# Page 4 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 4 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 76-100 of 1369 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JT

James T.  
Owner  
Computer Software  
Used the software for: 1-2 years

### "Easy and affordable remote support tool"

September 4, 2025

5.0

Overall was great and no major issues that would make me look for an alternative solution for remote management.

Pros

This is a great remote support tool. There are plenty of options and the quick assist options are quick and simple to use

Cons

Sometimes, there are some glitches to where certain keystrokes won't be passed. Outside of that don't have issues

Review Source

BP

Bob P.  
Technician, Engineer  
Wireless  
Used the software for: 1-2 years

### "Overall, pretty darn good."

April 3, 2025

4.0

Overall our experience with Zoho Assist has been very positive for the price-point.

Pros

The Unattended Access feature allows us to remotely control our monitoring computers on our customer's networks.

Cons

At times the Unattended Access can be "glitchy" when starting causing us to have to restart the session.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

We found the cost of other products significantly higher.

Review Source

VR

Verified Reviewer  
CEO  
Accounting  
Used the software for: I used a free trial

### "I love it!!!"

February 27, 2026

5.0

Pros

Its convenient, easy to use, and super affordable. also the remote access and connection were and are seamless.

Cons

My particular trial ended too soon. Also it is user friendly to me but may not be to you. Honestly i couldnt think of cons

Review Source

LO

Lee O.  
CEO  
Computer & Network Security  
Used the software for: Less than 6 months

### "Glad to be Back"

March 19, 2026

5.0

I am a return customer. From where it was to now, huge Improvement. Also love Unattended Access also. It gives a great insight of the computer you connect to.

Pros

Affordable and Easy to Use compared to other "mainstream" competitors. For a Customer to initiate a Support Session is also Easy after first installation of the agent

Cons

Remote Connection sometimes a bit sluggish. Attended Access Module is a bit tricky to associate a new computer to a group.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Affordability and due to Zoho Books and other products I wish to use

Review Source

EJ

Elroy J.  
Managing Director  
Computer Software  
Used the software for: 1-2 years

### "Zoho Assist Review"

January 30, 2026

5.0

Overall Experience: Zoho Assist has been a solid tool for day-to-day remote support. It helps us resolve issues faster, keeps sessions organized, and doesn’t overwhelm with unnecessary complexity. If you support clients regularly, it’s a dependable choice.

Pros

Pros: Very easy for customers to join a session without confusion Stable connections and smooth screen control Unattended access is a big time-saver for repeat support File transfer and chat are straightforward Good value compared to other remote support tools

Cons

Cons: A few settings/features could be easier to find (minor UI learning curve) Occasional updates require quick re-check of permissions on some machines

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Too expensive. they wanted to charge for commercial use even if its personal

Review Source

GW

Gregory W.  
Owner  
Information Services  
Used the software for: 2+ years

### "Great Product for beginners or old timers to use for remote IT support"

November 28, 2024

5.0

I use this product to support my family and friends. I am their computer tech guy and they live all over the east coast. This is th best product by far for remote support i have found and i used to use Team Viewer. It seems evertime google comes out with a product it is better than the competition by far and they did not miss the mark with this. This allows me access to any machine unattended or not, so i can perform maintan3nce tasks, or emergency fixes. I have been using this product for over 4 years to support family, friends ,and customers alike and it is by far the most stable robust product I have ever used.

Pros

Very easy to access, setup, understand and use.

Cons

Cost is a little expensive but reasonable.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Free version was discontinued and i needed something easy and not as expensive to use

Review Source

DA

David A.  
Manager  
Telecommunications  
Used the software for: I used a free trial

### "An excellent option for a fair price"

November 19, 2025

5.0

Overall I like Zoho assist and will migrate my current tool to this one. I will get more features that the ones I have paying a little less

Pros

It is easy to use. Background tools are very helpful to check certain things without interrupting the user

Cons

Configuration of groups and Departments could be easier. Changing from department to department is not the fastest way to look for other computers

Switched from

[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Cost and more features than the solution I had

Review Source

FW

Frank W.  
President  
Information Technology and Services  
Used the software for: 2+ years

### "Zoho provides comprehensive remote support"

November 26, 2024

4.0

Excellent and very active customer service and technical support, actively seeks to provide continuous product improvement

Pros

It has multiple deployment capabilities which are very straightforward to use, from one-off links, to structured enterprise tool support (e.g. Microsoft) - and at a price that a small business can afford.

Cons

Connections to computers with less than perfect conditions can be unreliable at times.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

TeamViewer is not as flexible and its policies with ‘freemium’ modes are restrictive

Review Source

NC

Nick C.  
Senior Security Operations Engineer  
Business Supplies and Equipment  
Used the software for: 2+ years

### "A solid contender for IT support"

April 7, 2025

4.0

Top to bottom, it gets the job done. There is room for improvement.

Pros

Decent remote support tool. Lots of features.

