantine when we had employees working from home. Very easy to use

Cons

Nothing so far. We have been using it for over a year and we have not ran into any problems with using the software

Review Source

FF

FRANCISCO F.  
PRINCIPAL  
Accounting  
Used the software for: Less than 6 months

### "NEW ZOHO USER"

March 18, 2024

5.0

GREAT AND WILL TRY FILE TRANSFER TOOL TO SEE HOW IT WORKS

Pros

ALL EASE OF USE AND SET UP, EASY CLIENTS ACCESS

Cons

NONE YET, ONLY IN USE FOR REMOTE ACCESS, HAVE YET TO TRY FILE TRANSFER TOOL

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

ZOHO MORE FREINDLY USER SET UP AND COST OF APPLICAITION

Review Source

VD

Vinc D.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Breath of fresh air"

December 11, 2019

5.0

It's very quick to provide remote support and get on servers in our client's companies.

Pros

I like being able to get a lot more for the money from Zoho compared to what we were paying the competition. I like the 2fa login, and the easy management of technicians. The support has been very responsive. I did have a couple of small problems and they were handled very quickly and completely!

Cons

I'd like to see some tweaks to the Unattended Access | Computers screen. I don't use the window full screen and it would be great to change the width of the columns and some screen placement. I'd like to be able to customize the installed application so it has our company name instead of Zoho.

Switched from

[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)

Zoho is more cost effective. More seats for less money. Faster support.

Review Source

Yosue V.  
Diseñador Web  
Program Development  
Used the software for: Less than 6 months

### "Asistencia remota muy completa"

October 25, 2023

4.0

Pros

Es una plataforma muy completa que ofrece muchas funcionalidades como acceso remoto, chat en vivo, uso compartido de pantalla, grabación de sesiones, etc. Además, puedes integrar algunas aplicaciones de Google, Microsoft, así como Salesforce, entre otras

Cons

Nos costó un poco personalizar algunas funciones que requeríamos para trabajar con un cliente extranjero, aunque nos costó un poco encontrar algunas funciones, pudimos llevarlo a cabo

Review Source

JC

John C.  
IT Consultant  
Information Technology and Services  
Used the software for: I used a free trial

### "New user - came from AnyDesk and RemotePC"

December 8, 2021

5.0

Pros

The ease of use when deploying unattended clients, and with connecting to new clients, is one of the most important areas of remote support. Happily, Zoho Assist performed admirably with both.

Cons

There's really nothing that puts me off so far.

Review Source

mV

mallet V.  
directeur  
Computer & Network Security  
Used the software for: Less than 6 months

### "Remote via le WEB"

January 12, 2023

4.0

Utilisation agréable, fonctionne très bien, juste à faire attention a la gestion du proxy.

Pros

toute les fonctionnalité d'un accès à distance via le web.Une boite à outil embarqué très puissant ( cmd, lecture des périphériques, gestion des utilisateurs, etc ... )

Cons

très peu de paramètre pour la gestion du proxy

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

pour sa mobilité ( web )

Review Source

AS

Ashley S.  
Manager  
  
Used the software for: 1-2 years

### "Immediate support area."

May 16, 2018

5.0

I have benefited from its use because I have noticed that I have obtained better communication with my employees, I have managed to establish a support area where we all learn how to solve the problems.

Pros

The most pleasant thing about Zoho Assist would be speed. The truth was time without finding a program that would allow me to connect to a PC without any kind of slowness, it is a very fast program that focuses on bringing absolute comfort through the speed of video.

Cons

I would complain about the prices, it is a software that has very innovative functions and I think it should be more accessible with respect to the prices offered to the customers in the plans.

Review Source

CS

Connor S.  
Director  
Computer Software  
Used the software for: Less than 6 months

### "Very Good Software"

May 20, 2021

5.0

It was a good product that was very useful to me for the time that I was using it. It is much cheaper that TV too.

Pros

The software was easy to use and worked well with the rest of the CRM product- integrating with customer accounts was good for billing.

Cons

I didn't really enjoy the fact that it has to be used within a browser, it would be much better within a program (Which I know defeats the point a little bit.)

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

It was cheaper

Review Source

SW

Steven W.  
Owner  
Computer Software  
Used the software for: Less than 6 months

### "Small business use"

January 13, 2024

5.0

Pros

Simple to setup, tons of different app you can use.

Cons

Wish they had more bundle deals for IT people.

Review Source

NB

NATHAN B.  
Owner  
Management Consulting  
Used the software for: 6-12 months

### "Zoho Assist, Functional Economical"

October 20, 2018

5.0

I love this business for anyone that manages people, IT departments also function better with this platform.

Pros

Zoho Assist is free up to 5 users (ticket solvers) and unlimited ticket submitters. The user interface is robust, simple and elegant allowing users to track their tickets easily. The ability for zoho to use email aliases is a clear winning feature. Users can respond to tickets in their regular email and it tracks the conversations and responses in the ticket log dashboard, which makes managing multiple users tickets a breeze. The price is good, the features and reporting are rich and the support is free.

Cons

Support is foreign which makes communicating issues sometimes difficult. (However the platform is very stable rarely having issues). More than 5 users can get expensive fast.

Review Source

AC

Ariel C.  
Project Manager  
Design  
Used the software for: I used a free trial

### "Great Product"

July 19, 2023

5.0

Pros

What I liked most was that it did not crash once while in use.

