# Page 41 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 41 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 41 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 1001-1025 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Kouadio franck arnold Y.  
Informaticien  
Internet  
Used the software for: 6-12 months

### "Bon logiciel "

November 10, 2022

5.0

Pros

Bon support aide pour la résolution de problèmes informatiques à distance

Cons

Performance faible par rapport aux logiciels du même genre

Review Source

VR

Verified Reviewer  
Account Executive  
Events Services  
Used the software for: Less than 6 months

### "Great Remote Desk Software"

October 11, 2018

5.0

Overall, this software is great if you’re not IT savvy like me. Once you have it installed, your IT professional can take over your computer and be in the driver’s seat. I love it!

Pros

I work remotely as an Account Executive and my Marketing Director uses this software all the time to connect to my PC. He is able to take control of my computer and I can just folllow along.

Cons

The hardest part about this software is the initial download. You have to download it and then find where you downloaded it to and then run and install it. For me, that is a little bit of a challenge. However, once it is installed, I can share my screen very easily.

Review Source

AV

Alonso V.  
Software Programmer  
Medical Practice  
Used the software for: 6-12 months

### "Zoho Assist"

June 7, 2018

5.0

It is a reliable and useful product.

Pros

Cheaper than the leading brands of remote support products, it is a reliable and useful product. Multiplatform, you can give support to mobile devices (iOS, Android). One of my most used functions is the ability to see the client's screen, and with just one click client can see your screen.

Cons

Sometimes clients get confused and download more than once the application, instead of automatically starting if you already have the downloaded application.

Review Source

RJ

Randall J.  
Helpdesk and AV Services Manager  
Education Management  
Used the software for: 6-12 months

### "This is one of the best free remote assistant software out there. "

June 14, 2018

5.0

Remote access to end users that are not well versed in solving their issues.

Pros

Very easy to use and very stable platform. This has helped us on many occasions when our users encountered issues.

Cons

Personally have not seen anything I do not like about this software. We use this software on a daily basis.

Review Source

VR

Verified Reviewer  
Owner  
Retail  
Used the software for: Less than 6 months

### "Love ZOHO assist!"

April 23, 2018

5.0

Pros

Super easy to use and allows us to manage and support 25 computers with a single easy to use support license.

Cons

I like everything about the software. Yes it could be free but geez people have to make a living dont they! Haha great software no cons

Review Source

Miguelangel N.  
Software Developer  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Easy and intuitive program"

January 30, 2018

4.0

Pros

1\. You can have remote control without a user on hold. 2.The free version has many features that facilitate remote control. 3. File transfer is secure.

Cons

1\. The chat user interface is not friendly. 2. Some of the settings took a little while to find, however, got there in the end.

Review Source

RB

Rodoslav B.  
IT Admin, Digital designer  
Civil Engineering  
Used the software for: Less than 6 months

### "General opinion "

December 3, 2019

4.0

We use a all kinds of software all the time. it saves me a lot of time fixing licenses or random trouble shoots Would be great to have a more comfortable diagnostics and software deployment tracking. maybe ability to see if other software is connected to a license without remote connection

Pros

The ease of connecting and resolving problems

Cons

Annoying buffer / refresh rate Despite the fact that we have 1000 Mbit/s Net would be nice to have a local Net mode

Alternatives considered

[TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

customer feedback / https://www.g2.com/

Review Source

EB

Eric B.  
RVP  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "My review"

December 8, 2020

3.0

Pros

It was overall a great idea and it would work some of the time.

Cons

It was pretty clunky to use and didn't work a lot of the time

Review Source

CG

Chris G.  
Director  
Civil Engineering  
Used the software for: I used a free trial

### "Zoho Assist"

October 17, 2020

5.0

Pros

Easy to setup and connect and the domain deployment is easy to use

Cons

Cant change remote or local resolution,

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Was the cheaper option with extra features that teamviewer didn't have

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Too expensive

Review Source

DR

Dillon R.  
Marketing and Communications Specialist  
Oil & Energy  
Used the software for: I used a free trial

### "Love Functionality"

December 17, 2021

5.0

We have been pleased overall. As long as we are not attending the machine while automation is functioning we do not have the issues with the clipboard.

Pros

I love that I can use it remotely and after leaving the session it doesn't log out the user.

Cons

I am not very happy with the clipboard functionality. We mostly use the platform to address automation and have had automation fail because Zoho's clipboard size is too small or because it tries to copy it to Zoho's clipboard instead of the machine's clipboard.

Review Source

MS

Mark S.  
Systems Manager  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Simple and Cost Effective"

December 11, 2020

5.0

So far, so good. The basics work exactly as they should, I havent spent any time configuring further but from what I have seen looks like a great tool.

Pros

I have about a thousand plates spinning at the moment so whilst I need the functionality of a Remote Support tool, I dont want to spend weeks tweaking complicated configurations. I had this up and running within minutes and I have a few different options of how to get people onto a session. It just works.

Cons

Switching between Monitors is a little cumbersome (Unless you leave the OSD blocking your view) and occasionally the left menu doesnt Auto-Hide as responsively as I would like but this is nit-picking

Review Source

TM

Tyler M.  
IT Director  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Sophisticated and easy to use tool"

February 15, 2023

5.0

Pros

Easy to navigateAffordableCustomization Options

Cons

I wish they had a feature for end users to instant message the IT admin as an alternative to submitting a ticket.