Cons

The admin portal is clunky; 2 different areas for settings, confusing, often difficult to find things. Support is difficult to reach during standard North American production hours.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

It was more cost effective. Others cost too much.

Review Source

PM

PELAYO M.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Zoho Assist is awesome."

March 27, 2025

5.0

I stopped using "Team Viewer" and just use the Zoho for everything.

Pros

Easy to use without the end user having to install a program. They let you use it free too. You have nothing to lose.

Cons

I have no cons. I liked all the features. I've used Team Viewer and I like zoho more. Plus they let me try it free so it sold itself.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Zoho let you try it forever for free. Tried it and it's super inexpensive. Also it's easier for the customer implement. nothing to install. Team viewer requires installing something.

Review Source

Jennifer E.  
Executive Administrator  
Law Practice  
Used the software for: 1-2 years

### "Zoho Assist is a Hit!"

February 19, 2026

5.0

A favorite when remote assist is needed. A former IT professional recommended the site, and I have done the same.

Pros

Very user-friendly software program that allows our remote workers to continue collaborating seamlessly

Cons

A bit clunky initially setting up and could benefit from simple guidelines for easy reference for those that don't use the program consistently

Review Source

TH

Terry H.  
Senior Network Administrator Specialist  
Computer Networking  
Used the software for: 1-2 years

### "Zoho Assist is great "

September 4, 2025

5.0

Zoho Assist is and enterprise level remote access program with all the features you need for remote support of customer. Reasonable price for a great product

Pros

Easy to use and excellent performance. Very useful for my job especially since I travel a lot out of my office a lot and can easily use any computer.

Cons

I have had a few problems with the remote print portion of the program. Occasionally have to uninstall and reinstall to get it to work

Review Source

AR

Anil R.  
Cluster IT Manager  
Hospitality  
Used the software for: 1-2 years

### "Easy Remote Access for IT Professionals"

June 17, 2025

5.0

My overall experience with Zoho Assist has been good. The setup process is straightforward, and both usage and device management are easy to handle. It offers a reliable solution for remote support with minimal hassle.

Pros

It stands out for its simplicity and reliable performance, making it ideal for our small IT teams and accessing the servers.

Cons

Occasional connectivity lags occur, and keyboard input doesn't function properly, for example, the Shift key sometimes remains active longer than expected, causing characters to appear in uppercase or in symbols.

Review Source

RD

Rudy D.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "You can dump teamviewer"

May 21, 2025

5.0

With Teamviewers insane prices I decided a year ago that itt would be my last year with them,I searched and tried various solutions. Zohos came at the right place, ease of use and gets the job done so Im really happy with Assist

Pros

How much the product costs, how easy it is to use, functionality and how quick it is to start supporting customers

Cons

Honestly I haven't found anything yet not to like, all the basics for remote support are there so maybe in future I would find something that could be better.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Mainly for the pricing but also their software isnt very stable

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Their pricing is just insane and totally unjustified

Review Source

AH

Alduvi H.  
Locutor  
Telecommunications  
Used the software for: Less than 6 months

### "Mi experiencia con Zoho"

October 31, 2025

5.0

Muy buena, primero porque me permitieron probarlo de forma gratuita y eso sirvió como motivación para después comprar el plan, llevo 2 meses usándolo y me parece una gran herramienta que facilita mi trabajo desde casa.

Pros

Me gusto Zoho porque tiene una excelente estabilidad en el servicio, aparte permite planes mensuales y a un precio accesible. también la interfaz de uso es muy buena me facilita mucho las cosas y es rápido.

Cons

A comparación de otros programas que he usado, me parece una buena opción y por el momento lo único que creo que no he encontrado es la forma de escuchar lo que se reproduce en el equipo al cual se asiste.

Review Source

Vitālijs S.  
IT Administrator  
Civil Engineering  
Used the software for: 2+ years

### "Good solution"

December 12, 2024

4.0

It is good solution. It helps to support our users with ease.

Pros

Multi platform support. Ease of deployment.

Cons

Limited storage for recordings and no opportunity to store recording on technicians machine

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Price, Performance and security of the solution. TeamViewer and Any desk are widely used by scammers and have bad rep for it.

Review Source

DH

David H.  
Project Manager  
Retail  
Used the software for: Less than 6 months

### "ZOHO for the win"

August 25, 2025

5.0

Like the quick connection, options for connecting and the connection is stable. I have used other unattended access software and this one is a the top of my list.

Pros

Easy to use once it is set up and the connection is stable. The Remote Access and Unattended Access is easy to use.

Cons

Getting it setup is a little complicated especially if you have multiple computers and need unattended access.

Switched from

[RemotePC](https://www.capterra.com/p/173304/RemotePC/)

Remote PC was unstable and would crash often, or have to reconnect randomly. It also has less managment functions for multipme computers.

