# Page 42 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 42 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 42 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 1026-1050 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
IT Helpdesk Technician  
Higher Education  
Used the software for: Less than 6 months

### "Zoho Assist Remote Desktop"

February 4, 2019

5.0

Pros

Similarly to other remote desktop applications, Zoho Assist is easy to use and also has the ability to set up unattended access. User notifications are very friendly as well; they're not so intrusive. You can establish special tools such as administrative tools instead of having to navigate through Windows. Chat capabilities is also a plus.

Cons

My only concern with the software can easily be resolved by getting the paid version. But of course, I prefer the Free version (because who wants to pay lol). The free version does not include File Transfer capabilities.

Review Source

MP

Matthew P.  
Owner  
Computer Networking  
Used the software for: Less than 6 months

### "Great Remote In Software"

August 8, 2019

4.0

I am really enjoying using Zoho, It makes my computer business a lot easier to run when I can remote control several computers at once.

Pros

Being able to run unattended remote in sessions. Being able to look at what computers I have installed the unattended software on.

Cons

Sometimes there are issues with shutting down computers from the remote console. They dont shut down or they still show as on hours later.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Your program is easier to use.

Review Source

DK

Dawid K.  
Head of IT  
Construction  
Used the software for: I used a free trial

### "Zoho Assist"

January 12, 2021

5.0

Easy to use by administrators, file transfer and dual screen support is what we were after. Obviously the price tag played the major role in selecting this solution.

Pros

Feature set is great, especially when it comes to managing Mac OS systems, dual screen support, remote restart, WOL, ease of deployment using customisable installer, chat with end users. Cost of the solution is really affordable what is especially important for small companies. I had really good experience with Zoho support with their other products and Assist is no different.

Cons

Web interface is not the most modern but really this is the only thing I could mention here.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Review Source

MM

Mike M.  
Software Developer  
Computer Software  
Used the software for: Less than 6 months

### "Excellent, Simple to Use and Great Value"

December 16, 2019

5.0

I develop bespoke software, most of which is desktop based. I use Zoho to demonstrate and assist with problems the user may have.

Pros

The ease of the remote controlled user (who is typically not a computer expert) being able to install the software. I liked the pricing model. I don't need unattended sessions and it was great to be able to opt out of this an therefore save money.

Cons

Nothing, it is perfect for my needs. I am a sole developer and do not have a large budget. I also don't really need unattended sessions.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

TeamViewer was much too expensive.

Switched from

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

Zoho was much simpler to deploy.

Review Source

VR

Verified Reviewer  
IT Manager  
Research  
Used the software for: I used a free trial

### "Fast and effective remote access software"

September 25, 2019

5.0

Zoho is fast and intuitive, in my opinion, it is the best tool for remote assistance and unattended access.

Pros

Price, easy to use, wake up on LAN, unattended access features

Cons

Right now I am very satisfied, nothing really.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

We've been using TeamViewer but we decided to change for Zoho Assist because it offers all the functionality we need, it is easy to configure and deploy.

Review Source

LV

Ledwin V.  
Supervisor  
Primary/Secondary Education  
Used the software for: I used a free trial

### "Excelente Software"

September 12, 2023

5.0

Pros

Es fácil de utilizar, solo que en la pagina creo que deben de colocar los productos de una manera más fácil de encontrar.

Cons

Aun no se que no me ha gustado, durante el uso me daré cuenta que no me gusta

Review Source

DB

Dru B.  
IR Manager  
Financial Services  
Used the software for: Less than 6 months

### "So far so good"

August 16, 2019

5.0

Desktop support for remote office

Pros

I like the valueof the software and also the ease of use of setting it up.

Cons

I just started using it and to this point I haven't found anything I like

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Value

Switched from

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Better features and the value

Review Source

jR

jordan R.  
it  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "very cost effective "

December 21, 2020

5.0

Pros

the unattended access across devices is very helpful

Cons

i currently don't have any problems with it

Review Source

RT

Rahul T.  
Director  
Consumer Services  
Used the software for: Less than 6 months

### "Life Changing Product"

August 26, 2021

5.0

Great experience. kudos to the whole team.

Pros

I have used Logmein rescue and Goto Assist in the past. They charge too much. I love the pricing of the product and it offers all the required features.

Cons

I am not sure if it comes under cons category or i just don't know how to use it but i can't give shortcut commands on the remote system from my keyboard.

Reason for choosing Zoho Assist

Pricing.

Review Source

RC

Rudy C.  
IT Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Zoho Assist "

August 30, 2019

5.0

I am able to remote in machines at our remote offices miles away and able to resolve issues within a couple hours.

Pros

I like the ease of us and how easy it is to deploy to one or multiple machines in the environment. The app is very close to the same one as the computer. I was able to setup unattended access for some machines that I was accessing via remote and it was so simple. The cost was a huge factor as well because it was 50% less than the other product I was currently using.

Cons

Nothing. I wouldn't change anything with this product.

Reason for choosing Zoho Assist

The ease of use and the features.

Review Source

DB

Dave B.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Ease of Use"

January 21, 2024

5.0

Pros

The software was easy to deploy onto other machines and access from other locations.

Cons

Very limited features for the free plan.

