# Page 44 | Zoho Assist Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 44 - Is Zoho Assist the right Remote Desktop solution for you? Explore 1369 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/112011/Zoho-Assist/reviews

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Zoho Assist

4.7 (1369)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 27th, 2026

# Page 44 - Reviews of Zoho Assist

## Showing most helpful reviews

Showing 1076-1100 of 1369 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

sL

steve L.  
Principal  
Information Technology and Services  
Used the software for: 6-12 months

### "Happy Client"

October 9, 2019

5.0

The software allows me to cast my net further afield for customers - I live offshore and previously I was only really able to assist clients who I could go and see physically - now i have clients in other parts of the country and further.

Pros

Very straight forward - especially useful feature is the unintended access - I have several clients who are in different timezones and this feature lets me log in and fix the issue even if my client is sleeping or in a meeting etc.

Cons

nothing yet to be honest - all the features I have used have worked 100% of the time with no issues

Review Source

PK

Przemek K.  
IT Administrator  
Information Technology and Services  
Used the software for: Less than 6 months

### "My review "

August 23, 2019

4.0

Pros

Price and functionality and everything in cloud

Cons

that I neead separate operations on unassisted computers if I want connect to loged in user for help purpose. I would like to have same like in TeamViewer :) one agent program/service on unassisted machine wich can do its job depending on neads.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)[RDPWin](https://www.capterra.com/p/2443/RDPWin/)

Reason for choosing Zoho Assist

Price and functionality

Review Source

jJ

jaisjaison J.  
manager  
Computer Networking  
Used the software for: I used a free trial

### "very good"

January 6, 2023

5.0

Pros

very nice product, love it, very much cost effective

Cons

instalation of file on the customer pc w

Review Source

DG

Drew G.  
IT Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Great Teamviewer Alternative"

October 22, 2019

4.0

Pros

Easy Cost Effective Great for sending link or unattended access White label/branded

Cons

Not as high quality/not as fast Occasionally lag

Review Source

BM

Bill M.  
Client Support and Training  
Computer Software  
Used the software for: I used a free trial

### "Great Value and Features"

July 18, 2023

5.0

Wonderful, makes my job much more enjoyable for me and the client

Pros

Ease of use, fast response, tons of features, easy for client, great price

Cons

Nothing. I haven't found anything in using Zoho that is difficult or frustrating

Review Source

GR

Geoffrey R.  
Director of IT  
Legal Services  
Used the software for: Less than 6 months

### "Switched from GotoAssist to Zoho"

November 19, 2019

4.0

So far it has been very well received. We started using Zoho Assist as a replacement got Goto Assist from Citrix. The security advantage of using MFA for authentication is worth it.

Pros

Price is ok, definitely less expensive than Goto Assist which we were previously using. Seems to work fine for our support group assisting end users remotely. Security is better since we can use MFA for authentication.

Cons

Price could be a little better. Wish they would sell site licenses and not have to to license for each individual support person.

Review Source

RT

Rob T.  
Partner  
  
Used the software for: Less than 6 months

### "Simple to use, has the features I need and good at what it does."

March 17, 2018

5.0

Pros

This is extremely cost effective, whilst not lacking in features. The starting point for most of the competitors is way more expensive than Zoho Assist and in my trials I haven't seen any benefit of Zoho Assist. Splashtop is the nearest competitor but lost out by failing to connect when Zoho Assist was able.

Cons

Avast antivirus picked up the remote assistance installer as suspicious, requiring a manual inspection - estimate wait time 183 minutes - Avast's fault but still a consideration for using this software.

Review Source

DF

Denys F.  
Tech. analyste  
Human Resources  
Used the software for: Less than 6 months

### "Super !"

April 8, 2021

5.0

Super !

Pros

Speed ​​of execution and ease of adding client PCs

Cons

some English to French translations are incomplete

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AeroAdmin](https://www.capterra.com/p/171486/Aeroadmin/)

Reason for choosing Zoho Assist

Cost

Review Source

EC

Elliot C.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Amazing"

October 6, 2020

5.0

Pros

Everything! A reliable and cheap cloud based remote access solution. Easy to deploy unattended access and easy to use.

Cons

Nothing so all features work as advertised.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/)[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)

Review Source

NQ

Niko Q.  
Technician  
Think Tanks  
Used the software for: Less than 6 months

### "Leaving TeamViewer"

February 9, 2021

4.0

The customer support has been in constant contact whenever an issue has arose.

Pros

This software is cheap, robust and has yet to fail.

Cons

Nothing so far. The user interface is intuitive.

Review Source

MP

Matthew P.  
Owner/IT Consultant  
Computer Software  
Used the software for: Less than 6 months

### "Good Alternative to TeamViewer"

November 29, 2021

4.0

Pros

This software is relatively easy to use and has the basic features you need to provide remote support for both on demand and unattended sessions.

Cons

The GUI is not the best and the MAC app/technician console needs to be updated, but overall the product is pretty solid.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing Zoho Assist

Integration with other Zoho products

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Integration with other Zoho products

Review Source

AP

Angel P.  
Owner  
Information Technology and Services  
Used the software for: I used a free trial

### "Cost efficient and effective tool! "

February 11, 2023

4.0

Support is amazing and keeps in touch. The tool is powerful for the value in price!

Pros

Can't beat the price value for this resource. It is powerful for the value!