Review Source

GS

Guman S.  
Manager  
Information Services  
Used the software for: Less than 6 months

### "lack in to elevate as admin while supporting remote users"

October 23, 2025

4.0

while supporting it should be automate promote to admin role when remote user is as standard user role

Pros

ease in use and excellent customer support, when we need any support they are readily available , all good

Cons

lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

cost was to much of team viewer and they are too rigid

Review Source

SA

Sagar A.  
Sales Manager  
Construction  
Used the software for: Less than 6 months

### "User Friendly and seamless connectivity"

January 20, 2026

5.0

Easy to install , use and provide support or receive support. Used it for different geographical locations and happy with it .

Pros

Zoho assist is very user friendly and easy to use. Have used it for remort support and can say that there has been no issues in terms of connectivity and without any interruption.

Cons

I think the mobile app can be a little bit better in terms of usage as the desktop version is seamless.

Review Source

RA

Roshen A.  
System Administrator  
Automotive  
Used the software for: I used a free trial

### "Reliable and Cost-Effective Remote Support Tool"

February 2, 2026

5.0

Overall, Zoho Assist has been a reliable remote support solution for day-to-day IT support tasks. It meets most requirements for remote troubleshooting and system access while remaining affordable and easy to manage. With some improvements to the UI and mobile support, it could be an even stronger product.

Pros

Zoho Assist is easy to use and quick to set up. The remote session quality is stable, and it works well across different platforms without requiring complex client installations. I also like the web-based access, unattended remote support, and the integration with other Zoho products. It’s a cost-effective solution compared to many competitors.

Cons

The user interface could be more modern and intuitive. Advanced features are limited compared to some enterprise-grade remote support tools, and mobile device support—especially for iOS—is somewhat restricted.

Review Source

ZD

Zachary D.  
Network Administrator  
Medical Devices  
Used the software for: Less than 6 months

### "Network Administrator"

April 15, 2025

5.0

Good, fast and dependable connections. The remote commands helped me with a few printers audits. Overall Zoho Assist is a good product.

Pros

The unattended access is great. I really like the ability to run remote commands without needing to connect to the remote desktop.

Cons

I would like a backstage option like Screen Connect offers. This allows a remote connection to a virtual desktop on the remote computer which allows me to work in the background and not disrupt the user.

Switched from

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Thats what i was using at my old job and have been using it for years.

Review Source

VR

Verified Reviewer  
Gerencia Estratégica  
Program Development  
Used the software for: 2+ years

### "Más de 10 años usando esta herramienta"

December 17, 2024

5.0

Muy buena experiencia no solo para atender, sino también para administrar al personal de soporte.

Pros

Es sencilla y fácil de usar. Además de ser escalable en cantidad de usuarios y funcionalidades

Cons

Ninguno en general es muy sencilla y fácil de usar para equipos de trabajo.

Review Source

MF

Marlon F.  
System Administrator  
Wholesale  
Used the software for: I used a free trial

### "Solid Remote Tool With Minor Usability Gaps"

January 9, 2026

5.0

Overall, Zoho Assist has been a great tool for remote support. It makes it easy to help clients, troubleshoot issues, and manage sessions without complications.

Pros

\- The connection process is fast and reliable, even with clients who have limited technical skills. - The interface is clean and easy to navigate, making remote sessions smooth.

Cons

\- Occasional delays when reconnecting to a session after a restart. - Some features feel hidden behind menus, so it takes a moment to find advanced options.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

I chose Zoho Assist because it offers a cleaner, more intuitive interface and makes remote connections significantly easier and faster compared to other tools.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

It has better free edition and better pricing after trial

Review Source

MC

Mike C.  
Vineyards Irrigation Manager  
Farming  
Used the software for: 1-2 years

### "Zoho Assist Unattend Access is a Game Changer"

February 12, 2025

5.0

Using Zoho Assist Unattended Access has made our operations so much easier. The few times we needed to reach out to Zoho for assistance, they were easy to work with and responsive.

Pros

It allows our team to easily manage our vineyard irrigation control system remotely, so that we can address issues or make schedule changes easily from anywhere at any time.

Cons

We did have an intermittent issue where our master pc lost connection to the Zoho services periodically, but that issue was resolved by a firmware update from Zoho.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Zoho Assist was easier to use and less expensive

Review Source

SM

Santiago M.  
IT Advisor and Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excellent Overall Experience"

April 3, 2025

5.0

In general had been excellent, currently i'm having an overall view and now i feel need more functions that aren't enable due to my current subscription.

Pros

I think that is an excellent application that came with security layer because needs that end user allow access, also allow me to get time expend in every session which is great for accountability. I think that the chat and the transcription is perfect to follow what happened during a session and the controls that allow me to set or make some action to the end user pc is great.

Cons

I think that when i need to connect for first time to an end user is kind of difficult to have admin privileges to access so this became a problem cause nobody can't help me from end user side, sometimes these companies hasn't IT department.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Because became not affordable for my bussiness

Review Source

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