# Page 39 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 39 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 39 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 951-975 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MK

Mehrab K.  
VP Operations  
Food & Beverages  
Used the software for: 1-2 years

### "I wish I knew of Zoho Assist sooner!"

October 15, 2019

5.0

Pros

1\. Ease of accessibility 2. Ability to make groups so specific staff have access to certain computers 3. Easy to install using email links 4. Very affordable

Cons

1\. No ability for dual monitor 2. No print options

Review Source

TS

Toon S.  
President  
Computer Software  
Used the software for: I used a free trial

### "Zoho Assist enabled me to control the customer's smartphone for barcode scanning"

January 9, 2023

4.0

Great tool. More reliable than MS Quick Assist

Pros

Remote control of a device to help a customer out with a software navigation issue

Cons

Several steps to get remote control but I understand why this is needed.

Review Source

AG

Alex G.  
Owner  
  
Used the software for: 2+ years

### "Use everyday and great"

April 9, 2018

5.0

Pros

I use this product to run my practice more efficiently. Able to use different emails and forward to main email for easier access.

Cons

Once you get set up you never have to worry about messing with it and once set up it a pretty easy program to use.

Review Source

DC

Dean C.  
ICT Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Best Value App - EVER!"

November 6, 2019

5.0

Upon purchasing, I didn't know that unattended access was a possibility. For the cost over the year, it was well worth the purchase.

Pros

We loved setting up this application, purely because we didn't really have to do anything. Zoho are a very intuitive organization, who makes it possible for people like me to control our company's IT assets in the most user friendly and cost effective way.

Cons

I honestly can't think of any cons about this software. It's just brilliant.

Reason for choosing Zoho Assist

Easy setup, instant access and cost effective pricing to attain instant approval from management. The features included in this product and many other products, are ones that I have only dreamed of. It's almost too good to be true.

Review Source

SK

Salman K.  
Systems Administrator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Helpdesk Remote Support made easy"

October 16, 2018

4.0

Overall a decent product, couldn't ask for more, free version full-fills our needs currently. We would recommend to all IT Gurus out there!!

Pros

One-click connection to remote computer easy instructions for end-users to follow Free version should work for simple IT troubleshooting of remote computers, it works for us

Cons

Reboot and reconnect almost never worked for us, functionality is there but not reliable, hope fix is on the way

Review Source

vJ

vijya J.  
Project Manager  
Financial Services  
Used the software for: 1-2 years

### "Zoho understand customer requirement "

April 18, 2021

5.0

Very good. No major issue only at time performance but is a rare one. Product is as per need

Pros

Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.

Cons

Renewable and some add on can be given on negotiate price but zoho mostly design yes or no

Review Source

JR

Joel R.  
IT Consultant  
Computer Networking  
Used the software for: 1-2 years

### "Best remote assistant software"

May 13, 2021

5.0

Very nice appearance

Pros

Is a very easy software and compatible with all devices.

Cons

Just 25 unattended access for the basic license.

Reason for choosing Zoho Assist

Good price and efficient tools.

Review Source

VR

Verified Reviewer  
seo manager  
Gambling & Casinos  
Used the software for: Less than 6 months

### "great tool! "

April 4, 2021

5.0

Pros

Makes daily use, very convenient and similar to Google's Excel

Cons

Disabling double authentication its complicates the login

Review Source

NJ

Nick J.  
Finance  
Retail  
Used the software for: Less than 6 months

### "Simple and intuitive software"

April 29, 2022

5.0

Pros

Instant access to a remote PC through a browser tab - no software to download

Cons

The Wake on LAN is not very robust - doesn't always work

Switched from

[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/)

Price and ease of use

Review Source

JL

John L.  
IT Infrastructure Manager  
Retail  
Used the software for: I used a free trial

### "Zoho Assist Rocks!"

November 5, 2019

5.0

The entire team loves Zoho Assist so much so that TeamViewer has been quickly forgotten.

Pros

I love the unlimited technicians licensing model for unattended access to our computers. Beats having TeamViewer hands down.

Cons

Copy paste and file transfer could be better.

Alternatives considered

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Reason for choosing Zoho Assist

Ease of use, features and licensing fees.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Ease of use and cost

Review Source

GP

Ganapathy P.  
Technical Consultant  
Computer Software  
Used the software for: Less than 6 months

### "Remote support Software with web UI which is more user friendly "

March 2, 2023

5.0

Easy to define roles and start quick remote support and unattended remote support environment

Pros

Easy to use within a minute once purchased

Cons

calling feature since we are using it for unattended support we don't use it in frequent

Reason for choosing Zoho Assist

More stable and easy to use

Review Source

EG

Eric G.  
System Engineer  
  
Used the software for: 6-12 months

### "Convenient service with chat support"

February 27, 2018

4.0

Pros

For me, the chat support in this program is very important. This allows me not only to have access to the client's computer, but also to explain my actions without using a third-party service, which is very convenient and saves a lot of time. The program supports management by using shortcuts that allow you to quickly access the required functions.

Cons

Too weak free version, you need to expand the possibilities. Does not provide recording. Yes, and there is a paid version is not very cheap. If you try, you can find more convenient analogs.

Review Source

VR

Verified Reviewer  
Lead - AV Presales  
Computer Hardware  
Used the software for: 6-12 months

### "Remote Access Application"

October 30, 2019

5.0

Joining session takes a long time and this application is not available for Linux laptops.

Pros

After installation of Zoho Assist, I can have remote access of machine without any lag, Joining session is really easy.