Review Source

LT

Lance T.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great product for the cost"

November 27, 2019

5.0

add on to Kaseya since Kaseya does not blank screen or chat

Pros

Blank screen one click login interface speed chat feature fast easy to install for single users via link

Cons

Chat box takes up 1/5 the screen when popped out smaller screens on tech workstations harder challenge on larger resolution customers, impossible to click start button or see left part of screen windows 10 or any firewall stops installation possibility

Review Source

CB

Carl B.  
Owner  
Information Services  
Used the software for: I used a free trial

### "Work weel"

January 31, 2022

4.0

Good

Pros

Full service, reasonable cost, good value

Cons

None yet, set up is slightly confusing.

Review Source

VR

Verified Reviewer  
Lead Embedded Controls Design System Engineer  
Automotive  
Used the software for: 6-12 months

### "Zoho Assist - An Inexpensive Option for Basic Remote Control"

December 4, 2018

4.0

Pros

The cost - It cannot be beaten. It lets me login to remote computers.

Cons

Company keeps changing the security strategy so others can access my computers until I fix, and the file transfer is VERY clunky.

Review Source

JD

Jacob D.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Helpful & Easy"

January 23, 2023

5.0

Pros

Easy to use and setup. Thankful for choosing a quality management suite to add on services later.

Cons

Not exactly easy to integrate zoho apps but figured it out.

Review Source

LE

Libardo E.  
IT system Administrator  
Information Technology and Services  
Used the software for: I used a free trial

### "Excelente Producto"

November 18, 2022

5.0

Pros

Este software me permite acceder a los equipos de mi empresa así como también a los equipos de clientes para brindar soporte.

Cons

Muy facil de utilizar y tiene muchas funcionalidades que otros software no tienen.

Review Source

VR

Verified Reviewer  
CEO  
Automotive  
Used the software for: Less than 6 months

### "Great online support tool"

August 26, 2021

5.0

Pros

easy to use interface - works great alongside our access for creator

Cons

nothing - all good and useable for everyone

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

expensive and clunky

Review Source

VR

Verified Reviewer  
Fundador / Gerente  
  
Used the software for: Less than 6 months

### "Wonderfull alternative to many other remote access software"

April 4, 2018

5.0

For the wonderful price and ability to create custom system installers, it is the best I've used. Also, it doesn't tax the system it runs on.

Pros

The ability to access my remote computers from any device with a modern browser. For systems with Windows, the ActiveX client option offers a user experience similar to Remote Desktop, with full support to keyboard shortcuts.

Cons

The only con is that keyboard shortcuts are limited in the HTML5 version of the remote app, and that accessing systems with a low connection speed can be sometimes tricky because of the image quality

Review Source

mA

muhanad A.  
Partner  
Education Management  
Used the software for: Less than 6 months

### "Zoho Assist review"

January 1, 2024

5.0

Pros

Unattended Access ability and controlling our devices easily

Cons

bulk deployment is hard and cost is a little high

Review Source

LS

Landon S.  
owner  
Computer & Network Security  
Used the software for: Less than 6 months

### "Much Love from Zoho"

September 16, 2019

5.0

overall well job and good experiences only so far.

Pros

I decided to pay for the premium version of the business edition of TeamViewer. Almost immediately after upgrading I was so unhappy that I didn't even want to ask another one of my clients to ever install the TV software on their PC's and ultimately wasted $450 for an annual subscription that is practically worthless. Their free version is OK - but Zoho Assist offers a fully managed co-branded solution which allows you to add widgets on your website, short branded URL's, and you can even use your company logo and it will appear there.

Cons

The fact that it does not run in its own application window instead of a browser. otherwise excellent

Alternatives considered

[Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)

Reason for choosing Zoho Assist

for the love that zoho shares with us

Review Source

LH

Luke H.  
Self  
Computer & Network Security  
Used the software for: 6-12 months

### "Great Bang for Buck"

September 9, 2022

5.0

Pros

Simple and cheap, does what it needs to do.

Cons

Little naggy about training and offers, even after you pay.

Review Source

IR

Ian R.  
Director / Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Perfect for my usage"

August 28, 2019

5.0

It enables me to support my clients ina fast and efficient way and at a perfect price point too.

Pros

It is probably the easiest support software that I hvae used over the years. Simple to setup, invite a client and operate. Low resources used for the desktop app and a great visual experience too.

Cons

I have yet to find something that I do nto like in the product.

Alternatives considered

[RemotePC](https://www.capterra.com/p/173304/RemotePC/)[Instant Housecall](https://www.capterra.com/p/93546/Instant-Housecall/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Wante something that was able to fit into my business that little bit more. ZoHo Assist and the other ZoHo products I use make that happen and streamline my operations.

Review Source

CM

Chris M.  
Proprietor  
Accounting  
Used the software for: Less than 6 months

### "Quick and Easy to use"

January 20, 2022

5.0

Pros

Very easy to deploy and the unattended access is very responsive.

Cons

Everything has been good so far. There is a steep learning curve, but the support is good.

Review Source

MA

Marvin A.  
Eng  
Computer Software  
Used the software for: I used a free trial

### "Awesome ill try other servives but this one is better"

November 2, 2023

5.0

my co workers never leave a job for tomorrow

Pros

Another technician talk to me about it... my answer it was , ok ill try it...but the simplicity and the tools its all i need .

Cons

dont know yet, but if all the zoho solutions are like this one ill try it

Reason for choosing Zoho Assist

I frind of mine talk to me about it, he saw me using cliq

Review Source

Volker B.  
Director  
E-Learning  
Used the software for: 6-12 months

### "Good software for me"

January 28, 2021

5.0

Easy to use.

Pros

I like how easy I can help my clients in Germany with this software.

Cons

It is very diffcoult to transfer folders to or from a client.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer is to much expansive.

Review Source

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