# Page 40 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 40 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 40 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 976-1000 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
IT Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excellent replacement for remote support"

October 29, 2019

5.0

Pros

Everything is on one admin panel, very easy to use

Cons

None, we did not find any cons for ZohoAssist

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Review Source

dJ

daniel J.  
director  
Renewables & Environment  
Used the software for: Less than 6 months

### "Redei Services"

April 1, 2021

5.0

fantastic. Made life a lot easier remotely monitoring our sites

Pros

The ease of use and stability of the connection is superb.

Cons

that when you go off the screen and leave it active in the background and then come back to, there is a reasonable latency and take a while for the screen to catch up to real time

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Reason for choosing Zoho Assist

cheaper, better and easier to use

Review Source

JB

Jimmie B.  
Owner  
Information Services  
Used the software for: 6-12 months

### "One of the most cost-effective remote support tools available"

August 6, 2019

5.0

Zoho Assist is my go-to tool for providing my end users support on their PC. As long as they are able to get to the Zoho site, every support session has worked as expected.

Pros

Zoho Assist is easy to use not only for me, but for the end-users I support. Even less-technical end users can connect to a support session and allow remote support of their PC.

Cons

Sometimes, screen resolutions make initial connections a little choppy, but it usually clears up within a few seconds.

Switched from

[Webex Suite](https://www.capterra.com/p/237272/Webex/)

Zoho Assist was found to be more affordable.

Review Source

Andres G.  
Lead Tech support L2  
  
Used the software for: 6-12 months

### "Useful for customer support"

November 28, 2017

4.0

Pros

I like it that it looks professional and is not like any other remote support software , we can also link it to our website and customize it as we please.

Cons

It is slow sometimes, it takes too many steps to be installed in both (customer and rep) computers. It should be done more easliy.

Review Source

JS

Jacob S.  
Operations Director  
Religious Institutions  
Used the software for: Less than 6 months

### "Best Value On The Market"

January 28, 2021

5.0

Our experience with Zoho Assist has been seamless. Deployment was a breeze and it is operationally sound. It is the only remote access software I will recommend to my peers.

Pros

The reliability and affordability of Zoho Assist are unmatched. It is the perfect solution for us as we need a dependable platform to facilitate unattended access in our fully Mac environment. The client app automatically updates as needed. Zoho Assist just works.

Cons

It is truly difficult for me to identify a weakness. The only complaint I have is that the web page defaults to "Remote Support" instead of "Unattended Access," so it takes an extra click to switch over to Unattended Access.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Its price was lower than the competition.

Review Source

SM

SRAVAN M.  
IT Manager  
Computer & Network Security  
Used the software for: I used a free trial

### "Simple but Great !!! Affordable "

August 22, 2019

3.0

Great Unattended feature and Monitoring End Devices with alerts.

Pros

Easy to Use, Tools to Manage, Multiple Features and Options

Cons

Web Browser based - not as clear to view as application based.

Alternatives considered

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/)

Switched from

[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Not happy with the Technical Support - not UK based. It costing me more compare to zoho assist.

Review Source

FB

Francell B.  
Owner/Agent  
Real Estate  
Used the software for: 6-12 months

### "Best Remote Software Ever!"

October 14, 2019

5.0

I log into my office computers from my home to help agents, to work on their computers, etc. I have tried several remote softwares, and Assist is by far the best.

Pros

I liked how easy it was to set up on my computer and all my office computers for accessing without the Agents being there. .

Cons

Honestly, haven't found anything that I do not like about Assist.

Reason for choosing Zoho Assist

Ease of Use Cost Unassisted computers easier than any other

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Decided to try Assist, and in one day I decided it was the one I wanted to use.

Review Source

EF

Eric F.  
Web-trainer  
  
Used the software for: 6-12 months

### "A good program for remote access to a PC"

February 26, 2018

5.0

Pros

As a Web-trainer, I must express my deep gratitude to the developers of the program. Now customer support takes times less time and nerves. I can get remote access to the client's PC and take the necessary configuration steps myself. Often this is much easier than explaining on the fingers.

Cons

There is a free version, but the functionality is limited, supports only English. I would like to have a mode of teamwork, as in analogues. And also the program does not provide for the possibility of recording sessions.

Review Source

JB

Justin B.  
Marketing  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "First Time Zoho User Experienced"

May 18, 2017

3.0

It is fair but not sure if its worth the money because your limited. Any other features or functionality raises your monthly. Even increasing your storage increases your cost! So as your lists grow your cost grows. There are so many other crm's out there there must be a better one and better cost with more features available.

Pros

The robust amount of features that they offer ! The dashboard has everything in one place. Very easy to upload and filter leads.

Cons

There is an additional add on cost to use any extra features or functionality. The storage amount increases your monthly as well.

Review Source

yN

yn N.  
Research student  
Research  
Used the software for: 1-2 years

### "Zoho Assit"

November 28, 2021

4.0

Pros

Easy to use Remote access with the ability to shutdown or restart

Cons

Screen locking when accessing remotely is not possible

Review Source

Oscar V.  
IT Support Officer  
  
Used the software for: 6-12 months

### "Overall experience is satisfactory, a few minor lack of connections, after rebooting all ok."

May 24, 2018

4.0

Pros

The Price, affordable and scheme of licensing very clear, easy to use and get into first stages. also support and training is for free.

Cons

Connection take a bit too long, also maybe a bit of utilities, url not easy to get at the beginning, an maybe an agent to bypass the url.

Review Source

TJ

Taylor J.  
Owner  
Computer & Network Security  
Used the software for: 6-12 months

### "Great Platform for MSP's"

November 7, 2021

5.0

Pros

Zoho Assist was super simple to set up and deploy in my working environments. It's even easy-as-pie for my end-user's to use as well.