Cons

Multi-monitor is a bit finicky but overall a great tool!

Review Source

AS

Amanda S.  
Director of Operations and Donor Relations  
Broadcast Media  
Used the software for: 2+ years

### "Zoho is a godsend for working from home"

December 19, 2022

5.0

Pros

We love that we can access files remotely and do work without having to run into the office.

Cons

I really can't think of any downsides at this time.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

It's more affordable and more comprehensive.

Review Source

Julien G.  
CEO et fondateur  
Information Technology and Services  
Used the software for: 1-2 years

### "null"

August 12, 2015

3.0

Review Source

RB

Rajesh B.  
Senior Software Developer  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Remote access made easy"

April 20, 2018

5.0

I like Zoho assist as my first option for remote assist.

Pros

Best Support in case of any problem. Smooth connectivity of remote without any connection break Session handling. Secure and safe . Fastest file Transfer. Remote power options make easy to power on . Best price .

Cons

User interface is not so friendly . Sometimes screen freezes and ends up with restart. Professional Plan is little expensive .

Review Source

cG

cristian G.  
Tech  
Computer & Network Security  
Used the software for: 6-12 months

### "Remote access "

September 15, 2022

5.0

Is the best app I could ever use I try many other but they are supper hard to understand.

Pros

That is easy to use and super friendly, is super fast and always works no matter what

Cons

everything is Amazing , love to use it with my clients when I need it and I can trust on it

Reason for choosing Zoho Assist

yes because all I try where hard to use not friendly at all

Review Source

TB

Tony B.  
Hon Treasurer  
Religious Institutions  
Used the software for: I used a free trial

### "Remote access and file transfer in charitable volunteer organisation"

March 19, 2022

5.0

Brilliant for enabling volunteers in a registered charity with only basic computer skills to perform IT tasks without having to be present in their location. Much easier to use and more effective than Teamviewer.

Pros

Remote access and file transfer makes it much easier to support volunteers in different locations than having to be physically co-located

Cons

Existing features are adequate for the intended use

Reason for choosing Zoho Assist

Good online reviews and low cost

Review Source

JS

James S.  
Director  
Accounting  
Used the software for: 1-2 years

### "Great remote app"

August 21, 2022

5.0

Pros

Very useful for remote support in the company. Fast, reliable, easy to use.

Cons

Licensing can be tricky to understand - it does involve understanding distinction between unattended and remote support, but their guidance is helpful

Review Source

MS

Mirza S.  
Manager  
Building Materials  
Used the software for: Less than 6 months

### "Zoho Assist Software Review"

August 14, 2019

4.0

I needed something that I can easily use and that would give me great value for money.

Pros

I love the pricing, the layout of the website, the ease of use, the many features and functions of the program.

Cons

I do not like the time it takes to load up.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

The pricing and service was the main issues in why I made the switch.

Review Source

JC

Jesse C.  
Owner  
Telecommunications  
Used the software for: Less than 6 months

### "A great value support tool for MSPs"

January 17, 2022

4.0

Zoho Assist met the needs of my company for a remote assistance utility that was easy to use, reliable and within budget.

Pros

Easy to deploy, inexpensive, browser based, multiple OS's supported.

Cons

More interesting features behind pay wall.

Reason for choosing Zoho Assist

Price to Value ratio

Review Source

AA

Ali A.  
founder  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Great software for a competitive price"

October 14, 2019

4.0

Pros

Competitive pricing and ease of deploying unattended access.

Cons

I can't transfer all keystrokes directly (such as start button, copy and paste shortcuts). I would give it five starts if there was an option to transfer all the keystrokes directly to the client. Sometimes i feel that the screen settings takes a lot of time to get implemented and it doesnot affect the speed (especially if the internet connection is not very good).

Alternatives considered

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Reason for choosing Zoho Assist

Lower price

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Lower price

Review Source

NT

Noël T.  
Owner  
Internet  
Used the software for: 1-2 years

### "Very nice software and good value for money."

March 30, 2021

4.0

I can be very short it's good!

Pros

It's easy to set-up and use if you are familiar with remote acces software. The price quality is also very good compared to other remote acces software.

Cons

Sometimes for people who are not good at computers setting up an remote acces will be not so easy for them even if it sends an mail with instructions. (Mostly only Dutch speaking customers with the software being English language.)

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reason for choosing Zoho Assist

Price!

Review Source

NA

Nausheen A.  
Events & Experiential Marketing Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "This is a fair product fro Customer service"

October 7, 2022

4.0

Its been a little difficult & not very user friendly.

Pros

Can use this for live in-event support especially for online events

Cons

It is not very intuitive or user friendly. The dashboard seems compliacted

Review Source

VR

Verified Reviewer  
Operations Manager  
Information Technology and Services  
Used the software for: I used a free trial

### "Zoho Amazing"

February 3, 2021

5.0

Pros

I love how easy it is to use Zoho Assist. Getting connected to my customers is simple and fast.

Cons

Seeing multiple screens at the same time.

Review Source

JW

Jeremy W.  
Owner  
Computer & Network Security  
Used the software for: I used a free trial

### "Above and Beyond "

October 9, 2019

5.0

My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.

Pros

The pricing was perfect for our budget and the features went above and beyond.

Cons

Our team has not been able to come up with any cons about zoho assist :)

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Teamviewer was too expensive

Review Source

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