# Page 38 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 38 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 38 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 926-950 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Andres S.  
Project Leader  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excellent tool to take remote control and organize meeting conferences"

March 31, 2020

5.0

We are very happy in the organization with the acquisition, because the solution is very helpful for the administration of users and also to have conferences, now that we face the pandemic COVID19 has been very important for us.

Pros

Very intuitive and easy to use, having all features compared with others solutions, but less cost.

Cons

There isn't something that no like me. All is fine for me, my users are very happy with this purchase

Review Source

HB

Haydon B.  
ICT Support Officer  
Higher Education  
Used the software for: I used a free trial

### "Trialled for one week and I'm already pushing to roll this out company-wide"

March 23, 2022

5.0

Very positive so far

Pros

Ease of use for the end user (particularly compared to TeamViewer) Smooth performance and user-friendly layout Plethora of handy features Spiceworks integration

Cons

Session by default expires in 30 minutes if the end user hasn't connected, however this can be adjusted to up to 3 hours in the settings which is much better

Review Source

Manny P.  
Network Administrator  
  
Used the software for: 2+ years

### "Great Remote Access"

February 5, 2018

5.0

Great for the value and if your looking for simple out of the box application. This is it.

Pros

You install the software and in a few minutes, you have remote access to your computer. It's quick, easy and very user-friendly.

Cons

I get lost trying to get remote access to computers. Finding Zoho assists login page is very confusing and takes a while just to get to the login page. They should fix this problem quickly, shouldn't be a task.

Review Source

VR

Verified Reviewer  
Associate Consultant  
  
Used the software for: 1-2 years

### "Great tool for small and medium businesses."

April 22, 2018

4.0

Pros

Affordable pricing. Small and medium businesses can easily afford the price. Easy to setup and Use. Automatic payment reminders.

Cons

Does not integrate with a lot of third party tools Zoho customer support is not that great and needs a lot of improvement.

Review Source

LG

Luis G.  
CEO  
Information Technology and Services  
Used the software for: I used a free trial

### "My experience from the trial"

January 6, 2023

5.0

Pros

It's very easy to tell customers how to execute the software, making remote support a great experience

Cons

I really dislike that unattended access is a different module, and you have to pay for it, it supposed to be a remote support software and that's a feature of the competitors

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

I want to have a complete experience with the Zoho Suite

Review Source

VD

Victoria D.  
Administrator  
Construction  
Used the software for: I used a free trial

### "Teamviewer Replacement"

September 9, 2019

5.0

So far excellent.

Pros

Set up was easy. It took a few minutes to get used to the platform and where all the buttons are but then it was a breeze. I love it.

Cons

The only thing I found confusing was the billing wording. I just called and clarified and made my payment. I have no other negative comments on the product I chose.

Reason for choosing Zoho Assist

Ease of use and price.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

The price was outlandish for my application. I am not a professional computer technician. I log into my company to pay a few bills or help them figure out how to buy something on amazon.

Review Source

cM

christopher M.  
IT Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Review from an IT professional "

October 15, 2019

4.0

Pros

The price and how easy it is to use. I also like the fact I can easily swap licences out between users.

Cons

No able to control all mobile devices, I would expect larger support especially for IOS

Alternatives considered

[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Reason for choosing Zoho Assist

Price.

Review Source

MS

Mithun S.  
System Engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "Easy to setup and use"

June 30, 2022

5.0

Pros

it gives you the option to give remote support to remote user or employess. it also supports shortcut keys.

Cons

it is little hard to setup. but every thing else is great.

Review Source

PH

Patti H.  
Realtor/Property Manager  
  
Used the software for: 1-2 years

### "Zoho"

February 21, 2019

4.0

Pros

We used it for maintenance tracking. Really liked how user friendly and the built in communication capability.

Cons

The reporting function was more complex but it had all the features and functions you would need to get information in one place.

Review Source

MS

Melissa S.  
Operations Manager  
Real Estate  
Used the software for: 2+ years

### "Easy to use program to facilitate remote user support"

May 10, 2022

5.0

Pros

Zoho Assist is easy to use with little to no training needed.

Cons

Users receiving support sometimes struggle to initiate the remote session since it requires an executable.

Review Source

VR

Verified Reviewer  
I.T. Consultant  
  
Used the software for: Less than 6 months

### "Much better than other remote support solutions that i have tried and much cheaper"

May 1, 2018

5.0

the ability to use this across ios and android devices to support these, normally i would have to talk people through setting up mail and such

Pros

the ability to use this across ios and android devices to support these, normally i would have to talk people through setting up mail and such

Cons

sometimes a little slow doing file transfers, also sometimes the display takes sometime to initialise

Review Source

TJ

Tyler J.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Assist Review"

March 15, 2024

5.0

Pros

Reliablity, Remote Desktop/Support is fast.

Cons

There is no con related to zoho assist..