Cons

I haven't found much that I don't like about Zoho Assist, yet.

Review Source

JA

Jenniffer A.  
L2 Specialist  
Telecommunications  
Used the software for: 6-12 months

### "This is one the best Remote assistance softwares in the market"

December 2, 2017

5.0

Pros

For a low price we integrated the code on our website that allow us to help our customers remotely fast and easy.

Cons

Integrated app is not able to be customized, not even from Zoho assist directly. Great if this would not required a software to be downloaded on customer's PC everytime remote assistance is needed.

Review Source

VR

Verified Reviewer  
Regional IT Tech  
  
Used the software for: Less than 6 months

### "Very similar to Bomgar minus the extreme price"

March 19, 2018

5.0

remote support without relying on the functionality of a preinstalled clientside hook

Pros

i just set it up and was able to do a remote session with an overseas user no issues with UAC interaction

Cons

i have not ran into any issues yet , i will update the review in the future if i have any issues

Review Source

DD

Daniel D.  
CEO  
Computer Software  
Used the software for: 2+ years

### "null"

July 27, 2018

5.0

Review Source

GH

Gregory H.  
IT Admin  
Venture Capital & Private Equity  
Used the software for: I used a free trial

### "User Friendly, Feature Packed!"

October 26, 2019

5.0

Pros

The user interface is the best. Account setup is easy.

Cons

I couldn't find any issues with Zoho. I've even since added another technician!

Reason for choosing Zoho Assist

i just seemed like it could do anything that the other brands could do, but just a little bit better. And it does, in a much leaner feeling user interface. If you provide services that require remote administration, control, access, sharing or management of vms, servers, Airline GDS terminals, Air/Car/Hotel GDS Hosts for Travel Agencies spend 30 minutes testing. You may decide so also...

Review Source

JD

Jeff D.  
IT Director  
Food & Beverages  
Used the software for: 1-2 years

### "MultiOS Support (Linux, MAC and Windows)"

November 8, 2019

5.0

I'm an IT professional for 30 years and have been accessing Zoho through all it's iterations as an organization ... supporting their motives and drive as an end user at varying levels during the course of Zoho's existence.

Pros

Ease of use - the software is simple enough that a 75 year old neighbor to my mother was able to connect me. As for instructions, they are as simple as "Point & Click" with the end result being connectivity to the remote device.

Cons

The biggest con is applications on mobile devices. It's a con to me because I've not had the need yet but since there are no CONS working in the other capacities I felt I needed t add something

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

too complicated and difficult for most novice users.

Review Source

AP

Andrew P.  
Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great fast and no hassle remote support"

March 30, 2021

5.0

No problems and hassle free

Pros

Easy to use and no blocking of files on the customers side.

Cons

Nothing at this stage. Smooth remote support

Switched from

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Price and easier for the client to install over the phone.

Review Source

AG

Advik G.  
Head Analyst  
Education Management  
Used the software for: Less than 6 months

### "The best product in the world!"

June 13, 2022

4.0

Pros

It was very easy to use, my team learned our way around it in just a few minutes.

Cons

There was no issue at all when I used Zoho assist!

Review Source

CB

Chris B.  
Owner  
Computer Networking  
Used the software for: 6-12 months

### "Simple yet functional"

November 1, 2019

4.0

Pros

Cost and simplicity are the keys here. Significant price reduction from bogmar or citrix.

Cons

A few missing features found in competitive software. I would like an uninstall feature at the end of a session for example. Most features from say a bogmar or gotoassist are there or I just don't use them .

Review Source

jA

jebastin A.  
OPERATIONS MANAGER  
Supermarkets  
Used the software for: I used a free trial

### "Reliable , EASY TO USE"

November 15, 2022

5.0

good and exciting

Pros

Connectivity speed is reliable and fastease of deployment

Cons

File sharing can be improved, Most of the time its slow

Review Source

VR

Verified Reviewer  
Marketing Analyst  
Marketing and Advertising  
Used the software for: 6-12 months

### "Zoho Assist - Best cost-effective remote support"

April 8, 2020

5.0

In my opinion this product offers practicality and security.

Pros

The product has a quick and simple setup. It delivers what it promises.

Cons

I believe that those who have a more complex activity may miss some resource, but I had no difficulty, as I eventually use it for small jobs.

Review Source

ZP

Zach P.  
IT Administrator  
Hospitality  
Used the software for: I used a free trial

### "Underrated enterprise grade support tool"

October 11, 2022

5.0

Very good - I needed to have a reliable connection to multiple servers for more than 12 hours without interruptions even during rebooting. This is the first product I've used that accomplished that task. My enterprise support experience is with Beyond Trust, and I am confident I would have had at least some minor issues staying connected for long periods of time especially during reboots.

Pros

Ease of use and flawless functionality.

Cons

I have not found something I'm dissatisfied with yet.

Reason for choosing Zoho Assist

I had a Zoho account for my personal email and started a trial to see if it was any good.

Review Source

AC

Alberto C.  
CTO  
Information Technology and Services  
Used the software for: 1-2 years

### "GOOD SOFTWARE"

October 15, 2019

5.0

Pros

Very easy to use compare to other software.

Cons

The iOS app connect to the system doesn't update automatically, it need always about 1 hour.

Review Source

MG

Michael G.  
Technology Consultant  
Information Technology and Services  
Used the software for: 6-12 months

### "Zoho Assist"

December 15, 2019

3.0

Pros

Best features, are ease of use and cost.

Cons

Worst feature, some infrequent connectivity issues.

Switched from

[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)

Cost.

Review Source

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