Cons

I cant think of a complaint, really.. what is there for me to complain about?

Review Source

Fernando G.  
Regional Business Development Director  
Education Management  
Used the software for: 1-2 years

### "A great tool for an improved remote assistance"

March 29, 2022

4.0

Every time I used it becomes an engaging experience for both my client and I. It's very friendly and clients don't need to have IT knowledge to manage it.

Pros

It's an app that is very easy to understand and deploy. Clients easily engage and love its performance.

Cons

There are currently no features that I would consider missing in this application.

Reason for choosing Zoho Assist

I've been a Zoho customer for years and trust the brand so much.

Review Source

KK

Kuldeep K.  
CTO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Best Remote access software"

August 6, 2022

5.0

Zoho assist is a great tools for SMB with small cost. Unattended access is a great feature.

Pros

Unattended access and chat is great feature in the zoho assist.

Cons

Mostly All good feature in zoho assist and easy to use.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Review Source

MX

Melvin X.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "Easy to use Remote Support "

December 28, 2020

5.0

Pros

We like Zoho Assist because it neatly integrates into Zoho Desk, thus making it easy for technicians to start remote support sessions. On the other hand, its really easy for users to run on their machines, saving us time to explain how to download and install. Great tool. We love it!

Cons

We like the tool and we look forward to working with it many years!

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer is cumbersome for users to setup on their devices. On the technician's part, even though it is partly integrated into many help desk applications, it still requires configuration and a number of steps from the users to get installed. Teamviewer also has a complex way to switch to admin when UAC is involved.

Review Source

VC

Véronik C.  
Présidente  
E-Learning  
Used the software for: 2+ years

### "Wonderful "

July 15, 2021

5.0

When I organize Big events online and people have difficulty with some fonctions with some software

Pros

The possibility of all the integration , it is a part of all the zoho one. It is difficult to explain in English because it is not my first langae

Cons

Service just in English with a big Indian accent . It is difficult to understand sometimes but the are very nice

Review Source

Deepak B.  
Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Remote Access by Zoho"

November 30, 2022

5.0

Pros

Zoho had always understood the requirements of clients may be because they have a staff of more than 12000, they know what is required and they make changes very quickly, Zoho assist is a good application for taking control of the Clients screen.

Cons

like every other application an exe has to be installed for remote access, which is fine I believe.

Review Source

CS

Cody S.  
Manager of Support Services  
Utilities  
Used the software for: Less than 6 months

### "Zoho Assist -good product for the right price"

August 16, 2023

5.0

Pros

Remote assist and unattended access work great!

Cons

Only small con is the popup when you are copying from clipboard that makes you OK the clipboard copy and paste every time you use that feature

Review Source

AS

Aaditya S.  
Manager  
Consumer Services  
Used the software for: 6-12 months

### "Cost-effective Solution"

March 14, 2023

4.0

Pros

The product is easy to use after first use. Affordable subscription as per the need

Cons

Cons: Challenging for Sales team Big Disclaimer about financial risk and security while taking session, it does leave a sense of insecurity to the customers

Review Source

WM

William M.  
IT Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Zoho Assist"

February 10, 2021

5.0

Its a wonderful product. Would recommend.

Pros

Love the simplicity of unattended access and the great pricing. Tons of value for a non profit.

Cons

Wish we could limit unattended access to specific devices for techs

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Reason for choosing Zoho Assist

Price

Review Source

TT

Tim T.  
Facilities  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great remote access software"

April 29, 2023

5.0

Pros

The pricing band it sits within compared to the competition.

Cons

There isn’t really any cons for me it works as expected

Review Source

PD

Paul D.  
Owner  
Computer Hardware  
Used the software for: I used a free trial

### "In terms of simplicity, it can't be beat!"

July 14, 2022

5.0

Working in IT and providing remote support to customers of all ages and technical ability, the last thing you want is to spend an hour trying to guide a user through a complicated process. I am instead able to direct users to my page, many of which are already one it when they call, and the website integration of Zoho to my site means we are remoted in very quickly. Customer is happy, I am happy. Everybody wins

Pros

Very simple to use. Minimal UI. Fantastic UX. Cheap price

Cons

Not as powerful as other tools but these other tools are much more expensive.

Review Source

WM

William M.  
CEO  
Banking  
Used the software for: Less than 6 months

### "Unattended Access with Zoho Assist"

November 16, 2022

5.0

Pros

The features that you need are there, and operation is simple. Using it on multiple devices and OS's is easy and available.

Cons

I've not really come across any Cons. For an unattended access service, the software does what it should, and at a good price. I would like to see something similar from Zoho in the future that could be used for remote gaming (mainly locally, on the same LAN) that uses H265 compression and can forward gamepad inputs.

Review Source

GY

Giovanni Y.  
Chief Technology Officer  
Retail  
Used the software for: Less than 6 months

### "Convenient, Affordable and Easy to use (Unattended Access)"

November 25, 2019

5.0

I am now able to monitor the transactions of all my employees on their individual machines and remote in if they need assistance. This is especially helpful since I work remotely.

Pros

The interface is very simple and easy to use. Quickly downloads the plugin for use on other computers to have access to control remotely. Organize different computers by department with custom names so you know what computer you are accessing. Access all added computers from any web browser.

Cons

Some attempts to add computers that were on the same network got either mixed up or did not add at all. I have yet to voice my concerns to customer support, so I believe it should be an easy fix for them.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Lower prices Ease of use and installation

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.