Review Source

TJ

Tanveer J.  
GM IT  
Civil Engineering  
Used the software for: Less than 6 months

### "Zoho Assist 25 Unattende access and 5 Remote support should be bundled with in same price"

July 14, 2021

4.0

good

Pros

easy deployment of the software. It is secure

Cons

The feature with unattended access must be available for temporary basis also

Reason for choosing Zoho Assist

recommended by another person

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

security

Review Source

DB

Dan B.  
Founder  
Information Technology and Services  
Used the software for: I used a free trial

### "Still early but looks promising"

October 27, 2022

4.0

So far so good

Pros

Zoho Assist provides an easy way for the remote client to install the software and connect. Connection has been strong and access easy once connected.

Cons

I don't know why it needs to tell the client that I am using a trial version, it just looks unprofessional.

Review Source

HW

Hanno W.  
Technical Manager  
Professional Training & Coaching  
Used the software for: 6-12 months

### "No more big yearly bills"

March 3, 2022

5.0

Love it

Pros

It is much more affordable that our previous remote software

Cons

Some less technical users get confused as to why they need to install it.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

The alternative software was just too expensive.

Review Source

DP

Daniel P.  
Owner  
Computer & Network Security  
Used the software for: 6-12 months

### "Great software with amazing capabilities for the right price."

April 16, 2018

5.0

The ability to assist my clients without having to travel and take up space or time by being there physically if its just a software issue

Pros

Branding, Pricing, and functionality. When looking at other services that have the same scope they are either ridiculously priced or not that functional. Zoho is over the top and to have branding applied with this low of a price is the best. I also love the integration so that I can have the remote code easily entered within my own site which makes things easier for me and my clients.

Cons

The only thing I feel is missing from this software is that there is unattended access available but I never saw any options for like keeping tabs on the unattended machines like, ideally to have the ability to push updates to a group of machines or install or update specific software on a group of machines etc...

Review Source

KA

Karla A.  
PResident  
Retail  
Used the software for: 1-2 years

### "Zoho Assist"

January 19, 2024

5.0

Pros

Zoho Assist is very intuitive in it's design. I use the software to troubleshoot customer pcs. This software has come to my rescue many a times.

Cons

Mobile app is not as intuitive as I would desire because of the track pad.

Review Source

CM

Christopher M.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Unattended Access"

February 1, 2024

4.0

Pros

Zoho Assist is easy to use and a great option for those that want to save on more costly products.

Cons

Zoho Assist has occasional issues with the connection.

Review Source

KJ

Kevin J.  
IT Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Zoho Assist"

February 26, 2020

5.0

Have had positive experiences supporting remote PC's. We are able to assist users solve most issues without having to physically travel to the site.

Pros

The product was very easy to configure and install. The user interface is straight forward which makes it very easy to support our remote PC's.

Cons

Sometimes when logging in and out of the program, it will generate an error message. Usually this is resolved by attempting the task again.

Reason for choosing Zoho Assist

Price and ease of use for both IT and end users.

Review Source

JB

J B.  
MANAGER  
Accounting  
Used the software for: I used a free trial

### "ZOHGO ASSIST REVIEW"

February 20, 2024

5.0

GREAT SOFTWARE, EVEN IF YOU ARE TECH-SAVVY.

Pros

SO EASY TO USE. IT IS NOT CONFUSING AT ALL, ESPECIALLY FOR THE ELDERLY SUPPORT AND NOT-SO-TECH SAVT CLIENTS.

Cons

IT'S NOT POPULARLY KNOW. YOU GUYS BEAT THE COMPETITION. LET THE WORLD KNOW ABOUT THIS EASY SOFTWARE.

Review Source

OB

Oliver B.  
Senior Network Technician  
Education Management  
Used the software for: I used a free trial

### "This tool has saved our bacon"

February 1, 2021

5.0

Pros

Setup was minimal, required very little time/effort, which meant we were able to start using it right away.

Cons

It would be nice to have more information when connecting to a remote client, about what their experience will be, so we can provide prompts on the phone "click this, then this will happen", that sort of thing. Some indication as to when they've clicked the link in the email as well, would be really useful.

Review Source

SGA

Susan G A.  
Artist  
Arts and Crafts  
Used the software for: 1-2 years

### "How to look after your mother in another city"

November 15, 2022

5.0

I don't have to deal with lengthy phone calls where someone is trying to tell me what they see on their screen.

Pros

I am tech support for my 90+ mom, who is active on the computer (plays bridge, social media, investments) and has occassional issues. Since I live a long distance away, having remote access lets me trouble-shoot and resolve issues for her. This is SO GREAT, so easy to set up, and a great problem solver.

Cons

No issues really. The small window that reminds you it is connected has to be moved out of the way a lot, but this is a minor inconvenience.

Review Source

JB

James B.  
Technical Consultant  
Information Technology and Services  
Used the software for: 1-2 years

### "Excellent Remote Support"

January 4, 2022

5.0

Pros

Easy to use and deploy. Good functionality when using unattended access

Cons

No cons. The product works very well and provides everything you need.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Review Source

iD

ivarth D.  
ING  
Telecommunications  
Used the software for: Less than 6 months

### "excelente"

December 24, 2022

4.0

la utilizo en mi empleo como soportre tecnico para una empresa ISP

Pros

muy practico y ligerose acomoda a mis necesidad

Cons

integracion con mas plataformasAPI O WIDGET

Review Source

DA

Dylan A.  
Philanthropic Strategist  
Management Consulting  
Used the software for: I used a free trial

### "Simple setup and use"

December 15, 2023

5.0

Pros

The first use was so simple I didn't even realize we started. The person I helped was terrified of technology, but had no worries with this product.

Cons

Zoho Assist was supposed to email the person I helped about an appointment, but they didn't receive an email. It's possible the person didn't see the email, though. I received an email reminder as the organizer.

Review Source

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