# Page 43 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 43 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 43 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 1051-1075 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CH

Chester H.  
President  
  
Used the software for: 2+ years

### "Zoho Assist is a great choice to easily provide remote support! "

September 27, 2017

4.0

Remote support of clients and friends computers and iOS devices

Pros

How easy it is for the client to setup. Also, that they have now integrated iOS screensharing so you can support iOS clients!

Cons

Only that sometimes I've gotten the name confused with other remote desktop tools! I just don't remember to use it!

Review Source

ZA

Zuhaili A.  
IT  
Insurance  
Used the software for: I used a free trial

### "Easy and Reliable"

July 27, 2023

4.0

Pros

The diagnostic tools assists us in diagnosing certain problems without even needing to be in a remote session with the user.The unattended access helps us configure remote assets much more easily.The UI is clean and easy to adapt to.

Cons

We haven't encountered any troubling issues with Zoho Assist so far.

Review Source

VR

Verified Reviewer  
IT Consultant  
Computer & Network Security  
Used the software for: Less than 6 months

### "Fine, but flawed"

July 19, 2019

3.0

If one is already using other Zoho products — and their suite is impressive — this could be a reasonable option, especially for occasional use. But it is too clunky to subject paying clients to.

Pros

It is straightforward and uncomplicated, easy to sign up for, and lowcost.

Cons

It required too much effort on this e part of the supported computer, including having to redownload and thus clean up multiple copies.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Cost

Review Source

VR

Verified Reviewer  
Business Technology Consultant  
  
Used the software for: Less than 6 months

### "very easy to use and setup"

March 9, 2018

5.0

Pros

The system makes it easy to communicate with customer to assist with remote support. A simple email with a small install and the client is able to get started right away.

Review Source

RE

RIch E.  
Owner  
Industrial Automation  
Used the software for: I used a free trial

### "Excellent value for remote operation"

August 14, 2023

5.0

Pros

Intuitive features and quick learning curve

Cons

Speed of obtaining remote access to the computers I have running. WHile my software is not cloud based, I need speed to make money.

Review Source

NT

Nicholas T.  
Networking  
Government Administration  
Used the software for: Less than 6 months

### "Great software"

February 8, 2023

5.0

Pros

Very easy to deploy, great cost, reliable software.

Cons

Would be nice if you could chat with unattended client before connecting.

Review Source

DM

Darko M.  
Lead Generation Specialist  
Computer Software  
Used the software for: I used a free trial

### "You can't expect more for that price."

August 5, 2022

3.0

It helped me to do my work from home (using a remote desktop) during the trial period but I am not impressed with it. There are much better and faster remote desktop apps.

Pros

I was using it as a remote desktop tool to work from home. It works well but not the best. It is easy to navigate through the app.

Cons

It is not as fast as Teamviewer and its graphics have less quality than the competition.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Because it is less expensive than the competition and I wanted to try it.

Review Source

SD

Sean D.  
ERP Tech  
Warehousing  
Used the software for: I used a free trial

### "Zoho Assist"

June 27, 2022

4.0

Pretty good experience so far.

Pros

Easy to get started. Android support is nice.

Cons

Installing the agent to a mobile device could be easier.

Review Source

NE

Nelson E.  
Consultor  
Computer Networking  
Used the software for: 2+ years

### "Zoho Assist Review "

March 24, 2022

5.0

Pros

Is one of the easiest support tools we've used through the years for our clients.

Cons

We are so satisfied with Zoho Assist that couldn't find anything it cannot do.

Review Source

GO

Gary O.  
It professional  
Computer Networking  
Used the software for: Less than 6 months

### "Tried other systems this seems the best value for money"

February 18, 2021

5.0

What I've done with it so far.

Pros

Easy to use user-friendly good value for money

Cons

THE ONLY CRITICISM I HAVE IS THAT UNATTENDED ACCESS STARTS AT 25 USERS, WHERE I CAN GET THE SAME ACCESS FOR UNLIMITED USERS FOR THE SAME COST, I THINK INCREASING THIS TO 50 USERS WOULD BE MORE REALISTIC FOR THE PRICE.

Reason for choosing Zoho Assist

The fact that I can use it on different platforms.

Review Source

LR

LEVI R.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Great for remote device management"

December 12, 2019

5.0

So far its been great.

Pros

Very intuitive. Solid android app interface as well.

Cons

No feature to hide the unattended access icon on the computer its deployed on. Makes it too easy to intentionally or unintentionally close it on devices where it is required to remain running.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Remote / Unattended Access & I already have paid Zoho Creator Subscription.

Review Source

VR

Verified Reviewer  
Computer System Network Coordinator  
Higher Education  
Used the software for: Less than 6 months

### "Zoho Assist is Awesome"

October 13, 2020

5.0

My overall experience has been great with Zoho Assist. I'm hoping to propose that we move the entire campus to this system.

Pros

The price of Zoho Assist is awesome. We are in university setting, and I used Zoho to supplement the current ticketing system that I have in my own area. It works great. And I love the fact that I can manage it remotely.

Cons

I don't think that I have, as of yet, found anything that I just don't like about the software. It seems very sleek and easy to use, which is all that I am looking for in a product.

Review Source

SM

Shri M.  
AVP  
Computer Software  
Used the software for: Less than 6 months

### "Very easy to get started and had a smooth experience"

August 13, 2021

5.0

Happy with it.

