# Page 35 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 35 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 35 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 851-875 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BM

Byron M.  
CCIO  
Hospital & Health Care  
Used the software for: 6-12 months

### "Simple configuration, deployment, and usability for unattended use."

June 4, 2021

5.0

Pros

Purchased for use with ~200 machines. Easy deployment. Unattended access user friendly.

Cons

Administrative tasks difficult with on demand access

Switched from

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)

Price for unattended access & Spiceworks Helpdesk connection to Zoho

Review Source

JB

John B.  
Owner  
Computer Software  
Used the software for: 1-2 years

### "Great price"

October 12, 2020

4.0

Brilliant!

Pros

really handy that you can control and deploy from anywhere with an internet connection. The price compared to teamviewer and logmein is awesome.

Cons

Unattended pcs often dont automatically update to the latest client so you hace to get zoho support to reactivate them

Reason for choosing Zoho Assist

price against teamviewer and logmein much better funcionality comapred to Anydesk

Review Source

VR

Verified Reviewer  
IT  
Information Technology and Services  
Used the software for: I used a free trial

### "The best alternative to various remote assistance software"

November 15, 2022

5.0

Pros

It's completely free if you don't need extra features.

Cons

A little expensive if you want tu buy the standard or professional version

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

You don't have time limited sessions

Review Source

AB

Anita B.  
Analyst  
Business Supplies and Equipment  
Used the software for: I used a free trial

### "Great Remote support"

July 28, 2022

5.0

Works great with mac which can be a big problem

Pros

Easy to install and use and start a remote session

Cons

I think it is a little costly compared to some others

Switched from

[Getscreen.me](https://www.capterra.com/p/202036/Getscreen-me/)

Getscreen hangs up and does not work with mac so well and can not get through some firewalls

Review Source

CH

Chris H.  
Global Head of IT  
Industrial Automation  
Used the software for: Less than 6 months

### "Zoho Assist is proving to be a reliable and easy to use platform for our support team"

January 31, 2022

4.0

Installation was difficult, but use is fantastic

Pros

Ease of connecting, pulling in additional resources to help.

Cons

It was quite fiddly to get deployed easily.

Alternatives considered

[Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/)

Reason for choosing Zoho Assist

Testing was very successful with Zoho

Switched from

[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Splashtop was proving unreliable at times.

Review Source

MG

Monica G.  
Manager  
  
Used the software for: 1-2 years

### "Zoho Assist is the first in remote speed."

May 22, 2018

5.0

Pros

I really like the speed of Zoho Assist, the other design and platform factors are not so important, I see that speed is what is gradually raising the rating of Zoho Assist and is managing to maintain a support adequate in each of the people who use it.

Cons

The problem would be the application of Zoho Assist for mobile phones, tables and even on iOS devices, I would like it to be accessed with remote support with better quality, I see that the PC looks with a quality that really likes to connect to help remotely, but by mobile phone is the opposite.

Review Source

LC

Lee C.  
Computer Consultant  
Computer Hardware  
Used the software for: I used a free trial

### "Finding a reliable Remote Support Package."

November 30, 2023

5.0

It's a learning curve, like most packages. I am sure once I get used to it it will solve practically all of my remote access and support problems.

Pros

Very reliable; didn't care what internet service provider was in use or the speed of connection. Quick to master from my point of view.

Cons

Can be difficult to describe to the uncertain remote user (some of mine) how to get started with Zoho Assist, when they have been used to just pressing an icon on the screen and getting help.

Switched from

[Remote Utilities](https://www.capterra.com/p/163191/Remote-Utilities/)

Their package decided suddenly to not work with one of the internet service providers that I use (Virginmedia). I checked online and found other people had had the issue, and the firm seemed unable/unwilling to resolve the issue.

Review Source

BB

Ben B.  
IT Admin  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Best Remote Software Ever"

December 20, 2023

5.0

Pros

This software is cloud based, so we love that because our other remote tool is self hosted and very outdated.

Cons

Nothing at all. Very easy to use and very user friendly.