Review Source

PP

Pakawa P.  
Manager  
Computer Software  
Used the software for: 2+ years

### "Zoho Assist review"

April 5, 2021

5.0

both remote support and POC of the our product

Pros

Remote can be consume , create as schedule , fully control

Cons

some Participants don't want to agent installation

Review Source

LL

Luka L.  
IT  
Computer Software  
Used the software for: I used a free trial

### "Centar MCS review"

September 16, 2019

4.0

Remote support for our customers Installing updates, solving computer problems, and manageing our own software

Pros

Simple to use and organize Lots of useful options, branding and api integration Acceptable price

Cons

Somewhat slower speed of remote support Copy/paste option for username/password to unattended computers does'nt work Would be great if credentials could be saved for unattended computers for later use

Reason for choosing Zoho Assist

Simple to use and organize Lots of useful options, branding and api integration Acceptable price

Switched from

[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)

Their prices are ridiculous high

Review Source

SJ

Shawn J.  
IT Administrator  
Telecommunications  
Used the software for: Less than 6 months

### "Good Product"

August 7, 2019

5.0

Been good so far.

Pros

Customer branded and easy to use software. Also the remote unattended installation file is flawless and way easier to install than teamviewer host.

Cons

Wish a customer could start a session from our website without having to install a piece of software on their computer.

Alternatives considered

[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)

Reason for choosing Zoho Assist

Cost and options provided.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Options provided vs cost savings.

Review Source

DA

Dave A.  
Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Very easy, very quick"

September 6, 2021

4.0

Pros

User experience is very simple and even non technical users have managed to install the agent.

Cons

Cant deploy unattended client easily to azureAD joined PC's without giving end user admin rights.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Price, ease of use.

Review Source

Chris W.  
CAD Manager  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "So far all seems good and straight forward."

April 26, 2018

4.0

Is allowing us to switch away from Freshdesk before they eliminate their free tier.

Pros

Overall it has the most complete features for the free version of any of the Help Desks out there. The interface is also pretty nice to work with.

Cons

That the free version can only handle one department. There are also a few issues where extra clicks in the interface could be reduced.

Review Source

jN

jai N.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Long time user - reliable, easy to use. "

May 12, 2023

5.0

Excellent, the first name I type into Google.

Pros

It's easy to use, has evolved nicely over the years.

Cons

No it's great. No issues and does the job.

Review Source

DC

Dwayne C.  
Sr. IT Director  
Research  
Used the software for: Less than 6 months

### "TeamViewer Alternative"

February 3, 2022

4.0

Overall it is a well-designed tool that will do the job. It will now replace Teamviewer in our organization

Pros

Quick deployment Easy to manage Easy to integrate with AD or Workgroups Notifications

Cons

Support. Slow response on support and account setup. Luckily instructions and documentation are detailed to allow for seamless integration

Review Source

PP

Peter P.  
Director  
Computer & Network Security  
Used the software for: Less than 6 months

### "Unattended Access "

March 13, 2021

5.0

Overall it's been a user friendly, pleasant experience. Compared to competitors the features are pretty much comparable for a fraction of the price. Would certainly recommend to others.

Pros

Very easy to deploy and use. Great web based control panel. Much cheaper than rivals (I have moved from another supplier due to their cost).

Cons

Sometimes a remote session would hang during connection then most of the other computers in my unattended list would go offline briefly for a few minutes. Only happened once or twice so not a massive issue.

Switched from

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Cost.

Review Source

VR

Verified Reviewer  
Customer service  
  
Used the software for: 1-2 years

### "the best mode that I can take remote control "

December 14, 2017

5.0

Pros

This software is very good, the best form for take remote control to other pc and the process is very easy

Cons

Sometimes this software stops and it difficult the remote control process because I need come back to the first step

Review Source

DS

Dave S.  
IT Information Security Manager  
Financial Services  
Used the software for: 6-12 months

### "Zoho Review"

April 8, 2021

5.0

Overall, I've very pleased with this remote control soltuion.

Pros

The ease of use and the ability to control 100% of the end-user system. The speed is tremendous as well.

Cons

I believe all the available features are contained in the package.

Review Source

CS

Christian S.  
Lead Technical advisor  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Assist is the nr 1 Bang for the buck Remote Software"

July 1, 2021

4.0

Pros

The software is easy to access and easy to operate. Image quality is really good!

Cons

Sometimes the UI feels a bit outdated compared to other software solutions on the market.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Price is much more accessable for a one-man company.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Pricing model and the support from the staff at Zoho.

Review Source

VR

Verified Reviewer  
Web Project Manager  
Higher Education  
Used the software for: 2+ years

### "Excellent for remote computer support"

November 24, 2018

5.0

Pros

This tool is imperative when needing to provide computer support for remote users. Being able to not only see the remote user's screen, but also take control of the mouse and keyboard (with customer permission) is extremely helpful and a huge time saver. They have recently released a mobile version that works with smartphones.

Cons

I don't have any cons for this software.

Review Source

DF

Dennis F.  
IT/Marketing Manager  
Wholesale  
Used the software for: 6-12 months

### "Remote support software that's simple to use and great value "

April 22, 2021

5.0

This has been so useful during the covid pandemic, as I've been working from home, sheilding. I've been able to help users both at home and in the office with various IT problems and training issues.

Pros

It's browser based which makes it really versatile. It's really good value for money, especially when I might only need it a few times in a month.

Cons

Honestly, for the limited tasks I've needed Zoho for, there hasn't been anything else that I've needed or wished it had.

Review Source

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