Pros

The entire remote access experience was smooth with almost no lag. Required elevated permissions using UAC for support tasks and that was easy once you Run as a Service.

Cons

None as of now. It was easy for me to initiate a session and even for the end-user to join and accept.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Zoho Assist was a better experience compared to AnyDesk.

Review Source

TF

Teance F.  
President  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great product for value"

October 21, 2019

4.0

I'm happy with the overall experience. I'm able to invest in my company and not get my pockets drained by other competitors.

Pros

What I like most about this software is the pricing! It seems like a great buy for a start-up MSP like my self.

Cons

What I lease like about this software is the fact it was buggy on the first day I purchased it. I could use the download windows link...

Review Source

TF

Tom F.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Perfect solution for me for home and small business support"

November 13, 2021

4.0

Pros

The unattended remote access, ability to screen share and assist others was the only thing I really needed.

Cons

Signing in can be a challenge since I don't use the app often. Once I'm in it is easy to use

Review Source

SE

Sridhar E.  
Support  
Electrical/Electronic Manufacturing  
Used the software for: I used a free trial

### "Good product"

August 11, 2023

5.0

Very good product

Pros

Android getting remote access and file sharing is happening.

Cons

cannot use for multiple devices at a time

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

android remote access is possible

Review Source

MP

Manish P.  
System Administrator  
Outsourcing/Offshoring  
Used the software for: Less than 6 months

### "Zohoooooo!!!"

January 11, 2022

5.0

Pros

Very easy to use. Bomgar was not wokring on customer PC. We had to switch with something good and that was Zohooooo!!!

Cons

everything is cool about this software. Do not change any thing

Review Source

BM

Balamurugan M.  
Manager Service  
Computer Hardware  
Used the software for: I used a free trial

### "Great tool for remote suppport"

February 18, 2022

5.0

It's quite a useful tool for solving the user's issue bt remote & even after office hours by using the unattended access.

Pros

Very useful to manage my Helpdesk support as quick service

Cons

No as of fulfilling the requirements. Expecting Zoho will add more features

Reason for choosing Zoho Assist

na

Review Source

VR

Verified Reviewer  
Accountant- Review and Compliance  
Accounting  
Used the software for: 2+ years

### "Good Software for sharing screens"

November 29, 2018

4.0

Zoho assist has been good in assisting communication by sharing screens

Pros

Zoho Assist helps teams/individuals communicate with very easy to use features

Cons

It has few features which need to be expanded

Review Source

BP

Bebito P.  
Assistant  
Computer Hardware  
Used the software for: I used a free trial

### "Assist Zoho Review"

June 10, 2023

4.0

Pros

Buscaba una solución asequible y fácil de usar para gestionar mis operaciones diarias. ASSIT SOHO ha superado mis expectativas en todos los sentidos. El software es fácil de usar e intuitivo, lo que me permite configurar rápidamente mi cuenta y comenzar a administrar mi negocio de inmediato.

Cons

Un poco complicado de usar, sin embargo con un poco de práctica pude manejarlo

Review Source

RF

Rick F.  
MD  
Telecommunications  
Used the software for: 2+ years

### "Best support product. Saves me hours int he car"

December 9, 2025

5.0

All been good it does what it says on the tin. The server appears to up 100% of the time. Shame about the chat support

Pros

Easy to use reasonably priced multi platform. File transfer facility is particularly good. Works even on slow connections

Cons

Doesnt work on IOS. The support chat is a waste of time because its either closed or they ignore you

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Price

Review Source

RD

Regina D.  
Business Consultant  
Retail  
Used the software for: 1-2 years

### "Zoho Assist"

March 6, 2019

5.0

This saves me so much time researching how to fix an issue. I just press "Help", submit a ticket, the tech logs into my computer and takes control.

Pros

What a great software to help with you are having technical issues with your computer software. I have used this multiple times where the help desk could access my computer and solve my issues.

Cons

None that I have seen so far. I use it several times a week.

Review Source

JC

Joseph C.  
Consultant  
Accounting  
Used the software for: I used a free trial

### "Good value, very easy to use"

August 21, 2022

4.0

Overall it achieved my objective to maintain a client remotely in a cost effective manner.

Pros

The set up was extremely easy. Several other products were cumbersome, slow, or difficult to deploy. Zoho assist was a breeze to set up and easy for ongoing access. It doesn't use a lot of system resources so I am free to multitask as needed.

Cons

The remote screen doesn't always have the best resolution. Resizing is a little wonky.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Reason for choosing Zoho Assist

Easy to use, easy to connect.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Constant version issue and licensing problems.

Review Source

BT

Ben T.  
Retail manager  
Construction  
Used the software for: Less than 6 months

### "A simple, massively featured, inexpensive remote software application"

April 25, 2021

5.0

I am very pleased with Zoho Assist. It's features, simplicity and speed and of course low price. An extremely low priced alternative to those charging so much each month.

Pros

The free account with up to 5 unattended devices meant I could really try before buying, the low price to upgrade to up to 25 unattended devices and the simplicity. The interface couldn't be easier.

Cons

I had to Google how to actually connect to the unattended device once the remote machine had installed the software. I found that I had to download the software for unattended access my end.

Review Source

TG

Tiaan G.  
Director  
Telecommunications  
Used the software for: I used a free trial

### "Awesome and Cheap"

January 13, 2023

5.0

Amazing

Pros

Affordable and Easy to setup and use. Amazing Support

Cons

The custom domain setup, Bigger packages are more expensive

Review Source

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