Review Source

GL

Gustav L.  
Support  
Computer Software  
Used the software for: Less than 6 months

### "zoho assist - remote access"

January 5, 2022

5.0

We can remotely control our customers computers, to give them technical support.

Pros

Ease of use for customers, to start a remote session for support. Easy to use for us as well. No manual installing or updating.

Cons

I can not customize the customer widget for our website.

Reason for choosing Zoho Assist

ease of use, less lag, good features.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Feels more modern, easier for our customers. More secure. Better in every way it seems and at the same time, lower price.

Review Source

DG

David G.  
Consultant  
Computer Networking  
Used the software for: 6-12 months

### "Easy but features are limited"

February 28, 2020

2.0

The support is bad. I think Zoho develops all this software but they really don't care about supporting the customer. I was on the $10 a month plan so maybe it's different if I was on a larger plan.

Pros

Super easy to use. The interface is clean so it has some nice bones.

Cons

The support is horrendous. I subscribed for both remote and unattended at different times because the pricing plans are really confusing. It's priced in a way to frustrate you with the small plan so you move up to the next plan. So after subscribing some of the major features like file transfer still don't work! I finally got hold of someone and they couldn't help but said a senior technician would get back to me through email in less than 48 hours. Really? I cancelled in 48 hours and they did not refund my money. This was not a good fit for someone with less than 10 unattended and only use remote support 5 times a week

Review Source

J Blake H.  
System Administrator  
Information Technology and Services  
Used the software for: 6-12 months

### "Zoho Assist for Small Business"

September 17, 2019

5.0

Pros

Pricing and functionality are the reasons why I choose this software over other in this field. I get enterprise features with affordable cost. A must for small businesses with remote clients.

Cons

Would like to see more feature come out of the laps and into the product.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Review Source

BT

Brandy T.  
Owner  
Computer & Network Security  
Used the software for: 1-2 years

### "Great Product for any Technical support owners "

February 15, 2022

5.0

great!

Pros

The fact that I can use the unattended access to login to my clients computers and help them immediately is a key factor in this product!

Cons

I only get 25 computers, It would be great if you got 50 computers or unlimited.

Reason for choosing Zoho Assist

price

Review Source

PE

Paige E.  
Implementation Specialist  
  
Used the software for: 6-12 months

### "I utilized Zoho as a CRM for new and long-term customers, tracking their renewal lifecycle. "

February 1, 2018

3.0

Pros

Zoho's benefits are found in cost-effectiveness, user-friendliness, and simplicity. The software can be utilized in a surface-level, straightforward way to capture customer profiles, call records, emails, notes, and more. By delving deeper into the product, sales employees can effectively track their sales and project for the future.

Cons

Zoho's primary features are user-friendly, however the more involved the customization for your particular purpose, the more complicated the tasks.

Review Source

AD

Almir D.  
Gerente de TI  
Information Technology and Services  
Used the software for: I used a free trial

### "Excelente"

August 3, 2023

5.0

excelente

Pros

Facilidade e preço justo em check com outros concorrentes

Cons

Tradução poderia ser mais alinhada com nosso país.

Review Source

DU

Dinesh U.  
Founder and Principal Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Windows 10 Desktop Support at Ease"

October 21, 2019

5.0

Pros

Ease of use and great user experience. Ability to do the following 1. Unattended Windows 10 Desktop support session and manage UAC credential prompts. 2. Invite a guest to remote screen sharing/support session.

Cons

While using Free version, it required a local administrator user account to Run as a Service to interact with UAC credential prompt. A Azure AD account couldnt be used to Run as a Service. May be it's a restriction of the free version.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cost

Review Source

VR

Verified Reviewer  
President and CTO  
Telecommunications  
Used the software for: Less than 6 months

### "Great cost efficient software"

March 12, 2021

5.0

Pros

Very good for support customers and servers..