Cons

Easy to learn and use. People have can share the screen and allow for remote access as well as denied for remote access.

Review Source

pH

paul H.  
Technical director  
Telecommunications  
Used the software for: Less than 6 months

### "zoho support review"

August 30, 2022

5.0

Really positive, no real issues and good support and easy to roll out to clients and colleagues

Pros

Simle deployment, ease of use and reponsive support

Cons

Allowing you to tab or name the supported remote devices as well as the on site machine for reference.

Reason for choosing Zoho Assist

Cost, ease of use, option to evolve and add on if required

Review Source

Kamlesh S.  
Java Developer  
  
Used the software for: Less than 6 months

### "Easy to use and share"

March 26, 2018

5.0

Pros

Takes less than 2 minutes to get online with customer. Even for customers its easy to install and start working. Though if the customer has any AV installed it might create trouble for him

Cons

Interface can be made better. Right now its pretty plain looking. Also Zoho branding is spread a little too much

Review Source

SD

Sharif D.  
Inventory analyst  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Software is easy to use remotely"

August 14, 2023

5.0

I use it to provide desktop technical support remotely

Pros

I like the interface of the software, it is easy to navigate through while giving remote support

Cons

Pricing of the software is not favorable for smaller businesses to use the solution

Review Source

KD

Keith D.  
Director  
Internet  
Used the software for: 2+ years

### "With work from home exploding - assist has helped me gain more customers"

February 12, 2021

5.0

All my customers and work teams use assist, from solving customers problems to running updates across a network of computers.

Pros

The ease with which I can assist a client within minutes, even if they are away from their machine!

Cons

Having to download the snippet to run the screen

Reason for choosing Zoho Assist

The ZOHO One package is simply the best on the web for features, support and price!

Review Source

RT

Rodrigo T.  
System Analyst  
Information Technology and Services  
Used the software for: I used a free trial

### "Use of Zoho Assist"

April 4, 2023

5.0

Pros

Easy deployment, is inexpensive and have desktop, web and android app

Cons

The Spanish translation is not good but I hope it's better

Reason for choosing Zoho Assist

Because it is an excellent product and has a good price

Review Source

LM

Lance M.  
President  
Retail  
Used the software for: Less than 6 months

### "so easy to deploy and use Unattended Access"

May 12, 2022

5.0

We are a retailer and occasionally need to support sales associates that are struggling with a transaction or some other aspect of their work.

Pros

Wow such a seamless experience! It was so easy to deploy and so easy to connect. I like that the free plan allows up to 5 unattended computers. The paid plans for more computers seem very fairly priced and I will upgrade when needed.

Cons

I did not find anything not to like, especially since I'm currently on the free plan.

Reason for choosing Zoho Assist

I have had great experiences with other Zoho products and had confidence they would offer something highly functional. As soon as I tried it I realized that my high hopes were confirmed. Zoho knocks it out of the park again!

Switched from

[UltraVNC](https://www.capterra.com/p/194009/UltraVNC/)

Zero configuration is needed for Zoho Assist. UltraVNC has a lot of configuration involved which can be tripped up if your network changes.

Review Source

AA

Awais A.  
IT Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Best Remote desktop app"

January 10, 2023

5.0

really good and hassle free to access remote machines

Pros

unattended access is the best with zoho assists

Cons

super easy integration , did not find anything missing

Review Source

MM

Manuel M.  
VP  
Computer & Network Security  
Used the software for: 6-12 months

### "Zoho Assist great product with sero support"

September 1, 2019

5.0

OK

Pros

It is a great tool for remote support, the price point is very good, many features of more expensive packages

Cons

The support is non existent, its been 7 days and I have not been able to login due failing secondary verification push requests.

Reason for choosing Zoho Assist

Price, but you get what you pay for, the support is the worst I've ever seen.

Review Source

rW

renee W.  
admin  
Construction  
Used the software for: I used a free trial

### "User friendly and easy to access remotely!"

December 22, 2022

5.0

it was good, convenient and user friendly

Pros

the remote access was so convenient and easy to control

Cons

i have not try out all the features yet, will require some tutorial to understand further

Review Source

VR

Verified Reviewer  
IT Administrator  
Retail  
Used the software for: I used a free trial

### "Another fine Zoho tool"

August 18, 2018

4.0

I enjoyed it, and again the fact that it was integrated with my spiceworks portal was nice

Pros

What I like most about it, is that the free version integrates with Spiceworks and it has a aesthetically pleasing GUI.

Cons

It is difficult to justify the pricing for the features when you compare to other competitors products.

Review Source

AR

ALI R.  
Manager  
Telecommunications  
Used the software for: Less than 6 months

### "Very usefull software"

December 18, 2019

5.0

Pros

unattended feature is great, i can sign in easy to my clients pc and provide faster support

Cons

customer service and prices should be more clearly on prices and packages

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

easy to use, very intuitive for customers.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

to expensive they update the version and customers have to update.

Review Source

SF

Santa F.  
IT-manager  
  
Used the software for: 6-12 months

### "Similar to analogs, but better"

February 27, 2018

4.0

Pros

The program allows me to solve important issues while accompanying the product. This is a good way to get a loyal customer. I do not like it when an incompetent person has to explain something. It is much easier and faster to do everything yourself. And the customer is satisfied, and the nerves are intact.

Cons

It's worth it, but it's worth it." Sometimes there are problems with the connection. The client is not always ready to wait until everything is working, customers need a solution to their problems "here and now".

Review Source

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