Cons

A little tricky to setup at first.. especially permissions

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Review Source

SC

Sreekanth C.  
CTO  
Computer Hardware  
Used the software for: I used a free trial

### "Updated technolegy that client can't say No"

April 11, 2023

5.0

nothing as of now

Pros

I like the build way and aprocho taken towards to fullfill customer need

Cons

Options that have for customer in Zoho it's under one shop all

Reason for choosing Zoho Assist

Technology and fectures that givien

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Price was hight they don't have fectures like SMS or Email send option and other main things

Review Source

PE

Phil E.  
Service Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Assist Review"

December 31, 2020

5.0

Pros

Where to begin?! I love that Zoho Assist will connect to anything more advanced than a etch-a-sketch - either with full remote control or the ability to remotely view a connected device running a mobile OS. The schedule feature is a real asset, making it easy to work with multiple clients at their convenience. Add to that the web-based admin console, and the light client installer. The whole thing looks like it's been thought through

Cons

The logo and branding integration features are a little rudimentary, but fine for my purposes

Alternatives considered

[RemotePC](https://www.capterra.com/p/173304/RemotePC/)[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[MSP360 Connect](https://www.capterra.com/p/171893/MSP360-Connect/)

Reason for choosing Zoho Assist

Lower cost over better (or equivalent) features

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

They charge too much for a similar feature-set

Review Source

VR

Verified Reviewer  
Senior IT Infrastructure Architect  
  
Used the software for: 6-12 months

### "Makes remote admin of client workstation a breeze"

May 15, 2018

5.0

The software makes it very easy to administer remote workstations where most users don't have admin access due to corporate security policy.

Pros

Ability to run as a service, initiate reboots, and allows answering Windows UAC prompts. Easy to use. Allows users to run without admin access, but admins can boost their privileges easily.

Cons

Would like the base package to allow two techs instead of one. Otherwise, the software does what it's intended for and we are very happy overall.

Review Source

RA

Robert A.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Love it"

September 6, 2023

5.0

Great experience and no issues at the time of this review.

Pros

Very easy to deploy and customize. I really like how self explanatory it is. I was able to get things configured and online within minutes.

Cons

Cost is a little high for only one technician.

Review Source

MT

Matias T.  
CEO  
Computer Networking  
Used the software for: I used a free trial

### "Nice Software"

August 21, 2023

4.0

Help Desk very quit

Pros

Very happy with these tool i love these tool

Cons

Fast conection with helpdesk support, users happy, clients happy

Reason for choosing Zoho Assist

cheap

Review Source

JC

Jorge C.  
Director  
  
Used the software for: 2+ years

### "I use it every day to provide remote support, for the price you get many features."

April 4, 2018

4.0

Pros

Works with different plataforms even with smartphones, can be integrated with Zoho Desk to provide support and ticket system. Good enough with greate features and unattended access too

Cons

Not as easy as leading remote softare to provide remote access, there is a customer plug-in but is optional and I believe shall be installe by default it will save a lot of time.

Review Source

JD

Jamie D.  
Software Training Specialist  
Real Estate  
Used the software for: 6-12 months

### "User Friendly"

October 9, 2019

5.0

Great, I usually get a response within 24-48 hours. I just wish they worked on our time zone and that I had the ability to just pick up the phone and call someone.

Pros

This software definitely serves its purpose. It is great to track productivity and I love that it has the ability to do a remote session which is often needed and utilized.

Cons

I don't like that when someone responds to an ticket it creates a new ticket in the dashboard. I would like to have all tickets concerning the shame issue to be grouped as one.

Review Source

MR

Maria R.  
IT Analyst  
  
Used the software for: 2+ years

### "Only experience problems with Antivirus other than that great product!"

April 10, 2018

4.0

Pros

I have been using it for years and it is very easy to use both for me as a technician and easy to remote in though Google Chrome plugin.

Cons

Seems to report as a false positive to Avast Antivirus and the only way to get it back up and running through download is to deactivate the antivirus which makes most end users uncomfortable in downloading the software.

Review Source

KP

Kaushik P.  
Consultant  
Individual & Family Services  
Used the software for: Less than 6 months

### "It's a best tool to connect remote computer for unattended access."

October 14, 2023

5.0

Pros

Connection speed is good compared to other tools

Cons

File transfer is not easy and user friendly

Review Source

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